mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

  • Engineering
  • Sales
  • Support

  • Department Spotlight

    Build Something Better

    Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

    Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

    Hack the Full Stack

    Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

    For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

    “At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

    —Meghan Gaudet, Front-End Hacker

  • Department Spotlight

    Winners Wanted

    The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

    How We Close

    Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

    Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

    “Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

    —Josh Tobin, Inside Sales Rep

  • Department Spotlight

    How We Solve

    Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

    Support with Impact

    Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

    “Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

    —Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

  • AT&T Park
  • Music venues
  • Dogpatch Climbing Gym
  • Hotel Utah Saloon
  • SFMOMA
  • Philz Coffee
  • Caltrain Station
  • 21st Amendment Brewery

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

  • We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
  • Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
  • We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
  • Excellent medical, dental, and vision insurance.


Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

  • Lead Full Stack Engineer
    San Francisco

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Lead Full Stack Engineer

    San Francisco,

    <p>Technical Lead</p> <p>At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day.</p> <p>Meraki’s product Dashboard teams are small, fast paced teams striving to make our products unique by balancing feature-rich abilities and simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack!</p> <h2>What you will do:</h2> <ul> <li>Develop tools for customers to configure and monitor networking devices all over the world.</li> <li>Build intuitive and powerful workflows to tackle important problems for IT professionals around the world, by collaborating with product managers and UX designers.</li> <li>Solve challenging scaling problems to ensure a seamless user experience and high uptime.</li> <li>Identify and solve performance bottlenecks in our web application.</li> <li>Be a technical leader by helping other specialists make architectural design decisions while evangelizing engineering best practices.</li> <li>Be a unifying force connecting people and motivating others to do their best.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 7+ years of experience writing professional production code and tests.</li> <li>3+ years of experience in building rich web UIs with React (and Redux).</li> <li>3+ years of experience in web backend technologies, like Ruby on Rails or Go.</li> <li>Take complete ownership from conception to production release by leveraging your ability to influence, facilitate, and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are a strong leading individual contributor and want to grow into a tech lead role.</li> <li>Are passionate about what you do and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience with Ruby on Rails, React, and Postgres.</li> <li>Experience or willingness to work in an agile environment (Scrum, Kanban, etc.).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> </ul> <p>We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds.</p> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p> </p>

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  • Lead Mobile Engineer, Camera
    Chicago

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Lead Mobile Engineer, Camera

    Chicago,

    <h2>About Meraki</h2> <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making IT and security easier, faster, and smarter with technology that simply works.</p> <h2>About the Team</h2> <p>Meraki MV is an enterprise-grade security camera system, and is a new and quickly growing product line. The cameras are cloud-managed, but store and process video at the edge, enabling privacy, data sovereignty, and scalability. Our mission is to bring Meraki simplicity to the physical security market, leaving our users delighted as they solve problems and answer questions using our system.</p> <h2>The Opportunity</h2> <p>You will work closely with a small team of mobile engineers, the Meraki mobile platform team, design and product management. Your team's mission is to fill a key gap in our feature set - a mobile experience that makes it easy and fast to monitor feeds, install cameras, investigate incidents, and respond to alerts from mobile devices.</p> <h2><strong>As the Technical Leader on the Meraki Camera Mobile Team, you will:</strong></h2> <ul> <li>Collaborate with the design and product management teams and decide what we should build, and why</li> <li>Work with the mobile platform team to utilize and expand Meraki's shared mobile app code base for the new camera app experience</li> <li>Design and build an experience that allows users to intuitively navigate up to 6 months of video, paired with rich metadata</li> <li>Bring the video wall - multiple video feeds on one screen - to the mobile app</li> <li>Enable using motion search - an area-of-interest tool for searching hours of video - on mobile</li> <li>Use Bluetooth or other technologies to enable a seamless out-of-box installation and provisioning flow for wireless cameras</li> <li>Guide and enable your team to build an app that we can support, and carry forward for many years - systems and designs that last</li> <li>Break down and prioritizing lists of product requirements into smaller, deployable features</li> <li>Perform technical design and code reviews</li> </ul> <h2><strong>You are ideal for this role if you have:</strong></h2> <ul> <li>A bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related field</li> <li>2+ years of mentoring and technical leadership experience</li> <li>4+ years of mobile software development experience</li> <li>6+ years of software development experience</li> <li>Knowledge of multimedia and streaming video fundamentals (HLS, h.264 etc)</li> <li>Experience in mobile app development with two or more of the following (React Native, native Android, native iOS)</li> <li>Experience building connected mobile apps</li> <li>Experience prototyping, shipping, and iterating on a new product or complex feature</li> <li>Have the ability to influence, facilitate discussion, and work in partnership with other teams</li> <li>Strategic and product oriented mindset with a deep desire to understand users</li> </ul> <h2><strong>Bonus points for:</strong></h2> <ul> <li>Experience working with rich multimedia - photo and video - mobile apps</li> <li>Knowledge of wireless protocols (e.g., 802.11, Bluetooth)</li> <li>Experience working on full stack web applications</li> </ul> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p> </p> <p> </p>

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  • Principal Engineer, MX
    San Francisco
    San Jose

    2020-07-01T13:22:17-04:00

    Engineering – Software

    Principal Engineer, MX

    San Francisco,San Jose,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</p> <p>The modern world runs on the internet, and the internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites.</p> <h2><strong>About the team:</strong></h2> <p>You will join the MX Engineering team that is responsible for MX-platforms, SDWAN, security, routing, and cellular technology products. Our products are used in over a million network nodes and our customers rely on our products to serve tens of millions of people. With the large footprint that we have, quality is our highest priority. Meraki MX team is responsible for delivering simple to use but very powerful, scalable, and groundbreaking cloud-managed appliances to customers.</p> <h2><strong>The opportunity:</strong></h2> <p>As the first Principal Engineer on the MX team, you will be in charge of designing, developing, and implementing the architecture of various MX technologies such as SD-WAN, cellular, security, containers, routing, etc. The team will look up to you as a primary architect. This role needs a very experienced, hands-on, and hardworking engineer who can improve the current architecture, plan for next-generation architecture, and partner with Product Management and MX leads to define the next generation technical roadmap on merchant as well as custom silicon.</p> <p>Immediate opportunity in this role is in the data plane area. We are seeking an experienced architect, who has expertise in building embedded routing products from the ground up. We need a data plane architect, who can quickly understand current data plane implementation and work towards building a next-generation data plane. Performance, scalability, and easy interaction of CP and data plane for feature velocity.</p> <p>Apart from data plane architecture, this role will also serve as the main architect in new product development, new technologies implementation for overall MX</p> <h2><strong>As a Principal Engineer, you will:</strong></h2> <ul> <li>Be at the forefront of architecture, design, and implementation of MX new generation of high-performance appliances and platforms</li> <li>Develop packet processing and routing capabilities across MX</li> <li>Participate and lead various architectural discussions</li> <li>Define the next generation product</li> <li>Guide the team of hardworking individual contributors to craft the architecture</li> </ul> <h2><strong>We are looking for:</strong></h2> <ul> <li>15+ years of working experience on data plane forwarding and control-plane configuration, signaling for embedded routing, and SD-WAN products.</li> <li>Contribution in the last 6+ years in routing data plane and hands-on experience with routing product architecture</li> <li>Deep knowledge of routing protocols and SD-WAN</li> <li>Hands-on experience and crafting on more than one data plane technology across arm and x86. DPDK, NETMAP, VPP, CLICK</li> <li>Understanding and experience of L4 to L7 services (like load balancing flows, firewall, IPSec VPN, NAT, IPv6, remote access and various tunneling protocols), architectures, and algorithms</li> <li>Experience writing Linux user and kernel code for high-performance fabrics, I/O devices</li> <li>Successful delivery on multiple high-performance products</li> <li>In-depth knowledge of packet processing</li> <li>Ability to work independently as well as in a team</li> <li>Good communication skills and experience working with cross-functional teams</li> </ul> <h2><strong>Bonus points for:</strong></h2> <ul> <li>Good understanding of VPP or CLICK data plane</li> <li>Merchant silicon SDKs from Broadcom, Marvell, EZchip, etc.</li> <li>Distributed packet processing across virtual and/ or fabric architecture</li> <li>Layer 2 / Layer 3 functionality, application-aware packet processing</li> </ul> <p>Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package.</p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p>

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  • Principal Engineer, MX
    San Francisco
    San Jose

    2020-07-01T13:22:21-04:00

    Engineering – Software

    Principal Engineer, MX

    San Francisco,San Jose,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</p> <p>The modern world runs on the internet, and the internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites.</p> <h2><strong>About the team:</strong></h2> <p>You will join the MX Engineering team that is responsible for MX-platforms, SDWAN, security, routing, and cellular technology products. Our products are used in over a million network nodes and our customers rely on our products to serve tens of millions of people. With the large footprint that we have, quality is our highest priority. Meraki MX team is responsible for delivering simple to use but very powerful, scalable, and groundbreaking cloud-managed appliances to customers.</p> <h2><strong>The opportunity:</strong></h2> <p>As the first Principal Engineer on the MX team, you will be in charge of designing, developing, and implementing the architecture of various MX technologies such as SD-WAN, cellular, security, containers, routing, etc. The team will look up to you as a primary architect. This role needs a very experienced, hands-on, and hardworking engineer who can improve the current architecture, plan for next-generation architecture, and partner with Product Management and MX leads to define the next generation technical roadmap on merchant as well as custom silicon.</p> <p>Immediate opportunity in this role is in the data plane area. We are seeking an experienced architect, who has expertise in building embedded routing products from the ground up. We need a data plane architect, who can quickly understand current data plane implementation and work towards building next-generation data plane. Performance, scalability, and easy interaction of CP and data plane for feature velocity.</p> <p>Apart from data plane architecture, this role will also serve as the main architect in new product development, new technologies implementation for overall MX</p> <h2><strong>As a Principal Engineer, you will:</strong></h2> <ul> <li>Be at the forefront of architecture, design, and implementation of MX new generation of high-performance appliances and platforms</li> <li>Develop packet processing and routing capabilities across MX</li> <li>Participate and lead various architectural discussions</li> <li>Define the next generation product</li> <li>Guide the team of hardworking individual contributors to craft the architecture</li> </ul> <h2><strong>We are looking for:</strong></h2> <ul> <li>15+ years of working experience on data plane forwarding and control-plane configuration, signaling for embedded routing, and SD-WAN products.</li> <li>Contribution in the last 6+ years in routing data_plan and hand-on experience with routing product architecture</li> <li>Deep knowledge of routing protocols and SD-WAN</li> <li>Hands-on experience and crafting on more than one data plane technology across arm and x86. DPDK, NETMAP, VPP, CLICK</li> <li>Understanding and experience of L4 to L7 services (like load balancing flows, firewall, IPSec VPN, NAT, IPv6, remote access and various tunneling protocols), architectures, and algorithms</li> <li>Experience writing Linux user and kernel code for high-performance fabrics, I/O devices</li> <li>Successful delivery on multiple high-performance products</li> <li>In-depth knowledge of packet processing</li> <li>Ability to work independently as well as in a team</li> <li>Good communication skills and experience working with cross-functional teams</li> </ul> <h2><strong>Bonus points for:</strong></h2> <ul> <li>Good understanding of VPP or CLICK data plane</li> <li>Merchant silicon SDKs from Broadcom, Marvell, EZchip, etc.</li> <li>Distributed packet processing across virtual and/ or fabric architecture</li> <li>Layer 2 / Layer 3 functionality, application-aware packet processing</li> </ul> <p>Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package.</p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p>

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  • Senior Backend Engineer
    San Francisco

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Backend Engineer

    San Francisco,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a><strong>.</strong></p> <p>Our devices are some of the most popular in the world: there are over 6.8 million devices online globally. This popularity comes with large scalability challenges: our backend handles more than 10 billion of requests to our devices 24/7/365.</p> <h2><strong>About the role</strong></h2> <p>In near real time, Cisco Meraki collects massive amounts of data from its devices all over the world. We write nearly 6 million data points each second globally every day. With this data, we help to power Dashboard and allow our customers insight into the state of their networks. As a member of the Backend team, you will develop, scale, and maintain our dashboard and the lower-layer services and infrastructure that power the data behind it. You will work with many different people within Engineering and throughout Cisco Meraki to help build the infrastructure and data pipelines to power their data-driven decisions.</p> <h2><strong>What you will do:</strong></h2> <ul> <li>Design, build, and maintain scalable data pipelines that ingest all the data that runs our dashboard.</li> <li>Ensure data consistency across various multi-region data centers by building custom replication solution for our relational datastore that houses the backbone of Meraki’s configuration data.</li> <li>Work with various groups within Cisco Meraki to understand their and our customers’ data requirements and requests.</li> <li>Add features to <strong>LittleTable </strong>(our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) to guarantee high performance across our geo-distributed customer base.</li> </ul> <h2><strong>About you</strong></h2> <ul> <li>Experience and passion for analyzing, scaling, and debugging large systems.</li> <li>Excitement for working with large data sets in real-time.</li> <li>Basic understanding of SQL, including experience working with one or more relational databases (e.g., PostgreSQL or MySQL).</li> <li>Experience in object-oriented and/or functional programming languages (e.g. Scala, Ruby, C++, Go).</li> <li>You take an focused, organized approach to development, testing, and quality.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <p>We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from <strong><a href="https://medium.com/cisco-meraki/from-translation-to-tech-a-journey-ef37c12396a3">diverse backgrounds</a></strong><strong>. </strong></p> <h2><strong>Bonus points for:</strong></h2> <ul> <li>Experience with web development or dev-ops tasks.</li> <li>Experience or willing to work in an agile environment (Scrum, Kanban, etc.).</li> <li>Personal projects or contributions to open-source projects.</li> </ul> <h2><strong>Life at Cisco Meraki</strong></h2> <p>We are passionate about building real products that <strong><a href="https://youtu.be/CYxHEKPFbqY">our customers love</a></strong><strong>.</strong> We are confident you will love it here.</p> <h2>As a Cisco Meraki employee you can expect:</h2> <ul> <li>A supportive and fun environment and a team that values your contributions. The Backend Group is called the Exploding Whales. Interested to learn why? Just message us.</li> <li>A lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups — Women of Meraki on <strong><a href="https://twitter.com/womenofmeraki">Twitter</a></strong> and <strong><a href="https://www.instagram.com/womenofmeraki/">Instagram</a></strong><strong>.</strong></li> <li>Actionable and candid feedback on a regular basis following <strong><a href="https://www.radicalcandor.com/">Radical Candor</a></strong><strong>.</strong></li> <li>Delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</li> <li>Paid time off to volunteer, and much more.</li> </ul> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p>

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  • Senior Machine Learning Engineer, MI
    San Francisco

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Machine Learning Engineer, MI

    San Francisco,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</p> <p>As a Machine Learning engineer on the Insight team, you will collaborate with firmware and full stack engineers to design, plan, and build customer-facing analytics tools. Meraki's cloud-managed model offers a unique opportunity to draw upon data from millions of networks across our wide ranging customer base. The goal is to use the rich telemetry data available from these networks and combine it with the power of machine learning and the cloud to build an analytics engine that can provide intuitive, yet detailed insights into the performance of customer networks. Given the size and scope of Meraki's deployment, this provides a unique engineering opportunity to build an impactful solution that can help improve our customer experience at large.</p> <p>The Meraki Insight team is building the next generation of analytics products. We offer customers unique visibility into their IT infrastructure. Our engineers excel at manipulating complex data sets into clear visualizations and utilizing Machine Learning and AI techniques to facilitate better outcomes. We are passionate about building products our customers love.</p> <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Exampleprojects"><strong>Example projects</strong></h2> <ul> <li>Build a system that ingests real-time streams of network performance data and identifies network performance degradation, optimizing for both low latency and few false positives</li> <li>Design models that predict network performance for customers to help them understand their network performance issues</li> <li>Work with firmware and backend engineers to design uplink selection algorithm for SD-WAN</li> <li>Collaborate with full stack engineers to make intuitive data visualizations and integrate predictions seamlessly and powerfully into the user experience</li> <li>Build, maintain, and monitor data pipelines and infrastructure for training and deploying models</li> </ul> <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Requirements"><strong>Requirements</strong></h2> <ul> <li>5+ years of relevant industry experience</li> <li>Advanced training in mathematics, statistics, and modeling</li> <li>Experience programming in Python AND some other programming language like scala, golang, ruby, etc.</li> <li>Experience working with algorithms and building models for supervised and unsupervised learning.</li> <li>Experience using data processing and ML libraries such as Pandas, Scikit-Learn, Tensorflow, Keras, etc.</li> <li>Experience working with distributed computing engines like Apache Spark, etc. and real time data streaming services like Amazon Kinesis.</li> <li>Experience implementing and monitoring data pipelines.</li> </ul> <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Bonusqualifications"><strong>Bonus qualifications</strong></h2> <ul> <li>Experience or interest in networking</li> <li>Experience or interest in Explainable AI techniques and visualizations</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em><u></u><u></u></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Senior Site Reliability Engineer, Cloud Platform
    Chicago
    Dallas
    North Carolina
    San Francisco
    San Jose

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Site Reliability Engineer, Cloud Platform

    Chicago,Dallas,North Carolina,San Francisco,San Jose,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</p> <p>Meraki's SRE Cloud Platform team is responsible for building and scaling the cloud that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across eight data centers. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, and security cameras. We embrace the *nix way, automate away tedious tasks and build infrastructure as code.</p> <p>In this role, you're going to have the unique opportunity to architect, build and support our platform as a service (PaaS). You will be part of an engineering team that is based out of Meraki’s San Francisco headquarters and will bring your expertise to a team passionate about automating and supporting production grade hybrid cloud infrastructure based on Kubernetes/Mesos. You will make crucial decisions about how to manage and scale complex, high-performance distributed systems. You will have visibility and impact across all of Engineering.</p> <p>Be prepared to join a team that contributes to and evangelizes engineering best practices and standards. We are a team of incredible out-of-the-box thinking engineers who take pride in helping and collaborating with our engineering teams to solve problems which help them be more efficient!</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Design, implement and manage a highly available and scalable on and off-prem orchestration platform (PaaS) that allows development teams to deploy and run their services.</li> <li>Influence architectural decisions with focus on security, scalability and high-performance.</li> <li>Build end-to-end documentation and instrumentation of our platform to ensure visibility, automation, self-healing and resiliency throughout the stack.</li> <li>Collaborate with other engineers on the team to foster solid engineering principles and represent our engineering values</li> <li>As a senior member of the team, you'll use both technical and relational skills to lead large scale projects to completion.</li> <li>You'll provide additional support for other cloud technologies (eg: OpenStack).</li> <li>Take part in a 24x7 on-call rotation.</li> </ul> <h2><strong>You are an ideal candidate if you:</strong></h2> <ul> <li>Have 4+ years of experience designing, deploying and operating mid to large scale enterprise or cloud environments.</li> <li>Have 7+ years of experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li>You have a deep understanding of systems and application design, including the operational trade-offs of various designs.</li> <li>Experience managing container-based workloads, using Kubernetes or Mesos or other orchestration software</li> <li>Experience with AWS, or GCP or other cloud infrastructure providers.</li> <li>Expertise with infrastructure/configuration management systems such as Ansible, Puppet or Terraform.</li> <li>Highly proficient with modern Unix/Linux operating systems/distributions.</li> <li>You are able to inspire other people to work with you, and you enjoy mentoring and coaching more junior engineers</li> <li>You take an Ops-centric approach to everything you build, ensuring availability, performance and security are core components</li> <li>You are able to prioritize tasks, work independently, and call out exceptions effectively.</li> <li>Excellent communication, and documentation skills.</li> <li>BS or MS degree in Computer Science or Engineering, or equivalent experience.</li> </ul> <p>Keywords: Site Reliability Engineering, DevOps, System Administration, Software Engineering, containerization, container orchestration, Kubernetes, docker, mesos</p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Senior Site Reliability Engineer, Engineering Efficiency
    Chicago
    San Francisco
    San Jose

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Site Reliability Engineer, Engineering Efficiency

    Chicago,San Francisco,San Jose,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. </p> <p>The Developer Tools team at Meraki engineers tools, automation and processes that facilitate developers’ efficiency. We support the entire software development lifecycle (SDLC), including core developer tools and environments, build tools, code review, identity management, source version control, artifact management, CI/CD pipelines, education, and documentation. Our customers are all engineers at Meraki.</p> <p>We believe tools magnify our impact, multiply our collaboration, and free us to move fast. We take pride in creating a simple and powerful environment where engineers can easily, safely, and confidently experiment on and build great products. We are passionate about building automated tools and extensible frameworks that facilitate the entire development and release lifecycle.</p> <p>As a Senior Site Reliability Engineer on the Developer Tools team you will be designing and implementing build automation, packaging and containerization solutions, end-to-end CI/CD pipeline for automatic deployment and release to both cloud and on-premise platform for all products.</p> <p>Reliability, performance and developer experience are critical factors to our CI/CD pipelines which you will help monitor, operate, and improve.</p> <p>As SREs at Meraki we are responsible for building and scaling the cloud that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across eight datacentres. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. We embrace the *nix way, automate away tedious tasks and build infrastructure as code.</p> <h2>Responsibilities:</h2> <ul> <li>Architect, design and implement tools and processes to continuously improve our build and delivery velocity, reliability and efficiency.</li> <li>Engage with users to become a trusted evangelist to drive the evolution of tools and processes we own.</li> <li>Define standardized best practices to champion great engineering culture across the company.</li> <li>Collaborate with a team of engineers to test your ideas and understand the system, with an emphasis on mentoring and elevating junior team members.</li> <li>Identify and drive opportunities to improve automation for the company.</li> <li>Practice sustainable incident response (on call rotation) and blameless postmortems</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 4+ years of experience designing, deploying and operating mid to large scale enterprise or cloud environments.</li> <li>Have 7+ years of experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li>Highly proficient with modern Unix/Linux operating systems/distributions.</li> <li>Experience with Access and Identity Management (Okta, Kerbero etc)</li> <li>Expertise in automating release, continuous integration/deployment system, and relevant tools (e.g. Git, Gitlab, Github, Jenkins, Packer, Nexus, Artifactory, Terraform, Puppet, Ansible, Travis CI, etc)</li> <li>You have a deep understanding of systems and application design, including the operational trade-offs of various designs.</li> <li>You are adaptable, solutions oriented, and work very well in a team setting. You possess excellent written and social communication, and documentation skills.</li> <li>You are able to prioritize tasks, work independently, and call out exceptions effectively.</li> <li>Extra point for experience with multi cloud environments (AWS and GCP)</li> </ul> <p>Keywords: Site Reliability Engineering, Developer Tools, Developer Efficiency, Software Engineering, Jenkins, Artifactory, Terraform</p> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Senior Site Reliability Engineer (Observability) - Future Consideration
    London

    2020-07-09T07:37:13-04:00

    Engineering – Software

    Senior Site Reliability Engineer (Observability) - Future Consideration

    London,

    <div id="main-content" class="wiki-content"> <p>The Meraki cloud supports millions of customer devices from 8 datacentres around the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day globally. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras.</p> <p>As SREs at Meraki, we are responsible for building and growing the cloud that supports these customers and their networks. We embrace the *nix way, automate away tedious tasks and build infrastructure as code. As a Senior Site Reliability Engineer on the Observability team you will craft useful, scalable and secure monitoring systems that make sure we stay online.</p> <p>In this role you will join a small engineering team that is based out of our office in London, UK. You will guide the design, development and operation of the monitoring, log/event collection, and alerting systems that support our private cloud.</p> <h2>Examples of projects our team works on:</h2> <ul> <li>Deploy and grow our Prometheus architecture to handle the next five years of metric growth.</li> <li>Design, deploy and maintain ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases.</li> <li>Gather requirements, design and build an alerting system that allows developers to construct alerts from multiple data sources and alerting workflows.</li> <li>Develop data pipelines that allow developers as well as non-technical team members to gain new insights into our production data.</li> <li>Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems.</li> <li>Automate infrastructure deployment so monitoring resources can be requested and automatically deployed.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are passionate about data, and believe in automating manual tasks with the right tools.</li> <li>Have 6+ years experience designing, deploying and operating mid to large size bare metal or cloud environments.</li> <li>Have 3+ years experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li>Feel comfortable diving into other people's source code to debug errors.</li> <li>Know your way around *nix systems. We run Debian and Ubuntu.</li> <li>Can work with other teams to help them better monitor their services.</li> <li>Care about and empathise with the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.</li> <li>Bonus points for experience with: ElasticSearch, Logstash, Kibana, Prometheus, Grafana, Kafka, Snowflake, Ansible, Ruby.</li> </ul> <p>Keywords: Observability, Monitoring, SRE, Site Reliability Engineering, DevOps, ElasticSearch, Logstash, Kibana, ELK, Grafana, Graphite, Prometheus, Kafka, Snowflake, Ansible, Ruby.</p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p> </div>

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  • Senior Software Engineer, Build Systems
    San Francisco
    San Jose

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Software Engineer, Build Systems

    San Francisco,San Jose,

    <p><span style="font-weight: 400;">Meraki Software Engineers breathe life into our cloud-managed network-attached devices, which include switches, routers, wireless access, and security cameras. We use real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. We are passionate about building real products that our customers love.</span></p> <p><span style="font-weight: 400;">As a Senior Software Engineer, Build Systems, you will provide strategic direction and logistical support for Meraki’s product development organization, focusing on functionality, simplicity, scalability, and availability of our build systems. You're driven by a strong desire to improve developer happiness, always keeping an empathetic ear out for developers’ day-to-day experience with tools and workflows and finding ways to improve these. You'll make incremental changes to quickly get a developer unstuck as well as propose and implement longer term changes that reduce technical debt and anticipate future needs.</span></p> <h2><strong>RESPONSIBILITIES:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop, maintain, and operate a modular and scalable build system for a multi-site product development team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish processes and tools to maintain code base integrity and ensure consistency of outcomes, including check-in validation rules, branch/merge processes, automated testing, and the use of static and dynamic analysis tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Investigate and recommend evolution to the structure of the code base and build processes to shorten the developer feedback loop.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with the Site Reliability Engineering and Developer Tools teams to ensure scalability and availability of build systems, and the integration of its processes with the agile tool set used to track user stories and product defects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Influence and drive operational excellence and best practices within the organization.</span></li> </ul> <h2><strong>YOU ARE AN IDEAL CANDIDATE IF YOU HAVE:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Minimum of 7 years of relevant experience in the areas of development, build, and release engineering.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with development of modular build systems and tools for a scalable continuous infrastructure that supports product development in a multi-platform (x86, ARM, etc.) embedded software environment. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid understanding of the integration between automated software testing and the build process.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with C/C++ compilers and toolchains.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Linux and open source software.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Build systems such as yocto, cmake, make, and autoconf.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong scripting knowledge using shell, groovy, ruby, and/or python.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with distributed version control systems such as git, gitlab, and/or gerrit.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Continuous Integration and Jenkins.</span></li> </ul> <p> </p> <h2><strong>BONUS POINTS FOR:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with the use of containers in a build environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">User Experience and the ability to generate and communicate meaningful development metrics.</span></li> </ul> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p><em><span style="font-weight: 400;">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Senior Software Engineer - Scalability, Distributed Systems
    London

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Software Engineer - Scalability, Distributed Systems

    London,

    <h4> About Cisco Meraki</h4> <p> </p> <p><span style="font-weight: 400;">The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to airports to global hospitality groups operating thousands of sites. </span></p> <p><span style="font-weight: 400;">Our devices are some of the most popular in the world: there are </span><span style="font-weight: 400;">over 7 million devices online globally. T</span><span style="font-weight: 400;">his popularity comes with large scalability challenges: our backend handles more than 10 billion requests to our devices 24/7/365.</span></p> <p><span style="font-weight: 400;">We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our </span><a href="https://www.instagram.com/dogsofmeraki/"><span style="font-weight: 400;">startup vibe</span></a><span style="font-weight: 400;">.</span></p> <p> </p> <h4>About the role</h4> <p> </p> <p><span style="font-weight: 400;">We are looking for a </span><strong>Senior Software Engineer</strong><span style="font-weight: 400;"> to help build features and </span><span style="font-weight: 400;">solve scalability and reliability challenges around </span><a href="https://youtu.be/sBlU8Fo45r8?t=390"><span style="font-weight: 400;">Meraki’s Dashboard</span></a><span style="font-weight: 400;">, </span><span style="font-weight: 400;">the core web application and cloud infrastructure</span><span style="font-weight: 400;">. Via </span><span style="font-weight: 400;">this dashboard</span><span style="font-weight: 400;">, our customers can control their entire Meraki stack: access points, firewalls, switches, client devices, cameras, and more. </span></p> <p><span style="font-weight: 400;">You will be joining the Network Access team which is responsible for the core part of Meraki’s infrastructure — help people and organisations manage access to their networks. Our main focus is </span><strong>scaling</strong><span style="font-weight: 400;"> backend services that enable advanced network authentication and access policy enforcement on all Meraki devices. You’ll be joining a diverse team of 5 engineers spread across SF, Boston and London. </span></p> <p> </p> <h4>What you will do:</h4> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design, develop, scale, and maintain the backend services and infrastructure that power authorization, authentication and accounting of network connections.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to our blameless post-mortem </span><span style="font-weight: 400;">process</span><span style="font-weight: 400;"> which we use at Meraki </span><span style="font-weight: 400;">to learn from incidents in production to make our systems more robust. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design systems and services that enforce access policies based on authenticated user/device identities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Refactor monoliths into microservices and help us move towards containerisation. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with other globally-distributed teams including UX specialists, firmware engineers, SREs, engineering and product managers. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to a kind, </span><a href="https://medium.com/cisco-meraki/thoughts-on-inclusion-and-diversity-90bce5a209cc"><span style="font-weight: 400;">inclusive team</span></a><span style="font-weight: 400;"> that’s enthusiastic about </span><span style="font-weight: 400;">simplifying networking </span><span style="font-weight: 400;">products for our customers by scaling distributed systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on projects that span numerous domains — networking, databases, web app development, firmware, systems — to help our platform scale to handle enormous amounts of data. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make an immediate and significant difference to the hundreds of millions of users that rely on our access points, switches, security appliances, cameras every single day.</span></li> </ul> <p> </p> <h4>Here are some real examples of the actual projects the Network Access Team is working on that might help you to get a better idea of what this job entails:</h4> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Refactor internal frameworks/libraries and APIs that provide a simple, unified interface for other engineers when they work with access policies. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We need to scale our backend services to handle at least 10x the load they can today. You could help us rethink the way we do sharding and load-balancing and make our infrastructure elastic.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Our policy management system is built on the top of the event sourcing pattern. Currently, we use </span><a href="https://meraki.cisco.com/lib/pdf/trust/lt-paper.pdf"><span style="font-weight: 400;">LittleTable</span></a><span style="font-weight: 400;"> (our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) as an application state storage. We need to reevaluate LittleTable for this use-case and put together a plan on how we evolve our architecture. LittleTable’s paper is available online btw.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensuring data (access policies) consistency across three parts of the system -- 1) Meraki devices, 2) backend data services and LittleTable and 3) Meraki Dashboard and Postgres -- to enable a global customer base. Think of it as a large distributed storage.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build observability tools and create dashboards for our team, so we can have visibility into the internals of our system and figure out where the slow spots/memory leaks are. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Introduce exhaustive code quality metrics and standards as well as define SLAs/SLOs for the set of services we own.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and release a new debugging endpoint for Meraki devices so we can get the state of its internal storage (developing firmware).</span></li> </ul> <p> </p> <h4>About you:</h4> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You like thinking about systems — their edge cases, failure scenarios, and lifecycles.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You’re excited about solving scalability challenges both on the organisational and technology levels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced in backend/platform engineering or distributed systems or data processing.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced with at least one of the following languages: Scala, Ruby, Java, Python, C/C++, Go. You embrace the idea of being language-agnostic. You’re pragmatic when it comes to technical decisions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Basic familiarity with SQL.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication skills (our team is distributed across several time zones).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced in debugging distributed systems and services. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You’d like to see the true full stack nature of our products (from hardware to firmware to backend to Web UI).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to travel (not frequently) to our HQ in San Francisco when the lockdown is over. </span></li> </ul> <p> </p> <h4>Bonus points for:</h4> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Interest in general security and/or data privacy and/or zero-trust networks is a plus.</span></li> </ul> <p><span style="font-weight: 400;">We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! You don’t need to have a background in computer networking or security either. We will help you pick them up because we believe that great engineers come from </span><a href="https://medium.com/cisco-meraki/sky-high-career-growth-in-a-grounded-community-3f92f96c198e"><span style="font-weight: 400;">diverse backgrounds</span></a><span style="font-weight: 400;">. </span></p> <p> </p> <h4>To give you a taste of what you could be learning in your time here, our tech stack:</h4> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Ruby (Rails, EventMachine), C++, Scala</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Jetty, Akka, Netty</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Git, SVN, Gerrit, GitHub Enterprise, GitLab, Jenkins, Teamcity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Postgres, LittleTable (our own time-series DB), ElasticSearch, Redis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Debian, OpenStack, AWS, Docker, Kubernates</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">gPRC, Protobuf</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">ELK, Graphite, Grafana, Prometheus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maven, sbt, Artifactory, NGINX, Vault by HashiCorp </span></li> </ul> <p> </p> <p><span style="font-weight: 400;">You will be working in a complimentary team where every </span><span style="font-weight: 400;">team member is focused on doing what they love. For example, some team members are amazing at building web-services in Ruby but didn’t come in with as much C++/JVM knowledge.</span></p> <p> </p> <h4>Life at Cisco Meraki</h4> <p> </p> <p><span style="font-weight: 400;">We are passionate about building real products that </span><a href="https://youtu.be/CYxHEKPFbqY"><span style="font-weight: 400;">our customers love</span></a><span style="font-weight: 400;">. We are confident you will love it here.</span></p> <p><span style="font-weight: 400;">As a Cisco Meraki employee you can expect:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A supportive and fun environment and a team that values your contributions and helps you grow; regular career conversations. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A lot of opportunities for professional and personal growth via employee-led groups and mentorship programs. Check out one of our groups — Women of Meraki on </span><a href="https://twitter.com/womenofmeraki"><span style="font-weight: 400;">Twitter</span></a><span style="font-weight: 400;"> and </span><a href="https://www.instagram.com/womenofmeraki/"><span style="font-weight: 400;">Instagram</span></a><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Actionable and candid feedback on a regular basis following </span><a href="https://www.radicalcandor.com/"><span style="font-weight: 400;">Radical Candor</span></a><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid time off to </span><a href="https://youtu.be/klINmKtU8Oo"><span style="font-weight: 400;">volunteer</span></a><span style="font-weight: 400;"> (10 days a year), and much more.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">When the quarantine is over: trips to the HQ in San Francisco with </span><a href="https://www.instagram.com/p/Bcn4Xi6gWwa/"><span style="font-weight: 400;">stunning views</span></a><span style="font-weight: 400;"> of the Bay Bridge; delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</span></li> </ul> <p> </p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Senior Software Engineer, Switching Platform
    Austin
    Chicago
    San Francisco
    San Jose

    2020-07-08T20:27:18-04:00

    Engineering – Software

    Senior Software Engineer, Switching Platform

    Austin,Chicago,San Francisco,San Jose,

    <p>Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products.</p> <p>Platform bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year.</p> <p><strong>As a Senior Embedded Engineer, you will focus on the following</strong>:</p> <ul> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product.</li> <li>Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products.</li> <li>Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Develop, port, and debug Linux device drivers.</li> <li>When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem.</li> <li>Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> <h2><strong>You are an ideal candidate if you:</strong></h2> <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel &amp; systems development.</li> <li>Have solid experience with ethernet switching chipsets (i.e. Broadcom, Marvell, etc.).</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> <h2><strong>Bonus points for:</strong></h2> <ul> <li>Upstreaming Linux patches.</li> <li>Experience with multi-threaded or parallel programming.</li> </ul> <p>Meraki is headquartered in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. There are also locations in San Jose, Chicago, and Austin. All location offer a generous benefits package.&nbsp;</p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Senior Software Engineer, Test Automation
    San Francisco
    San Jose

    2020-06-25T22:49:28-04:00

    Engineering – Software

    Senior Software Engineer, Test Automation

    San Francisco,San Jose,

    <h2>Meraki’s vision:</h2> <p>Simplicity. At Cisco Meraki, we believe that by simplifying powerful technology we can free passionate people to focus on their mission. Our cloud managed products are making IT easier, faster, and smarter. Simplified and smarter networking means that businesses run more smoothly, and more people have reliable access to the information they need.</p> <h2>About the team:</h2> <p>You will join the test automation team that is fully embedded within Software Engineering. We handle all types of projects surrounding the quality of our MS switching portfolio by leveraging our in house automation framework. This includes development of tests for cutting edge new features spanning from the access layer to the core, as well as developing the testing framework itself to support new use cases and workflows.</p> <h2>The opportunity:</h2> <p>Our products are used in over a million networks and our customers rely on our products to serve ten of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for a test automation engineer who is as passionate about quality as we are. Your contributions will make direct impact to the success of our business.</p> <p>A DAY IN THE LIFE OF A TEST AUTOMATION ENGINEER:</p> <p>You may design a testbed from the ground up that has the ability to change topologies on the fly. You will have an in-house automation framework at your disposal as well as APIs to hook into for further automation. You will have the autonomy to craft and implement a solution as well as the knowledge and experience of team members to help you along the way.</p> <p>In addition to software testing, you may have a chance to work on our latest hardware appliances from an early phase of development. You will get to learn some of the cool technologies inside the box. Through testing you will gain firsthand knowledge about the performance and be able to guide the team in improving the quality before we release the product.</p> <h2>What we look for in your background:</h2> <ul> <li>BS or MS in Computer Science or a related field</li> <li>2+ years of experience in computer networking focus role</li> <li>Proficiency in scripting languages such as Ruby or Python</li> <li>Strong knowledge of core network protocols like TCP/IP, DHCP, DNS, VLANs, etc.</li> <li>Passionate about automation testing</li> </ul> <h2>Bonus points if you have:</h2> <ul> <li>Worked with Layer 3 dynamic routing protocols like OSPF, BGP, PIM, etc.</li> <li>Experience with SQL and other database concepts</li> <li>Experience in scaling or performance testing using equipment such as Ixia or Spirent</li> <li>Worked with virtualization or container technology, such as ESXi, Xen, Docker, etc.</li> <li>Used development infrastructure tools such as Jenkins, Git, Gerrit, and JIRA</li> </ul> <h2>Wondering W WORKING AT CISCO MERAKI IS LIKE?</h2> <p>Picture a beautiful office, balanced catered meals, fully stocked kitchens, an onsite gym, and paid time off to volunteer. Cisco Meraki has crafted an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here.</p> <p>  </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Site Reliability Engineer (Dashboard) - Future Consideration
    London

    2020-07-06T09:18:57-04:00

    Engineering – Software

    Site Reliability Engineer (Dashboard) - Future Consideration

    London,

    <p>The Meraki cloud serves millions of customer devices from data centres around the world. As a Site Reliability Engineer you will be crafting automated and performant systems that drive an ever-growing global network of the world’s coolest communication products.</p> <p>You’re passionate about working closely with development teams, from design to debugging complex production issues - and excited to get the chance to code real-world applications while deep-diving into the glue that holds it all together. You will have an opinion on how things should be built right, and work within the organization to lead people to positive and modern solutions. You embrace the *nix way, you want to automate away tedious tasks, and you build infrastructure-as-code.</p> <p>In this role you will join our awesome, tightly-knit engineering team based out of our office in London, UK, and have the opportunity to make an impact on your peers in San Francisco and Sydney.</p> <p>As SREs at Meraki we are responsible for building and growing the cloud infrastructure that supports millions of Meraki customers and their devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across 10+ data centres. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras.</p> <h2>Example projects of a Site Reliability Engineer (Cloud Platform/Dashboard):</h2> <ul> <li>Participate in discussions about automating and modernizing the tools and applications that help us grow reliably. You design, build and fix the systems and tools that handle failure and a high volume of requests.</li> <li>Advise in the creation and maintenance of the defining metrics ( SLO/SLI’s ) of the Cloud Organization to ensure we are giving our customers the best experiences across the board.</li> <li>Deep dive into the discoverability and routing systems that hold things together. You are making an impact into the designs of our future.</li> <li>Build and implement frameworks like distributed tracing that help our organization understand how the flow of traffic runs through our systems.</li> <li>Break out code and components from our core applications as we move into a microservice world. You might be writing Ruby in order to create a new Gem, or ‘Dockerizing’ a new service.</li> <li>Debug a real-world, global web application, triaging issues while working with security or app teams to bring longer term solutions.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have proven experience designing, deploying and operating mid to large-scale enterprise or cloud environments.</li> <li>Have demonstrated ability scripting or coding with languages like Ruby, Scala, Go, Python, or Bash.</li> <li>Fearlessly dive into other people's source code to tackle a problem.</li> <li>Know your way around *nix systems.</li> <li>You automate all the things.</li> <li>You care about the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.</li> <li>You empathize with your coworkers, and you are a positive influence on others. Bonus if you like to take your SRE with a joke or two.</li> <li>You understand: data structures, databases, networking, filesystems, and web architectures.</li> <li>You know - perhaps excited about, or contemplate some of the following technologies: Docker and Docker Orchestration (Kubernetes, Marathon, etc.), Terraform or Cloudformation, Packer, Chef, Ansible or Puppet, Logging and Graphing, AWS, GCP or Azure.</li> </ul> <p>Keywords: SRE, Site Reliability Engineering, DevOps, ELK, Grafana, Graphite, Ansible, Chef, Ruby, Scala, Docker, Kubernetes, Marathon, Terraform, AWS</p> <p> <em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Technical Program Manager - FedRAMP
    Remote within US
    San Francisco
    San Jose

    2020-07-08T14:58:29-04:00

    Engineering – Software

    Technical Program Manager - FedRAMP

    Remote within US,San Francisco,San Jose,

    <p>At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</p> <p>As the Technical Program Manager for Federal, you will help ensure the successful delivery of Meraki products and programs that are designed for US Federal customers, namely FedRAMP. You will work closely with the Federal Product Manager and engineering leaders to develop and track program achievements and progress. You will meet regularly with leadership, customers and partners to provide updates. You are ideal for this role if you thrive in a hands-on, collaborative environment and seek ownership of large, critical projects.</p> <p>Experience in facilitating the development and release of products and/or features that are FedRAMP Authorized is important for this position. A strong understanding of configuration and change management and full system development lifecycle elements is required.</p> <p><strong>Primary Responsibilities</strong></p> <ul> <li>Work closely with teams comprised of engineers, product managers, Security, IT, Customer Support, Business Systems, and Legal to plan and track projects required for FedRAMP.</li> <li>Bring to bear technical &amp; program management skills to build comprehensive plans, identify risks and dependencies, and ensure smooth, on time releases.</li> <li>Ensure all stakeholders have continual access to information and a shared understanding, of roadmaps, projects, releases, upcoming features, and relevant metrics.</li> <li>Serve as the Engineering organization’s connective tissue for the end-to-end product planning and development process for FedRAMP.</li> <li>Ensure all relevant SDLC policies and procedures are accurate, updated, and executed in alignment the required product release cadence. This includes system/services acquisition, security assessments, configuration and change management.</li> <li>Work with release management to ensure significant changes to the authorized product have been approved by federal agencies, re-audited and approved by the 3PAO.</li> <li>Support Federal Product Manager, Security and Engineering teams with monthly tracking of ongoing remediation efforts.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>7+ years of applicable program delivery experience in a distributed agile environment, preferably for a large company.</li> <li>2+ years of experience in some facet with the FedRAMP authorization program.</li> <li>Demonstrated proficiency in working with product and engineering teams to scope and shepherd features from inception to delivery.</li> <li>Proven ability to effectively collaborate with cross-functional, cross-organizational teams to negotiate and assemble project plans, secure commitments on deliverables, and ensure resolution of blocking issues</li> <li>Solid understanding of software development life cycle models as well as experienced knowledge of modern program management methodologies.</li> <li>Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence)</li> <li>Experience with CI/CD methodologies and CI/CD platforms (Jenkins/TeamCity/GitLab) is a plus.</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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Engineering – Hardware

  • Business Process Manager
    San Francisco

    2020-07-07T00:53:26-04:00

    Engineering – Hardware

    Business Process Manager

    San Francisco,

    <p><span style="font-weight: 400;">At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</span></p> <p><span style="font-weight: 400;">We are currently looking for a Business Process Manager who will drive and manage Meraki’s Program Lifecycle Management (PLM) tool for our Hardware Sourcing &amp; SCM teams.  You will work directly with the Sourcing, Quality, Compliance, Hardware PM, &amp; ODM teams to carry out actions that will improve the overall data management and program adoption by all parties.</span></p> <p><strong>You will</strong><span style="font-weight: 400;">: </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead the implementation and maintenance of cross-functional PLM tool to drive effectiveness and efficiency</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with product and customer success teams of PLM vendor to architect Meraki business process requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quickly become a recognized PLM system specialist, and have a point of view on how to best roll Meraki team processes to derive benefit from PLM</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Train Meraki functional leads on PLM system to distribute knowledge and reinforce the adoption of PLM</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Asia based partners and drive actions (will require evening calls, 20%)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Acquire data from primary or secondary data sources and maintain databases/data systems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interpret data and analyze results</span></li> </ul> <p><strong>You are</strong><span style="font-weight: 400;">: </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Analytical and have a high degree of adaptability and willingness to dive in the details of data anomalies, then shift to engaging a team on how to adopt an entirely new process in the PLM. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are persistent and tenacious, and a highly skillful communicator. </span></li> </ul> <p><strong>You have</strong><span style="font-weight: 400;">:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">8-10+ years of experience working with teams, influencing without positional authority</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Highly organized with exceptional attention to detail with the ability to manage multiple tasks on a tight deadline</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience engaging with teams resistant to change</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical and excel skills </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to determine deadlines on your own accord to support aggressive adoption timeline</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Logical reasoning and enthusiasm for finding efficiencies</span></li> </ul> <p><span style="font-weight: 400;">At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.</span></p> <p><span style="font-weight: 400;">Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the AT&amp;T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p>

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  • Senior Hardware Quality Engineer
    San Francisco

    2020-07-09T18:11:34-04:00

    Engineering – Hardware

    Senior Hardware Quality Engineer

    San Francisco,

    <p><span style="font-weight: 400;">At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</span></p> <p><span style="font-weight: 400;">We are seeking a Senior Hardware Quality Engineer who will work with our JDM partners and Hardware team to prevent quality issues around our products.</span></p> <p><strong>Your work will involve:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Reviewing and helping define quality test standards to minimize design quality issues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reviewing EVT and DVT reports from JDM partners.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Defining manufacturing quality metrics, monitor production quality, and work with JDM partners to drive continuous improvement.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Follow-up on RMA trends and drive corrective action back through manufacturing as necessary.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Do sustain support for products through to the end of life.&nbsp; Report on Quality to other departments within Meraki.</span></li> </ul> <p><strong>You will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Audit/Evaluate JDM quality systems to ensure they are producing a quality product.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the Meraki Hardware team through EVT, DVT and pilot production to help ensure a good quality product.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the product from initial mass production through its end of life.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with Manufacturing Process/Test teams on the data that will be collected from the test.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with JDM on continuous improvement on yields and process/test stability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the JDM partners on qualifying new component sources.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor the JDM process quality trend for changes and drive corrective actions.</span></li> </ul> <p><strong>You have:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BSEE or equivalent in experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Combined 5 years’ experience EVT/DVT and manufacturing engineer or manufacturing quality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1+ years doing EVT and DVT</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Asia CM or JDM manufacturing</span></li> </ul> <p><strong>Bonus Points:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with PLM systems change order processes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with component engineering</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with wireless hardware</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1 to 3 years’ experience with RF products in production</span></li> </ul> <p><span style="font-weight: 400;">&nbsp;</span><em><span style="font-weight: 400;">At Cisco Meraki, we don't just accept differences - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.</span></em></p> <p><span style="font-weight: 400;">Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package.</span></p> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p><span style="font-weight: 400;">&nbsp;</span></p> <p><br><br></p>

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Channel Sales

  • Channel Account Manager
    Connecticut
    New York
    Philadelphia

    2020-06-25T22:49:28-04:00

    Channel Sales

    Channel Account Manager

    Connecticut,New York,Philadelphia,

    <p>As a Channel Account Manager for Cisco Meraki your primary responsibility will be to drive revenue growth of our National partner: CDW. This is an exciting opportunity to develop creative lead generation and sales incentive ideas while building a personal brand and representing Cisco Meraki. You will utilize your exceptional presentation and relationship building skills to convey Cisco Meraki’s value proposition to large groups of sales people as well as conduct sales trainings. You will also work closely with both the inside and field sales teams to ensure we get the most benefit from both partners through lead sharing campaigns, marketing programs, incentives, sales and technical training, and events.</p> <p>Successful candidates will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and consistent track record of success, we want to hear from you.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Develop and leverage executive partner relationships to grow Meraki consideration across all levels of the partnership</li> <li>Generate enthusiasm and passion for Meraki products among partner sales and engineering teams</li> <li>Maintain quarterly business plans</li> <li>Develop and lead all aspects of marketing and incentive programs to drive sales</li> <li>Coordinate sales and technical training for partners</li> <li>Facilitate communications and deal flow between partner Meraki sales reps</li> <li>Collaborate with the Nationals Channel Team to support the overall growth of our channel program, development of partner facing collateral and sales tools, tracking and internal communication tools, and marketing programs</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>Proven experience in sales or channel management. </li> <li>Excellent interpersonal and facilitation skills</li> <li>Desire to build an elite channel program</li> <li>Tenacious and aggressive “hunter” mentality</li> <li>Strong executive presence and financial acuity</li> <li>BA/BS</li> </ul> <p>Must be authorized to work in the U.S.</p> <p>Position does not provide sponsorship</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> <p> </p>

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  • Channel Account Manager - French Speaking
    France

    2020-06-25T22:49:28-04:00

    Channel Sales

    Channel Account Manager - French Speaking

    France,

    <p>Are you looking for an inspiring and positive company and yearning to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun).</p> <p><strong>What</strong> <strong>do</strong> <strong>we</strong> <strong>do?</strong> <strong>We craft</strong> <strong>100%</strong> <strong>cloud</strong> <strong>managed</strong> <strong>IT</strong> <strong>that</strong> <strong>simply works.</strong></p> <p>Cisco Meraki has grown to become an industry leader in the IT space, with over 500,000 customers and almost 3 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>We are seeking a highly entrepreneurial French speaking Channel Account Manager (CAM), to be based in France, to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across France and driving rapidly growing revenue from our most strategic partners. The goal is to have partner growth outpace Meraki regional growth.</p> <p>This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy.</p> <p>You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you.</p> <p><strong>You Will:</strong></p> <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> <p><strong>You Have:</strong></p> <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape across France</li> <li>Business fluency in both French and English</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> <p><strong>You are:</strong></p> <ul> <li><strong>Open</strong> <strong>and</strong> <strong>Trustworthy</strong> <strong>–</strong> you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li><strong>Self-aware</strong> – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li><strong>Results</strong> <strong>Oriented</strong> <strong>–</strong> you identify areas where we can improve as a team, and raise and address them directly.</li> <li><strong>Accountable</strong> – you take ownership of yourself and your circumstances</li> <li><strong>Collaborative</strong> – you share early and often to engage those around you</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Channel Account Manager - UK&I
    London

    2020-07-08T09:41:30-04:00

    Channel Sales

    Channel Account Manager - UK&I

    London,

    <p>Are you looking for an inspiring and positive company and yearning to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun).</p> <p><strong>What</strong> <strong>do</strong> <strong>we</strong> <strong>do?</strong> <strong>We craft</strong> <strong>100%</strong> <strong>cloud</strong> <strong>managed</strong> <strong>IT</strong> <strong>that</strong> <strong>simply works.</strong></p> <p>Cisco Meraki has grown to become an industry leader in the IT space, with over 500,000 customers and almost 3 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across the United Kingdom and Ireland and driving rapidly growing revenue from our most strategic partners. The goal is to have partner growth outpace Meraki regional growth.</p> <p>This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy.</p> <p>You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you.</p> <p><strong>You Will:</strong></p> <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> <p><strong>You Have:</strong></p> <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape across the United Kingdom and Ireland</li> <li>Business fluency in English</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> <p><strong>You are:</strong></p> <ul> <li><strong>Open</strong> <strong>and</strong> <strong>Trustworthy</strong> <strong>–</strong> you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li><strong>Self-aware</strong> – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li><strong>Results</strong> <strong>Oriented</strong> <strong>–</strong> you identify areas where we can improve as a team, and raise and address them directly.</li> <li><strong>Accountable</strong> – you take ownership of yourself and your circumstances</li> <li><strong>Collaborative</strong> – you share early and often to engage those around you</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone</p>

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  • Distribution Account Manager
    California
    Colorado
    Illinois
    New York
    South Carolina

    2020-06-25T22:49:28-04:00

    Channel Sales

    Distribution Account Manager

    California,Colorado,Illinois,New York,South Carolina,

    <p>Cisco Meraki is seeking a highly results-oriented Distribution Account Manager to help rapidly scale our business through our distribution channel across the United States. You will be responsible for generating passion and enthusiasm for Cisco Meraki amongst our distributor and partner community, encouraging a desire to sell our products, problem solving with our operations team to enable smooth transactions, and driving partner-led revenue.</p> <p>You will also work closely with the inside sales, field sales, marketing, training and operations teams to build positive relationships in new and existing channels. Ideal candidates will have strong critical thinking skills, executive presence, excellent interpersonal and communication skills, creativity, and a passion for growing a business. Successful candidates will possess an ambitious spirit.</p> <h2><strong>You will:</strong></h2> <ul> <li>Develop, support and strengthen relationships with executives, sales, marketing, and operations in our distributors.</li> <li>Implement business development and marketing plans with assigned distributors to drive exceptional revenue growth with our 2-tier partners.</li> <li>Coordinate and conduct sales and technical training for distributors and our 2-Tier partners to drive capability deep into the channel</li> <li>Collaborate with the Americas Channel and Distribution teams to support the overall growth of our channel</li> <li>Effectively communicate programs, promotions, and product launches across Cisco and distributors to maximise the impact of key initiatives and collaboration</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>Consistent track record of efficiency and over-performance in sales or partner management role</li> <li>5+ Years’ experience in channel management, IT distribution or channel sales. Software/SaaS experience will be highly regarded.</li> <li>Autonomous, team-player, hard-worker, self-motivated, multi-tasking and influential</li> <li>Strong communication and presentation skills, strong negotiation and closing skills</li> <li>Must be located near a major airport in the United States</li> <li>Able to travel 25% - 50% of the time</li> <li>University Degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Open and Dependable – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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Training and Evangelism

  • Audience Strategy Team Manager
    San Francisco

    2020-07-07T16:10:27-04:00

    Training and Evangelism

    Audience Strategy Team Manager

    San Francisco,

    <p>Want to be at the forefront of the Computer Networking industry!</p> <h2><strong>Who We Are</strong></h2> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us! By simplifying powerful technology, we can free passionate people to focus on their mission. We are the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <h2><strong>What You Will Do</strong></h2> <p>Cisco Meraki is seeking a tenacious and experienced people leader to lead all aspects of the development and success of Meraki’s training and enablement strategy in meeting the needs of our global audiences.</p> <p>The Product Enablement team is responsible for creating premier learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone.</p> <h2><strong>Who You Are</strong></h2> <p>You will oversee the development and success of the Audience Strategy Team in building out a portfolio of training programs and enablement initiatives that holistically meet the needs of Cisco Meraki customers, partners, the larger Cisco organization, and the Meraki online Community. You will coordinate and align the objectives and goals of each audience-aligned Audience Strategy Lead to ensure our approach is consistent, comprehensive, and collaborative.</p> <ul> <li>Lead and develop a team of Audience Strategy Leads focused on the global strategy and accomplishments of the training programs and enablement initiatives for all audiences outside of the Meraki business</li> <li>Use data, participant and stakeholder feedback, and market insights to find opportunities to build innovative learning capabilities and compelling user experiences for our audiences</li> <li>Partner with leaders and teams across the organization to understand audience needs and gaps. and opportunities in the development of our training programs and experiences including Product Management, Marketing, Sales, Channel, Support, Business Systems, and others as needed</li> <li>Provide regular data and metrics reporting, refining as needed and sharing insights on the impact of L&amp;D and enablement initiatives to the PE leadership team and other leaders</li> <li>Coordinate and align the projects, priorities, and strategies of other audiences across regions to bring a consistent and streamlined approach to the training and enablement portfolio</li> <li>Develop and articulate a vision for audience enablement and be responsible for the success and quality of the programs and initiatives across the entire Meraki training and enablement portfolio</li> <li>Lead the development of the audience and training participant experience across all programs and initiatives, including discovery, registration, attendance/consumption, assessment, feedback, ongoing engagement and partner with the Training Operations team on the successful execution of these initiatives</li> </ul> <h2><strong>Desired Skills &amp; Experience</strong></h2> <ul> <li>Experience partnering with cross-functional teams in developing programs and strategies to meet internal and external training and enablement needs with the ability to prioritize based on impact, resource needs, complexity, and value to the organization</li> <li>5+ years in a team lead or people leadership role leading teams responsible for learning &amp; development, training program management, enablement strategy, learning needs assessment or other like subject areas</li> <li>Experience leading regional or globally distributed teams, working across different time zones and geographies</li> <li>Do you have proven success in setting and executing strategic objectives that align with business and stakeholder needs and showcasing the results to organizational leadership?</li> <li>Are you detail oriented; able to prioritize, meet deadlines, coordinate, and demonstrate analytical skills and follow-through?</li> <li>Experience leading transformational change to explore new and innovative ways of approaching the development of strategy. Excellent written and verbal communication and presentation skills</li> </ul> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</p> <p>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p>

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  • Project Manager- Training & Evangelism
    San Francisco

    2020-07-07T16:10:03-04:00

    Training and Evangelism

    Project Manager- Training & Evangelism

    San Francisco,

    <p>Want to be at the forefront of the Computer Networking industry!</p> <h2><strong>Who We Are</strong></h2> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us! By simplifying powerful technology, we can free passionate people to focus on their mission. We are the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <h2><strong>What You Will Do</strong></h2> <p>Cisco Meraki is seeking a passionate and seasoned project manager to help lead the development of training and enablement projects and initiatives. This individual must have a solid understanding of project management methodologies and frameworks, experience achieving high quality and timely project outcomes, strong collaboration, and experience in running multiple cross-functional projects simultaneously.</p> <p>The Product Enablement team is responsible for creating premier learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone.</p> <p>You will partner with the Audience Strategy, Learning Development, Content Engineering, Training Delivery and Experience, and other teams within Product Enablement on training and enablement solutions, projects, or services appropriate to meet the needs of external audiences seeking to learn more about Meraki’s products and solutions. This position is responsible for writing project plans, setting milestones and objectives, assembling project teams of SMEs and project contributors, facilitating project meetings, proactively mitigating risks, and leading the project development lifecycle from inception to launch. The Project Manager will also be responsible for the ultimate quality of the delivered product and handover to the long-term owner.</p> <ul> <li>Facilitate collaboration across teams and lead discussions with project stakeholders on requirements, timelines, goals, and resourcing</li> <li>Proactively run project budgets, scope, plan, resourcing, etc</li> <li>Proactively report on project status, risks, and milestones to relevant organizational leadership and stakeholders</li> <li>Ensure project quality and timelines align with strategic and cross-functional goals, objectives, and priorities</li> <li>Apply project management best practices and frameworks when leading projects such as AGILE and SCRUM to produce effective and efficient project plans and execution</li> <li>Build and maintain comprehensive project documentation</li> <li>Coordinate internal resources in assembling projects teams based on needed skills, perspectives, and technical expertise</li> <li>Lead changes to the project scope, project schedule and project costs using appropriate verification techniques</li> <li>Establish appropriate hand-off processes and facilitate delivery of successful project deliverables to pre-established owners within Training &amp; Enablement</li> </ul> <h2><strong>Desired Skills &amp; Experience</strong></h2> <ul> <li>3 to 4 years demonstrated project management expertise. Experience in project management software a plus</li> <li>Strategic and creative problem-solver with</li> <li>Strong communication, both written and verbal, with the ability to communicate complex ideas</li> <li>Highly diplomatic with the ability to work effectively with people at all levels in an organization</li> <li>Strong analytical and quantitative skills</li> <li>Ability to prioritize among multiple workstreams</li> <li>Proficiency in Microsoft Office and Google Suite</li> <li>Knowledge of project management principles and/or methodologies preferred</li> </ul> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</p> <p>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p>

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  • Training Design Team Manager
    San Francisco

    2020-06-25T22:49:28-04:00

    Training and Evangelism

    Training Design Team Manager

    San Francisco,

    <h2>Who We Are</h2> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>Cisco Meraki is seeking a creative and experienced manager to lead the teams responsible for learning development and design for our training and enablement programs.</p> <h2>What You Will Do</h2> <p>The Meraki Product Enablement team is responsible for creating extraordinary learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone.</p> <p>In this role, you will lead all aspects of the development and design of Cisco Meraki training programs and solutions, support the development of processes and content, and lead and grow a team of Instructional Designers, Project Managers, and other training development roles who are responsible for the building of curriculum, content strategy, tool and process development, and cross-functional project management.</p> <h2>Who You Are</h2> <p>The ideal candidate is an experienced and passionate learning professional with a strong background in training program development, project management, and leadership. They should possess strong interpersonal skills, the ability to effectively lead complex projects, a strong foundation for developing compelling training content and curriculum, and excitement about leading a dynamic and growing team at the forefront of cloud networking.</p> <h2>Responsibilities:</h2> <ul> <li>Lead a team of instructional designers and content developers focused on new course and program development</li> <li>Oversee project managers and developers leading cross-functional projects in support of the training and enablement programs and experiences developed by Product Enablement</li> <li>Refine and improve Cisco Meraki’s curriculum design and development frameworks and processes</li> <li>Oversee and handle the content budget and related curriculum success metrics for new programs</li> <li>Ensure successful program development from validation to design to launch, focusing on audience and organizational needs</li> <li>Assign projects and tasks based on team members' individual strengths, skill sets and experience levels</li> <li>Assist with comprehensive project plans, budgets, priorities, and success metrics</li> <li>Perform needs analysis with stakeholders across Product Enablement and Meraki to determine development, project management, content, and training course needs</li> <li>Support the career development of the teams within Training Design and provide opportunities for continued skill set growth</li> </ul> <h2>Qualifications:</h2> <ul> <li>Demonstrated experience and proficiency with program management, learning &amp; development, instructional design and e-learning</li> <li>Strong project leadership skills – design, fine-tune, and make recommendations to existing and new solutions</li> <li>Shown ability to partner and collaborate with others at all levels within the organization, including senior leaders, managers, employees, and external resources</li> <li>Solid understanding with in-depth experience in talent management, performance management, team engagement, and leadership development</li> <li>Demonstrated experience in designing and creating learning and educational experiences end-to-end from ideation to completion to establishing and analyzing success metrics</li> <li>Bachelor’s degree</li> <li>Previous experience in project management, instructional design, and/or content strategy role highly desired</li> <li>Previous leadership experience of a globally distributed and functionally diverse team highly desired</li> <li>Strong communication skills</li> <li>Travel requirements: 10-20%</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.<br>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

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Marketing

  • Audience Marketing Manager - Commercial/GES
    United States

    2020-06-25T22:49:28-04:00

    Marketing

    Audience Marketing Manager - Commercial/GES

    United States,

    <p>Cisco Meraki marketing is evolving, and we want you to be a part of that evolution by joining the newly formed Audience Marketing team. Audience Marketing sits within Marketing Strategy, and has been created to help us segment and get closer to our customers, to see the world through their eyes, and to meet them where they are. In this role you’ll have the opportunity to become the expert in – and advocate for – a particular market segment, helping to develop personas, buyer motivations and stories for that segment, and driving a broader marketing approach that is tailored accordingly.</p> <h2>What You Will Do:</h2> <ul> <li>Establish a customer-first marketing strategy for the critical Commercial and Global Enterprise segments at Cisco Meraki.</li> <li>Develop detailed buyer personas for use across Meraki Marketing, capturing segment behaviors and sentiments.</li> <li>Become an authority in the segment, understanding trends and finding opportunities to connect our marketing messages to prospective customer motivations.</li> <li>Leverage market data and insight to identify consistent behaviors and inform strategy.</li> <li>Drive customer loyalty by maintaining an ongoing nurture strategy.</li> <li>Collaborate on the development of innovative, segment-relevant omnichannel audience campaigns, and personalization strategies, driven by Marketing OKRs.</li> <li>Partner with other groups in marketing, especially Product Marketing, to connect customer needs (existing and evolving) to Meraki products, features and solutions.</li> <li>Partner with segment sales teams to share marketing insight and resources.</li> <li>Be an advocate for the voice of the customer, and ensure it is represented in new campaigns.</li> </ul> <p>Success in this role will be based on an ability to capture attention – with internal stakeholders and customer prospects – driving traffic to marketing assets, maintaining engagement, cultivating impressions, building influence, reducing churn, and helping Meraki Marketing win and retain customers by winning hearts and minds.</p> <h2>You have:</h2> <p>Candidates for this role will be first and foremost, customer obsessed, with a passion for the relentless pursuit of better customer experiences. The role will reward those who are imaginative, creative, collaborative, adaptable, self-motivated, and strategic in their thinking.</p> <ul> <li>Travel: Some, as required to support research</li> <li>Minimum 5 years in sales and marketing roles within a Tech B2B organization</li> <li>Experience with omnichannel marketing campaigns, persona profiling and customer journey mapping</li> <li>Experience working with quantitative and qualitative data outputs to make informed decisions</li> <li>Experience working with cross-functional teams and creating seamless alignment</li> <li>Demonstrable interpersonal, influencing and collaborative experience</li> <li>Knowledge of computer networking is beneficial</li> <li>Knowledge and experience working with large commercial/enterprise customers is helpful</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Audience Marketing Manager - Emerging Markets
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Audience Marketing Manager - Emerging Markets

    San Francisco,

    <p>Cisco Meraki marketing is evolving, and we want you to be a part of that evolution by joining the newly formed Audience Marketing team. Audience Marketing sits within Market Strategy, and has been built to help us segment and get closer to our customers, to see the world through their eyes, and to meet them where they are.</p> <p>As the Audience Marketing Manager you’ll have the opportunity to become the expert in – and advocate for – markets for our emerging technologies, helping to develop personas, buyer motivations and stories, and driving a broader marketing approach that is tailored accordingly!</p> <h2>What You'll Do</h2> <ul> <li>Establish a customer-first marketing strategy for emerging markets and technology at Cisco Meraki.</li> <li>Develop detailed buyer personas for use across Meraki Marketing, capturing segment behaviors and sentiments.</li> <li>Become an expert in emerging trends in technology, both innovations and adoption, identifying opportunities to connect our marketing messages to prospective customer motivations.</li> <li>Leverage market data and insight to identify consistent behaviors, and inform strategy.</li> <li>Drive customer loyalty by maintaining an ongoing nurture strategy.</li> <li>Collaborate on the development of innovative, segment-relevant omnichannel audience campaigns, and personalization strategies, driven by Marketing OKRs.</li> <li>Partner with other groups in marketing, especially Product Marketing, to connect customer needs (existing and evolving) to Meraki products, features and solutions.</li> <li>Partner with sales teams to share marketing insight and resources.</li> <li>Be an advocate for the voice of the customer, and ensure it is represented in new campaigns.</li> </ul> <p>Success will be based on an ability to capture attention – with internal stakeholders and customer prospects – driving traffic to marketing assets, maintaining engagement, cultivating impressions, building influence, reducing churn, and helping Meraki Marketing win and retain customers by winning hearts and minds!</p> <h1>Who You Are</h1> <ul> <li>Candidates for this role will be first and foremost, customer obsessed, with a passion for the relentless pursuit of better customer experiences. The role will reward those who are imaginative, creative, collaborative, adaptable, proactive, and strategic in their thinking.</li> <li>Travel: Some, as required to support research</li> <li>Minimum 5 years in sales and marketing roles within a Tech B2B organization</li> <li>Experience with quantitative and qualitative data outputs to make informed decisions</li> <li>Experience working with cross-functional teams and crafting seamless alignment</li> <li>Demonstrable interpersonal, influencing and collaborative experience</li> <li>Knowledge of computer networking is beneficial</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Copywriter, Brand & Advertising
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Copywriter, Brand & Advertising

    San Francisco,

    <p>The Cisco Meraki Creative Studio team is seeking a passionate and insightful copywriter to join our team! The Creative Studio is a multi-disciplinary team of creatives working across marketing projects at Meraki– building our brand voice through collateral, promotional materials, video, web, events, advertising, digital campaigns, and product launches.</p> <p>A copywriter should help bring our story to life through expertly-crafted copy across all our channels and customer touchpoints. We are looking for a storytelling, problem-solving, meticulous, curious, and collaborative team member who can think strategically about their work and produce creative that helps our Marketing team achieve our goals. Our technology strives to simplify a notoriously complicated industry, and we strive to reflect that same principle in every word we write without talking down to our audience.</p> <p>Copywriters at Meraki should demonstrate a passion for phenomenal copywriting and the desire to define and document their approach in collaboration with other members of the Marketing team. We want to build and scale our approach to writing to help us achieve a consistent brand voice globally. This copywriter should have excellent interpersonal skills and be able explain the rationale behind their work.</p> <h2><strong>Responsibilities include</strong></h2> <ul> <li>Communicate clearly about a traditionally jargon-heavy complex set of technologies in a concise customer-focused manner.</li> <li>Work with designers, marketing managers, PR, comms, product, and sales to articulate the value of Meraki to multiple audiences (customers, partners, internal teams, and others) through the written word.</li> <li>Structure and write both short form and long form content for product, release, and launch materials - advertising, video scripts, websites &amp; landing pages, e-books, infographics, presentations, email subject lines, and more!</li> <li>Consult on naming strategies (promotions, program IDs, marketing programs, product features, etc.)</li> <li>Help establish, enable, and maintain a consistent voice for Meraki in the form of style guides, consistent nomenclature, playbooks, brand guidelines, and more.</li> <li>Be fiercely focused on understanding our customers and speak to them the way they would like to be spoken to.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>Bachelor’s degree in Advertising/Marketing, Creative Writing, or a related field.</li> <li>3-5 years experience writing at a tech company, marketing agency, or related experience.</li> <li>Experience copywriting with a focus on branding and product launches.</li> <li>Portfolio that showcases excellence in copywriting &amp; creative thinking, as well as a clean and polished style and an ability to distill complex concepts and technologies into compelling copy without “dumbing it down”.</li> <li>A sharply honed eye for detail with just as much passion for the editing process as the writing process. Able to spot an out of place comma at 500 yards.</li> <li>Skilled at explaining your work, process, and decisions and are hungry for feedback to help you produce your best work.</li> <li>Ability to balance and prioritize multiple projects and to adjust to shifts in timelines, deadlines, budgets, and project goals</li> <li>Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment</li> </ul> <h2><strong>Please Submit</strong></h2> <ul> <li>A link to your world-class portfolio and/or book of writing samples</li> <li>A bit about why Meraki interests you</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.<br>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

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  • Integrated Marketing Manager- Enterprise
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Integrated Marketing Manager- Enterprise

    San Francisco,

    <p>At Cisco Meraki, we empower our customers to realize their mission by simplifying the digital workplace. Our products and technology architecture are changing the face of enterprise networking, security and facilities management and making cloud-managed IT a reality.</p> <p>To help us in that mission, we are looking for an Integrated Marketing Manager to focus on our Enterprise segment! The ideal candidate is strong enough to handle a bit of ambiguity, comfortable working cross-functionally to understand the business needs, and build a measurable plan that impacts the bottom line. As an Integrated Marketer, you will be responsible for leading strategy, planning and execution of campaigns that make Meraki the go-to networking solution!</p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Develop an end-to-end marketing plan for the Enterprise segment at Meraki - defining our acquisition strategy to drive market share growth</li> <li>Inform the GTM plans and marketing roadmap in collaboration with key partners across sales, marketing, and product teams</li> <li>Drive coordinated marketing initiatives including building the campaign strategy, identifying acquisition channels and tactics, informing creative development, owning project and workstream management in partnership with audience and product marketers</li> <li>Develop and incorporate field and partner ready resources for amplifying programs in market creating a highly effective and personalized approach for strategic accounts</li> <li>Maintain ongoing partnerships with regional marketing leads to ensure successful implementation of campaigns in key markets and verticals globally</li> <li>Run experiments and measure performance to provide data-validated insights to optimize campaigns, find new opportunities, and deliver on overall performance against our short and long term objectives</li> <li>Take a data-driven approach for customization of marketing programs for buyers on the global strategic account list</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>6+ years in marketing, 3+ years in a role using multiple outreach channels and account based marketing</li> <li>Innovative and creative problem-solver with strong communication skills across internal and external stakeholders</li> <li>Proven track record of working at the strategic and tactical level to develop and execute innovative and effective campaigns</li> <li>Exceptional team collaborator, open to idea/project iteration</li> <li>Strong ability to prioritize and execute on multiple work streams</li> <li>Comfortable with project management across teams and able to track projects from briefing to launch</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Marketing Project Manager
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Marketing Project Manager

    San Francisco,

    <p>We are looking for a new Marketing Project Manager to join our team and help manage cross-functional Marketing campaigns. In this role, you will work with Product Marketing, Integrated Marketing, Communications, and GTM Marketing teams to drive progress on Marketing initiatives and projects. This role requires someone to help define Marketing strategy by guiding stakeholders to follow processes to inform strategy development. You will work with the team to manage prioritization and develop processes to make your team more efficient and effective. Communication and collaboration are your strong suits as you will be the owner of the process and must be solutions oriented. The role will report to our Director of Marketing Project Management, and would be a great fit for someone looking to strategically influence a fast paced marketing organization!</p> <h2>What You'll Do</h2> <ul> <li>Develop an intake for team requests, prioritize projects within the team, and collaborate with marketing leads in assigning appropriate resources to projects</li> <li>Work with internal Marketing teams to define project plans for Marketing initiatives and campaigns</li> <li>Own and manage end-to-end projects for cross-functional marketing campaigns and projects, ensuring timely delivery</li> <li>Develop and update project plans/workback schedules for multiple projects, and execute on milestones and deliverables</li> <li>Identify risks, create contingency plans, and provide creative solutions in a dynamic environment</li> <li>Work with teams and individuals to mitigate conflicts and resolve issues as needed</li> <li>Track and communicate progress to team, executives, and other collaborators</li> <li>Create agendas, facilitate meeting content, and lead project meetings and kick-offs</li> </ul> <h2>Who You Are</h2> <ul> <li>3+ years of project management experience within a Marketing team is required</li> <li>High-level proficiency in Google Docs, Sheets, Slides, and Drive preferred, as well as various project management tools</li> <li>Bachelor's degree required</li> <li>Excellent organizational and planning skills with attention to detail</li> <li>Experience in crafting project or workback plans</li> <li>Experience working with Marketing teams and Marketing campaigns or launches</li> <li>Proactive problem solver</li> <li>Self-driven, responsible, flexible teammate and able to take ownership on projects</li> <li>Proven track record to work in a fast-paced, dynamic environment. Should be comfortable with ambiguity and adapting to situations or priorities</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Marketing Project Manager - GTM
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Marketing Project Manager - GTM

    San Francisco,

    <p>We are looking for someone with Marketing project management experience to help lead cross-functional Marketing assets and internal projects. In this role, you will work with the GTM Marketing teams such as Web Development, Creative, Marketing Operations, Digital Marketing, and more to drive progress on Marketing initiatives and projects.</p> <p>This role requires someone with experience working on website launches, branding projects, email marketing, and more. You will work with the team to lead prioritization and develop processes to make your team more efficient and effective. Communication and collaboration are your strong suits as you will be the owner of the process and must be solutions oriented. The role will report to our Director of Marketing Project Management, and would be a great fit for someone looking to strategically influence a fast paced marketing organization!</p> <h2>What You'll Do</h2> <ul> <li>Manage an intake for team requests, prioritize projects within the team, and collaborate with marketing leads in assigning appropriate resources to projects</li> <li>Work collaboratively with Creative, Content, Web, Marketing Ops, Digital Marketing, and Events teams as cross- functional partners</li> <li>Develop and update project plans/workback schedules for multiple projects, and execute on milestones and deliverables with realistic deadlines</li> <li>Identify risks, create contingency plans, and provide creative solutions in a dynamic environment</li> <li>Anticipate, oversee and troubleshoot any potential problems within our creative and cross-functional teams, and manage implications in terms of priorities, tasks, resources and/or requirements.</li> <li>Consistently deliver on existing processes and always be improving upon them</li> <li>Work with teams and individuals to mitigate conflicts and resolve issues as needed</li> <li>Track and communicate progress to team, executives, and other collaborators</li> <li>Create agendas, facilitate meeting content, and lead project meetings and kick-offs</li> </ul> <h2>Who You Are</h2> <ul> <li>3 + years of marketing project management experience required</li> <li>Experience managing small to mid-size multi-discipline creative projects and marketing, sales, or artist initiatives with multiple cross-functional partners, and ensuring successful delivery for all parties involved</li> <li>Excellent organizational and planning skills with attention to detail</li> <li>Experience in crafting project or workback plans</li> <li>Experience working with Marketing teams and Marketing projects</li> <li>Outstanding interpersonal skills and ability to build relationships</li> <li>Excellent expectation management skills</li> <li>Proactive problem solver</li> <li>Self-driven, responsible, flexible team player and able to take ownership on projects</li> <li>Proven ability to work in a fast-paced, dynamic environment. Must be comfortable with ambiguity and adapting to situations or priorities</li> <li>High-level proficiency in Google Docs, Sheets, Slides, and Drive preferred, as well as various project management tools</li> <li>Bachelor's degree required</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Presentation Designer (Contract)
    San Francisco

    2020-07-09T18:49:43-04:00

    Marketing

    Presentation Designer (Contract)

    San Francisco,

    <p>The Cisco Meraki Creative Studio team is seeking a passionate and insightful Creative Strategist to join our team! The Creative Studio is a multi-disciplinary team of creatives working across marketing projects at Meraki– building our brand voice through collateral, promotional materials, video, web, events, advertising, digital campaigns, and product launches.</p> <p>A Creative Strategist should help bring our story to life through expertly-crafted presentations. Our technology strives to simplify a notoriously complicated industry, and presentations (keynotes, townhalls, webinars, product reveals, feature updates, demos, pitch decks, etc.) are core to illustrating our value to our audience.</p> <p>Creative Strategists at Meraki should demonstrate a passion for phenomenal presentations and the desire to define and document their approach. Strategists will work in collaboration with other members of the Marketing team to level up our approach to building presentations to help us achieve a consistent brand voice globally. This strategist should have excellent interpersonal skills and be able explain the rationale behind their work.</p> <h2><strong>Responsibilities include</strong></h2> <ul> <li>Work with writers, designers, marketing managers, PR, comms, product, and sales to articulate the value of Meraki to multiple audiences (customers, partners, internal teams, and others) through presentations.</li> <li>Communicate clearly about a traditionally jargon-heavy complex set of technologies in a concise customer-focused manner.</li> <li>Identify opportunities to use presentations or slides to help tell the Meraki story through demos, animation, motion graphics, signage and more.</li> <li>Build scalable, fool-proof, and effective templates for sales enablement, product launches, webinars, and more!</li> <li>Act as a champion of brand standards and guidelines.</li> <li>Help to build, grow, and maintain a library of reusable photos, graphics, illustrations, and other assets to enable scalable presentation templates.</li> <li>Conduct presentation post-mortems and surveys in order to advocate for process improvements as needed.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>Bachelor’s degree in Advertising/Marketing, Creative Writing, a related field, or equivalent experience.</li> <li>3-5 years experience writing at a tech company, marketing agency, PR firm, or related experience.</li> <li>Portfolio that showcases excellence in presentation design and creative thinking, as well as a clean and polished style with an eye for detail and an ability to distill complex concepts and technologies into compelling slides without “dumbing it down.”</li> <li>Skilled at explaining your work, process, and decisions with a healthy appetite for feedback to help you produce your best work.</li> <li>Very strong expertise with Powerpoint, Google Slides, Keynote or equivalent.</li> <li>Working knowledge of Adobe Creative Cloud Suite (Photoshop &amp; Illustrator) or equivalent.</li> <li>Ability to balance and prioritize multiple projects and to adjust to shifts in timelines, deadlines, budgets, and project goals</li> <li>Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment</li> </ul> <h2><strong>Please Submit</strong></h2> <ul> <li>A link to your world-class portfolio or examples of your work</li> <li>A bit about why Meraki interests you</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Solutions Marketing Director
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Solutions Marketing Director

    San Francisco,

    <p>Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by embracing an incredibly extensible and innovative software platform that simplifies the ever-increasing complexity of IT and business, we can free passionate people to focus on their mission. Do you share our belief?</p> <p>Meraki is looking for an experienced Solutions Marketing Director specializing in the area of software platform and cross system portfolio marketing to support a rapidly growing Meraki business! This role will drive a platform first marketing strategy and will collaborate with audience, product and customer marketing leaders to influence their respective marketing programs. This experienced leader must be able to use empirical data, customer stories and market evidence to articulate a differentiated platform position that addresses business, technical and operational pain points. As the Solutions Marketing Director, you will be responsible for driving a comprehensive positioning strategy that includes a thorough understanding of the competitive landscape across the Meraki portfolio.</p> <p>You will report to the Global Head of Market Strategy and will have an active role in all facets of platform positioning ensuring our value and differentiation lands in all relevant marketing activities. As part of the Market Strategy leadership team, you will also interact with select product management leads and manage, mentor and lead a small team of platform and solution product marketing managers.</p> <p>This role is based in the Mission Bay, San Francisco office and will support global teams. Up to 25% travel is envisioned.</p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Become a specialist in all things related to the Meraki software platform, our systems portfolio and cloud management and how it threads through the entire marketing process</li> <li>Develop thorough, solution level expertise for the Meraki portfolio being able to articulate how it can be positioned to global audiences</li> <li>Lead marketing competitive analysis and develop clear differentiated value based at the platform and solution level</li> <li>Distill and communicate complex information for Sales, Marketing, Partners and customers</li> <li>Work with product management and Market Strategy leaders to craft messaging for the Meraki portfolio</li> <li>Deliver business, technical and operational feedback to stakeholders</li> <li>Be a trusted platform positioning and solution advisor to the wider marketing team to conceptualize and collaborate on marketing campaigns</li> <li>Develop thoughtful, customer / market oriented content for campaigns</li> <li>Evangelize the Cisco Meraki vision at industry events</li> <li>Drive and build in-depth solution collateral and tools for some of the largest enterprise customer organizations in the world</li> <li>Develop content targeting Business Decision Makers, IT architects, industry organizations using a variety of marketing tactics (e.g. blogs, articles, etc.)</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>10+ years of proven experience in the networking space gained through Product Marketing, Solution marketing or Technical Sales</li> <li>Understand the in-depth business, technical and operational practices of global IT, Public Sector, Commercial and Small to Mid-Size Businesses</li> <li>Strong ability to translate technical features into differentiated value and business benefits to all types of audiences</li> <li>Excellent communicator, creative problem solver, risk-taker, innovative thinker, consensus builder, motivator, assertive leader</li> <li>Comfortable leading and collaborating in an Agile Marketing environment</li> <li>Bachelor's Degree required, MBA or Masters Degree a plus!</li> <li>Experience working in the networking industry in a requirement</li> <li>Up to 25% travel required</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Solutions Marketing Manager
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Solutions Marketing Manager

    San Francisco,

    <p>Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief?</p> <p>Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 450,000 customers and 5 million network devices and counting online around the world. Our comprehensive set of products include wireless, switching, security, UTM, and security cameras, all managed through Meraki’s web-based dashboard interface and extensible through APIs and an ecosystem of technology partners. This incredible foundation is what you will use to build solution positioning, content and assets, enablement and other materials to address audience specific pain points. </p> <p>Meraki is looking for an experienced Solutions Marketing Manager to support a rapidly growing Meraki business! Instead of looking at point products, do you like to take a broader view of product or multi-domain portfolios in the context of target audiences? Do you have a knack for simplifying sophisticated technologies, product portfolios and software into value statements and business benefits? Are you excited by understanding customer issues, determining a solution and helping scale your impact across global audiences? Demonstrate your leadership by aligning your storytelling expertise across various Cisco business units, Sales teams and Channel partners. If you’re an extraordinary teammate ready to join an exciting, collaborative and fast moving culture that instigates change and embraces all voices, come join us!</p> <p>As a part of the Solutions Marketing team you will collaborate with Audience and Product Marketing to develop strategies, develop marketing assets, competitive analysis, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help build a fast-growing global marketing team.</p> <p>This role is based in the SFO office and will support global teams, as such, up to 25% travel is envisioned.</p> <p><strong>WHAT YOU'LL DO</strong></p> <ul> <li>Become a specialist in all things related to the Meraki software platform, our systems portfolio, API marketplace and cloud management and how it threads through the entire marketing process</li> <li>Develop thorough, solution level expertise in the Meraki portfolio specializing in platform (Cloud, APIs, Dashboard, analytics), Security, wireless / Wi-Fi networking, remote work, healthcare or other target area solutions</li> <li>Lead marketing competitive analysis and develop clear differentiated value based at the platform and solution level</li> <li>Distill and communicate complex information for Sales, Marketing, Partners and customers</li> <li>Work with product marketing, audience marketing and Market Strategy leaders to craft messaging for the Meraki portfolio</li> <li>Deliver business, technical and operational feedback to stakeholders</li> <li>Be a trusted platform positioning and solution advisor to the wider marketing team to conceptualize and collaborate on marketing campaigns</li> <li>Develop thoughtful, customer / market oriented content for campaigns</li> <li>Evangelize the Cisco Meraki vision at industry events</li> <li>Drive and build in-depth solution collateral and tools targeting the needs of industries and organizations around the world</li> <li>Develop content targeting Business Decision Makers, IT architects, industry organizations using a variety of marketing tactics (e.g. blogs, articles, etc.)</li> </ul> <p><strong>WHO YOU ARE:</strong></p> <ul> <li>7+ years of proven experience in the networking space gained through Product Marketing, Solution marketing or Technical Sales</li> <li>Understand the in-depth business, technical and operational practices of global IT, Public Sector, Commercial and Small to Mid-Size Businesses</li> <li>Strong ability to translate technical features into differentiated value and business benefits to all types of audiences</li> <li>Excellent communicator, creative problem solver, risk-taker, innovative thinker, consensus builder</li> <li>Comfortable collaborating in an Agile Marketing environment</li> <li>Bachelor's Degree required, MBA or Masters Degree a plus!</li> <li>Experience working in the networking industry in a requirement</li> <li>Up to 25% travel required</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Sr. Marketing Project Manager
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Sr. Marketing Project Manager

    San Francisco,

    <p>We are looking for a Senior Project Manager to provide solutions, manage change, to be an expert of jugglers, and keeper of process for the Product Marketing team. With a passion for process, you must drive alignment across Marketing teams, develop more efficient ways for the team to manage projects, and bring these programs effectively across the finish line. Your communication skills give new meaning to the word "transparency" and you're not afraid to speak up when deliverables are at risk and provide timely solutions and recommendations to help advise the development and execution of the marketing plan or product launch. The role will report to our Director of Marketing Project Management.</p> <h2>What You'll Do</h2> <ul> <li>Work across Audience Marketing, Product Marketing, and Integrated Marketing teams with various stakeholders to prioritize and coordinate development efforts to deliver projects on schedule</li> <li>Ensure team collaboration, proper planning, execution, delivery, and measure the success of projects so that they meet our goals and KPIs.</li> <li>Develop, facilitate, and maintain consistent and beneficial process methodologies for the teams, driving process and transparency. Coach the team to organize, work cross-functionally, and offer techniques and tools.</li> <li>Details, details, details! Prepare and manage project plans, documentation, work back schedules, and risk mitigation for cross-team initiatives and act as the liaison between teams for deliverables and projects in a dynamic environment. You are the keeper of truth and must keep the trains on track.</li> <li>Be a thought-leader, constantly improving how we work, championing a positive culture through working with other project managers throughout the organization.</li> <li>Work with teams and individuals to mitigate conflicts and resolve issues as needed</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>7+ years marketing project management experience or product marketing experience managing multiple initiatives in a fast-paced and ever-changing environment</li> <li>PMP or Scrum certification a plus</li> <li>Previous experience with product marketing groups is required</li> <li>Bachelors degree required</li> <li>Excellent organizational and planning skills with attention to detail</li> <li>A proactive, efficient, and resourceful approach and ability to thrive in a creative, flexible, and ambiguous environment. Must be able to think on the fly and pivot when necessary and drive projects forward</li> <li>Outstanding leadership, facilitation, strategic thinking, and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization. Ability to lead and influence in a matrix environment</li> <li>Strong verbal and written communication skills</li> <li>Expert proficiency in Google Docs, Sheets, Slides, and Drive required, as well as various project management tools (particularly SmartSheets)</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Sr Product Marketing Manager - Switching
    San Francisco

    2020-06-25T22:49:28-04:00

    Marketing

    Sr Product Marketing Manager - Switching

    San Francisco,

    <p>Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief?</p> <p>Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 450,000 customers and 5 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, UTM, and security cameras, all managed through Meraki’s web-based dashboard interface. You could not ask for a better stack of products, with a better differentiation from competitors, than this.</p> <p>Meraki is looking for a Product Marketing Manager specializing in the area of Switching to support a rapidly growing MS business! Do you love to explain complex technologies, network topologies in a simple manner? Do you like network architectures? Are you excited by understanding customer issues, determining a solution and conducting a demo to highlight technical differentiation? Do you like recommending access policy? Are you an extraordinary teammate who wants to partner with a Product Manager and Sales Representative to drive a winning market strategy? If yes then we want to meet you!</p> <p>As a part of the Product Marketing team you will help co-create a marketing strategy, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help shape a fast-growing team.</p> <p>This role is based in the SFO office and will support global teams, as such, up to 20% travel is required.</p> <h2>What You'll Do</h2> <ul> <li>Become a specialist in all things related to network security at Meraki through hands on experience setting up products in a lab environment</li> <li>Understand, and share perspective, on the competitive landscape</li> <li>Distill and communicate sophisticated information for Sales, Marketing and customers</li> <li>Work with PM to craft messaging for the Meraki MS</li> <li>Deliver technical product feedback to stakeholders</li> <li>Be a trusted technical advisor and work with the wider marketing team to contribute to and validate content for campaigns</li> <li>Evangelize the Cisco Meraki vision at industry events</li> <li>Build in-depth technical collateral and tools for some of the largest enterprise security customer organizations in the world</li> <li>Write content suitable for Technical Decision Makers, such as white-papers, to provide customers with confidence to select and adopt the product</li> </ul> <h2>Who You Are</h2> <ul> <li>You have 7-10+ years of hands on technical experience in the networking space gained through product marketing</li> <li>You understand the in-depth network security considerations for large companies</li> <li>The ability to explain highly technical concepts to all types of audiences</li> <li>Good command over written English</li> <li>Bachelor's Degree minimum, Masters Degree or MBA preferred</li> <li>Experience with Product Marketing required</li> <li>Worked in the networking industry in a related area</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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Product Management

  • Director of Product Management - Secure SD-WAN
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Director of Product Management - Secure SD-WAN

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki team is seeking a savvy and creative Director of Product Management to lead product management activities for our industry-leading cloud-managed Secure SD-WAN business, which covers a wide number of strategic initiatives including but not limited to: (a) evolving a winning product line strategy, (b) building rich analytics and insights into the product portfolio (c) ideating and executing on a strategy to develop adjacent product lines and verticals to create a $1B business, (d) enhancing our application programming interface (API) strategy so that we continue to own the forefront of highly programmable next-generation networking.</span></p> <p><span style="font-weight: 400;">You will be driving the focus around how Meraki is thinking about further expanding its cloud-managed Secure SD-WAN capabilities and collaborate with the various discrete product teams for the Meraki products (e.g. MS, MR, Cloud). The role includes driving product strategy and execution for all areas related to our portfolio, and most importantly leading and further building a team of highly skilled Product Managers to manage various product components.</span></p> <p><span style="font-weight: 400;">Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best product portfolio in the industry as part of the Meraki platform. You will work closely with the executive team to establish a winning strategy, and interface with our extraordinary sales, marketing, and partner teams to ensure continued market-adoption and rapid growth.</span></p> <p><span style="font-weight: 400;">In this position, you will team up with the world's best engineers - PhD types from MIT, Berkeley, and Stanford, and lead one of the best PM teams in the industry. You will develop excellent technical knowledge, deliver high-impact presentations, and have a passion for learning about and evangelizing cloud-driven networking technology.</span></p> <p><span style="font-weight: 400;">You will be required to decide on critical matters concern strategic goals and tactical way to get there frequently.</span></p> <p><span style="font-weight: 400;">Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, genuine passion for engineering, business, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead and further build a diverse team of passionate product management individuals. Without the team, there is no product.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Inspire your team but also others - starting with the engineering team as well as Sales, Support, Marketing, and so on.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</span></li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in EE or CS or a related technical field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Minimum 5-10 years of work experience in technology (ideally in networking and WAN/security)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong business background (ex: MBA, CPO/PM, CEO) desired</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hunger for learning about networking, cloud technologies, customers, and problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track record of motivating and driving large projects and large teams effectively</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates success in driving product initiatives where outcomes were paramount to the health or strategic differentiation over the overall business, e.g. incremental revenue streams in the hundreds of millions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</span></li> </ul> <p><span style="font-weight: 400;"><strong>Why Cisco Meraki?</strong></span></p> <p><span style="font-weight: 400;">We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p>

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  • Product Architect - GTM
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Product Architect - GTM

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki team is seeking a driven Product Architect to develop and execute GTM strategy and business plans for technical integrations across Cisco’s portfolio.</span></p> <p><span style="font-weight: 400;">Cisco Meraki is changing the way the industry thinks about IT, and you will support the charge to continue driving this change. You will be working closely with many groups within the Meraki Business Unit as well as other Cisco development and sales organizations to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Gather and analyze information from a variety of sources in order to identify product integrations that create value for customers and enhance Cisco's position in the market</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Clearly communicate the business opportunity and operational cost of these integrated solutions to Product Management leaders and help them determine where to invest</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop business plans to take approved integrations to market and ensure that Cisco sellers and partners have the tools and resources they need to drive them</span></li> </ul> <p><span style="font-weight: 400;">You have a background in business development or product management along with a strong understanding of the technology market and the overall Cisco portfolio.</span></p> <p><span style="font-weight: 400;">In addition, you are able to weigh business opportunities against the operational burden of potential integrations to provide stakeholders with clear recommendation on which integrations to develop.</span></p> <h2><strong>What you'll be doing:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with product management teams to determine the business value of potential integrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with various groups within Cisco to gather feedback on integration opportunities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work hand in hand with other architects, product management, and business operations to develop business plans for new integrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with Product Management teams across the organization to develop go to market strategies for integrated solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with Marketing, Operations, Sales leadership, and other stakeholder groups to ensure integrated solutions are launched effectively</span></li> </ul> <h2><strong>What we're looking for:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with new product lifecycles and the process of bringing technology solutions to market</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to develop and drive business plans for new solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to communicate key findings clearly to stakeholders, including senior leaders and executives across the business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical aptitude around Cisco portfolio with a particular focus on networking and security. Familiarity with the Meraki portfolio and related solutions is strongly desired</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2-5 years of experience in product management or business development roles</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability to identify and prioritize opportunities with the greatest potential impact</span></li> </ul> <p><span style="font-weight: 400;">We know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works.</span></p> <p><span style="font-weight: 400;">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p>

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  • Product Architect - Security & SD-WAN
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Product Architect - Security & SD-WAN

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki Product Management team is seeking a driven Product Architect to identify and execute impactful product integrations across Cisco’s Security and SD-WAN portfolio.</span></p> <p><span style="font-weight: 400;">At Cisco Meraki, we are changing the way the industry thinks about networking, and you will play a key role in driving this change. You will be a liaison between many groups (Product, Engineering, Strategy, Sales, and Marketing teams both within the Meraki business and elsewhere in Cisco) with a focus on identifying, scoping, and executing technical product integrations.</span></p> <p><span style="font-weight: 400;">You'll be the domain specialist in both Cisco Meraki solutions and the broader Cisco product set. Using your knowledge of our solutions and of the broader market, you will help determine which integrations will provide the greatest benefit to our customers as well as the most effective way in which we can develop those integrations. While technical in nature, this role involves working cross-functionally with many teams, so the ability to engage with both technical and non-technical partners on highly technical topics is a must.</span></p> <h2><strong>Additional Responsibilities:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with product management in adjacent Cisco BEs to identify upcoming products and features where Meraki integration can be a key differentiator for Cisco</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Present proposed integrations to leadership teams across multiple business units</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Product Managers and Engineering to scope technical requirements for proposed integrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as a key technical advisor on non-Meraki Cisco products to the product management and engineering teams for Meraki</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Present regularly at internal and public events as a technical expert on Meraki cross-architectural integrations in Security and SD-WAN</span></li> </ul> <h2><strong>Qualifications:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Existing relationships with key Cisco product leaders, product managers, and technical marketing engineers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of work experience with Security and/or SD-WAN solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">CCIE Routing and Switching or Security certifications desired</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in customer facing and cross-functional roles preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Willingness to travel regularly to Cisco offices (particularly San Jose and San Francisco) as well as for internal and industry events</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong technical writing and presentation abilities</span></li> </ul> <p><strong>Why Cisco Meraki?</strong></p> <p><span style="font-weight: 400;">We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p>

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  • Product Manager - API & Developer Platform
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Product Manager - API & Developer Platform

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki team is seeking a creative and driven Product Manager to lead product management activities for our public API. You will be on the team that covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to lead the next-generation cloud connected hardware strategy. You will drive the strategy to expand the capabilities of Meraki’s cloud management APIs and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).</span></p> <p><span style="font-weight: 400;">Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and collaborate with our extraordinary sales, marketing, and partner teams to ensure market-adoption and rapid growth. </span></p> <p><span style="font-weight: 400;">You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the cutting edge of large scale cloud managed hardware.</span></p> <p><span style="font-weight: 400;">Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, sincere passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader.</span></p> <h2><span style="font-weight: 400;">WHAT YOU'LL BE DOING: </span></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Define the strategy for the Meraki Dashboard API (REST and Webhooks)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with our elite engineering teams to continue to simplify our best in class user experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team up with our rapidly growing sales teams and partners to solve customer problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</span></li> </ul> <h2><span style="font-weight: 400;">WHAT WE'RE LOOKING FOR:</span></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of experience in a Product Management role</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical background in cloud infrastructure and agile software development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Computer Science, Information Systems, Engineering or related degree</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a real passion for learning about networking, cloud, and emerging disruptive technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a strong sense of customer empathy to care deeply about top customer problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are able to easily communicate complicated concepts to non-technical people</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have an ambitious, can-do attitude with an intuitive understanding of product quality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You love solving technical problems in creative ways</span></li> </ul> <h2><span style="font-weight: 400;">BONUS POINTS</span></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with or certified in Scrum/Agile methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working at a SaaS or PaaS enterprise company</span></li> </ul> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Product Manager- Cloud
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Product Manager- Cloud

    San Francisco,

    <p>The Cisco Meraki team is seeking a creative and driven Product Manager to lead product management activities for the Cloud team. The Cloud team covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to lead the next-generation cloud connected hardware strategy. You will expand Meraki’s cloud management capabilities and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).</p> <p> </p> <p>Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and collaborate with our extraordinary sales, marketing, and partner teams to ensure market-adoption and rapid growth. </p> <p> </p> <p>You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the cutting edge of large scale cloud managed hardware.</p> <p> </p> <p>Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, sincere passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader.</p> <p> </p> <p>Responsibilities</p> <ul> <li> <p>Define the strategy for the Meraki Dashboard and Cloud platform</p> </li> <li> <p>Discover and prioritize customer use cases and requirements to expand our products to new markets</p> </li> <li> <p>Work closely with our elite engineering teams to continue to simplify our best in class user experience</p> </li> <li> <p>Define product strategy, roadmap, positioning, and pricing</p> </li> <li> <p>Team up with our rapidly growing sales teams and partners to solve customer problems</p> </li> <li> <p>Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</p> </li> </ul> <p> </p> <p>What we’re looking for</p> <ul> <li> <p>5+ years of experience in a Product Management role</p> </li> <li> <p>Technical background in cloud infrastructure and agile software development</p> </li> <li> <p>Have worked cross-functionally on large projects with multiple engineering teams</p> </li> <li> <p>BA/BS in Computer Science, Information Systems, Engineering or related degree</p> </li> <li> <p>You have a real passion for learning about networking, cloud, and emerging disruptive technologies</p> </li> <li> <p>You have a strong sense of customer empathy to care deeply about top customer problems</p> </li> <li> <p>You are able to easily communicate complicated concepts to non-technical people</p> </li> <li> <p>You have an ambitious, can-do attitude with an intuitive understanding of product quality</p> </li> <li> <p>You love solving technical problems in creative ways</p> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> </li> </ul>

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  • Product Manager - Secure SD-WAN Platforms
    United States

    2020-07-09T11:28:17-04:00

    Product Management

    Product Manager - Secure SD-WAN Platforms

    United States,

    <p><strong>Product Manager – Secure SD-WAN&nbsp;</strong></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">The Cisco Meraki team is seeking an </span><span style="font-weight: 400;">experienced</span><span style="font-weight: 400;"> Product Manager to join the Secure SD-WAN team responsible for Cisco Meraki’s MX, MG, and MI product lines!</span></p> <p><span style="font-weight: 400;">Our products are used by hundreds of thousands of customers worldwide and are deployed in over a million locations.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">With the super-hot SD-WAN market growing to the $Bs over the next couple of years, Cisco Meraki is continuing to invest and innovate in that space.</span></p> <p><span style="font-weight: 400;">This is a unique opportunity to work with a dedicated team of brilliant engineers and shape the future of Secure SD-WAN (SD-Everything, really…) at Cisco Meraki and the greater Cisco.</span></p> <p><span style="font-weight: 400;">You will work closely with the leadership team to establish the Secure SD-WAN hardware portfolio roadmap, strategy, collaboration with other business units and external companies, Sales processes, go to market, and so on.</span></p> <p><span style="font-weight: 400;">Cisco Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution!</span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Full ownership of the product portfolio when it comes to hardware platforms, strategy and execution of future product offerings from Meraki</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Full ownership of product lifecycle including new product development, EOL, and sustainable support of existing products in the portfolio</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Market and customer analysis, requirements development, business case, collateral, product strategy, and product positioning</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Source of knowledge in your field of expertise, including trends and technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The trusted advisor to your engineering team, teaching them how CPEs and SD-WAN appliances are used by customers, where they struggle, what matters to them, and so on.</span></li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of work experience in the&nbsp;networking hardware portfolio space with a demonstrable track record of success (experience with SD-WAN is a plus).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Entrepreneurship, "can do" attitude, ability, desire, and willingness to make an impact.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience as a developer / network engineer is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent interpersonal, written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">MBA is a plus</span></li> </ul> <p>&nbsp;</p> <p><strong>Why Cisco Meraki?</strong></p> <p><span style="font-weight: 400;">We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">&nbsp;At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p>

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  • Senior Manager, Product Management - API & Developer Platform
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Senior Manager, Product Management - API & Developer Platform

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki team is seeking an experienced Product Manager to lead the API &amp; Developer Platform product group. Your mission will be to extend Meraki’s ecosystem by shaping our API strategy and building strategic relationships through product integrations (</span><a href="https://developer.cisco.com/meraki/"><span style="font-weight: 400;">https://developer.cisco.com/meraki/</span></a><span style="font-weight: 400;">). You will collaborate with Meraki leadership and product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).</span></p> <p><span style="font-weight: 400;">Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers, solutions architects, developer advocates and delighted customers to help ensure that we have the best developer experience and integrate with the solutions that customers need the most. You will work closely with the executive team to build a successful strategy, and collaborate with our distinguished sales, marketing, and partner teams to ensure market-adoption and rapid growth.</span></p> <p><span style="font-weight: 400;">You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at a groundbreaking large scale cloud managed hardware.</span></p> <p><span style="font-weight: 400;">Every day is truly unlike the one before. Your appetite for approaching problems with creative solutions, candid passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader.</span></p> <h2><strong>Responsibilities:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Define the strategy for the Meraki API and Developer Ecosystem</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Grow our app marketplace, open source projects, product integrations, in breadth and depth</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a playbook for strategic partnerships with key technology partners and work with business development and partner sales teams to grow these relationships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Discover and prioritize customer use cases and requirements to define the strategy for our API first strategy across the Meraki platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with our engineers, solutions architects, developer advocates to continue to simplify our outstanding developer and customer experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team up with our rapidly growing sales teams and partners to solve customer problems</span></li> </ul> <h2><strong>What we’re looking for:</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">8+ years of experience in a Product Management role</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of experience in developer platforms, app marketplaces, and API products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of people management experience building, leading and mentoring high performing teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with enterprise SaaS software </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Computer Science, Information Systems, Engineering or related degree</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a real dedication for learning about networking, cloud, and emerging ground-breaking technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a strong sense of customer empathy to care deeply about top customer problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are able to easily communicate complicated concepts simply to multiple audiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a results-oriented, can-do demeanor with an intuitive understanding of product quality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You love solving technical problems in innovative ways</span></li> </ul> <p><strong>Why Cisco Meraki?</strong></p> <p><span style="font-weight: 400;">We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.</span></p> <p><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p>

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  • Senior Product Manager- Data Science and Analytics
    California
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Senior Product Manager- Data Science and Analytics

    California,San Francisco,

    <p>The Cisco Meraki team is seeking an experienced Product Manager to lead product management for our analytics, data infrastructure, and data powered products. Your mission will be to lead Meraki to decode the wealth of data points which pass through our system in order to make better product development decisions and imbue intelligence across the Meraki platform. You will collaborate with Meraki leadership and product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).</p> <p>Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking data engineers, data scientists, data analysts and delighted customers to help ensure that we have the best user experience and the most intelligent cloud platform in the industry. You will work closely with the executive team to build a successful strategy, and collaborate with our distinguished sales, marketing, and partner teams to ensure market-adoption and rapid growth.</p> <p>You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at a groundbreaking large scale cloud managed hardware.</p> <p>Every day is truly unlike the one before. Your appetite for approaching problems with creative solutions, candid passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Discover and prioritize customer use cases and requirements to define the strategy for data powered features across the Meraki platform</li> <li>Define the strategy for product analytics to establish a deep understanding of engagement and customer behavior</li> <li>Champion product insights to guide data informed decisions and product development across teams</li> <li>Develop an investment strategy on problems that should and should not be solved using machine learning methods and data infrastructure investments</li> <li>Work closely with our data science, data engineering, analytics, architects teams to continue to simplify our outstanding user experience</li> <li>Team up with our rapidly growing sales teams and partners to seek customer problems</li> </ul> <h2><strong>What we’re looking for</strong></h2> <ul> <li>5+ years of validated experience in a Product Management role</li> <li>Technical background working on products with an Al/ML component</li> <li>Deep expertise in product analytics (measurement, conversion funnels, customer retention)</li> <li>Have worked cross-functionally on large projects with multiple engineering teams</li> <li>BA/BS in Statistics, Mathematics, Computer Science, Information Systems, Engineering or related degree</li> <li>You have a real dedication for learning about networking, cloud, and emerging ground-breaking technologies</li> <li>You have a strong sense of customer empathy to care deeply about top customer problems</li> <li>You are able to easily communicate complicated concepts simply to multiple audiences</li> <li>You have a results-oriented, can-do demeanor with an intuitive understanding of product quality</li> <li>You love solving technical problems in innovative ways</li> </ul> <p>Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.</p> <p> <em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Technical Marketing Engineer- Cloud
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Technical Marketing Engineer- Cloud

    San Francisco,

    <p><span style="font-weight: 400;">The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support product management activities for the Cloud team. The Cloud team covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to own the next-generation cloud connected hardware strategy. You will expand Meraki’s cloud management capabilities and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).</span></p> <p><span style="font-weight: 400;">Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry.</span></p> <p><span style="font-weight: 400;">As a Technical Marketing Engineer, you are the authority on the product and ensure the continued success of Meraki products by driving feature development, customer issues, and large range infrastructure projects. You will collaborate with a distinguished Engineering team to build the future of the Meraki Cloud platform. You will communicate with our Sales team to ensure we continue to grow our happy customer base. You will work together with our Support team to analyze and resolve critical issues. You will be responsible for the product and will handle every aspect necessary to ensure it is #1 in the market.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the authority and key technical advisor for the Meraki Cloud</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Represent the product’s features, roadmap and strategy to partners, customers, and executives</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with engineering teams through design, development, testing, launch and iteration of new features and infrastructure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive cross team initiatives, investigations of customer issues and understanding feature requests</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Produce user documentation, standard methodology documents, and deployment guides for internal and external use across or organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build relationships with our greater Sales team and customers, and act as the primary technical point of contact for some of our most complex deployments</span></li> </ul> <h2><strong>What we’re looking for</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Degree in CS, EE, or a related technical field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of work experience in software development, data center and/or cloud technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in technical support, product testing, or QA preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a real passion for learning about networking, cloud, and emerging disruptive technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a strong sense of customer empathy to care deeply about top customer problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Are able to easily communicate complicated concepts to non-technical people</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have an ambitious, can-do attitude with an intuitive understanding of product quality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">love solving technical problems in creative ways</span></li> </ul> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone</em></p>

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  • Technical Marketing Engineer - MR Wireless
    San Francisco

    2020-06-25T22:49:28-04:00

    Product Management

    Technical Marketing Engineer - MR Wireless

    San Francisco,

    <p>The Cisco Meraki team is seeking an energetic, self-motivated and highly driven Technical Marketing Engineer to support product management activities for the extremely successful MR (Wireless) product line.</p> <p>Meraki is changing the way the industry thinks about networking, and you will support the charge to continue driving this change. You will collaborate with forward-thinking Product Managers, engineers and customers to help ensure that we make the best product with consistently new and improved features.</p> <p>As a critical member of the product team, your responsibilities include but are not limited to:</p> <ul> <li>Demonstrate and present the Wireless products and technologies to sales teams, customers and partners at internal and external events, conferences, EBCs, etc.</li> <li>Create documents and presentations with technical details for the products and technologies</li> <li>Provide technical guidance and support to internal Support and Escalation teams and drive customer interactions</li> <li>Provide excellent pre-sales support through technical designs / POCs</li> <li>Work closely with engineering teams to provide feedback on product feature implementations</li> <li>Serve as the go-to authority and key technical advisor for the product</li> <li>Work with engineering teams running beta and pilot programs</li> <li>Work with ecosystem partners to validate inter-operation and successful solution development</li> </ul> <h2>Qualifications:</h2> <ul> <li>Degree in CS, EE, or a related technical field</li> <li>2-5 years of work experience with wireless technologies/ wireless certifications highly desirable</li> <li>Experience in technical support, product testing, pre-sales engineering, or QA, is preferred</li> <li>Passion for learning about wireless networking, cloud, and emerging disruptive technologies</li> <li>You are curious and always take initiative to analyze and understand problems</li> <li>You are an astute troubleshooter with a clear understanding of your product</li> <li>You consistently and effectively execute on projects with minimal supervision</li> <li>Most importantly you put your team ahead of yourself and believe in winning together</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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Operations

  • Channel Operations Specialist – Partner Support
    San Francisco

    2020-06-25T22:49:28-04:00

    Operations

    Channel Operations Specialist – Partner Support

    San Francisco,

    <p>Cisco Meraki is looking for a new Channel Operations Specialist to help support Channel Partners and cross-functional teams in the Americas. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready for the challenge?</p> <h2><strong>You:</strong></h2> <p>As our newest team member, you will help with Partner operational support, internal and external operational case management, multi-functional process reviews, QORs, trainings and other duties as assigned. You are detailed, dedicated, creative and always ready to help your team where needed.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Lead partners through set-up, onboarding, training and solution adoption processes.</li> <li>Manage resolution of customer-impacting operational and fulfillment related issues by facilitating with appropriate internal groups, coordinating completion, and ensuring timely communication.</li> <li>Maintain an up-to-date understanding of all internal and external developments which may affect current business and operational plans for partners; advise parties of relevant matters.</li> <li>Build reports and presentation materials for internal and external QORs</li> <li>Keeps records of multi-functional team interactions and details of actions taken</li> <li>Work cross-functionally to help on the resolution of operational issues</li> <li>Communicate and collaborate with teams across international time zones</li> <li>Other duties as assigned</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>BS or BA education equivalent</li> <li>3 - 5 years of experience in a Partner supporting role</li> <li>Superb communication, presentation, and analytical skills, with an emphasis on execution</li> <li>Familiarity working across various teams in a dynamic environment</li> <li>A high degree of motivation, autonomy in work, and organizational skills required</li> <li>Knowledge of Cisco and Meraki operational processes is a plus.</li> </ul> <p>Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Channel Operations Specialist – Partner Support
    Chicago

    2020-06-25T22:49:28-04:00

    Operations

    Channel Operations Specialist – Partner Support

    Chicago,

    <p>Cisco Meraki is looking for a new Channel Operations Specialist to help support Channel Partners and cross-functional teams in the Americas. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready for the challenge?</p> <h2><strong>You:</strong></h2> <p>As our newest team member, you will help with Partner operational support, internal and external operational case management, multi-functional process reviews, QORs, trainings and other duties as assigned. You are detailed, dedicated, creative and always ready to help your team where needed.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Lead partners through set-up, onboarding, training and solution adoption processes.</li> <li>Manage resolution of customer-impacting operational and fulfillment related issues by facilitating with appropriate internal groups, coordinating completion, and ensuring timely communication.</li> <li>Maintain an up-to-date understanding of all internal and external developments which may affect current business and operational plans for partners; advise parties of relevant matters.</li> <li>Build reports and presentation materials for internal and external QORs</li> <li>Keeps records of multi-functional team interactions and details of actions taken</li> <li>Work cross-functionally to help on the resolution of operational issues</li> <li>Communicate and collaborate with teams across international time zones</li> <li>Other duties as assigned</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>BS or BA education equivalent</li> <li>3 - 5 years of experience in a Partner supporting role</li> <li>Superb communication, presentation, and analytical skills, with an emphasis on execution</li> <li>Familiarity working across various teams in a dynamic environment</li> <li>A high degree of motivation, autonomy in work, and organizational skills required</li> <li>Knowledge of Cisco and Meraki operational processes is a plus.</li> </ul> <p>Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Integration Engineer - Business Systems
    San Francisco

    2020-06-30T15:12:51-04:00

    Operations

    Integration Engineer - Business Systems

    San Francisco,

    <p>Cisco Meraki is looking for a Software Developer to join our Team in San Francisco. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. With that said, we’re taking orders 24/7 and shipping them all over the world. The tiniest hitch in that process can cost us an incalculable amount in dollars and man-hours. That’s where you come in.</p> <p><strong>You:</strong></p> <p>You’ll be joining the existing development team to improve, develop, and maintain the processes that form Meraki’s backbone. You will be working on building integration between various internals products and business systems.  We expect your tool kit to be diverse: proposing process improvements, customizing Middleware or creating your own solutions, integrating our various systems (Internal &amp; External) and ability to learn new languages and frameworks quickly.</p> <p><strong>What You Will Do: </strong></p> <ul> <li>Build integrations across internal and external systems to support existing processes and new initiatives</li> </ul> <ul> <li>Optimizing operational processes using WebMethods BPMS, Java, and scripting languages</li> <li>Using Rails to customize order entry interface, improving order flow and reducing order processing time</li> <li>Allowing users to gain more insight into business performance by enhancing the data warehouse</li> <li>Propose, Automate, streamline, and improve existing processes to allow various teams to maximize productivity</li> </ul> <p><strong>Requirements and Qualifications:</strong></p> <ul> <li>BS in Computer Science or related discipline</li> <li>5+ years post-collegiate programming experience. Java or Ruby experience a plus.</li> <li>Solid experience with integration software – Experience with Webmethods will be a bonus</li> <li>Professional experience with large scale ERP systems a huge plus</li> </ul> <ul> <li>Knowledge of microservice architectures and web services– Salesforce, SOAP, REST, etc.</li> </ul> <ul> <li>Prior experience with architecting business solutions using knowledge of Middleware, databases, and scripting languages</li> <li>Proficiency in SQL and XML</li> </ul> <p><strong>Great to Have:</strong></p> <ul> <li>Passion for improving existing home-brewed tools and programs to make life easier for everyone</li> </ul> <p>Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has created an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.</p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.</em></p> <p> </p>

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  • webMethods Developer
    London

    2020-06-25T22:49:28-04:00

    Operations

    webMethods Developer

    London,

    <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>The Meraki team is seeking an expert webMethods Developer to join our team in London. We are taking orders 24/7 and shipping them all over the world. The tiniest hitch in that process can cost us an incalculable amount in dollars and lost hours. That’s where you come in.</p> <h2><strong>You:</strong></h2> <p>You’ll be joining the existing development team to improve, develop, and maintain the processes that form Meraki’s backbone. We expect your tool kit to be diverse: customising Middleware or creating your own solutions in Rails as appropriate, with a ton of Java as the keystone integrating our various systems.</p> <h2><strong>What You Will Do: </strong></h2> <ul> <li>Integrating our ERP system with warehouses’ systems using Java</li> <li>Create an automated routing guide that allows the system to determine shipping features based on customer-selected criteria using Java</li> <li>Optimising operational processes using WebMethods BPMS, Java, and scripting languages</li> <li>Using Rails to customize order entry interface, improving order flow and reducing order processing time</li> <li>Allowing users to gain more insight into business performance by enhancing the data warehouse</li> <li>Automate, streamline, and improve existing processes to allow Operations to do more with less</li> </ul> <h2><strong>Requirements and Qualifications:</strong></h2> <ul> <li>BS in Computer Science or related discipline</li> <li>5+ years programming experience with Java. Ruby experience is a plus. Considerable PERL experience considered in lieu of some Java experience</li> <li>Professional experience with large scale ERP systems a huge plus – we use Great Plains</li> <li>Solid experience with integration software – we use webMethods</li> <li>Facility with application APIs – Salesforce, SOAP, REST, etc.</li> <li>Prior experience with architecting business solutions using knowledge of Middleware, databases, and scripting languages</li> <li>Proficiency in SQL and XML sufficient to maintain a pre-existing database</li> </ul> <h2><strong>Great to Have:</strong></h2> <ul> <li>Sysadmin and performance tuning skills</li> <li>Passion for improving existing home-brewed tools and programs to make life easier for everyone</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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Sales Operations

  • Sales Insights Analyst, Sales Strategy
    London

    2020-06-25T22:49:28-04:00

    Sales Operations

    Sales Insights Analyst, Sales Strategy

    London,

    <p>Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customise the direction by ensuring our organizational challenges and opportunities are driving towards the best results.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>In this highly collaborative role, we will put your analytical skills to the test by building dynamic territory and revenue models to help build equitable sales patches. You will be relied on as the expert in sales territory planning, understanding the best ways to segment all of our EMEAR sales teams. You will be responsible for managing relationships with executive sales leadership while communicating with local sales management. Organization and attention to detail are key in this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of projects at a fast pace. You are looking to expand your analytical portfolio and are passionate about learning to enable your teammates into success.</p> <h2><strong>You will:</strong></h2> <ul> <li>Partner with sales management and become a trusted advisor. Do this by providing deep quantitative insights matched with thoughtful operational process that is based on understanding of key business drivers.</li> <li>Build rep territory and segmentation models; act as primary advisor on sales coverage to Sales Leadership.</li> <li>Produce &amp; automate weekly, monthly, and quarterly reporting; lend insight to the reporting.</li> <li>Develop deep understanding for existing Sales and Sales Operations processes, including rep territory tools and lead routing of data management, forecasting, sales opportunities, dashboards and reports.</li> <li>Partner with Sales Operations teams on developing process improvements to standardise, automate and optimise central processes in a scalable approach</li> <li>Partner with Sales Strategy to help with quota setting and headcount planning process.</li> <li>Use your past experience driving reporting, insights and analytical rigor to mentor teammates and develop peers.</li> <li>Team-up with leadership to discover and build new planning and insights projects.</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>A curious, quick learner who adapts well to a fast-moving environment and keeps projects moving forward, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle!</li> <li>Energetic, personable, and comfortable working under tight deadlines.</li> <li>You are a standout colleague who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles</li> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures!</li> <li>Able to Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li>Able to deal with complex problems and present recommendations and findings in a clear, concise format</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>You commit to earning our team’s trust every day through your actions and transparency.</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>6+ years relevant experience in Sales Operations or other Sales Support functions, with specific experience in territory management and headcount strategy</li> <li>Experience with Salesforce, particularly in reporting and hierarchy management.</li> <li>Strong analytical experience in financial modeling and data analysis.</li> <li>The ability to think globally and strategically</li> <li>Past experience executing on strategic processes</li> <li>Can prioritise tasks efficiently &amp; solve problems independently.</li> <li>High degree of attention to detail.</li> <li>Solid understanding of sales and business processes.</li> <li>Excellent written and verbal communication skills in English plus another EMEAR language; you are comfortable making recommendations to sales leadership.</li> <li>Understanding of EMEAR geography and differences between its sub-regions. Familiarity with complexities caused by sales cycles in different countries.</li> <li>Demonstrated ability to build collaborative relationships with other departments.</li> <li>A good sense of humor.</li> <li>Strong experience in Excel; SQL and technical aspects of data a strong plus.</li> <li>A bachelor’s degree.</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Sales Insights Analyst - Sydney
    Australia

    2020-06-25T22:49:28-04:00

    Sales Operations

    Sales Insights Analyst - Sydney

    Australia,

    <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take innovative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired!</p> <p> </p> <p>In this highly collaborative role, we will put your analytical skills to the test by building dynamic territory and revenue models to help build equitable sales patches. A successful candidate will be responsible for sales territory planning and understanding the best ways to segment all of our APJC sales teams. Organization and attention to detail are key in this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of projects at a fast pace. You are looking to expand your analytical portfolio and are passionate about learning to enable your teammates into success.</p> <p> </p> <p><strong>YOU WILL:</strong></p> <p> </p> <ul> <li>Collaborate with sales management and become a trusted advisor. Do this by providing deep quantitative insights matched with thoughtful operational process that is based on understanding of key business drivers.</li> <li>Build rep territory and segmentation models; act as primary advisor on sales coverage across APJC regions.</li> <li>Produce &amp; automate weekly, monthly, and quarterly reporting; lend insight to the reporting.</li> <li>Collaborate Operations teams on developing process improvements to standardise, automate and optimise central processes in a scalable approach</li> <li>Team-up with Sales Strategy to help with quota setting and headcount planning process.</li> <li>Use your past experience driving reporting, insights and analytical rigor to mentor teammates and develop peers.</li> <li>Team-up with leadership to discover and build new planning and insights projects.</li> </ul> <p> </p> <p><strong>YOU ARE:</strong></p> <p> </p> <ul> <li>A curious, quick learner who adapts well to a fast-moving environment and keeps projects moving forward, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle!</li> <li>Energetic, personable, and comfortable working under tight deadlines.</li> <li>You are a standout colleague who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles</li> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures!</li> <li>Able to Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li>Able to deal with complex problems and present recommendations and findings in a clear, concise format</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>You commit to earning our team’s trust every day through your actions and transparency.</li> </ul> <p><strong>YOU HAVE:</strong></p> <p> </p> <ul> <li>3+ years relevant experience in Sales Operations or other Sales Support functions, with specific experience in territory management and headcount strategy</li> <li>Experience with Salesforce, particularly in reporting and hierarchy management.</li> <li>Strong analytical experience in financial modeling and data analysis.</li> <li>Past experience executing on strategic processes</li> <li>Can prioritise tasks efficiently &amp; solve problems independently.</li> <li>High degree of attention to detail.</li> <li>Solid understanding of sales and business processes.</li> <li>Excellent written and verbal communication skills in English; you are comfortable making recommendations to sales leadership.</li> <li>Understanding of APJC geography and differences between its sub-regions. Familiarity with complexities caused by sales cycles in different countries.</li> <li>Demonstrated ability to build collaborative relationships with other departments.</li> <li>A bachelor’s degree.</li> </ul> <p class="p1"><span class="s1"><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></span></p> <p class="p1"><span class="s1"><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></span></p>

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  • Sales Planning and Insights Analyst
    San Francisco

    2020-06-25T22:49:28-04:00

    Sales Operations

    Sales Planning and Insights Analyst

    San Francisco,

    <p>San Francisco, California</p> <p>Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you will shape the future of our business and the experiences of our employees and customers.</p> <p>In this highly collaborative role you work with sales, sales operations, finance, and senior leadership to forecast growth and set goals to achieve that growth. You will be relied on for your analytical skills, innovative approach, attention to detail, and enthusiasm for problem solving.</p> <ul> <li>Develop a perspective on Meraki’s growth plan and counsel sales leadership on viable options</li> <li>Partner with leadership to set growth goals across the organization</li> <li>Lead a monthly business review of sales performance and KPIs to Meraki’s GM, COO, Head of Finance, and VP of Sales</li> <li>Effectively communicate complex analytics to broader audiences in writing and presentation formats</li> <li>Be the analytical leader in end-to-end management of Meraki’s rapidly growing sales program: quota setting, headcount modeling, compensation plan development.</li> <li>Partner across the organization to understand headcount requirements and needs as well as organizational changes. Build scenarios and models to guide annual planning.</li> <li>Help scale the planning process as Meraki becomes the leader in the cloud networking space</li> <li>Highly organized with exceptional attention to detail and the ability to manage multiple projects on a tight deadline</li> <li>A strong, concise communicator</li> <li>Comfortable with ambiguity and have enthusiasm for finding efficiencies</li> <li>Resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships</li> <li>Positive and have a can-do attitude and a sense of humor</li> </ul> <h2>Required Skills:</h2> <ul> <li>You've achieved 4-6 years of experience in a consulting, finance, Sales Operations or other highly analytical role</li> <li>Demonstrated experience building strong relationships with leaders.</li> <li>Experience presenting to and communicating with executive level audiences</li> <li>Strong analytical and logical reasoning skills</li> <li>You're and expert in Microsoft Excel, with experience telling a story by building complex models using pivot tables and Vlookup</li> <li>Experience using data to tell a compelling story</li> <li>Experience with Salesforce.com</li> <li>Experience with SQL a plus</li> </ul> <p>Is it meaningful to you to work for a company that values employees? Because Meraki expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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Executive

  • Program Manager, Go-To-Market
    San Francisco

    2020-07-09T11:58:46-04:00

    Executive

    Program Manager, Go-To-Market

    San Francisco,

    <p>&nbsp;</p> <p><span style="font-weight: 400;">At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</span></p> <p><span style="font-weight: 400;">Meraki is seeking an experienced Program Manager to be responsible for introducing new products to the market. Come be part of the new team that delivers cutting edge products for businesses and organizations of all sizes. As a Program Manager for the Go to Market (GTM) programs, you will work cross functional with our Hardware engineering, Software engineering, Product Management, Marketing, Support, Sales, Strategy, Finance, Legal and Operations teams. Our goal is to deliver high-value products/projects to market on time with quality and within budget.&nbsp;</span></p> <p><span style="font-weight: 400;">You will be responsible for the following:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage “Go to market” programs / projects&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and maintain launch plan for multiple products / projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Execute and track program deliverables, milestones, action items, dependencies, risks and mitigation plans&nbsp;&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adhere to metrics and governance for Meraki’s process and provide inputs to process improvements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Craft program/project status reporting and deliver executive briefings to update senior leaders and stakeholders.</span></li> </ul> <p><span style="font-weight: 400;">You are ideal for this role if you have:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of experience managing complex business critical cross functional programs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing programs in at least one of the areas such as software, hardware, embedded, networking, cloud technologies or products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have a successful track record of delivering programs on-time with quality</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of product/project life cycle or launch cycle</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication, interpersonal and presentation skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with project planning tools (Excel, Gantt charts, Jira, Wrike, Confluence, Google Docs)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</span></li> </ul> <p>&nbsp;</p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Technical Program Manager, NPI x2
    San Francisco

    2020-06-25T22:49:28-04:00

    Executive

    Technical Program Manager, NPI x2

    San Francisco,

    <p><span style="font-weight: 400;">At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</span></p> <p><span style="font-weight: 400;">Meraki is seeking an experienced Technical Program Manager to be responsible for introducing new products to the market. Come be part of the new team that delivers cutting edge products for businesses and organizations of all sizes. As a Technical Program Manager for the Meraki products, you will work closely with our Hardware engineering, Software engineering, Product Management, Marketing, Support, Sales, Strategy, Finance, Legal and Operations teams to shepherd products from ideation through all phases of product development. Our goal is to deliver high-value products/projects to our customers on time with quality and within budget. </span></p> <p><span style="font-weight: 400;">You will be responsible for the following:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage NPI (New Product Introduction) programs / projects for meraki products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create, maintain program plan with cross functional dependencies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Execute and track program deliverables, milestones, action items, technical dependencies, risks and mitigation plans.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand product use case and communicate technically with engineering teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adhere to metrics and governance for Meraki’s process and provide inputs to process improvements.</span></li> </ul> <p><span style="font-weight: 400;">You are ideal for this role if you have:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in hardware and/or software engineering.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of experience as Program Manager in software, hardware, embedded, networking, cloud technologies or products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have a successful track record of on time delivery of programs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of software / hardware development processes. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication, interpersonal and presentation skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with project planning tools (Excel, Gantt charts, Jira, Wrike, Confluence, Google Docs)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Well versed in Agile Project Management processes. Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</span></li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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Sales

  • Account Development Representative
    Chicago

    2020-06-25T22:49:28-04:00

    Sales

    Account Development Representative

    Chicago,

    <p>Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China as well as a new office in the heart of the Loop in Chicago!</p> <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As an Account Development Representative (ADR) for the Cisco CNG Group, you will be responsible for developing and qualifying leads to the point of handoff to the sales force. You will maintain a deep understanding of Cisco Meraki’s products and services, as well as industry and customer needs in order to identify appropriate prospects and swiftly establish effective contacts. This is a high-energy position requiring an individual who is extraordinarily motivated, hardworking and results-oriented. Attention to detail is critical. As an ADR, it will be crucial for you to conduct business dealings with prospects in a way builds a positive customer/prospect experience that will set the stage for future product sales for Meraki. This role offers an environment to learn, practice, and establish a strong foundation that is invaluable for a career in sales.</p> <p><strong>You Will:</strong></p> <ul> <li>High volume prospecting/calling into multiple organizations via cold-calling, networking, e-mail, in-bound leads as well as utilizing internet information sources to build and maintain a lead development pipeline</li> <li>Articulate Cisco's value proposition to decision-makers across multiple industries to assess buying interest</li> <li>Clearly articulate Cisco Meraki products and solutions with prospective customers to successfully handle and overcome objections</li> <li>Meet and exceed daily, weekly, and quarterly goals consisting of sales opportunities</li> <li>Heavy use of Salesforce.com, and additional applications to run all lead data and ensure data integrity</li> <li><em>Assist in growing our channel by gauging interest from prospective resellers of Meraki and onboard those interested as formal Partners</em></li> </ul> <p> </p> <p><strong>You Have:</strong></p> <ul> <li>At least 1 year sales experience in B2B sales</li> <li>Excellent written communication and interpersonal skills</li> <li>Obsession with organization, detail, multitasking and time management</li> <li>Prioritization / Project Management skills</li> <li>Ambition</li> </ul> <p><strong>Perks</strong></p> <ul> <li>Direct promotional path to Account Executive in approximately 12 months (dependent on performance)</li> <li>Uncapped commission and accelerators after hitting quota</li> <li>In-depth sales and product training/coaching</li> <li>Catered lunch, various breakfast foods and snacks daily</li> <li>Onsite gym for all employees</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p> <p>Need to be authorized to work in the U.S. without requiring sponsorship now or in the future.</p>

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  • Consulting Systems Engineer
    New York Metro

    2020-06-25T22:49:28-04:00

    Sales

    Consulting Systems Engineer

    New York Metro,

    <p>Want to be at the forefront of the Computer Networking industry!</p> <h2><strong>Who We Are</strong></h2> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <h2>What You Will Do</h2> <p>We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</p> <ul> <li>Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the benefits to both prospects and partners.</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization</li> </ul> <h2><strong>Who You Are</strong></h2> <p>You act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level customers. Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</p> <h2><strong>Desired Skills &amp; Experience</strong></h2> <ul> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have a strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience, presentation skills and organizational skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel up to 50%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> <p>Must be authorized to work in the U.S. Position does not provide sponsorship</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.<br>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p> <p> </p>

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  • Danish Speaking - Territory Account Manager
    London

    2020-06-25T22:49:28-04:00

    Sales

    Danish Speaking - Territory Account Manager

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for Denmark, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Denmark.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Danish</li> <li>Experience selling in Denmark market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Dutch Speaking - Territory Account Manager
    London

    2020-06-25T22:49:28-04:00

    Sales

    Dutch Speaking - Territory Account Manager

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for The Netherlands, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in The Netherlands.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Dutch</li> <li>Experience selling in The Netherlands market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • French Speaking - Territory Account Manager
    London

    2020-06-25T22:49:28-04:00

    Sales

    French Speaking - Territory Account Manager

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for France, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in France.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in French</li> <li>Experience selling in French market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • German Speaking - Territory Account Manager
    London

    2020-06-25T22:49:28-04:00

    Sales

    German Speaking - Territory Account Manager

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for Germany, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Germany.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in German</li> <li>Experience selling in German market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Norwegian Speaking - Territory Account Manager
    London

    2020-06-25T22:49:28-04:00

    Sales

    Norwegian Speaking - Territory Account Manager

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for Norway, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Norway.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Norwegian</li> <li>Experience selling in Norway market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Product Sales Specialist
    Tokyo

    2020-07-03T01:12:53-04:00

    Sales

    Product Sales Specialist

    Tokyo,

    <h2>Product Sales Specialist</h2> <p>Japan</p> <p>Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and together we built the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, we are exceeding our sales targets and continuing to win new logos, and we are looking for a top-producing salesperson to join our team! With over 190,000 customers and one million active networks and counting around the world, our comprehensive set of solutions allows customers to seize new business opportunities and reduce operational costs.</p> <p><strong>What</strong> <strong>do</strong> <strong>we</strong> <strong>do?</strong> <strong>We</strong> <strong>create</strong> <strong>100%</strong> <strong>cloud</strong> <strong>managed</strong> <strong>IT</strong> <strong>that</strong> <strong>simplyworks.</strong></p> <p>As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in Japan. You will ideally be based from your home office in Tokyo with frequent travel to local Cisco offices and customer sites. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity.</p> <h2>You will:</h2> <ul> <li>Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li>Practice consultative selling to tackle business problems</li> <li>You will ask the right questions and establish relationships</li> <li>Close deals and consistently remain highly competitive in the market space</li> <li>Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in Japan to drive revenue and contribute to impressive YoY growth rates</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li>Empower and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization</li> </ul> <h2>You have:</h2> <ul> <li>Bachelor's degree or equivalent</li> <li>5+ years technology sales experience with at least 3 years proven success in a field sales capacity</li> <li>Proficiency in Japanese and conversational level in English</li> <li>Consistent track record of shown success</li> <li>Outstanding relationship building skills and validated decision-making ability</li> <li>The ability to travel if needed</li> <li>An ability to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> <h2>You are:</h2> <ul> <li><strong>Open</strong> <strong>and</strong> <strong>Trustworthy</strong> <strong>–</strong> you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li><strong>Self-aware</strong> – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li><strong>Results</strong> <strong>Oriented</strong> <strong>–</strong> you identify areas where we can improve as a team, and raise and address them directly.</li> <li><strong>Accountable</strong> – you take ownership of yourself and your circumstances</li> <li><strong>Collaborative</strong> - you share early and often to engage those around you</li> <li><strong>Passionate</strong> on customer satisfaction and consultative selling – you contribute to our mission to exceed customer expectations showing customers the value of cloud-managed networking for their business</li> </ul> <p><em>“Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.”</em></p> <p> </p>

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  • Product Sales Specialist - Sweden
    Sweden

    2020-06-25T22:49:28-04:00

    Sales

    Product Sales Specialist - Sweden

    Sweden,

    <p>At Meraki, we are making IT easier, faster, and smarter by building technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and running distributed networks. This enables customers to focus on what's most meaningful to them: their students, patients, customers, and businesses.</p> <p>Want to develop your career with an inspiring, positive company, with creative and collaborative colleagues? Meraki is on track to be the most successful acquisition in Cisco’s history (and certainly the most fun)! We provide unparalleled company culture; ensuring you feel part of the wider team and have the best work/life balance whether you're in the office or a field based position. But what truly makes Meraki special are the people – we are people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>Sales Specialists at Meraki are responsible for driving Cisco Meraki revenue within the assigned territory. In this position, you will focus on the Enterprise market within Sweden, Norway and Denmark. We are a hardworking, ambitious, fast paced sales team; skilled at advancing deals through the sales cycle in collaboration with account teams, sales engineers and partners. Success will be dependent not only on the capability to sell, but also on the relationships developed with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and driven; it will also require someone who is equally comfortable working in a strategic and tactical capacity.</p> <h2><strong>YOU WILL:</strong></h2> <ul> <li>Develop a predictable pipeline of short, mid, and long-term business for our corporate customers and close deals while remaining highly competitive in the market space</li> <li>Work in highly collaborative environments to team with Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to continued YoY growth rates</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Motivate and build extended teams to utilise Cisco’s Sales organisation, customer base and partner organisation</li> </ul> <h2><strong>YOU HAVE:</strong></h2> <ul> <li>5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li>Demonstrable success building new relationships, navigating complex organizations, and achieving against quota</li> <li>Fluency in Swedish and English</li> <li>The ability to travel up to 50%</li> <li>An ability to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> <h2><strong>YOU ARE:</strong></h2> <ul> <li>Inventive – creative and hardworking</li> <li>Organised – on top of everything</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Program Manager, WW Sales Strategic Initiatives
    Chicago
    New York
    San Francisco

    2020-06-25T22:49:28-04:00

    Sales

    Program Manager, WW Sales Strategic Initiatives

    Chicago,New York,San Francisco,

    <h2>Program Manager, WW Sales Strategic Initiatives</h2> <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free hardworking people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>Meraki is seeking an experienced Program Manager to be responsible for running worldwide sales programs and initiatives. As a Program Manager for WW Sales Strategic Initiatives programs, you will lead the Sales Program Management Office, and work cross functional with our Strategy, Sales, Marketing, Product Management, Support, Finance, Legal and Operations teams to deliver high-value projects on time with quality and within budget.</p> <h2>You will be responsible for the following:</h2> <ul> <li>Run WW Strategic Sales programs / projects</li> <li>Build and maintain launch plan for multiple projects and initiatives</li> <li>Execute and track program deliverables, achievements, action items, dependencies, risks and mitigation plans</li> <li>Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li> <li>Adhere to metrics and governance for Meraki’s process and provide inputs to process improvements</li> <li>Craft program/project status reporting and deliver executive briefings to update senior leaders and partners.</li> </ul> <h2>You are ideal for this role if you have:</h2> <ul> <li>10+ years of experience managing complex business critical cross functional programs</li> <li>Experience managing programs in at least one of the areas such as software, hardware, networking, cloud technologies or products</li> <li>Must have a successful track record of delivering programs on-time with quality</li> <li>Strong understanding of product/project life cycle or launch cycle</li> <li>Excellent communication, interpersonal and presentation skills.</li> <li>Experience working with project planning tools (Excel, Gantt charts, Jira, Wrike, Confluence, Google Docs)</li> <li>Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Systems Engineer
    Chicago
    San Francisco

    2020-07-09T12:57:13-04:00

    Sales

    Systems Engineer

    Chicago,San Francisco,

    <h2>Who We Are</h2> <p>Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.”</p> <h2>What You'll Do</h2> <p>This position is an Inside Systems Engineer based in our San Francisco or Chicago offices. You will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate aggressive advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits.</p> <h2><strong>Who You'll Work With</strong></h2> <p>You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams.</p> <h2><strong>Who You Are </strong></h2> <p>You act as a technical resource to the Meraki Sales team for all technical pre-sales activities and product related inquiries. Conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment.</p> <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>Work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Our Systems Engineers are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>You will be awesome!</li> </ul> <h2><strong>Desired Skills and Experience</strong></h2> <ul> <li>Proven track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ax, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL, python</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written and Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> </ul> <p><strong>Must be authorized to work in the U.S.</strong></p> <ul> <li><strong>Position does not provide sponsorship</strong></li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</p> <p>Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> <p>&nbsp;</p>

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  • Territory Account Executive - ANZ
    Sydney

    2020-07-07T20:37:09-04:00

    Sales

    Territory Account Executive - ANZ

    Sydney,

    <p><strong>Territory Account Executive, Australia </strong></p> <p><strong>Sydney </strong></p> <p>&nbsp;</p> <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – diverse and inclusive people who keep the culture strong and make working here exciting, challenging, and rewarding!</p> <p>As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and positive relationships into a variety of accounts. You’ll join a high-energy and fast-paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you must be able to manage a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You must also be able to expertly demonstrate Cisco Meraki technology via WebEx to end users and our partner organisation.</p> <p>Does this sounds like you, what are you waiting for? Apply now!</p> <h2>Responsibilities:</h2> <ul> <li>Manage the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Accurate pipeline management with expert-level forecasting</li> <li>Nurture, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>Requirements:</h2> <ul> <li>2+ years of B2B sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Technology sales experience is a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly effective communication skills, with ability to manage multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorised to work in Australia - position does not provide sponsorship</li> </ul> <p class="p1"><span class="s1"><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></span></p> <p class="p1"><span class="s1"><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></span></p> <p>&nbsp;</p>

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  • Territory Account Executive - Philippines
    Singapore

    2020-06-25T22:49:28-04:00

    Sales

    Territory Account Executive - Philippines

    Singapore,

    <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.</p> <p>As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and positive relationships into a variety of accounts. You’ll join a high-energy and fast-paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you must be able to manage a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You must also be able to expertly demonstrate Cisco Meraki technology via WebEx to end users and our partner organisation.</p> <p>Does this sounds like you, what are you waiting for? Apply now!</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Accurate pipeline management with expert-level forecasting</li> <li>Nurture, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>2+ years of B2B sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Ability to communicate in Tagalog or Filipino</li> <li>Technology sales experience is a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly effective communication skills, with ability to manage multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <p class="p1"><span class="s1">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></p> <p class="p1"><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></p> <p> </p>

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  • Territory Account Manager - Africa
    London

    2020-06-25T22:49:28-04:00

    Sales

    Territory Account Manager - Africa

    London,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Territory Account Manager for Africa, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Africa.</p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Experience selling in Africa market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Territory Account Manager - Hebrew speaking
    EMEA

    2020-07-08T09:41:11-04:00

    Sales

    Territory Account Manager - Hebrew speaking

    EMEA,

    <p>Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street.</p> <p>We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p>As a Hebrew-speaking Territory Account Manager for Israel, you will cover a territory in Israel and will help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation.&nbsp;<strong>Please note this position will be initially based in Israel with an expectation to relocate to the London office in January 2021.</strong></p> <h2><strong>You will:</strong></h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2><strong>You have:</strong></h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in both Hebrew and English</li> <li>Experience selling in Israel market beneficial</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2><strong>You are:</strong></h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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Technical Support

  • Customer Success Manager
    San Francisco
    San Jose

    2020-06-25T22:49:28-04:00

    Support

    Customer Success Manager

    San Francisco,San Jose,

    <p>The Cisco Meraki team is looking for an entrepreneurial Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.</p> <p>Reporting to the Manager of Customer Success over the Americas, you will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.</li> <li>Work within the parameters of the established relationship to ensure the happiness and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain long­term relationships with stakeholders by networking with customers and the diverse groups within our organization.</li> <li>Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>Bachelor's degree in a technical field from an accredited university.</li> <li>Excellent customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exemplary English language written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C­-level preferred.</li> <li>Strong initiative and positive attitude.</li> <li>Professional, organized, efficient, and accurate.</li> <li>Inventive and technically creative.</li> <li>Dedication to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Willingness to learn, generally curious, and committed to customer happiness.</li> <li>Business Intelligence experience a plus.</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> <p> </p>

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  • Customer Success Manager
    Shanghai

    2020-06-25T22:49:28-04:00

    Support

    Customer Success Manager

    Shanghai ,

    <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <p>At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, our diverse and inclusive team has a growing international footprint with 6 offices across the world.</p> <p>We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The CSM will collaborate with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.</p> <p>The role will be leading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.</li> <li>Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.</li> <li>Develop and maintain long­ term relationships with customers and the different groups within our organization.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>Excellent customer facing skills and experience.</li> <li>Account management experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exceptional English and Chinese, written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C­-level preferred.</li> <li>Strong initiative and positive thinking!</li> <li>Professional, organized, efficient, and accurate.</li> <li>Resourceful and technically creative.</li> <li>Commitment to quality.</li> <li>Travel for customer visits ~20%.</li> <li>Business Intelligence experience a plus.</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> </div> </div> </div> </div>

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  • Customer Success Manager - German/English Bilingual
    London

    2020-06-25T22:49:28-04:00

    Support

    Customer Success Manager - German/English Bilingual

    London,

    <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <p>At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, our diverse and inclusive team has a growing international footprint with 6 offices across the world.</p> <p>We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The CSM will collaborate with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.</p> <p>The role will be leading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.</li> <li>Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.</li> <li>Develop and maintain long­ term relationships with customers and the different groups within our organization.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>Excellent customer facing skills and experience.</li> <li>Account management experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exceptional English and German, written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C­-level preferred.</li> <li>Strong initiative and positive thinking!</li> <li>Professional, organized, efficient, and accurate.</li> <li>Resourceful and technically creative.</li> <li>Commitment to quality.</li> <li>Travel for customer visits ~20%.</li> <li>Business Intelligence experience a plus.</li> </ul> <p>Must be authorised to work in the U.K., position does not offer sponsorship.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p> </div> </div> </div> </div>

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  • Free Trial Support Engineer
    San Francisco

    2020-07-09T18:20:53-04:00

    Support

    Free Trial Support Engineer

    San Francisco,

    <p>We are looking to bring on an enthusiastic and tech-savvy individual to build upon the success of our rapidly expanding Free Trial program. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment.</p> <p>It is an exciting time at Meraki! We offer very competitive benefits, free lunches, employee fitness program (free onsite gym!), and ample vacation time, as well as time off to give back to the causes you believe in.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the Free Trial program</li> <li>Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud</li> <li>Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience</li> <li>Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams</li> <li>Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams</li> <li>Assist with projects as the group’s roles and responsibilities evolve</li> </ul> <h2><strong>Requirements</strong></h2> <ul> <li>Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline</li> <li>Follow-through, resourcefulness, and problem solving skills</li> <li>Attention to detail and outstanding communication skills, both verbal and written</li> <li>Ability to work well with others and collaborate across teams</li> <li>Strong customer service skills and the desire to help others</li> <li>Background in a technical or analytic discipline recommended but not required</li> </ul> <p>Must be authorized to work in the U.S.</p> <ul> <li>Position does not provide sponsorship</li> </ul> <h2><strong>Characteristics of success</strong></h2> <ul> <li>Friendly but diplomatic interpersonal skills</li> <li>Self starter with technical aptitude who can learn quickly</li> <li>Comfortable in a collaborative team environment</li> <li>Thrives in a fast-paced, challenging environment</li> </ul> <h2>&nbsp;</h2> <h2><strong>Why Cisco Meraki</strong></h2> <p>We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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  • Learning Program Manager- NPI
    San Francisco

    2020-06-25T22:49:28-04:00

    Support

    Learning Program Manager- NPI

    San Francisco,

    <p> </p> <p>Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free hardworking people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>The Cisco Meraki BU Learning &amp; Development Team is looking for an experienced program manager to drive learning solutions tied to new product introduction (NPI) and new feature introduction (NFI) efforts for our Technical Support department. This position will work closely with hardware engineering, software engineering, and product management teams to scope projects and consult with curriculum design teammates in order to formulate, assess, and track creative, engaging learning solutions to support a variety of different delivery modes.</p> <p>We’re looking for someone with a positive outlook and proven track record in creating and establishing positive, productive relationships. The ideal candidate is someone with initiative, excellent judgment, and outstanding organization abilities. A successful candidate will also have experience managing multiple projects simultaneously, a desire to push the envelope to try something new, is data-driven, isn’t afraid of change or ambiguity, and has a strong propensity for action, results, and continuous improvement.</p> <h1>Responsibilities</h1> <ul> <li>Lead the NPI/NFI Support training program and associated projects for all Meraki products.</li> <li>Develop strong working relationships with the larger, cross-functional NPI/NFI team to best understand and deliver on business goals and priorities.</li> <li>Understand the needs of the business, product use cases, and technical documentation in order to assess learning needs, conduct a front-end analysis, propose an appropriate learning solution, and develop requisite project plans and associated achievements with cross functional dependencies.</li> <li>Lead and monitor deadlines and communications with engineering and product teams.</li> <li>Execute, track, and report on program/project status, timeline, deliverables, action items, and technical dependencies. Clearly articulate risks and impact to partners, along with mitigation plans.</li> <li>Partner with design/delivery teammates, and internal clients to strategize, prepare for, and execute on training engagements. Participate in determining a course evaluation strategy.</li> <li>Track and report on key learning metrics and results. Analyze learning metrics to identify trends and opportunities, making recommendations where appropriate.</li> <li>Stay up to date with the latest technologies, tools, techniques, and methodologies in the learning and development area and make recommendations for future consideration.</li> </ul> <h1>Required Qualifications</h1> <ul> <li>A bachelor’s degree, or equivalent experience.</li> <li>3-5 years of experience in a similar role.</li> </ul> <h1>Preferred Qualifications</h1> <ul> <li>Previous learning program manager experience in software, hardware, networking, or cloud technologies or products.</li> <li>A degree in education, instructional design, training and development, or similar program.</li> <li>Understanding of adult learning theory and associated principles.</li> <li>Experience developing learning content for instructor-led or web-based training.</li> <li>Experience evaluating training using the Kirkpatrick Model.</li> <li>Project management certification, such as a PMP.</li> </ul> <p> </p> <p>Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.</p> <p> </p> <p><em><span style="font-weight: 400;">Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</span></em></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p> </p>

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  • Manager of Salesforce Engineering
    San Francisco

    2020-06-25T22:49:28-04:00

    Support

    Manager of Salesforce Engineering

    San Francisco,

    <p>At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.</p> <p>Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action.</p> <p>Our San Francisco Support team is looking for a Software Engineering Manager to lead the software team that is creating the next generation of software tools that aim to improve the lives of our best-in-class support team. Your time will be split up as follows; 40% Team Management, 40% Team Development and 20% Professional Development.</p> <p><strong>You Will: </strong></p> <ul> <li>Lead our growing team of developers, software admins, and business intelligence analysts that are focused on features, services, and integrations around Salesforce Service Console’s case and phone ecosystems</li> <li>Own the delivery of the project roadmap and directly feel the positive impact that the team’s projects have on our grateful (and technical) users</li> <li>A typical work week might consist of:</li> <ul> <li>Building a high-performing team by mentoring Support Software engineers and ensuring quality across our Agile lifecycle</li> <li>Prioritizing, assigning, and monitoring critical software work with the team</li> <li>Collaborating closely with our project managers on key deliverables and milestones</li> <li>Growing the relationships with our team’s many partners across Business Systems, IT, Strategy, and Support leadership</li> </ul> </ul> <p><strong>You Have:  </strong></p> <ul> <li>Leadership experience with direct reports</li> <ul> <li>Performance reviews, 1-1s, interviews, goal-setting (OKRs)</li> </ul> <li>Proven examples of development work spanning teams (Product, UX, Support, Engineering, etc.) to deliver features and/or products</li> <ul> <li>Salesforce Lightning-based projects are a big plus</li> <li>Prior experience with Support or Service organizations is also a plus</li> </ul> <li>Experience with current software development lifecycles and practices</li> <ul> <li>Agile-aligned methodologies (Scaled Agile, Kanban, etc.), continuous integration (CI), continuous deployment (CD)</li> </ul> <li>7+ years of enterprise development experience in addition to time in the Salesforce stack</li> <ul> <li>Salesforce Apex experience strongly preferred</li> <li>SQL and/or Salesforce SOQL</li> <li>Ruby and/or Python</li> <li>JavaScript and related frameworks</li> </ul> <li>Relevant Salesforce certifications and/or Trailhead badges</li> <li>Bachelor's degree in Computer Science, Information Technology or related technical field</li> </ul> <p>Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package.</p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p> </p>

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  • Network Support Engineer
    Shanghai

    2020-07-05T22:25:05-04:00

    Support

    Network Support Engineer

    Shanghai ,

    <p>Network Support Engineer, Shanghai, China</p> <p>As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and tackle for the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek hardworking, enthusiastic and tech-savvy individuals to build upon our rapidly growing Technical Support group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunitiny a lively career growth in a lively, challenging,and fast-paced environment.</p> <p>Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and fixing WiFi networks; and having the ability to multi-task and work under stress. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> <li>Work hours subject to change according to business and interpersonal goals</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>Understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Understanding of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &amp;/or DHCP servers.</li> <li>Good Chinese / English language written and verbal interpersonal skills. TOEIC 800 level.</li> <li>Ability to clearly and concisely explain matters to third parties.</li> <li>Interest and desire be in a Customer Service role.</li> <li>Account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask on changing priorities.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related subject area from a university. Complete degree vital to begin work.</li> <li>Networking certifications a plus but not required: CCNA, CCNP CWNA, etc.</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Network Support Engineer - Future Consideration
    San Francisco

    2020-06-25T22:49:28-04:00

    Support

    Network Support Engineer - Future Consideration

    San Francisco,

    <p>As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.</p> <p>Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &amp;/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. <em>Complete degree necessary to begin work.</em></li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em><u></u><u></u></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p>

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  • Network Support Engineer - Future Consideration
    Chicago

    2020-06-25T22:49:28-04:00

    Support

    Network Support Engineer - Future Consideration

    Chicago,

    <p>As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.</p> <p>Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them.</p> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <p><strong>Responsibilities</strong></p> </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> <p><strong>Qualifications</strong></p> </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &amp;/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. <em>Complete degree necessary to begin work.</em></li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em><u></u><u></u></p> <p class="p1"><em><span class="s1">At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</span></em></p> <p> </p>

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  • Network Support Engineer - Future Consideration
    London

    2020-07-08T08:55:33-04:00

    Support

    Network Support Engineer - Future Consideration

    London,

    <p>At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, our diverse and inclusive team has a growing international footprint with 6 offices across the world.</p> <p>As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek enthusiastic and tech-savvy individuals to join the team. Our customer-facing role will expose you to a diverse group of teams, providing endless opportunities for career growth in a fun, challenging and fast-paced environment. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &amp;/or DHCP servers.</li> <li>Experience installing and troubleshooting WiFi networks</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP, CWNA, etc.</li> </ul> <p>Must be authorised to work in the U.K., position does not offer sponsorship.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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Business Systems

  • Business System Analyst - Salesforce
    San Francisco

    2020-06-25T22:49:28-04:00

    Business Systems

    Business System Analyst - Salesforce

    San Francisco,

    <p> </p> <h4><span style="font-weight: 400;">As a Business Systems Analyst within Meraki's Business Systems team, you are an advanced professional in systems &amp; process design and implementation with Salesforce expertise. A strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will gather and document requirements, design, and document technology solutions, and implement integration and configuration-based changes.</span></h4> <h4><span style="font-weight: 400;">In this role, you will work closely with other analysts, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.</span></h4> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;"> </span><strong>What you'll do:</strong></p> <ul> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Lead analysis and requirements gathering sessions, document current, and future state business processes, and understand business strategy well enough to recommend technology solutions that meet a business unit’s overall vision.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Communicate business requirements to technical and non-technical team members.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Understand the impact of requirements to business processes and technical landscape.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Create and maintain technical specification documents.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Collaborate with project managers and developers to determine project level of effort.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Configure and customize systems to meet requirements.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Work with the business users to demonstrate system changes to validate all relevant business needs are addressed.</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Manage multiple competing priorities through effective organization and communication.</span></h4> </li> </ul> <p><span style="font-weight: 400;"> </span></p> <p><strong>Impact you can make: </strong></p> <ul> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Enable our recurring revenue (Saas) as a new business model </span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Accelerate the Meraki Sales motion through systems integrations</span></h4> </li> </ul> <p><strong> </strong></p> <p><span style="font-weight: 400;"> </span><strong>Who you are:</strong></p> <ul> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">5+ years of relevant work experience</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Demonstrated ability to understand business needs and translate requirements into technical solutions</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Ability to prioritize tasks, and manage multiple projects effectively</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Experience with a Salesforce.com implementation, including building and updating custom objects, field, user profiles, formulas, validation rules, workflows, and approval processes a plus</span></h4> </li> <li style="font-weight: 400;"> <h4><span style="font-weight: 400;">Experience programming in Apex or Java is a plus</span></h4> </li> <li style="font-weight: 400;"><span style="font-weight: 400;">Integrations to Salesforce and other custom systems</span></li> </ul> <p><strong><br></strong></p> <p> </p> <p> </p> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Business System Architect- Salesforce
    San Francisco

    2020-06-25T22:49:28-04:00

    Business Systems

    Business System Architect- Salesforce

    San Francisco,

    <p> </p> <p><span style="font-weight: 400;">Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.</span></p> <p><span style="font-weight: 400;">The Business Systems team at Meraki is a horizontal function that spans across Sales, Marketing, Strategy and Operations. This group enables process improvisation and automations to improve productivity, simplify business processes and enhance effectiveness of Meraki as a whole.</span></p> <p><span style="font-weight: 400;">We are looking for a Technical Architect, who thrives in ambiguity and loves to design and build robust, secure and scalable systems. Someone that has an authority level understanding of the Digital Marketing Tech Stack. This role will lead the architecture, design and implementation of technologies related to marketing technologies including marketing automation, web technologies, demand gen, etc, would involve working with Enterprise Architect and cross functional delivery teams to define long term vision, strategy and goals for the company. </span><em><br></em></p> <p><strong><em>What you’ll do:</em></strong></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with business leadership to identify requirements to establish a clear, consistent capability vision as well as supporting technology vision through collaboration, influence, and enablement.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with stakeholders from Marketing to transform the current business processes and suggest industry best practices and standards to help guide the journey.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help design scalable, secure and robust business processes and back them up with technology that can support them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure that individual technical solutions align with overall architectural vision.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Suggest areas of improvements in the current process and identify aspects that can benefit from automation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help maintain/lead cloud integrations and API architecture for marketing systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand end-to-end marketing processes including campaign creation (email/web/social), lead generation, lead scoring, qualification, distribution and conversion including closed loop reporting by demonstrating CRM technologies and data.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build strong partnerships with business stakeholders, development partners and peers on other multi-functional teams such as Marketing, Sales, Strategy and Operations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the Enterprise Architect and help define process, policies around system design, scalability and security of solutions that get built by the Business Systems team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be willing to execute proof of concepts to prove out technology and system design.</span></li> </ol> <p><strong>Who you are</strong><span style="font-weight: 400;">:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You have strong functional, feature related knowledge &amp; experience on Marketing Automation Systems, Marketing concepts, Demand Generation, and Lead Management.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have 5+ years experience with the Marketing Tech Stack .</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have In-Depth understanding of the Digital Marketing landscape, Web technologies (AEM preferred) and experience with technologies like Web Analytics, CRM, Marketing Automation, Campaign Management, Search, MMP, Ad Servers, DMPs, DSPs, Audience Creation/Targeting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are a self-motivated, creative person with analytical, problem solving, interpersonal, and social skills with the ability to adapt to changes and new ideas.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have experience with database schema design, data cleansing/appending, data exporting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have hands-on experience with HTML, CSS, APIs (SOAP/REST), form posts, SFTP, 1st/3rd party tracking, query strings, CMS, web authentication is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You can provide leadership to technical resources, working with the PM on suggested work assignments and leading the team from design to solution.</span></li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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Strategy and Data Science

  • Architect, AI Infrastructure
    San Francisco

    2020-06-25T22:49:28-04:00

    Strategy and Data Science

    Architect, AI Infrastructure

    San Francisco,

    <p>Cisco Meraki is revolutionizing the way IT administrators manage their infrastructure by providing simple and secure cloud-managed solutions. With a large install base of customers and rich, multifaceted data sets, the potential for data analytics to improve business performance for both our customers and our own business is enormous.</p> <p>We are looking for an Architect, AI Infrastructure to join our Strategy &amp; Data Science team in San Francisco. The Strategy &amp; Data Science department is a growing group that works closely with executives and leaders across the company to support the development of and alignment on our business strategy. As part of this team, you will develop cross-functional relationships and work closely with data engineering and data science teams to drive near- and longer-term initiatives to improve our product, and customer experience. This would be a perfect fit for an experienced software specialist with system-level understanding and expert-level knowledge of end-to-end cloud solutions, has the ability to take charge of larger cloud computing initiatives, and can serve as a technical consultant within and across teams.</p> <h2><strong>What will you do:</strong></h2> <ul> <li>Deliver simple and cost-effective ML/AI model building flows, maintaining quality and security at scale.</li> <li>Take ownership to build and lead cloud infrastructure for large scale data storage and processing tasks</li> <li>Lead the design and implementation of core systems of AI platform to enable better data-driven decision-making process for our customers and business partners</li> <li>Influence implementation strategies with better operational simplicity</li> <li>Collaborate with multiple teams to build data governance and compliance roadmap</li> <li>Lead the development effort to secure enterprise data and applications on cloud</li> <li>Mentor engineers within the organization</li> </ul> <h2><strong>What skills you possess:</strong></h2> <ul> <li>Minimum 8-10 years of experience in architecting software infrastructure, developing, and delivering software products/services with one or more core cloud provider services, preferably AWS</li> <li>Strong background of building and leading enterprise cloud platform with focus on security, reliability, scalability and performance</li> <li>Proven understanding of SaaS and PaaS</li> <li>Proficiency in Big Data, Micro services, CI/CD, automation, containerization technologies, Kafka Streaming, Spark, GitHub, Jenkins etc</li> <li>2+ years of work experience building AI/ML stacks like TensorFlow, PyTorch, MXNet, AWS Deep Learning AMIs or other popular frameworks</li> <li>Excellent programming skills in Python, Scala/Java, C++ etc</li> <li>Past work experience with DevOps tools and technologies</li> <li>Strong written and verbal communication skills</li> <li>BS or MS in Computer Science / related technical field or equivalent combination of graduate degree and work experience</li> <li>Excellent attention to detail and accuracy</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>Demonstrate technical acumen in your work</li> <li>You have a go-getter mentality</li> <li>You are dedicated to maintaining good software practices</li> <li>You thrive in a dynamic environment</li> <li>Have a real passion for complex data / engineering challenges</li> <li>Have the ability to keep track of multiple competing priorities without losing details</li> <li>Have ability to communicate ideas and solutions to both technical and non-technical audiences</li> <li>Eager to take ownership of large technical initiatives</li> <li>You remain curious and desire for continuous learning</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.”</p> <p> </p>

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  • Growth Associate
    Shanghai

    2020-06-25T22:49:28-04:00

    Strategy and Data Science

    Growth Associate

    Shanghai ,

    <p><span style="font-weight: 400;">Cisco Meraki's mission is to simplify technology so passionate people can focus on their mission</span><strong>.</strong></p> <p><span style="font-weight: 400;">As the </span><strong>Growth Associate - Greater China</strong><span style="font-weight: 400;">, you will be coordinating with different teams at Cisco Meraki to develop and execute Growth initiatives for our business in Greater China, localize Meraki global or APJC initiatives into Greater China, and drive cross-functional projects to grow our Greater China business. To enable this growth, we are seeking a passionate, driver of initiatives that will play a key role in developing new business initiatives, allowing you to roll up sleeves to build a new business, influence across departments, and develop relationships with key partners. Want to join a team of passionate, caring individuals? This will likely be the role for you!</span></p> <p><span style="font-weight: 400;">This role will be based in Shanghai.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify, and build specific growth initiatives, such as eCommerce, New Product Introductions (NPI) and customer trial programs by working cross-functionally across our product teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Align and supervise a cross-functional plan for the team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customize global and APJC go-to-market (GTM) initiatives</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor industry developments and competitive intelligence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work cross-functionally across sales/sales strategy, marketing, operations and product</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with knowledge specialists in technical and legal teams to understand and monitor regulatory developments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and foster relationships in teams across Cisco HQ, Cisco Meraki and Cisco China</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with localization, translation and process/administrative work</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the Meraki growth team in other ad-hoc projects as needed</span></li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability in strategy, consulting, business development or equivalent experience and skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Results-oriented, can do demeanor, ability, and willingness to make an impact</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interest in and ability to understand networking and cloud technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Thrive in ambiguous situations and uncharted environments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical skills and proficiency in Word, Excel, and PPT</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to take initiative and work autonomously across US and China time zones</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Living and/or working experience in mainland China, and exposure to Western environments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Business proficiency (reading, written and spoken) in English and Mandarin is a must</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ideal to have (but not required): ecommerce experience, proficiency in Cantonese</span></li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p><em>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</em></p>

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  • Manager, Data Science
    San Francisco

    2020-06-25T22:49:28-04:00

    Strategy and Data Science

    Manager, Data Science

    San Francisco,

    <p>Cisco Meraki is revolutionizing the way IT administrators manage their infrastructure by providing simple and secure cloud-managed solutions. With a large install base of customers and rich, multi-dimensional data sets, the potential for data analytics to improve business performance for both our customers and our own business is enormous.</p> <p>We are looking for a full-stack Data Science, Manager to join our Strategy &amp; Data Science department in San Francisco. The Strategy &amp; Data Science department is a growing group that works closely with executives and leaders across the company to support the development of and alignment on our business strategy. As part of this group, you will develop cross-functional relationships and use rigorous data science methods on our business and product data to drive near- and longer-term impact. This would be an outstanding fit for someone who has previous supervisory or team lead experience with a passion for both math and technology, ability to provide deep insights for priority Meraki leadership asks and joint Cisco/Meraki product and customer analysis.</p> <h2><strong>What will you do:</strong></h2> <ul> <li>Lead key, cross-functional analytical projects, identifying and bringing together stakeholders, building project plans, developing joint analytical approaches, and executing against the project</li> <li>HIre data scientists and data analysts to grow and lead a team to accelerate data science initiatives.</li> <li>Build predictive &amp; prescriptive analytics to influence business and product decisions</li> <li>Define key metrics to help track our business performance and the customer experience</li> <li>Analyze user journey data and understand root causes of customer engagement with products</li> <li>Mine structured and unstructured data to identify growth opportunities for our business</li> <li>Conduct research that could support the development of public-facing whitepapers and blog post</li> </ul> <h2><strong>What skills you possess:</strong></h2> <ul> <li>5-7+ years of experience in an analytical role or equivalent combination of graduate degree and work experience in data science</li> <li>BS/MS/Ph.D. degree, such as economics, mathematics, statistics or engineering</li> <li>2+ years of experience leading data science &amp; analytics teams</li> <li>Good understanding of machine learning based model building flows</li> <li>Strong SQL skills and coding skills in Python/R, Hadoop/Spark technologies</li> <li>Experience in architecting or leading multi-functional engineering projects</li> <li>Exceptional critical thinking and problem-solving ability</li> <li>Strong leadership, presentation and interpersonal skills</li> <li>Strong attention to detail and accuracy</li> <li>Self-starter and ability to work autonomously</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>You demonstrate business acumen in your work</li> <li>You are someone who loves data, is an out of the box thinker</li> <li>You have a real passion for analytics and desire for continuous learning</li> <li>You have strong organizational skills; able to keep track of multiple competing priorities without losing details</li> <li>Ability to communicate the results of analysis</li> <li>You are eager to take ownership of projects</li> <li>You remain curious and hungry to understand all components of your work</li> </ul> <p>Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has crafted an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon.</p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p>

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  • Project Manager (Contract)
    Singapore

    2020-06-30T04:40:15-04:00

    Strategy and Data Science

    Project Manager (Contract)

    Singapore,

    <p>At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take innovative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired!</p> <p>Our pioneering and collaborative GTM Strategy team is seeking a Project Manager who will deliver high-value products/projects to market on time with quality and within budget. You will develop relationships with top-level Cisco executives and working cross-functionally across sales, finance, marketing, channel, and product at Meraki. You will also play a central role in designing initiatives and performance metrics, as well as in assessing the impact of the team's efforts!</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage Go To Market (GTM), Sales projects</li> <li>Create and maintain launch plans for multiple sales initiatives</li> <li>Coordinate and track project deliverables, milestones, action items, dependencies, risks and mitigation plans</li> <li>Develop strong working relationships with cross-functional teams to best understand and deliver on business goals and priorities.</li> <li>Assist with tracking and management of Sales Objectives, Key Results (OKRs)</li> <li>Adhere to metrics and governance for Meraki’s process and provide inputs to process improvements</li> <li>Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li> <li>Manage multiple work streams cohesively to support overall growth strategy.</li> <li>Work closely with GTM Strategy to creatively problem-solve for bottlenecks in our Go To Market (GTM)</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>5+ years of experience managing complex business-critical cross-functional projects</li> <li>Experience managing projects in at least one of the areas such as software, hardware, embedded, networking, cloud technologies or products</li> <li>Must have a successful track record of delivering projects on-time with quality</li> <li>Strong understanding of product/project life cycle or launch cycle</li> <li>Excellent communication, interpersonal and presentation skills.</li> <li>Experience working with project planning tools (Excel, Gantt charts, Jira, Wrike, Confluence, Google Docs)</li> <li>Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</li> </ul> <p><em>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</em></p> <p> </p>

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  • Strategy Associate
    San Francisco

    2020-06-30T14:38:13-04:00

    Strategy and Data Science

    Strategy Associate

    San Francisco,

    <p>Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world, with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in SF, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. On top of that, we're on track to be the most successful acquisition in Cisco's history (and certainly the most fun).</p> <p>While we have some generous benefits, like our onsite gym with weekly fitness and yoga classes, daily catered lunch, and paid time off to volunteer, what truly makes Meraki special are the people. People at Meraki keep the culture strong and make working here exciting, meaningful, and rewarding.</p> <p><strong>The Role: </strong></p> <p>We are seeking to hire a Strategy Associate in a highly visible role, where you’ll have the opportunity to define our strategy &amp; approach behind incentives and promotions. You will  evaluate the financial details behind promotions and incentives, influence various teams to support them and drive their follow-on execution In this role, you will interact with our senior leadership teams and really drive positive impact for the business. This is an emerging group within Cisco Meraki which provides visibility across a multitude of functions, ranging from Sales, Marketing, Finance and Operations, to Product, Channel and Demand Planning among others. Based in our breathtaking San Francisco HQ, every single day as a Strategy Associate at Cisco Meraki is unlike the one before.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Develop, drive and measure the return on investment of Promotions / Incentives pursued by Cisco Meraki</li> <li>Work cross-functionally across Demand Planning, Supply Chain, Operations, Marketing, Product &amp; Sales to execute Promotions &amp; Incentives end-to-end</li> <li>Measure Promotion &amp; Incentive results and document lessons learned</li> <li>Make recommendations to Cisco Meraki leadership around appropriate incentive levers to pull to drive specified business outcomes</li> <li>Develop and maintain relationships with top-level Cisco executives</li> </ul> <p><strong>You: </strong></p> <p>You have senior executive presence, positive relationship building skills, a strategic and analytical mindset and strong organizational ability to drive projects to completion. You can serve as a leader with vision for the organization, proactively providing recommendations and helping streamline the various tactical activities associated with launching promotions &amp; incentives. You have appetite for collaboratively solving problems, passion for impact, and unparalleled desire to be part of a growing team that is helping guide the strategic direction of the business are the tools that you’ll need to be a Meraki Strategy Associate.</p> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>4-6 years of experience in consulting, or equivalent experience and skills</li> <li>Strong communication &amp; relationship-building skills</li> <li>Superior critical thinking and problem-solving skills, and understanding of strategic frameworks &amp; concepts</li> <li>Ability to take initiative and work autonomously to structure &amp; solve strategic problems</li> <li>A track record in leading sophisticated and cross-functional strategic initiatives</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Strong analytical skills and proficiency in Excel and PPT</li> <li>Foundational understanding of financial concepts like gross margin &amp; COGS</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Experience launching promotions and incentives for other B2B companies</li> <li>MBA or Graduate Degree in Management</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone</p>

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Digital Workplace

  • IT Global Support Manager
    San Francisco

    2020-06-25T22:49:28-04:00

    Digital Workplace

    IT Global Support Manager

    San Francisco,

    <p>Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing, cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.</p> <p>We are looking for an IT Support Manager to lead our global support team, based in San Francisco.</p> <p>Meraki’s Global Service Desk is responsible for supporting the hardware, software, and related technology in our globally distributed environment. The IT Global Support Manager provides leadership for the Service Desk staff under the guidance of the Director of IT. This role works closely with all levels of the organization to set strategy and support our end-users around the globe.</p> <p>We are looking for an experienced leader to help us define the future of Meraki’s IT support, and bring that vision to life. The ideal candidate utilizes their good technical skills developed through previous Service Desk management experience and has an understanding of how a high-functioning Global Service Desk can have a positive impact on employee satisfaction and organizational success. You possess a problem-solving demeanor, with the ability to empower your team to achieve the goals you’ve defined. You also have the leadership skills to support your team members in their careers and to achieve their development goals. You balance the organizational needs of a process-driven approach with the flexibility needed to adapt to an evolving environment, keeping the goal of exceptional customer experience as your foundation. If you are someone that loves inspiring change by bringing others on board with your vision, ready to join a growing team, and passionate about leadership - we would love to hear from you!</p> <h2><strong>Key Responsibilities:</strong></h2> <ul> <li>Advise Meraki Leadership on recommendations for improved processes and systems to meet the global support needs for the entire organization.</li> <li>Lead our Global Service Desk team, responsible for end-user IT support at Meraki.</li> <li>Define and achieve SLAs for Support, supporting the team by either solving or delegating Support escalations.</li> <li>Develop, lead, and coach Service Desk specialists to deliver an exceptional customer service experience.</li> <li>Work with the appropriate stakeholder(s) to resolve all escalated Service Desk requests, partnering with your team to learn from the experience.</li> <li>Develop Weekly, Monthly and Quarterly reports on ticketing trends and team performance.</li> <li>Monitor, report, and analyze team efforts to drive improvement in team performance.</li> <li>Identify trends in support requests and opportunities for improvement.</li> <li>Ensure compliance with Onboarding / Offboarding guidelines, working to define processes and procedures to guide your team.</li> <li>Partner with other teams in IT to deliver inventory, fleet management and maintain our Mac and Windows endpoints.</li> <li>Follow up with end-users on experience and expectations, to inform program adjustments and improvements.</li> <li>Partner with the IT Engineering team for implementation, access control, and improvement of SaaS products.</li> <li>Ensure both adequate virtual and onsite coverage and staffing to provide global support.</li> </ul> <h2><strong>Knowledge, Skills, and Abilities:</strong></h2> <ul> <li>3+ years of experience as an IT Support Manager or similar role</li> <li>Experience building and leading inclusive, globally distributed teams, with an emphasis on team engagement and development</li> <li>Experience working with SLAs in a globally distributed environment</li> <li>Advanced hands-on hardware and software troubleshooting skills, Windows 10 and Mac OS operating environments</li> <li>An experienced leader responsible for developing and implementing global support programs</li> <li>Solid background in customer support, with a focus on solving for systemic root causes</li> <li>Ability to communicate sophisticated technical concepts to non-technical audiences, and relate to practical applications</li> <li>Experience with using ticketing metrics to monitor performance and drive change</li> <li>A passion for business transformation, the ability to lead change in an inclusive manner and the desire to bring the best combination of skills together in a team</li> </ul> <h2><strong>Nice to have:</strong></h2> <ul> <li>Experience working with Meraki products</li> <li>Experience leading teams and initiatives within a large enterprise organization</li> <li>Background in training, or other creative approaches to driving employee engagement in technical programs</li> </ul> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.</p> <p>At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.</p>

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