mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Engineering
Sales
Support

Department Spotlight

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

Hack the Full Stack

Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

“At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

—Meghan Gaudet, Front-End Hacker
Department Spotlight

Winners Wanted

The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

“Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

—Josh Tobin, Inside Sales Rep
Department Spotlight

How We Solve

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

“Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

—Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

AT&T Park
Music venues
Dogpatch Climbing Gym
Hotel Utah Saloon

SFMOMA
Philz Coffee
Caltrain Station
21st Amendment Brewery

Meraki HQ

Informal, cozy, and designed to foster collaboration, our unique office offers a variety of work spaces that support you to do your best.

Photos by Jasper Sanidad

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
Excellent medical, dental, and vision insurance.

Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

Director of Engineering, MX (Security & SD-WAN)
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Software

Director of Engineering, MX (Security & SD-WAN)

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the Director of MX Software, you will be responsible for a Security and SD-WAN portfolio that connects and protects millions of people around the world. Alongside our hardware engineering and product management teams, you’ll craft our products through new features, whole new product lines, and innovative updates and support for our customers. Meraki's cloud-managed model offers an unmatched opportunity to draw upon data from hundreds of thousands of networks to identify new threats and learn new ways to optimize traffic in real time. You will lead your team in leveraging this advantage to drive industry-leading innovation in both security and SD-WAN technology. A key focus will be your ability to support and grow a distributed team of embedded, networking, web, and QA experts. You will seek to align everyone to our most important objectives, offering a vision for the team and product that keeps them motivated and looking forward. You will have the opportunity to split your time between our San Francisco and San Jose offices. You will: <ul> <li>Work with the CTO, product management, and other senior engineering leaders to set the technical vision and short/long-term plans for the MX portfolio</li> <li>Partner with our recruiters to create strategies for building a diverse and inclusive team</li> <li>Mentor and coach managers and senior engineers through technical and non-technical challenges</li> <li>Develop career plans for your direct reports and help them do the same for theirs</li> <li>Encourage thoughtful and creative ways to recognize achievements on the team</li> <li>Lead performance, compensation, and promotion review processes</li> <li>Provide thoughtful counsel as a member of senior engineering leadership</li> <li>Assist with engineering-wide initiatives (off-sites, training, process evolution) several times per year</li> <li>Represent engineering at external events and speak to Meraki’s mission and vision</li> <li>Form close partnerships across Cisco to leverage their technology and talent</li> <li>Serve as the highest escalation point for customer-facing issues on the team</li> </ul> You are ideal for this role if you have: <ul> <li>10+ years of experience building networking and systems software</li> <li>Managed cross-functional teams of more than 10 engineers, and are passionate about growing as a manager and a leader</li> <li>Experience building teams, holding decisions on recruiting and organization design</li> <li>The empathy and emotional intelligence to lead a diverse and distributed group of engineers and managers at varying stages of their careers</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Full Stack Engineer
Chicago

2019-08-13T03:58:22-04:00

Engineering – Software

Full Stack Engineer

Chicago,

As a Cisco Meraki Full Stack Engineer on the Meraki Go team, you will collaborate with mobile and firmware and full stack engineers to design, plan, and build new features for our customers. With the help of product managers and UX designers, you will construct intuitive but powerful workflows to tackle the meaningful problems that IT professionals face every day. You will solve the networking challenges faced by small businesses. This is a mid-level to senior-level role, where you will develop unique software features whereby our customers can remotely manage their cloud-based networks all over the world via their mobile devices (iOS and/or Android). Our full stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! Example projects of a Full Stack Web Developer: <ul> <li>Collaborating with our UX team to design and implement an intuitive UI for a new WiFi security features via mobile devices.</li> <li>Implementing a UI showing device performance metrics that will help customers decide when it’s time to upgrade their devices.</li> <li>Fetching a list of routes a mobile device has learned through a network routing protocol and displaying them in a dynamic table.</li> <li>Crafting React components that can be reused by many other teams at Meraki.</li> <li>Building and restructuring backend architecture to scale to larger customers.</li> </ul> You are an ideal candidate if you: <ul> <li>Have a BS/MS in Computer Science or equivalent experience.</li> <li>Must have a minimum of 2 - 5 years of solid full stack software engineering/development experience.</li> <li>Must have at least 2 years of Ruby on Rails backend development experience.</li> <li>Have proven experience in building rich web UIs with React and/or React.js or similar mobile/web related frameworks.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Would thrive on a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement.</li> </ul> Bonus points for any of the following: <ul> <li>Experience with consumer-facing software design.</li> <li>A comprehensive knowledge of networking, which will help you understand the problems we work on and develop the best tools for cloud-based customers.</li> <li>Mobile app development experience using either React-Native or native iOS/Android.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Machine Learning Engineer, Wireless
San Francisco

2019-08-13T18:16:38-04:00

Engineering – Software

Machine Learning Engineer, Wireless

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. Meraki is seeking a machine learning engineer to build a next generation cloud-based analytics platform to troubleshoot wireless performance and connectivity issues in enterprise environments. Meraki's cloud-managed model offers a unique opportunity to draw upon data from hundreds of thousands of networks and millions of access points deployed across our wide ranging customer base. The goal is to leverage the rich telemetry data available from these devices and combine it with the power of Machine Learning and the cloud to build an analytics engine that can provide intuitive, yet detailed insights into the performance issues across our customer networks. Given the scale of Meraki’s deployment, this provides a unique engineering opportunity to build an impactful solution that can help enhance our customer experience at large. Responsibilities <ul> <li style="font-weight: 400;">Design and implement a real time and highly scalable wireless network diagnostics solution.</li> <li style="font-weight: 400;">Collaborate with full stack web developers to define and build features for an effective and intuitive wireless analytics platform. </li> <li style="font-weight: 400;">Build a predictive analytics engine by applying machine learning techniques to data from customer networks.</li> <li style="font-weight: 400;">Use large datasets to explore descriptive and inferential statistical properties of data.</li> <li style="font-weight: 400;">Ship production-quality software in a dynamic environment.</li> </ul> Requirements <ul> <li style="font-weight: 400;">3+ years of relevant experience.</li> <li style="font-weight: 400;">BS/MS or Ph.D. in Computer Science or a related field.</li> <li style="font-weight: 400;">Experience programming in Scala, Python, and/or Go.</li> <li style="font-weight: 400;">Experience working with algorithms and building models for supervised and unsupervised learning.</li> <li style="font-weight: 400;">Experience using data processing and ML libraries such as Pandas, Scikit-Learn, Tensorflow, Keras, etc.</li> <li style="font-weight: 400;">Experience working with distributed computing engines like Apache Spark, etc. and real time data streaming services like Amazon Kinesis.</li> <li style="font-weight: 400;">Experience implementing and monitoring big data pipelines.</li> </ul> Bonus qualifications <ul> <li style="font-weight: 400;">Experience with a wireless or a networking analytics system.</li> <li style="font-weight: 400;">Knowledge of 802.11 wireless protocols and behavior.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Embedded Engineer - Switching Platform
San Jose

2019-08-13T03:58:22-04:00

Engineering – Software

Senior Embedded Engineer - Switching Platform

San Jose,

Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. As a Senior Embedded Engineer, you will focus on the following: <ul> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product.</li> <li>Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products.</li> <li>Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Develop, port, and debug Linux device drivers.</li> <li>When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem.</li> <li>Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> You are an ideal candidate if you: <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel & systems development.</li> <li>Have solid experience with ethernet switching chipsets (i.e. Broadcom, Marvell, etc.).</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> Bonus points for: <ul> <li>Experience writing device drivers.</li> <li>Upstreaming Linux patches.</li> <li>Experience with multi-threaded or parallel programming.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Site Reliability Engineer (Observability)
London

2019-08-13T03:58:22-04:00

Engineering – Software

Senior Site Reliability Engineer (Observability)

London,

As a Site Reliability Engineer on the Meraki Observability Team, you will be responsible for building useful, scalable and secure monitoring systems that make sure we stay online. You’re passionate about data, care about the customer experience, and use automation to raise the bar. Meraki's Infrastructure Team is responsible for building and scaling the cloud that supports millions of Meraki devices. The Meraki cloud serves more than 2.5 billion HTTP requests per day across eight datacentres worldwide. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, security cameras, and phones. In this role you will join a small engineering team that is based out of our office in London, UK. You will be a part of the team that designs and builds the monitoring, log/event collection, and metric processing systems which support our private cloud. You will also provide your own perspective on our backend systems and constantly develop innovative ways to improve the way we manage the underlying infrastructure. <h2 id="E1-SiteReliabilityEngineer(Observability)-ExampleprojectsontheObservabilityteam:">Example projects on the Observability team:</h2> <ul> <li>Designing & implementing infrastructure for collecting metrics, crunching data and improving service monitoring to detect problems before they’re visible to our customers.</li> <li> Build ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases. </li> <li> Develop a self-service alerting system that allows developers to monitor the things they build - at any time, via a variety of notification methods, at a scale of hundreds of thousands of events a second. </li> <li> Develop comprehensive meta-monitoring tools that provide new insights into our complex event and metric pipelines. </li> <li> Improve libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems. </li> <li> Automate cluster scaling so monitoring resources can be requested and automatically deployed. </li> </ul> <h2 id="E1-SiteReliabilityEngineer(Observability)-Youareanidealcandidateifyou:">You are an ideal candidate if you:</h2> <ul> <li>Are interested in a mix of software development and systems administration.</li> <li>You are familiar with programming languages such as Ruby, Python, Scala or Bash.</li> <li>Passionate about automation and infrastructure management.</li> <li>Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian.</li> <li>Pursuing or recently completed a degree in Computer Science, Systems Administration or other STEM field, or equivalent practical experience.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Software Engineer, Network Access in Distributed Systems
London

2019-08-13T03:58:22-04:00

Engineering – Software

Senior Software Engineer, Network Access in Distributed Systems

London,

Job Title: Senior Software Engineer, Network Access in Distributed Systems Location: London About Cisco Meraki At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a>. Our devices are some of the most popular in the world: there are over 5.7 million devices online globally. This popularity comes with large scalability challenges: our backend handles more than 10 billion of requests to our devices 24/7/365. About the role We are looking for a Senior Software Engineer to help build features and solve scalability and reliability challenges that faces <a href="https://youtu.be/sBlU8Fo45r8?t=390">Meraki’s Dashboard</a>, the core web application and cloud infrastructure. You will be joining the Network Access Team which belongs to the Backend Group. The Backend Group is expanding to London where we have just started the team you’re joining. It’s an amazing opportunity to join a brand new team and shape its culture. For now, there are four teams in the group: <ul> <li style="font-weight: 400;">Data Engineering</li> <li style="font-weight: 400;">Device-to-Backend Connectivity</li> <li style="font-weight: 400;">Distributed Systems and Databases</li> <li style="font-weight: 400;">Network Access</li> </ul> The Network Access Team is responsible for scaling our distributed systems which enable advanced network authentication and policy enforcement on all Meraki devices. What you will do: <ul> <li style="font-weight: 400;">Architect, develop, scale, and maintain the backend services and infrastructure that power Meraki’s Dashboard. We believe in ownership over the entire software engineering cycle.</li> <li style="font-weight: 400;">Refactor monoliths into microservices and help us move towards containerisation. </li> <li style="font-weight: 400;">Collaborate with the three San Francisco-based backend teams as well as with other teams responsible for Meraki’s Dashboard including UI specialists, firmware engineers, SREs, engineering and product managers. You will see the true full stack nature of our products.</li> <li style="font-weight: 400;">Contribute to a kind, <a href="https://medium.com/cisco-meraki/thoughts-on-inclusion-and-diversity-90bce5a209cc">inclusive team</a> that’s enthusiastic about simplifying networking products for our customers by scaling distributed systems.</li> <li style="font-weight: 400;">You will have the opportunity to work on projects that span numerous domains — networking, databases, web app development, systems, and approximation algorithms — to help our backend scale to handle enormous amounts of data. </li> <li style="font-weight: 400;">You will make an immediate and significant difference to the hundreds of millions of users that rely on our access points, switches, security appliances, cameras every single day.</li> </ul> <h4>Here are some real examples of the work the Backend Group have done lately that might help you to get a better idea of what this job entails:</h4> <ul> <li style="font-weight: 400;">Adding features to <a href="https://meraki.cisco.com/lib/pdf/trust/lt-paper.pdf">LittleTable</a> (our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) to guarantee GDPR compliance & high performance across our geo-distributed customer base </li> <li style="font-weight: 400;">Providing always-up connectivity to millions of devices through mtunnel (our in-house VPN-like infrastructure) by building intelligent traffic routing & scaling capabilities</li> <li style="font-weight: 400;">Gathering real-time data from millions of Meraki devices, analyzing it, applying various algorithms to study the behavioral patterns & then storing the aggregated data in a way that can easily be displayed on the Meraki Dashboard</li> <li style="font-weight: 400;">Ensuring data consistency across various multi-region data centers that house the backbone of Meraki’s configuration data to enable a global customer base</li> </ul> <h4>About you</h4> <ul> <li style="font-weight: 400;">Experience in software development, particularly in backend, networking, distributed systems, databases, platform engineering or data processing.</li> <li style="font-weight: 400;">Strong familiarity in at least one of the following languages: Scala, Ruby, Java, Python, C/C++, Go. We predominantly use Scala for backend and are exploring Go at the moment, but we also have some C++ and Ruby. </li> <li style="font-weight: 400;">Basic familiarity with SQL.</li> <li style="font-weight: 400;">A focused, organized approach to development, testing, and quality.</li> <li style="font-weight: 400;">Excellent communication skills.</li> <li style="font-weight: 400;">Experience in analyzing, monitoring, and debugging distributed systems.</li> <li style="font-weight: 400;">Ability to travel (not frequent) to our HQ in San Francisco.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from <a href="https://medium.com/cisco-meraki/from-translation-to-tech-a-journey-ef37c12396a3">diverse backgrounds</a>. <h4>Bonus points for:</h4> <ul> <li style="font-weight: 400;">Personal projects or contributions to open-source projects</li> <li style="font-weight: 400;">Mentorship or leadership experience</li> <li style="font-weight: 400;">Passion for solving scalability challenges both on the organisational and technology levels</li> </ul> <h4>Life at Cisco Meraki</h4> We are passionate about building real products that <a href="https://youtu.be/CYxHEKPFbqY">our customers love</a>. We are confident you will love it here. As a Cisco Meraki employee you can expect: <ul> <li style="font-weight: 400;">A supportive and fun environment and a team that values your contributions. The Backend Group is called the Exploding Whales. Interested to learn why? Just message us.</li> <li style="font-weight: 400;">A lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups — Women of Meraki on <a href="https://twitter.com/womenofmeraki">Twitter</a> and <a href="https://www.instagram.com/womenofmeraki/">Instagram</a>.</li> <li style="font-weight: 400;">Trips to the HQ in San Francisco with <a href="https://www.instagram.com/p/Bcn4Xi6gWwa/">stunning views</a> of the Bay Bridge</li> <li style="font-weight: 400;">Actionable and candid feedback on a regular basis following <a href="https://www.radicalcandor.com/">Radical Candor</a>.</li> <li style="font-weight: 400;">Delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</li> <li style="font-weight: 400;">Paid time off to volunteer, and much more.</li> </ul> At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Wireless Firmware Engineer
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,

As a wireless feature engineer, you will be responsible for architecting and implementing features that improve the reliability, simplicity, and performance of our wireless products. You will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. Our projects are driven by technological innovation and developer creativity in addition to market demands, giving you the structure and freedom to pursue projects you are most passionate about. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. Example projects for a Wireless Features Engineer: <ul> <li>Designing an algorithm that collects data from access points in customer networks and uses that data to optimize their channel and power settings.</li> <li>Integrating drivers to allow dedicated crypto hardware offload for VPN authentication and encryption.</li> <li>Implementing 802.11r “fast roaming” to improve client roaming experience and minimize overhead.</li> <li>Enabling 802.1x authentication using Google authentication.</li> <li>Adapting our wireless mesh protocol to use packet aggregation to achieve higher throughput.</li> <li>Developing our BLE radio software to allow communicating over various protocols.</li> </ul> You are an ideal candidate if you: <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective communication skills and a strong ability to collaborate with others</li> <li>Are self-motivated and willing to learn new things and take on new challenges</li> </ul> Bonus points for: <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Program Manager (Network/Wireless)
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Software

Technical Program Manager (Network/Wireless)

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. Meraki is seeking an experienced Program Manager with a consistent track record of planning and executing complex projects under demanding timelines for the Wireless Software Development Team. In this role, you will be responsible for driving multiple aspects of project planning including feature/roadmap definition, scheduling and resource allocation of the software development efforts for our Cloud-based Wireless/Networking Devices. You will ensure clear communication of key deliverables across cross-functional teams including Hardware, Software, Product Management, and Support. You will: <ul> <li>Own overall software development schedule, identify execution risks and critical paths.</li> <li>Effectively communicate schedule, responsibilities, key developments and overall project status to cross-functional teams.</li> <li>Collaborate with engineering leads and other program managers to drive execution of committed plan.</li> <li>Facilitate meetings across cross-functional teams (Firmware, Dashboard, External vendors, Hardware etc.), draft meeting notes, and follow-up on action items to drive open issues to conclusion.</li> <li>Build good working relationships with key partners and drive execution through conflicts.</li> </ul> You are ideal for this role if you have: <ul> <li>Bachelors or higher degree in Electrical Engineering/Computer Science or related technical field.</li> <li>Must have a minimum of 4-8 years of product, project or program management experience leading complex SW releases.</li> <li>Strong understanding of software development processes. Excellent communication, interpersonal and presentation skills.</li> <li>Experience working with project planning tools (Excel, Gantt charts, Jira, Confluence, Google Docs).</li> <li>Well versed in Agile Project Management processes. Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</li> <li>Prior experience working on one or more areas such as embedded software, cloud networking, TCP/IP or Wi-Fi based products.</li> </ul> Bonus points for any of the following: <ul> <li>Previous Technical Program Management experience (Networking and/or Wireless).</li> <li>Previous Software Engineering experience (Networking and/or Wireless).</li> <li>PMP Certification is a plus.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Test Automation Technical Lead, Tools- Dashboard
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Software

Test Automation Technical Lead, Tools- Dashboard

San Francisco,

<h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-AboutMeraki">About Meraki</h2> Meraki is making IT easier, faster, and smarter with technology that simply works. Our full stack teams build and maintain features, frameworks, and tools to craft an excellent user experience in Meraki’s Dashboard. Dashboard drastically simplifies the process of deploying and configuring distributed networks, enabling customers to debug networking issues in real time from anywhere. Its rich data visualizations help users detect trends in network traffic and foot traffic alike. Meraki Engineers put the customer experience first, own projects from beginning to end, and are problem solvers. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-TheOpportunity:">The Opportunity:</h2> As a Senior Software Engineer - Test Automation And Tools - Dashboard, you will be the start of a newly forming testing team. At first your duties will be very hands on, with a bit of testing evangelism thrown in. As we realize our intention to make Meraki's dashboard as reliable as it is delightful, your team will grow. With this growth comes the potential to grow with it and lead the team. Our products are used in over a million networks and our customers rely on our products to serve tens of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for a test automation engineer who is as passionate about quality as we are. Your contributions will make direct impact to the success of our business. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-ADayInTheLifeOfATestAutomationEngineer:">A Day In The Life Of A Test Automation Engineer:</h2> On some days, you may be designing a testbed from the ground up that has the ability to change network topologies on the fly. On other days you may be teaching other teams about new ways to test their code. You will have the autonomy to craft and implement a solution as well as the knowledge and experience of team members to help you along the way. In addition to software testing, you may have a chance to work on our latest hardware appliances from an early phase of development. You will get to learn some of the cool technologies inside the box. Through testing you will gain firsthand knowledge about the performance and be able to guide the team in improving the quality before we release the product. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-PotentialProjectsInclude:">Potential Projects Include:</h2> <ul> <li>Build and deploy an integration test system </li> <li>Get code coverage tools working and a way to assign missing tests to teams</li> <li>Research and propose improvements to how we measure test coverage </li> <li>Build SLAs for test-pass rates that are dependent on the importance of various tests (e.g. system, critical, etc)</li> <li>Administer and scale the testing infrastructure (Teamcity)</li> <li>Build integration with code deployment</li> <li>Build additional monitoring around test runs</li> <li>Consult on building test plans</li> <li>Advocate for testing best practices across teams and disciplines</li> <li>Mentor and train other engineers on how to write quality tests and improve existing ones</li> </ul> <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-YouMaBeAGreatFitIfYou:">You May Be A Great Fit If You:</h2> <ul> <li>Have 5+ years of strong scripting experience using dynamic languages like Ruby and Python </li> <li>7+ years of experience in Test Development and/or Test Automation roles</li> <li>Proven to be a great technical communicator</li> <li>Are opinionated on testing frameworks and can back them up with words and code</li> <li>You use data and metrics to inform decisions</li> <li>Enjoy on-boarding new team members, mentoring, and teaching others</li> <li>Have in-depth of knowledge and experience with automation platforms like Jenkins</li> <li>Are able to weigh technical trade-offs against business goals</li> <li>You know your way around a Unix command line</li> <li>Hold deep technical curiosity</li> <li>You are an enthusiastic advocate for testing best practices</li> </ul> <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-BonusPointsIfYouHaveExperienceWith:">Bonus Points If You Have Experience With:</h2> <ul> <li>TeamCity and/or Jenkins</li> <li>Docker and/or other container technologies</li> <li>Rails</li> <li>Postgres or other RDBMS</li> <li>testing React</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Engineering – Hardware

Hardware/RF Quality Engineer
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Hardware

Hardware/RF Quality Engineer

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a Hardware/RF Quality Engineer who will work with our JDM partners and Hardware team to prevent quality issues around our products. Your work will involve: <ul> <li>Reviewing and helping define quality test standards to minimize design quality issues.</li> <li>Reviewing EVT and DVT reports from JDM partners.</li> <li>Defining manufacturing quality metrics, monitor production quality, and work with JDM partners to drive continuous improvement.</li> <li>Follow-up on RMA trends and drive corrective action back through manufacturing as necessary.</li> <li>Do sustain support for products through to the end of life. Report on Quality to other departments within Meraki.</li> </ul> You will: <ul> <li>Audit/Evaluate JDM quality systems to ensure they are producing a quality product.</li> <li>Work with the Meraki Hardware team through EVT, DVT and pilot production to help ensure a good quality product.</li> <li>Support the product from initial mass production through its end of life.</li> <li>Work with Manufacturing Process/Test team on the data that will be collected from the test.</li> <li>Work with JDM on continuous improvement on yields and process/test stability.</li> <li>Work with the JDM partners on qualifying new component sources.</li> <li>Monitor the JDM process quality trend for changes and drive corrective actions.</li> </ul> You have: <ul> <li>BSEE or equivalent in experience</li> <li>Combined 5 years’ experience EVT/DVT and manufacturing engineer or manufacturing quality</li> <li>1+ years doing EVT and DVT</li> <li>1 to 3 years’ experience with RF products in production</li> <li>Experience with Asia CM or JDM manufacturing</li> </ul> Bonus Points: <ul> <li>Experience with PLM systems change order processes</li> <li>Experience with component engineering</li> <li>Experience with wireless hardware</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Hardware Sustaining Engineer, Camera
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Hardware

Hardware Sustaining Engineer, Camera

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a Hardware Sustaining Engineer who will work with our JDM partners and Hardware team to prevent quality issues around our Smart Camera products. Your work will involve: <ul> <li style="font-weight: 400;">Reviewing and helping define quality test standards to minimize design quality issues.</li> <li style="font-weight: 400;">Reviewing EVT and DVT reports from JDM partners. </li> <li style="font-weight: 400;">Defining manufacturing quality metrics, monitor production quality, and work with JDM partners to drive continuous improvement. </li> <li style="font-weight: 400;">Follow-up on RMA trends and drive corrective action back through manufacturing as necessary. </li> <li style="font-weight: 400;">Do sustain support for products through to the end of life. Report on Quality to other departments within Meraki.</li> </ul> You will: <ul> <li style="font-weight: 400;">Audit/Evaluate JDM quality systems to ensure they are producing a quality product.</li> <li style="font-weight: 400;">Work with the Meraki Hardware team through EVT, DVT and pilot production to help ensure a good quality product.</li> <li style="font-weight: 400;">Support the product from initial mass production through its end of life.</li> <li style="font-weight: 400;">Work with Manufacturing Process/Test team on the data that will be collected from the test.</li> <li style="font-weight: 400;">Work with JDM on continuous improvement on yields and process/test stability.</li> <li style="font-weight: 400;">Work with the JDM partners on qualifying new component sources.</li> <li style="font-weight: 400;">Monitor the JDM process quality trend for changes and drive corrective actions.</li> </ul> You have: <ul> <li style="font-weight: 400;">BSEE or equivalent in experience</li> <li style="font-weight: 400;">Combined 5 years’ experience EVT/DVT and manufacturing engineer or manufacturing quality</li> <li style="font-weight: 400;">1+ years doing EVT and DVT</li> <li style="font-weight: 400;">1 to 3 years’ experience with camera products in production</li> <li style="font-weight: 400;">Experience with Asia CM or JDM manufacturing</li> </ul> Bonus Points: <ul> <li style="font-weight: 400;">Experience with PLM systems change order processes</li> <li style="font-weight: 400;">Experience with component engineering</li> <li style="font-weight: 400;">Experience with wireless hardware</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, Product Analytics
San Francisco

2019-08-13T03:58:22-04:00

Engineering – Hardware

Manager, Product Analytics

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Hardware Analytics team is responsible for driving data collection, visualization, and decision-making across the hardware development, manufacturing, quality, supply chain, and logistics teams. This role requires an end-to-end understanding of data analytics and the capacity and curiosity to work alongside these product-focused teams. One must understand their underlying needs, translate that into set of data-driven processes, and assist the organization in implementing and measuring change based on the insights garnered. You will: <ul> <li style="font-weight: 400;">Work alongside, manage, and provide vision for a growing team of data professionals </li> <li style="font-weight: 400;">Build out data infrastructure and automate processes, perform data analysis and produce visualizations, in order to drive change within the organization. </li> <li style="font-weight: 400;">Work closely with leadership to understand and address departmental priorities</li> <li style="font-weight: 400;">Determine requirements, plan projects, establish priorities, and monitor progress</li> <li style="font-weight: 400;">Develop strong cross-functional relationships across Meraki and our international manufacturing ecosystem</li> <li style="font-weight: 400;">Create an environment that is conducive to happy and productive work </li> <li style="font-weight: 400;">Support your team members in their technical, career, and personal goals</li> <li style="font-weight: 400;">Oversee team growth planning, hiring, and new employee on-boarding</li> <li style="font-weight: 400;">Generate and assist in the presentation of quarterly reports to Meraki and Cisco executives, relating to hardware and product development.</li> </ul> You have: <ul> <li style="font-weight: 400;">5-8 years of industry experience in a data-centric role</li> <li style="font-weight: 400;">2+ years of experience in a leadership role</li> <li style="font-weight: 400;">Proficiency to expert-level in SQL, R, RShiny, and Python </li> <li style="font-weight: 400;">Experience architecting and evaluating data solutions</li> <li style="font-weight: 400;">Experience with data visualization and BI tools such as Tableau or Microstrategy </li> <li style="font-weight: 400;">Top-notch ability to extract and communicate insights from real-world data sets</li> <li style="font-weight: 400;">Experience in the technology or consulting industry providing actionable insights to internal customers</li> <li style="font-weight: 400;">A strong business acumen and a bias to action</li> </ul> You are: <ul> <li style="font-weight: 400;">Passionate about bringing data and insights to a rapidly growing organization, and able to communicate that passion fluently and logically</li> <li style="font-weight: 400;">Interested in both technical and project management work</li> <li style="font-weight: 400;">Able to grasp complex analytic principles and techniques within a hardware-centric organization</li> <li style="font-weight: 400;">Collaborative, and capable of fostering an atmosphere of openness and trust</li> <li style="font-weight: 400;">Generally helpful and willing to lean into product/process programs as needed </li> </ul> Education: <ul> <li style="font-weight: 400;">BA, BS in a relevant field, or equivalent experience</li> </ul> Bonus Points for: <ul> <li style="font-weight: 400;">Experience in the logistics and/or manufacturing (ODM/JDM) space, and statistical process control</li> <li style="font-weight: 400;">Experience with machine learning and statistical analysis</li> <li style="font-weight: 400;">Familiarity with JIRA, Confluence, Salesforce, GP and Oracle ERP systems</li> <li style="font-weight: 400;">Cultural competence working with Asian partners</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Channel Sales

Channel Account Manager
Singapore

2019-08-13T03:58:22-04:00

Channel Sales

Channel Account Manager

Singapore,

<div class="MSWordContent"> Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across ASEAN market and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilize your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organization to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organization</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 4 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape in ASEAN</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 50%</li> <li>Experience leading the complete life-cycle of a project</li> <li> </li></ul> You are: <ul> <li>you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>you identify areas where we can improve as a team, and raise and address them directly.</li> <li>you take ownership of yourself and your circumstances</li> <li>you share early and often to engage those around you</li> </ul> </div> <div class="MSWordContent"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div>

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Strategic Sales Manager
Dallas

2019-08-13T03:58:22-04:00

Channel Sales

Strategic Sales Manager

Dallas,

Want to work for a fast-paced and rapidly growing organization at the forefront of the Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and is quickly becoming known as the most successful acquisition in the company’s history. We’re crushing our sales targets, outpacing our competitors and continuing to win new logos across all segments of the market. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers. You’ll be an early contributor playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and ambitious mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality <h2>Responsibilities</h2> <ul> <li>Seek and acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Negotiate business relationships and contracts</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Partner with Cisco and Meraki account teams to penetrate new SP’s and close deals with end users</li> </ul> <h2>Qualifications</h2> <ul> <li>5+ years of large scale strategic selling experience</li> <li>Background selling to or through service providers and/or selling managed services preferred</li> <li>Validated ability to quickly build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> <li>Ability to travel up to 50%</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategic Sales Manager
Denver

2019-08-13T03:58:22-04:00

Channel Sales

Strategic Sales Manager

Denver,

Want to work for a fast-paced and rapidly growing organization at the forefront of the Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and is quickly becoming known as the most successful acquisition in the company’s history. We’re crushing our sales targets, outpacing our competitors and continuing to win new logos across all segments of the market. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers. You’ll be an early contributor playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and ambitious mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality <h2>Responsibilities</h2> <ul> <li>Seek and acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Negotiate business relationships and contracts</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Partner with Cisco and Meraki account teams to penetrate new SP’s and close deals with end users</li> </ul> <h2>Qualifications</h2> <ul> <li>5+ years of large scale strategic selling experience</li> <li>Background selling to or through service providers and/or selling managed services preferred</li> <li>Validated ability to quickly build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> <li>Ability to travel up to 50%</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategic Sales Manager - Japan
Tokyo

2019-08-13T03:58:22-04:00

Channel Sales

Strategic Sales Manager - Japan

Tokyo,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers across the Japan region. You’ll be playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and entrepreneurial mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality What you will do: <ul> <li>Acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Close sell-to opportunities (ex: Public Wi-Fi, internal use) generating new revenue for Meraki</li> <li>Partner with Cisco and Meraki account teams to close deals with end-users</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Negotiate business relationships and contracts</li> </ul> Who you are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> </ul> Minimum Qualifications: <ul> <li>5+ years of large scale strategic sales experience</li> <li>Background selling to or through service providers and/or selling managed services</li> <li>Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Training and Evangelism

Senior Technical Evangelist
Chicago

2019-08-13T03:58:22-04:00

Training and Evangelism

Senior Technical Evangelist

Chicago,

Cisco Meraki is seeking a hardworking and experienced network engineer and trainer to help build and develop our technical training programs worldwide. In this position, you will be responsible for providing technical expertise in training program strategy and development. You will serve as a subject matter expert for pre/post-sales engineers and the Meraki Technical Evangelist team. You will assess training needs, design technical training materials, facilitate training sessions, and help shape the direction of Meraki's technical trainings. The Senior Technical Evangelist at Meraki is more than just a trainer on technical content. You will inspire people to think differently about how they approach, sell, and manage the technology. You will be part of a highly visible and rapidly growing team at the forefront of cloud networking. An ideal candidate will have deep networking and systems knowledge and experience, excellent communication skills, creativity, and a real passion for teaching others about technology. <h2>What you will do:</h2> <ul> <li>Develop content strategy aligned with short-term and long-term training goals</li> <li>Design, develop, and distribute training tools and resources such as standard operating procedures, reference guides, presentations, and other end-user documentation</li> <li>Plan and direct classroom training, electronic learning, multimedia programs, and other instructional technologies, simulators, conferences and workshops</li> <li>Collaborate with other Training & Evangelism, engineering, product, and leadership resources to build highly scalable and compelling training documentation and labs</li> <li>Ensure the quality and consistency of course content throughout a course life cycle</li> </ul> <h2>Qualifications</h2> <ul> <li>Comprehensive technical knowledge in the areas of network and system engineering, Windows domain management, and virtualization environments</li> <li>Project and program management skills- ability to plan, identify, coordinate, and track critical activities, milestones and deliverables with strong organizational skills and attention to detail</li> <li>Demonstrated skills in training needs analysis, program and curriculum development, instructional design, training delivery, and training evaluation methods</li> <li>Assured and articulate public speaking skills in front of large and diverse technical audiences</li> </ul> <h2>Other Qualifications</h2> <ul> <li>5+ years in a technical role (sales engineer, network/systems engineer, technical marketing, technical training, etc.)</li> <li>Knowledge and/or hands-on experience with Meraki hardware and services</li> <li>Previous experience in a training, pre-sales, and/or learning & development role</li> <li>Excitement about traveling 20%+ to facilitate trainings</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Training Team Manager
San Francisco

2019-08-13T03:58:22-04:00

Training and Evangelism

Technical Training Team Manager

San Francisco,

Cisco Meraki is seeking a creative and experienced network engineering manager to lead a team of Technical Evangelists in the Americas region. The Training & Evangelism team is responsible for driving market adoption of Meraki among Cisco, partner, and customer audiences. We do this by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants. In this position, you will oversee the delivery of Cisco Meraki technical training programs, lead the development of processes and content, identify and implement new training initiatives in the region, and manage and develop a team of Technical Evangelists. You will also work with top partners and users to build their Meraki capabilities and help drive market adoption. The ideal candidate is an experienced and passionate IT professional with a strong technical background and demonstrated leadership. You should possess strong interpersonal skills, the ability to effectively manage complex projects, and excitement about leading a dynamic and growing team at the forefront of cloud networking. <h2>Responsibilities:</h2> <ul> <li>Manage and mentor a team of Technical Evangelists, ensuring projects and outcomes align with Training and Evangelism team goals</li> <li>Lead the development of new training materials and serve as a technical escalation point for the team</li> <li>Identify, plan, and execute new training initiatives with your team to advance regional priorities</li> <li>Conduct interviews, hire, and train future Technical Evangelists</li> <li>Lead technical trainings and deliver updates to Cisco Meraki partner engineers, Cisco employees, and customers</li> </ul> <h2>Required Qualifications:</h2> <ul> <li>1-5 years in a lead or management role</li> <li>Comprehensive technical knowledge in network engineering - routing, switching, wireless and security</li> <li>Demonstrated project management skills</li> <li>Excellent written and verbal communication skills</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Finance

Accounting Operations Analyst
San Francisco

2019-08-13T03:58:22-04:00

Finance

Accounting Operations Analyst

San Francisco,

Cisco Meraki is searching for an Accounting Operations Analyst to join our Finance team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? What You Will Do: You are a dynamic, motivated and enthusiastic individual who thrives in a rapidly changing environment. You will contribute to a broad spectrum of operational accounting areas in order to maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization. Additional Key Responsibilities: <ul> <li>Perform various accounting functions relating to working capital management, with primary focus on Procure to Pay and Invoice to Cash activities.</li> <li>Maintain and generate accurate accounting records and support for entries to ledgers.</li> <li>Support key run-the-business operational activities for financial planning, accounting, reporting, and consolidation of Meraki into Cisco.</li> <li>Compile and review document selections for Audit/SOX compliance.</li> <li>Work cross functionally with business leaders, finance, accounting, tax, and audit to answer financial questions/concerns.</li> <li>Assist with Accounting/Finance related projects and ad hoc analysis</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Business Related field (Finance or Accounting preferred)</li> <li>At least 2 to 3 years of related experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Proficiency in Excel and PowerPoint</li> <li>Capable of working cross functionally with teams and commit to deadlines, fostering a positive work environment</li> <li>Ability to actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Strong team player, capable of dealing with complex issues</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Experience with Microsoft Great Plains or Oracle ERP systems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Accounting Operations Analyst (Contractor)
San Francisco

2019-08-15T12:55:43-04:00

Finance

Accounting Operations Analyst (Contractor)

San Francisco,

Cisco Meraki is searching for an Accounting Operations Analyst to join our Finance team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? What You Will Do: You are a dynamic, motivated and enthusiastic individual who thrives in a rapidly changing environment. You will contribute to a broad spectrum of operational accounting areas in order to maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization. Additional Key Responsibilities: <ul> <li>Perform various accounting functions relating to working capital management, with primary focus on Procure to Pay and Invoice to Cash activities.</li> <li>Maintain and generate accurate accounting records and support for entries to ledgers.</li> <li>Support key run-the-business operational activities for financial planning, accounting, reporting, and consolidation of Meraki into Cisco.</li> <li>Compile and review document selections for Audit/SOX compliance.</li> <li>Work cross functionally with business leaders, finance, accounting, tax, and audit to answer financial questions/concerns.</li> <li>Assist with Accounting/Finance related projects and ad hoc analysis</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Business Related field (Finance or Accounting preferred)</li> <li>At least 2 to 3 years of related experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Proficiency in Excel and PowerPoint</li> <li>Capable of working cross functionally with teams and commit to deadlines, fostering a positive work environment</li> <li>Ability to actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Strong team player, capable of dealing with complex issues</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Experience with Microsoft Great Plains or Oracle ERP systems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Marketing

Digital Marketing Team Manager - Americas
Chicago

2019-08-13T03:58:22-04:00

Marketing

Digital Marketing Team Manager - Americas

Chicago,

We’re seeking a Digital Marketing Team Manager to lead strategic campaign development for North and Latin America. In this role, you will take a keen interest in understanding customers, have a real passion for simplifying multi-regional marketing programs and will have a consistent track record of effectively partnering across teams inside and outside of Marketing. You’ll be an essential part of our growing team, with exposure to both Global Digital Marketing leadership and the broader Marketing team. We don’t expect you to do it alone, you’ll also lead a team of Digital Marketers and will know how to get the best out of this capable group with transparent campaign plans and a collaborative work style. Our team is responsible for lead generation, customer facing content and building impactful partnerships. Your day-to-day activities could include working with our strategy team to identify growth opportunities with our existing customers inside North and South America. You could be on the road meeting a customer with a few of your Marketing coworkers, helping to capture a video and write a compelling case study. During annual and quarterly planning sessions you would likely find yourself brainstorming new campaigns to drive future business. Based on your background we could also lean on some of your platform expertise to help improve our Marketo ABM process with the Marketing Operations team or investigate if it’s smart to support some of our Brand team’s social media posts with paid investment. This role will provide a chance to create and influence all the key levers of any marketing campaign. You are data driven, but also know when to trust your instincts. You have experience partnering with teams that run paid advertisements or, ideally, running them yourself. You’re comfortable requesting and leading budgets. You have some experience crafting, guiding or producing customer facing content and are excited when you have the ability to scale to new audiences. You strive to provide stability for your team and adapt well to inevitable changes. Finally you are a good teammate, mentor and developing leader who takes more pleasure in promoting the accomplishments of your coworkers than your own. While this position is based in Chicago. The Global Digital Marketing organization also has teams in San Francisco, London, Tokyo, Sydney & Shanghai. Coordination across these regions means some light business travel. Thankfully the locations, and teams that reside there, are pretty amazing. <h2>Ideal experience</h2> <ul> <li>6+ years of experience leading digital marketing campaigns from strategy to retrospective reporting</li> <li>2+ years of management experience</li> <li>Experience with Marketo, Eloqua, Pardot or similar marketing automation tools</li> <li>Experience building reports in and working with SalesForce</li> <li>Experience with analytics platforms like Google Analytics or Adobe Suite</li> <li>A strong perspective on how SEM and SEO work together and how to get value from each part of the search equation</li> <li>Experience with database and reporting tools like SQL</li> <li>Experience with Google, Facebook, LinkedIn or other Digital Marketing platforms</li> <li>English fluency is required, Spanish language is a big plus</li> <li>Bachelor's degree</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, EMEA Channel Marketing
London

2019-08-13T03:58:22-04:00

Marketing

Manager, EMEA Channel Marketing

London,

Join a high-impact marketing team that fuels Meraki’s growth in the EMEA region! We are looking for a creative and collaborative manager to lead our EMEA partner marketing team. Currently a team of 6, this role is based in the Meraki London office, and you’ll get a chance to work with a group of talented marketers who are setting a new standard in partner marketing by building campaigns that our partners love. In this role, you'll work closely with global channel leadership to define regional priorities in order to exceed contribution goals with our channel partners. You will enable your team to deliver on programs that support the global partner marketing strategy and drive revenue with a focus on key EMEA countries. You will be an innovative leader who can take this already high performing team to the next level! <h2>Responsibilities</h2> <ul> <li>Provide vision and direction for your team, define goals, design partner programs, and track and analyse metrics/result</li> <li>Translate global channel strategy into team priorities in the region</li> <li>Actively support team on project development (in-person events, sales enablement collateral, merchandise, promotions, advertising, webinars, incentive campaigns, training videos, social media, etc)</li> <li>Hire and train team members; provide professional development of all team members</li> <li>Balance the needs of emerging markets with supporting the continued growth of established markets</li> <li>Actively expand team’s impact and visibility within Meraki and Cisco in EMEA</li> <li>Collaborate across the Meraki business leadership, marketing, strategy, product, and sales teams</li> </ul> <h2>Requirements</h2> <ul> <li>4+ years of experience managing a team</li> <li>8+ years of work experience, with a minimum of 4 years of marketing expertise (partner marketing preferred)</li> <li>Fluency in speaking and writing in one or more European language preferred, in addition to English</li> <li>Proven track record of driving results and ability to execute</li> <li>Thrives in a dynamic environment</li> <li>Creativity; pushes “beyond” to build something fresh and enables team to do the same</li> <li>Ability to prioritize across multiple priorities</li> <li>Can communicate effectively across all levels, from individual contributors to executive staff</li> <li>Not afraid to get hands dirty; great attitude and willingness to help out wherever necessary</li> <li>Equally passionate about getting things done and team building</li> </ul> <h2>Who you are:</h2> <ul> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures. You care personally about each member of our team and empathize with their needs and concerns.</li> <li>Career Champion. You invest in your team’s growth and development. You connect personally and commit to making work meaningful and fun.</li> <li>Disagree, Decide, and Commit. You make it okay for people to own and discuss divergent points of view. You listen to & understand different opinions and allow them to influence the direction.</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships. You hold people accountable and focus on work that drives our long term goals.</li> <li>You commit to earning our team’s trust everyday through your actions and transparency. People follow your guidance and want to jump into taking risks with you.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Marketing Data Analyst
London

2019-08-13T03:58:22-04:00

Marketing

Senior Marketing Data Analyst

London,

Cisco Meraki is looking for a data analyst who is passionate about marketing, has solid experience working with data tools, and is eager to scale a fast-growing team by building out capabilities in data, reporting, and analytics. Do you love analyzing data to produce actionable insights and recommendation? Are you a tenacious problem solver who enjoys building things from scratch? If so, we want to meet you. As the first Data Analyst in our global marketing department, you will tell stories with data and enable your teammates to become data-driven marketers. This role is part of our Marketing Operations team, and you will have the unique opportunity to build analytical infrastructure and shape the overall data and analytics strategy for a rapidly growing organization. The position is based in our London office, and will support global teams. Business travel to North America and Asia will be required. You will: <ul> <li style="font-weight: 400;">Analyze marketing, business, and product data; produce strategic recommendations and benchmarks for key marketing metrics</li> <li style="font-weight: 400;">Collaborate with regional, portfolio, and functional marketers to surface insights to inform marketing strategy and campaign optimization</li> <li style="font-weight: 400;">Design and build scalable reports and dashboards to monitor critical metrics, highlight areas of improvement, and influence marketing strategy</li> <li style="font-weight: 400;">Analyze multiple data sources and databases to diagnose, troubleshoot, and improve data quality issues</li> <li style="font-weight: 400;">Work closely with Marketing Automation Manager to ensure platform integration and data quality</li> <li style="font-weight: 400;">Lead the rollout of new analytical reports including how-to guides and enablement materials</li> <li style="font-weight: 400;">Work cross-functionally to identify and address analytics tracking, tooling, attribution modeling, and infrastructure challenges</li> <li style="font-weight: 400;">Develop predictive models that guide marketing forecasting and investments</li> <li style="font-weight: 400;">Provide guidance and leadership for the marketing community of analysts (including training, Q&A, communication, etc.)</li> <li style="font-weight: 400;">Work with Sales, Business Strategy, and other teams across Meraki to access, understand, and use marketing data within our data warehouse</li> <li style="font-weight: 400;">Conduct deep-dive analyses to contribute to the marketing priorities and influence decision-making</li> </ul> You have: <ul> <li style="font-weight: 400;">A bachelor’s degree or equivalent</li> <li style="font-weight: 400;">At least 5 years of experience in a business intelligence or analytical function, with at least 2 years in marketing analytics, preferably in the networking space</li> <li style="font-weight: 400;">Strong quantitative and qualitative analytical skills</li> <li style="font-weight: 400;">Data visualization and web analytics experience</li> <li style="font-weight: 400;">Strong proficiency in SQL, scripting and analysis languages (Python, R), and Excel</li> <li style="font-weight: 400;">Proven track record of solving complex problems and developing actionable insights from data</li> <li style="font-weight: 400;">Ability to balance multiple projects in a fast-paced environment</li> <li style="font-weight: 400;">Leadership skills and the ability to engage and influence others</li> <li style="font-weight: 400;">Demonstrable experience and familiarity with data warehouse and BI platforms; including metric creation, report/dashboard/visualization development & scheduling, and administration</li> <li style="font-weight: 400;">Deep knowledge of statistics and probability</li> </ul> Bonus points if you have: <ul> <li style="font-weight: 400;">Produced a creative, original project from data</li> <li style="font-weight: 400;">Worked in a global environment with remote teams</li> <li style="font-weight: 400;">Familiarity with Marketo and Salesforce</li> <li style="font-weight: 400;">Experience with data warehousing</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Technical Marketing Manager - Network Security
San Francisco

2019-08-13T03:58:22-04:00

Marketing

Technical Marketing Manager - Network Security

San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and 4.5 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, UTM, and smart cameras, all managed through Meraki’s web-based dashboard interface. You could not ask for a better stack of products, with a better differentiation from competitors, than this. Meraki is looking for an outstanding Technical Marketing Marketing specializing in the area of Network Security to support a rapidly growing SD-WAN business. Do you love to explain complex technologies in a simple manner? Are you excited by understanding customer issues, determining a solution and conducting a demo to highlight technical differentiation? Are you a great teammate who wants to partner with Product Marketing to drive a winning market strategy? If yes then we want to meet you. As a part of the Product Marketing team you will help co-create a marketing strategy, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help shape a fast-growing team. This role is based in the SFO/SJ office and will support global teams, as such, up to 20% travel is required. <h3>Responsibilities:</h3> <ul> <li style="font-weight: 400;">Become an expert in all things related to network security at Meraki through hands on experience setting up products in a lab environment</li> <li style="font-weight: 400;">Understand, and share perspective, on the competitive landscape</li> <li style="font-weight: 400;">Distill and communicate complex information for Sales, Marketing and customers</li> <li style="font-weight: 400;">Work with PMM to craft messaging for the Meraki MX</li> <li style="font-weight: 400;">Deliver technical product feedback to stakeholders</li> <li style="font-weight: 400;">Be a trusted technical advisor and work with the wider marketing team to contribute to and validate content for campaigns</li> <li style="font-weight: 400;">Evangelize the Cisco Meraki vision at industry events</li> <li style="font-weight: 400;">Build in-depth technical collateral and tools for some of the largest enterprise security customer organizations in the world</li> <li style="font-weight: 400;">Write content suitable for Technical Decision Makers, such as white-papers, to provide customers with confidence to select and adopt the product</li> </ul> <h3>You Have:</h3> <ul> <li style="font-weight: 400;">4+ years of hands on technical experience in the network security space gained through</li> <ul> <li style="font-weight: 400;">Technical marketing</li> <li style="font-weight: 400;">Product management</li> <li style="font-weight: 400;">Sales engineering</li> <li style="font-weight: 400;">Engineering</li> </ul> <li style="font-weight: 400;">Understand the in-depth network security considerations for large enterprises</li> <li style="font-weight: 400;">Exceptional ability to explain highly technical concepts to all types of audiences</li> <li style="font-weight: 400;">Good command over written English</li> <li style="font-weight: 400;">Minimum qualifications - Bachelor's Degree</li> </ul> <h3>Bonus Points if you have:</h3> <ul> <li style="font-weight: 400;">Experience with Technical Marketing</li> <li style="font-weight: 400;">Masters Degree or MBA preferred</li> <li style="font-weight: 400;">Worked in the security industry in a related area</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

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Technical Marketing Manager - Wireless
San Francisco

2019-08-13T03:58:22-04:00

Marketing

Technical Marketing Manager - Wireless

San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and 4.5 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, UTM, and smart cameras, all managed through Meraki's web-based dashboard interface. You could not ask for a better stack of products, with a better differentiation from competitors, than this. Meraki is looking for an outstanding Technical Marketing Manager specializing in the area of Wireless to support a rapidly growing WLAN business. Do you love to explain complex technologies in a simple manner? Are you enchanted by the alphabet soup of Wi-Fi standards? Do you believe there is a wireless answer to everything? Are you excited by understanding customer issues, determining a solution and conducting a demo to highlight technical differentiation? Are you a great teammate who wants to partner with Product Marketing to drive a winning market strategy? If yes then we want to meet you. As a part of the Product Marketing team you will help co-create a marketing strategy, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help shape a fast-growing team. This role is based in the SFO/SJ office and will support global teams, as such, up to 20% travel is required. <h3>Responsibilities:</h3> <ul> <li style="font-weight: 400;">Become an expert in all things related to wireless at Meraki through hands on experience setting up products in a lab environment</li> <li style="font-weight: 400;">Analyze and lead perspective, on the competitive landscape</li> <li style="font-weight: 400;">Distill and communicate complex information for Sales, Marketing and customers</li> <li style="font-weight: 400;">Work with PMM to craft messaging for the Meraki Wireless</li> <li style="font-weight: 400;">Deliver technical product feedback to stakeholders</li> <li style="font-weight: 400;">Be a trusted technical advisor and work with the wider marketing team to contribute to and validate content for campaigns</li> <li style="font-weight: 400;">Evangelize the Cisco Meraki vision at industry events</li> <li style="font-weight: 400;">Build in-depth technical collateral and tools for some of the largest enterprise security customer organizations in the world</li> <li style="font-weight: 400;">Create content suitable for Technical Decision Makers, such as white-papers, to provide customers with confidence to select and adopt the product</li> </ul> <h3>You have: </h3> <ul> <li style="font-weight: 400;"> 4+ years of hands on technical experience in the networking space gained through</li> <ul> <li style="font-weight: 400;">Technical marketing</li> <li style="font-weight: 400;">Product management</li> <li style="font-weight: 400;">Sales engineering</li> <li style="font-weight: 400;">Engineering</li> </ul> <li style="font-weight: 400;">Understand the in-depth network considerations for large enterprises</li> <li style="font-weight: 400;">Exceptional ability to explain highly technical concepts to all types of audiences</li> <li style="font-weight: 400;">Good command over written English</li> <li style="font-weight: 400;">Minimum qualifications - Bachelor's Degree</li> </ul> <h3>Bonus Points if you have:</h3> <ul> <li style="font-weight: 400;">Experience with Technical Marketing</li> <li style="font-weight: 400;">Masters Degree or MBA preferred</li> <li style="font-weight: 400;">Worked in the wireless industry in a related area</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

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UX Designer (Web) - 3 Month Contract
San Francisco

2019-08-14T17:45:19-04:00

Marketing

UX Designer (Web) - 3 Month Contract

San Francisco,

 <h2>Overview</h2> Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Cisco Meraki is looking for a Web Designer to join our Creative Studio Team on a 3 month contract. We are a dynamic, agile group of designers responsible for visually representing the company and continually developing the brand. Our corporate websites are key channels in how we drive engagement, market our products, educate and delight our customers and partners, and ultimately tell our story. You have a passion for creating rich and dynamic web experiences, and you are looking to contract with a passionate group to help revamp and deepen our web presence. You value collaboration and also share the values of Everybody In, Simplify Everything, Care Deeply, and Be Brave. <h2>What will you be working on?</h2> The Marketing team is responsible for a number of websites and platforms. You will be dedicated to helping the team audit existing assets, test new ideas, build out wireframes, and craft pixel-perfect mock-ups, as well as document a design system and style guide, all the while contributing to web strategy conversations. We seek to design a best-in-class responsive web experience for all Meraki customers and partners, as well to establish a web platform to execute on marketing goals like generating new leads and educating a global audience about new and updated products. <h1>Requirements</h1> <ul> <li style="font-weight: 400;">Resume and cover letter in which you list your three favorite websites</li> <li style="font-weight: 400;">Provide a portfolio website and/or links to your previous work</li> <li style="font-weight: 400;">Able to work in San Francisco</li> </ul> <h1>Responsibilities</h1> <ul> <li style="font-weight: 400;">Build wireframes based on existing requirements and input from collaborators</li> <li style="font-weight: 400;">Prepare production-ready mock-ups of different page types / templates</li> <li style="font-weight: 400;">Help establish and maintain a scalable design system</li> <li style="font-weight: 400;">Collaborate closely with Meraki designers</li> <li style="font-weight: 400;">Collaborate with content authors, team managers, and other stakeholders to understand strategy, gather feedback, and incorporate revisions</li> <li style="font-weight: 400;">Help conduct user research and testing with high fidelity prototypes</li> <li style="font-weight: 400;">Craft design documentation and prepare files for handoff to a development team</li> </ul> <h1>Qualifications</h1> <ul> <li style="font-weight: 400;">3-5 years experience in web design (freelance, agency, firm, or comparable tech company)</li> <li style="font-weight: 400;">Expert proficiency with Sketch, Figma, Adobe XD (or similar)</li> <li style="font-weight: 400;">Experience with developer handoff tools (InVision, Zeplin, or similar)</li> <li style="font-weight: 400;">Experience designing enterprise B2B CMS-driven websites for a worldwide audience</li> <li style="font-weight: 400;">Expertise in building responsive websites with a mobile-first philosophy</li> <li style="font-weight: 400;">Good sense of housekeeping and best practices for production workflow</li> <li style="font-weight: 400;">Excellent interpersonal skills for both expressing your ideas and understanding others</li> <li style="font-weight: 400;">Experience with SVG animation or Adobe Experience Manager</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Web Marketing Team Manager
Chicago
San Francisco

2019-08-14T18:27:22-04:00

Marketing

Web Marketing Team Manager

Chicago,San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission and reach groups previously left in the darkness. Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 230,000 customers and 3 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, communications, EMM, and security cameras, all managed through Meraki’s web-based dashboard interface. We are looking for a creative, motivated, collaborative manager to build a small but mighty web development team. Meraki is a start-up with the backing of Cisco, talk about a great situation. We are a fast moving, highly ambitious team that respects “just enough process and no more.” If you like being accountable and building a business then this is the role for you. At Meraki you will work with our Design, Brand and Digital Marketing teams to execute plans to drive leads that will be passed to our sales team and partners. This role reports directly to the Global Manager of Creative Studio. <h2>About you:</h2> <ul> <li style="font-weight: 400;">You have a “yes and” mindset</li> <li style="font-weight: 400;">You have experience working with Adobe Experience Manager and bonus points for familiarity for Touch UI</li> <li style="font-weight: 400;">You have maintained, improved and translated content for a global website</li> <li style="font-weight: 400;">You are a leader who can attract talent, but are ready to roll up your sleeves and dive into hands-on work</li> <li style="font-weight: 400;">Google is your friend and you have a basic understanding of how to improve our rankings</li> <li style="font-weight: 400;">You have managed a B2B lead generation site before and have the scars to prove it</li> <li style="font-weight: 400;">You have strong opinions, loosely held</li> <li style="font-weight: 400;">You focus on the user experience above all else</li> </ul> <h2>Responsibilities:</h2> <ul> <li style="font-weight: 400;">Work with counterparts at Cisco to select and implement the pieces of their webstack that will improve Meraki’s web performance</li> <li style="font-weight: 400;">Build and lead a team of web producers and advocate for building the group over time</li> <li style="font-weight: 400;">Ensure data from analytics and advertising tags are properly tracked and reported</li> <li style="font-weight: 400;">Improve customer journeys through our site</li> <li style="font-weight: 400;">Work with Brand and Design to ensure we are consistently putting the best of Meraki on the web and adhering to guidelines</li> <li style="font-weight: 400;">Work with the Digtial Marketing team to find ways to drive more leads through the use of microsites, landing pages and etc.</li> <li style="font-weight: 400;">Work with our Events team to create event specific landing pages that track invitations and conversions</li> <li style="font-weight: 400;">Collaborate with people across the organization to prioritize, create and implement new pages as needed.</li> </ul> <h2>Requirements:</h2> <ul> <li style="font-weight: 400;">3 years leading a global site</li> <li style="font-weight: 400;">Experience with Adobe Experience Manager</li> <li style="font-weight: 400;">Experience with SEO projects including copy optimization, international SEO, backlinks, etc.</li> <li style="font-weight: 400;">2 years of direct people management</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Management

Product Architect – EMEAR Market
London

2019-08-13T03:58:22-04:00

Product Management

Product Architect – EMEAR Market

London,

The Cisco Meraki team is seeking a driven Product Architect to support internal programs, events, and enablement for the EMEAR market. Meraki is changing the way the industry thinks about IT, and you will support the charge to continue driving this change. You will be interlocking with many groups (Meraki BU, Meraki Sales Specialists, EN Sales, GSSO, Generalist Sales, EMEAR Field Marketing, Channel Sales, and more) to help ensure that: <ol> <li>There is alignment between the various stakeholders to drive growth in EMEAR</li> <li>Leaders in-region are excited and empowered to include Meraki solutions in their core platforms, messaging, programs, channel/disti plays and within their large events</li> </ol> You are a domain expert in Cisco sales, GTM strategy and offer creation, and have a broad expertise as an evangelist for Meraki’s GTM and solution set, while still having a deep understanding of Cisco’s inner workings across a wide range of matrixed organizations. You are exhilarated by technology and want to help create exceptional products. In addition, you will need to be extremely creative in your approach, delivering unique and new ways to accelerate and scale programs, metrics and success measures to your cross-functional teams. Responsibilities: <ul> <li style="font-weight: 400;">Lead the charge for EMEAR sales interlock and enablement surrounding Meraki and the inclusion within the platforms, messaging, programs, plays, and incentives</li> <li style="font-weight: 400;">Work closely with the field and sales leadership (both generalists and specialists) to understand the best opportunities for net new Meraki only and hybrid motions in-region.</li> <li style="font-weight: 400;">Work with regional Cisco marketing, Sales and Channel teams to drive adoption and awareness, with a deep coordination with the other Meraki teams that are focused on the EMEAR market.</li> <li style="font-weight: 400;">Gain feedback from various teams within Cisco on Meraki program evolution to help scale and accelerate the growth of the Cisco Meraki business in-region.</li> </ul> Qualifications: <ul> <li style="font-weight: 400;">Deep relationships within the leadership of the Cisco EMEAR sales organizations</li> <li style="font-weight: 400;">2-5+ years of work experience with routing, switching and wireless solutions</li> <li style="font-weight: 400;">Ability to have a deep understanding of creating complex reporting/metrics schemas</li> <li style="font-weight: 400;">Technical background in routing/switching/security is desired</li> <li style="font-weight: 400;">Experience in customer facing and cross-functional roles preferred</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> <li style="font-weight: 400;">Willing to travel domestic and international up to 25% of the time</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Product Manager - New Products
San Francisco

2019-08-13T12:38:48-04:00

Product Management

Product Manager - New Products

San Francisco,

You will lead and build a small, highly talented team. You have unlimited funding. You have a global brand and 25,000 sales people. And you have a launch date. What do you do now? This is a unique opportunity to develop a new product family where you enjoy the benefit of Meraki’s agile startup culture, while gaining the scale and resources of a global corporation such as Cisco. In this role, you will be responsible for bringing a simple concept or early prototype to market as a complete product family. You will protect the idea of a Minimally Viable Product (MVP), while executing with the hunger of a small company seeking their next round of funding. By using many market-leading technologies and infrastructure components already in use at Meraki, you will have the opportunity to create at a scale that would be impossible on your own. All of this is possible because you will be working with a diverse and incredibly talented collection of people. From developers to marketeers, sales people to executives, you will influence, motivate, and direct a wide variety of resources to achieve the collective goal. <h2>WHAT YOU'LL BE DOING: </h2> <ul> <li style="font-weight: 400;">Becoming an industry expert in your field.</li> <li style="font-weight: 400;">Taking a product concept from nothing to something.</li> <li style="font-weight: 400;">Shipping the first MVP within 12 months of joining.</li> <li style="font-weight: 400;">Defining, owning, and executing a 3 year roadmap for your product family.</li> <li style="font-weight: 400;">Ultimate responsibility for everything related to your product family.</li> <li style="font-weight: 400;">You will be involved in everything. Your mission is to work out what will make the difference at any given time, and focusing on positively impacting that outcome when there isn’t time to do everything.</li> <li style="font-weight: 400;">Working with every department at the company.</li> <li style="font-weight: 400;">Spending up to 20% of your time traveling to see customers and industry events.</li> </ul> <h2>WHAT WE'RE LOOKING FOR:</h2> <ul> <li style="font-weight: 400;">An entrepreneur, a risk taker, someone who looks beyond tomorrow.</li> <li style="font-weight: 400;">A leader with exceptional interpersonal skills capable of motivating a diverse team.</li> <li style="font-weight: 400;">Someone with a curious nature with a love of new and emerging technologies.</li> <li style="font-weight: 400;">Customer empathy, but with the critical thinking needed to ask the challenging questions.</li> <li style="font-weight: 400;">An abstract thinker who can spot the patterns of high value customer problems.</li> <li style="font-weight: 400;">Being able to distill complicated ideas into just the right number of words.</li> <li style="font-weight: 400;">A story teller, a natural passion for the product, a sales person in disguise.</li> <li style="font-weight: 400;">MVP execution. It doesn’t matter how good a product is if it doesn’t ship.</li> <li style="font-weight: 400;">Experience in a customer-centric, cross-functional role such as product management, consulting systems engineer, technical marketing engineer, or founder. </li> </ul> <h2>BONUS POINTS:</h2> <ul> <li style="font-weight: 400;">Experience as a developer / network engineer.</li> </ul> We know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Manager, Product Management - Security and Trust
San Francisco

2019-08-13T03:58:22-04:00

Product Management

Senior Manager, Product Management - Security and Trust

San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead the Security and Trust product management group. Your mission will be to strengthen security and privacy as a competitive advantage in our product strategy. You will also be driving Meraki’s compliance strategy as we expand our addressable markets into federal governments and new security oriented verticals. You will expand Meraki’s cloud capabilities in collaboration with Engineering, Security, Legal, and Meraki product teams across the company (wireless APs, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we have the most advanced and secure cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and interface with our exceptional sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the leading edge of cloud connected hardware. Every single day is truly unlike the one before. Your penchant for approaching problems with creative solutions, a real passion for engineering, and ambition to be part of (and lead) an inspiring team are the tools that you’ll need to be a Meraki Product Leader. Responsibilities <ul> <li style="font-weight: 400;">Define the strategy for privacy, security, and compliance for the Meraki cloud and product lines in collaboration with Engineering, Security and Legal teams</li> <li style="font-weight: 400;">Attract, build, and run a diverse team of talented product managers</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</li> <li style="font-weight: 400;">Work with our talented engineering teams to build the right software capabilities to address those use cases</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Assist and train our rapidly growing sales team</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> Qualifications <ul> <li style="font-weight: 400;">8+ years of experience in a Product Management role</li> <li style="font-weight: 400;">5+ years of experience in cloud security and software development</li> <li style="font-weight: 400;">3+ years of people management experience</li> <li style="font-weight: 400;">Have excellent communication skills and can articulate a compelling security vision</li> <li style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</li> <li style="font-weight: 400;">Prior privacy and compliance experience with knowledge of regulations such as GDPR, ISO 27001, PCI, Common Criteria, SOC, FISMA, HIPAA, and FedRAMP</li> <li style="font-weight: 400;">BA/BS in Information Systems, Computer Science, Engineering or related degree</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Operations

Channel Operation Analyst
Sydney

2019-08-13T03:58:22-04:00

Operations

Channel Operation Analyst

Sydney,

Channel Operation Specialist Cisco Meraki is looking for a new Channel Operation Analyst to help support our internal operations in (US/APJ). As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready for the challenge? You: As our newest team member, you will help with data analysis, Reporting, internal operational case management, Power Point presentations and multi-functional process reviews. You are detailed oriented, dedicated, creative and always ready to help your team where needed. Responsibilities <ul> <li>Builds reports and presentation materials describing project/task objectives, methods, data, and results for multi-functional teams.</li> <li>Keeps records of multi-functional team interactions and details of actions taken</li> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Work cross functionally to help on resolution of operational issues</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Other duties as assigned</li> </ul> Qualifications <ul> <li>BS or BA education equivalent</li> <li>2 - 3 years of experience in a coordinator or business analyst position</li> <li>Superb communication, presentation, and analytical skills, with an emphasis on execution</li> <li>Familiarity working across various teams in a dynamic environment</li> <li>High degree of motivation, autonomy in work, and organizational skills required</li> <li>Knowledge of Cisco and Meraki operational processes is a plus.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. We value diversity at our company and do not discriminate. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Channel Operations Specialist
London

2019-08-13T03:58:22-04:00

Operations

Channel Operations Specialist

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewardi At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki is looking for a new Channel Operations Specialist to help support our internal Partner Channel Operations in EMEAR. The Meraki Channel Operations team is the face of Meraki Operations for Partners, Distributors and Cisco Meraki Sales constituents. Meraki Channel Operations provides operational engagement and advisory services to partners, distributors and sales stakeholders across Cisco Meraki’s commerce processes for our products, services and software business. You: <ul> <li>Can translate Cisco Meraki/Partner priorities in a consultative manner to drive operational excellence.</li> <li>Solution minded to understand root cause and implement necessary changes.</li> <li>Comfortable understanding the business of Cisco Meraki and our partner companies – from all operational aspects.</li> <li>Ability to build and manage relationships within Cisco Meraki and externally.</li> <li>Strong collaboration, influencing and facilitation skills; ability to influence and lead key decision makers, outside of organization and across roles and functions.</li> <li>Ability to lead through transformation and strong change management skills.</li> <li>Demonstrated planning and organizational skills as well as the ability to work to very tight timelines and deliverables.</li> <li>Take-charge attitude, flexible and resilient.</li> <li>Excellent communication skills at all levels of management - presentation as well as interpersonal.</li> <li>Ability to adapt quickly to changing priorities.</li> <li>Data analytics skills with ability to translate data into business intelligence.</li> <li>Advanced level of PowerPoint and Excel software skills.</li> <li>Knowledge of SFDC, GP & Oracle suites, BI tools will be a plus.</li> <li>Ability to travel</li> </ul> Responsibilities <ul> <li>Builds reports and presentation materials describing project/task objectives, methods, data, and results for multi-functional teams.</li> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Work cross functionally to help on resolution of operational issues</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Apply sound judgment in managing stakeholders’ expectations by approaching & collaborating with various business functions within Cisco Meraki such as (but not restricted to) Sales, Shipping, Orders, Legal, Compliance, Channels, Finance, Sales Support, Sales Admin, Cisco CPS and other Cisco cross-functional teams globally.</li> <li>Focus on complex/non-standard global deal management and business enablement aspects across product/service and software, aligned to unique Partner types and business models.</li> <li>Develop an annual Operations Plan for the covered accounts aligning these plans to Cisco Meraki’s channel sales business plans and business priorities.</li> <li>Agree on relevant metrics as part of the operational plan, to measure progress/achievements and identify focus areas. Work on measures and report out on these quarterly. Drive accountability with each owner of the metrics.</li> <li>Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights needed to drive productivity and profitability.</li> <li>Drive partner backlog management analysis & communication.</li> <li>Provide high-touch engagement with the main CPS stakeholders and cross-functional SMEs.</li> <li>Provide training and support to local sales teams, wider Meraki operations and partners on new offerings, business models and tools.</li> <li>Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation rollouts where required.</li> <li>Represent Meraki transactional services to the field and partner community, ensuring processes are understood and followed. Drive discussions with Customer Service/Meraki Transactional teams on process improvements, push for root cause analysis and ensure teams are accountable to drive improvements in the service provided.</li> <li>Ensure continued self-learning especially on new business models, software, acquisitions.</li> <li>Active participation in relevant CPS and Cisco Meraki forums and activities.</li> </ul> Qualifications <ul> <li>BA/BS degree or equivalent plus +3-5 years related experience in a similar industry.</li> <li>Eloquent in spoken and written English with good communications skills in both – another language is a plus.</li> <li>Experience working with Channel Partners or in a relevant technology industry or a similar role with an OEM.</li> <li>Relevant experience and understanding of commerce Operations.</li> <li>Experience driving cross-functional and/or global initiatives.</li> <li>Experience with Cisco Meraki’s Portfolio of Product, Software, Services and understanding of Cisco’s Partner Programs a plus.</li> <li>Project Management/DMAIC/Six Sigma certification a plus.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. We value diversity at our company and do not discriminate. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Demand Planner
San Francisco

2019-08-13T03:58:22-04:00

Operations

Demand Planner

San Francisco,

How good are you at predicting the future? Cisco Meraki is searching for a Demand Planner to join our Operations team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You:</h2> We are a team constantly striving to build and improve our demand planning process. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love jumping into data and evaluating trends and collaborating cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance teams, to resolve product sales forecast for future 12 months. <h2>What You Will Do: </h2> <ul> <li>Evaluate historical trends and inputs from cross-functional teams to create a monthly forecast for your product families.</li> <li>Drive supply chain purchase of materials in support of the plan based on your forecasting.</li> <li>Active Cross-Functional meeting attendance/participation for key insight gathering (Product Management, Finance, Supply Chain and Other).</li> <li>Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.</li> <li>Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs) for their product families.</li> <li>Actively monitors forecast status throughout quarter and takes prompt corrective action.</li> </ul> <h2>Qualifications and Skills:</h2> <ul> <li>BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics</li> <li>Interest in wireless networking products</li> <li>Minimum 1-2-year professional experience in analytics</li> <li>Be able to work well within a team as well as having a strategic mindset and being hardworking as an individual</li> <li>Advanced Excel capabilities e.g. Pivot tables, chart creation, and presentation of data</li> <li>Analytical, detail- focused, organized, focused and strong presentation skills required</li> <li>Confident in your ability to present to Executive levels within the organization.</li> <li>Possess the ability to make timely and well-informed decisions based on data analysis</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Fulfillment Project Manager
San Francisco

2019-08-14T15:03:42-04:00

Operations

Fulfillment Project Manager

San Francisco,

The Operations Team within Meraki, the cloud division of Cisco, is seeking a new Fulfillment Project Manager! This new position will be responsible for managing a wide variety of fulfillment projects. To be successful in this role, you will need to gain a thorough understanding of Meraki fulfillment systems and drive project deliverables to meet implementation timing. This person will coordinate between Meraki teams and distribution centers to ensure a successful handover to the regional shipping team. Responsibilities: <ul> <li>Document and maintain standard operating procedures with the distribution center in alignment with Meraki processes</li> <li>Lead cross-functional meetings within Meraki and the distribution center</li> <li>Develop and coordinate UAT and hand over strategy between Operation Project Managers and the fulfillment teams</li> <li>Identify system or process gaps and drive change implementation within Operations and the DC</li> <li>Develop and monitor data analytics in the fulfillment process</li> <li>Run cost analysis for all distribution centers</li> <li>Lead trend analysis and reporting metrics for QBR with the DC </li> <li>Other duties as assigned</li> </ul> Requirements and Qualifications: <ul> <li>Experience working in fulfillment, logistics, or supply chain role preferred</li> <li>2 years experience in business analysis or a related field preferred</li> <li>Experience managing projects, timelines, and driving deliverables is highly preferred</li> <li>Exceptional business acumen with analytical and strategic thinking skills</li> <li>Ability to influence stakeholders and work cross functionally to determine acceptable solutions</li> <li>Proven ability to work effectively in a changing, rapidly growing environment</li> <li>Able to travel domestically and internationally up to 10%</li> <li>Ability to communicate with international distribution centers in different time zones </li> <li>BA or BS degree required</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Order Administrator
Chicago

2019-08-13T03:58:22-04:00

Operations

Operations Order Administrator

Chicago,

Cisco Meraki is searching for an Order Administrator to join our Operations team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? You: You are ready to take on our growing business. You are a hard worker who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. You love the challenge of processing and delivering of Meraki products to customers around the world. You are eger to work with our sales teams, customers and other departments within the company, to review and process incoming purchase orders. Finally, you are eager to grow your professional career with our industry-leading team. What You Will Do: <ul> <li>Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers</li> <li>Customer service/support – handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person</li> <li>Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)</li> </ul> Requirements: Work and Education: <ul> <li>Bachelor’s degree is a must-have. No exceptions.</li> <li>1+ years experience, minimum, working with data entry, customer service, or similar experience.</li> <li>Familiarity with Microsoft Office programs, such as Word, Outlook, Excel</li> <li>Excellent organizational and collaboration skills</li> <li>Ability to work in a rapidly changing environment.</li> <li>Familiarity with Salesforce.com is a bonus!</li> </ul> Wonder what it is like to work for Cisco Meraki? You will be based in our gorgeous office based in the heart of Chicago, with stunning views of the city. Meraki offers a kitchen stocked with high quality snacks and coffee machines, free catered lunches every day, and a generous benefits package. Not to mention our brilliant team who are happy to help you learn. What else could you possibly ask for? Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Specialist II
San Francisco

2019-08-13T03:58:22-04:00

Operations

Operations Specialist II

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Our Operations team is very excited to continue growing by adding a new Operations Specialist! As our new Operation Specialist, you will support the shipping needs of customers, sales, and operations teams, and help facilitate the flow of shipments to customers. This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude. <h2>Responsibilities:</h2> <ul> <li>Oversee day-to-day activities to support the fulfillment of outbound orders.</li> <li>Manage Meraki's shipping email inbox.</li> <li>Craft daily internal and 3PL reconciliation reports</li> <li>Support outgoing customer shipments from office</li> <li>Analyze export/import data from various internal and external data sources</li> <li>Responsible for the allocations of orders based on inventory availability</li> <li>Support system updates to accommodate new ship services</li> <li>Facilitate seamless communication between Meraki and the third-party distribution center</li> <li>Other duties as assigned</li> </ul> <h2>Requirements and Qualifications:</h2> <ul> <li>BS or BA degree required</li> <li>1-2 years of experience working with a fulfillment warehouse and/or a logistics team, plus shipping, carriers, and forwarders</li> <li>Excellent organization and communications skills (phone, email, meetings)</li> <li>MS Excel skills are required (basic formulas, vLookups, pivots)</li> <li>Impeccable attention to detail</li> <li>Experience with Salesforce, Dynamics GP, or other ERP system preferred.</li> <li>Proven analytical and problem-solving skills.</li> <li>Ability to adapt to changing conditions and work assignments.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Sales Operations

Sales Support Administrator (18 month contract)
London

2019-08-13T03:58:22-04:00

Sales Operations

Sales Support Administrator (18 month contract)

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. What you will do: <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> You have: <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Impeccable attention to detail</li> <li>Strong organisational skills coupled with multi-tasking ability</li> <li>Comfortable working within tight deadlines</li> <li>Strong interpersonal skills and the ability to be a phenomenal teammate</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Sales Support Administrator (1 Year contract)
Chicago

2019-08-16T16:13:03-04:00

Sales Operations

Sales Support Administrator (1 Year contract)

Chicago,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. <h2>Responsibilities:</h2> <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> <h2>Qualifications:</h2> <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. </div> </div> </div> </div> </div> </div> </div> </div>

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Sales Support Administrator (1 Year Contract)
San Francisco

2019-08-16T16:13:12-04:00

Sales Operations

Sales Support Administrator (1 Year Contract)

San Francisco,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. <h2>Responsibilities:</h2> <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> <h2>Qualifications:</h2> <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> <li>College degree required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. </div> </div> </div> </div> </div> </div> </div> </div>

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Sales Support - APJC
Sydney

2019-08-13T03:58:22-04:00

Sales Operations

Sales Support - APJC

Sydney,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. RESPONSIBILITIES: <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> QUALIFICATIONS: <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> <li>College degree required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div> </div> </div> </div> </div>

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Executive

Corporate Counsel
San Francisco

2019-08-13T11:55:05-04:00

Executive

Corporate Counsel

San Francisco,

Cisco Meraki is searching for an early career Corporate Counsel to join our Legal team based in San Francisco! As the fastest growing cloud networking team in the world, our products and technology are changing the face of enterprise networking and making cloud-managed IT a reality. We’re busy simplifying powerful technology to free passionate people to focus on their mission. We are a team of four in search of a fifth utility player who’s excited to identify and tackle issues all across our rapidly growing SaaS and hardware business. This role includes engagement with our product, sales, engineering, tech support, channel, HR, operations, and marketing teams. Are you ready to join our team? <h2>You:</h2> You are great at communicating succinct legal advice to executives and engineers alike, while being tolerant for accepting reasonable legal risk to enable business outcomes. You have a curiosity about, and a passion for, both technology and the legal craft and are building extraordinary drafting and counseling skills. You are organized, dependable and responsive (while we typically have no need to work nights or weekends, we want you to be open to it if the business teams need your support.) Finally, you have a self-deprecating sense of humor and occasionally devastating wit. How You’ll Contribute: <ul> <li>Develop detailed knowledge of the Meraki products, business processes, people and go-to-market strategies around the world</li> <li>Support our Product Managers at all stages of the product life cycle</li> <li>Collaborate with our Sales and Channel teams across all stages of customer and partner sales motion</li> <li>Dive into privacy, regulatory and operational challenges for a growing worldwide business</li> <li>Build relationships throughout the Cisco Meraki organization and Cisco Legal team</li> <li>Learn to make fast, smart legal judgments to help our business continue to scale</li> <li>Support the executive leadership team and cross-functional decision-making across the organization</li> <li>...and have a few (a lot of) laughs along the way</li> </ul> Your Qualifications: <ul> <li>2-4 years of law firm practice and/or in-house relevant experience in a transactional role primarily representing SaaS technology companies</li> <li>Experience managing projects or deals from start to finish</li> <li>Ability to draft a substantive email in five sentences or less</li> <li>Fierce organization and problem solving skills</li> <li>Commitment to building a diverse and inclusive culture</li> <li>Some travel may be required to support teams in worldwide offices, including Chicago, London and Sydney</li> </ul> Some Nice-to-Haves: <ul> <li>Experience in software licensing and/or privacy law</li> <li>Experience moving between ‘small company’ and ‘big company’ environments</li> <li>Ability to instruct the rest of Meraki Legal on how to use the fancy coffee machine (we are currently clueless)</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Technical Program Manager, New Product Introduction
San Francisco

2019-08-13T03:58:22-04:00

Executive

Lead Technical Program Manager, New Product Introduction

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Meraki is seeking an experienced Leader of Technical Program Management to be responsible for introducing a new product to market. Come build a team that makes it more simple and efficient. As our Manager of New Product Introduction (NPI), you will work closely with our Hardware, Software, Product Management, Marketing, Support, Sales, Strategy, Finance, and Operations teams to transform the process we use to deliver high-value products to our customers. You will build a team of talented Technical Program Managers capable of delivering exceptional results on time and within budget. You will provide strategic mentorship to your team in ways that reflect our culture and result in the best cross-functional thinking. You will be responsible for the following: <h4> </h4> <ul> <li style="font-weight: 400;">Launch and build Meraki’s Technical Program Management team to support NPI. In partnership with senior leaders and managers develop the team’s scope and operating practices. </li> <li style="font-weight: 400;">Recruit, mentor, and develop a team of excellent Technical Program Managers to support functions within the launch process.</li> <li style="font-weight: 400;">Design and refine the NPI process to ensure a timely, collaborative, and efficient product introduction motion</li> <li style="font-weight: 400;">Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities</li> <li style="font-weight: 400;">Set metrics and governance for Meraki’s NPI process to assess performance and improve our return on investment</li> <li style="font-weight: 400;">Craft project status reporting and deliver executive briefings to update senior leaders on the NPI process performance</li> </ul> You are ideal for this role if you have: <ul> <li>Bachelors or higher degree in Electrical Engineering/Computer Science or related technical field.</li> <li>8+ years of leading technical program managers in areas embedded software, cloud networking, TCP/IP or Wi-Fi based products.</li> <li>Must have a successful track record of leading the NPI processes.</li> <li>Strong understanding of software development processes. Excellent communication, interpersonal and presentation skills.</li> <li>Experience working with project planning tools (Excel, Gantt charts, Jira, Confluence, Google Docs).</li> <li>Well versed in Agile Project Management processes. Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Sales

Account Executive
Chicago

2019-08-13T03:58:22-04:00

Sales

Account Executive

Chicago,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our brand-new office in Chicago’s West Loop makes working here pretty special too. Not only will you have the chance to help build something special from the ground-up; you’ll get to enjoy our top-notch amenities including an expansive outdoor terrace, catered lunches and abundant snacks (both healthy, and not so healthy). If you’re looking for a company that really puts the “c” in culture, how about our onsite gym, paid time off to volunteer within the community and quarterly team happiness events? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in Chicago, however travel to assigned territory is required at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Must be authorized to work in the U.S. - Position does not provide sponsorship 

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Account Executive
San Francisco

2019-08-13T03:58:22-04:00

Sales

Account Executive

San Francisco,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in San Francisco HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Account Executive, French Speaking
San Francisco

2019-08-13T03:58:22-04:00

Sales

Account Executive, French Speaking

San Francisco,

As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Canada through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy role, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul> <li>Manage new and existing business in Canada</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> </ul> Requirements <ul> <li>1+ years of B2B sales experience in a revenue closing role</li> <li>Fluent in business level French</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> Perks <ul> <li>Uncapped commission and generous accelerators after hitting quota</li> <li>Exciting, fast-paced career progression into Management, Mid-Market AE, etc.</li> <li>In-depth sales and product training/coaching</li> <li>Catered lunch, various breakfast foods and snacks daily</li> <li>125 registered company dogs</li> <li>Onsite gym for all employees</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Account Executive, LatAm (Brazil)
San Francisco

2019-08-13T03:58:22-04:00

Sales

Account Executive, LatAm (Brazil)

San Francisco,

 As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Latin America through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy position, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul> <li>Manage new and existing business in Brazil</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> Requirements <ul> <li>1+ years of B2B sales experience in a revenue closing role</li> <li>Fluent in business level Portuguese</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Consulting Systems Engineer
Ohio
Pennsylvania
West Virginia

2019-08-13T03:58:22-04:00

Sales

Consulting Systems Engineer

Ohio,Pennsylvania,West Virginia,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is triumphing’s sales targets and continuing to win new logos. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s CNG as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization. <h2>Responsibilities</h2> <ul> <li>You will act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level of customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with existing infrastructure, as well as service future needs</li> <li>You will Craft product documentation for customers and perform competitive analysis regarding competing products</li> <li>You'll perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You'll provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience</li> <li>You have authoritative knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have an understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>You understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>You have a consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>You have knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>You have amazing relationship building skills, tenacity, resilience and presentation skills.</li> <li>You have strong interpersonal skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Must be authorized to work in the U.S. - Position does not provide sponsorship

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Consulting Systems Engineer
Detroit
Michigan

2019-08-13T03:58:22-04:00

Sales

Consulting Systems Engineer

Detroit,Michigan,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
Tokyo

2019-08-13T03:58:22-04:00

Sales

Consulting Systems Engineer

Tokyo,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, Meraki is exceeding its sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Systems Engineer. In this role, your primary responsibility will be to team up with an experienced Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. This position is full time, based in your home office with frequent travel to regional Cisco offices and customer sites. Utilising your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly value our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organisation. Responsibilities <ul> <li>Act as the technical subject matter expert, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding other products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> Desired Skills & Experience <ul> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and negotiation techniques</li> <li>Good relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCNA, CCNP, CCIE, CWNA, CCWP are a plus</li> <li>Strong organisational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> <li>Fluent Japanese to a native level and fluent English required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
New York Metro

2019-08-13T03:58:22-04:00

Sales

Consulting Systems Engineer

New York Metro,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is triumphing’s sales targets and continuing to win new logos. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s CNG as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization. <h2>Responsibilities</h2> <ul> <li>You will act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level of customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with existing infrastructure, as well as service future needs</li> <li>You will Craft product documentation for customers and perform competitive analysis regarding competing products</li> <li>You'll perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You'll provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience</li> <li>You have authoritative knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have an understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>You understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>You have a consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>You have knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>You have amazing relationship building skills, tenacity, resilience and presentation skills.</li> <li>You have strong interpersonal skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer
Minnesota

2019-08-15T19:37:40-04:00

Sales

Consulting Systems Engineer

Minnesota,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer - UK Enterprise
United Kingdom

2019-08-13T03:58:22-04:00

Sales

Consulting Systems Engineer - UK Enterprise

United Kingdom,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the UK Enterprise space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; expert level knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualised Environments (VMWare, Docker).</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Field Sales Manager, ANZ
Melbourne

2019-08-13T22:51:08-04:00

Sales

Field Sales Manager, ANZ

Melbourne,

We are looking for a high achieving sales account manager to join our ANZ team at Cisco Meraki. Meraki is the global leader in cloud computing, and was acquired by Cisco in 2012. Meraki Cisco is now the fastest growing group within Cisco's acquisition history, and we are looking to expand our Australian team. In this role, you will be responsible for driving Cisco Meraki revenue in both enterprise and mid market customers. This position is full time, based in Melbourne, Australia with frequent travel to Cisco offices and customer sites. Through aggressive prospecting, identifying opportunities, and collaborating with Cisco account teams and partners, you will drive deals through to close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional Channel Partners and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated and results-driven with a hunter mentality; you will work 1:1 with an engineer, and it will also require someone who is equally comfortable working in a strategic and tactical capacity. Responsibilities <ul> <li style="font-weight: 400;">Lead Enterprise Sales and strategy in Cisco’s VIC accounts</li> <li style="font-weight: 400;">Aggressively drive deals through close through channel partners and Cisco account teams</li> <li style="font-weight: 400;">Detailed, accurate quarterly forecasting</li> <li style="font-weight: 400;">Develop existing partner relationships and drive more business through partners</li> <li>Work in a highly collaborative environment to Cisco Account Managers, Inside Sales Representatives, Systems Engineers, Marketing, and Channel Partners to maximise sales efforts and success rate</li> </ul> Requirements <ul> <li style="font-weight: 400;">Proven track record developing and leading Enterprise and Public Sector Opportunities</li> <li style="font-weight: 400;">Proven track record with documented quota attainment</li> <li style="font-weight: 400;">Experience selling to the Australian market</li> <li style="font-weight: 400;">3-5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li style="font-weight: 400;">Great relationship building skills and proven decision-making ability</li> <li style="font-weight: 400;">Bachelor's degree preferred</li> <li style="font-weight: 400;">Based in Melbourne CBD with travel requirement of up to 25% within Victoria</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Inside Systems Engineer
London

2019-08-13T03:58:22-04:00

Sales

Inside Systems Engineer

London,

As a Systems Engineer based in our London Office, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate competitive advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits, and the internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. Responsibilities <ul> <li>Act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries.</li> <li>You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyse clients’ needs, and develop technical solutions in a pre-sales environment.</li> <li>Become the technical subject matter expert on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at levels of clients (from IT Manager to CTO).</li> <li>Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience.</li> <li>Work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions.</li> <li>Understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions.</li> <li>Create design/deployment guides for both external and internal audiences.</li> <li>Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support.</li> <li>Be awesome.</li> </ul> Desired Skills and Experience <ul> <li>Proven track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise network engineering/administration role.</li> <li>Expert knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s).</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS).</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL.</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred.</li> <li>Exceptional communication skills, both verbal and written.</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus.</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline.</li> </ul> 

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Inside Systems Engineer
San Francisco

2019-08-13T03:58:22-04:00

Sales

Inside Systems Engineer

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. <h2>What You'll Do</h2> As a Systems Engineer based in our San Francisco office, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate bold advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries. You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>You maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>You work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>Be awesome</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Consistent track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ac, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> <li>Need to be authorized to work in the U.S.</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Inside Systems Engineer, Bilingual Spanish
San Francisco

2019-08-13T03:58:22-04:00

Sales

Inside Systems Engineer, Bilingual Spanish

San Francisco,

<h1>Must be Bilingual - Spanish/English </h1> Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. <h2>What You'll Do</h2> As an Inside Systems Engineer based in our San Francisco office, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate bold advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries. You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>You maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>You work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Inside Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>Be awesome</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Consistent track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ac, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> <li>Need to be authorized to work in the U.S</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Meraki Worldwide Inside Systems Engineering Director
San Francisco

2019-08-13T03:58:22-04:00

Sales

Meraki Worldwide Inside Systems Engineering Director

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. At Meraki, our goal as leaders is to grow and develop brilliant teams. The strength of our team is the foundation of our success. For us, the best team is one that is focused, highly trusted, empowered, inclusive and innovative. A great team will build products that disrupt markets and customer relationships that widen the impact we can have on the world. A great team will also inspire in each of us work that is meaningful and rewarding. You commit to living our leadership principles, build simple paths for people to deliver their best work, and make decisions that will prioritize the long-term health of Cisco Meraki. As the Meraki Worldwide Inside Systems Engineering Director, you will lead a team of approximately 40 Inside SEs and Inside SE Managers across the globe. You’ll be accountable for executing on regional sales goals by driving sales engineering programs and providing technical direction and executive guidance to the Systems Engineering team. <h2>What you will do:</h2> <ul> <li>Hire, coach, and develop a team of high-performing inside SE leaders to deliver against our sales goals and build strong internal and external relationships in service of an outstanding customer experience and continued rapid growth</li> <li>Enable the global inside SE organization to be key players in shaping the strategy of the company</li> <li>Keep our SE culture alive and reinforce behaviors that support continued growth</li> <li>Drive the strategy and executive relationship for top accounts and deals in the region</li> <li>Bring together all Meraki cross-functional teams in the region to build a “regional team” culture and shared vision</li> <li>Work collaboratively to establish a regional strategy and priorities, and ensure all teams are working together to maximize results (inside, field, channel, systems engineering, marketing, strategy, Cisco sales leaders, etc.). Communicate progress clearly and regularly</li> <li>Be the regional executive sponsor in establishing strong working relationships with Cisco leaders across the region: ensuring Meraki is appropriately prioritized, gaining support for marketing and channel investments, and optimizing our joint GTM approach to drive growth</li> <li>Represent WW Inside Sales in providing a unified voice back to the business around priorities, investment needs (product, marketing, operations, etc.), and strategy (including sales team structure, rules of engagement, headcount investment, etc.)</li> <li>Support Director of Inside Sales in all operational responsibilities and act as a backup for key decisions, approvals, and executive presence</li> <li>Work closely with Theater Sales and SE leaders to create alignment between field, inside, and channel leadership and individual contributors to contribute to better mentorship and career development opportunities for the team</li> <li>Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary</li> </ul> <h2>Who you are:</h2> <ul> <li>Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures</li> <li>Career Champion. You invest in your team’s growth and development</li> <li>Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships</li> <li>Trustworthy. You commit to earning our team’s trust everyday through your actions and transparency</li> </ul> <h2>Minimum Qualifications:</h2> <ul> <li>BA/BS or equivalent</li> <li>5+ years related technical sales industry experience</li> <li>3+ years of experience in a Manager (or above) role</li> <li>Intimate understanding of the pre-sales engineering process and related sales motions</li> <li>Experience in managing teams, people, operations, program management or strategy development.</li> <li>Experience working in large, complex organizations (including matrix organizations)</li> <li>Experience working across culturally diverse teams</li> <li>Strong collaboration and facilitation skills. Proven ability to influence and lead outside of organization and across roles and functions.</li> <li>Strong analytical skills, proficiency in Excel, ability to use a pivot table</li> <li>Demonstrated sales leadership ability in motivating teams, overachieving targets, and successfully winning large-complex deals</li> <li>Solid understanding of wireless and wired networks, including 802.11, 802.1x, firewalls, content filters, routing/switching, SDWAN etc.</li> <li>Conversant in IT strategy, design, planning, and execution principles</li> <li>Exceptional communication skills, both in presenting to customers and stakeholders, but also in reducing complex technical ideas to simple language and rigorously prioritizing what and how to communicate across the organization to achieve results</li> <li>Demonstrated organizational and project management capabilities with the ability to manage multiple tasks with shifting priorities and varying deadlines</li> <li>25% travel required</li> <li>Preferred Qualifications:</li> <li>Based in San Francisco, CA or willing to relocate</li> <li>MBA or master’s degree a plus</li> <li>CCIE or equivalent a plus</li> <li>Experience leading a global team</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist
San Francisco

2019-08-13T03:58:22-04:00

Sales

Product Sales Specialist

San Francisco,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, we are exceeding our sales targets and continuing to win new logos in the Commercial markets, and we are looking for a top-producing salesperson to join our team! As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the Commercial markets throughout the Bay Area. Through aggressive prospecting, identifying opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities:</h2> <ul> <li>Aggressively close deals and consistently remain highly competitive in the market space</li> <li>Maintain and manage detailed and accurate quarterly forecasting</li> <li>Work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to aggressive YoY growth rates</li> <li>Be awesome</li> </ul> <h2>Requirements:</h2> <ul> <li>Consistent track record of proven success</li> <li>Experience selling networking solutions to commercial or enterprise accounts</li> <li>5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li>Extraordinary relationship building skills and proven decision making ability</li> <li>Bachelor's degree required</li> <li>Ability to travel up to 50%</li> <li>Must show up every single day with willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul>

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Product Sales Specialist
Chile

2019-08-13T03:58:22-04:00

Sales

Product Sales Specialist

Chile,

MCO Territory (Chile, Argentina, Colombia, Paraguay, Uruguay) English resume required Want to be at the forefront of the IT Industry With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud based dashboard is being adopted into Cisco’s largest enterprise customers across the globe. We are passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year in the enterprise space. What do we do? We create 100% cloud managed IT that simply works. <h2>What You'll Do</h2> This is a 100% sales position. Must have 7+ years field sales experience. As Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the MCO region. You will have to travel to local Cisco offices and customer sites. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. You will cover Middle Market & Key Accounts. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities:</h2> <ul> <li>Drive sales cycle to close through Cisco account teams while establishing relationships and credibility</li> <li>Develop a predictable pipeline of short, mid, and long-term business for key accounts & Middle Market Customers.</li> <li>Work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing and Channel Partners to drive revenue and contribute to bold YoY growth rates</li> <li>Execute quarterly briefings and business reviews with customers both locally and in San Francisco</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions.</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Motivate and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Travel up to 70% of your time in territory.</li> </ul> <h2>Who You Are </h2> <ul> <li>You are Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>You are Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>You're Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>You are Accountable – you take ownership of yourself and your circumstances.</li> <li>You're Collaborative - you share early and often to engage those around you.</li> <li>You are Passionate on customer satisfaction and consultative selling – you contribute to our mission to exceed customer expectations showing customers the value of cloud-managed networking for their business.</li> </ul> <h2>Requirements:</h2> <ul> <li>Consistent track record of shown success</li> <li>7+ years of experience field selling plus software, networking, cloud or security sales experience</li> <li>3+ years over achievement</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> <li>Fluent in Spanish and English - English resume required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. <h2>English resume required</h2>

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Product Sales Specialist
Detroit

2019-08-13T13:28:03-04:00

Sales

Product Sales Specialist

Detroit,

<h2>Product Sales Specialist</h2> Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest enterprise customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year in the enterprise space and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join us! As a Product Sales Specialist on the Cloud Networking team, you will be responsible for driving Cisco Meraki revenue in the Commercial market. The territory the Detroit area. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities</h2> <ul> <li>You will passionately close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Be awesome</li> </ul> <h2>Requirements</h2> <ul> <li>5+ years technology sales experience in a field sales capacity</li> <li>You have a consistent record with documented quota attainment</li> <li>You are excellent at relationship building skills and have validated decision-making ability</li> <li>Based in region</li> <li>Bachelor's degree required</li> <li>50% travel required</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist
Indiana
Kentucky
Michigan
Tennessee

2019-08-13T13:31:27-04:00

Sales

Product Sales Specialist

Indiana,Kentucky,Michigan,Tennessee,

<h2>Product Sales Specialist</h2> Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest enterprise customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year in the enterprise space and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join us! As a Product Sales Specialist on the Cloud Networking team, you will be responsible for driving Cisco Meraki revenue in the Public Sector market. The territory spans Tennessee, Indiana, Kentucky, Michigan. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities</h2> <ul> <li>You will passionately close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Be awesome</li> </ul> <h2>Requirements</h2> <ul> <li>5+ years technology sales experience in a field sales capacity</li> <li>You have a consistent record with documented quota attainment</li> <li>You are excellent at relationship building skills and have validated decision-making ability</li> <li>Based in region</li> <li>Bachelor's degree required</li> <li>50% travel required</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist
Upstate New York

2019-08-13T03:58:22-04:00

Sales

Product Sales Specialist

Upstate New York,

<h2>Product Sales Specialist</h2> Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest enterprise customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year in the enterprise space and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join us! As a Product Sales Specialist on the Cloud Networking team, you will be responsible for driving Cisco Meraki revenue in the Commercial market. The territory spans Kansas, Minnesota, The Dakotas and Iowa. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities</h2> <ul> <li>You will passionately close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Be awesome</li> </ul> <h2>Requirements</h2> <ul> <li>5+ years technology sales experience in a field sales capacity</li> <li>You have a consistent record with documented quota attainment</li> <li>You are excellent at relationship building skills and have validated decision-making ability</li> <li>Based in region</li> <li>Bachelor's degree required</li> <li>50% travel required</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Sales Specialist
Spain

2019-08-13T03:58:22-04:00

Sales

Sales Specialist

Spain,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in Spain. You will ideally be based in either Madrid or Barcelona, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">You will ask the right questions and build relationships</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li style="font-weight: 400;">Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li style="font-weight: 400;">Fluency in Spanish and English</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Extraordinary relationship building skills and validated decision-making ability</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Territory Account Manager, France
London

2019-08-14T07:40:32-04:00

Sales

Territory Account Manager, France

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in the France. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and French</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Territory Account Manager, Germany
London

2019-08-15T11:02:22-04:00

Sales

Territory Account Manager, Germany

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in Germany. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and German</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Germany
London

2019-08-15T11:03:24-04:00

Sales

Territory Account Manager, Germany

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in Germany. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and German</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Japan
Tokyo

2019-08-13T03:58:22-04:00

Sales

Territory Account Manager, Japan

Tokyo,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is full-time, based out of Meraki's Tokyo office, covering the market in Japan. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and Japanese</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Spain
London

2019-08-13T03:58:22-04:00

Sales

Territory Account Manager, Spain

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Spain, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Spain. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in Spanish plus English</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Technical Support

Customer Success Manager, Tokyo
Tokyo

2019-08-13T03:58:22-04:00

Support

Customer Success Manager, Tokyo

Tokyo,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <h2>Customer Success Manager, Tokyo</h2> Tokyo The Cisco Meraki team is looking for an ambitious Customer Success Manager to take ownership of our enterprise customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. Reporting to the Global Customer Success Manager, the role will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our high-touch customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space. <h2>Responsibilities</h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.</li> <li>Work within the parameters of the established relationship to ensure the health and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain longterm relationships with partners by networking with customers and the diverse groups within our organization.</li> <li>Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Bachelor's degree in a technical field from an accredited university.</li> <li>Great customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Good English/Japanese language written and verbal interpersonal skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive attitude.</li> <li>Professional, organized, efficient, and accurate.</li> <li>Inventive and technically creative.</li> <li>Dedication to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Dream to learn, generally curious, and willing to focus and contribute to make customers happy.</li> <li>Business Intelligence experience a plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Escalations Engineer
Chicago

2019-08-13T18:44:03-04:00

Support

Escalations Engineer

Chicago,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>You're average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Escalations Engineer
San Francisco

2019-08-13T18:44:39-04:00

Support

Escalations Engineer

San Francisco,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>You're average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Escalations Engineer - London
London

2019-08-13T03:58:22-04:00

Support

Escalations Engineer - London

London,

<h2>Why you'll love Cisco Meraki</h2> We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. <h2>What you'll do</h2> <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>You're average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> </ul> <h2>Who you'll work with</h2> We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilise resources when necessary. <h2>Who you are</h2> You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> <h2>Desired Skills</h2> <ul> <li>You have an active enrolment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> <h2>Why Cisco Meraki</h2> We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Escalations Manager
San Francisco

2019-08-13T03:58:22-04:00

Support

Escalations Manager

San Francisco,

Meraki is looking for a Support leader that is excited to grow and evolve our global Escalations team into the next generation of high-touch technical support for Meraki’s most valuable customers. You will lead a team of highly skilled escalations engineers that assist in coordinating engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve overall customer experience. An average work day may consist of strategically monitoring incoming escalations, monitoring the progress of escalation call/threads, and holding one-on-ones with direct reports.This position requires 10% scheduled travel. Daily Responsibilities: <ul> <li style="font-weight: 400;">40% team management</li> <ul> <li style="font-weight: 400;">Facilitate daily stand-up and global handoff meetings</li> <li style="font-weight: 400;">Oversee the weekly Network Support Engineer rotational program</li> <li style="font-weight: 400;">Assign, review, and conduct post-mortems on escalations</li> <li style="font-weight: 400;">Provide feedback on political and technical action plans for active escalations</li> <li style="font-weight: 400;">Propagate the creation of in-depth documentation and lunch-and-learns from the knowledge that is gained from escalations work</li> <li style="font-weight: 400;">Promote a strong documentation-first team culture with an editor’s eye for detail</li> <li style="font-weight: 400;">Preside over new, difficult situations with a controlled, scientific approach to problem-solving</li> <li style="font-weight: 400;">Lead regular one-on-one check-in meetings with each team member</li> </ul> <li style="font-weight: 400;">40% team development</li> <ul> <li style="font-weight: 400;">Work with the team to refine decision-making metrics regarding:</li> <ul> <li style="font-weight: 400;">Escalations workload and growth indicators</li> <li style="font-weight: 400;">Escalations on-site engagement</li> <li style="font-weight: 400;">Escalations adoption of Support cases</li> </ul> <li style="font-weight: 400;">Lead professional development initiatives for the team (programming, certifications, etc.)</li> <li style="font-weight: 400;">Work with internal Meraki business units to deliver a clear understanding of the Escalations process and solicit feedback</li> <li style="font-weight: 400;">Strategically plan, execute, and measure improvements to the Escalations process</li> <li style="font-weight: 400;">Develop the key performance indicators to articulate Escalations’ business value at Meraki</li> <li style="font-weight: 400;">Raise the Escalations’ team profile within the Support team by finding ways to better broadcast the team’s work and methodologies</li> <li style="font-weight: 400;">Actively seek, identify, and onboard talent into Escalations from the wider Support organization and external sources</li> </ul> <li style="font-weight: 400;">20% professional development</li> <ul> <li style="font-weight: 400;">Obtain certifications and learn programming languages</li> <li style="font-weight: 400;">Attend industry meetups, webinars, and conferences</li> <li style="font-weight: 400;">Stay current on networking best practices and competitor solutions</li> <li style="font-weight: 400;">Explore new tools and investigate advancements in the field of computer networking</li> </ul> </ul> Qualifications: <ul> <li style="font-weight: 400;">Minimum 3 years experience as part of a technical support organization; minimum 1 year direct management experience</li> <li style="font-weight: 400;">Bachelor’s degree or higher in a technical field</li> <li style="font-weight: 400;">Experience managing a team of approximately 6 or more direct reports</li> <li style="font-weight: 400;">Proven experience in managing and resolving critical escalations</li> <li style="font-weight: 400;">Well versed in carrying out performance evaluations for team members</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures</li> <li style="font-weight: 400;">Career Champion. You invest in your team's growth and development</li> <li style="font-weight: 400;">Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction</li> <li style="font-weight: 400;">Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships</li> <li style="font-weight: 400;">Trustworthy. You commit to earning our team's trust everyday through your actions and transparency</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, Network Support
San Francisco

2019-08-13T03:58:22-04:00

Support

Manager, Network Support

San Francisco,

San Francisco As a member of the Meraki Network Support Leadership team, you will enable your team in providing extraordinary technical support for our growing client and partner base. You will enable both individuals and the team to meet case closure goals, serve as the technical point of contact for team members with both networking and procedural questions, and aid in minimizing the impact of complex and severe problems. Weekly duties include meeting one on one with team members to coach toward individual achievement and career advancement, coordinating day-to-day team operations, interviewing potential new members of our teams, and crafting and implementing projects and procedures related to the rapid growth and maturing of Cisco Meraki’s Network Support Team. Finally, Network Support Managers will be expected to work with the Support Leadership Team to identify and develop their own professional skills. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate your team’s ability to work on customer cases from initial creation to resolution.</li> <li style="font-weight: 400;">Advise our teams toward successfully closing the most complicated and high profile cases.</li> <li style="font-weight: 400;">Guide your team in coordinating troubleshooting efforts in wireless, security, switching, and other various network-related issues reported to us by Cisco Meraki customers and partners.</li> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers both orally and in writing.</li> <li style="font-weight: 400;">Demonstrate your ability to build positive relationships by working with other Meraki Teams to diagnose and resolve cases, overcome procedural shortcomings, and address mutual concerns.</li> <li style="font-weight: 400;">Build and maintain reporting tools that demonstrate team strengths and weaknesses.</li> <li style="font-weight: 400;">Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems.</li> <li style="font-weight: 400;">Coordinate the schedules of your workforce for optimal staffing.</li> <li style="font-weight: 400;">Conduct weekly one on one meetings, periodically conduct performance reviews and advise in compensation changes.</li> <li style="font-weight: 400;">Encourage candid feedback and collect ideas from your team with regards to organization improvement.</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">Passion for learning and teaching network technology and standard methodologies.</li> <li style="font-weight: 400;">Ability to focus on multiple high profile customer concerns at one time.</li> <li style="font-weight: 400;">Mature and calm demeanor.</li> <li style="font-weight: 400;">Passion toward mentoring individual team members toward both short and long-term career goals.</li> <li style="font-weight: 400;">Deep understanding in account management, follow-through, and attention to detail.</li> <li style="font-weight: 400;">2+ years of experience in managing 8-10 engineers in a related field</li> <li style="font-weight: 400;">Networking certifications a plus: CCNA, CCNP, CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, Network Support
Sydney

2019-08-13T03:58:22-04:00

Support

Manager, Network Support

Sydney,

<h1>Manager, Network Support</h1> Sydney As a member of the Meraki Network Support Leadership team, you will enable your team in providing extraordinary technical support for our growing client and partner base. You will enable both individuals and the team to meet case closure goals, serve as the technical point of contact for team members with both networking and procedural questions, and aid in minimizing the impact of complex and severe problems. Weekly duties include meeting one on one with team members to coach toward individual achievement and career advancement, coordinating day-to-day team operations, interviewing potential new members of our teams, and crafting and implementing projects and procedures related to the rapid growth and maturing of Cisco Meraki’s Network Support Team. Finally, Network Support Managers will be expected to work with the Support Leadership Team to identify and develop their own professional skills. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate your team’s ability to work on customer cases from initial creation to resolution.</li> <li style="font-weight: 400;">Advise our teams toward successfully closing the most complicated and high profile cases.</li> <li style="font-weight: 400;">Guide your team in coordinating troubleshooting efforts in wireless, security, switching, and other various network-related issues reported to us by Cisco Meraki customers and partners.</li> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers both orally and in writing.</li> <li style="font-weight: 400;">Demonstrate your ability to build positive relationships by working with other Meraki Teams to diagnose and resolve cases, overcome procedural shortcomings, and address mutual concerns.</li> <li style="font-weight: 400;">Build and maintain reporting tools that demonstrate team strengths and weaknesses.</li> <li style="font-weight: 400;">Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems.</li> <li style="font-weight: 400;">Coordinate the schedules of your workforce for optimal staffing.</li> <li style="font-weight: 400;">Conduct weekly one on one meetings, periodically conduct performance reviews and advise in compensation changes.</li> <li style="font-weight: 400;">Encourage candid feedback and collect ideas from your team with regards to organization improvement.</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">Passion for learning and teaching network technology and standard methodologies.</li> <li style="font-weight: 400;">Ability to focus on multiple high profile customer concerns at one time.</li> <li style="font-weight: 400;">Mature and calm demeanor.</li> <li style="font-weight: 400;">Passion toward mentoring individual team members toward both short and long-term career goals.</li> <li style="font-weight: 400;">Deep understanding in account management, follow-through, and attention to detail.</li> <li style="font-weight: 400;">1+ years of experience in managing directly engineers in a related field</li> <li style="font-weight: 400;">Networking certifications a plus: CCNA, CCNP, CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, Network Support
Chicago

2019-08-13T03:58:22-04:00

Support

Manager, Network Support

Chicago,

<h1>Manager, Network Support</h1> Chicago, IL As a member of the Meraki Network Support Leadership team, you will enable your team in providing extraordinary technical support for our growing client and partner base. You will enable both individuals and the team to meet case closure goals, serve as the technical point of contact for team members with both networking and procedural questions, and aid in minimizing the impact of complex and severe problems. Weekly duties include meeting one on one with team members to coach toward individual achievement and career advancement, coordinating day-to-day team operations, interviewing potential new members of our teams, and crafting and implementing projects and procedures related to the rapid growth and maturing of Cisco Meraki’s Network Support Team. Finally, Network Support Managers will be expected to work with the Support Leadership Team to identify and develop their own professional skills. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate your team’s ability to work on customer cases from initial creation to resolution.</li> <li style="font-weight: 400;">Advise our teams toward successfully closing the most complicated and high profile cases.</li> <li style="font-weight: 400;">Guide your team in coordinating troubleshooting efforts in wireless, security, switching, and other various network-related issues reported to us by Cisco Meraki customers and partners.</li> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers both orally and in writing.</li> <li style="font-weight: 400;">Demonstrate your ability to build positive relationships by working with other Meraki Teams to diagnose and resolve cases, overcome procedural shortcomings, and address mutual concerns.</li> <li style="font-weight: 400;">Build and maintain reporting tools that demonstrate team strengths and weaknesses.</li> <li style="font-weight: 400;">Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems.</li> <li style="font-weight: 400;">Coordinate the schedules of your workforce for optimal staffing.</li> <li style="font-weight: 400;">Conduct weekly one on one meetings, periodically conduct performance reviews and advise in compensation changes.</li> <li style="font-weight: 400;">Encourage candid feedback and collect ideas from your team with regards to organization improvement.</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">Passion for learning and teaching network technology and standard methodologies.</li> <li style="font-weight: 400;">Ability to focus on multiple high profile customer concerns at one time.</li> <li style="font-weight: 400;">Mature and calm demeanor.</li> <li style="font-weight: 400;">Passion toward mentoring individual team members toward both short and long-term career goals.</li> <li style="font-weight: 400;">Deep understanding in account management, follow-through, and attention to detail.</li> <li style="font-weight: 400;">2+ years of experience in managing 8-10 engineers in a related field</li> <li style="font-weight: 400;">Networking certifications a plus: CCNA, CCNP, CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager of Customer Success, APJC
Singapore

2019-08-15T02:55:20-04:00

Support

Manager of Customer Success, APJC

Singapore,

<h2>Manager of Customer Success, APJC</h2> <h2>Who We Are</h2> Cisco Meraki’s Customer Success Team is helping people transform how they collaborate globally through solutions targeted at improving the user experience and driving teamwork and productivity to unprecedented levels, thus helping drive revenue growth and defining new business models. We are an industry leader in the Cloud Networking and emerging Digital Workplace. Our comprehensive set of solutions includes wireless, switching, security, communications, EMM, and security cameras, all led through Meraki’s web-based dashboard interface. <h2>Position Overview</h2> The successful, forward-thinking leader will be responsible for assisting in the transformation of the Cisco Meraki Customer Success organization into a premier, customer focused, adoption and growth resource supporting Cisco Meraki’s community of end customers across all of our offerings. Using proven and repeatable Customer Success plays to influence end user adoption of IT solutions. The Manager of Customer Success, APJC role is a highly visible, strategic leadership position. This successful leader will design and implement an efficient and scalable coverage model of automated touch points, as well as effectively shaping and implementing the strategy for data and analytics. S/He will be accountable for the continuous improvements of results, as well as reporting results, barriers and opportunities to key partners throughout the Sales and Customer Success leadership teams. S/He will be responsible for customer retention, nurturing and to help qualify new sales opportunities to expand wallet share and within the Enterprise segment. <h2>Key Responsibilities Include:</h2> <ul> <li style="font-weight: 400;">Lead a team of 5-10 to develop trusted advisor relationships with our partners, and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value</li> <li style="font-weight: 400;">You will work with your team to develop campaigns to help our customers gain more value from their Cisco Meraki products</li> <li style="font-weight: 400;">Grow and foster the careers of your team, helping to build leaders and highly skilled Customer Success Managers</li> <li style="font-weight: 400;">You will partner with internal teams to develop a plan, leading to an extraordinary customer experience. Teams include: engineering teams, sales and operations teams, Cisco Partners, and other customer success specialists</li> <li style="font-weight: 400;">Help evolve lagging and leading metrics of success to meet objectives, including: adoption rates, renewal, up-sell and cross-sell, etc.</li> <li style="font-weight: 400;">Ensure integration of automation and analytics for continued process improvements</li> <li style="font-weight: 400;">Bring to bear independent industry standard methodologies and benchmarking</li> </ul> <h2>Key activities include:</h2> Strategy/Planning <ul> <li style="font-weight: 400;">Develop and document the overall customer success adoption strategy</li> <li style="font-weight: 400;">Align and collaborate with key partners; examples include but are not limited to:</li> <li style="font-weight: 400;">Sales for customer handoffs, understanding key customer critical metrics and identified expand opportunities with a keen eye/focus on customer retention</li> <li style="font-weight: 400;">Operations and Finance for standardized measurement, reporting and forecasting</li> </ul> <h2>Execute</h2> <ul> <li style="font-weight: 400;">Implement retention and expansion strategies</li> <li style="font-weight: 400;">Organize and orchestrate required resources to ensure a high impact and positive customer experience</li> <li style="font-weight: 400;">Champion company-wide culture of Adoption and Expansion</li> </ul> <h2>Measurement</h2> <ul> <li style="font-weight: 400;">Help craft and drive leading metrics of success, including: customer health score, net promoter score (NPS) and adoption rates</li> <li style="font-weight: 400;">Provide detailed and documented requirements to cross functional teams that improve the impact of the Customer Success team</li> </ul> <h2>Required skills</h2> <ul> <li style="font-weight: 400;">You have the ability to execute, by measuring both quantitative and qualitative results</li> <li style="font-weight: 400;">You have proven experience driving Customer Success relationships to influence end user adoption</li> <li style="font-weight: 400;">You are a strategic thinker; self-driven to develop/implement the adoption strategy by using teams and resources across Cisco Meraki, partners and the customer</li> <li style="font-weight: 400;">Leadership experience: ability to form and lead local and dispersed teams</li> <li style="font-weight: 400;">Understanding of and interest in relevant technologies and customer use cases/outcomes</li> <li style="font-weight: 400;">Program and project management experience</li> <li style="font-weight: 400;">You have the ability to persuade and influence partners</li> <li style="font-weight: 400;">Excellent executive level communication and presentation skills</li> </ul> <h2>Required experience</h2> <ul> <li style="font-weight: 400;">You have 3+ years’ experience in a leadership role</li> <li style="font-weight: 400;">You have 3+ years of experience with subscription and software offers or similar loyalty based retention models</li> <li style="font-weight: 400;">You have experience integrating data and analytics into workflows and engagement processes</li> <li style="font-weight: 400;">You have experience in successfully leading cross-functional teams</li> <li style="font-weight: 400;">Bachelor’s or Master’s degree preferred</li> <li style="font-weight: 400;">Must be authorised to work in the location of work, position does not offer sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer
San Francisco

2019-08-13T03:58:22-04:00

Support

Network Support Engineer

San Francisco,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Responsibilities <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer
London

2019-08-13T03:58:22-04:00

Support

Network Support Engineer

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;"> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Network Support Engineer
Chicago

2019-08-13T03:58:22-04:00

Support

Network Support Engineer

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer
Tokyo

2019-08-15T23:41:37-04:00

Support

Network Support Engineer

Tokyo,

 <h2>Network Support Engineer, Tokyo, Japan</h2> As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek hardworking, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and fixing WiFi networks; and having the ability to multi-task and work under stress. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Take a look at a Network Support Engineer blog on our training in San Francisco! <a href="https://www.pr-table.com/meraki-cisco/reports/25285">https://www.pr-table.com/meraki-cisco/reports/25285</a> <h2>Responsibilities</h2> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> <li>Work hours subject to change according to business and organizational goals</li> </ul> <h2>Qualifications</h2> <ul> <li>Understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Understanding of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Good Japanese / English language written and verbal interpersonal skills. TOEIC 800 level.</li> <li>Ability to clearly and concisely explain matters to third parties.</li> <li>Interest and desire be in a Customer Service driven role.</li> <li>Account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask on changing priorities.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus but not required: CCNA, CCNP CWNA, etc.</li> <li>Authorized to work in Japan - Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/French Bilingual
London

2019-08-13T03:58:22-04:00

Support

Network Support Engineer - English/French Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;">Qualifications</div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent French language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/German Bilingual
London

2019-08-13T03:58:22-04:00

Support

Network Support Engineer - English/German Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> Responsibilities <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> Qualifications </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent German language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/Portuguese Bilingual
London

2019-08-13T03:58:22-04:00

Support

Network Support Engineer - English/Portuguese Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer, English/Portuguese Bilingual
Chicago

2019-08-13T03:58:22-04:00

Support

Network Support Engineer, English/Portuguese Bilingual

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Professional-level speaking/writing in both Spanish and English required.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Network Support Engineer - English/Spanish Bilingual
London

2019-08-13T03:58:22-04:00

Support

Network Support Engineer - English/Spanish Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/Spanish Bilingual
San Francisco

2019-08-13T03:58:22-04:00

Support

Network Support Engineer - English/Spanish Bilingual

San Francisco,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Professional-level speaking/writing in both Spanish and English required.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer Internship/Co-Op - Spring Chicago
Chicago

2019-08-13T03:58:22-04:00

Support

Network Support Engineer Internship/Co-Op - Spring Chicago

Chicago,

Spring 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Network Support Engineer Internship/Co-Op - Spring San Francisco
San Francisco

2019-08-13T03:58:22-04:00

Support

Network Support Engineer Internship/Co-Op - Spring San Francisco

San Francisco,

Spring 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco. Perks? We offer paid internships along with free, furnished housing for the duration of your stay in San Francisco. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Network Support Engineer, Recent Grad
Sydney

2019-08-13T03:58:22-04:00

Support

Network Support Engineer, Recent Grad

Sydney,

Overview Must currently be enrolled in a university program and graduating in 2018 or in 2019. Looking for the perfect job to jumpstart your career? Come join the leader of cloud-managed IT! Cisco Meraki has revolutionized enterprise IT and continues to have ambitious initiatives. We run a world-class Support team that assists our ever-growing global customer and partner base. Our Support team is the backbone of Meraki, providing quality support to over 1 million active networks worldwide to ensure our clients’ network infrastructures run seamlessly and effectively. Our team is made of generalists with the ability to troubleshoot all Meraki product lines, including our wireless access points, security appliances, switches, mobility management application, and phones. Our team is looking for smart, passionate recent graduates to join our amazing Support organization. As a Network Support Engineer, you can immediately apply your coursework, work with a variety of industries, and gain exposure to a diverse group of teams within. Meraki provides many opportunities for career growth in a fun, challenging, and fast-paced environment. Responsibilities <ul> <li>Diagnose and troubleshoot wireless, security, switching, phone and other various network-related issues reported by Cisco Meraki customers and partners</li> <li>Own each networking issue through the process from initial creation to resolution</li> <li>Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices</li> <li>Read and analyze packet capture using Wireshark</li> <li>Work with Engineering and Management to diagnose and resolve critical escalated issues</li> <li>Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends</li> </ul> Qualifications <ul> <li>Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks</li> <li>Previous internship and/or work experience or volunteer work in a network lab environment helpful</li> <li>Outstanding English language written and verbal communication skills and comprehension</li> <li>An eagerness to learn from others and be a team player</li> <li>Passionate about networking, IT and helping people</li> <li>Working towards or have a B.S. in Computer Networking, Information Technology, or a related discipline. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Support Product Specialist
San Francisco

2019-08-13T03:58:22-04:00

Support

Support Product Specialist

San Francisco,

Support Product Specialist Job Description Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line. Responsibilities <ul> <li style="font-weight: 400;">Work on self-assigned bug reports that are reported by our Support engineers, vetting reports for legitimacy and forwarding applicable reports to engineering.</li> <li style="font-weight: 400;">Coach our Support team empathetically on bug report formatting and data gathering. </li> <li style="font-weight: 400;">Develop domain expertise on a per-product basis for our diverse product portfolio.</li> <li style="font-weight: 400;">As the voice of Support and Meraki’s customers, prioritize the bug backlog by working directly with Engineering and Product Management.</li> <li style="font-weight: 400;">Analyze and synthesize data regarding support cases, firmware, software, adoption, feature utilization, performance, etc. to surface potential trends or issues with our products. </li> <li style="font-weight: 400;">Write internal-facing user documentation, ensuring that your specialized knowledge is shared with our diverse, global Support team. </li> <li style="font-weight: 400;">Influence Meraki’s products by advocating for and helping to create internal and external-facing product supportability features. </li> </ul> Keep our Support organization up to date on the latest product developments, bridging product information from PM and Engineering back to our network engineers. Professional Development Do you love to pursue networking certifications? Are you eager to attend industry meetups that relate to networking? On the Support Product Specialists team, we strongly value your continued professional development. We encourage you to spend 20% of your time: <ul> <li style="font-weight: 400;">Obtaining certifications and learning programming languages</li> <li style="font-weight: 400;">Performing in-depth exploration of Meraki products</li> <li style="font-weight: 400;">Attending industry meetups, webinars, and conferences</li> <li style="font-weight: 400;">Exploring new tools and advancements in the field of computer networking</li> </ul> Preferred qualifications: <ul> <li style="font-weight: 400;">You have hands-on experience identifying and writing bug reports for networking technologies</li> <li style="font-weight: 400;">You have experience working with bug tracking / reporting software, such as JIRA or Salesforce </li> <li style="font-weight: 400;">You have generated technical troubleshooting or configuration documentation for computer networking technologies</li> <li style="font-weight: 400;">You have programming experience with Ruby, Python, and/or SQL</li> <li style="font-weight: 400;">You have obtained or are seeking “professional” level networking certification such as CCNP, CCIE, CWNP, CWNE, etc. </li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Systems

Business Systems Manager
San Francisco

2019-08-13T03:58:22-04:00

Business Systems

Business Systems Manager

San Francisco,

We are looking for an experienced Manager to lead our Business Systems team supporting primarily sales and channels with the possibility of expanding into other business groups such as Operations and Business Operations. You will be responsible for the overall quality and delivery of all software systems (including SFDC) primarily used by the Sales and Sales Ops departments, as delivered by the combination of full-time and contractor resources needed to meet the demands of Meraki’s fast-growing, dynamic environment. In addition, you will be tasked to building a Program Management Office (PMO) providing portfolio management, metrics, and an overall client communication strategy. This role is an ideal next step for you if you have delivered multiple complex SFDC projects or implementations, led teams, and can think big picture about the role of business systems in helping a company achieve its strategic initiatives. You will need to be collaborative (building strong relationships with business partners and peer managers), adaptable (keeping pace with new GTM strategies and evolving business needs), and people oriented (growing the skills of a team of passionate business systems professionals). What you'll do: <ul> <li style="font-weight: 400;">Oversee the team responsible for providing SFDC application support to approximately 1500 users.</li> <li style="font-weight: 400;">Interview, hire, educate, develop, coach and train team members.</li> <li style="font-weight: 400;">Performance management and career development for the team.</li> <li style="font-weight: 400;">Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly.</li> <li style="font-weight: 400;">Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives.</li> <li style="font-weight: 400;">Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects.</li> <li style="font-weight: 400;">Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations.</li> <li style="font-weight: 400;">Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.</li> <li style="font-weight: 400;">Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.</li> <li style="font-weight: 400;">Ensure the integrity and security of information and access, including SOX compliance for SFDC.</li> <li style="font-weight: 400;">Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Bachelor’s degree</li> <li style="font-weight: 400;">Minimum 5 years of SFDC administration and project management experience required. </li> <li style="font-weight: 400;">Minimum 2 years managerial experience required with at least 5 direct reports.</li> <li style="font-weight: 400;">Proven project management experience leading technical projects end to end.</li> <li style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management (including the ability to communicate technical information to “non-technical” users).</li> <li style="font-weight: 400;">Willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process’ makes timely decisions.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Enterprise Applications Architect
San Francisco

2019-08-13T03:58:22-04:00

Business Systems

Enterprise Applications Architect

San Francisco,

The Business Systems Group is a newly formed engineering organization that focuses on building internal business systems to make Merakians more efficient. We are looking for an enterprise applications architect to help us build our technology landscape. In this role, you will provide technical system architectural leadership, perform architecture analysis, understand overall business and system landscape, work through a comprehensive planning process, and provide system evolution. You will work with business unit leaders, program managers, and engineers and be able to influence at all levels across organizations in a matrix managed organization. This is an ideal role for you if you love developing strategic process thinking while being “hands on” to resolve tactical issues. <h2>What you'll do:</h2> <ul> <li>Define the overall enterprise architecture for a portfolio of businesses that will enable execution of new business models and automation of existing ones.</li> <li>Assist in building the capability to deliver on the strategy. You will work with technology evaluation and recommendation, design principles, proof of concepts (POCs), data and analytics and services capabilities.</li> <li>Be a custodian of all the business technology assets and ensure that the creation and consumption of business technology across the enterprise is optimized to fulfill business objectives.</li> <li>Define and own architecture standards for technology selection process. This includes governing compliance and handling exceptions of architecture, technology standards and patterns.</li> <li>Help to define system and technical architecture governance with business partners on identifying initiatives, evaluating technology and promoting better use of solutions throughout the organization using technology.</li> <li>Define the reference architectures, develop roadmaps and own the implementation in line with the business strategy and information needs.</li> <li>Collaborate with data governance and data architecture groups to design and implement a holistic data strategy.</li> </ul> <h2>Who you are:</h2> <ul> <li>Prior experience in leading a technical architectural strategy for a mid-size company.</li> <li>Deep mastery of cloud, data and architectures</li> <li>Shown proficiency of a wide range of systems architectures including solution frameworks and technologies from diverse vendors (e.g. Salesforce, Marketo, Webmethods, Snowflake, LMS vendors, etc.).</li> <li>Experience with diverse business unit solution architectures and integration strategies.</li> <li>Able to do hands on proof of concepts (POC) for existing and new technologies (e.g. salesforce, blockchain, machine learning, etc.).</li> <li>Demonstrate strong analytical and problem-solving skills with a high attention to detail.</li> <li>Excellent social skills and work with diverse personality types.</li> <li>Ability to explain technical issues at a high level in collaborating with non-IT staff or executive leadership.</li> <li>You have 5+ years in an enterprise technical architect role with 5+ years of experience developing systems for large-scale production environments with at least 2 years salesforce development experience.</li> <li>Consult the business on technology innovation</li> <li>Bachelor's Degree (B.A./B.S.) in Computer Science, Engineering, or related field.</li> </ul> <h2>Bonus Points:</h2> <ul> <li>Advanced technical degree</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, balanced catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has crafted an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, athttps://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategy and Analytics

Pricing & Promotions Team Manager
San Francisco

2019-08-13T03:58:22-04:00

Strategy and Analytics

Pricing & Promotions Team Manager

San Francisco,

Here at Cisco Meraki, we're revolutionizing the way that people connect by making Networks simpler and more intuitive. The Pricing & Promotions Manager will lead a small team responsible for developing and driving Meraki’s approach to pricing & promotions globally. From a pricing perspective, this will involve facilitating competitive pricing assessments, price elasticity experiments, discount tracking and a variety of other metrics that would enable strategic decision-making across the organization. This body of work will inextricably be tied to the work around promotions, which will require adopting a portfolio optimization mindset when it comes to the selection & continuous evaluation of promotions the team launches. As leader of this team, you will drive a culture of strong problem solving, coach a team of high achievers to hone their analytical skills, work closely with senior leadership to identify and assess key product challenges and strategically recommend pricing action where appropriate to address them. This team will collaborate closely with our Marketing, Channels, Sales, Finance, Business Operations and equivalent Cisco Strategy function(s) to drive a standardized approach to Pricing & Promotions across the organization. In addition to leading the team, the Manager will also work closely with cross-functional leaders in the organization to secure alignment on our Pricing & Promotions Strategy and also work with key Cisco leaders to ensure Meraki is embedded into broader Promotional efforts. <h2>Responsibilities:</h2> <ul> <li>Manage the Pricing & Promotions team to deliver on core responsibilities</li> <li>Help evolve our selection and evaluation process for Global & Regional Promotions</li> <li>Develop a Pricing Strategy for Meraki to help inform key business decisions:</li> <li>Define the key areas of pricing analysis across our product portfolio</li> <li>Formalize analysis into recurring pricing review meetings with our Senior Leadership</li> <li>Drive recommendations around pricing actions to drive key business outcomes</li> <li>Build trusted relationships with Regional Sales & BU Leaders in order to drive adoption of our Strategy around pricing & promotions</li> <li>Ensure close collaboration with key Meraki functions to streamline execution and management of promotions</li> <li>Coach the team to drive best practice execution across problem solving & structuring, analysis, communications, and project management</li> <li>Imbue the team with a data-driven approach to pricing & promotions</li> </ul> <h2>You are:</h2> <ul> <li>Able to drive change across the organization</li> <li>A highly analytical thinker</li> <li>An excellent problem solver</li> <li>An excellent storyteller, able to break down complex analysis into digestible pieces</li> <li>A data-driven individual, able to reconcile and make sense of data from multiple sources</li> <li>Extremely detail oriented</li> <li>Passionate about technology and the opportunity to transform an industry through disruption</li> <li>A coach for high potential strategists that can advise on hard and soft skills as well as counsel on long-term career objectives</li> <li>Comfortable engaging senior leadership and able to push challenging conversations in a non-confrontational style</li> <li>Comfortable with ambiguity and bringing structure to situations where little to none exists as of yet</li> <li>Positive and have a can-do attitude and a sense of humor</li> <li>Able to prioritize and accurately manage multiple projects with a high degree of organization</li> <li>Resilient, optimistic, and passionate about our business results while never compromising team relationship</li> </ul> <h2>What we’re looking for in you:</h2> <ul> <li>6-8 years of experience in a finance, consulting or other highly analytical role, with at least 1-2 years of managing teams in that context</li> <li>Experience conducting pricing work in a B2B setting, ideally in a 2-Tier Distribution Model environment</li> <li>Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions, and craft compelling presentations to senior management</li> <li>Comfortable creating frameworks and process to drive consistent execution across the team</li> <li>Expert in creating strong PowerPoint presentations that communicate complex thoughts in simple messages</li> <li>Expert in creating complex Excel models, with ability to teach best practices to others</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Interest in and ability to understand interplay between business functions, and then to work collaboratively across those functions to drive results</li> <li>Strong analytical and logical reasoning skills</li> <li>Project management experience and skillset</li> <li>Experience with Salesforce.com a plus</li> <li>Experience with SQL and other data query platforms a plus</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
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