Our resource base has continued to grow around the evolving needs of our customers. Whether you are looking for technical support, background about the company, specific product information, customer use cases, or something else, we will do our best to help you find exactly what you need. Take a look at the following guide to our available help tools, and follow the road to Meraki mastery.
Resource list:
Systems Manager Support Community
Website
The Cisco Meraki website is a fantastic place to start enhancing your networking experience. Here you can:
-
Read customer deployment stories from users in a variety of industries
-
Compare model features and prices in all product lines
-
Learn about the unique technologies at work behind our cloud-based solution
-
Download informational product data sheets
-
Get pricing estimates and a free quote with our online cost calculator
-
Contact our free trial/sales/support teams
A handy cost-calculator is just one of the many resources featured on our website
Webinars
Webinars are an engaging way to learn about Meraki directly from our product specialists. These live presentations cover a wide range of topics, including product introductions, explorations of new features, and customer-hosted sessions. Head over to:
-
See the full list of webinar topics, dates, and times
-
Register for any webinars that look interesting
-
Watch recordings of past presentations
-
Find your unique meeting link if you have already registered
-
Ask questions of our presenters during any live webinar
-
Get a free access point, just for tuning in!
Watch past presentations instantly from your computer
Documentation
An organized collection of detailed information about all of our products, Meraki Documentation is a virtual library in which you’ll be sure to find some useful tips. Check it out to explore:
-
Clear explanations about all of our products and dashboard features
-
White papers and data sheets for every Cisco Meraki product
-
How-to video tutorials
-
Quick start overviews to help set up your network
-
Installation guides for every product
-
Licensing information
-
FAQs
One of our video tutorials on how to configure Layer 3 on a Cisco Meraki switch
Knowledge Base
Search the knowledge base for answers to any and all questions you have about our products. Find step-by-step guides on how to configure products and dashboard settings, as well as helpful troubleshooting techniques for common user issues. A few popular articles, written by members of our Support team, include:
Simply type in your question, and our built-in search engine will do the rest
Support
Our rapidly expanding Support team is made up of over 70 in-house network engineers dedicated to providing top quality customer service. From Support, you can expect:
-
Experts in enterprise networking and wireless design to answer your questions
-
A team armed with years of valuable experience, education, and training
-
Access to 24/7 global support
-
Close in-house collaboration with the engineers who build our products, providing an unbeatable supply of knowledge and experience
By phone, email, or dashboard submission – you can count on us to crack your case!
Systems Manager Support Community
A truly interactive option for any and all Systems Manager inquiries, find answers to your Meraki MDM questions here. You will be able to:
-
Search for commonly asked questions
-
Start a new discussion about a topic that interests you
-
Share how you are using Systems Manager in your own environment
-
Get feedback and answers from both product specialists and fellow end users
See what people are talking about, and even begin your own discussion in this community portal
This armory of resources at your fingertips 24/7 can help lead to a full understanding and complete control of your Cisco Meraki network. As always, if you have a feature request or support need that is not listed, we encourage you to “Make a wish” at the bottom of any page in dashboard. Our engineering and development teams look at these suggestions frequently, and take the voices of our customers into the highest consideration when rolling out new features and updates. The sky’s the limit!
