Our engineers are pretty busy and pretty humble, so a lot of what they do flies below the radar.
I’ve worked closely with rockstar engineers from Google, Apple, and the like, but the way our folks
operate blows my mind.
As those of you who use our product know, we have a “Make a Wish” widget at the bottom of every page in our app.
This lets users provide product feedback quickly and easily, which goes straight to our engineering and PM teams.
Below is a recent message received through Make a Wish, and the response from engineering. Take a close look at the timestamps.
On Mon, Feb 1, 2010 at 8:42 AM, firstname.lastname@example.org wrote:
wish: I wish this page would…not make selection changes without actually clicking on a radio button. Clicking on
white space next the text portion of a selection shouldn’t change options on a configuration page. It’s kind of scary,
and makes me review every option before saving changes.
From: Brian Tobin [mailto:email@example.com]
Sent: Monday, February 01, 2010 2:06 PM
To: Mitch Cc: firstname.lastname@example.org
Subject: Re: A wish to Meraki from Mitch
Hi Mitch. My name is Brian and I’m an engineer at Meraki. Thanks for your wish. Our UI team met and we agree with your suggestion. If you refresh the page you’ll notice that the options will only change if you click the radio button or
the text directly adjacent to the radio button. It is no longer the case that clicking on whitespace near the button
will select that option.
Thanks for your feedback and thanks for being a Meraki customer!
From: Mitch XXXX [Mitch.email@example.com]
Date: Mon, Feb 1, 2010 at 2:08 PM
Subject: RE: A wish to Meraki from Mitch
To: Brian Tobin [firstname.lastname@example.org]
Cc: “email@example.com” [firstname.lastname@example.org]
Thanks! You guys are more responsive than a sports car!
A lot of the improvements our engineers make to the product happen without press releases, parties, and fanfare, so I wanted to shed some light on the kind of improvements that happen every day. Exchanges like this also reveal how helpful our customers are. The product wouldn’t be what it is without their feedback.
Lastly, it would be impossible to move this quickly while maintaining the reliability that our enterprise customers
expect without the big investment that our engineers have made in robust automated testing systems. This takes a lot of time and dicipline. While this work goes unseen outside of Meraki, the constant stream of new features and improvements, year after year, would be impossible without it.