mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Engineering
Sales
Support

Department Spotlight

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

Hack the Full Stack

Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

“At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

—Meghan Gaudet, Front-End Hacker
Department Spotlight

Winners Wanted

The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

“Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

—Josh Tobin, Inside Sales Rep
Department Spotlight

How We Solve

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

“Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

—Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

AT&T Park
Music venues
Dogpatch Climbing Gym
Hotel Utah Saloon

SFMOMA
Philz Coffee
Caltrain Station
21st Amendment Brewery

Meraki HQ

Informal, cozy, and designed to foster collaboration, our unique office offers a variety of work spaces that support you to do your best.

Photos by Jasper Sanidad

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
Excellent medical, dental, and vision insurance.

Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

Director of Design, UX
San Francisco

2019-09-06T10:58:29-04:00

Engineering – Software

Director of Design, UX

San Francisco,

Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works. We’re looking for a Design Director to lead and grow our hardworking team of product designers. As a Design Director at Meraki, you’ll use your experience and passion for rigorous research and design processes, coaching and mentoring teams, and collaborating across disciplines to deliver product experiences that simply work for our users. This position requires a design leader comfortable with complex domains, who is able to lead big-picture initiatives while staying attentive to the details. You’ll help your team collaborate with product managers, engineers, and other partners to craft human-centered enterprise and consumer products. You’ll set and drive product vision, excellent design, and cross-functional relationships to promote design’s strategic value within the organization. As Design Director, you’ll advocate for the users and for the efforts of your team to make all products better at Meraki. Our team’s primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Lead and grow the product design team through coaching and mentoring to deliver excellent work. </li> <li style="font-weight: 400;">Guide and help articulate design principles, processes, and team structure. </li> <li style="font-weight: 400;">Recruit, cultivate, and retain talented team members</li> <li style="font-weight: 400;">Learn about Meraki’s mission, business, and customers to help define and drive the future of design at Meraki. </li> <li style="font-weight: 400;">Find opportunities for innovation and provide thoughtful counsel as a member of the senior leadership group.</li> <li style="font-weight: 400;">Collaborate with product management, engineering, strategy, and other departments at Meraki to develop a smooth and scalable product development process centered around customer experience. </li> <li style="font-weight: 400;">Set clear goals and expectations and help promote a highly collaborative, fun, and creative team culture</li> </ul> <h2>You are an ideal candidate if</h2> <ul> <li style="font-weight: 400;">You’ve hired and grown teams quickly, successfully leading teams through rapidly changing environments.</li> <li style="font-weight: 400;">You’ve managed and mentored medium-to-large design teams (7+), including managers and designers. You value mentorship, coaching, and growing people’s skills on the team.</li> <li style="font-weight: 400;">You’ve got a nuanced understanding of the design process and how to adapt it to different contexts.</li> <li style="font-weight: 400;">You recognize and support high quality work across various design subdisciplines—user research, visual design, interaction design, facilitation, etc.</li> <li style="font-weight: 400;">You’ve led teams to simplify complex software products.</li> <li style="font-weight: 400;">You’ve driven strategy and direction for both team and product.</li> <li style="font-weight: 400;">You’ve collaborated with product managers and engineers to ship successful software products on desktop and mobile. </li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">10+ years of overall professional design experience</li> <li style="font-weight: 400;">5+ years of experience in product design management and leadership, preferably in software for enterprise and small business</li> <li style="font-weight: 400;">Fluency in UX best practices with a passion for simplifying complex problems</li> <li style="font-weight: 400;">Demonstrated record working with cross-functional teams to deliver software products</li> <li style="font-weight: 400;">A strong portfolio of design work showing end-to-end product design and experience managing teams</li> </ul> Does this sound like you? We’d love to hear from you. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5 minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Director of Engineering, MX (Security & SD-WAN)
San Francisco

2019-09-06T10:58:29-04:00

Engineering – Software

Director of Engineering, MX (Security & SD-WAN)

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the Director of MX Software, you will be responsible for a Security and SD-WAN portfolio that connects and protects millions of people around the world. Alongside our hardware engineering and product management teams, you’ll craft our products through new features, whole new product lines, and innovative updates and support for our customers. Meraki's cloud-managed model offers an unmatched opportunity to draw upon data from hundreds of thousands of networks to identify new threats and learn new ways to optimize traffic in real time. You will lead your team in leveraging this advantage to drive industry-leading innovation in both security and SD-WAN technology. A key focus will be your ability to support and grow a distributed team of embedded, networking, web, and QA experts. You will seek to align everyone to our most important objectives, offering a vision for the team and product that keeps them motivated and looking forward. You will have the opportunity to split your time between our San Francisco and San Jose offices. You will: <ul> <li>Work with the CTO, product management, and other senior engineering leaders to set the technical vision and short/long-term plans for the MX portfolio</li> <li>Partner with our recruiters to create strategies for building a diverse and inclusive team</li> <li>Mentor and coach managers and senior engineers through technical and non-technical challenges</li> <li>Develop career plans for your direct reports and help them do the same for theirs</li> <li>Encourage thoughtful and creative ways to recognize achievements on the team</li> <li>Lead performance, compensation, and promotion review processes</li> <li>Provide thoughtful counsel as a member of senior engineering leadership</li> <li>Assist with engineering-wide initiatives (off-sites, training, process evolution) several times per year</li> <li>Represent engineering at external events and speak to Meraki’s mission and vision</li> <li>Form close partnerships across Cisco to leverage their technology and talent</li> <li>Serve as the highest escalation point for customer-facing issues on the team</li> </ul> You are ideal for this role if you have: <ul> <li>10+ years of experience building networking and systems software</li> <li>Managed cross-functional teams of more than 10 engineers, and are passionate about growing as a manager and a leader</li> <li>Experience building teams, holding decisions on recruiting and organization design</li> <li>The empathy and emotional intelligence to lead a diverse and distributed group of engineers and managers at varying stages of their careers</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Full Stack Software Engineering, Winter Internship (January-April 2020)
San Francisco

2019-09-09T18:02:29-04:00

Engineering – Software

Full Stack Software Engineering, Winter Internship (January-April 2020)

San Francisco,

**This is Full Time position in San Francisco from January - April 2020** The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Intern-Full_Stack-FY19Q1-ExampleprojectsofaFullStackWebDeveloperIntern:">Example projects of a Full Stack Web Developer Intern:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You are pursuing a technical degree or have equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plan </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Full Stack Software Engineer, Summer Internship
San Francisco

2019-09-09T20:34:09-04:00

Engineering – Software

Full Stack Software Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Intern-Full_Stack-FY19Q1-ExampleprojectsofaFullStackWebDeveloperIntern:">Example projects of a Full Stack Web Developer Intern:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:Intern-Full_Stack-FY20Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You are pursuing a technical degree or have equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plan </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Full Stack Software Engineer, Summer Internship - Chicago
Chicago

2019-09-10T16:19:11-04:00

Engineering – Software

Full Stack Software Engineer, Summer Internship - Chicago

Chicago,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Intern-Full_Stack-FY19Q1-ExampleprojectsofaFullStackWebDeveloperIntern:">Example projects of a Full Stack Web Developer Intern:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:Intern-Full_Stack-FY20Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You are pursuing a technical degree or have equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in Chicago for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plan </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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How did you hear about Meraki?

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Full Stack Web Developer, Early Career
San Francisco

2019-09-06T10:58:29-04:00

Engineering – Software

Full Stack Web Developer, Early Career

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:E1-Full_Stack-FY20Q1-ExampleprojectsofaFullStackWebDeveloper:">Example projects of a Full Stack Web Developer:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:E1-Full_Stack-FY20Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You have a technical degree or equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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How did you hear about Meraki?

Are you a current Cisco employee?

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Product Software Engineer, Early Career
San Francisco

2019-09-08T17:10:23-04:00

Engineering – Software

Product Software Engineer, Early Career

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Product Software Engineer at Meraki, you will bring life to our products, imbuing them with what some call the Meraki Magic. Through your contributions, you will enable our customers to do more things more easily than ever before. You will have opportunities to work across our stack, developing software ranging from bootloaders, device drivers, and routing code to our distributed, cloud-hosted backend. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. Here are some of the projects you might find yourself working on: <ul> <li style="font-weight: 400;">Designing and implementing (usually in C/C++) features to improve the reliability, simplicity, and performance of our devices, as well as make them more flexible and powerful</li> <li style="font-weight: 400;">Bringing up our Linux-based system on new hardware platforms</li> <li style="font-weight: 400;">Collaborating with our hardware engineers on the design of new platforms</li> </ul> You’re the kind of person we’re looking for if: <ul> <li style="font-weight: 400;">You have a technical degree or equivalent experience, with a strong foundation in the fundamentals of computer science</li> <li style="font-weight: 400;">You are comfortable writing systems-level C/C++ (or if you’ve written your own OS!)</li> <li style="font-weight: 400;">You have familiarity developing and implementing computer networking fundamentals (TCP/IP, routing protocols, IPv6, etc.)</li> <li style="font-weight: 400;">You have worked with Linux on embedded platforms (like robots!)</li> <li style="font-weight: 400;">You have an understanding of OS fundamentals and experience working in both kernel and user space</li> <li style="font-weight: 400;">You love being a part of a tight-knit, high-performing team and want to have an impact with your own work while also elevating your teammates</li> </ul> As a software engineer early in your career, you may still be identifying areas that you are curious about or in which would like to develop more depth. At Meraki, you will have the opportunity to explore multiple technology areas and problem domains. Whether you have a passion for user interfaces, distributed systems, network protocols, or embedded development — or perhaps more than one of these — you will be able to dive deep here. Together with your team you will craft from top to bottom the suite of innovative products that make Meraki unique. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Product Software Engineer, Summer Internship
San Francisco

2019-09-10T16:24:48-04:00

Engineering – Software

Product Software Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Product Software Engineer at Meraki, you will bring life to our products, imbuing them with what some call the Meraki Magic. Through your contributions, you will enable our customers to do more things more easily than ever before. You will have opportunities to work across our stack, developing software ranging from bootloaders, device drivers, and routing code to our distributed, cloud-hosted backend. Here are some of the projects you might find yourself working on: <ul> <li style="font-weight: 400;">Designing and implementing (usually in C/C++) features to improve the reliability, simplicity, and performance of our devices, as well as make them more flexible and powerful</li> <li style="font-weight: 400;">Bringing up our Linux-based system on new hardware platforms</li> <li style="font-weight: 400;">Collaborating with our hardware engineers on the design of new platforms</li> </ul> You’re the kind of person we’re looking for if: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">You are comfortable writing systems-level C/C++ (or if you’ve written your own OS!)</li> <li style="font-weight: 400;">You have familiarity developing and implementing computer networking fundamentals (TCP/IP, routing protocols, IPv6, etc.)</li> <li style="font-weight: 400;">You have worked with Linux on embedded platforms </li> <li style="font-weight: 400;">You have an understanding of OS fundamentals and experience working in both kernel and user space</li> <li style="font-weight: 400;">You love being a part of a tight-knit, high-performing team and want to have an impact with your own work while also elevating your teammates</li> <li style="font-weight: 400;">You have previous internship or large scale project experience</li> </ul> As a software engineer early in your career, you may still be identifying areas that you are curious about or in which would like to develop more depth. At Meraki, you will have the opportunity to explore multiple technology areas and problem domains. Whether you have a passion for user interfaces, distributed systems, network protocols, or embedded development — or perhaps more than one of these — you will be able to dive deep here. Together with your team you will craft from top to bottom the suite of innovative products that make Meraki unique. <div> <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> </div> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Product Software Engineer, Winter Internship (January - April 2020)
San Francisco

2019-09-09T18:47:26-04:00

Engineering – Software

Product Software Engineer, Winter Internship (January - April 2020)

San Francisco,

**This is Full Time position in San Francisco from January - April 2020** The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Product Software Engineer at Meraki, you will bring life to our products, imbuing them with what some call the Meraki Magic. Through your contributions, you will enable our customers to do more things more easily than ever before. You will have opportunities to work across our stack, developing software ranging from bootloaders, device drivers, and routing code to our distributed, cloud-hosted backend. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. Here are some of the projects you might find yourself working on: <ul> <li style="font-weight: 400;">Designing and implementing (usually in C/C++) features to improve the reliability, simplicity, and performance of our devices, as well as make them more flexible and powerful</li> <li style="font-weight: 400;">Bringing up our Linux-based system on new hardware platforms</li> <li style="font-weight: 400;">Collaborating with our hardware engineers on the design of new platforms</li> </ul> You’re the kind of person we’re looking for if: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">You are comfortable writing systems-level C/C++ (or if you’ve written your own OS!)</li> <li style="font-weight: 400;">You have familiarity developing and implementing computer networking fundamentals (TCP/IP, routing protocols, IPv6, etc.)</li> <li style="font-weight: 400;">You have worked with Linux on embedded platforms </li> <li style="font-weight: 400;">You have an understanding of OS fundamentals and experience working in both kernel and user space</li> <li style="font-weight: 400;">You love being a part of a tight-knit, high-performing team and want to have an impact with your own work while also elevating your teammates</li> <li style="font-weight: 400;">You have previous internship or large scale project experience</li> </ul> As a software engineer early in your career, you may still be identifying areas that you are curious about or in which would like to develop more depth. At Meraki, you will have the opportunity to explore multiple technology areas and problem domains. Whether you have a passion for user interfaces, distributed systems, network protocols, or embedded development — or perhaps more than one of these — you will be able to dive deep here. Together with your team you will craft from top to bottom the suite of innovative products that make Meraki unique. <div> <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> </div> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Site Reliability Engineer (Observability)
London

2019-09-06T10:58:29-04:00

Engineering – Software

Senior Site Reliability Engineer (Observability)

London,

As a Site Reliability Engineer on the Meraki Observability Team, you will be responsible for building useful, scalable and secure monitoring systems that make sure we stay online. You’re passionate about data, care about the customer experience, and use automation to raise the bar. Meraki's Infrastructure Team is responsible for building and scaling the cloud that supports millions of Meraki devices. The Meraki cloud serves more than 2.5 billion HTTP requests per day across eight datacentres worldwide. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, security cameras, and phones. In this role you will join a small engineering team that is based out of our office in London, UK. You will be a part of the team that designs and builds the monitoring, log/event collection, and metric processing systems which support our private cloud. You will also provide your own perspective on our backend systems and constantly develop innovative ways to improve the way we manage the underlying infrastructure. <h2 id="E1-SiteReliabilityEngineer(Observability)-ExampleprojectsontheObservabilityteam:">Example projects on the Observability team:</h2> <ul> <li>Designing & implementing infrastructure for collecting metrics, crunching data and improving service monitoring to detect problems before they’re visible to our customers.</li> <li> Build ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases. </li> <li> Develop a self-service alerting system that allows developers to monitor the things they build - at any time, via a variety of notification methods, at a scale of hundreds of thousands of events a second. </li> <li> Develop comprehensive meta-monitoring tools that provide new insights into our complex event and metric pipelines. </li> <li> Improve libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems. </li> <li> Automate cluster scaling so monitoring resources can be requested and automatically deployed. </li> </ul> <h2 id="E1-SiteReliabilityEngineer(Observability)-Youareanidealcandidateifyou:">You are an ideal candidate if you:</h2> <ul> <li>Are interested in a mix of software development and systems administration.</li> <li>You are familiar with programming languages such as Ruby, Python, Scala or Bash.</li> <li>Passionate about automation and infrastructure management.</li> <li>Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian.</li> <li>Pursuing or recently completed a degree in Computer Science, Systems Administration or other STEM field, or equivalent practical experience.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Software Engineer, Embedded Platform Bring-up, Camera
San Francisco

2019-09-06T14:20:37-04:00

Engineering – Software

Senior Software Engineer, Embedded Platform Bring-up, Camera

San Francisco,

Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform Bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. The camera team is a small, fast-moving team building security cameras with a unique edge-storage architecture. The Meraki MV system is powerful, secure, and does not rely on any on-premise servers, making it easy to deploy and scale from one to hundreds of cameras per site. Today, cameras are mainly used for security, but what if they could be used for more? Imagery from a camera is information that can solve a problem or offer an alternative insight. MV cameras blend the best of cloud and IoT technology, making it simpler and easier for customers to use the camera as a sensor. As a Senior Software Engineer focused on platform bring-up, you will: <ul> <li> Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product. </li> <li> Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products. </li> <li> Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes. </li> <li> Integrate vendor board support packages and software development kits with our firmware and build system. </li> <li> Develop, port, and debug Linux device drivers. </li> <li> When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem. </li> <li> Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices. </li> </ul> You are an ideal candidate if you: <ul> <li> Have 5+ years professional experience programming in C or C++. </li> <li> Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing). </li> <li> Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees. </li> <li> Know common bus protocols like I2C, SPI, and MDIO. </li> <li> Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack. </li> <li> Have experience reading schematics and data sheets. </li> </ul> Bonus points for: <ul> <li> Experience writing device drivers. </li> <li> Upstreaming Linux patches. </li> <li> Knowledge of wireless protocols (e.g., 802.11, Bluetooth). </li> <li> Experience with multi-threaded or parallel programming. </li> <li> Experience with image sensors, GPUs, ISPs, DSPs, h.264 and other video encoding technologies. </li> <li> Knowledge of web technologies: databases, high-level languages (Ruby, JavaScript), frameworks (Rails, React), and architectural patterns. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Software Engineer, Network Access in Distributed Systems
London

2019-09-13T05:22:21-04:00

Engineering – Software

Senior Software Engineer, Network Access in Distributed Systems

London,

Job Title: Senior Software Engineer, Network Access in Distributed Systems Location: London About Cisco Meraki At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a>. Our devices are some of the most popular in the world: there are over 5.7 million devices online globally. This popularity comes with large scalability challenges: our backend handles more than 10 billion of requests to our devices 24/7/365. About the role We are looking for a Senior Software Engineer to help build features and solve scalability and reliability challenges that faces <a href="https://youtu.be/sBlU8Fo45r8?t=390">Meraki’s Dashboard</a>, the core web application and cloud infrastructure. You will be joining the Network Access Team which belongs to the Backend Group. The Backend Group is expanding to London where we have just started the team you’re joining. It’s an amazing opportunity to join a brand new team and shape its culture. For now, there are four teams in the group: <ul> <li style="font-weight: 400;">Data Engineering</li> <li style="font-weight: 400;">Device-to-Backend Connectivity</li> <li style="font-weight: 400;">Distributed Systems and Databases</li> <li style="font-weight: 400;">Network Access</li> </ul> The Network Access Team is responsible for scaling our distributed systems which enable advanced network authentication and policy enforcement on all Meraki devices. What you will do: <ul> <li style="font-weight: 400;">Architect, develop, scale, and maintain the backend services and infrastructure that power Meraki’s Dashboard. We believe in ownership over the entire software engineering cycle.</li> <li style="font-weight: 400;">Refactor monoliths into microservices and help us move towards containerisation. </li> <li style="font-weight: 400;">Collaborate with the three San Francisco-based backend teams as well as with other teams responsible for Meraki’s Dashboard including UI specialists, firmware engineers, SREs, engineering and product managers. You will see the true full stack nature of our products.</li> <li style="font-weight: 400;">Contribute to a kind, <a href="https://medium.com/cisco-meraki/thoughts-on-inclusion-and-diversity-90bce5a209cc">inclusive team</a> that’s enthusiastic about simplifying networking products for our customers by scaling distributed systems.</li> <li style="font-weight: 400;">You will have the opportunity to work on projects that span numerous domains — networking, databases, web app development, systems, and approximation algorithms — to help our backend scale to handle enormous amounts of data. </li> <li style="font-weight: 400;">You will make an immediate and significant difference to the hundreds of millions of users that rely on our access points, switches, security appliances, cameras every single day.</li> </ul> <h4>Here are some real examples of the work the Backend Group have done lately that might help you to get a better idea of what this job entails:</h4> <ul> <li style="font-weight: 400;">Adding features to <a href="https://meraki.cisco.com/lib/pdf/trust/lt-paper.pdf">LittleTable</a> (our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) to guarantee GDPR compliance & high performance across our geo-distributed customer base </li> <li style="font-weight: 400;">Providing always-up connectivity to millions of devices through mtunnel (our in-house VPN-like infrastructure) by building intelligent traffic routing & scaling capabilities</li> <li style="font-weight: 400;">Gathering real-time data from millions of Meraki devices, analyzing it, applying various algorithms to study the behavioral patterns & then storing the aggregated data in a way that can easily be displayed on the Meraki Dashboard</li> <li style="font-weight: 400;">Ensuring data consistency across various multi-region data centers that house the backbone of Meraki’s configuration data to enable a global customer base</li> </ul> <h4>About you</h4> <ul> <li style="font-weight: 400;">Experience in software development, particularly in backend, networking, distributed systems, databases, platform engineering or data processing.</li> <li style="font-weight: 400;">Strong familiarity in at least one of the following languages: Scala, Ruby, Java, Python, C/C++, Go. We predominantly use Scala for backend and are exploring Go at the moment, but we also have some C++ and Ruby. </li> <li style="font-weight: 400;">Basic familiarity with SQL.</li> <li style="font-weight: 400;">A focused, organized approach to development, testing, and quality.</li> <li style="font-weight: 400;">Excellent communication skills.</li> <li style="font-weight: 400;">Experience in analyzing, monitoring, and debugging distributed systems.</li> <li style="font-weight: 400;">Ability to travel (not frequent) to our HQ in San Francisco.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from <a href="https://medium.com/cisco-meraki/from-translation-to-tech-a-journey-ef37c12396a3">diverse backgrounds</a>. <h4>Bonus points for:</h4> <ul> <li style="font-weight: 400;">Personal projects or contributions to open-source projects</li> <li style="font-weight: 400;">Mentorship or leadership experience</li> <li style="font-weight: 400;">Passion for solving scalability challenges both on the organisational and technology levels</li> </ul> <h4>Life at Cisco Meraki</h4> We are passionate about building real products that <a href="https://youtu.be/CYxHEKPFbqY">our customers love</a>. We are confident you will love it here. As a Cisco Meraki employee you can expect: <ul> <li style="font-weight: 400;">A supportive and fun environment and a team that values your contributions. The Backend Group is called the Exploding Whales. Interested to learn why? Just message us.</li> <li style="font-weight: 400;">A lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups — Women of Meraki on <a href="https://twitter.com/womenofmeraki">Twitter</a> and <a href="https://www.instagram.com/womenofmeraki/">Instagram</a>.</li> <li style="font-weight: 400;">Trips to the HQ in San Francisco with <a href="https://www.instagram.com/p/Bcn4Xi6gWwa/">stunning views</a> of the Bay Bridge</li> <li style="font-weight: 400;">Actionable and candid feedback on a regular basis following <a href="https://www.radicalcandor.com/">Radical Candor</a>.</li> <li style="font-weight: 400;">Delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</li> <li style="font-weight: 400;">Paid time off to volunteer, and much more.</li> </ul> At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Software Engineer, Test Automation MR
San Francisco

2019-09-06T22:48:27-04:00

Engineering – Software

Senior Software Engineer, Test Automation MR

San Francisco,

Our mission at Cisco Meraki is to simplify technology so our customers can focus on what's most important to them: their customers, students, patients, and businesses. We’re making networking smarter, faster, and easier to deploy. We have millions of devices deployed and because they are managed from the cloud, we are able to use real-time data to continuously improve the performance and stability of our products. In this role you will be on the test automation team, a group fully embedded within the software development team. The team works closely with a number of other teams in Engineering and in other departments, such as Product Management and Hardware. You will work on growing our automated testing framework for the MR Access Point, an enterprise wireless product with industry leading features. As a senior engineer, you will maintain and add functionality to the testing framework. You will also assist developers in writing tests for new features, analyze test results for making firmware release decisions, and automate performance testing for publishing benchmarks. In addition to the technical work you will also have the opportunity to act as a mentor to other developers on the team. A DAY IN THE LIFE OF A SENIOR TEST AUTOMATION ENGINEER: <ul> <li>Growing the existing automation framework to support complex testing scenarios and cross-team integrations</li> <li>Identifying areas to make the framework more flexible and re-usable with an eye on object oriented design</li> <li>Contributing additional test cases and working with developers to add new tests for our growing feature set</li> <li>Partnering with firmware release engineers to determine firmware viability for customers</li> <li>Working cross-functionally with product managers, firmware engineers and vendors to squash bugs throughout our product development lifecycle</li> <li>Analyzing packet captures (wired and wireless) to troubleshoot and root cause issues</li> <li>Mentoring other team members on advanced coding concepts</li> </ul> <h2>You are qualified if you have:</h2> <ul> <li>A bachelor’s degree in Computer Science, Computer Engineering, or an equivalent amount of related experience</li> <li>4+ years of experience automating or scripting tests or other systems in languages such as Python or Ruby</li> <li>Hands-on experience designing and implementing an automated test framework</li> <li>The ability to work well both independently and as part of a team of developers and testers</li> <li>Agile development and continuous integration experience</li> </ul> BONUS POINTS IF YOU HAVE OR WOULD LIKE TO GET EXPERIENCE IN: <ul> <li>Computer networking (IPv4, TCP, UDP, VLAN, DHCP, DNS, HTTP, etc)</li> <li>Databases and Ruby on Rails</li> <li>Using development infrastructure tools, such as Jenkins, git, gerrit, JIRA</li> <li>Wireless networking standards such as 802.11 a/b/g/n/ac, etc</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Wireless Firmware Engineer
San Francisco

2019-09-16T17:18:52-04:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,

As a wireless feature engineer, you will be responsible for architecting and implementing features that improve the reliability, simplicity, and performance of our wireless products. You will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. Our projects are driven by technological innovation and developer creativity in addition to market demands, giving you the structure and freedom to pursue projects you are most passionate about. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. Example projects for a Wireless Features Engineer: <ul> <li>Designing an algorithm that collects data from access points in customer networks and uses that data to optimize their channel and power settings.</li> <li>Integrating drivers to allow dedicated crypto hardware offload for VPN authentication and encryption.</li> <li>Implementing 802.11r “fast roaming” to improve client roaming experience and minimize overhead.</li> <li>Enabling 802.1x authentication using Google authentication.</li> <li>Adapting our wireless mesh protocol to use packet aggregation to achieve higher throughput.</li> <li>Developing our BLE radio software to allow communicating over various protocols.</li> </ul> You are an ideal candidate if you: <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective communication skills and a strong ability to collaborate with others</li> <li>Are self-motivated and willing to learn new things and take on new challenges</li> </ul> Bonus points for: <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Site Reliability Engineer (Network)
Sydney

2019-09-06T10:58:29-04:00

Engineering – Software

Site Reliability Engineer (Network)

Sydney,

As SRE's at Meraki we are responsible for building the reliable and scalable cloud infrastructure that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 8 billion HTTP requests per day across eight data centers. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. We’re passionate about using automation to raise the bar. In this role you will join the Infrastructure SRE team that is based out of our offices in Sydney, San Francisco and London. The Infrastructure Site Reliability Engineering team's mission is to make Infrastructure as a Service (IaaS) a reality at Cisco Meraki and to ensure it meets the needs of the various platforms supported within Software Engineering. This typically includes areas such as operating system, compute (virtualized or traditional bare metal servers), storage, security, networking, network & infrastructure support services, and the vendor management of our physical sites. You will be responsible for design, development and operational aspects of the global network which supports our private cloud. We believe in automating manual tasks with the right tools. You will design, build and run automated network systems written in ruby. You will work closely with our existing vendors to coordinate all hands on work. In conjunction with advanced network fundamentals we embrace the *nix way, automate away tedious tasks and strive to build infrastructure as code whenever possible. Example projects of a Site Reliability Engineer (Network): <ul> <li style="font-weight: 400;">Design, implementation and management of an overlay network to support 1000’s of containers.</li> <li style="font-weight: 400;">Automated testing infrastructure to accelerate the velocity at which we can deploy changes.</li> <li style="font-weight: 400;">Developing comprehensive monitoring tools that provide visibility into the performance and reliability of our network infrastructure.</li> <li style="font-weight: 400;">Automated testing infrastructure to accelerate the velocity at which we can deploy changes.</li> </ul> You are an ideal candidate if you: <ul> <li style="font-weight: 400;">Have 3+ years experience designing, deploying and operating mid to large scale network environments.</li> <li style="font-weight: 400;">Have 2+ years experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li style="font-weight: 400;">Your interest spans beyond routers and switches, you enjoy solving end-to-end problems and have solid experience with protocols at all layers of the OSI model (ARP, DNS, HTTP, etc).</li> <li style="font-weight: 400;">Script or code with 1-2 languages like Ruby, Scala, Python or Bash. You are comfortable digging into other people’s source code in search of the root cause of a problem and you automate all the things.</li> <li style="font-weight: 400;">Have experience on a pager rotation where you responded to escalations quickly to minimize customer downtime. This role requires being part of a workday on-call rotation.</li> <li style="font-weight: 400;">Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian.</li> </ul> Bonus points for experience with: Network Security, BGP, OSPF, IPv6, TCP BBR, DMVPN, IPSec, MACSec, NMS, advanced Unix/Linux, system administration, scripting/Bash/Ruby/Python, project management experience, AWS/Azure, Docker, K8s, SDN/Openstack/Openflow, Ansible/Puppet/Chef, REST/SOAP APIs, TLS or Cloud/ISP/Telco exposure. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Site Reliability Engineer, Summer Internship
San Francisco

2019-09-09T18:53:59-04:00

Engineering – Software

Site Reliability Engineer, Summer Internship

San Francisco,

As a Site Reliability Engineering Intern on the Meraki Infrastructure Team, you are responsible for everything from our server hardware and operating systems to developing tools for code deployment and service monitoring. You will partner with senior members of the team to build software and systems to monitor, scale and deploy our distributed cloud services. Meraki's Infrastructure Team is responsible for building and scaling the cloud that supports millions of Meraki devices. The highly-available Meraki cloud serves more than 1.5 billion HTTP requests per day across six data centers worldwide. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, security cameras, and phones. In this role, you will be an integral member on a small engineering team that is based out of Meraki’s San Francisco headquarters and coordinating with our London and Sydney teams. You will be a part of the team that makes crucial decisions about how to manage and scale complex, high-performance distributed systems. You will also provide your own perspective on our backend systems and constantly develop innovative ways to improve the way we manage the underlying infrastructure. <h2>Example projects of a Meraki Site Reliability Engineering Intern:</h2> <ul> <li style="font-weight: 400;">Designing & implementing infrastructure for collecting metrics, crunching data and improving service monitoring to detect problems before they’re visible to our customers</li> <li style="font-weight: 400;">Building systems to automate our server lifecycle, from configuration management to server bootstrap and decommission</li> <li style="font-weight: 400;">Scaling our continuous deployment system to accommodate a rapidly growing team and increasing feature velocity without compromising stability</li> <li style="font-weight: 400;">Troubleshooting, performing root cause analysis, and resolving production issues from the application and network layers all the way down to the system level. This might include anything from digging into source code (our own or from open source projects), hunting memory leaks, tracing bottlenecks in upstream networks, or database query optimization</li> <li style="font-weight: 400;">Advising other development teams when building new products so that they’re scalable, maintainable, and performing well</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li style="font-weight: 400;">Are interested in a mix of software development and systems administration</li> <li style="font-weight: 400;">You are familiar with programming languages such as Ruby, Python, Scala or Bash</li> <li style="font-weight: 400;">Passionate about automation and infrastructure management</li> <li style="font-weight: 400;">Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian</li> <li style="font-weight: 400;">Pursuing or recently completed a degree in Computer Science, Systems Administration or other STEM field, or equivalent practical experience</li> </ul> <h2 id="JD:Intern-Frontend-FY19Q1-Intern/Co-OpProgramOverview:">Intern/Co-Op Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Frontend-FY19Q1-Intern/Co-OpBenefits:">Intern/Co-Op Benefits:</h2> <ul> <li> Housing assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Software Manager - MR Platform Bring-up
California

2019-09-16T17:00:41-04:00

Engineering – Software

Software Manager - MR Platform Bring-up

California,

<h6> </h6> Software Manager, MR Platform Bring-up At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the head of our wireless platform bring-up team, you will bring life to our Linux-based wireless portfolio with a wide range of advanced features. In this role, you will direct a team of 5-6 engineers, providing them technical mentorship as well as planning the team’s roadmap. Your team’s mission is to build and support new MR products by integrating bootloaders, vendor board support packages and device drivers on prototype hardware. As the Manager of the MR Platform Bring-Up team, you will: <ul> <li style="font-weight: 400;">Assist in bringing up new MR platforms, owning projects from block-diagram concepts, to prototype boards, all the way to shipping product</li> <li style="font-weight: 400;">Collaborate with Hardware Engineering, Product Management teams and Manufacturing Partners to develop secure, reliable, and scalable manufacturing processes</li> <li style="font-weight: 400;">Collaborate with Hardware Engineering team on vendor/chipset selection and influence high-level architecture for new Meraki products.</li> <li style="font-weight: 400;">Plan and track platform bring-up timelines, updating the rest of the team on schedule changes</li> <li style="font-weight: 400;">Write performance reviews and encourage the professional growth of everyone on your team</li> <li style="font-weight: 400;">Identify gaps in your team’s knowledge or ability to execute, and work with our recruiters to build out your team</li> <li style="font-weight: 400;">Be a part of the leadership of the larger MR team: weighing in on development priorities, projects going on across the team, etc.</li> </ul> You are ideal for this role if you have: <ul> <li style="font-weight: 400;">A bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related field</li> <li style="font-weight: 400;">2+ years of leadership experience on projects involving substantial planning and coordination </li> <li style="font-weight: 400;">5+ years of software development experience using C/C++/Assembly</li> <li style="font-weight: 400;">5+ years of experience in Linux-based embedded platform bringup, bootloaders and/or device driver development</li> <li style="font-weight: 400;">Strong understanding of Operating Systems, Multi-threaded Programming and Platform Architecture (CPU, Memory Hierarchy, Storage Subsystems and High Speed Communication Bus Protocols - PCIe/USB)</li> <li style="font-weight: 400;">Expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), JTAG debuggers and Logic Analyzers.</li> <li style="font-weight: 400;">Experience reading schematics and datasheets</li> </ul> Bonus points for: <ul> <li style="font-weight: 400;">Knowledge of wireless protocols (e.g., 802.11, Bluetooth, Zigbee, Thread)</li> <li style="font-weight: 400;">Experience with wired networking (LAN and WAN) and TCP/IP suite of protocols</li> <li style="font-weight: 400;">Knowledge of web technologies: databases, high-level languages (Python, Ruby, JavaScript), and frameworks (Rails, React)</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Test Automation Software Engineer, Summer Internship
San Francisco

2019-09-09T20:07:04-04:00

Engineering – Software

Test Automation Software Engineer, Summer Internship

San Francisco,

<div id="main-content" class="wiki-content"> Simplicity. Meraki makes setting up, managing, and maintaining networks easier than it has ever been before. Simplified and smarter networking means that businesses run more smoothly, and more people have reliable access to the information they need. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. You will join a test automation team that is fully embedded within our software engineering team. We handle all types of testing projects for our cloud managed products; from nightly feature tests across the latest firmware images to performance testing of all kinds. We run large scale testing to measure how small changes could impact our performance. Our automation framework is being used across software engineering and we continue to make it more intuitive. Our products are used in over a million networks and our customers rely on our products to serve ten of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for the newest additions to our teams who are as passionate about quality as we are. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Your contributions will make direct impact to the success of our business. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2>A day in the life of Test Automation Engineering Intern:</h2> You may design a testbed from the ground up that has the ability to change topologies on the fly. You will have an in-house automation framework at your disposal as well as APIs to hook into for further automation. You will have the autonomy to craft and implement a solution as well as the knowledge and experience of team members to help you along the way. In addition to software testing, you may have a chance to work on our latest hardware appliances from an early phase of development. You will get to learn some of the cool technologies inside the box. Through testing you will gain firsthand knowledge about the performance and be able to guide the team in improving the quality before we release the product. <h2>You are an outstanding applicant if:</h2> <ul> <li> You are pursuing a technical degree or equivalent experience with a strong foundation in the fundamentals of computer science and computer networking </li> <li> You are proficient in scripting languages such as Ruby or Python </li> <li>You are proficient in Lunix and REST API</li> <li> You have working knowledge of core network protocols like TCP/IP, DHCP, DNS, VLANS, etc. </li> <li> You have experience in scaling or performance testing </li> <li> You have CCNA or equivalent certification </li> <li>You have familiarity with UI framework such as React/Ember/Angular</li> <li> You have familiarity with IPv6 and routing protocols like OSPF and BGP </li> <li> You have worked with virtualization or container technology, such as ESXi, Xen, Docker, etc. </li> <li> You have used development infrastructure tools such as Jenkins, Git, Gerrit, and JIRA and/or have experience with Database solutions (e.g, InfluxDB, PostgreSQL, etc) </li> </ul> <h2>Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2>Intern Benefits:</h2> <ul> <li> Housing assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. </div>

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Test Automation Technical Lead, Tools- Dashboard
San Francisco

2019-09-11T17:08:01-04:00

Engineering – Software

Test Automation Technical Lead, Tools- Dashboard

San Francisco,

<h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-AboutMeraki">About Meraki</h2> Meraki is making IT easier, faster, and smarter with technology that simply works. Our full stack teams build and maintain features, frameworks, and tools to craft an excellent user experience in Meraki’s Dashboard. Dashboard drastically simplifies the process of deploying and configuring distributed networks, enabling customers to debug networking issues in real time from anywhere. Its rich data visualizations help users detect trends in network traffic and foot traffic alike. Meraki Engineers put the customer experience first, own projects from beginning to end, and are problem solvers. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-TheOpportunity:">The Opportunity:</h2> As a Senior Software Engineer - Test Automation And Tools - Dashboard, you will be the start of a newly forming testing team. At first your duties will be very hands on, with a bit of testing evangelism thrown in. As we realize our intention to make Meraki's dashboard as reliable as it is delightful, your team will grow. With this growth comes the potential to grow with it and lead the team. Our products are used in over a million networks and our customers rely on our products to serve tens of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for a test automation engineer who is as passionate about quality as we are. Your contributions will make direct impact to the success of our business. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-ADayInTheLifeOfATestAutomationEngineer:">A Day In The Life Of A Test Automation Engineer:</h2> On some days, you may be designing a testbed from the ground up that has the ability to change network topologies on the fly. On other days you may be teaching other teams about new ways to test their code. You will have the autonomy to craft and implement a solution as well as the knowledge and experience of team members to help you along the way. In addition to software testing, you may have a chance to work on our latest hardware appliances from an early phase of development. You will get to learn some of the cool technologies inside the box. Through testing you will gain firsthand knowledge about the performance and be able to guide the team in improving the quality before we release the product. <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-PotentialProjectsInclude:">Potential Projects Include:</h2> <ul> <li>Build and deploy an integration test system </li> <li>Get code coverage tools working and a way to assign missing tests to teams</li> <li>Research and propose improvements to how we measure test coverage </li> <li>Build SLAs for test-pass rates that are dependent on the importance of various tests (e.g. system, critical, etc)</li> <li>Administer and scale the testing infrastructure (Teamcity)</li> <li>Build integration with code deployment</li> <li>Build additional monitoring around test runs</li> <li>Consult on building test plans</li> <li>Advocate for testing best practices across teams and disciplines</li> <li>Mentor and train other engineers on how to write quality tests and improve existing ones</li> </ul> <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-YouMaBeAGreatFitIfYou:">You May Be A Great Fit If You:</h2> <ul> <li>Have 5+ years of strong scripting experience using dynamic languages like Ruby and Python </li> <li>7+ years of experience in Test Development and/or Test Automation roles</li> <li>Proven to be a great technical communicator</li> <li>Are opinionated on testing frameworks and can back them up with words and code</li> <li>You use data and metrics to inform decisions</li> <li>Enjoy on-boarding new team members, mentoring, and teaching others</li> <li>Have in-depth of knowledge and experience with automation platforms like Jenkins</li> <li>Are able to weigh technical trade-offs against business goals</li> <li>You know your way around a Unix command line</li> <li>Hold deep technical curiosity</li> <li>You are an enthusiastic advocate for testing best practices</li> </ul> <h2 id="JD:E4/E5-SeniorSoftwareEngineer-TestAutomationandTools-Dashboard-FY19Q1-BonusPointsIfYouHaveExperienceWith:">Bonus Points If You Have Experience With:</h2> <ul> <li>TeamCity and/or Jenkins</li> <li>Docker and/or other container technologies</li> <li>Rails</li> <li>Postgres or other RDBMS</li> <li>testing React</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Engineering – Hardware

Hardware Engineer, Summer Internship
San Francisco

2019-09-09T18:51:22-04:00

Engineering – Hardware

Hardware Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. Our Hardware Team leads all products and control every aspect of creation. From architecture and initial sketches through detailed design and the final drive to mass and sustaining production, nothing escapes the Hardware team's sphere of influence and responsibility. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. What we look for in all intern/co-op candidates: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">Clear and effective communication skills</li> <li style="font-weight: 400;">Proactive learners who can quickly pick up working in multiple frameworks, languages and environments</li> <li style="font-weight: 400;">Passionate team players</li> <li style="font-weight: 400;">Continually able to learn from experience and eager for feedback</li> <li style="font-weight: 400;">Previous internship or large scale project experience</li> <li style="font-weight: 400;">Familiarity with the fundamentals of Computer Science (Javascript, CSS, Ruby on Rails, C/C++ or an understanding of databases)</li> </ul> Projects and Work Life: Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a wireless device. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. Examples of Previous Projects: <ul> <li style="font-weight: 400;">Hardware Program Manager for an emerging product starting at the early technical Engineering Validation Testing Phase</li> <li style="font-weight: 400;">Project manager through the PVT stages up to MP</li> <li style="font-weight: 400;">Exploration towards a new research-based platform using bring-up, firmware, and UI development</li> </ul> Intern Benefits: <ul> <li style="font-weight: 400;">Housing assistance in San Francisco for duration of program</li> <li style="font-weight: 400;">Competitive salary</li> <li style="font-weight: 400;">Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li style="font-weight: 400;">Lunch and dinner daily</li> <li style="font-weight: 400;">Customized laptop and desk setups</li> <li style="font-weight: 400;">Medical coverage plans</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Hardware Sustaining Engineer, Camera
San Francisco

2019-09-06T10:58:29-04:00

Engineering – Hardware

Hardware Sustaining Engineer, Camera

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a Hardware Sustaining Engineer who will work with our JDM partners and Hardware team to prevent quality issues around our Smart Camera products. Your work will involve: <ul> <li style="font-weight: 400;">Reviewing and helping define quality test standards to minimize design quality issues.</li> <li style="font-weight: 400;">Reviewing EVT and DVT reports from JDM partners. </li> <li style="font-weight: 400;">Defining manufacturing quality metrics, monitor production quality, and work with JDM partners to drive continuous improvement. </li> <li style="font-weight: 400;">Follow-up on RMA trends and drive corrective action back through manufacturing as necessary. </li> <li style="font-weight: 400;">Do sustain support for products through to the end of life. Report on Quality to other departments within Meraki.</li> </ul> You will: <ul> <li style="font-weight: 400;">Audit/Evaluate JDM quality systems to ensure they are producing a quality product.</li> <li style="font-weight: 400;">Work with the Meraki Hardware team through EVT, DVT and pilot production to help ensure a good quality product.</li> <li style="font-weight: 400;">Support the product from initial mass production through its end of life.</li> <li style="font-weight: 400;">Work with Manufacturing Process/Test team on the data that will be collected from the test.</li> <li style="font-weight: 400;">Work with JDM on continuous improvement on yields and process/test stability.</li> <li style="font-weight: 400;">Work with the JDM partners on qualifying new component sources.</li> <li style="font-weight: 400;">Monitor the JDM process quality trend for changes and drive corrective actions.</li> </ul> You have: <ul> <li style="font-weight: 400;">BSEE or equivalent in experience</li> <li style="font-weight: 400;">Combined 5 years’ experience EVT/DVT and manufacturing engineer or manufacturing quality</li> <li style="font-weight: 400;">1+ years doing EVT and DVT</li> <li style="font-weight: 400;">1 to 3 years’ experience with camera products in production</li> <li style="font-weight: 400;">Experience with Asia CM or JDM manufacturing</li> </ul> Bonus Points: <ul> <li style="font-weight: 400;">Experience with PLM systems change order processes</li> <li style="font-weight: 400;">Experience with component engineering</li> <li style="font-weight: 400;">Experience with wireless hardware</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Supply Chain, Summer Internship
San Francisco

2019-09-09T19:57:44-04:00

Engineering – Hardware

Supply Chain, Summer Internship

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Meraki’s Supply Chain Management (SCM) Team’s mission is to build agile, flexible, and sustainable supply chains in support of our growing product lines. As a Supply Chain Intern, you will be working on project(s) that help fulfill this mission. Supply Chain Intern projects are focused on taking complexity of supply chains and simplifying them to ensure availability of product for our customers. What we look for in all intern/co-op candidates: <ul> <li style="font-weight: 400;">MA/MS in Supply Chain, Operations, Engineering or a related field (in Progress)</li> <li style="font-weight: 400;">Clear and effective communication skills</li> <li style="font-weight: 400;">Proactive learners who can quickly pick up working in multiple frameworks, languages and environments</li> <li style="font-weight: 400;">Passionate team players</li> <li style="font-weight: 400;">Continually able to learn from experience and eager for feedback</li> <li style="font-weight: 400;">Previous internship or large scale project experience</li> <li style="font-weight: 400;">Familiarity with the fundamentals of Supply Chain, in particular Inventory Optimization and Multi-echelon strategies</li> </ul> Projects and Work Life: Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a wireless device. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. Intern Benefits: <ul> <li style="font-weight: 400;">Housing Assistance in San Francisco for duration of program</li> <li style="font-weight: 400;">Competitive salary</li> <li style="font-weight: 400;">Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li style="font-weight: 400;">Lunch and dinner daily</li> <li style="font-weight: 400;">Customized laptop and desk setups</li> <li style="font-weight: 400;">Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Channel Sales

Channel Account Manager
Singapore

2019-09-19T19:07:56-04:00

Channel Sales

Channel Account Manager

Singapore,

<div class="MSWordContent"> Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across ASEAN market and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilize your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organization to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organization</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 4 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape in ASEAN</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 50%</li> <li>Experience leading the complete life-cycle of a project</li> <li> </li></ul> You are: <ul> <li>you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>you identify areas where we can improve as a team, and raise and address them directly.</li> <li>you take ownership of yourself and your circumstances</li> <li>you share early and often to engage those around you</li> </ul> </div> <div class="MSWordContent"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div>

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Channel Account Manager, Germany
Germany

2019-09-06T10:58:29-04:00

Channel Sales

Channel Account Manager, Germany

Germany,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across Germany and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape in Germany</li> <li>Business fluency in both German and English</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative – you share early and often to engage those around you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Strategic Sales Manager
Dallas

2019-09-15T19:23:23-04:00

Channel Sales

Strategic Sales Manager

Dallas,

Want to work for a fast-paced and rapidly growing organization at the forefront of the Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and is quickly becoming known as the most successful acquisition in the company’s history. We’re crushing our sales targets, outpacing our competitors and continuing to win new logos across all segments of the market. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers. You’ll be an early contributor playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and ambitious mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality <h2>Responsibilities</h2> <ul> <li>Seek and acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Negotiate business relationships and contracts</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Partner with Cisco and Meraki account teams to penetrate new SP’s and close deals with end users</li> </ul> <h2>Qualifications</h2> <ul> <li>5+ years of large scale strategic selling experience</li> <li>Background selling to or through service providers and/or selling managed services preferred</li> <li>Validated ability to quickly build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> <li>Ability to travel up to 50%</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategic Sales Manager - Japan
Tokyo

2019-09-06T10:58:29-04:00

Channel Sales

Strategic Sales Manager - Japan

Tokyo,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers across the Japan region. You’ll be playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and entrepreneurial mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality What you will do: <ul> <li>Acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Close sell-to opportunities (ex: Public Wi-Fi, internal use) generating new revenue for Meraki</li> <li>Partner with Cisco and Meraki account teams to close deals with end-users</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Negotiate business relationships and contracts</li> </ul> Who you are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> </ul> Minimum Qualifications: <ul> <li>5+ years of large scale strategic sales experience</li> <li>Background selling to or through service providers and/or selling managed services</li> <li>Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Training and Evangelism

Community Manager
San Francisco

2019-09-11T14:21:31-04:00

Training and Evangelism

Community Manager

San Francisco,

<h2>Community Manager</h2> The Training & Evangelism team is a highly interdisciplinary part of the Cisco Meraki organization. We help to drive market adoption by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants. As part of this mission, we support an active online community for ongoing peer-to-peer engagement, troubleshooting, and learning. The community launched in August 2017 and currently has over 25,000 members and 4,500 unique logins per month. We are looking for an experienced Community Manager to lead the continued growth and evolution of the Meraki Community. If you’re a strategically-minded community leader who delights in the details of community configuration and content moderation, we’d love to talk to you. <h2>Responsibilities</h2> <ul> <li>Own and execute on the roadmap for community growth and evolution</li> <li>Collaborate with the Community Engagement Manager and marketing teams to create editorial calendars that keep the community engaged and growing</li> <li>Support and evolve our super user program and reputation / rewards programs</li> <li>Interface extensively with internal and external stakeholders, including customers, partners, and departments such as Sales, Marketing, Product and Support</li> <li>Evolve and own the community KPIs</li> <li>Oversee technical, integration, and system administration aspects of the community (we use the Khoros community platform, SAML-based SSO, Salesforce, and Marketo)</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>5+ years of experience in community management, customer advocacy, or product management</li> <li>Proven ability to work collaboratively with others across a large organization</li> <li>Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions</li> <li>Self-starter able to thrive in a fast-paced, global, and dynamic environment</li> <li>Understanding of UX design and development of community platforms to deliver the best user experience</li> <li>Familiarity with the administrative and technical aspects of community platforms (Khoros / Lithium a plus)</li> <li>Active member of an online community</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Finance

Accounting Manager
San Francisco

2019-09-06T10:58:29-04:00

Finance

Accounting Manager

San Francisco,

It's an exciting time to work at Cisco. Every single day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience. The Business Entity Finance (BEF) team has an exciting opportunity for an Accounting Manager supporting Cisco’s fastest growing Meraki Business Unit. This position is located in San Francisco, but may require travel to San Jose on an ad hoc basis. What You Will Do: <ul> <li>Manage and oversee end to end Meraki US entity accounting including: <ul> <li>Month-end close</li> <li>Supply chain accounting</li> <li>Inter-company accounting</li> <li>Limited Fx accounting</li> <li>Elimination entries</li> <li>Limited revenue/deferred revenue</li> <li>Prepare journals and reconciliations</li> <li>Review journals prepared by staff accountants</li> </ul> </li> <li>Manage the non-standard deal review meetings and track non-standard revenue items</li> <li>Perform monthly and quarterly SOx controls</li> <li>Participate in various ad hoc projects, including but not limited to, new entity enablement, new business models, operation automation, etc.</li> <li>Liaise with Cisco counterparts to ensure correct accounting and processes are being followed</li> <li>Craft and build partnerships with cross functional teams to allow for timely completion of projects and knowledge sharing.</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Finance or Accounting (CPA preferred)</li> <li>At least 5-8 years of dynamic experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Capable of working cross functionally with teams and commit to deadlines, cultivating a positive work environment</li> <li>Ability to prioritize and actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Great teammate, capable of dealing with complex issues</li> <li>Proficiency in Excel and PowerPoint is required</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Hands on experience and knowledge of Microsoft’s Great Plains or Oracle ERP modules</li> <li>Big 4 Audit Experience</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Accounting Operations Analyst
San Francisco

2019-09-16T12:16:20-04:00

Finance

Accounting Operations Analyst

San Francisco,

Cisco Meraki is searching for an Accounting Operations Analyst to join our Finance team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? What You Will Do: You are a dynamic, motivated and enthusiastic individual who thrives in a rapidly changing environment. You will contribute to a broad spectrum of operational accounting areas in order to maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization. Additional Key Responsibilities: <ul> <li>Perform various accounting functions relating to working capital management, with primary focus on Procure to Pay and Invoice to Cash activities.</li> <li>Maintain and generate accurate accounting records and support for entries to ledgers.</li> <li>Support key run-the-business operational activities for financial planning, accounting, reporting, and consolidation of Meraki into Cisco.</li> <li>Compile and review document selections for Audit/SOX compliance.</li> <li>Work cross functionally with business leaders, finance, accounting, tax, and audit to answer financial questions/concerns.</li> <li>Assist with Accounting/Finance related projects and ad hoc analysis</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Business Related field (Finance or Accounting preferred)</li> <li>At least 2 to 3 years of related experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Proficiency in Excel and PowerPoint</li> <li>Capable of working cross functionally with teams and commit to deadlines, fostering a positive work environment</li> <li>Ability to actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Strong team player, capable of dealing with complex issues</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Experience with Microsoft Great Plains or Oracle ERP systems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Marketing

UX Designer (Web) - 3 Month Contract
San Francisco

2019-09-13T10:26:25-04:00

Marketing

UX Designer (Web) - 3 Month Contract

San Francisco,

 <h2>Overview</h2> Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Cisco Meraki is looking for a Web Designer to join our Creative Studio Team on a 3 month contract. We are a dynamic, agile group of designers responsible for visually representing the company and continually developing the brand. Our corporate websites are key channels in how we drive engagement, market our products, educate and delight our customers and partners, and ultimately tell our story. You have a passion for creating rich and dynamic web experiences, and you are looking to contract with a passionate group to help revamp and deepen our web presence. You value collaboration and also share the values of Everybody In, Simplify Everything, Care Deeply, and Be Brave. <h2>What will you be working on?</h2> The Marketing team is responsible for a number of websites and platforms. You will be dedicated to helping the team audit existing assets, test new ideas, build out wireframes, and craft pixel-perfect mock-ups, as well as document a design system and style guide, all the while contributing to web strategy conversations. We seek to design a best-in-class responsive web experience for all Meraki customers and partners, as well to establish a web platform to execute on marketing goals like generating new leads and educating a global audience about new and updated products. <h1>Requirements</h1> <ul> <li style="font-weight: 400;">Resume and cover letter in which you list your three favorite websites</li> <li style="font-weight: 400;">Provide a portfolio website and/or links to your previous work</li> <li style="font-weight: 400;">Able to work in San Francisco</li> </ul> <h1>Responsibilities</h1> <ul> <li style="font-weight: 400;">Build wireframes based on existing requirements and input from collaborators</li> <li style="font-weight: 400;">Prepare production-ready mock-ups of different page types / templates</li> <li style="font-weight: 400;">Help establish and maintain a scalable design system</li> <li style="font-weight: 400;">Collaborate closely with Meraki designers</li> <li style="font-weight: 400;">Collaborate with content authors, team managers, and other stakeholders to understand strategy, gather feedback, and incorporate revisions</li> <li style="font-weight: 400;">Help conduct user research and testing with high fidelity prototypes</li> <li style="font-weight: 400;">Craft design documentation and prepare files for handoff to a development team</li> </ul> <h1>Qualifications</h1> <ul> <li style="font-weight: 400;">3-5 years experience in web design (freelance, agency, firm, or comparable tech company)</li> <li style="font-weight: 400;">Expert proficiency with Sketch, Figma, Adobe XD (or similar)</li> <li style="font-weight: 400;">Experience with developer handoff tools (InVision, Zeplin, or similar)</li> <li style="font-weight: 400;">Experience designing enterprise B2B CMS-driven websites for a worldwide audience</li> <li style="font-weight: 400;">Expertise in building responsive websites with a mobile-first philosophy</li> <li style="font-weight: 400;">Good sense of housekeeping and best practices for production workflow</li> <li style="font-weight: 400;">Excellent interpersonal skills for both expressing your ideas and understanding others</li> <li style="font-weight: 400;">Experience with SVG animation or Adobe Experience Manager</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Web Marketing Team Manager
Chicago
San Francisco

2019-09-12T16:06:46-04:00

Marketing

Web Marketing Team Manager

Chicago,San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission and reach groups previously left in the darkness. Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 230,000 customers and 3 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, communications, EMM, and security cameras, all managed through Meraki’s web-based dashboard interface. We are looking for a creative, motivated, collaborative manager to build a small but mighty web development team. Meraki is a start-up with the backing of Cisco, talk about a great situation. We are a fast moving, highly ambitious team that respects “just enough process and no more.” If you like being accountable and building a business then this is the role for you. At Meraki you will work with our Design, Brand and Digital Marketing teams to execute plans to drive leads that will be passed to our sales team and partners. This role reports directly to the Global Manager of Creative Studio. <h2>About you:</h2> <ul> <li style="font-weight: 400;">You have a “yes and” mindset</li> <li style="font-weight: 400;">You have experience working with Adobe Experience Manager and bonus points for familiarity for Touch UI</li> <li style="font-weight: 400;">You have maintained, improved and translated content for a global website</li> <li style="font-weight: 400;">You are a leader who can attract talent, but are ready to roll up your sleeves and dive into hands-on work</li> <li style="font-weight: 400;">Google is your friend and you have a basic understanding of how to improve our rankings</li> <li style="font-weight: 400;">You have managed a B2B lead generation site before and have the scars to prove it</li> <li style="font-weight: 400;">You have strong opinions, loosely held</li> <li style="font-weight: 400;">You focus on the user experience above all else</li> </ul> <h2>Responsibilities:</h2> <ul> <li style="font-weight: 400;">Work with counterparts at Cisco to select and implement the pieces of their webstack that will improve Meraki’s web performance</li> <li style="font-weight: 400;">Build and lead a team of web producers and advocate for building the group over time</li> <li style="font-weight: 400;">Ensure data from analytics and advertising tags are properly tracked and reported</li> <li style="font-weight: 400;">Improve customer journeys through our site</li> <li style="font-weight: 400;">Work with Brand and Design to ensure we are consistently putting the best of Meraki on the web and adhering to guidelines</li> <li style="font-weight: 400;">Work with the Digtial Marketing team to find ways to drive more leads through the use of microsites, landing pages and etc.</li> <li style="font-weight: 400;">Work with our Events team to create event specific landing pages that track invitations and conversions</li> <li style="font-weight: 400;">Collaborate with people across the organization to prioritize, create and implement new pages as needed.</li> </ul> <h2>Requirements:</h2> <ul> <li style="font-weight: 400;">3 years leading a global site</li> <li style="font-weight: 400;">Experience with Adobe Experience Manager</li> <li style="font-weight: 400;">Experience with SEO projects including copy optimization, international SEO, backlinks, etc.</li> <li style="font-weight: 400;">2 years of direct people management</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Management

Product Manager - New Products
San Francisco

2019-09-06T10:58:29-04:00

Product Management

Product Manager - New Products

San Francisco,

You will lead and build a small, highly talented team. You have unlimited funding. You have a global brand and 25,000 sales people. And you have a launch date. What do you do now? This is a unique opportunity to develop a new product family where you enjoy the benefit of Meraki’s agile startup culture, while gaining the scale and resources of a global corporation such as Cisco. In this role, you will be responsible for bringing a simple concept or early prototype to market as a complete product family. You will protect the idea of a Minimally Viable Product (MVP), while executing with the hunger of a small company seeking their next round of funding. By using many market-leading technologies and infrastructure components already in use at Meraki, you will have the opportunity to create at a scale that would be impossible on your own. All of this is possible because you will be working with a diverse and incredibly talented collection of people. From developers to marketeers, sales people to executives, you will influence, motivate, and direct a wide variety of resources to achieve the collective goal. <h2>WHAT YOU'LL BE DOING: </h2> <ul> <li style="font-weight: 400;">Becoming an industry expert in your field.</li> <li style="font-weight: 400;">Taking a product concept from nothing to something.</li> <li style="font-weight: 400;">Shipping the first MVP within 12 months of joining.</li> <li style="font-weight: 400;">Defining, owning, and executing a 3 year roadmap for your product family.</li> <li style="font-weight: 400;">Ultimate responsibility for everything related to your product family.</li> <li style="font-weight: 400;">You will be involved in everything. Your mission is to work out what will make the difference at any given time, and focusing on positively impacting that outcome when there isn’t time to do everything.</li> <li style="font-weight: 400;">Working with every department at the company.</li> <li style="font-weight: 400;">Spending up to 20% of your time traveling to see customers and industry events.</li> </ul> <h2>WHAT WE'RE LOOKING FOR:</h2> <ul> <li style="font-weight: 400;">An entrepreneur, a risk taker, someone who looks beyond tomorrow.</li> <li style="font-weight: 400;">A leader with exceptional interpersonal skills capable of motivating a diverse team.</li> <li style="font-weight: 400;">Someone with a curious nature with a love of new and emerging technologies.</li> <li style="font-weight: 400;">Customer empathy, but with the critical thinking needed to ask the challenging questions.</li> <li style="font-weight: 400;">An abstract thinker who can spot the patterns of high value customer problems.</li> <li style="font-weight: 400;">Being able to distill complicated ideas into just the right number of words.</li> <li style="font-weight: 400;">A story teller, a natural passion for the product, a sales person in disguise.</li> <li style="font-weight: 400;">MVP execution. It doesn’t matter how good a product is if it doesn’t ship.</li> <li style="font-weight: 400;">Experience in a customer-centric, cross-functional role such as product management, consulting systems engineer, technical marketing engineer, or founder. </li> </ul> <h2>BONUS POINTS:</h2> <ul> <li style="font-weight: 400;">Experience as a developer / network engineer.</li> </ul> We know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Manager, Product Management - Security and Trust
San Francisco

2019-09-16T17:20:43-04:00

Product Management

Senior Manager, Product Management - Security and Trust

San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead the Security and Trust product management group. Your mission will be to strengthen security and privacy as a competitive advantage in our product strategy. You will also be driving Meraki’s compliance strategy as we expand our addressable markets into federal governments and new security oriented verticals. You will expand Meraki’s cloud capabilities in collaboration with Engineering, Security, Legal, and Meraki product teams across the company (wireless APs, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we have the most advanced and secure cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and interface with our exceptional sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the leading edge of cloud connected hardware. Every single day is truly unlike the one before. Your penchant for approaching problems with creative solutions, a real passion for engineering, and ambition to be part of (and lead) an inspiring team are the tools that you’ll need to be a Meraki Product Leader. Responsibilities <ul> <li style="font-weight: 400;">Define the strategy for privacy, security, and compliance for the Meraki cloud and product lines in collaboration with Engineering, Security and Legal teams</li> <li style="font-weight: 400;">Attract, build, and run a diverse team of talented product managers</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</li> <li style="font-weight: 400;">Work with our talented engineering teams to build the right software capabilities to address those use cases</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Assist and train our rapidly growing sales team</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> Qualifications <ul> <li style="font-weight: 400;">8+ years of experience in a Product Management role</li> <li style="font-weight: 400;">5+ years of experience in cloud security and software development</li> <li style="font-weight: 400;">3+ years of people management experience</li> <li style="font-weight: 400;">Have excellent communication skills and can articulate a compelling security vision</li> <li style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</li> <li style="font-weight: 400;">Prior privacy and compliance experience with knowledge of regulations such as GDPR, ISO 27001, PCI, Common Criteria, SOC, FISMA, HIPAA, and FedRAMP</li> <li style="font-weight: 400;">BA/BS in Information Systems, Computer Science, Engineering or related degree</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Operations

Channel Operation Analyst
Sydney

2019-09-06T10:58:29-04:00

Operations

Channel Operation Analyst

Sydney,

Channel Operation Specialist Cisco Meraki is looking for a new Channel Operation Analyst to help support our internal operations in (US/APJ). As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready for the challenge? You: As our newest team member, you will help with data analysis, Reporting, internal operational case management, Power Point presentations and multi-functional process reviews. You are detailed oriented, dedicated, creative and always ready to help your team where needed. Responsibilities <ul> <li>Builds reports and presentation materials describing project/task objectives, methods, data, and results for multi-functional teams.</li> <li>Keeps records of multi-functional team interactions and details of actions taken</li> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Work cross functionally to help on resolution of operational issues</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Other duties as assigned</li> </ul> Qualifications <ul> <li>BS or BA education equivalent</li> <li>2 - 3 years of experience in a coordinator or business analyst position</li> <li>Superb communication, presentation, and analytical skills, with an emphasis on execution</li> <li>Familiarity working across various teams in a dynamic environment</li> <li>High degree of motivation, autonomy in work, and organizational skills required</li> <li>Knowledge of Cisco and Meraki operational processes is a plus.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. We value diversity at our company and do not discriminate. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Channel Operations Specialist
London

2019-09-17T08:25:45-04:00

Operations

Channel Operations Specialist

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewardi At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki is looking for a new Channel Operations Specialist to help support our internal Partner Channel Operations in EMEAR. The Meraki Channel Operations team is the face of Meraki Operations for Partners, Distributors and Cisco Meraki Sales constituents. Meraki Channel Operations provides operational engagement and advisory services to partners, distributors and sales stakeholders across Cisco Meraki’s commerce processes for our products, services and software business. You: <ul> <li>Can translate Cisco Meraki/Partner priorities in a consultative manner to drive operational excellence.</li> <li>Solution minded to understand root cause and implement necessary changes.</li> <li>Comfortable understanding the business of Cisco Meraki and our partner companies – from all operational aspects.</li> <li>Ability to build and manage relationships within Cisco Meraki and externally.</li> <li>Strong collaboration, influencing and facilitation skills; ability to influence and lead key decision makers, outside of organization and across roles and functions.</li> <li>Ability to lead through transformation and strong change management skills.</li> <li>Demonstrated planning and organizational skills as well as the ability to work to very tight timelines and deliverables.</li> <li>Take-charge attitude, flexible and resilient.</li> <li>Excellent communication skills at all levels of management - presentation as well as interpersonal.</li> <li>Ability to adapt quickly to changing priorities.</li> <li>Data analytics skills with ability to translate data into business intelligence.</li> <li>Advanced level of PowerPoint and Excel software skills.</li> <li>Knowledge of SFDC, GP & Oracle suites, BI tools will be a plus.</li> <li>Ability to travel</li> </ul> Responsibilities <ul> <li>Builds reports and presentation materials describing project/task objectives, methods, data, and results for multi-functional teams.</li> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Work cross functionally to help on resolution of operational issues</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Apply sound judgment in managing stakeholders’ expectations by approaching & collaborating with various business functions within Cisco Meraki such as (but not restricted to) Sales, Shipping, Orders, Legal, Compliance, Channels, Finance, Sales Support, Sales Admin, Cisco CPS and other Cisco cross-functional teams globally.</li> <li>Focus on complex/non-standard global deal management and business enablement aspects across product/service and software, aligned to unique Partner types and business models.</li> <li>Develop an annual Operations Plan for the covered accounts aligning these plans to Cisco Meraki’s channel sales business plans and business priorities.</li> <li>Agree on relevant metrics as part of the operational plan, to measure progress/achievements and identify focus areas. Work on measures and report out on these quarterly. Drive accountability with each owner of the metrics.</li> <li>Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights needed to drive productivity and profitability.</li> <li>Drive partner backlog management analysis & communication.</li> <li>Provide high-touch engagement with the main CPS stakeholders and cross-functional SMEs.</li> <li>Provide training and support to local sales teams, wider Meraki operations and partners on new offerings, business models and tools.</li> <li>Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation rollouts where required.</li> <li>Represent Meraki transactional services to the field and partner community, ensuring processes are understood and followed. Drive discussions with Customer Service/Meraki Transactional teams on process improvements, push for root cause analysis and ensure teams are accountable to drive improvements in the service provided.</li> <li>Ensure continued self-learning especially on new business models, software, acquisitions.</li> <li>Active participation in relevant CPS and Cisco Meraki forums and activities.</li> </ul> Qualifications <ul> <li>BA/BS degree or equivalent plus +3-5 years related experience in a similar industry.</li> <li>Eloquent in spoken and written English with good communications skills in both – another language is a plus.</li> <li>Experience working with Channel Partners or in a relevant technology industry or a similar role with an OEM.</li> <li>Relevant experience and understanding of commerce Operations.</li> <li>Experience driving cross-functional and/or global initiatives.</li> <li>Experience with Cisco Meraki’s Portfolio of Product, Software, Services and understanding of Cisco’s Partner Programs a plus.</li> <li>Project Management/DMAIC/Six Sigma certification a plus.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. We value diversity at our company and do not discriminate. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Customer Returns Administrator
London

2019-09-20T10:31:30-04:00

Operations

Customer Returns Administrator

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Meraki Team is seeking a Returns Specialist who enjoys working with sharp individuals in a fast-paced, rapidly growing environment. Our Operations team handles the processing and delivery of Meraki products to customers around the world. You will work with our distribution centers to process returns, resolve customer issues and run reports or audits as required. <h2>Responsibilities:</h2> <ul> <li>Process return transactions of incoming equipment from our warehouses</li> <li>Authorise incoming return requests based on company policies; research outlier cases and co-ordinate with the account executives when higher level approval is necessary</li> <li>Communicate with customers, partners & distributors in regards to return logistics, credit processing & exception cases</li> <li>Collaborate with support techs, product management, sales executives and administrators to ensure that we provide the best possible customer experience</li> </ul> <h2>Requirements:</h2> Work and Education: <ul> <li>Bachelor's degree or equivalent</li> <li>2 - 3 years of transactional operations experience is highly preferable.</li> <li>2+ years administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered.</li> </ul> <h2>Knowledge and Skills:</h2> <ul> <li>Knowledge of Return Merchandise Authorisation procedures is preferred.</li> <li>Demonstrable experience with data entry and invoice auditing.</li> <li>Customer service background, preferably customers who want to return merchandise or products.</li> <li>Excellent organisational and teamwork skills.</li> <li>Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Demand Planner
San Francisco

2019-09-06T10:58:29-04:00

Operations

Demand Planner

San Francisco,

How good are you at predicting the future? Cisco Meraki is searching for a Demand Planner to join our Operations team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You:</h2> We are a team constantly striving to build and improve our demand planning process. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love jumping into data and evaluating trends and collaborating cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance teams, to resolve product sales forecast for future 12 months. <h2>What You Will Do: </h2> <ul> <li>Evaluate historical trends and inputs from cross-functional teams to create a monthly forecast for your product families.</li> <li>Drive supply chain purchase of materials in support of the plan based on your forecasting.</li> <li>Active Cross-Functional meeting attendance/participation for key insight gathering (Product Management, Finance, Supply Chain and Other).</li> <li>Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.</li> <li>Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs) for their product families.</li> <li>Actively monitors forecast status throughout quarter and takes prompt corrective action.</li> </ul> <h2>Qualifications and Skills:</h2> <ul> <li>BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics</li> <li>Interest in wireless networking products</li> <li>Minimum 1-2-year professional experience in analytics</li> <li>Be able to work well within a team as well as having a strategic mindset and being hardworking as an individual</li> <li>Advanced Excel capabilities e.g. Pivot tables, chart creation, and presentation of data</li> <li>Analytical, detail- focused, organized, focused and strong presentation skills required</li> <li>Confident in your ability to present to Executive levels within the organization.</li> <li>Possess the ability to make timely and well-informed decisions based on data analysis</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Demand Planner (1 Year Contract)
San Francisco

2019-09-19T09:33:41-04:00

Operations

Demand Planner (1 Year Contract)

San Francisco,

How good are you at predicting the future? Cisco Meraki is searching for a Demand Planner to join our Operations team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You:</h2> We are a team constantly striving to build and improve our demand planning process. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love jumping into data and evaluating trends and collaborating cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance teams, to resolve product sales forecast for future 12 months. <h2>What You Will Do: </h2> <ul> <li>Evaluate historical trends and inputs from cross-functional teams to create a monthly forecast for your product families.</li> <li>Drive supply chain purchase of materials in support of the plan based on your forecasting.</li> <li>Active Cross-Functional meeting attendance/participation for key insight gathering (Product Management, Finance, Supply Chain and Other).</li> <li>Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.</li> <li>Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs) for their product families.</li> <li>Actively monitors forecast status throughout quarter and takes prompt corrective action.</li> </ul> <h2>Qualifications and Skills:</h2> <ul> <li>BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics</li> <li>Interest in wireless networking products</li> <li>Minimum 1-2-year professional experience in analytics</li> <li>Be able to work well within a team as well as having a strategic mindset and being hardworking as an individual</li> <li>Advanced Excel capabilities e.g. Pivot tables, chart creation, and presentation of data</li> <li>Analytical, detail- focused, organized, focused and strong presentation skills required</li> <li>Confident in your ability to present to Executive levels within the organization.</li> <li>Possess the ability to make timely and well-informed decisions based on data analysis</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Order Administrator
Chicago

2019-09-06T10:58:29-04:00

Operations

Operations Order Administrator

Chicago,

Cisco Meraki is searching for an Order Administrator to join our Operations team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? You: You are ready to take on our growing business. You are a hard worker who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. You love the challenge of processing and delivering of Meraki products to customers around the world. You are eger to work with our sales teams, customers and other departments within the company, to review and process incoming purchase orders. Finally, you are eager to grow your professional career with our industry-leading team. What You Will Do: <ul> <li>Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers</li> <li>Customer service/support – handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person</li> <li>Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)</li> </ul> Requirements: Work and Education: <ul> <li>Bachelor’s degree is a must-have. No exceptions.</li> <li>1+ years experience, minimum, working with data entry, customer service, or similar experience.</li> <li>Familiarity with Microsoft Office programs, such as Word, Outlook, Excel</li> <li>Excellent organizational and collaboration skills</li> <li>Ability to work in a rapidly changing environment.</li> <li>Familiarity with Salesforce.com is a bonus!</li> </ul> Wonder what it is like to work for Cisco Meraki? You will be based in our gorgeous office based in the heart of Chicago, with stunning views of the city. Meraki offers a kitchen stocked with high quality snacks and coffee machines, free catered lunches every day, and a generous benefits package. Not to mention our brilliant team who are happy to help you learn. What else could you possibly ask for? Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Project Manager
San Francisco

2019-09-20T13:12:57-04:00

Operations

Project Manager

San Francisco,

The Operations Team within Meraki, the cloud division of Cisco, is seeking a new Project Manager! This new position will be responsible for managing a wide variety of fulfillment projects. To be successful in this role, you will need to gain a thorough understanding of Meraki fulfillment systems and drive project deliverables to meet implementation timing. This person will coordinate between Meraki teams and distribution centers to ensure a successful handover to the regional shipping team. Responsibilities: <ul> <li>Document and maintain standard operating procedures with the distribution center in alignment with Meraki processes</li> <li>Lead cross-functional meetings within Meraki and the distribution center</li> <li>Develop and coordinate UAT and hand over strategy between Operation Project Managers and the fulfillment teams</li> <li>Identify system or process gaps and drive change implementation within Operations and the DC</li> <li>Develop and monitor data analytics in the fulfillment process</li> <li>Run cost analysis for all distribution centers</li> <li>Lead trend analysis and reporting metrics for QBR with the DC </li> <li>Other duties as assigned</li> </ul> Requirements and Qualifications: <ul> <li>Experience working in fulfillment, logistics, or supply chain role preferred</li> <li>2 years experience in business analysis or a related field preferred</li> <li>Experience managing projects, timelines, and driving deliverables is highly preferred</li> <li>Exceptional business acumen with analytical and strategic thinking skills</li> <li>Ability to influence stakeholders and work cross functionally to determine acceptable solutions</li> <li>Proven ability to work effectively in a changing, rapidly growing environment</li> <li>Able to travel domestically and internationally up to 10%</li> <li>Ability to communicate with international distribution centers in different time zones </li> <li>BA or BS degree required</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Returns Specialist
Chicago

2019-09-06T10:58:29-04:00

Operations

Returns Specialist

Chicago,

Cisco Meraki is seeking an enthusiastic Returns Specialist to join our Operations team and multi-functional projects in our Chicago office. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>Responsibilities:</h2> <ul> <li>Process return transactions of incoming equipment from our warehouses</li> <li>Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher level approval is necessary</li> <li>Communicate with customers, partners & distributors in regards to return logistics, credit processing & exception cases</li> <li>Coordinate with support techs, product management, sales executives and administrators to ensure that we provide the best possible customer experience</li> </ul> <h2>Requirements:</h2> <ul> <li>A Bachelor's degree, preferably in a relevant field</li> <li>2 - 3 years of transactional operations experience is highly preferable.</li> <li>2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered.</li> </ul> <h2>Knowledge and Skills:</h2> <ul> <li>Knowledge of RMA procedures is preferred.</li> <li>Demonstrable experience with data entry and invoice auditing.</li> <li>Customer service background, preferably customers who want to return merchandise or products.</li> <li>Excellent organizational and teamwork skills.</li> <li>Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Sales Operations

Sales Support Administrator (18 month contract)
London

2019-09-06T10:58:29-04:00

Sales Operations

Sales Support Administrator (18 month contract)

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. What you will do: <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> You have: <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Impeccable attention to detail</li> <li>Strong organisational skills coupled with multi-tasking ability</li> <li>Comfortable working within tight deadlines</li> <li>Strong interpersonal skills and the ability to be a phenomenal teammate</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Sales Support Administrator (1 Year Contract)
San Francisco

2019-09-06T10:58:29-04:00

Sales Operations

Sales Support Administrator (1 Year Contract)

San Francisco,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. <h2>Responsibilities:</h2> <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> <h2>Qualifications:</h2> <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> <li>College degree required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. </div> </div> </div> </div> </div> </div> </div> </div>

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Sales Support - APJC
Sydney

2019-09-06T10:58:29-04:00

Sales Operations

Sales Support - APJC

Sydney,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. RESPONSIBILITIES: <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> QUALIFICATIONS: <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> <li>College degree required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div> </div> </div> </div> </div>

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Executive

Corporate Counsel
San Francisco

2019-09-06T10:58:29-04:00

Executive

Corporate Counsel

San Francisco,

Cisco Meraki is searching for an early career Corporate Counsel to join our Legal team based in San Francisco! As the fastest growing cloud networking team in the world, our products and technology are changing the face of enterprise networking and making cloud-managed IT a reality. We’re busy simplifying powerful technology to free passionate people to focus on their mission. We are a team of four in search of a fifth utility player who’s excited to identify and tackle issues all across our rapidly growing SaaS and hardware business. This role includes engagement with our product, sales, engineering, tech support, channel, HR, operations, and marketing teams. Are you ready to join our team? <h2>You:</h2> You are great at communicating succinct legal advice to executives and engineers alike, while being tolerant for accepting reasonable legal risk to enable business outcomes. You have a curiosity about, and a passion for, both technology and the legal craft and are building extraordinary drafting and counseling skills. You are organized, dependable and responsive (while we typically have no need to work nights or weekends, we want you to be open to it if the business teams need your support.) Finally, you have a self-deprecating sense of humor and occasionally devastating wit. How You’ll Contribute: <ul> <li>Develop detailed knowledge of the Meraki products, business processes, people and go-to-market strategies around the world</li> <li>Support our Product Managers at all stages of the product life cycle</li> <li>Collaborate with our Sales and Channel teams across all stages of customer and partner sales motion</li> <li>Dive into privacy, regulatory and operational challenges for a growing worldwide business</li> <li>Build relationships throughout the Cisco Meraki organization and Cisco Legal team</li> <li>Learn to make fast, smart legal judgments to help our business continue to scale</li> <li>Support the executive leadership team and cross-functional decision-making across the organization</li> <li>...and have a few (a lot of) laughs along the way</li> </ul> Your Qualifications: <ul> <li>2-4 years of law firm practice and/or in-house relevant experience in a transactional role primarily representing SaaS technology companies</li> <li>Experience managing projects or deals from start to finish</li> <li>Ability to draft a substantive email in five sentences or less</li> <li>Fierce organization and problem solving skills</li> <li>Commitment to building a diverse and inclusive culture</li> <li>Some travel may be required to support teams in worldwide offices, including Chicago, London and Sydney</li> </ul> Some Nice-to-Haves: <ul> <li>Experience in software licensing and/or privacy law</li> <li>Experience moving between ‘small company’ and ‘big company’ environments</li> <li>Ability to instruct the rest of Meraki Legal on how to use the fancy coffee machine (we are currently clueless)</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Sales

Account Executive
Chicago

2019-09-06T10:58:29-04:00

Sales

Account Executive

Chicago,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our brand-new office in Chicago’s West Loop makes working here pretty special too. Not only will you have the chance to help build something special from the ground-up; you’ll get to enjoy our top-notch amenities including an expansive outdoor terrace, catered lunches and abundant snacks (both healthy, and not so healthy). If you’re looking for a company that really puts the “c” in culture, how about our onsite gym, paid time off to volunteer within the community and quarterly team happiness events? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in Chicago, however travel to assigned territory is required at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Must be authorized to work in the U.S. - Position does not provide sponsorship 

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Account Executive
San Francisco

2019-09-09T12:43:40-04:00

Sales

Account Executive

San Francisco,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in San Francisco HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Account Executive, French Speaking
San Francisco

2019-09-11T12:32:42-04:00

Sales

Account Executive, French Speaking

San Francisco,

As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Canada through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy role, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul> <li>Manage new and existing business in Canada</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> </ul> Requirements <ul> <li>1+ years of B2B sales experience in a revenue closing role</li> <li>Fluent in business level French</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> Perks <ul> <li>Uncapped commission and generous accelerators after hitting quota</li> <li>Exciting, fast-paced career progression into Management, Mid-Market AE, etc.</li> <li>In-depth sales and product training/coaching</li> <li>Catered lunch, various breakfast foods and snacks daily</li> <li>125 registered company dogs</li> <li>Onsite gym for all employees</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Account Executive, LatAm (Brazil)
San Francisco

2019-09-06T10:58:29-04:00

Sales

Account Executive, LatAm (Brazil)

San Francisco,

 As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Latin America through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy position, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul> <li>Manage new and existing business in Brazil</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> Requirements <ul> <li>1+ years of B2B sales experience in a revenue closing role</li> <li>Fluent in business level Portuguese</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Consulting Systems Engineer
Michigan
Ohio

2019-09-18T11:47:41-04:00

Sales

Consulting Systems Engineer

Michigan,Ohio,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
Singapore

2019-09-15T21:44:44-04:00

Sales

Consulting Systems Engineer

Singapore,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Systems Engineer. In this role, your primary responsibility will be to team up with a rock star Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. This position is based in your home office with frequent travel to regional Cisco offices and customer sites. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly leverage our presales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization. This position is based in Singapore, Bangkok, or Malaysia with frequent travel to customer sites and regional Cisco offices. in ASEAN. Responsibilities <ul> <li style="font-weight: 400;">Act as the technical subject matter expert, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li style="font-weight: 400;">Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li style="font-weight: 400;">Create product documentation for customers and perform competitive analysis regarding competing products</li> <li style="font-weight: 400;">Perform site surveys and provide onsite deployment assistance on large deployments</li> <li style="font-weight: 400;">Provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> Desired Skills & Experience <ul> <li style="font-weight: 400;">Must have field pre-sales experience; ASE / CSAP grads preferred</li> <li style="font-weight: 400;">Expert knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li style="font-weight: 400;">Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li style="font-weight: 400;">Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li style="font-weight: 400;">Proven track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li style="font-weight: 400;">Knowledge of sales cycle, strong verbal and written communication skills, and proven negotiation techniques</li> <li style="font-weight: 400;">Great relationship building skills, tenacity, resilience and presentation skills.</li> <li style="font-weight: 400;">CCIE, CWNP, CWDP, CCNA preferred</li> <li style="font-weight: 400;">Experience with scripting (Python, node.js, etc) would be desirable</li> <li style="font-weight: 400;">Strong organizational skills with the ability to multi-task and set priorities.</li> <li style="font-weight: 400;">Ability to travel 50+% </li> <li style="font-weight: 400;">General coverage: Singapore and Malaysia</li> <li style="font-weight: 400;">BS or MS degree in computer science, computer engineering or related discipline required</li> <li style="font-weight: 400;">Must speak Fluent English</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
Chicago

2019-09-12T13:48:30-04:00

Sales

Consulting Systems Engineer

Chicago,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer
Texas

2019-09-06T14:23:10-04:00

Sales

Consulting Systems Engineer

Texas,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is triumphing’s sales targets and continuing to win new logos. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s CNG as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization. <h2>Responsibilities</h2> <ul> <li>You will act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level of customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with existing infrastructure, as well as service future needs</li> <li>You will Craft product documentation for customers and perform competitive analysis regarding competing products</li> <li>You'll perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You'll provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience</li> <li>You have authoritative knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have an understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>You understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>You have a consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>You have knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>You have amazing relationship building skills, tenacity, resilience and presentation skills.</li> <li>You have strong interpersonal skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
Minnesota

2019-09-06T10:58:29-04:00

Sales

Consulting Systems Engineer

Minnesota,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer
New York Metro

2019-09-15T19:07:09-04:00

Sales

Consulting Systems Engineer

New York Metro,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is triumphing’s sales targets and continuing to win new logos. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s CNG as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization. <h2>Responsibilities</h2> <ul> <li>You will act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level of customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with existing infrastructure, as well as service future needs</li> <li>You will Craft product documentation for customers and perform competitive analysis regarding competing products</li> <li>You'll perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You'll provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience</li> <li>You have authoritative knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have an understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>You understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>You have a consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>You have knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>You have amazing relationship building skills, tenacity, resilience and presentation skills.</li> <li>You have strong interpersonal skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer
San Francisco

2019-09-20T13:56:59-04:00

Sales

Consulting Systems Engineer

San Francisco,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is triumphing’s sales targets and continuing to win new logos. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s CNG as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. Utilizing your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners. We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization. <h2>Responsibilities</h2> <ul> <li>You will act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level of customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with existing infrastructure, as well as service future needs</li> <li>You will Craft product documentation for customers and perform competitive analysis regarding competing products</li> <li>You'll provide technical guidance to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience</li> <li>SLED Experience a plus</li> <li>You have authoritative knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have an understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Amazing relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong interpersonal skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 40%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Consulting Systems Engineer – Italy
Italy

2019-09-17T07:47:03-04:00

Sales

Consulting Systems Engineer – Italy

Italy,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Italian Enterprise space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in Italian & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Consulting Systems Engineer – Spain
Spain

2019-09-17T05:14:37-04:00

Sales

Consulting Systems Engineer – Spain

Spain,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Spanish Enterprise space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in Spanish & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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CSE - Germany
Germany

2019-09-16T04:56:40-04:00

Sales

CSE - Germany

Germany,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Germany Commercial space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in German & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Enterprise Account Manager
Melbourne

2019-09-10T23:06:50-04:00

Sales

Enterprise Account Manager

Melbourne,

<div id="job-details" class="jobs-box__html-content jobs-description-content__text t-14 t-black--light t-normal" data-artdeco-is-focused="true"> Are you looking for an inspiring and positive company? Are you wanting to work with creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales representative to join us. As an Enterprise Account Manager, you will be responsible for driving Meraki revenue. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results driven; it will also require someone who is equally comfortable working in a strategic and tactical capacity. Responsibilities <ul> <li>Define sales strategy, plan, develop, and lead the landscape for the VIC Commercial business.</li> <li>Identify and close regional/country strategic opportunities in the accounts through positive relationships with key partners and regional executive decision makers to maximize Cisco Meraki’s opportunity.</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Collaborate and build trusted relationships cross functionally to drive revenue and contribute to ambitious YoY growth rates (services sellers, BDM’s, OD’s, product sales, inside sales, channels, delivery, partners)</li> </ul> Who You Are <ul> <li>Consistent track record developing and leading Enterprise and Public Sector Opportunities</li> <li>You have a consistent record with documented quota attainment</li> <li>Experience selling to the Australian market</li> <li>3-5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li>Great relationship building skills and demonstrated decision-making ability</li> <li>Bachelor's degree preferred</li> <li>Based in Melbourne CBD with travel requirement of up to 25% within Victoria</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> <div class="jobs-description__details"> <div id="ember174" class="jobs-ppc-quality relative ember-view"> <div class="jobs-ppc-quality__header mb2 relative"> </div> </div> </div>

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Inside Systems Engineer
Chicago
San Francisco

2019-09-15T19:09:21-04:00

Sales

Inside Systems Engineer

Chicago,San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. <h2>What You'll Do</h2> As a Systems Engineer based in our San Francisco office, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate bold advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries. You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>You maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>You work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>Be awesome</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Consistent track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ac, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> <li>Need to be authorized to work in the U.S.</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist
San Francisco

2019-09-06T10:58:29-04:00

Sales

Product Sales Specialist

San Francisco,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and built the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, we are exceeding our sales targets and continuing to win new logos in the Commercial markets, and we are looking for a top-producing salesperson to join our team! As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the Commercial markets throughout the Bay Area. Through aggressive prospecting, identifying opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>Responsibilities:</h2> <ul> <li>Aggressively close deals and consistently remain highly competitive in the market space</li> <li>Maintain and manage detailed and accurate quarterly forecasting</li> <li>Work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to aggressive YoY growth rates</li> <li>Be awesome</li> </ul> <h2>Requirements:</h2> <ul> <li>Consistent track record of proven success</li> <li>Experience selling networking solutions to commercial or enterprise accounts</li> <li>5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li>Extraordinary relationship building skills and proven decision making ability</li> <li>Bachelor's degree required</li> <li>Ability to travel up to 50%</li> <li>Must show up every single day with willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul>

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Product Sales Specialist
Colombia

2019-09-06T10:58:29-04:00

Sales

Product Sales Specialist

Colombia,

 Fluent in Spanish and English - English resume required Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join us! As Sr. Level Product Sales Specialist, you will be responsible for driving Meraki revenue. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. Responsibilities <ul> <li>You will passionately close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Develop a predictable pipeline of short, mid, and long-term business.</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions.</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Motivate and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> Requirements <ul> <li>7 to 10 years’ technology sales experience in an Enterprise field sales capacity</li> <li>Consistent track record of shown success</li> <li>3+ years over achievement</li> <li>Excellent at relationship building skills and have validated decision-making ability</li> <li>Based in San Francisco region</li> <li>50% travel required</li> </ul> Fluent in Spanish and English - English resume required Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist
Mexico City

2019-09-15T17:43:46-04:00

Sales

Product Sales Specialist

Mexico City,

 Fluent in Spanish and English - English resume required Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join us! As Sr. Level Product Sales Specialist, you will be responsible for driving Meraki revenue. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. Responsibilities <ul> <li>You will passionately close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Develop a predictable pipeline of short, mid, and long-term business.</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions.</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Motivate and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> Requirements <ul> <li>7 to 10 years’ technology sales experience in an Enterprise field sales capacity</li> <li>Consistent track record of shown success</li> <li>3+ years over achievement</li> <li>Excellent at relationship building skills and have validated decision-making ability</li> <li>Based in San Francisco region</li> <li>50% travel required</li> </ul> Fluent in Spanish and English - English resume required Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Sales Specialist, Commercial, Germany West
Germany

2019-09-13T04:02:19-04:00

Sales

Product Sales Specialist, Commercial, Germany West

Germany,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the West of Germany. You will ideally be based in either Dusseldorf, Bonn, Cologne, Munster or Dortmund, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">You will ask the right questions and build relationships</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li style="font-weight: 400;">Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li style="font-weight: 400;">Fluency in German and English</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Extraordinary relationship building skills and validated decision-making ability</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Product Sales Specialist, (Romandie) Switzerland
Switzerland

2019-09-13T04:04:00-04:00

Sales

Product Sales Specialist, (Romandie) Switzerland

Switzerland,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the Romandie territory in South West Switzerland. You will ideally be based in Geneva, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with excellent technical experience and knowledge across a range of networking products; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">You'll develop & lead business value based opportunities within targeted accounts</li> <li style="font-weight: 400;">Understand business requirements and be able to translate them into technical requirements.</li> <li style="font-weight: 400;">Execute product demonstrations to prospective clients</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Develop and lead sales pipeline, prospect, and assess sales and move a large number of transactions through the sales pipeline</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">Minimum 3 years Technology sales experience (Routing, Switching, Wireless) coupled with demonstrated success in a field sales capacity.</li> <li style="font-weight: 400;">Foundational knowledge of campus network design (CCNA preferred)</li> <li style="font-weight: 400;">Proven ability to build new relationships, experienced in multi-level selling, comfortable influencing CxO, IT Managers, Purchasing, etc.</li> <li style="font-weight: 400;">Strong Sales skills, not limited to Sales Funnel Management, Forecasting, Pipeline Generation and Business Development Plan</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Fluency in French and English</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Sr. Director of Sales Operations and Strategy
San Francisco

2019-09-16T11:44:07-04:00

Sales

Sr. Director of Sales Operations and Strategy

San Francisco,

The Meraki Sales Sr. Director of Sales Operations and Strategy supports the Meraki VP of World Wide Sales in driving Meraki’s ongoing sales growth by challenging the organization to drive high quality execution, evolving core aspects of the operating model for ongoing scale, and lead non-selling internal strategy and operational functions to support the business. This role acts as Chief Of Staff in the daily execution of worldwide sales. The role partners closely to drive performance with Meraki internal stakeholders (e.g., sales leadership, BU leadership), optimize and align with Cisco stakeholders (e.g., S&P leadership, regional sales leadership), as well as speak for Meraki in engagements with customers and partners. <h2>Responsibilities:</h2> <ul> <li>Leading the organization to drive high quality execution</li> <li>Counsel sales leadership on improvements to sales execution</li> <li>Support and partner with VP of WW Sales to drive deal strategy and approvals for most strategic deals</li> <li>Provide mentorship to select members of Meraki Sales leadership</li> <li>Evolving the operating model for ongoing transformation</li> <li>Partner with VP of WW Sales and Meraki BU leadership to drive evolution of Meraki GTM across Sales and BU functions (e.g. new coverage models, evolving cross-architecture motions, etc)</li> <li>Partner with Cisco Global Specialist Strategy and Planning leaders to expand Meraki GTM model beyond today’s capabilities to better engage broader Cisco portfolio and resources</li> <li>Sales Operations to drive high quality Meraki SFDC execution and evolution, optimize rules of engagement, and support the day-to-day experience of Meraki Sales reps</li> <li>Sales Strategy & Planning to generate relevant insights for sales leadership, plan for quarterly and annual growth, and execute commissions</li> <li>Sales Administration to drive field sales productivity by supporting trial and order management and streamlining complex interactions with HQ</li> <li>GTM Strategy to bring best of BU and Sales capabilities together in day-to-day execution, improve long-term planning across the business, and support Regional Sales Leads</li> <li>Coach the team to drive standard methodology execution across problem solving & structuring, analytics, communications, and project management</li> <li>Represent the team in critical engagement with Cisco leaders or other top stakeholders</li> <li>Drive collaboration between Sales and GTM Strategy to understand near and long-term opportunities and challenges for Meraki’s growth, synthesize insights for sales & BU leadership, and develop cross-functional recommendations</li> <li>Set direction for global Cisco Strategy & Planning teams by understanding how Meraki’s needs fit into Cisco’s broader strategy</li> </ul> <h2>You are:</h2> <ul> <li>Passionate about technology and the opportunity to transform an industry through disruption</li> <li>Curious with a creative approach toward problem solving</li> <li>A strong, concise communicator</li> <li>A coach for high potential strategists that can advise on hard and soft skills as well as counsel on long-term career objectives</li> <li>Comfortable engaging senior leadership and able to push meaningful conversations in a non-confrontational style</li> <li>Extremely detail oriented</li> <li>Comfortable with ambiguity and bringing structure to situations where little to none exists, as of yet</li> <li>Positive, can-do attitude and a sense of humor</li> <li>Able to prioritize and accurately manage multiple projects with a high degree of organization</li> <li>Resilient, optimistic, and passionate about our business results while never compromising team relationship</li> <li>Able to travel internationally, as needed (max ~25%)</li> </ul> <h2>What we’re looking for in you:</h2> <ul> <li>Currently living in, or open to relocating to greater San Francisco Bay Area, California</li> <li>BA/BS required; MBA degree a plus</li> <li>12+ years of experience in a finance, consulting, or other highly analytical role</li> <li>6-8 years of managing analytical teams</li> <li>Experience developing go-to-market strategies in a technology context, networking industry a plus</li> <li>Experience connecting GTM strategy with talent strategy to drive performance</li> <li>Experience designing, supporting, or operating large-scale enablement programs or initiatives</li> <li>Extraordinary analytical skills: demonstrated ability to structure complex problems, develop solutions, and craft compelling presentations to senior management</li> <li>Comfortable creating frameworks and process to drive consistent execution across the team</li> <li>Expert in creating strong presentations that communicate complex thoughts in simple messages</li> <li>Expert in crafting complex business intelligence models, with ability to teach standard methodologies to others</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Interest in and ability to understand interplay between business functions and then work collaboratively across those functions to get results</li> <li>Strong analytical and logical reasoning skills</li> <li>Program management experience and skillset</li> <li>Experience with Salesforce.com a plus</li> <li>Experience with SQL and other data query platforms a plus</li> <li>Experience leading a sales team a plus</li> <li>Must be authorized to work in the U.S. without requiring sponsorship now or in the future</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategic Sales Manager, Service Provider, UK
United Kingdom

2019-09-13T04:06:59-04:00

Sales

Strategic Sales Manager, Service Provider, UK

United Kingdom,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers across the UK region. You’ll be playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and entrepreneurial mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality. What you will do: <ul> <li style="font-weight: 400;">Acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li style="font-weight: 400;">Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li style="font-weight: 400;">Close sell-to opportunities (ex: Public Wi-Fi, internal use) generating new revenue for Meraki</li> <li style="font-weight: 400;">Partner with Cisco and Meraki account teams to close deals with end-users</li> <li style="font-weight: 400;">Drive marketing and demand generation programs that build new pipeline</li> <li style="font-weight: 400;">Negotiate business relationships and contracts</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (preferred only)</li> <li style="font-weight: 400;">5+ years of large scale strategic field sales experience</li> <li style="font-weight: 400;">Background selling to or through service providers and/or selling managed services</li> <li style="font-weight: 400;">Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li style="font-weight: 400;">Extraordinary relationship building skills and validated decision-making ability</li> <li style="font-weight: 400;">Background selling IP networking, wireless and security technologies</li> <li style="font-weight: 400;">Documented track record of success</li> <li style="font-weight: 400;">Ability to travel up to 50%</li> <li style="font-weight: 400;">Fluency in English</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Territory Account Manager, France
London

2019-09-06T10:58:29-04:00

Sales

Territory Account Manager, France

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in the France. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and French</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Germany
London

2019-09-06T10:58:29-04:00

Sales

Territory Account Manager, Germany

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in Germany. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and German</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Germany
London

2019-09-06T10:58:29-04:00

Sales

Territory Account Manager, Germany

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in Germany. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and German</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, India (SMB)
Sydney

2019-09-19T19:39:28-04:00

Sales

Territory Account Manager, India (SMB)

Sydney,

 At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships into a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you must be able to manage a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You must also be able to expertly demonstrate Cisco Meraki technology via WebEx to end users and our partner organisation. Does this sounds like you, what are you waiting for? Apply now! Responsibilities: <ul> <li>Manage the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> Requirements: <ul> <li>2+ years of B2B sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Ability to communicate in either Hindi, Bengali or Urdu is preferable.</li> <li>Technology sales experience is a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly effective communication skills, with ability to manage multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorised to work in Australia - position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Sweden
London

2019-09-06T10:58:29-04:00

Sales

Territory Account Manager, Sweden

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special is the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Swedish speaking Territory Account Manager for Sweden, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Sweden. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Business fluency in Swedish plus English</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Technical Support

Escalations Engineer
San Francisco

2019-09-13T15:26:25-04:00

Support

Escalations Engineer

San Francisco,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Escalations Engineer
Chicago

2019-09-13T15:26:00-04:00

Support

Escalations Engineer

Chicago,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Escalations Engineer - London
London

2019-09-17T08:31:08-04:00

Support

Escalations Engineer - London

London,

<h2>Why you'll love Cisco Meraki</h2> We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. <h2>What you'll do</h2> <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>You're average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> </ul> <h2>Who you'll work with</h2> We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilise resources when necessary. <h2>Who you are</h2> You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> <h2>Desired Skills</h2> <ul> <li>You have an active enrolment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> <h2>Why Cisco Meraki</h2> We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager, Network Support
Chicago

2019-09-06T10:58:29-04:00

Support

Manager, Network Support

Chicago,

<h1>Manager, Network Support</h1> Chicago, IL As a member of the Meraki Network Support Leadership team, you will enable your team in providing extraordinary technical support for our growing client and partner base. You will enable both individuals and the team to meet case closure goals, serve as the technical point of contact for team members with both networking and procedural questions, and aid in minimizing the impact of complex and severe problems. Weekly duties include meeting one on one with team members to coach toward individual achievement and career advancement, coordinating day-to-day team operations, interviewing potential new members of our teams, and crafting and implementing projects and procedures related to the rapid growth and maturing of Cisco Meraki’s Network Support Team. Finally, Network Support Managers will be expected to work with the Support Leadership Team to identify and develop their own professional skills. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate your team’s ability to work on customer cases from initial creation to resolution.</li> <li style="font-weight: 400;">Advise our teams toward successfully closing the most complicated and high profile cases.</li> <li style="font-weight: 400;">Guide your team in coordinating troubleshooting efforts in wireless, security, switching, and other various network-related issues reported to us by Cisco Meraki customers and partners.</li> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers both orally and in writing.</li> <li style="font-weight: 400;">Demonstrate your ability to build positive relationships by working with other Meraki Teams to diagnose and resolve cases, overcome procedural shortcomings, and address mutual concerns.</li> <li style="font-weight: 400;">Build and maintain reporting tools that demonstrate team strengths and weaknesses.</li> <li style="font-weight: 400;">Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems.</li> <li style="font-weight: 400;">Coordinate the schedules of your workforce for optimal staffing.</li> <li style="font-weight: 400;">Conduct weekly one on one meetings, periodically conduct performance reviews and advise in compensation changes.</li> <li style="font-weight: 400;">Encourage candid feedback and collect ideas from your team with regards to organization improvement.</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">Passion for learning and teaching network technology and standard methodologies.</li> <li style="font-weight: 400;">Ability to focus on multiple high profile customer concerns at one time.</li> <li style="font-weight: 400;">Mature and calm demeanor.</li> <li style="font-weight: 400;">Passion toward mentoring individual team members toward both short and long-term career goals.</li> <li style="font-weight: 400;">Deep understanding in account management, follow-through, and attention to detail.</li> <li style="font-weight: 400;">2+ years of experience in managing 8-10 engineers in a related field</li> <li style="font-weight: 400;">Networking certifications a plus: CCNA, CCNP, CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Manager of Customer Success, APJC
Singapore

2019-09-06T10:58:29-04:00

Support

Manager of Customer Success, APJC

Singapore,

<h2>Manager of Customer Success, APJC</h2> <h2>Who We Are</h2> Cisco Meraki’s Customer Success Team is helping people transform how they collaborate globally through solutions targeted at improving the user experience and driving teamwork and productivity to unprecedented levels, thus helping drive revenue growth and defining new business models. We are an industry leader in the Cloud Networking and emerging Digital Workplace. Our comprehensive set of solutions includes wireless, switching, security, communications, EMM, and security cameras, all led through Meraki’s web-based dashboard interface. <h2>Position Overview</h2> The successful, forward-thinking leader will be responsible for assisting in the transformation of the Cisco Meraki Customer Success organization into a premier, customer focused, adoption and growth resource supporting Cisco Meraki’s community of end customers across all of our offerings. Using proven and repeatable Customer Success plays to influence end user adoption of IT solutions. The Manager of Customer Success, APJC role is a highly visible, strategic leadership position. This successful leader will design and implement an efficient and scalable coverage model of automated touch points, as well as effectively shaping and implementing the strategy for data and analytics. S/He will be accountable for the continuous improvements of results, as well as reporting results, barriers and opportunities to key partners throughout the Sales and Customer Success leadership teams. S/He will be responsible for customer retention, nurturing and to help qualify new sales opportunities to expand wallet share and within the Enterprise segment. <h2>Key Responsibilities Include:</h2> <ul> <li style="font-weight: 400;">Lead a team of 5-10 to develop trusted advisor relationships with our partners, and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value</li> <li style="font-weight: 400;">You will work with your team to develop campaigns to help our customers gain more value from their Cisco Meraki products</li> <li style="font-weight: 400;">Grow and foster the careers of your team, helping to build leaders and highly skilled Customer Success Managers</li> <li style="font-weight: 400;">You will partner with internal teams to develop a plan, leading to an extraordinary customer experience. Teams include: engineering teams, sales and operations teams, Cisco Partners, and other customer success specialists</li> <li style="font-weight: 400;">Help evolve lagging and leading metrics of success to meet objectives, including: adoption rates, renewal, up-sell and cross-sell, etc.</li> <li style="font-weight: 400;">Ensure integration of automation and analytics for continued process improvements</li> <li style="font-weight: 400;">Bring to bear independent industry standard methodologies and benchmarking</li> </ul> <h2>Key activities include:</h2> Strategy/Planning <ul> <li style="font-weight: 400;">Develop and document the overall customer success adoption strategy</li> <li style="font-weight: 400;">Align and collaborate with key partners; examples include but are not limited to:</li> <li style="font-weight: 400;">Sales for customer handoffs, understanding key customer critical metrics and identified expand opportunities with a keen eye/focus on customer retention</li> <li style="font-weight: 400;">Operations and Finance for standardized measurement, reporting and forecasting</li> </ul> <h2>Execute</h2> <ul> <li style="font-weight: 400;">Implement retention and expansion strategies</li> <li style="font-weight: 400;">Organize and orchestrate required resources to ensure a high impact and positive customer experience</li> <li style="font-weight: 400;">Champion company-wide culture of Adoption and Expansion</li> </ul> <h2>Measurement</h2> <ul> <li style="font-weight: 400;">Help craft and drive leading metrics of success, including: customer health score, net promoter score (NPS) and adoption rates</li> <li style="font-weight: 400;">Provide detailed and documented requirements to cross functional teams that improve the impact of the Customer Success team</li> </ul> <h2>Required skills</h2> <ul> <li style="font-weight: 400;">You have the ability to execute, by measuring both quantitative and qualitative results</li> <li style="font-weight: 400;">You have proven experience driving Customer Success relationships to influence end user adoption</li> <li style="font-weight: 400;">You are a strategic thinker; self-driven to develop/implement the adoption strategy by using teams and resources across Cisco Meraki, partners and the customer</li> <li style="font-weight: 400;">Leadership experience: ability to form and lead local and dispersed teams</li> <li style="font-weight: 400;">Understanding of and interest in relevant technologies and customer use cases/outcomes</li> <li style="font-weight: 400;">Program and project management experience</li> <li style="font-weight: 400;">You have the ability to persuade and influence partners</li> <li style="font-weight: 400;">Excellent executive level communication and presentation skills</li> </ul> <h2>Required experience</h2> <ul> <li style="font-weight: 400;">You have 3+ years’ experience in a leadership role</li> <li style="font-weight: 400;">You have 3+ years of experience with subscription and software offers or similar loyalty based retention models</li> <li style="font-weight: 400;">You have experience integrating data and analytics into workflows and engagement processes</li> <li style="font-weight: 400;">You have experience in successfully leading cross-functional teams</li> <li style="font-weight: 400;">Bachelor’s or Master’s degree preferred</li> <li style="font-weight: 400;">Must be authorised to work in the location of work, position does not offer sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer
London

2019-09-06T10:58:29-04:00

Support

Network Support Engineer

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;"> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Network Support Engineer
Tokyo

2019-09-06T10:58:29-04:00

Support

Network Support Engineer

Tokyo,

 <h2>Network Support Engineer, Tokyo, Japan</h2> As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek hardworking, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and fixing WiFi networks; and having the ability to multi-task and work under stress. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Take a look at a Network Support Engineer blog on our training in San Francisco! <a href="https://www.pr-table.com/meraki-cisco/reports/25285">https://www.pr-table.com/meraki-cisco/reports/25285</a> <h2>Responsibilities</h2> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> <li>Work hours subject to change according to business and organizational goals</li> </ul> <h2>Qualifications</h2> <ul> <li>Understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Understanding of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Good Japanese / English language written and verbal interpersonal skills. TOEIC 800 level.</li> <li>Ability to clearly and concisely explain matters to third parties.</li> <li>Interest and desire be in a Customer Service driven role.</li> <li>Account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask on changing priorities.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus but not required: CCNA, CCNP CWNA, etc.</li> <li>Authorized to work in Japan - Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer
Chicago

2019-09-06T10:58:29-04:00

Support

Network Support Engineer

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/French Bilingual
London

2019-09-06T10:58:29-04:00

Support

Network Support Engineer - English/French Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;">Qualifications</div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent French language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/German Bilingual
London

2019-09-06T10:58:29-04:00

Support

Network Support Engineer - English/German Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> Responsibilities <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> Qualifications </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent German language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/Portuguese Bilingual
London

2019-09-06T10:58:29-04:00

Support

Network Support Engineer - English/Portuguese Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/Spanish Bilingual
London

2019-09-06T10:58:29-04:00

Support

Network Support Engineer - English/Spanish Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer Internship/Co-Op - Spring Chicago
Chicago

2019-09-09T12:38:37-04:00

Support

Network Support Engineer Internship/Co-Op - Spring Chicago

Chicago,

Spring 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Network Support Engineer Internship - Summer Chicago
Chicago

2019-09-13T17:33:22-04:00

Support

Network Support Engineer Internship - Summer Chicago

Chicago,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing or housing stipend for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Network Support Engineer Internship - Summer San Francisco
San Francisco

2019-09-12T12:44:09-04:00

Support

Network Support Engineer Internship - Summer San Francisco

San Francisco,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco. Perks? We offer paid internships along with free, furnished housing for the duration of your stay in San Francisco. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Support Product Specialist
San Francisco

2019-09-06T10:58:29-04:00

Support

Support Product Specialist

San Francisco,

Support Product Specialist Job Description Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line. Responsibilities <ul> <li style="font-weight: 400;">Work on self-assigned bug reports that are reported by our Support engineers, vetting reports for legitimacy and forwarding applicable reports to engineering.</li> <li style="font-weight: 400;">Coach our Support team empathetically on bug report formatting and data gathering. </li> <li style="font-weight: 400;">Develop domain expertise on a per-product basis for our diverse product portfolio.</li> <li style="font-weight: 400;">As the voice of Support and Meraki’s customers, prioritize the bug backlog by working directly with Engineering and Product Management.</li> <li style="font-weight: 400;">Analyze and synthesize data regarding support cases, firmware, software, adoption, feature utilization, performance, etc. to surface potential trends or issues with our products. </li> <li style="font-weight: 400;">Write internal-facing user documentation, ensuring that your specialized knowledge is shared with our diverse, global Support team. </li> <li style="font-weight: 400;">Influence Meraki’s products by advocating for and helping to create internal and external-facing product supportability features. </li> </ul> Keep our Support organization up to date on the latest product developments, bridging product information from PM and Engineering back to our network engineers. Professional Development Do you love to pursue networking certifications? Are you eager to attend industry meetups that relate to networking? On the Support Product Specialists team, we strongly value your continued professional development. We encourage you to spend 20% of your time: <ul> <li style="font-weight: 400;">Obtaining certifications and learning programming languages</li> <li style="font-weight: 400;">Performing in-depth exploration of Meraki products</li> <li style="font-weight: 400;">Attending industry meetups, webinars, and conferences</li> <li style="font-weight: 400;">Exploring new tools and advancements in the field of computer networking</li> </ul> Preferred qualifications: <ul> <li style="font-weight: 400;">You have hands-on experience identifying and writing bug reports for networking technologies</li> <li style="font-weight: 400;">You have experience working with bug tracking / reporting software, such as JIRA or Salesforce </li> <li style="font-weight: 400;">You have generated technical troubleshooting or configuration documentation for computer networking technologies</li> <li style="font-weight: 400;">You have programming experience with Ruby, Python, and/or SQL</li> <li style="font-weight: 400;">You have obtained or are seeking “professional” level networking certification such as CCNP, CCIE, CWNP, CWNE, etc. </li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Systems

Business Systems Manager
San Francisco

2019-09-06T10:58:29-04:00

Business Systems

Business Systems Manager

San Francisco,

We are looking for an experienced Manager to lead our Business Systems team supporting primarily sales and channels with the possibility of expanding into other business groups such as Operations and Business Operations. You will be responsible for the overall quality and delivery of all software systems (including SFDC) primarily used by the Sales and Sales Ops departments, as delivered by the combination of full-time and contractor resources needed to meet the demands of Meraki’s fast-growing, dynamic environment. In addition, you will be tasked to building a Program Management Office (PMO) providing portfolio management, metrics, and an overall client communication strategy. This role is an ideal next step for you if you have delivered multiple complex SFDC projects or implementations, led teams, and can think big picture about the role of business systems in helping a company achieve its strategic initiatives. You will need to be collaborative (building strong relationships with business partners and peer managers), adaptable (keeping pace with new GTM strategies and evolving business needs), and people oriented (growing the skills of a team of passionate business systems professionals). What you'll do: <ul> <li style="font-weight: 400;">Oversee the team responsible for providing SFDC application support to approximately 1500 users.</li> <li style="font-weight: 400;">Interview, hire, educate, develop, coach and train team members.</li> <li style="font-weight: 400;">Performance management and career development for the team.</li> <li style="font-weight: 400;">Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly.</li> <li style="font-weight: 400;">Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives.</li> <li style="font-weight: 400;">Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects.</li> <li style="font-weight: 400;">Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations.</li> <li style="font-weight: 400;">Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.</li> <li style="font-weight: 400;">Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.</li> <li style="font-weight: 400;">Ensure the integrity and security of information and access, including SOX compliance for SFDC.</li> <li style="font-weight: 400;">Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Bachelor’s degree</li> <li style="font-weight: 400;">Minimum 5 years of SFDC administration and project management experience required. </li> <li style="font-weight: 400;">Minimum 2 years managerial experience required with at least 5 direct reports.</li> <li style="font-weight: 400;">Proven project management experience leading technical projects end to end.</li> <li style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management (including the ability to communicate technical information to “non-technical” users).</li> <li style="font-weight: 400;">Willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process’ makes timely decisions.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Strategy and Analytics

Pricing & Promotions Team Manager
San Francisco

2019-09-06T10:58:29-04:00

Strategy and Analytics

Pricing & Promotions Team Manager

San Francisco,

Here at Cisco Meraki, we're revolutionizing the way that people connect by making Networks simpler and more intuitive. The Pricing & Promotions Manager will lead a small team responsible for developing and driving Meraki’s approach to pricing & promotions globally. From a pricing perspective, this will involve facilitating competitive pricing assessments, price elasticity experiments, discount tracking and a variety of other metrics that would enable strategic decision-making across the organization. This body of work will inextricably be tied to the work around promotions, which will require adopting a portfolio optimization mindset when it comes to the selection & continuous evaluation of promotions the team launches. As leader of this team, you will drive a culture of strong problem solving, coach a team of high achievers to hone their analytical skills, work closely with senior leadership to identify and assess key product challenges and strategically recommend pricing action where appropriate to address them. This team will collaborate closely with our Marketing, Channels, Sales, Finance, Business Operations and equivalent Cisco Strategy function(s) to drive a standardized approach to Pricing & Promotions across the organization. In addition to leading the team, the Manager will also work closely with cross-functional leaders in the organization to secure alignment on our Pricing & Promotions Strategy and also work with key Cisco leaders to ensure Meraki is embedded into broader Promotional efforts. <h2>Responsibilities:</h2> <ul> <li>Manage the Pricing & Promotions team to deliver on core responsibilities</li> <li>Help evolve our selection and evaluation process for Global & Regional Promotions</li> <li>Develop a Pricing Strategy for Meraki to help inform key business decisions:</li> <li>Define the key areas of pricing analysis across our product portfolio</li> <li>Formalize analysis into recurring pricing review meetings with our Senior Leadership</li> <li>Drive recommendations around pricing actions to drive key business outcomes</li> <li>Build trusted relationships with Regional Sales & BU Leaders in order to drive adoption of our Strategy around pricing & promotions</li> <li>Ensure close collaboration with key Meraki functions to streamline execution and management of promotions</li> <li>Coach the team to drive best practice execution across problem solving & structuring, analysis, communications, and project management</li> <li>Imbue the team with a data-driven approach to pricing & promotions</li> </ul> <h2>You are:</h2> <ul> <li>Able to drive change across the organization</li> <li>A highly analytical thinker</li> <li>An excellent problem solver</li> <li>An excellent storyteller, able to break down complex analysis into digestible pieces</li> <li>A data-driven individual, able to reconcile and make sense of data from multiple sources</li> <li>Extremely detail oriented</li> <li>Passionate about technology and the opportunity to transform an industry through disruption</li> <li>A coach for high potential strategists that can advise on hard and soft skills as well as counsel on long-term career objectives</li> <li>Comfortable engaging senior leadership and able to push challenging conversations in a non-confrontational style</li> <li>Comfortable with ambiguity and bringing structure to situations where little to none exists as of yet</li> <li>Positive and have a can-do attitude and a sense of humor</li> <li>Able to prioritize and accurately manage multiple projects with a high degree of organization</li> <li>Resilient, optimistic, and passionate about our business results while never compromising team relationship</li> </ul> <h2>What we’re looking for in you:</h2> <ul> <li>6-8 years of experience in a finance, consulting or other highly analytical role, with at least 1-2 years of managing teams in that context</li> <li>Experience conducting pricing work in a B2B setting, ideally in a 2-Tier Distribution Model environment</li> <li>Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions, and craft compelling presentations to senior management</li> <li>Comfortable creating frameworks and process to drive consistent execution across the team</li> <li>Expert in creating strong PowerPoint presentations that communicate complex thoughts in simple messages</li> <li>Expert in creating complex Excel models, with ability to teach best practices to others</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Interest in and ability to understand interplay between business functions, and then to work collaboratively across those functions to drive results</li> <li>Strong analytical and logical reasoning skills</li> <li>Project management experience and skillset</li> <li>Experience with Salesforce.com a plus</li> <li>Experience with SQL and other data query platforms a plus</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Digital Workplace

IT Engineering Manager
San Francisco

2019-09-20T14:32:49-04:00

Digital Workplace

IT Engineering Manager

San Francisco,

Meraki means to do something with “Soul, Creativity, and Love”. We are looking for a confident, passionate and skilled IT Engineering Manager looking to bring those values to our IT Engineering program. At Meraki, we believe that IT is at the core of an organization's success. Our IT team looks after the tools, systems, and infrastructure that enable Merakians to bring our products and services to IT leaders around the world. We also work across the business to architect and maintain our corporate network which is used in live demos to our customers. In this role, you will act as a key member of our Digital Workplace (IT + Facilities) leadership team, overseeing IT Engineering team and guiding their work. This team serves a critical function in Meraki, being the first to deploy pre-release hardware and provide feedback to our engineering teams, maintaining core business infrastructure, SaaS and identity management, and working with our other IT teams to manage and execute both long and near term projects. You have good technical and leadership experience, guiding Engineering teams and their work in a complex, cross functional, fast-paced environment. You will act as both a mentor and technical resource when needed. You are a strong people manager, with the ability to define, communicate and execute long-term plans while balancing the tactical needs that arise from leading a globally distributed team. If you thrive leading technical teams and guiding their efforts, believe the best opinions are both strong and weakly held, and have a passion for what technology brings to folks lives - we’d love to hear from you. <h2>You Will:</h2> <ul> <li style="font-weight: 400;">Lead & guide a high performing Engineering team distributed across different countries and timezones</li> <li style="font-weight: 400;">Influence future strategic service direction contributing to yearly plans, roadmap, and budget.</li> <li style="font-weight: 400;">Design and maintain our international VOIP deployment, used by our support and sales teams.</li> <li style="font-weight: 400;">Move our team from “reactive” to “proactive” through strategic resourcing decisions and project management methodologies.</li> <li style="font-weight: 400;">Build documentation, support plans, disaster recovery, and escalation paths for our Support Engineering team.</li> <li style="font-weight: 400;">Partner with our Product and Support teams as “customer zero” to improve and test the Meraki product line</li> <li style="font-weight: 400;">Deploy pre-release hardware and software in our offices, providing feedback to product teams while maintaining functionality standards.</li> <li style="font-weight: 400;">Design, deploy and manage the Meraki network spanning multiple international locations of varying complexity.</li> <li style="font-weight: 400;">Partner with our product teams and demo to global customers showcasing our latest features.</li> <li style="font-weight: 400;">Drive a pervasive security mindset across IT infrastructure and work with our Security team within all service and technology solutions.</li> <li style="font-weight: 400;">Prioritize, allocate, and resource projects and a high volume workload throughout the year during our IT planning process.</li> <li style="font-weight: 400;">Documentation - Maintain quality documentation on our infrastructure systems and services.</li> <li style="font-weight: 400;">Automation - Reduce operational overhead and inconsistent outcomes through automation of common tasks.</li> <li style="font-weight: 400;">Own root cause analysis, driving a culture of post-mortem reviews, and solution driven resolutions to challenges as they arise.</li> <li style="font-weight: 400;">Manage projects to completion, working with team members, cross-functional stakeholders and our counterparts at Cisco.</li> <li style="font-weight: 400;">Partner with IT & Meraki leadership team to understand needs and challenges, develop technical roadmaps and enhancements to current and future service offerings.</li> <li style="font-weight: 400;">Be a mentor, coach & leader to engineers in the team through continual feedback and teaching best practices so they grow into the next generation of technical specialists and reach their career goals.</li> <li style="font-weight: 400;">Develop an Engineering support framework, maintain on-call schedules and develop an “around the sun” model for the team.</li> <li style="font-weight: 400;">Participate in Customer EBC’s, sharing how we use the Meraki product, at Meraki.</li> </ul> <h2>Requirements</h2> <ul> <li style="font-weight: 400;">5 - 10 years leading technology teams responsible for developing global solutions across networking, telephony, and experience at all levels of IT.</li> <li style="font-weight: 400;">Solid background in network architecture with previous experience as a mentor and technical engineering manager.</li> <li style="font-weight: 400;">Experience deploying a project management methodology (Aigle, etc) in a fast past environment.</li> <li style="font-weight: 400;">Experience with Windows AD</li> <li style="font-weight: 400;">Experience using Project Management tools (Jira, Asana, etc)</li> <li style="font-weight: 400;">Demonstrated delivery of global enterprise network infrastructure, Meraki WAN/LAN/Wifi products, voice SIP solutions, VPN solutions, and infrastructure monitoring services.</li> <li style="font-weight: 400;">Strong technical leadership, teamwork, global collaboration, decision-making, and communication skills.</li> <li style="font-weight: 400;">Experience in leading SaaS tools and automation.</li> <li style="font-weight: 400;">VoIP experience preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. "Everybody In" means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Solutions

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mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
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