Posts Tagged ‘Apple devices’

Introducing Meraki Trusted Access

These days, as individuals carry multiple types of devices and expect to be connected at all times, the job of an IT admin becomes more complicated and stressful. Knowing what each end-user and device is trying to do on the network can be a burden. How can you feel confident that your network security will not be jeopardized while company assets remain contained? 

Systems Manager, Cisco’s Mobile Device Management (MDM) solution, is evolving to address this need. We are introducing Meraki Trusted Access, which securely connects personal devices to business-critical resources without requiring an MDM profile to be installed. 

Meraki Trusted Access enhances both the IT and end-user experience

For IT, Meraki Trusted Access means no longer dealing with tedious and manual onboarding processes. Granting secure network access to end devices becomes seamless and automated. With the Meraki dashboard, IT can sync their Active Directory server to create user profiles. From those user profiles, Trusted Access can then be enabled for specific Wi-Fi networks, specifying how many devices each user can onboard to get access and for how long. A user’s device gets access using a certificate, once that user is authenticated, the device is now “trusted”. A “trusted” device can now securely access resources. 

Additionally, Meraki Trusted Access enables more control and manageability over certificate-based onboarding processes. Whether a user is managed or unmanaged, the certificate authentication is done with Meraki. This removes the need to engineer complex third-party integrations. Finally, Systems Manager also offers an open API platform for customized integrations, for more business-critical operations. 

For end-users, Meraki Trusted Access means an easier way to access critical applications. By using the newly enhanced Meraki Self-Service Portal, end-users can sign into the portal and start onboarding their devices themselves. From there, they can download certificates directly to those devices, granting them secure access to business-critical applications they might need. On top of this intuitive method of getting their devices access, end-users will also be happy to know that their privacy stays intact. They will no longer need to enroll into an MDM solution in order to get the access they need.

Meraki Trusted Access is the easiest way to securely connect devices without an MDM

 

Enabling Meraki Trusted Access is simple. Meraki Trusted Access is enabled when you have both Meraki MR access points and Meraki Systems Manager in your network. 

You can configure Meraki Trusted Access in 4 simple steps: 

  1. Enable Trusted Access on an SSID
  2. Create an end-user profile under Systems Manager. You can automatically use Active Directory group tags to enable Trusted Access or configure users manually.
  3. Select the end-user’s network access privileges and tie them to the SSID that has Trusted Access enabled 
  4. Share the Self-Service Portal link to the end-user so they can onboard their devices and download the trusted certificate.

Cisco’s MDM solution, Meraki Systems Manager, continues to provide end-users and end-devices network security with flexible authentication methods, automated device onboarding, and dynamic security policies. 

If you are a current MR and SM customer, you can try Meraki Trusted Access today (just make sure you have enough SM licenses to cover the number of mobile devices). Start by reading our Meraki Trusted Access documentation guide for a smooth set-up. If you’d like to learn more about Systems Manager, you can connect with the Meraki team to start a 30-day free trial, no strings attached.

 

Activation Lock, Unlocked

Activation Lock is a security feature on Apple iOS devices that prevents unauthorized use of an iOS device after it has been factory reset, rendering the device useless. While this is an amazing feature for personal use, it has presented challenges for IT administrators trying to deploy iOS devices for enterprise use cases. While IT administrators desire the added security Activation Lock provides, they are often frustrated by the lack of enablement control and device status insight.  

Cisco Meraki’s mobile device management solution, Systems Manager, fully supports management of Activation Lock on supervised iOS devices. Let’s pull back the curtains and see how Cisco Meraki Systems Manager can help you effectively manage the Activation Lock status of your device fleet.

How is Activation Lock enabled?

There are two different ways to enable Activation Lock:

  • Device Activation Lock: The device owner enables Find My iPhone/iPad on the device with their personal Apple ID account.
  • MDM Activation Lock: Meraki Systems Manager enables Activation Lock with an MDM command. This action is only available on supervised iOS devices enrolled using Automated Device Enrollment through Apple Business Manager (ABM) or Apple School Manager (ASM).

How do I check the Activation Lock status of iOS devices?

You can view the Activation Lock status for each device in the “Management” section of the device’s details page in Meraki Systems Manager.

If Activation Lock is “Enabled”, Find My iPhone/iPad is enabled and the device’s activation may be locked by an owner’s personal Apple ID. MDM Activation Lock indicates that Meraki Systems Manager sent a command to enable Activation Lock on the device. The device’s activation may be locked by the Apple ID of an IT administrator with management rights in the ABM or ASM portals.

You can also view the Activation Lock status in the Devices list in Meraki Systems Manager by adding the applicable column to your view.

I wiped an iOS device and Activation Lock is enabled. How do I bypass or disable Activation Lock?

There are several methods to bypass or disable Activation Lock:

  1. Apple ID: Enter the email address and password of the account that enabled Activation Lock on the device. Depending on how Activation Lock is enabled, this may be the user’s personal Apple ID credentials or the Apple ID credentials of an ABM/ASM administrator. 
  2. Bypass Code: When Activation Lock is enabled on supervised iOS devices, Meraki Systems Manager stores a bypass code, a randomized 30 character string, which can be used to clear the device’s Activation Lock state. In situations where both device and MDM Activation Lock may have been enabled, Meraki Systems Manager stores the codes generated for each type. The bypass code can then be entered at the Activation Lock screen to clear the Activation Lock status.  

Clear Activation Lock Command: Meraki Systems Manager can send a remote command to Apple to clear Activation Lock on supervised iOS devices using the known bypass codes.

How can Meraki Systems Manager help me manage Activation Lock settings?

Meraki Systems Manager can only manage Activation Lock settings on supervised devices. If devices are supervised, Systems Manager prevents end users from being able to enable Device (Find My iPhone/iPad) Activation Lock by default on enrollment.  

Via the “Privacy & Lock” payload, Meraki Systems Manager can be configured to automatically allow Device Activation Lock, and/or automatically enable MDM Activation Lock when devices are enrolled.

Check out Meraki Documentation for more information on how to manage Activation Lock settings and behaviors with Meraki Systems Manager. If you would like to learn more about Systems Manager, join us for an upcoming webinar (where you can qualify to earn free System Manager licenses), or call the Meraki sales line to start a risk-free evaluation.

Making DEP-loyments Easier with Systems Manager

If you have experience managing Apple devices in the enterprise, then you’ve probably used Apple’s Device Enrollment Program (DEP), which helps administrators deploy Apple devices seamlessly throughout an organization.

Large organizations such as school districts, managed service providers, and business conglomerates often procure company-owned Apple devices through various entities which requires multiple DEP accounts. This can create a logistical nightmare when trying to deploy devices at scale.

Previously, admins could only manage one DEP server per organization in Systems Manager. This led to network admins having to create separate organizations in order to support multiple DEP servers.

Taking these user experiences into account, it is with great excitement that we announce that Systems Manager now supports Multi-DEP!

What does this mean for you?

Customers can now add, remove, and edit multiple DEP servers within the same organization in the Meraki dashboard. This gives more flexibility to deploy devices that are being procured under one subset. The experience will be more seamless, efficient, and granular; an admin can specify which DEP server should be visible  for management and syncing under each network.

For instance, a school district with 10 schools can manage all of the 10 schools under one organization, with each school network having its own DEP server. Similarly, a managed service provider could manage different customers’ networks simultaneously, with each customer network mapped to its own DEP server.

For customers in education using Apple School Manager (ASM), the ASM sync can now also handle multiple DEP servers at the same time. When an ASM sync is initiated, it will automatically run for all DEP servers assigned to that network. DEP servers will now sync in-the Apple server display name, and the Meraki dashboard will display that metadata along with a timestamp of the last update of the DEP server.

If you are already using Systems Manager, give it a try today by going to Organization > MDM in the Meraki dashboard to see the new ‘Apple DEP Servers’ section. Let us know what you think of it; we love getting feedback!

If you would like to learn more about Systems Manager, join us for an upcoming webinar (where you can qualify to earn free System Manager licenses), or call the Meraki sales line to start a risk-free evaluation.