Support through the Cloud

Deploying the industry’s first cloud-based enterprise wireless LAN provides our customers with many unique and powerful benefits that can make IT administrators’ jobs easier.  One particularly powerful and useful tool is the ability for Meraki support staff to help remotely troubleshoot and resolve any technical issues that arise when deploying and integrating Meraki wireless networks with existing wired networks.  Leveraging the secure tunnel that is created between end devices and the Meraki Cloud Controller, Meraki can upon request assist you with basic diagnostics like checking if your firewall needs some tweaking for proper communication with your Meraki Cloud Controller.   In addition to the basics, Meraki can also conduct an in depth traffic analysis to determine what type of communication is flowing through your wired uplink as well as your wireless client connections.  This monitoring is captured in .pcap form for simple integration with popular network analysis tools such as Wireshark.  Since all of this testing can be conducted at the Meraki HQ, it allows Meraki’s Support Organization and its partners to act as natural extensions of your own networking team.  So if you’re struggling with a wireless issue and are still perplexed after searching the knowledge base, reach out to Meraki Support via Dashboard, our website or phone and save valuable time by leveraging these additional tools at your disposal.

-Posted by Dan Pittelkow