Meraki Support policy
Whether online, on the phone, or on-demand , our resources are available around the clock to ensure you are well supported from initial deployment to network growth
Product End-of-Life (EOL) Policy
Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.
When a product reaches EOL, Meraki is committed to communicating important milestones throughout the EOL period. These notifications will include the initial EOL notification, the End of Sale (EOS) announcement, and the End of Support (EOST) dates, as well as other key information pertaining to Cisco Meraki products.
Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website up to six months prior to the discontinuation and EOS date (also known as the last order date). On the EOS Date, discontinued hardware products are removed from the price list and are no longer available for purchase. The device-specific licenses corresponding to discontinued hardware products will be available for purchase after the EOS Date, unless the license(s) is/are listed in the “End-of-Life Products” list provided below. Cisco Meraki typically provides support for a given product for a period of five (5) years after the EOS date. If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.
Although legacy Cisco Meraki products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:
- Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date;
- Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products;
- Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and
- New software features available for the management software may not be compatible with the legacy hardware functionality or with the firmware running on the legacy hardware.
If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will credit the value of any remaining license time attributable to the legacy hardware to the customer’s Dashboard organization on a prorated basis.
- End-of-Sale Announcement: Date of official end-of-sales notice, typically six months prior to the last order date.
- End-of-Sale (EOS) Date: The last date to order the product through Cisco Meraki point-of-sale outlets. After this date, the product is no longer for sale via any channel.
- End-of-Support (EOST) Date: The last date a product will be affirmatively supported by Cisco Meraki, typically five years following the EOS Date.
*Please note that announcements will be updated periodically to amend the functionally equivalent products.
For a full list of product, announcements and dates, please refer to our Product End-of-Life (EOL) Policies documentations article.
In some limited cases, Cisco Meraki may also find it necessary to discontinue certain features. For more information, see the WAN Optimization feature retirement notice.
Return Policy and Requesting a RMA
Return policy terms may vary by region. Please refer to the Regional Return Policies section for region-specific terms.
Cisco Meraki stands behind its products. Cisco Meraki hardware products come with the following warranty periods:
*Original and replacement modular power supply units and fans for MS and MX Products included in lifetime warranty.
**Product lifetime ends concurrently with product End-of-Support (EOST) Date as described in Cisco Meraki’s End of Life (EOL) Policy.
***Warranty period for MV21, MV71, and MV2 is 3 years.
If you are experiencing hardware issues, for any product under warranty (as described above), please contact Cisco Meraki support by logging in to dashboard (Help > Get help) or by calling us.
To request a return materials authorization (RMA), please complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action.
If you require advance replacement, please call Cisco Meraki technical support. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis.
Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement.
If you require replacement of Meraki products covered by Meraki Now services, please call Meraki technical support and request Meraki Now advance replacement. Please include the Meraki Now service tier and affected device serial number (SN) with your request.
Product Trial Returns
If you would like to return units from a product trial, please go to your product trial webpage (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.
Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. For additional information, please contact your Meraki representative.
To request a refund for your license-only order, please complete our RMA request form. All returns must meet the following criteria:
- You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki
- You are the original purchaser of the product
- You submit your refund request within 30 days of purchase
If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.)
- Please return units in their entirety. That is, include all power supplies, antennas, and other components along with the original product box.
- Please use the original shipping carton and packaging material. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping, and remove ALL inappropriate and/or inapplicable label(s). DO NOT ship a product without a carton.
- The customer will be charged for product that is damaged due to insufficient packaging.
- Once you have received your RMA number from Cisco Meraki via email, write this RMA number in large letters on the exterior of the shipping carton. Shipments to Cisco Meraki without an RMA approval will not be processed.
- If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. The address to which the product should be sent will also be included in that email.
- Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments. Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US (including Puerto Rico), any EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom. For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice. Cisco Meraki recommends that the return package has a tracking number and is insured for the proper value of its contents. Cisco Meraki is not responsible for packages lost by carriers.
Regional Return Policies
India Return Policy
Mainland China Return Policy
Russian Return Policy
South Korea Return Policy
Online Privacy Statement
Cisco Systems, Inc. and its subsidiaries (collectively “Cisco”) are committed to protecting your privacy and providing you with a positive experience on our websites and while using our products and services (“Solutions”).
This Privacy Statement applies to Cisco websites and Solutions that link to or reference this Privacy Statement and describes how we handle Personal Information and the choices available to you regarding collection, use, access, and how to update and correct your Personal Information. Additional information on our Personal Information practices with respect to Cisco Offers may be provided in privacy data sheets and maps, offer descriptions, or other notices provided prior to or at the time of data collection. Certain Cisco websites and Solutions may have their own privacy documentation describing how we handle Personal Information for those websites or Solutions specifically. To the extent a specific notice for a website or Solution differs from this Privacy Statement, the specific notice will take precedent. If there is a difference in translated, non-English versions of this Privacy Statement, the U.S.-English version will take precedent.
What is Personal Information?
“Personal Information” is any information that can reasonably be used to identify an individual and may include name, address, email address, phone number, login information (such as account number, password), social media account information, or payment card number.
The types of Personal Information that we may process depends on the business context and the purposes for which it was collected. It may include:
- Contact, subscription, registration, online identifiers, social media and discussion forum or communications details;
- Communications (such as audio, video, text) content;
- Online behavior and product usage information;
- Financial Information (such as bank account details or credit card information);
- Details of an individual’s business and other interests and opinions (such as where information is held in a Customer Relationship Management database); and
- Information about the user of our products and services, including System Information such as device identifiers, and telemetry (such as IP or MAC address) when such data is linked or tied to a specific person’s device.
If we link other data with your Personal Information, we will treat that linked data as Personal Information.
Collection & use of your Personal Information
We may collect data, including Personal Information, about you as you use our websites and Solutions and interact with us. We also acquire Personal Information from trusted third-party sources and engage third parties to collect Personal Information on our behalf.
We may use your Personal Information for the purposes of operating and helping to ensure the security of our business, delivering, improving, and customizing our websites and Solutions, sending notices, marketing and other communications, and for other legitimate purposes permitted by applicable law.
We collect Personal Information for a variety of business reasons, such as:
- Order processing, including billing and payment;
- Customer relationship management and administration;
- Creating and managing user accounts;
- Provisioning websites and Solutions and enabling the use of certain features;
- Analyzing, personalizing, improving accuracy, and enhancing user experience, communications, and interactions;
- Sending communications to you, including for marketing or customer satisfaction purposes, either directly from Cisco or from our partners;
- Managing communications preferences. You can modify your communication preferences at any time. See Your choices and selecting your communication preferences below.
- Contract performance, Solution delivery, and customer service;
- Managing a job application;
- Administering online education, testing, and certifications;
- Facilitating conferences, webinars, and other events; and
- Protecting Cisco, our users, Solutions, and others.
If you choose to provide Cisco with a third party’s Personal Information (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe from any future communication following the link provided in the initial message or by submitting a Privacy Request.
Your privacy rights
We need your help to keep your Personal Information accurate and up to date. We provide options to access, correct, suppress, or delete your Personal Information:
- You can view or edit your Cisco.com Personal Information and preferences online by using the Cisco Profile Management Tool.
- When Cisco is acting as a “data controller,” you can exercise your rights of access and request corrections, suppression, or deactivations under applicable data protection laws directly with that Cisco entity as described in the specific Solution documentation or by submitting a request through the Privacy Request form.
- When Cisco is acting as a “data processor,” and you wish to exercise your rights of access and request corrections, suppression, or deactivations, Cisco will direct you to the data controller under the applicable data protection laws.
- If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your Personal Information, please feel free to contact us directly. We will respond to your request within 30 days. If we are unable to honor your request or need more time, we will provide you with an explanation.
Your choices and selecting your communication preferences
We give you the option to receive a variety of information related to our business, programs, website, and Solutions. You can manage your communication preferences at any time through the following methods:
- By following the instructions included in each promotional email from us to unsubscribe from that mailing.
- By completing and submitting this form or by contacting us via mail at: Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA. Please be sure to include your name, email address, the communication received, method of delivery (such as post, email, phone call, text), and any additional information about the material you no longer wish to receive.
- For short message services (“SMS Services”), reply “STOP,” “END,” or “QUIT” to the SMS text message you have received.
These choices do not apply to service notifications or other required communications that are considered part of certain programs, websites, and Solutions, which you may receive periodically unless you cancel or stop use in accordance with its terms and conditions. With your permission, we may also share your Personal Information with Cisco business partners or vendors, so they may send you information about websites, programs, products, or services that may be of interest to you. To opt-out of Cisco sharing with third parties for their marketing purposes, please submit a Privacy Request.
By using our websites, Solutions, or otherwise engaging or providing Personal Information to us, you agree that we may communicate with you regarding security, privacy and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you by posting a notice on our websites, sending an email, or otherwise contacting you.
Sharing your Personal Information
We may share your Personal Information with third parties for the purposes of operating our business, delivering, analyzing, improving, securing, and customizing our websites and Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law(s) or otherwise with your consent.
We may share Personal Information in the following ways:
- Within Cisco and any of our worldwide subsidiaries for the purposes of data processing, such as marketing, business operations, compliance, security, website or Solution functionality, or storage.
- With business partners, service vendors, authorized third-party agents, or contractors to provide a requested website, Solution, service, or transaction. Examples include processing of orders and credit card transactions, hosting websites, hosting seminar registration, assisting with sales-related efforts or post-sales support, and providing customer support.
- With Cisco business partners or vendors, so that they may share information with you about their products or services. To opt-out of Cisco sharing with third parties for their marketing purposes, please submit a Privacy Request.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
- In response to a request for information by a competent authority or third party if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
- With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of Cisco, our business partners, you, or others; or as otherwise required by applicable law.
- In aggregated, anonymized, and/or de-identified form that cannot reasonably be used to identify you.
- If we otherwise notify you and you consent to the sharing.
Security of your Personal Information
We take reasonable and appropriate steps to protect the Personal Information entrusted to us and treat it securely in accordance with this Privacy Statement. Cisco implements physical, technical, and organizational safeguards designed to protect your Personal Information from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We also contractually require that our suppliers protect such information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Retention and disposal of Personal Information
We will retain your Personal Information as needed to fulfill the purposes for which it was collected. We will retain and use your Personal Information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We will not retain Personal Information in identifiable form when the purpose(s) for which the Personal Information was collected have been achieved and there is no legal or business need to retain such Personal Information. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems.
Like many websites and web-based Solutions, Cisco uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to us (such as Internet Protocol (IP) address, MAC address, clickstream behavior, and telemetry).
These tools help make your visit to our website and Solutions easier, more efficient, and personalized. We also use the information to improve our website and Solutions and provide greater service and value, to better understand your potential interest in our Solutions, and to provide you with more relevant ads and other content.
For more information, or if you would like to opt out of interest-based advertising, see How Cisco Uses Automatic Data Collection Tools.
To update your cookie preferences, click the “Cookies” link at the bottom of any page on this website.
Forums and chat rooms
If you participate in a discussion forum, local communities, or chat room on a Cisco website, you should be aware that the information you provide there (such as your public profile and comments) will be made broadly available to others and could be used to contact you, send you unsolicited messages, or for purposes neither Cisco nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Cisco is not responsible for the Personal Information or any other information you choose to submit in these forums. To request removal of your Personal Information from our blog or community forum, please submit a Privacy Request. In some cases, we may not be able to remove all Personal Information and comments. In such cases, we will provide you with a response and explanation.
Cisco encourages parents and guardians to take an active role in their children’s online activities. Cisco does not knowingly collect Personal Information from children without appropriate parental or guardian consent. If you believe that we may have collected Personal Information from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the Questions, comments, and how to contact us section and we will take appropriate measures to investigate and address the issue promptly.
International transfer, processing, and storage of Personal Information
As Cisco is a global organization, Personal Information may be transferred to Cisco in the United States of America, to any Cisco subsidiary worldwide, or to third parties and business partners as described above that are located in various jurisdictions around the world. Similarly, Personal Information may be accessed from countries where Cisco or its subsidiaries have operations.
By using our websites and Solutions or providing any Personal Information to us, where applicable law permits, you acknowledge and accept the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.
Cisco safeguards and enables the global transfer of Personal Information in a number of ways:
APEC Privacy Certification
Cisco’s global privacy program, described in this Privacy Statement, complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules System (CBPRs) and Privacy Recognition for Processors (PRP). The APEC CBPR system and PRP provides a framework for organizations to ensure protection of Personal Information transferred among participating APEC economies. More information about the APEC Privacy Framework, CBPRs, and PRP can be found on the CBPRs site. Our certification applies to our business processes across our global operations that process and transfer Personal Information to/from our affiliates around the world. To view our certifications, please see the APEC CBPR System Directory and the APEC PRP Directory.
For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below:
EU Binding Corporate Rules – Controller
Cisco’s global privacy program and policies have been approved by the Dutch, Polish, Spanish, and other relevant European privacy regulators as providing additional safeguards for the protection of privacy, fundamental rights, and freedoms of individuals for transfers of Personal Information protected under European law. Cisco’s Binding Corporate Rules — Controller (BCR-C) — provide that international transfers made by Cisco as a controller worldwide of European Personal Information benefit from additional safeguards.
EU, UK and Swiss-US Privacy Shields
Cisco Systems Inc. and its U.S.-based subsidiaries (collectively “Cisco-U.S.”) complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union, the United Kingdom, and Switzerland to the United States in reliance on Privacy Shield.
Cisco-US has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy statement and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit the Privacy Shield site (https://www.privacyshield.gov).
Although the Privacy Shield has been invalidated as a transfer mechanism, Cisco-US is committed to protecting all Personal Information received from European Union (EU) member countries, the UK, and Switzerland (see above Collection and use of your Personal Information for examples of the Personal Information Cisco processes when you use our websites and Solutions and interact with us), in accordance with the Frameworks’ applicable Principles and to ensuring Personal Information collected from individuals in the EU is accessible to them as part of their individual rights when Cisco is the Controller of the Personal Information. (See Your privacy rights.)
Cisco-US is responsible for the processing of Personal Information it receives and subsequently transfers to a third party acting as an agent on its behalf. Cisco-US complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, the UK, and Switzerland (for examples of such transfers, see Sharing your personal information above) including the onward transfer liability provisions. In certain situations, Cisco-US may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Cisco-US is subject to the regulatory enforcement powers of the US Federal Trade Commission.
To learn more about these Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield site.
Our processing of Personal Information includes both automated and manual methods of processing. Our automated methods are often used to assist our manual methods. When automated methods are used to assist in decision-making, we may manually review some of the insights produced by the automated methods against the underlying data from which the insights were made. This manual review may be conducted by Cisco employees or trusted third-party business partners who are working on Cisco’s behalf.
In the event that decisions are made solely based on automated methods of processing and produce legal effect or significantly affect an individual, we will provide the impacted individual the opportunity to question the decision or request manual review.
In compliance with the Privacy Shield Principles, Cisco-U.S. commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States. European Union, United Kingdom, and Swiss individuals with Privacy Shield inquiries or complaints should first contact Cisco-US via the Privacy Request Form.
Cisco-U.S. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, BBB EU Privacy Shield. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU Privacy Shield consumer complaint system (http://bbbprograms.org/privacy-shield-complaints) for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at the Privacy Shield site.
Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. (Note, Cisco’s main establishment in the EU is in the Netherlands. As such, our EU lead authority is the Dutch Autoritiet Persoonsgegevens.)
Your California privacy rights
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
For business purposes in the last twelve months, Cisco may have collected, used, and shared Personal Information about you as described in this privacy statement. Each category of data that may be used by Cisco or shared with third parties is categorically outlined in this Privacy Statement.
California consumers have a right to: (1) request access, correction, and deletion of their Personal Information, (2) opt out of the sale of their Personal Information, and (3) not be discriminated against for exercising one of their California privacy rights.
All individuals have the right to request access to and deletion of the information Cisco holds about them either online via the Cisco Privacy Request Form or by mail to Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA.
In addition, California residents may also submit a request by calling direct 408-906-2726 or toll free 833-774-2726 (833-PRI-CSCO).
Cisco does not sell the Personal Information of California consumers.
Cisco does not discriminate against individuals for exercising their privacy rights.
View the Cisco CCPA Metrics Report.
California Shine the Light
Cisco has a comprehensive Privacy Statement and provides you with details on how you may either opt-out or opt-in to the use of your Personal Information by third parties for direct marketing purposes. Therefore, we are not required to maintain nor disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year.
Updates to this Cisco Privacy Statement
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you by other means, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.
The Cisco Privacy Statement was revised and effective as of July 1, 2022.
Click here for the previous version of the privacy statement.
Questions, comments, and how to contact us
We value your opinion. Should you have questions or comments related to this Privacy Statement, please submit a Privacy Request or send mail to:
Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA
Europe, Middle East, Africa, and Russia (EMEAR) Privacy Officer
Cisco Systems International BV
1101 CH Amsterdam-Zuidoost, Netherlands
Asia, Pacific, Japan and China (APJC) Privacy Officer
Cisco Systems (USA) Pte Ltd
80 Pasir Panjang Road
Bldg 80, Lvl 25, Mapletree Biz City
Singapore, Singapore 117372, Singapore
Online Privacy Statement Summary
The Cisco Online Privacy Statement and this summary apply to Cisco’s websites and our affiliates’ websites that link to the Statement.
- Cisco respects and is committed to protecting Personal Information. Online Privacy Statement reflects current global principles and standards on handling Personal Information – transparency, fairness, and accountability.
- Our Privacy Policies and practices are designed to comply with applicable laws around the world and to earn and maintain your trust in Cisco.
Below are some of the highlights of the Cisco Online Privacy Statement. Note, more specific information on how Cisco processes Personal Information may be found in privacy data sheets and maps, offer descriptions, or other notices provided in association or prior to or at the time of data collection.
Collection and use of Personal Information
- We collect Personal Information for a variety of reasons, which may include processing your order, providing our various websites and other products and services (“Solutions”), providing you with a newsletter subscription, sending business and marketing communications, personalizing your experience, processing job applications.
- We will use your Personal Information for the purposes stated in our Online Privacy Statement or such other privacy notices that we may make available (e.g., our Privacy Data Sheets, site or event-specific privacy notices, etc.).
- We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us improve and better tailor our interactions and performance with you.
- We may also collect information relating to your use of our websites and web-based Solutions through the use of various technologies, including cookies.
Notice and your choices of data use
- We will not use your Personal Information for a different purpose without first asking for your permission or as otherwise permitted by law.
- We will ask your permission before we share your Personal Information with third parties for any purpose other than the reason you provided it or as otherwise stated in our Online Privacy Statement.
Your privacy rights
- Various data protection laws around the world provide individuals with certain rights regarding their Personal Information. This may include the right to access, correct, delete, object to or limit the processing of your Personal Information, or to submit a complaint to your local data protection authority. To learn more about your privacy rights, see the Online Privacy Statement.
- To submit a request to exercise your privacy rights or to update your communication preferences, please use the Privacy Request form.
- We are committed to protecting your Personal Information against unauthorized use or disclosure.
International data transfers
- As a global organization, Cisco Systems, Inc. and other Cisco Group Companies, as well their respective business partners and suppliers, operate in countries located all around the world. Your personal data may be transferred to or accessed from those countries, some of which may have data protection laws that are not as protective of Personal Information. In those situations, we implement additional safeguards to protect your Personal Information. For example, we enter into data protection agreements with our suppliers requiring them to adhere to a minimum standard for protecting your Personal Information. We have also implemented the following safeguards:
- Cisco is certified under the APEC Cross Border Privacy Rules systemand Privacy Recognition for Processors regarding personal data handling and transfers to/from the APEC member economies. For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official seal below:
- Cisco’s Binding Corporate Rules – Controller (BCR-C) provide that transfers made by Cisco as a controller worldwide of European Personal Information benefit from additional safeguards.
- Cisco is also certified and adheres to the EU-US and Swiss-US Privacy Shield frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and processing of personal data from the EU/EEA, the UK, and Switzerland.
- Cisco may also use the EU Standard Contractual Clauses to provide additional safeguards for Personal Information collected from the European Economic Area, the United Kingdom, and Switzerland.
Questions, comments, or concerns
- Should you have questions, comments or concerns related to this Privacy Statement or the treatment of your Personal Information, please use the Privacy Request form.
- If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge).
- To find out more about our privacy practices, see the full version of the Online Privacy Statement or such other privacy notices that we may make available (e.g., our Privacy Data Sheets, site-specific privacy notices, etc.).
Last updated: July 1, 2022
Automatic Data Collection Tools (Cookies, etc.)
Last Updated: March 3, 2022
License to Use Site and Software
Any software that is made available to download from the Site (“Software“) is pursuant to a separate software license agreement that accompanies the Software, which shall be the governing agreement between Meraki and you with respect to that Software. You agree to comply with the terms and conditions found in such software license agreement prior to using the Software.
You may be required to register for an account to gain access or to use certain Meraki services. You agree to provide accurate, current and complete information while registering for any such account. You understand that the account may not be used by any other person or entity, and you shall assume full responsibility for all activities that happens through your account. You are responsible for keeping your password(s) confidential and must immediately notify Meraki should there be a breach in any way. You may be liable for losses suffered by Meraki or any other Site user as a result of your failure to keep your password confidential. Meraki is not liable to you or to any third party for any loss or damage resulting from any unauthorized access of your account. It is your responsibility to obtain and maintain all equipment and payments of related charges (i.e. internet fees) to access the Site.
User Content and Feedback
We, or our affiliates or licensors, or applicable third parties, retain all rights and title to any registered or unregistered trademarks, logos or service marks displayed on the Site (“Marks”). The Marks are protected by applicable intellectual property laws and may be used under limited circumstances in strict accordance with our Trademark Guidelines available here. Otherwise, you are not permitted to use these Marks without the prior written consent of Meraki or any third party that may own the Mark.
Disclosure; Forward-Looking Statements
Some of the information on this Site may contain projections or other forward-looking statements regarding future events or future financial performance of Meraki and/or Cisco. We wish to caution you that these statements are only predictions and that actual events or results may differ materially. We refer you to the documents Cisco files from time to time with the Securities and Exchange Commission, specifically, Cisco’s most recent Form 10-K, Form 10-Q, and Form 10-Q/A. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements, including, among others, potential fluctuations in quarterly results, dependence on new product development; rapid technological and market change, acquisition strategy, manufacturing risks, risks associated with Internet infrastructure, volatility of stock price, financial risk management, and future growth subject to risks.
If you take part in any promotion that we may offer on the Site, you agree to be bound by the terms and conditions that govern that promotion. You also agree to accept any decision that Meraki and our designees make which are discretionary and final in all matters relating to any promotion.
Links to External Sites
Disclaimer of Warranties
UNLESS REQUIRED BY LAW, MERAKI AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS (COLLECTIVELY, “MERAKI PARTIES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. YOUR USE OF THE SITE, THE SITE CONTENT, INCLUDING ANY SUBMISSION BY YOU OR ANYONE USING YOUR ACCOUNT, AND RESULTS YOU RECEIVE FROM THE SITE, IS AT YOUR SOLE DISCRETION AND RISK. THE SITE AND SITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE MERAKI PARTIES DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SITE OR SITE CONTENT, OR THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, SECURE, TIMELY OR THAT ANY DEFECT WILL BE CORRECTED. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH THE SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS SITE OR FROM ANY MERAKI PARTY WILL CREATE ANY WARRANTY NOT EXPRESSLY AGREED IN WRITING. YOUR SOLE REMEDY FOR ANY DISSATISFACTION WITH THE SITE OR ANY SITE CONTENT IS TO CEASE USING THE SITE OR THE SITE CONTENT.
Limitation of Liability
IN NO EVENT SHALL ANY MERAKI PARTY BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR REVENUES, BUSINESS INTERRUPTION, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING FROM YOUR USE AND ACCESS OF THE SITE AND SITE CONTENT, OR DAMAGES RELATED TO YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THE WEBSITE. THIS SECTION APPLIES WHETHER DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY AND EVEN IF ANY MERAKI PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
THE TOTAL CUMULATIVE LIABILITY OF THE MERAKI PARTIES FOR ALL CLAIMS TO YOU OR TO ANY THIRD PARTY UNDER ANY CIRCUMSTANCE WILL NOT EXCEED $50 USD. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE MERAKI PARTIES WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to comply with all export and re-export laws and regulations of United States and any foreign jurisdictions in connection with your use of the Site. By downloading any Site Content, you expressly warrant that you are not in a country where such export is prohibited or are an entity or person to whom such export is prohibited.
500 Terry A Francois
San Francisco, CA 94158
United States of America
All orders will generally be processed the same day and shipped within 2 business days. Once the order is processed, the customer will receive a confirmation email. Delays may occur in case of missing information, special shipping requests, and if import/export related verification is required.
A single Cisco CCW Sales Order can be transmitted to Meraki as multiple Meraki orders due to the below scenarios and will ship separately. Shipping charges will be billed per Meraki order, not per the SO as a whole.
- Duplicate PID
- Different License duration
- Different license addition for MX only (ENT/SEC)
- Different ship ID address
- Different end user ID
- Different request ship date
- Different freight account #
- Different ship method
For most addresses, PO Boxes are not acceptable delivery addresses. If your shipping address must include a PO Box, Cisco Meraki cannot guarantee delivery.
Sales Tax and VAT
In accordance with applicable law, Cisco Meraki collects sales tax or VAT in regions where Cisco Meraki has a presence. Sales tax or VAT will be applied to the total amount of the order and is based on the shipment’s destination and local sales tax or VAT rates.
Special Delivery Requirements
In case you require any special service for your delivery such as a lift gate or indoor delivery service, or have special export/import requirements, please make sure to let your seller know to include this information on the PO or open a case on the Cisco Customer Service Portal prior order submission to allow sufficient time for the Cisco-Meraki shipping team to review and advise.
Cisco Meraki has products certified in countries all over the world. If you have specific questions regarding Cisco Meraki certifications, please contact your sales representative.
Canceling or Modifying an Order
Orders can be modified or canceled before they have entered the shipping process. Once the shipment is in transit the shipping address can no longer be modified. Please take special care when processing the order to ensure the shipping address is correct and able to accept the delivery. However, if you do require adjustments prior to the shipment, please contact your seller/reseller/distributor or open an urgent case in the Cisco Customer Service Portal as soon as possible. You may be responsible for any applicable adjustment, handling and/or shipping fees if applicable.
Shipping and Delivery
Once your order has been shipped, a shipping notification email will be sent to the email listed in your Purchase Order, containing the tracking number of the shipment and the License Key. In case you ordered the license separately from the hardware product, the License Key will be sent on a separate email.
Opt In (Cisco-routed) program allows the customer to rely on Cisco’s preferred carrier network, typically gives full end to end tracking visibility for parcel shipments, most freight shipments, and eliminates the need for partner/customer carrier information to be provided. However, the Cisco-routed program does not place liability for lost/damaged shipments wholly on Cisco Meraki. To determine when risk/liability is transferred, refer to the Incoterms. Once ownership of the goods has changed from Cisco Meraki per the Incoterms, goods should not be sent back to Cisco without first obtaining a Return Material Authorization (RMA) from Cisco.
Opt Out (self-routed) shipping preference allows the partner or customer to select their own carrier. Cisco Meraki has the ability to ship with most carriers, and the shipping cost will be the responsibility of the bill to party. If there are any concerns with the carrier selected, Cisco Meraki will contact the partner or customer.
Incoterms, Duties & Taxes
Cisco Meraki will send shipments with a variety of Incoterms depending on the customer agreement. Incoterms determine and differentiate between the seller’s and the buyer’s responsibility. In the majority of cases, the “bill to” party on the order will be the importer of record and will be responsible for all duties & taxes, VAT, brokerage or other fees. In some cases, third party billing for duty & tax is not available in the destination country and the receiver/”ship to” will be responsible for these fees.
In the unlikely scenario that you receive your delivery damaged or missing cartons, please accept the shipment and notate as such with the carrier upon delivery. Upon receiving the shipment, take photos to provide supporting information when filing a RMA claim with Cisco Customer Service to assist in the investigation.
Country Specific Information and Transit Times
Each country can have variations in transit time, available ship services and special requirements. Below are the most frequent destinations and estimated delivery times. If there are any further questions, please contact your seller, or open a case on the Cisco Customer Service Portal.
Cisco Meraki will generally ship using Fedex or UPS for parcel, LTL (less than truckload) or FTL (full truckload.) The order will be shipped on Cisco Meraki’s account and billed to the customer if opt in.
NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by FedEx and UPS. Expedited shipments within the US using an expedited method will generally arrive in 1-3 business days.
Cisco Meraki will generally ship using Fedex or UPS for parcel, LTL (less than truckload) or FTL (full truckload.) The order will be shipped on Cisco Meraki’s account and billed to the customer if opt in. UPS or FedEx shipment to countries within the EU using a paperless process when this option is offered by the courier and applicable for the territory. The commercial invoice is therefore electronic and will not be included in the shipment.
NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by carriers.
Cisco Meraki will ship via Jiuli if the product is shipped on Cisco Meraki’s account. The most common methods used are SF Express for Airfreight service and Jiuli for Ground service.
To ensure shipment is delivered to the correct End Customer. Jiuli requires the end customer’s signature and company seal upon delivery. If the company seal is unavailable, the person who signs the POD needs to provide identification.
NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by Jiuli. The delivery times suggested here indicate delivery to the capital cities of each province. For non-capital cities, add 1-2 days for each extra city-tier.
Cisco Meraki will ship using Seino Transportation. In case, ship-to address is in an unserviced area by Seino, Cisco Meraki will ship using Yamato transport. To track delivery status, go to Seino or Yamato and enter the tracking number from ship notification for the latest update. If total order quantity to one ship to address exceeds 2 pallets, the order is delivered with a chartered truck. Default service of chartered truck is pallet delivery.
NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by Seino.
Other International Locations
International shipments not going to North America or Europe will generally arrive in 2-5 days. If an opt-in shipping method has been chosen, Cisco-Meraki will ship the orders with the best courier option for the region, typically with UPS. UPS offers different international shipping options depending on the territory: UPS Worldwide Expedited: 2-5 days transit time.
Cisco Meraki will ship to Canada with the best available courier service. Any shipment to Canada will ship via FedEx and use the paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
Ground service to Canada will generally arrive in 2-7 business days. The further east a shipment has to travel, the longer the transit time. Expedited shipments to Canada using an expedited method will usually lead to decreased transit time depending on the transit times each courier can offer.
Cisco Meraki will ship any UPS or FedEx parcel shipment, and Expeditors for freight to Mexico using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
Expedited shipments to Mexico will generally arrive in 2-5 business days. Any delays with customs could impact stated delivery lead times.
Australia and New Zealand
Shipments to Australia and New Zealand will ship from our US distribution centers and will arrive into the country based on the carrier transit capacity, international shipping carriers are different, depending on the receiving country.
Australia: Cisco Meraki will ship via DHL shipments using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
In case of any further questions about shipping, please contact your reseller/distributor, or open a case on the Cisco Customer Service Portal.
End Customer Agreement
Last Updated: November 17 , 2020
Use of the Cisco Meraki products is governed by the Meraki Offer Description, published at https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/meraki.pdf
Cisco Meraki provides certain translated versions of the Meraki Offer Description at the links below. Please note that these translations are provided for reference purposes only.
To view the Cisco Meraki Offer Description in Japanese, please click here.
To view the Cisco Meraki Offer Description in Chinese, please click here.
To view the Cisco Meraki Offer Description in French (Canada), please click here.
This page contains versions of the RedBoot bootloader, Linux kernel and OpenWRT distribution modified to run on the Meraki hardware, along with associated licenses. Please note that custom firmware images are not supported by Meraki and may put your device in a non-working state. Devices with custom firmware images are not covered under the limited warranty.
Third Party Licenses
The following products are subject to the VRT Certified Rules License Agreement:
View the latest version of the VRT Certified Rules License Agreement.
Systems Manager Free 100 Terms and Conditions
Last Updated: April 2017
Note: Sign-ups for the Meraki SM free 100 program have been discontinued and replaced with instant free trials as of the end of January 2017. For more information, view the blog post here or contact your Meraki sales rep.
Potential customers can manage 100 devices in order to try Meraki Systems Manager (the “SM Free 100”) at no cost. To be eligible for the SM Free 100, participants must:
- Provide valid information on the signup form, including your company email address
- Be directly employed by your company
SM Free 100 is only for internal use by your company. It is not for resale, distribution or service bureau use.
Limit one SM Free 100 per organization and per individual.
Your use of Systems Manager is governed by our End Customer Agreement. By accepting the SM Free 100 you represent that you are authorized by your employer to accept the SM Free 100 and that you will disclose receipt of the SM Free 100 to your employer as and if required. Notwithstanding the End Customer Agreement, Cisco Meraki may terminate the Free 100 program at any time, including managing up to 100 devices at no cost – but if we do that, we’ll give you plenty of notice. The recipient is responsible for taxes and duties, if any. Please contact your Cisco Meraki rep if you have any questions.