Dorada Palace Hotel

How a resort seamlessly increased access points, data transfers, and Facebook likes

Industry

Hospitality and Tourism

Products

Wireless LAN

Solutions

BYOD
Guest Wi-Fi
High-Density Wi-Fi

Highlights

4-star hotel located on the Mediterranean coast of Spain deploys Cisco Meraki WiFi
Facebook WiFi login significantly increases hotel's Facebook page 'Likes'
Regular return on investment from premium in-room WiFi service

Overview

Built in 1999, the Dorada Palace is a 4-star hotel ideally located on the Mediterranean coast of Spain, a short drive from the city bustle of Barcelona.The hotel has an extensive range of facilities to cater for all types of guests including romantic spa treatments for couples to entertainment for families with children of all ages.

Challenges

The legacy 802.11g WiFi was not fit for purpose with the growing
number of 802.11n devices
Previous WiFi coverage was limited to only the bar & lobby
Multiple connectivity issues and complaints from guests
Guests unable to stay in touch with families via the web or get
connected to access work emails

We can now offer our guests high quality WiFi without a dedicated IT staff member. Guests can get connected completely autonomously. Eduard Bonet, IT Manager, Dorada Palace Hotel

Why Cisco Meraki

Intuitive, web-based, graphical user interface to manage the wireless network
Facebook WiFi login integrated into the Cisco Meraki dashboard
Simple to manage client bandwidth
Billing options for WiFi access built-in to the dashboard
Proven in hundreds of hospitality deployments
Vendors also evaluated: D-Link, MikroTik and TP-Link

The deployment

Cisco Meraki cloud-managed indoor & outdoor wireless access points and switches
50+ Cisco Meraki cloud-managed wireless access points deployed
across the hotel
Free WiFi for guests with Facebook WiFi sign-on in communal areas
limited to 512kbps per client
Premium in-room WiFi with speeds of up to 10Mbps per client
integrated with billing splash page
Worked with technology partner, DataCom3, to fully install solution inside 2 days and within business
hours

Results

Reliable, high quality WiFi for guests without any dedicated IT staff
No more complaints from unhappy guests about the WiFi
Higher than expected increase in Facebook page ‘Likes’ for the hotel
after implementing Facebook WiFi login in communal areas
Regular return on investment from premium in-room WiFi service
Expansion of the WiFi, without any extra cabling, to previously
‘unreachable’ areas of the hotel using Cisco Meraki auto-configuring Mesh technology
200+GB of data transferred and 1,000+ unique clients connected over
the entire wireless network on average per week