Archive for the ‘Company Blog’ Category

Location Analytics, Merakified

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So far in our Merakify series, we have shared an introduction to the Meraki Developers Portal and taken a look at some real life examples of how customers #merakify their own networks.

Now you can merakify how you think about your WiFi by learning how to use Cisco Meraki APs with the CMX location API to collect valuable location-based data, analyze visitor behavior, and drive revenue. Meraki location analytics provide value across the entire business, not just the IT department, so it’s a great approach to take if faced with budget objections. This solution is perfect for accounts looking to improve customer engagement strategies, such as loyalty programs and marketing campaigns. Our customer case study with UK-based Ladbrokes demonstrates how Meraki location analytics can be especially effective in retail.

Location analytics can help you:

  • Reveal physical traffic trends for new and repeat visitors, plus gain insight into dwell time and visitor loyalty.
  • Compare visitor activity across sites and over time to measure the effects of engagement strategies on customer behaviour.
  • Analyze visitor traffic to help strategically plan employee hiring and shift scheduling in retail stores.
  • Data collected by intelligent Meraki APs is automatically reported in the dashboard, and can be exported to third-party applications for further analysis via the CMX location API with no additional cost or complexity.

For more information and full API guides, check out the Developers Portal and share your solutions by tweeting using #merakify and tagging @merakipartners.


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Customer Spotlight: SWASFT

Around the world, network deployments come in a wide variety of shapes and sizes. In the UK, South Western Ambulance Service NHS Foundation Trust (SWASFT) is no exception to this rule. The Trust provides emergency and urgent care services, including NHS (National Health Service)  non-emergency 111 call-handling and triage, urgent care, patient transport, and emergency 999 care to 20% of mainland England, SWASFT employs over 4,000 employees.

The geographical spread of the ambulance service throughout the southwest of England is enormous, incorporating remote areas like the Forest of Dean, Bodmin Moor, Exmoor, Dartmoor, and the Isles of Sicily, servicing 5.3 million inhabitants and 17.5 million visitors annually.

Picture by Theo Moye/ 21.04.08 South Western Ambulance Service Trust, Bodmin, Cornwall.

With more than 100 sites, including airbases and clinical hubs, SWASFT was looking for a networking solution that not only linked everyone together, but was also simple to manage. Deploying a few hundred Cisco Meraki cloud-managed switches and access points alongside Cisco on-premise devices achieved this need. This type of hybrid Cisco deployment provided the SWASFT IT team with a powerful, secure, flexible, and easy-to-use network.

“Meraki is an easy, out-of-the-box solution that I can use from anywhere. I have a guy who just took a switch with him. I’ve already preconfigured the device to be up-and-running when it’s plugged in.” – Greg Moyse, Senior Systems Analyst

No matter which sites employees are traveling between, the continuity of cloud-controlled SSIDs at every location provides automatic access to the network and resources. Employees can even connect to care facilities while they’re in the field or via the wireless system at stations to securely share patient medical data. Once the ambulances arrive at hospitals, the patient’s information is already accessible when they are formally handed over to hospital staff.


Not only are users benefitting from an enhanced network and better coverage, but the cloud technology allows the Trust to grow and evolve. Members of the IT and project team can add new devices, update configurations, or implement Meraki technology in new ways.

Get all of the details on the deployment by reading full case study here!

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Meraki’s Webinar the Musical

Cisco Meraki, the makers of cloud managed IT, are proud to present “Webinar the Musical”. Come one, come all — experience the sights and sounds of Meraki in an exhilarating, one-hour extravaganza!

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We’ve spent the last few months adapting the lyrics of 4 popular songs to highlight the advantages of Meraki cloud managed wireless, switching, security, and mobility management. Supported by the vocal and instrumental talents of our in-house employees, we think this is a show-stopping webinar you’ll really enjoy.

Debuting on July 19th at 11:00 AM Pacific Time, this will be an Introduction to Cloud Managed IT webinar with musical tributes to each product family (along with our standard demo of the Meraki dashboard). As usual, eligible attendees are will receive a free Meraki Access Point for attending the webinar.

Sign up here.

See you at the theatre! And don’t worry, the musical will be recorded and available on our YouTube channel for folks outside the Pacific Time Zone.



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Cisco Live Las Vegas!

Team Meraki has arrived in a baking hot Las Vegas for four exhilarating days of Cisco Live, the ultimate gathering of all things Cisco with over 26,000 attendees expected this year!


We’ll be involved in all kinds of presentations, labs, demos, breakout sessions, meetings and lunch-and-learns, and of course we have a prominent, spacious presence in the World of Solutions featuring our brand new Meraki MC74 cloud managed phone.

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This year we can also be found in the DevNet zone where we’re showcasing our work with the developer community as we extend the capabilities of Meraki technology, and a Systems Manager demo will be running at a special booth focused on Cisco’s partnership with Apple.

In short, it won’t be difficult to find us. See you there!


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Accelerating to feature velocity on MC

At Meraki we’re extremely proud of what we call ‘feature velocity’. By having all our engineers working out of one collaborative building in San Francisco we’re able to rapidly innovate new capabilities for our products. Some of these are features we think are cool, others are created in response to the feedback our customers send us every day, often through the ‘make-a-wish’ box.

It’s not even two months since the launch of the MC74, and we’ve already got a few new capabilities and features to share. Let’s get straight to it.


First, to really underscore the concept of ‘single pane of glass’ management, network admins will now see Phones listed alongside their Meraki wireless, switching, security appliances and MDM. This is nothing short of the promised land of network management, and we’re not done yet!


Voicemail to email

Once an email address has been configured on the phone for User Portal access, this email address will also receive notice of new voicemails. These can then be conveniently listened to right in the browser, with no need for special software and without having to call a voicemail service.


Voice VLAN

We now support a data and voice VLAN on MC74. This means that when a PC is connected to the 1GbE passthrough port on the back of the phone its traffic can be logically segregated into a separate VLAN from the voice traffic generated by the phone. While not a requirement from a performance perspective, separating voice and data traffic is common practice and now available on Meraki MC.

Meraki Cloud Connectivity

In the early days of telephony, a dial tone indicated a connection to the rest of the world and readiness to place a call. With modern IP based voice this is no longer a requirement, so like a smartphone, MC does not use a dialtone. Instead, to demonstrate that the phone is connected to the cloud and ready to place calls we’ve added a small indicator on the phone display. Green is good.


Missed Call and Voicemail LED Indication

As well as receiving notifications for missed calls and voicemails on both the phone display and in the User Portal, we now make use of the multicolor LED on the phone to indicate a missed call or voicemail. Pulsing red for a missed call. Pulsing green for voicemail. This means that when the phone is in its standby state, showing the date and time, there is still a clear visual indication that a call came in.

We’ve been truly delighted with the response the Meraki phone has been having in the less than two months it’s been available. MC provides the same simple management experience as the rest of the network, so it’s no surprise that customers all over the world are asking when they will be able to get their hands on one. Rest assured we’re working on that just as fast as we can.

In the meantime, these new capabilities are early evidence of our intent for Meraki MC: innovate, and innovate rapidly. It’s the Meraki way. Stay tuned for more, coming soon.

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Customer solutions, Merakified

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At Meraki, we recognize that being able to provide technology solutions for your network is a top priority. In order to help better meet these needs, we’re introducing the newest resource to help merakify networks event more —the Meraki Developers Portal!

This portal allows customers to extend the core features of the Meraki dashboard, providing solutions that are fine-tuned to customer needs. Check out the Meraki Developers Portal to see ready-made, merakified solutions such as Guest Access WiFi, Facebook Check-ins, proximity-based marketing, and more.

Start developing today

Can’t find a ready-made solution that fits your problem? Join our community of developers! Meraki Developers receive access to free gear, support, and marketing opportunities. Meraki API guides with sample code are available publicly through the Meraki Developers Portal to help you get started — apply now to become a featured developer.

Keep tweeting @meraki using #merakify to share how Meraki technology is helping you drive your business and improve networks.

Also, if you’re attending Cisco Live! In July, come say hi! We’ll be at the DevNet Hackathon and other Meraki specific events on 7/11, 7/12 and 7/14.

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Merakifying Cisco Live

Meraki will be in full force at Cisco Live! Las Vegas next week from July 10th – 14th at the Mandalay Bay Convention Center. From celebrity keynote speakers like Kevin Spacey to one-on-one demos, breakout sessions, theater presentations, and whisper suites with Meraki experts, this annual conference is packed with excitement!

We will be hosting a booth inside the World of Solutions, featuring 8 tailored Dashboard demos, our newest networking hardware on display, and a fully customized phone experience showcasing our brand new MC74, the first product of Meraki’s Communication product family. Come meet the team, learn about our new features and grab an awesome Meraki hat!

Beyond our booth, we are hosting a variety of speaking sessions for all levels. If you’re going to Cisco Live, you can sign up for any of these presentations by logging in to your Cisco Live online account and going to the Session Catalog. Below are all of our awesome presentations hosted by our very own Meraki experts:


“The Future of the Network is Here” – presented by Todd Nightingale, David Goeckeler, and Jeff Reed
Wednesday, July 13, 9:00 a.m.

These short 10 minute sessions are designed to give a high-level overview on Cisco solutions, including Meraki. Sessions take place in the Cisco World of Solutions exhibit hall.

“Moving Beyond the Network with Cisco Meraki” presented by Simon Tompson
Monday, July 11, 4:00 p.m. & 6:15 p.m. | Location: Theater East

“What advanced Malware Protection with ThreatGrid brings to the Meraki MX” – presented by Joe Aronow
Tuesday, July 12, 12:45 p.m. | Location: Theater East

“Flexible, Resilient WAN with Meraki MX and IWAN” – presented by Joe Aronow
Wednesday, July 13, 5:30 p.m. | Location: Theater East

Meraki is hosting two 30-minute labs inside the Security Booth in the World of Solutions.

“AMP for Meraki” – presented by Joe Aronow
Monday, July 11, 1:00 p.m. | Location: Security Booth
Tuesday, July 12, 3:30 p.m. | Location: Security Booth

These sessions focus on technologies, architecture strategies, applications, and troubleshooting details for Cisco solutions or technologies.

“Strengthening Meraki Security with AMP and ThreatGrid” – presented by Joe Aronow
Monday, July 11, 8:00 a.m.

“Building Scalable, Flexible Enterprise Architectures with Cisco Meraki” – presented by Simon Tompson
Wednesday, July 13, 8:00 a.m.

“Beyond the Network: Cloud Managed IT with Meraki” presented by Simon Tompson
Wednesday, July 13, 1:00 p.m.

“Simple, Automated Security That’s Context-Aware: Mobility Management with Meraki” presented by Simon Tompson
Thursday, July 14, 2:30 p.m.

And for the first time ever, Meraki will be participating in the
DevNet Zone at Cisco Live! See Hackers code with Meraki technology at the 24-hour Hackathon on July 9-10, or learn more about our APIs from Meraki experts by stopping by our demo or attending one of our speaking sessions below:

Theater presentations give high level overviews of different technologies within DevNet. These sessions take place in the DevNet Zone.

“Cisco Meraki Developers: Cloud as a Platform” – presented by Todd Nightingale and Colin Lowenberg
Monday, July 11, 2:00 p.m.

“Mobile Presence and Operational Analytics with Splunk and Meraki” – presented by Colin Lowenberg and Wissam Ali-Ahmad (from Splunk)
Thursday, July 14, 2:00 p.m.

Classroom sessions are typically more advanced and feature a deep-dive on a particular topic or API. Space is limited so sign up today in the Session Catalog if you’re interested in attending!

“Build your own Social Splash Page with Meraki” – presented by Cory Guynn
Tuesday, July 12, 2:00 p.m.

Meraki is truly taking over Cisco Live! this year, and we cannot wait to show you all of our new updates and features. Come say hello and we look forward to seeing you in Vegas next week!



The Meraki Events Team

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Apple and Cisco (Meraki included!) — better together

When Apple and Cisco announced their partnership last year, Meraki customers were left on the edge of their seats awaiting the arrival of the improvements that would be coming down the pipeline for them. Now, there’s exciting news out of Apple’s Worldwide Developers Conference that sheds some light on the details of what the companies have been working on and when to expect them. Here’s what customers can look forward to, and an overview of how these improvements can be utilized by Meraki enthusiasts in the fall, when iOS 10 is scheduled to be released:

Enhanced roaming capabilities for iOS devices on Cisco (including Meraki) APs — With iOS 10, iPads and iPhones will be able to recognize the most optimal AP on a Cisco network with which to connect. This means Apple devices roaming on a Meraki network will become even more streamlined, eliminating worries of losing WiFi connectivity while on a VoIP or video call.

Fast lane for business critical apps — Meraki networking customers have long enjoyed the simplicity and variety of implementations of QoS for layer 7 web applications. Now, with iOS 10, Systems Manager customers will be able to apply that same level of QoS ease to iOS apps. Prioritize business critical apps while limiting bandwidth usage for, say, video streaming apps that might not be necessary for work. Couple this functionality with existing Systems Manager tools like geofencing, dynamic tagging, and scheduled policies, and the possibilities for customizability are practically limitless.

Cisco Spark calls on the iPhone, just like native calls — When iOS 10 launches, Spark customers will be able answer Spark calls from the lock screen. They’ll also be able to initiate these calls directly from their address books and answer Spark calls from the lock screen. This is an exciting update for our customers using Cisco Spark.

If you want to read more about the Apple and Cisco partnership, check out the details on Apple & Cisco’s websites, and stay tuned for future news from the Meraki side!

IT, Merakified

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Meraki (ma-rah-kee)

(n.) The soul, creativity or love put into something; the essence of yourself that is put into your work.

Origin: Greek

Example: Kristy nailed her sales pitch today, she really gave it some Meraki!


Merakify (ma-rah-kee-fahy)

(v. past part. merakified) to add soul, creativity or love to something, improving its performance through innovation, simplicity and flair!

Origin: Meraki, Inc.

Example: Since we merakified our network, IT has been able to spend more time focusing on projects which have made a true impact on the business.


At Meraki, we want to help our customers by freeing up businesses to focus on what’s important to them, instead of worrying about whether their networks are running smoothly. To celebrate this widespread effect, we asked our partners to share on Twitter how their customers were able to #merakify and get additional value from their IT solutions. We got responses from all over the world, and had to share some of our favorites!


“Set a client up on a fo’ free switch. The client loved the software so much they had to #merakify #thewholething” @EricHorn16, Chicago

“Support pushed a new firmware overnight, I checked the results this morning on the Mob App while stuck in traffic #merakify” @mrizzi2, Italy

“#Merakify is when your customer says that he wanted you to introduce him to meraki a year earlier.” @WebHostNow, Netherlands

“Deployed MX, MS, and MR for customer with 80+ locations to manage internal office networks from one desk #merakify” @dragonfire201, Michigan

“Simplified vpn, wifi and monitoring for 7 stores in 5 islands #merakify” @robinsonassc, Dominica  

“Worked w/ prospect on switch refresh who’s afraid of CLI. Needless to say… #Merakify with some MS220’s and 320’s. #EZPZ management now” @InfinitTech, New York


Thank you again for helping us spread the merakify spirit! No one wants to waste time troubleshooting their networks, so let’s help people get back to business. Continue to tweet your successes @meraki using the hashtag #merakify.


Multigigabit and Wave 2 WiFi

We’re all mobile now. Super fast cellular and WiFi technologies have transformed our personal and professional lives, ensuring we all have the option to be permanently connected wherever we go. As this technology permeates our lives, we make ever greater demands of it. Point the Meraki dashboard at any network and the evidence is plain to see: demanding real-time streaming applications like video, voice and music often dominate.

To support this relentless craving for data, wireless technology has had to develop rapidly. WiFi standards have advanced a long way, particularly since the advent of OFDM-MIMO with the 802.11n standard in 2009, and Meraki still sells an AP based on that standard to this day. 802.11ac has taken the technology even further, pushing wireless capacity way up past the 1Gb/s typically available through the AP’s wired connection to the network.

Who would have imagined that the wired network would end up being a bottleneck for the wireless! And yet here we are in 2016, with the latest Meraki APs capable of an aggregate PHY rate (connection speed) of 1.9Gb/s. How is this challenge to be overcome? We have a couple of paths for our customers to take.

Most AP mounting points have been fed with just one twisted pair cable, supplying 1Gb/s. Adding new cable drops is certainly a non-trivial, costly exercise. For those fortunate enough to have installed two cable drops, perhaps for redundancy or capacity, the new MR52 is able to take advantage and aggregate the capacity of two connections to eliminate the bottleneck.

In many cases, the second cable drop simply doesn’t exist, so the network admin wanting to provide the very fastest WiFi is faced with a couple of options: either go to the effort and cost of running a second cable through the fabric of their building, to each wall or ceiling mounting point, or turn to a new emerging standard which can squeeze more performance out of their existing single cable.

The 10GBASE-T standard has been in place for many years now, but demands more modern twisted pair cabling than many current installations use. Length of cabling is also a challenge, coming around half of what is achievable with 1000BASE-T. So in 2014 Cisco became one of the four founding members of the NBase-T Alliance, created to take on the challenge of supplying more than 1Gb/s over existing cabling. The majority of networks out there now run over Category 5E or better cabling, making them suitable for multigigabit connections with no additional cabling investment.

To take advantage of this exciting new technology, Meraki recently launched three new products supporting multigigabit. Let’s take a closer look at each.


In late 2015 we introduced the MS350 product line, adding physical stacking and redundant power supplies and fans. This premium layer 3 switch line has now been extended to include a multigigabit capable switch. The MS350-24X features 8 multigigabit ports, each capable of syncing at 1, 2.5, 5, or 10Gb/s, depending on the connected device. This switch also adds Cisco’s Universal PoE, supporting up to 60W of power draw per port, so the range of potential devices is now even larger.




For customers who already have multigigabit capable switching but who need the PoE+ to operate the latest APs at full performance, we’ve also introduced a bespoke multigigabit PoE+ injector which can be placed in-line between the switch and the AP.



Of course, our motivation for all of this is pushing more bits to the AP to ensure it’s free to operate at full capacity. Our new flagship AP, a super-fast model with a 4×4:4 configuration, is capable of syncing with a multigigabit switch or injector at 2.5Gb/s, comfortably above the maximum theoretical capacity of the AP. 4×4:4 translates to 4 transmit and 4 receive antennas, supporting 4 spatial streams.


Taken together, these exciting new products provide our customers with the fastest wireless experience today’s standards can provide, with no bottlenecks or additional investment in cabling infrastructure. We’ve put together a multigigabit solution guide which will make an ideal reference for this technology.

These and all other Meraki products are available for a risk-free trial today. We’re confident they’ll quickly demonstrate how our adoption of the latest WiFi standards positions Meraki to address the relentless demand for capacity and performance in our mobile world.

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