mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Engineering
Sales
Support

Department Spotlight

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

Hack the Full Stack

Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

“At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

—Meghan Gaudet, Front-End Hacker
Department Spotlight

Winners Wanted

The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

“Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

—Josh Tobin, Inside Sales Rep
Department Spotlight

How We Solve

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

“Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

—Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

AT&T Park
Music venues
Dogpatch Climbing Gym
Hotel Utah Saloon

SFMOMA
Philz Coffee
Caltrain Station
21st Amendment Brewery

Meraki HQ

Informal, cozy, and designed to foster collaboration, our unique office offers a variety of work spaces that support you to do your best.

Photos by Jasper Sanidad

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
Excellent medical, dental, and vision insurance.

Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

Compliance Architect
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Compliance Architect

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a>. As our Compliance Architect, you will have a substantial impact on the security of millions of Meraki users all around the world. We are looking for someone who is passionate about designing a comprehensive compliance program from the ground up. Our ideal candidate has applied knowledge about how to maintain multiple certifications with an emphasis on engineering partnerships and delivering real security value to the business. Compliance Architect key responsibilities: <ul> <li style="font-weight: 400;">Serve as a subject matter expert to the Director of Security and leaders across the organization as we pursue FedRAMP certification</li> <li style="font-weight: 400;">Facilitate and drive consensus on large cross-functional projects intended to address compliance gaps</li> <li style="font-weight: 400;">Advise engineering teams and participate in architecture reviews to ensure new all development meets our compliance standards</li> <li style="font-weight: 400;">Collaborate with teams across the broader Cisco compliance organization to automate evidence gathering</li> </ul> You are an ideal candidate if you: <ul> <li style="font-weight: 400;">Have successfully led an organization to FedRAMP ATO</li> <li style="font-weight: 400;">Are adept at partnering with engineers to translate the language of compliance controls into practical plans of action</li> <li style="font-weight: 400;">Have 10+ years of combined compliance and security experience</li> <li style="font-weight: 400;">Have an encyclopedic knowledge of a broad range of compliance frameworks, particularly FedRAMP, PCI, and SOX</li> <li style="font-weight: 400;">Know and love learning about the latest security and compliance tools, infrastructure, and industry best practices</li> <li style="font-weight: 400;">Enjoy working across and being a resource for other engineers</li> <li style="font-weight: 400;">Are excited to champion compliance and security as a first-class concern</li> </ul> Bonus points for: <ul> <li style="font-weight: 400;">Security engineering background</li> <li style="font-weight: 400;">Program management experience</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Director of Engineering, MX (Security & SD-WAN)
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Director of Engineering, MX (Security & SD-WAN)

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the Director of MX Software, you will be responsible for a Security and SD-WAN portfolio that connects and protects millions of people around the world. Alongside our hardware engineering and product management teams, you’ll craft our products through new features, whole new product lines, and innovative updates and support for our customers. Meraki's cloud-managed model offers an unmatched opportunity to draw upon data from hundreds of thousands of networks to identify new threats and learn new ways to optimize traffic in real time. You will lead your team in leveraging this advantage to drive industry-leading innovation in both security and SD-WAN technology. A key focus will be your ability to support and grow a distributed team of embedded, networking, web, and QA experts. You will seek to align everyone to our most important objectives, offering a vision for the team and product that keeps them motivated and looking forward. You will have the opportunity to split your time between our San Francisco and San Jose offices. You will: <ul> <li>Work with the CTO, product management, and other senior engineering leaders to set the technical vision and short/long-term plans for the MX portfolio</li> <li>Partner with our recruiters to create strategies for building a diverse and inclusive team</li> <li>Mentor and coach managers and senior engineers through technical and non-technical challenges</li> <li>Develop career plans for your direct reports and help them do the same for theirs</li> <li>Encourage thoughtful and creative ways to recognize achievements on the team</li> <li>Lead performance, compensation, and promotion review processes</li> <li>Provide thoughtful counsel as a member of senior engineering leadership</li> <li>Assist with engineering-wide initiatives (off-sites, training, process evolution) several times per year</li> <li>Represent engineering at external events and speak to Meraki’s mission and vision</li> <li>Form close partnerships across Cisco to leverage their technology and talent</li> <li>Serve as the highest escalation point for customer-facing issues on the team</li> </ul> You are ideal for this role if you have: <ul> <li>10+ years of experience building networking and systems software</li> <li>Managed cross-functional teams of more than 10 engineers, and are passionate about growing as a manager and a leader</li> <li>Experience building teams, holding decisions on recruiting and organization design</li> <li>The empathy and emotional intelligence to lead a diverse and distributed group of engineers and managers at varying stages of their careers</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Director of Engineering, SRE (Site Reliability Engineering)
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Director of Engineering, SRE (Site Reliability Engineering)

San Francisco,

At Meraki, we are making IT easier, faster, and smarter by building technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and running distributed networks, enabling customers to focus on what's most meaningful to them: their students, patients, customers, and businesses. Dashboard serves millions of customer devices that provide network access to hundreds of millions of clients every day from 8 data centers around the world! As Director of Site Reliability Engineering, you will lead a group of globally distributed engineering teams based in San Francisco, London and Sydney. Leading these teams you will ensure that Dashboard is reliable, secure and efficient today as well as helping build a roadmap for transformations in architecture and platform required to support our rapid growth into the future. You will work across the organization with counterparts in other engineering groups to advise on issues related to operational efficiency. Most importantly, you will be a strong mentor for your managers and their teams, nurturing a collaborative environment where your teams can do their best work. This is a very high impact role. <h2>Responsibilities:</h2> <ul> <li style="font-weight: 400;">Mentor SRE managers and senior engineers through technical and non-technical challenges</li> <li style="font-weight: 400;">Guide managers through regular planning cycles</li> <li style="font-weight: 400;">Work with SRE managers, senior engineering leaders and Product Management to help set the technical vision and short/long-term plans for Meraki’s cloud platform and infrastructure</li> <li style="font-weight: 400;">Encourage thoughtful and creative ways to recognize achievements on the team</li> <li style="font-weight: 400;">Partner with our recruiters to create strategies for building a diverse and inclusive teams</li> <li style="font-weight: 400;">Develop career plans for your direct reports and help them do the same for theirs</li> <li style="font-weight: 400;">Provide thoughtful counsel as a member of senior engineering leadership</li> <li style="font-weight: 400;">Assist with engineering-wide initiatives such as process evolution, training and offsites</li> <li style="font-weight: 400;">Be a champion for SRE practices across the wider engineering organization and work with other engineering managers to grow our culture of automation and reliability</li> <li style="font-weight: 400;">Provide visibility to senior leadership about the aggregate health and efficiency of the Meraki cloud ecosystem</li> </ul> <h2>You are an ideal candidate if:</h2> <ul> <li style="font-weight: 400;">You have 10+ years of experience developing and operating systems for large production environments. Our stack is primarily ansible, elk, ruby and bash, but your experience might be with comparable tools</li> <li style="font-weight: 400;">You have managed teams of 20+ engineers through other managers</li> <li style="font-weight: 400;">You have experience building rapidly growing systems that balance time to market, usability, reliability, and technical debt</li> <li style="font-weight: 400;">You believe that development and operations are best carried out in close co-operation</li> <li style="font-weight: 400;">You have experience running systems both in public cloud (e.g. AWS, Azure, GCP) as well as private data centers</li> <li style="font-weight: 400;">You have experience building teams, making decisions on recruiting and organization design</li> <li style="font-weight: 400;">You have empathy and emotional intelligence to lead a diverse and distributed group of engineers and managers at varying stages of their careers</li> </ul> Does this sound like you? We’d love to hear from you. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5 minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Engineering Manager, Platform
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Engineering Manager, Platform

San Francisco,

Meraki is making IT easier, faster, and smarter with technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and managing distributed networks, enabling customers to debug networking issues in real time from anywhere. The Cloud Platform team is responsible for building and maintaining the platform that supports the development and operation of reliable and scalable microservices. We are also responsible for the platform that supports the development and operation of Dashboard. Our customers aren’t limited to those who buy Meraki equipment - we measure our success by the experience of everyone who interacts with our product, from other teams across the organization to the end users of our customers’ networks. As a manager at Meraki, you will provide architectural leadership, review code and designs, and debug existing features. You will be a strong mentor, nurturing a collaborative environment where your team can do their best work. In this highly technical role you will also make your own direct contributions to our code base, but your primary focus will be on team execution and development. This is a very high impact cross-functional role. Your work will have a multiplicative effect across engineering at Meraki, and will directly contribute to the rapid evolution of our platform. <h2>Example projects/responsibilities:</h2> <ul> <li>Lead the team and hold regular one-on-ones, ongoing coaching and mentorship, writing performance evaluations, and compensation planning.</li> <li>Helping your team navigate decisions between in-house solutions and open source products; striking a balance between self-learning, formal training, conferences, and commercial support.</li> <li>Be an advocate for security best practices in the tools and processes that your teams develop.</li> <li>Develop and own a 2-3 year roadmap to migrate our current tools and processes to a modern and reusable platform on which all our applications will run.</li> <li>Be a champion for SRE practices within your own team and across the wider engineering organization. Work with other engineering managers to grow our culture of automation and reliability.</li> <li>Working with your senior individual contributors to identify and scope areas for improvement; such as migrating from a vast collection of homegrown configuration management scripts to a modern, scalable configuration management tool.</li> <li>Build a respectful and inclusive team culture.</li> </ul> <h2>You are an ideal candidate if:</h2> <ul> <li>You are interested in a leadership role because it allows you to work closely with others to help them achieve their best. You have at least a year of experience leading a team of 3+ people (with/without formal people management responsibilities) and are looking for an opportunity to take on more responsibility and lead a larger team.</li> <li>Strong and in depth knowledge of containerization and their orchestration engines such as Kubernetes/Mesos</li> <li>You have 7+ years of experience developing systems for large-scale production environments.</li> <li>Demonstrate experience owning, operating and supporting business critical systems that service a wide range of customers both internal and external.</li> <li>You have experience building rapidly growing systems that balance time to market, usability, reliability, and technical debt.</li> <li>You believe that development and operations are best carried out in close co-operation.</li> <li>You are never satisfied by just seeing something work. Your curiosity drives you to peek behind the curtain to gain a deeper understanding of what’s going on.</li> <li>You are experienced with a variety of tools that help you manage, understand, and debug large, complex distributed systems.</li> <li>Experience in cloud based solutions and services.</li> </ul> <h2>Bonus points for experience with any of the following:</h2> <ul> <li>Supporting products where users expect 100% uptime.</li> <li>Formal project management or IT service management.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Head of Product Design
San Francisco

2020-01-17T12:34:29-05:00

Engineering – Software

Head of Product Design

San Francisco,

Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works. We’re looking for a Head of Product Design to lead and grow our hardworking team of product designers. As the Head of Product Design at Meraki, you’ll use your experience and passion for rigorous research and design processes, coaching and mentoring teams, and collaborating across disciplines to deliver product experiences that simply work for our users. This position requires a design leader comfortable with complex domains, who is able to lead big-picture initiatives while staying attentive to the details. You’ll help your team collaborate with product managers, engineers, and other partners to craft human-centered enterprise and consumer products. You’ll set and drive product vision, excellent design, and cross-functional relationships to promote design’s strategic value within the organization. As the Head of Design, you’ll advocate for the users and for the efforts of your team to make all products better at Meraki. Our team’s primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Lead and grow the product design team through coaching and mentoring to deliver excellent work. </li> <li style="font-weight: 400;">Guide and help articulate design principles, processes, and team structure. </li> <li style="font-weight: 400;">Recruit, cultivate, and retain talented team members</li> <li style="font-weight: 400;">Learn about Meraki’s mission, business, and customers to help define and drive the future of design at Meraki. </li> <li style="font-weight: 400;">Find opportunities for innovation and provide thoughtful counsel as a member of the senior leadership group.</li> <li style="font-weight: 400;">Collaborate with product management, engineering, strategy, and other departments at Meraki to develop a smooth and scalable product development process centered around customer experience. </li> <li style="font-weight: 400;">Set clear goals and expectations and help promote a highly collaborative, fun, and creative team culture</li> </ul> <h2>You are an ideal candidate if</h2> <ul> <li style="font-weight: 400;">You’ve hired and grown teams quickly, successfully leading teams through rapidly changing environments.</li> <li style="font-weight: 400;">You’ve managed and mentored medium-to-large design teams (7+), including managers and designers. You value mentorship, coaching, and growing people’s skills on the team.</li> <li style="font-weight: 400;">You’ve got a nuanced understanding of the design process and how to adapt it to different contexts.</li> <li style="font-weight: 400;">You recognize and support high quality work across various design subdisciplines—user research, visual design, interaction design, facilitation, etc.</li> <li style="font-weight: 400;">You’ve led teams to simplify complex software products.</li> <li style="font-weight: 400;">You’ve driven strategy and direction for both team and product.</li> <li style="font-weight: 400;">You’ve collaborated with product managers and engineers to ship successful software products on desktop and mobile. </li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">10+ years of overall professional design experience</li> <li style="font-weight: 400;">5+ years of experience in product design management and leadership, preferably in software for enterprise and small business</li> <li style="font-weight: 400;">Fluency in UX best practices with a passion for simplifying complex problems</li> <li style="font-weight: 400;">Demonstrated record working with cross-functional teams to deliver software products</li> <li style="font-weight: 400;">A strong portfolio of design work showing end-to-end product design and experience managing teams</li> </ul> Does this sound like you? We’d love to hear from you. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5 minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Lead Data Platform Engineer
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Data Platform Engineer

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a>. Our devices are some of the most popular in the world: there are over 5.7 million devices online globally. This popularity comes with large scalability challenges: our backend handles more than 10 billion of requests to our devices 24/7/365. <h2>About the role</h2> In near real time, Meraki collects massive amounts of data from its devices all over the world. Our <a href="https://youtu.be/sBlU8Fo45r8?t=390">Dashboard</a>, product vision, and BI are all powered by this data. We are seeking a lead data infrastructure engineer that will help us design, build, and maintain an infrastructure that is resilient, responsive, and scales to meet our ever growing data ingestion requirements. <h2>What you will do:</h2> <ul> <li>Build fault tolerant, elastic and highly responsive data infrastructure that powers real-time data processing of billions of records daily.</li> <li>Ensuring data consistency across various multi-region data centers by building a custom replication solution for our relational datastore that houses the backbone of Meraki’s configuration data.</li> <li>Adding features to <a href="https://meraki.cisco.com/lib/pdf/trust/lt-paper.pdf">LittleTable</a> (our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) to guarantee GDPR compliance & high performance across our geo-distributed customer base.</li> <li>Advocate for taking a cloud native approach by building applications as micro-services and running them as containerized units on a dynamically orchestrated platform.</li> <li>Automate and handle life-cycle of the systems that form our data infrastructure.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering best practices.</li> </ul> <h2>About you</h2> <ul> <li>Experience designing, implementing and debugging distributed systems that run across thousands of nodes.</li> <li>Experience working with and building a real-time compute and streaming infrastructure (Kafka, Flink, Storm, Spark, etc).</li> <li>Strong understanding of microservice architectures, principles and patterns.</li> <li>Strong understanding of SQL, including experience working with one or more relational databases (e.g., PostgreSQL or MySQL).</li> <li>Deep understanding of data structures such as log-structured merge trees.</li> <li>Experience working with cloud-native infrastructure on a private (OpenStack) or Hybrid cloud.</li> <li>Expertise in object-oriented and/or functional programming languages (e.g. Scala, C++, Ruby, Go).</li> <li>Drive a unit, integration, system test strategy that will help the team deliver value with a high degree of quality.</li> <li>Experience in API Gateway and Service Mesh for secured, scalable and resilient deployment of microservices.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from <a href="https://medium.com/cisco-meraki/from-translation-to-tech-a-journey-ef37c12396a3">diverse backgrounds</a>. <h2>Bonus points for:</h2> <ul> <li>Personal projects or contributions to open-source projects.</li> <li>Experience with containerization related management stacks like Swarm, Kubernetes.</li> <li>Experience or willing to work in an agile environment (Scrum, Kanban, etc.).</li> </ul> <h2>Life at Cisco Meraki</h2> We are passionate about building real products that <a href="https://youtu.be/CYxHEKPFbqY">our customers love</a>. We are confident you will love it here. <h2>As a Cisco Meraki employee you can expect:</h2> <ul> <li>A supportive and fun environment and a team that values your contributions. The Backend Group is called the Exploding Whales. Interested to learn why? Just message us.</li> <li>A lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups — Women of Meraki on <a href="https://twitter.com/womenofmeraki">Twitter</a> and <a href="https://www.instagram.com/womenofmeraki/">Instagram</a>.</li> <li>Actionable and candid feedback on a regular basis following <a href="https://www.radicalcandor.com/">Radical Candor</a>.</li> <li>Delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</li> <li>Paid time off to volunteer, and much more.</li> </ul> At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Lead Full Stack Engineer, Dashboard
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Full Stack Engineer, Dashboard

San Francisco,San Jose,

 <h2>San Francisco or San Jose</h2> <h2>Technical Lead</h2> At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique by balancing feature-rich abilities and simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Develop tools for customers to configure and monitor networking devices all over the world.</li> <li>Build intuitive and powerful workflows to solve important problems for IT professionals around the world, by collaborating with product managers and UX designers.</li> <li>Solve challenging scaling problems to ensure a seamless user experience and high uptime.</li> <li>Identify and solve performance bottlenecks in our web application.</li> <li>Be a technical leader by helping other engineers make architectural design decisions while evangelizing engineering best practices.</li> <li>Be a unifying force connecting people and motivating others to do their best.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 5+ years of experience writing professional production code and tests.</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux).</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails or Go.</li> <li>Take complete ownership from conception to production release by leveraging your ability to influence, facilitate, and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are a strong leading individual contributor and want to grow into a tech lead role.</li> <li>Are passionate about what you do and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience with Ruby on Rails, React, and Postgres.</li> <li>Experience or willing to work in an agile environment (Scrum, Kanban, etc.).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer, Dashboard
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Full Stack Engineer, Dashboard

San Francisco,San Jose,

 <h2>San Francisco or San Jose</h2> <h2>Technical Lead</h2> At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique by balancing feature-rich abilities and simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Develop tools for customers to configure and monitor networking devices all over the world.</li> <li>Build intuitive and powerful workflows to solve important problems for IT professionals around the world, by collaborating with product managers and UX designers.</li> <li>Solve challenging scaling problems to ensure a seamless user experience and high uptime.</li> <li>Identify and solve performance bottlenecks in our web application.</li> <li>Be a technical leader by helping other engineers make architectural design decisions while evangelizing engineering best practices.</li> <li>Be a unifying force connecting people and motivating others to do their best.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 5+ years of experience writing professional production code and tests.</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux).</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails or Go.</li> <li>Take complete ownership from conception to production release by leveraging your ability to influence, facilitate, and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are a strong leading individual contributor and want to grow into a tech lead role.</li> <li>Are passionate about what you do and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience with Ruby on Rails, React, and Postgres.</li> <li>Experience or willing to work in an agile environment (Scrum, Kanban, etc.).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 4+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 4+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 4+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 4+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Lead Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 4+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 4+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Software Engineer, Summer Internship
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Software

Product Software Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Product Software Engineer at Meraki, you will bring life to our products, imbuing them with what some call the Meraki Magic. Through your contributions, you will enable our customers to do more things more easily than ever before. You will have opportunities to work across our stack, developing software ranging from bootloaders, device drivers, and routing code to our distributed, cloud-hosted backend. Here are some of the projects you might find yourself working on: <ul> <li style="font-weight: 400;">Designing and implementing (usually in C/C++) features to improve the reliability, simplicity, and performance of our devices, as well as make them more flexible and powerful</li> <li style="font-weight: 400;">Bringing up our Linux-based system on new hardware platforms</li> <li style="font-weight: 400;">Collaborating with our hardware engineers on the design of new platforms</li> </ul> You’re the kind of person we’re looking for if: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">You are comfortable writing systems-level C/C++ (or if you’ve written your own OS!)</li> <li style="font-weight: 400;">You have familiarity developing and implementing computer networking fundamentals (TCP/IP, routing protocols, IPv6, etc.)</li> <li style="font-weight: 400;">You have worked with Linux on embedded platforms </li> <li style="font-weight: 400;">You have an understanding of OS fundamentals and experience working in both kernel and user space</li> <li style="font-weight: 400;">You love being a part of a tight-knit, high-performing team and want to have an impact with your own work while also elevating your teammates</li> <li style="font-weight: 400;">You have previous internship or large scale project experience</li> </ul> As a software engineer early in your career, you may still be identifying areas that you are curious about or in which would like to develop more depth. At Meraki, you will have the opportunity to explore multiple technology areas and problem domains. Whether you have a passion for user interfaces, distributed systems, network protocols, or embedded development — or perhaps more than one of these — you will be able to dive deep here. Together with your team you will craft from top to bottom the suite of innovative products that make Meraki unique. <div> <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> </div> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Embedded Software Engineer – Camera
San Francisco
San Jose

2020-01-03T14:13:25-05:00

Engineering – Software

Senior Embedded Software Engineer – Camera

San Francisco,San Jose,

Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform Bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. The camera team is a small, fast-moving team building security cameras with a unique edge-storage architecture. The Meraki MV system is powerful, secure, and does not rely on any on-premise servers, making it easy to deploy and scale from one to hundreds of cameras per site. Today, cameras are mainly used for security, but what if they could be used for more? Imagery from a camera is information that can solve a problem or offer an alternative insight. MV cameras blend the best of cloud and IoT technology, making it simpler and easier for customers to use the camera as a sensor. As a Senior Software Engineer focused on platform bring-up, you will: <ul> <li> Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product. </li> <li> Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products. </li> <li> Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes. </li> <li> Integrate vendor board support packages and software development kits with our firmware and build system. </li> <li> Develop, port, and debug Linux device drivers. </li> <li> When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem. </li> <li> Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices. </li> </ul> You are an ideal candidate if you: <ul> <li> Have 5+ years professional experience programming in C or C++. </li> <li> Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing). </li> <li> Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees. </li> <li> Know common bus protocols like I2C, SPI, and MDIO. </li> <li> Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack. </li> <li> Have experience reading schematics and data sheets. </li> </ul> Bonus points for: <ul> <li> Experience writing device drivers. </li> <li> Upstreaming Linux patches. </li> <li> Knowledge of wireless protocols (e.g., 802.11, Bluetooth). </li> <li> Experience with multi-threaded or parallel programming. </li> <li> Experience with image sensors, GPUs, ISPs, DSPs, h.264 and other video encoding technologies. </li> <li> Knowledge of web technologies: databases, high-level languages (Ruby, JavaScript), frameworks (Rails, React), and architectural patterns. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Full Stack Engineer, Camera
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Full Stack Engineer, Camera

San Francisco,San Jose,

As a Meraki Full Stack Engineer on the camera team, you will collaborate with firmware engineers to design, plan, and build new features for our customers. With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world. Meraki’s product Dashboard teams strive to make our products unique in balancing their feature-rich abilities and their simplicity. You’ll be developing the tools by which our customers configure and monitor security cameras all over the world. Our full stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! Example projects of a Full Stack Software Engineer, Camera: <ul> <li>Enable customers to easily and safely deploy configuration changes - even when they have hundreds or thousands of cameras across multiple geographic sites </li> <li>Collaborate with our UX team to design and implement an intuitive UI for a new camera feature, focusing on real use cases.</li> <li>Use motion and object classification data generated by the camera to help users quickly locate footage of interest</li> <li>Identify and solve performance bottlenecks a cloud video proxy system</li> <li>Create a new application to enable customers to monitor live video 24/7 on a dedicated display</li> <li>Improve and restructure the backend architecture to scale to ever larger customers.</li> </ul> You are an ideal candidate if you: <ul> <li>Have built rich web UIs with React (and Redux) or similar frameworks.</li> <li>Know your way around web back-end technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Would thrive on a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead role.</li> </ul> Bonus points for any of the following: <ul> <li>Experience with customer-centric design</li> <li>An understanding of video security systems and use cases, which will help you understand the problems we work on and develop the best tools for our customers.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 5+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 5+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Full Stack Engineer, Switch
Austin
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Full Stack Engineer, Switch

Austin,San Francisco,San Jose,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 5+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Network Systems Software Engineer
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Network Systems Software Engineer

San Francisco,San Jose,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. As a senior software engineer, you will be responsible for architecting and implementing features that improve the reliability, simplicity, and performance of our products. Our projects are driven by technological innovation and developer creativity in addition to market demands, giving you the structure and freedom to pursue projects you are most passionate about. You’ll have the opportunity to work across teams to design features and systems to solve complex problems for our customers. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. <h2>You are an ideal candidate if you:</h2> <ul> <li>Understanding of networking fundamentals</li> <li>Have 3+ years of experience writing professional production code in C/C++</li> <li>Experience developing and troubleshooting in a Linux environment</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective communication skills and a strong ability to collaborate with others</li> <li>Are self-motivated and willing to learn new things and take on new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience developing and implementing core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Understanding of network security fundamentals</li> <li>Experience working with version control, specifically Git</li> <li>Experience with Yocto</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Software Engineer, Switching Features
San Francisco
San Jose

2020-01-10T16:00:06-05:00

Engineering – Software

Senior Software Engineer, Switching Features

San Francisco,San Jose,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. As a senior software engineer, you will be responsible for architecting and implementing features that improve the reliability, simplicity, and performance of our products. Our projects are driven by technological innovation and developer creativity in addition to market demands, giving you the structure and freedom to pursue projects you are most passionate about. You’ll have the opportunity to work across teams to design features and systems to solve complex problems for our customers. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. <h2>You are an ideal candidate if you:</h2> <ul> <li>Understanding of networking fundamentals</li> <li>Have 3+ years of experience writing professional production code in C/C++</li> <li>Experience developing and troubleshooting in a Linux environment</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective communication skills and a strong ability to collaborate with others</li> <li>Are self-motivated and willing to learn new things and take on new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience developing and implementing core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Understanding of network security fundamentals</li> <li>Experience working with version control, specifically Git</li> <li>Experience with Yocto</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Software Engineer, Switching Platform
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Software Engineer, Switching Platform

San Francisco,San Jose,

<div id="main-content" class="wiki-content"> Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. As a Senior Embedded Engineer, you will focus on the following: <ul> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product.</li> <li>Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products.</li> <li>Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Develop, port, and debug Linux device drivers.</li> <li>When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem.</li> <li>Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> You are an ideal candidate if you: <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel & systems development.</li> <li>Have solid experience with ethernet switching chipsets (i.e. Broadcom, Marvell, etc.).</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> Bonus points for: <ul> <li>Experience writing device drivers.</li> <li>Upstreaming Linux patches.</li> <li>Experience with multi-threaded or parallel programming.</li> </ul> </div> <div id="likes-and-labels-container"> <div id="likes-section" class="no-print"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div>

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Senior Sustaining Embedded Platform Engineer
San Francisco
San Jose

2019-12-24T18:41:25-05:00

Engineering – Software

Senior Sustaining Embedded Platform Engineer

San Francisco,San Jose,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As a member of our sustaining team, you will focus on delivering high-quality fixes for regressions and customer issues with our products, liaising with our Product Management, Support, and Release Engineering teams to target the most important issues of the day. You identify and eliminate technical debt and code smells, allowing our bringup engineers to quickly release our newest platforms to customers. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. As a Sustaining Embedded Platform Engineer, you will: <ul> <li>Investigate and resolve product and platform defects. Write unit or integration tests to prevent issues from happening again.</li> <li>Scope, design, and implement tools for improving the serviceability of Meraki platforms.</li> <li>Leverage knowledge of customer needs to guide others in code reviews, design documents, and to generally provide context in decisions.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Port, debug, and characterize Linux device drivers.</li> <li>Collaborate with other Platform/Sustaining Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> You are an ideal candidate if you: <ul> <li>Have 3+ years professional experience programming in C or C++.</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> Bonus points for: <ul> <li style="font-weight: 400;">Experience writing device drivers.</li> <li style="font-weight: 400;">Upstreaming Linux patches.</li> <li style="font-weight: 400;">Experience with Ethernet switch chips, crypto acceleration, or hardware offload engines</li> <li style="font-weight: 400;">Experience with multi-threaded or parallel programming.</li> <li style="font-weight: 400;">Knowledge of web technologies: databases, high-level languages (Ruby, JavaScript), frameworks (Rails, React), and architectural patterns.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Sustaining Firmware Engineer
San Francisco
San Jose

2019-12-24T18:50:09-05:00

Engineering – Software

Senior Sustaining Firmware Engineer

San Francisco,San Jose,

Meraki Software Engineers breathe life into our cloud-managed network-attached devices, which include switches, routers, wireless access, and security cameras. We use real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. We are passionate about building real products that our customers love. As a member of our sustaining team, you will focus on delivering high-quality fixes for regressions and customer issues with our products, liaising with our Product Management, Support, and Release Engineering teams to target the most important issues of the day. You identify and eliminate technical debt and code smells, allowing our feature engineers to quickly release our latest features to customers. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. You are an ideal candidate if you have: <ul> <li style="font-weight: 400;">Fluency in C or C++</li> <li style="font-weight: 400;">3+ years experience in a production software engineering environment</li> <li style="font-weight: 400;">A strong networking foundational knowledge (LANs, routing, switching, wireless)</li> <li style="font-weight: 400;">A focused, organized approach to development, testing, and quality</li> <li style="font-weight: 400;">Excellent communication and presentation skills</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Wireless Firmware Engineer
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,San Jose,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. In this role, we are looking for someone to help us expand and refine the capabilities of our wireless access points beyond simply Wifi. As the world becomes more connected the need to support and simplify that connectivity grows. As a senior wireless feature engineer, you will be tasked with architecting and implementing systems that help establish Meraki APs as viable and fully capable IoT gateways. You will work with variety of sensors including, but not limited to environmental and security sensors, thermostats, door locks and more. With millions of Meraki APs deployed worldwide, this is an unrivaled opportunity to create something that could have immediate and significant impact throughout the world. <h2>Example projects for a Wireless Features Engineer:</h2> <ul> <li>Developing an onboard software-defined radio to allow communicating over various protocols</li> <li>Crafting and implementing a secure and efficient authentication mechanism to allow safe and easy client connections</li> <li>Integrating drivers to add support for established protocols and systems</li> <li>Establishing a reporting system that is simple and intuitive and gives customers good insight into their network and clients</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, Zigbee, Thread, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective interpersonal skills and a strong ability to collaborate with others</li> <li>Are proactive and willing to learn new things and tackle new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Wireless Firmware Engineer
San Francisco
San Jose

2019-12-19T19:49:11-05:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,San Jose,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. In this role, we are looking for someone to help us expand and refine the capabilities of our wireless access points beyond simply Wifi. As the world becomes more connected the need to support and simplify that connectivity grows. As a senior wireless feature engineer, you will be tasked with architecting and implementing systems that help establish Meraki APs as viable and fully capable IoT gateways. You will work with variety of sensors including, but not limited to environmental and security sensors, thermostats, door locks and more. With millions of Meraki APs deployed worldwide, this is an unrivaled opportunity to create something that could have immediate and significant impact throughout the world. <h2>Example projects for a Wireless Features Engineer:</h2> <ul> <li>Developing an onboard software-defined radio to allow communicating over various protocols</li> <li>Crafting and implementing a secure and efficient authentication mechanism to allow safe and easy client connections</li> <li>Integrating drivers to add support for established protocols and systems</li> <li>Establishing a reporting system that is simple and intuitive and gives customers good insight into their network and clients</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, Zigbee, Thread, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective interpersonal skills and a strong ability to collaborate with others</li> <li>Are proactive and willing to learn new things and tackle new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Software Engineer, Security Features
San Francisco
San Jose

2020-01-20T02:10:30-05:00

Engineering – Software

Software Engineer, Security Features

San Francisco,San Jose,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. The Security Features team is responsible for turning state-of-the-art network security concepts into intuitive, easy-to-use, customer-facing features helping small businesses, schools, and large corporations protect themselves in an ever-evolving security landscape. As a Security Features Software Engineer at Meraki, you will play an essential role in helping Meraki customers diagnose, remediate, and altogether prevent attacks from occurring on their networks. You will have the opportunity to work in any part of the Meraki stack collaborating with other developers, UX designers, and product management. Together, we can stay ahead of threats and help customers best protect their devices. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Grade8-Security_Features-FY19Q2-ExampleprojectsofaSecurityFeaturesSoftwareEngineer:">Example projects of a Security Features Software Engineer:</h2> <ul> <li> Diagnose and resolve performance bottlenecks in our intrusion prevention system </li> <li> Utilize modern technologies like containers to increase the frequency customers receive security enhancements </li> <li> Improve backend infrastructure to handle millions of security events </li> <li> Design new user interfaces to help customers identify individual intrusions and ongoing trends </li> </ul> <h2 id="JD:Grade8-Security_Features-FY19Q2-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li> You have a technical degree or equivalent experience with a strong foundation in the fundamentals of computer science </li> <li> You have familiarity in object-oriented languages like C++, Java, C#, etc. </li> <li>You place a strong emphasis in testing and test-driven development</li> <li> You’re interested in security concepts such as cryptography, authentication, authorization, or security protocols </li> <li> You have understanding of common protocols in OSI layers 3 through 7 (IPv4/6, IPSec, TCP/UDP, DNS, HTTP, TLS) </li> <li> You strive to build rich and dynamic features by expanding current tools or by creating entirely new components </li> <li> You can expertly work beyond the boundary of single languages or technologies to identify complex bugs </li> <li> You would flourish within a small engineering team and are excited to tackle open-ended problems </li> </ul> <h2 id="JD:Grade8-Security_Features-FY19Q2-Bonuspointsfor:">Bonus points for:</h2> <ul> <li>You have understanding of common protocols in OSI layers 3 through 7 (IPv4/6, IPSec, TCP/UDP, DNS, HTTP, TLS)</li> <li> You’re interested in security concepts such as cryptography, authentication, authorization, or security protocols </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Engineering – Hardware

Data Analyst, Summer Internship
San Francisco

2020-01-13T16:08:51-05:00

Engineering – Hardware

Data Analyst, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. And Meraki's hardware organization is responsible for building the physical devices that get people online. As a Data Analyst, you will be a key partner in Meraki’s analytics ecosystem, responsible for conducting data-driven analyses that drive key decisions for Meraki's internal operations teams. Put simply: there are a lot of important questions we haven't answered yet, and we're looking for help in answering them. As part of this role, you will develop relationships across Meraki's teams such as support, operations, business operations, and product. Ideal candidates will have superb communication skills, an analytical mindset, excellent organizational skills, and a bias to action. You don't wait for change - you embody the change you want to see in the world! Meraki believes that the quality of our product is dependent on the quality of our employees. We place high value on nurturing the growth and development of everyone on our team. We foster an open and encouraging workplace where everybody is given the opportunity to succeed. <h2>EXAMPLE PROJECTS OF A DATA ANALYST:</h2> <ul> <li>Analyze failure rate trends over time of our manufacturing partners. Normalizing for different products and product complexity, are failure rates decreasing? Are any of our partners better than others?</li> <li>Investigate whether we can identify a correlation between hardware unit failure rates and any of our tracked metrics. Can we predict hardware failures and prevent them?</li> <li>Analyze the behavior of customers on the Meraki dashboard. Be able to describe the customer's experience when using our products.</li> <li>Administer a tag management platform and ensure clean, actionable data is flowing into Meraki's data infrastructure.</li> </ul> <h2>MINIMUM QUALIFICATIONS:</h2> <ul> <li>Currently pursuing a Bachelor’s or Master’s degree in economics, business, finance, or a technical (STEM) field</li> <li>Skilled at spreadsheets/Microsoft Excel</li> <li>Proficiency in SQL</li> <li>Familiarity with data visualization (charting data)</li> <li>Familiarity with basic statistical concepts (e.g. correlation, causation, regression analysis)</li> <li>Ability to take initiative and work autonomously</li> <li>Strong analytical and critical thinking skills</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">INTERN PROGRAM OVERVIEW:</h2> Meraki interns join the team for a 12-week program and are placed directly onto subteams. During the program, interns have the opportunity to work on a various projects, such as integration and implementation of new tools. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, strategy, and support, and allow a sense of ownership within the team. Meraki’s teams place a high emphasis on mentorship. Each intern is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">INTERN BENEFITS:</h2> <ul> <li>Housing Assistance in San Francisco for duration of program</li> <li>Competitive salary</li> <li>Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li>Lunch and dinner daily</li> <li>Customized laptop and desk setups</li> <li>Medical coverage plan</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Hardware Engineer, Summer Internship
San Francisco

2019-12-19T19:49:11-05:00

Engineering – Hardware

Hardware Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. Our Hardware Team leads all products and control every aspect of creation. From architecture and initial sketches through detailed design and the final drive to mass and sustaining production, nothing escapes the Hardware team's sphere of influence and responsibility. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and encouraging workplace where everybody is given the opportunity to succeed. <h2>What we look for in all intern/co-op candidates:</h2> <ul> <li>BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li>Clear and effective communication skills</li> <li>Proactive learners who can quickly pick up working in multiple frameworks, languages and environments</li> <li>Hardworking teammates</li> <li>Continually able to learn from experience and eager for feedback</li> <li>Previous internship or large scale project experience</li> <li>Familiarity with the fundamentals of Computer Science (Javascript, CSS, Ruby on Rails, C/C++ or an understanding of databases)</li> </ul> <h2>Projects and Work Life:</h2> Meraki interns join the team for 12 or 16 week programs and are placed directly onto subteams. During the program, interns have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a wireless device. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2>Examples of Previous Projects:</h2> <ul> <li>Hardware Program Manager for an emerging product starting at the early technical Engineering Validation Testing Phase</li> <li>Project manager through the PVT stages up to MP</li> <li>Exploration towards a new research-based platform using bring-up, firmware, and UI development</li> </ul> <h2>Intern Benefits:</h2> <ul> <li>Housing assistance in San Francisco for duration of program</li> <li>Competitive salary</li> <li>Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li>Lunch and dinner daily</li> <li>Customized laptop and desk setups</li> <li>Medical coverage plans</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Channel Sales

Channel Account Manager, Benelux
Netherlands

2019-12-19T19:49:11-05:00

Channel Sales

Channel Account Manager, Benelux

Netherlands,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Dutch speaking Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across BeNeLux and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape across BeNeLux</li> <li>Business fluency in both Dutch and English (business proficiency in French also beneficial)</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative – you share early and often to engage those around you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Strategic Sales Manager, Japan
Tokyo

2019-12-19T19:49:11-05:00

Channel Sales

Strategic Sales Manager, Japan

Tokyo,

Are you looking for an inspiring and positive company? Are you wanting to work with forward-thinking, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do. We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers across the Japan region. You’ll be playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and entrepreneurial mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be very motivated with a hunter mentality What you will do: <ul> <li>Acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Close sell-to opportunities (ex: Public Wi-Fi, internal use) generating new revenue for Meraki</li> <li>Partner with Cisco and Meraki account teams to close deals with end-users</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Negotiate business relationships and contracts</li> </ul> Who you are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> </ul> Minimum Qualifications: <ul> <li>5+ years of large strategic sales experience</li> <li>Background selling to or through service providers and/or selling managed services</li> <li>Proven ability to build new relationships, navigate complex organizations and influence multiple partners</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Training and Evangelism

Technical Trainer
San Francisco

2019-12-19T19:49:11-05:00

Training and Evangelism

Technical Trainer

San Francisco,

The Training & Evangelism team is a highly interdisciplinary part of the Cisco Meraki organization. We help to drive market adoption by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants. In this position, you will be responsible for evangelizing Cisco Meraki through our world-class CMNA technical certification course and other focused engagement programs. You will help Cisco Meraki partner engineers to build the technical expertise that they need to sell, deploy, and support Meraki networks. Technical enablement is a critical lever in growing sales, building channel loyalty, and improving the performance of our partners. You will be in a highly visible role on a rapidly growing team at the forefront of cloud networking. An ideal candidate will have deep technical knowledge and experience, excellent communication skills, creativity, and a passion for teaching others about technology. <h2>What you will do:</h2> <ul> <li>Deliver Certified Meraki Networking Associate (CMNA) training sessions in major cities throughout North America</li> <li>Develop compelling technical content for various training programs</li> <li>Develop and deliver technical updates and other customized training sessions for high priority partners</li> <li>Contribute technical expertise to content creation and new initiatives</li> <li>Serve as a technical resource for engineers at high priority partners</li> </ul> <h2>Who you are:</h2> <ul> <li>Comprehensive technical expertise in systems integration, LAN/WAN technologies, network design, and supporting diverse network architectures</li> <li>Demonstrated project management skills and attention to detail</li> <li>Ability to translate complex topics into simple and clear explanations</li> <li>Experience working on cross-functional teams and facilitating successful project outcomes</li> <li>Assured and articulate public speaking skills in front of large and diverse technical audiences</li> </ul> <h2>Qualifications:</h2> <ul> <li>1-5 years of experience in a technical role (sales engineer, network/systems engineer, technical marketing, technical training, etc.)</li> <li>Excellent written and verbal communications</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>Excitement about traveling 50%+ to deliver trainings to top partners organizations</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Finance

Accounting Operations Analyst (Contractor)
San Francisco

2020-01-10T15:21:33-05:00

Finance

Accounting Operations Analyst (Contractor)

San Francisco,

Cisco Meraki is searching for an Accounting Operations Analyst to join our Finance team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? What You Will Do: You are a dynamic, motivated and enthusiastic individual who thrives in a rapidly changing environment. You will contribute to a broad spectrum of operational accounting areas in order to maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization. Additional Key Responsibilities: <ul> <li>Perform various accounting functions relating to working capital management, with primary focus on Procure to Pay and Invoice to Cash activities.</li> <li>Maintain and generate accurate accounting records and support for entries to ledgers.</li> <li>Support key run-the-business operational activities for financial planning, accounting, reporting, and consolidation of Meraki into Cisco.</li> <li>Compile and review document selections for Audit/SOX compliance.</li> <li>Work cross functionally with business leaders, finance, accounting, tax, and audit to answer financial questions/concerns.</li> <li>Assist with Accounting/Finance related projects and ad hoc analysis</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Business Related field (Finance or Accounting preferred)</li> <li>At least 2 to 3 years of related experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Proficiency in Excel and PowerPoint</li> <li>Capable of working cross functionally with teams and commit to deadlines, fostering a positive work environment</li> <li>Ability to actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Strong team player, capable of dealing with complex issues</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Experience with Microsoft Great Plains or Oracle ERP systems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Accounts Receivable Analyst (Contractor)
San Francisco

2020-01-15T16:55:51-05:00

Finance

Accounts Receivable Analyst (Contractor)

San Francisco,

Cisco Meraki is searching for an Accounts Receivable Analyst to join our Finance team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? What You Will Do: You are a dynamic, motivated and enthusiastic individual who thrives in a rapidly changing environment. You will contribute to a broad spectrum of operational accounting areas in order to maintain records of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization. Additional Key Responsibilities: <ul> <li>Manage full cycle accounts receivable, including preparing and sending out invoices</li> <li>Monitor outstanding AR and resolving discrepancies for Month End close.</li> <li>Reconcile payments and aging customer accounts.</li> <li>Maintain and generate accurate accounting records and support for entries to ledgers.</li> <li>Work cross functionally with business leaders, finance, accounting, tax, and audit to answer financial questions/concerns.</li> <li>Assist with Accounting/Finance related projects and ad hoc analysis.</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Business Related field (Finance or Accounting preferred)</li> <li>At least 2 to 3 years of related experience in Finance, Audit or Accounts Receivable</li> <li>Excellent written and verbal communication skills</li> <li>Proficiency in Excel</li> <li>Capable of working cross functionally with teams and commit to deadlines, fostering a positive work environment</li> <li>Ability to actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Strong team player, capable of dealing with complex issues</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Experience with Microsoft Great Plains or Oracle ERP systems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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HR / Staffing

EMEA Talent Acquisition Manager
London

2019-12-19T19:49:11-05:00

HR / Staffing

EMEA Talent Acquisition Manager

London,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. As Meraki’s EMEA Talent Acquisition Manager, you will lead a group of hardworking talent professionals focused on attracting leading talent. You love working in a dynamic environment and are motivated by building targeted strategies to attract discerning, expert professionals. You seamlessly establish trust with business leaders and can coach them on how to better build and strengthen their teams and our performance across EMEA. You have expertise recruiting across cultures and functions. You are a talent magnet, are committed to developing others, and have a track record of leading teams that have the skills and motivation to consistently deliver on their goals. You have led transformative teams, know when to take strategies off the shelf or build them from scratch, and are invested in creating a culture of that works for all. <h2>What you will do:</h2> <ul> <li>Recruit, lead and develop a team of 5+ invested professionals (non-technical/technical recruiters, and coordinators).</li> <li>Partner with our EMEA leaders to fully understand the business needs and hone recruiting priorities and hiring objectives across all countries.</li> <li>Serve as the primary TA point-person for EMEA, aggregating a view across Early in Career and the corporate functions to present a complete talent landscape for our Theater Regional Leaders and Director of Talent.</li> <li>Work across the TA practice areas (ex brand, operations) to develop and drive an engaging candidate experience across all departments/locations.</li> <li>Build an insights-rich recruiting practice, using data to inform and improve our recruiting strategy, measurement, and motions.</li> <li>Collaborate with the people functions and business leadership to ensure a consistently diverse talent pipeline and inclusive candidate experience.</li> <li>Ensure compliant and effective recruiting practices. Develop trainings and support structures to educate managers and recruiting resources on leading practices.</li> </ul> <h2>Who you are as a Leader:</h2> <ul> <li>Candid: You communicate often, providing clear purpose, direction, goals, and measures</li> <li>A Career Champion: You invest in your team’s growth and development.</li> <li>Results Driven: You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships. You effectively prioritize and love to craft executable project plans.</li> <li>Trustworthy: You commit to earning trust every day through your actions and openness</li> <li>Strong Communicator: You articulating ideas clearly and succinctly and deploys influence when necessary</li> </ul> <h2>Requirements and qualifications include:</h2> <ul> <li>Recruiting/HR leadership experience that includes building multi-country recruiting strategies.</li> <li>Extensive experience closing leadership or hard-to-fill positions.</li> <li>Excellent communication and relationship-building skills; ability to get along with others professionally and with tact.</li> <li>Ace with Microsoft Suite, Google Applications, recruiting platforms/tools and applicant tracking systems. (Greenhouse experience is a plus)</li> <li>Passion for the mission, product, and culture of Cisco Meraki.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Marketing

Senior Brand Designer
San Francisco

2020-01-06T11:50:42-05:00

Marketing

Senior Brand Designer

San Francisco,

The Cisco Meraki Creative Studio team is seeking a passionate and insightful Senior Brand Designer to join our team! The Creative Studio is a multi-disciplinary team of creatives working across most marketing projects at Meraki– building our brand aesthetic through collateral, promotional materials, web, events, advertising, digital campaigns, and product launches. A Meraki Brand Designer should help bring our story to life through well-crafted visual narratives across all our channels and customer touchpoints. We are looking for a storytelling, problem-solving, detail-oriented, curious, and collaborative team member who can think strategically about their work and produce creative that helps our Marketing team achieve our goals with thoughtful and customer-centric visuals that are consistent with our core values. Senior Brand Designers at Meraki should demonstrate a passion for great design and the discipline to define and document their approach in collaboration with other members of the Marketing team to build and scale our design approach to help us achieve a consistent visual language globally. This designer should have excellent communication skills and be able to articulate the rationale behind their work. <h2>Responsibilities include</h2> <ul> <li>Strategize and design high-profile product marketing campaigns, product launches, and other initiatives in collaboration with cross-functional teams both inside and outside Marketing</li> <li>Help us create, maintain, and evolve our design language and design guidelines for the Meraki brand</li> <li>Create and manage global asset libraries for systematic and scalable design</li> <li>Provide evocative and thoughtful art direction for product photo shoots, trade show booths, marketing videos, and more</li> <li>Help source and manage vendors and/or freelancers, providing direction and feedback through effective creative briefs </li> <li>Work with regional teams around the world to improve our visual design quality in local markets</li> <li>Advocate for aesthetic excellence around Meraki, providing occasional guidance and consultation to teams outside of Marketing</li> </ul> <h2>Qualifications</h2> <ul> <li>Bachelor’s degree in Graphic/Visual Design or related field, or equivalent experience.</li> <li>5-8 years of experience designing at a tech company, marketing agency, or related experience</li> <li>A portfolio that showcases excellence in visual and web design & creative thinking, as well as a clean and polished style with an eye for detail.</li> <li>Skilled at explaining your work, process, and decisions and are hungry for feedback to help you produce your best work</li> <li>Very strong working knowledge of Adobe Creative Cloud Suite (Photoshop, Illustrator, and InDesign).</li> <li>Experience designing for responsive web, mobile, and email (Sketch, or comparable) and familiarity with HTML/CSS</li> <li>Ability to balance and prioritize multiple projects and to adjust to shifts in timelines, deadlines, budgets, and project goals</li> <li>Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment</li> </ul> <h2>Please Submit</h2> <ul> <li>A link to your world-class portfolio</li> <li>A bit about why Meraki interests you</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Management

Director of Product Management, Secure SDWAN
San Francisco

2019-12-19T19:49:11-05:00

Product Management

Director of Product Management, Secure SDWAN

San Francisco,

The Cisco Meraki team is seeking a savvy and creative Director of Product Management to lead product management activities for our industry-leading cloud-managed Secure SD-WAN business, which covers a wide number of strategic initiatives including but not limited to: (a) evolving a winning product line strategy, (b) building rich analytics and insights into the product portfolio (c) ideating and executing on a strategy to develop adjacent product lines and verticals to create a $1B business, (d) enhancing our application programming interface (API) strategy so that we continue to own the forefront of highly programmable next-generation networking. You will be driving the focus around how Meraki is thinking about further expanding its cloud-managed Secure SD-WAN capabilities and collaborate with the various discrete product teams for the Meraki products (e.g. MS, MR, Cloud). The role includes driving product strategy and execution for all areas related to our portfolio, and most importantly leading and further building a team of highly skilled Product Managers to manage various product components. Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best product portfolio in the industry as part of the Meraki platform. You will work closely with the executive team to establish a winning strategy, and interface with our extraordinary sales, marketing, and partner teams to ensure continued market-adoption and rapid growth. In this position, you will team up with the world's best engineers - PhD types from MIT, Berkeley, and Stanford, and lead one of the best PM teams in the industry. You will develop excellent technical knowledge, deliver high-impact presentations, and have a passion for learning about and evangelizing cloud-driven networking technology. You will be required to decide on critical matters concern strategic goals and tactical way to get there frequently. Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, genuine passion for engineering, business, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Lead and further build a diverse team of passionate product management individuals. Without the team, there is no product.</li> <li style="font-weight: 400;">Inspire your team but also others - starting with the engineering team as well as Sales, Support, Marketing, and so on.</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">BA/BS in EE or CS or a related technical field</li> <li style="font-weight: 400;">Minimum 5-10 years of work experience in technology (ideally in networking and WAN/security)</li> <li style="font-weight: 400;">Strong business background (ex: MBA, CPO/PM, CEO) desired</li> <li style="font-weight: 400;">Hunger for learning about networking, cloud technologies, customers, and problems</li> <li style="font-weight: 400;">Track record of motivating and driving large projects and large teams effectively</li> <li style="font-weight: 400;">Demonstrates success in driving product initiatives where outcomes were paramount to the health or strategic differentiation over the overall business, e.g. incremental revenue streams in the hundreds of millions</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Product Architect - Global Sales Segments & Industries
San Francisco

2019-12-19T19:49:11-05:00

Product Management

Product Architect - Global Sales Segments & Industries

San Francisco,

The Cisco Meraki team is seeking a driven Product Architect to align with Cisco’s Global Sales Segments & Industries (GSSI) organization and support global sales plays, events, and enablement for the market. Meraki is changing the way the industry thinks about IT, and you will support the charge to continue driving this change. You will be interlocking with many groups (Meraki Business Unit, Meraki Sales Specialists, the Global Segments teams including Commercial, Public Sector, Enterprise, and Service Provider, the Industry Solutions Group, the Global Specialist Sales organizations and more) to help ensure that: <ol> <li style="font-weight: 400;">There is alignment between the various stakeholders to drive Meraki growth.</li> <li style="font-weight: 400;">Leaders in the global teams are excited and empowered to include Meraki solutions in their messaging and programs. </li> </ol> You have a background in supporting both sales and GTM strategy teams and a strong understanding of the Meraki products and solutions. In addition, you will need to be extremely creative in your approach, delivering unique and new ways to accelerate and scale programs, metrics and success measures to your cross-functional teams. Responsibilities: <ul> <li style="font-weight: 400;">Lead the charge for GSSI interlock and enablement surrounding Meraki and the inclusion within the sales plays, platforms, messaging, programs</li> <li style="font-weight: 400;">Work closely with the GSSI team as well as the field and sales leadership (both account sales and specialists) to understand the best opportunities for net new Meraki-only and hybrid motions.</li> <li style="font-weight: 400;">Work with Cisco Marketing, Sales, and Channel teams to drive adoption and awareness, with a deep coordination with the other Meraki teams that are focused on global go-to-market strategy.</li> <li style="font-weight: 400;">Gain feedback from various teams within Cisco on Meraki program evolution to help scale and accelerate the growth of the Cisco Meraki business.</li> </ul> Qualifications: <ul> <li style="font-weight: 400;">Deep relationships with Cisco global segment and global specialist teams</li> <li style="font-weight: 400;">Executive presence and ability to gain trust with senior executives and leaders</li> <li style="font-weight: 400;">2-5 years of work experience with routing, switching and wireless solutions</li> <li style="font-weight: 400;">Ability to create comprehensive reporting/metrics schemas</li> <li style="font-weight: 400;">Technical background in routing/switching/security </li> <li style="font-weight: 400;">Experience in customer facing and cross-functional roles preferred</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> <li style="font-weight: 400;">Familiarity with the Meraki portfolio and related solution is desired and a significant plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Product Management, Summer Internship
San Francisco

2019-12-19T19:49:11-05:00

Product Management

Product Management, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Product Management Intern at Meraki, you will collaborate with forward-thinking engineers and excited customers to help ensure that we have another homerun product addition to the Meraki <a href="https://meraki.cisco.com/blog/tag/fullstack/">#fullstack</a>. You will work closely with the executive team to establish a winning strategy, and collaborate with our extraordinary sales, marketing, and partner teams to ensure market-adoption and rapid growth. We want your help to make this nascent product line shake up the burgeoning multi-billion-dollar analytics market. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2>Example projects of a Product Management Intern:</h2> <ul> <li>Working closely with the customer and our engineering team to identify new product concepts and GTM strategies.</li> <li>Develop new MX product for service provider customers, working with sales, marketing, hardware, and software engineering teams</li> </ul> <h2>You are an outstanding applicant if:</h2> <ul> <li>Strong business background (ex: MBA, Product Management or Marketing) desired</li> <li>CCNA/CCNP/CCIE routing/switching/security certifications a plus</li> <li>Experience with or passion for learning about networking, cloud, and emerging disruptive technologies</li> <li>Strong user empathy with a deep desire to understand top customer problems</li> <li>Easily communicate complicated concepts to non-technical folks</li> <li>Entrepreneurial, can-do attitude with a strong sense of product quality</li> <li>Love solving technical problems in creative ways</li> </ul> <h2>Intern Program Overview:</h2> Meraki interns join the team for 12 and 16 week programs and are placed directly onto subteams. During the program, interns have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the remaining duration of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2>Intern Benefits:</h2> <ul> <li>Housing assistance in San Francisco for duration of program</li> <li>Competitive salary</li> <li>Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li>Lunch and dinner daily</li> <li>Customized laptop and desk setups</li> <li>Medical coverage plans</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Manager, Product Management - Security and Trust
San Francisco

2019-12-19T19:49:11-05:00

Product Management

Senior Manager, Product Management - Security and Trust

San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead the Security and Trust product management group. Your mission will be to strengthen security and privacy as a competitive advantage in our product strategy. You will also be driving Meraki’s compliance strategy as we expand our addressable markets into federal governments and new security oriented verticals. You will expand Meraki’s cloud capabilities in collaboration with Engineering, Security, Legal, and Meraki product teams across the company (wireless APs, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we have the most advanced and secure cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and interface with our exceptional sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the leading edge of cloud connected hardware. Every single day is truly unlike the one before. Your penchant for approaching problems with creative solutions, a real passion for engineering, and ambition to be part of (and lead) an inspiring team are the tools that you’ll need to be a Meraki Product Leader. Responsibilities <ul> <li style="font-weight: 400;">Define the strategy for privacy, security, and compliance for the Meraki cloud and product lines in collaboration with Engineering, Security and Legal teams</li> <li style="font-weight: 400;">Attract, build, and run a diverse team of talented product managers</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</li> <li style="font-weight: 400;">Work with our talented engineering teams to build the right software capabilities to address those use cases</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Assist and train our rapidly growing sales team</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> Qualifications <ul> <li style="font-weight: 400;">8+ years of experience in a Product Management role</li> <li style="font-weight: 400;">5+ years of experience in cloud security and software development</li> <li style="font-weight: 400;">3+ years of people management experience</li> <li style="font-weight: 400;">Have excellent communication skills and can articulate a compelling security vision</li> <li style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</li> <li style="font-weight: 400;">Prior privacy and compliance experience with knowledge of regulations such as GDPR, ISO 27001, PCI, Common Criteria, SOC, FISMA, HIPAA, and FedRAMP</li> <li style="font-weight: 400;">BA/BS in Information Systems, Computer Science, Engineering or related degree</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Operations

Demand Planner
San Francisco

2019-12-19T19:49:11-05:00

Operations

Demand Planner

San Francisco,

We are a team constantly striving to accurately forecast our sales to help drive healthy inventory at our warehouses for our customers. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love being curious about data, evaluating market and seasonality trends, and product feature launches. You're highly collaborative and thrive from working cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance. <h2>You:</h2> We are a team constantly striving to build and improve our demand planning process. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love jumping into data and evaluating trends and collaborating cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance teams, to resolve product sales forecast for future 12 months. <h2>What You Will Do: </h2> <ul> <li>Evaluate historical trends and inputs from cross-functional teams to create a monthly forecast for your product families.</li> <li>Drive supply chain purchase of materials in support of the plan based on your forecasting.</li> <li>Active Cross-Functional meeting attendance/participation for key insight gathering (Product Management, Finance, Supply Chain and Other).</li> <li>Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.</li> <li>Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs) for their product families.</li> <li>Actively monitors forecast status throughout quarter and takes prompt corrective action.</li> </ul> <h2>Qualifications and Skills:</h2> <ul> <li>Have around 1-2 years professional experience in analytics</li> <li>BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics</li> <li>Advanced Excel capabilities e.g. Pivot tables, chart creation, and presentation of data</li> <li>Analytical, detail- focused, organized, focused and strong presentation skills required</li> <li>Possess the ability to make timely and well-informed decisions based on data analysis</li> <li>Be able to work well within a team as well as having a strategic mindset and being hardworking as an individual</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Fulfillment Manager
London

2019-12-19T19:49:11-05:00

Operations

Fulfillment Manager

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special is the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding The Operations Team within Meraki is seeking a new fulfillment Operations Manager! We are searching for an enthusiastic, self-starter to run the day-to-day operations of a distribution centre based in the Netherlands. In this position, you will be responsible for leading a dynamic team in managing operational processes and facilitating the flow of shipments to our customers in the EU, as well as working with our US team on international shipments. You Will: <ul> <li>Run the day to day operations of Meraki’s Netherlands based distribution centre </li> <li>Gain a deep understanding of Meraki fulfillment processes and shipping systems</li> <li>Oversee allocation of order transmissions to/from the third-party warehouse</li> <li>Coordinate day-to-day activities and critical issues at third party warehouse</li> <li>Accurately manage shipments to ensure a positive customer experience</li> <li>Other duties as assigned</li> </ul> You Have: <ul> <li>BS or BA in a relevant field</li> <li>2+ years of experience supervising a team in a rapidly changing environment</li> <li>4+ years of experience working with a fulfillment warehouse and/or logistics team</li> <li>2+ years of experience with an ERP System required; Salesforce.com and Dynamics GP skills are a plus</li> <li>Demonstrable experience with international shipping, customs documents, and carriers</li> <li>Fluency in English required</li> <li>Impeccable organizational and communications skills</li> <li>Advanced skills in Excel (Index match, pivots, etc.)</li> </ul> You Are: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Jr. Project Manager
San Francisco

2020-01-13T19:26:52-05:00

Operations

Jr. Project Manager

San Francisco,

The Operations Team within Meraki, the cloud division of Cisco, is seeking a new Jr. Project Manager! This new position will be responsible for managing a wide variety of fulfillment projects. To be successful in this role, you will need to gain a thorough understanding of Meraki fulfillment systems and drive project deliverables to meet implementation timing. This person will coordinate between Meraki teams and distribution centers to ensure a successful handover to the regional shipping team. Responsibilities: <ul> <li>Document and maintain standard operating procedures with the distribution center in alignment with Meraki processes</li> <li>Lead cross-functional meetings within Meraki and the distribution center</li> <li>Develop and coordinate UAT and hand over strategy between Operation Project Managers and the fulfillment teams</li> <li>Identify system or process gaps and drive change implementation within Operations and the DC</li> <li>Develop and monitor data analytics in the fulfillment process</li> <li>Run cost analysis for all distribution centers</li> <li>Lead trend analysis and reporting metrics for QBR with the DC </li> <li>Other duties as assigned</li> </ul> Requirements and Qualifications: <ul> <li>Experience working in fulfillment, logistics, or supply chain role preferred</li> <li>2 years experience in business analysis or a related field preferred</li> <li>Experience managing projects, timelines, and driving deliverables is highly preferred</li> <li>Exceptional business acumen with analytical and strategic thinking skills</li> <li>Ability to influence stakeholders and work cross functionally to determine acceptable solutions</li> <li>Proven ability to work effectively in a changing, rapidly growing environment</li> <li>Able to travel domestically and internationally up to 10%</li> <li>Ability to communicate with international distribution centers in different time zones </li> <li>BA or BS degree required</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Specialist II
Pennsylvania

2019-12-19T19:49:11-05:00

Operations

Operations Specialist II

Pennsylvania,

Our Operations team is very excited to continue growing our team by adding a new remote Operations Specialist II located at our largest international 3PL! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You: </h2> As our new Operations Specialist II, you will support the shipping needs of customers, sales, and operations teams, and to facilitate the flow of shipments to customers. You will have a high attention to detail, and enjoy making sure everything is in perfect order. You have excellent problem-solving abilities, and an enthusiastic attitude that makes you happy to come to work every single day. Finally, you love a challenge and you are ready to take on new obstacles and help build our extraordinary operations team. <h2>What You Will Do:</h2> <ul> <li>Handle the allocation of orders and transmission to the distribution center (USE).</li> <li>Coordinate day-to-day activities to support the fulfillment of outbound orders at the DC.</li> <li>Manage Meraki's shipping email inbox.</li> <li>Troubleshoot orders in ERP and Middleware AKA transmission systems.</li> <li>Lead daily communications with 3PL</li> <li>Craft and run daily internal and 3PL reconciliation reports</li> <li>Work with carriers to resolve domestic and international shipping challenges</li> <li>Other duties as assigned.</li> </ul> <h2>Qualifications:</h2> <ul> <li>BS or BA degree is required.</li> <li>1 – 3 year’s experience working with a fulfillment warehouse and/or a logistics team preferred.</li> <li>Experience with international shipping, customs documents, carriers, and forwarders.</li> <li>Excellent organization, leadership, and strong communication skills (In-person, phone, email, meetings).</li> <li>Excellent MS Excel skills are required (pivots, basic formulas, and VLOOKUP).</li> <li>Being detailed oriented.</li> <li>Experience with Salesforce, Dynamics GP, or other ERP system preferred.</li> <li>Proven analytical and problem-solving skills.</li> <li>Ability to adapt to changing conditions and work assignments.</li> </ul> Based in our third-party logistics warehouse in Bethlehem, Pennsylvania, Meraki offers a generous benefits package. Are you wondering what it is like to work at Cisco Meraki? Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Software/Integration Developer
London

2019-12-19T19:49:11-05:00

Operations

Software/Integration Developer

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Meraki team is seeking an expert Java Developer to join our team in London. We are taking orders 24/7 and shipping them all over the world. The tiniest hitch in that process can cost us an incalculable amount in dollars and lost hours. That’s where you come in. <h2>You:</h2> You’ll be joining the existing development team to improve, develop, and maintain the processes that form Meraki’s backbone. We expect your tool kit to be diverse: customising Middleware or creating your own solutions in Rails as appropriate, with a ton of Java as the keystone integrating our various systems. <h2>What You Will Do: </h2> <ul> <li>Integrating our ERP system with warehouses’ systems using Java</li> <li>Create an automated routing guide that allows the system to determine shipping features based on customer-selected criteria using Java</li> <li>Optimising operational processes using WebMethods BPMS, Java, and scripting languages</li> <li>Using Rails to customize order entry interface, improving order flow and reducing order processing time</li> <li>Allowing users to gain more insight into business performance by enhancing the data warehouse</li> <li>Automate, streamline, and improve existing processes to allow Operations to do more with less</li> </ul> <h2>Requirements and Qualifications:</h2> <ul> <li>BS in Computer Science or related discipline</li> <li>5+ years programming experience with Java. Ruby experience is a plus. Considerable PERL experience considered in lieu of some Java experience</li> <li>Professional experience with large scale ERP systems a huge plus – we use Great Plains</li> <li>Solid experience with integration software – we use webMethods</li> <li>Facility with application APIs – Salesforce, SOAP, REST, etc.</li> <li>Prior experience with architecting business solutions using knowledge of Middleware, databases, and scripting languages</li> <li>Proficiency in SQL and XML sufficient to maintain a pre-existing database</li> </ul> <h2>Great to Have:</h2> <ul> <li>Sysadmin and performance tuning skills</li> <li>Passion for improving existing home-brewed tools and programs to make life easier for everyone</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply

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Sales Operations

Director, Sales Operations
San Francisco

2019-12-19T19:49:11-05:00

Sales Operations

Director, Sales Operations

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are looking for a driven, articulate, highly analytical, and experienced leader to run our Sales Operations team. You will manage the systems, tools, and processes to support and accelerate Meraki’s growth. This is an excellent opportunity for someone looking to gain experience in one of the highest performing acquisitions in Cisco’s history and have an impact on one of the largest technology companies in the world. You will work directly with senior-level leadership and provide heavy-duty data, systems and process analysis to drive business decisions. This individual must be a collaborative problem-solver with a history of leading systems, process and operational excellence. To be successful, you must be able to communicate effectively with the sales and operations teams in order to collect feedback on systems and process difficulties and ensure accurate usage of systems/tools/processes as well as the Management team to provide critical information and escalate and address roadblocks. The right candidate will be highly analytical with the ability to synthesize data and make sound business recommendations to management. <h2>What you'll do:</h2> <ul> <li>Strategize and lead the development of processes, systems, and engagement rules. Researching new technologies to decide if using them can increase the organization’s efficiency and effectiveness.</li> <li>Work across Meraki Sales, Meraki Business Unit, and the rest of Cisco to assess business priorities against capacity to deliver</li> <li>Develop and implement changes to Meraki’s sales and operational processes and tools, with an eye toward continuous improvement while maintaining Meraki’s frictionless customer experience</li> <li>Lead projects and initiatives focused on improving productivity and simplifying processes throughout the organization</li> <li>Conduct analyses to gain deeper insights into our business and help management understand how to scale, run and grow the business predictably and profitably</li> <li>Communicates key process information, deadlines, task definition, etc. to groups within the organization</li> <li>Partner with Senior Management on business planning and strategy for their respective areas</li> <li>Responsible for CRM and data quality: develop methods to prevent creation of duplicate accounts and other records</li> <li>Supporting the business expansion into international regions and emerging markets</li> <li>Develop integration roadmaps for various sales and operations related systems and processes</li> <li>Customer-first attitude with a focus on problem solving</li> </ul> <h2>Who you are:</h2> <ul> <li>Highly organized with excellent attention to detail and a passion for driving efficiency</li> <li>Capable of leading a large, global team; experience managing other people leaders remotely</li> <li>Energetic, personable, and comfortable working under tight deadlines</li> <li>Excellent communication and presentation skills</li> <li>Comfortable learning new software and hardware systems</li> </ul> <h2>Requirements:</h2> <ul> <li>10-15 years of operations, project management, or related technical experience</li> <li>Strong Salesforce skills (architecture, design, implementation)</li> <li>Experience with software and operations tools incl. DemandTools, Cloudingo, RingLead, SalesLoft or similar</li> <li>Expert proficiency in Microsoft Excel and PowerPoint</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Sales

Account Development Representative, German Speaking
London

2020-01-17T11:22:07-05:00

Sales

Account Development Representative, German Speaking

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Development Representative for DACH, you will be responsible for developing and qualifying leads to the point of hand-off to the sales teams. You will maintain a thorough understanding of Cisco Meraki’s products and services, as well as industry and customer needs in order to identify appropriate prospects and quickly establish effective contacts. This is a high-energy position requiring an individual who is extremely motivated, enthusiastic and results-driven. Attention to detail is a must. As an Account Development Representative, it will be critical for you to conduct business dealings with prospects in a way that creates a superior customer experience, which will set the stage for future product sales for Meraki. You Will: <ul> <li>Make high volumes calls to prospective organisations</li> <li>Build and maintain a lead development pipeline via cold-calling, networking, e-mail, in-bound leads, as well as utilising internet information sources</li> <li>Articulate Cisco's value proposition to decision-makers across multiple industries to assess buying interest</li> <li>Fluently discuss Cisco Meraki products and solutions with prospective customers to successfully manage and overcome objections</li> <li>Meet and exceed daily, weekly, and quarterly goals consisting of sales opportunities</li> <li>Use Salesforce heavily and additional applications to manage all lead data and ensure data integrity</li> </ul> You Have: <ul> <li>Fluency in German and English</li> <li>Excellent written and verbal communication skills </li> <li>Obsession with organisation, detail, multitasking and time management</li> <li>Bachelor's degree or equivalent </li> <li>Must be authorised to work in London - Position does not provide sponsorship</li> </ul> You are: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Account Executive
Chicago

2019-12-19T19:49:11-05:00

Sales

Account Executive

Chicago,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a hardworking, high-energy, fast paced inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to be responsible for a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>YOU WILL:</h2> <ul> <li>Own the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in our SF HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>YOU HAVE:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a proven record of overachievement</li> <li>Highly effective communication skills, with ability to prioritize multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> <h2>YOU ARE:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A phenomenal teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Account Executive
San Francisco

2019-12-19T19:49:11-05:00

Sales

Account Executive

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a hardworking, high-energy, fast paced inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to be responsible for a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>YOU WILL:</h2> <ul> <li>Own the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in our SF HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>YOU HAVE:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a proven record of overachievement</li> <li>Highly effective communication skills, with ability to prioritize multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>YOU ARE:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A phenomenal teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Account Executive, French Speaking
San Francisco

2019-12-19T19:49:11-05:00

Sales

Account Executive, French Speaking

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a hardworking, high-energy, fast paced inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to be responsible for a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>YOU WILL:</h2> <ul> <li>Own the entire sales process from prospecting to close in the Canada (french speaking) market </li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in our SF HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>YOU HAVE:</h2> <ul> <li>1+ years of B2B full cycle sales experience in a revenue closing role with a proven record of overachievement</li> <li>Fluent in business level French</li> <li>Highly effective communication skills, with ability to prioritize multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>YOU ARE:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A phenomenal teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Americas Sales Leader
AMER

2019-12-19T19:49:11-05:00

Sales

Americas Sales Leader

AMER,

 At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As the Meraki Americas Theater Leader, you will directly lead a team of field sales leaders and their teams of product sales specialists. In addition, you will have dotted line responsibility for the full Meraki sales organization (including field, inside, channel, and SE) and be accountable for overall growth of the Americas business. <h2>What you will do: </h2> <ul> <li style="font-weight: 400;">Hire, coach, and develop a hungry and passionate field sales team to deliver against our sales goals and build strong internal and external relationships in service of outstanding customer experience and continued rapid growth.</li> <li style="font-weight: 400;">Set the tone for the organization through your actions and words: Cultivate a culture of strong achievement, inclusiveness, collaboration, creativity, and accountability while being a champion for your team’s career development</li> <li style="font-weight: 400;">Drive the strategy and executive relationship for top accounts and deals in the region</li> <li style="font-weight: 400;">Bring together all Meraki cross-functional teams to build a “regional team” culture and shared vision. Work collaboratively to establish a regional strategy and priorities, and ensure all teams are working together to maximize results (inside, field, channel, systems engineering, marketing, strategy, cisco sales leaders, etc.). Communicate progress clearly and regularly.</li> <li style="font-weight: 400;">Be the regional executive sponsor in establishing strong working relationships with Cisco leaders across the region: ensuring Meraki is appropriately prioritized, gaining support for marketing and channel investments, and optimizing our joint GTM approach to drive growth.</li> <li style="font-weight: 400;">Represent the Theater in providing a unified voice around priorities, investment needs (product, marketing, operations, etc.), and strategy (including sales team structure, rules of engagement, headcount investment, etc.).</li> <li style="font-weight: 400;">Create closer alignment between field, inside, and channel leadership and individual contributors to supply to better mentorship and career development opportunities for the team.</li> <li style="font-weight: 400;">Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary.</li> </ul> <h2>Who you are:</h2> A hardworking and driven sales leader, with proven experience building and motivating all-star teams and winning large complex deals. You aren’t afraid to roll-up your sleeves and get things done, but also operate well in a large matrixed organization, achieving results as much through influence as through direct control. You embody the way we lead at Meraki as follows: <ul> <li style="font-weight: 400;">Candid. Communication provides a clear purpose, direction, goals, and measures.</li> <li style="font-weight: 400;">Career Champion. A focus on investing in the growth and development of your people.</li> <li style="font-weight: 400;">Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li style="font-weight: 400;">Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> </ul> <h2>Minimum Qualifications:</h2> <ul> <li style="font-weight: 400;">BA/BS or equivalent practical experience.</li> <li style="font-weight: 400;">10-15 years of experience managing sales teams</li> <li style="font-weight: 400;">Demonstrated sales leadership ability in motivating teams, overachieving targets, and successfully winning large-complex deals.</li> <li style="font-weight: 400;">Great relationship building skills, tenacity, resilience and presentation skills.</li> <li style="font-weight: 400;">Exceptional communication skills, both in presenting to customers and stakeholders, but also in reducing complex ideas to simple language and rigorously prioritizing what and how to communicate across the organization to achieve results.</li> <li style="font-weight: 400;">You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and discernment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, bold circumstances, and probable consequences.</li> <li style="font-weight: 400;">Proven organizational and project management capabilities with the ability to lead multiple tasks with shifting priorities and varying deadlines.</li> <li style="font-weight: 400;">Significant travel required (50– 75%)</li> </ul> <h2>Preferred Qualifications:</h2> <ul> <li style="font-weight: 400;">MBA or master’s degree</li> <li style="font-weight: 400;">Experience leading leaders</li> <li style="font-weight: 400;">A good understanding and interest in networking technology, software, or IT.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at<a href="https://meraki.cisco.com/jobs"> https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer
Detroit

2020-01-02T19:52:22-05:00

Sales

Consulting Systems Engineer

Detroit,

Want to be at the forefront of the Computer Networking industry? <h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You will Do</h2> We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. You will be based in your home office with frequent travel to regional Cisco offices and customer sites. <ul> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the benefits to both prospects and partners.</li> <li>You'll build product documentation for customers and perform competitive analysis regarding competing products</li> <li>You will perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You will provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization</li> </ul> <h2>Who You'll Work with </h2> Internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You are</h2> <ul> <li>You act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level customers.</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have a strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience, presentation skills and organizational skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel up to 50%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Consulting Systems Engineer - Public Sector
Denver
Phoenix

2020-01-02T19:19:22-05:00

Sales

Consulting Systems Engineer - Public Sector

Denver,Phoenix,

<h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You will Do</h2> We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. You will be based in your home office with frequent travel to regional Cisco offices and customer sites. <ul> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the benefits to both prospects and partners.</li> <li>You'll build product documentation for customers and perform competitive analysis regarding competing products</li> <li>You will perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You will provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization</li> <li>This role will sell into Government and Education accounts in Denver, Phoenix, and SLC. Must be based within region. Preferred Denver or Phoenix</li> </ul> <h2>Who You are</h2> <ul> <li>You act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level customers.</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have a strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience, presentation skills and organizational skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel up to 50%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Consulting Systems Engineer - Public Sector
Texas

2020-01-02T19:54:09-05:00

Sales

Consulting Systems Engineer - Public Sector

Texas,

Want to be at the forefront of the Computer Networking industry? <h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You will Do</h2> We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. You will be based in your home office with frequent travel to regional Cisco offices and customer sites. <ul> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the benefits to both prospects and partners.</li> <li>You'll build product documentation for customers and perform competitive analysis regarding competing products</li> <li>You will perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You will provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization</li> </ul> <h2>Who You'll Work with </h2> Internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You are</h2> <ul> <li>You act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level customers.</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have a strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience, presentation skills and organizational skills with the ability to multi-task and set priorities.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Ability to travel up to 50%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Consulting Systems Engineer, Sweden
Sweden

2019-12-19T19:49:11-05:00

Sales

Consulting Systems Engineer, Sweden

Sweden,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Swedish/Nordics region (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in Swedish & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally 

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Inside Systems Engineer (Contract)
Shanghai

2020-01-13T23:04:55-05:00

Sales

Inside Systems Engineer (Contract)

Shanghai ,

As a Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based technology is being adopted in some of our largest customers across the globe. We are looking for a highly-motivated, technically-savvy and passionate individual to become the next rising star on our Systems Engineering team. In this role your main responsibility will be to team up with high-performing Territory Account Executives and carry out technical pre-sales activities for new and existing opportunities. You should be able to design a network from the ground up or design a part of the networking solution that can integrate with an existing complex customer network. Your understanding of Enterprise networking, knowledge of standards in the industry and the depth of your experience will be essential to your success in this role. This is a contract role with a high potential to convert to a permanent role. Deep knowledge and hands-on experience in the following areas Enterprise Networking <ul> <li>802.3 Ethernet technology</li> <li>High availability and redundant designs</li> <li>Spanning Tree technology</li> <li>LACP and Multi-Chassis solution</li> <li>RIP, OSPF and BGP dynamic routing protocols</li> <li>Route manipulation: route filtering, policy routing and redistribution</li> </ul> WLAN (802.11) <ul> <li>Site surveys</li> <li>RF Engineering</li> <li>RF capacity planning</li> <li>Deployment challenges</li> <li>Spectrum analysis</li> <li>Campus LAN</li> </ul> Wide Area Networking <ul> <li>SD-WAN</li> <li>Private and Public WAN services</li> <li>Understanding of the different carriage solutions</li> <li>Multi-site campus design</li> </ul> Network Security <ul> <li>Virtual Private Networks</li> <li>Next-Generation Firewalls</li> <li>Intrusion Prevention and Detection</li> <li>Content management</li> <li>Access control: 802.1x (and other technologies) and BYOD</li> </ul> End-to-End Quality of Service architecture Desired Skills and Experience <ul> <li>1-3 years in a Sales/Systems Engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Knowledge of sales cycle, strong verbal and written interpersonal skills</li> <li>BS or MS degree in Computer, Electronics or Telecommunications Engineering or related discipline required</li> <li>CCIE, CWNA, CCWP are a plus</li> <li>Strong organisational skills with the ability to multi-task and set priorities</li> <li>Fluent in Chinese Mandarin is mandatory</li> </ul> <div id="job-details" class="jobs-box__html-content jobs-description-content__text t-14 t-black--light t-normal" data-artdeco-is-focused="true"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div>

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Instructional Designer
San Francisco

2019-12-19T19:49:11-05:00

Sales

Instructional Designer

San Francisco,

<h2>Instructional Designer (Freelance)</h2> <h2>Talent Enablement and Development, Remote</h2> Cisco Meraki is known for simplifying powerful technology through our products and services, and for the people that are changing the face of enterprise networking. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are making cloud-managed IT a reality. As part of an entrepreneurial team, you will be at the forefront of leading the design of Meraki’s in-house training solutions. Your work will ensure our people are equipped with the knowledge and skills to achieve their career goals. We are looking for an experienced Instructional Designer to work with us on a project basis to assist in everything from conducting interviews with Subject Matter Experts to designing learning content and evaluation strategies. You will be working on projects across subject areas in sales, leadership development, new hire onboarding, and more. The right candidate will be passionate about learning and development and interested in building a long-term relationship with Meraki. Our team is based in San Francisco, so West Coast time zones preferred, but not required. What you will do: <ul> <li style="font-weight: 400;">Collaborate with our learning partners to co-create virtual and live trainings for all of Meraki</li> <li style="font-weight: 400;">Work closely with Merakians across roles to conduct needs analyses, interview SMEs, and define the most valuable content for Meraki’s learning needs</li> <li style="font-weight: 400;">Design and develop clear, engaging, and professional learning content, including self-paced e-learning content, live facilitation guides and decks, participant workbooks, and more</li> <li style="font-weight: 400;">Review existing training materials for content and structure and work to improve design </li> <li style="font-weight: 400;">Create and implement evaluation strategies for trainings, including developing surveys, knowledge assessments, and reports</li> </ul> Requirements: <ul> <li style="font-weight: 400;">Preferred 2-3 years of experience developing blended learning experiences, but the # of years is flexible for the right person</li> <li style="font-weight: 400;">Knowledge of instructional design and adult learning theories with an eye for beautiful visual design</li> <li style="font-weight: 400;">Experience working with technical SMEs and translating complex topics for broad audiences</li> <li style="font-weight: 400;">Experience in designing learning objectives that connect to business outcomes and implementing evaluation strategies that tie directly to those outcomes</li> <li style="font-weight: 400;">Experience in Learning Management Systems, bonus for Absorb & Degreed</li> <li style="font-weight: 400;">Experience with Articulate, interactive e-learning, and VOD</li> <li style="font-weight: 400;">The usual: good communication skills and the ability to work effectively with a global team, excellent time-management skills, and a willingness to learn</li> <li style="font-weight: 400;">Prefered experience working in a sales environment (but not necessary)</li> </ul> If you have an amazing portfolio, but are newer or not sure if you meet the requirements above, let’s talk! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Mid Market Inside Sales Manager
San Francisco

2020-01-06T13:25:46-05:00

Sales

Mid Market Inside Sales Manager

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Meraki Inside Sales Manager, you will lead a team of Inside Sales Representatives across various geographic territories to achieve our sales and talent development goals within the market. You will be responsible for setting the direction and empowering the success of your Inside Sales team responsible for: new customer acquisition, existing account management, and leveraging our channel partners to accelerate growth. What you will do: <ul> <li>Hire, coach, and develop a hungry and passionate team of 8 to 10 Inside Sales Reps to deliver against your sales goals and drive strong internal and external relationships in service of an outstanding customer experience and continued rapid growth.</li> <li>Set the tone for your team through your actions and words: Foster a culture of strong achievement, inclusiveness, collaboration, creativity, and accountability while being a champion for your team’s career development</li> <li>Coach and enable your Inside Sales Reps to grow as sales reps and hold them accountable for results (sales achievement and partner development).</li> <li>Invest in recruiting and growing the best talent, set employees up for a great onboarding experience, and provide candid feedback for continuous development.</li> <li>Build and drive territory strategy and priorities and communicate them clearly with your team. Continuously optimize our sales methodology and share best practices to improve efficiency and focus, enable greater scale, and yield better results.</li> <li>Partner with cross-functional teams to maximize results (channel, field sales, systems engineering, marketing, cisco sales leaders, etc.).</li> <li>Collaborate with Sales Enablement and People Operations to develop and execute individual and group training opportunities, identify development needs, and implement process improvement initiatives.</li> <li>Lead weekly business reviews and forecast activities to achieve sales goals and hold individuals accountable for outcomes.</li> <li>Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers.</li> </ul> Who you are: <ul> <li>Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures.</li> <li>Career Champion. You invest in your team’s growth and development.</li> <li>Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>Trustworthy. You commit to earning our team’s trust everyday through your actions and transparency.</li> </ul> Minimum Qualifications: <ul> <li>BA/BS or equivalent practical experience.</li> <li>2+ years of experience leading a team in B2B sales, operations, or a similar environment with a proven track record of overachieving goals.</li> <li>4+ years of successful sales/relationship management experience.</li> <li>Demonstrated organizational and project management capabilities with the ability to manage multiple tasks with shifting priorities and varying deadlines.</li> <li>Quarterly travel required.</li> </ul> Preferred Qualifications: <ul> <li>MBA or master’s degree.</li> <li>A good understanding and interest in networking technology, software, or IT.</li> <li>Proven relationship building skills, tenacity, resilience and interpersonal skills.</li> </ul>

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Product Sales Specialist, Commercial, Germany (North)
Germany

2020-01-02T09:23:42-05:00

Sales

Product Sales Specialist, Commercial, Germany (North)

Germany,

 Are you looking for an inspiring and positive company? Are you wanting to work with hardworking, creative and collaborative colleagues? Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works! Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of networking and making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki Commercial revenue in the North of Germany. You will ideally be based in Hamburg, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated with a hunter attitude; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">You will ask the right questions and build relationships</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to excellent YoY growth rates</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">7+ years technology sales experience with at least 5 years demonstrated success in a field sales capacity</li> <li style="font-weight: 400;">Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li style="font-weight: 400;">Fluency in German and English</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Extraordinary relationship building skills and validated decision-making ability</li> <li style="font-weight: 400;">Ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to over achieve while improving the lives of others!</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Product Sales Specialist, Mexico City
Mexico City

2020-01-09T16:52:41-05:00

Sales

Product Sales Specialist, Mexico City

Mexico City,

 Who We Are Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in USA, Europe, Australia, Singapore, Japan, and China.” What do we do? We create 100% cloud managed IT that simply works. What You will Do (This is a 100% Sales Role) In this role you will be selling into the Government and Education accounts in Mexico. As Sr. Level Sales Specialist, you will be responsible for driving Meraki revenue. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <ul> <li>Exceed Annual Quota.</li> <li>You will passionately discover, manage and close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>You will develop a predictable pipeline of short, mid, and long-term business.</li> <li>You'll help to exceed expectations by identifying impactful uses cases that enable people to transform their businesses with Meraki solutions.</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Motivate and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have fun while improving the lives of others</li> <li>Drive sales cycle to close through Cisco account teams while establishing relationships and credibility</li> <li>Execute quarterly briefings and business reviews with customers both locally and in San Francisco, USA.</li> <li>Travel up to 50% of your time in territory</li> </ul> Who You Are <ul> <li>You have 5+ years technology sales experience in a field sales capacity</li> <li>Experience selling into Education and Government accounts a plus</li> <li>Shown success, you have a consistent record with documented quota attainment. 3+ years over achievement</li> <li>Excellent at relationship building skills and have validated decision-making ability</li> <li>BA/BS or equivalent practical experience. MBA or master’s degree a plus</li> <li>Need to be based in Mexico City.</li> <li>Travel required in Mexico and US</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. <h2> English Resume Required</h2>

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Regional Sales Manager
Canada
Toronto

2020-01-14T19:04:56-05:00

Sales

Regional Sales Manager

Canada,Toronto,

<h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You Will Do</h2> As the Meraki Regional Sales Manager, you will lead the overall $120M+ Meraki business for Canada. As the Canada executive you will lead a team of direct and connected team members to execute on the overall Meraki sales growth in the region. <ul> <li>Hire, coach, and develop a hungry and passionate sales team to deliver against our sales goals and build strong internal and external relationships in service of an extraordinary customer experience and continued rapid growth.</li> <li>Drive the strategy and executive relationship for top accounts and deals. Bring together all Meraki cross-functional teams to build a “regional team” culture and shared vision.</li> <li>Work collaboratively to establish a regional strategy and priorities, and ensure all teams are working together to improve results (inside, field, channel, systems engineering, marketing, strategy, etc.). Communicate progress clearly and regularly.</li> <li>Be the regional executive sponsor in establishing strong working relationships with Cisco leaders across the region. Be responsible for the forecast, optimize our GTM partnership, drive Meraki focus.</li> <li>Represent the Canada in providing a unified voice back to HQ around priorities, investment needs (product, marketing, operations, etc.), and strategy (including sales team structure, rules of engagement, headcount investment, etc.)</li> <li>Build close alignment between field/inside/channel leadership and individual contributors to accommodate better mentorship and career development opportunities for the team. Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary.</li> </ul> <h2>Who you are</h2> You simplify complex problems to make it easy for people to work with us and work with each other. Everybody In- You care deeply about what matters most for our users, our partners and our colleagues. You focus on building meaningful relationships and creating great partnerships. You push boundaries and experiment. You learn from your experiences and failures and help others to grow. You have the grit to get the job done and you’re never done getting better. You listen, share ideas and invite difference of opinion. You accept and value everyone. <h2>Minimum Qualifications</h2> <ul> <li>BA/BS or equivalent practical experience. MBA or master’s degree a plus</li> <li>Demonstrated sales leadership ability in motivating teams, overachieving targets, and successfully winning large-complex deals. Management experience a plus</li> <li>Excellent communication skills, both in presenting to customers and stakeholders, but also in reducing complex ideas to simple language and rigorously prioritizing what and how to communicate across the organization to achieve results</li> <li>Demonstrated organizational and project management capabilities with the ability to prioritize multiple tasks with shifting priorities and varying deadlines</li> <li>5 to 10 years field sales experience networking technology, software, and broader IT solutions.</li> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures</li> <li>Career Champion. You invest in your team’s growth and development</li> <li>Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships</li> <li>You commit to earning our team’s trust every day through your actions and transparency</li> <li>5+ years of field technology sales with validated history of success closing business</li> <li>Experience selling in the Canadian market required, preferably through channel partners</li> <li>Validated relationship building skills, tenacity, resilience and interpersonal skills</li> <li>Based from home office with travel requirement of 50%+ within your assigned region</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Systems Engineer
Chicago
San Francisco

2019-12-19T19:49:11-05:00

Sales

Systems Engineer

Chicago,San Francisco,

<h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You'll Do</h2> This position is an Inside Systems Engineer based in our San Francisco or Chicago offices. You will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate bold advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre-sales activities and product related inquiries. Conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>Work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Our Systems Engineers are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>You will be awesome!</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Consistent track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ax, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL, python</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written and Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Systems Engineering Manager
Chicago
Minnesota
Pennsylvania
Wisconsin

2019-12-19T19:49:11-05:00

Sales

Systems Engineering Manager

Chicago,Minnesota,Pennsylvania,Wisconsin,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. As the Meraki System Engineering Manager, you will directly lead a team of CSEs. You’ll be accountable for executing on segment sales goals by driving sales engineering programs and providing technical direction and executive mentorship to the sales team. At Meraki, our goal as leaders is to grow and develop forward-thinking teams. The strength of our team is the foundation of our success. For us, the best team is one that is focused, highly trusted, empowered, inclusive and innovative. A great team will build products that disrupt markets and customer relationships that widen the impact we can have on the world. A great team will also inspire in each of us work that is meaningful and rewarding. You commit to living our leadership principles, build simple paths for people to deliver their best work, and make decisions that will prioritize the long-term health of Cisco Meraki. What you will do: <ul> <li>Hire, coach, and lead a team of high-performing CSEs (Consulting Systems Engineers) to deliver against our sales goals and build strong internal and external relationships in service of an outstanding customer experience and continued rapid growth. Drive the strategy and executive relationship for top accounts and deals.</li> <li>Bring together all Meraki cross-functional teams in the region to build a “regional team” culture and shared vision</li> <li>Work collaboratively to establish strategies and priorities, and ensure all teams are working together to improve results (field, channel, systems engineering, marketing, strategy, Cisco sales leaders, etc.). Communicate progress clearly and regularly</li> <li>Be the segment executive sponsor in establishing strong working relationships with Cisco leaders across the Area: ensuring Meraki is appropriately prioritized, gaining support for marketing and channel investments, and optimizing our approach to drive growth</li> <li>Represent the segment in providing a unified voice back to HQ around priorities, investment needs (product, marketing, operations, etc.), and strategy (including sales team structure, rules of engagement, headcount investment, etc.)</li> <li>Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary</li> <li>You will be measured against the revenue generated in addition to motivating and leading the direction of the Field Consulting Systems Engineers, defining short- and long-term team goals in alignment with the broader Area goals. </li> </ul> Who you are: <ul> <li>Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures</li> <li>Career Champion. You invest in your team’s growth and development</li> <li>Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships. You work and collaborate across many groups.</li> <li>Trustworthy. Committed to earning our team’s trust through your actions and transparency</li> </ul> Minimum Qualifications: <ul> <li>5 years of experience as a sales engineer. Previous management experience a plus</li> <li>Demonstrated sales leadership ability in motivating teams, overachieving targets, and successfully winning large-complex deals</li> <li>Intimate understanding of the pre-sales engineering process and related sales motions</li> <li>Solid understanding of wireless and wired networks, including 802.11, 802.1x, firewalls, content filters, routing/switching, SDWAN etc</li> <li>Conversant in IT strategy, design, planning, and execution principles</li> <li>Exceptional communication skills, both in presenting to customers and stakeholders, but also in reducing complex technical ideas to simple language and rigorously prioritizing what and how to communicate across the organization to achieve results</li> <li>Demonstrated organizational and project management capabilities with the ability to prioritize multiple tasks with shifting priorities and varying deadlines</li> <li>40% travel required</li> <li>BA/BS preferred, MBA or master’s degree a plus</li> <li>CCIE or equivalent a plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Norway
London

2020-01-08T08:26:00-05:00

Sales

Territory Account Manager, Norway

London,

Are you looking for an inspiring and positive company? Are you wanting to work with successful, creative and collaborative colleagues? At Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an incredible view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based out of our London office and you will cover a territory in Norway. You will: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> You have: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and Norwegian</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> You are: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, South Africa
London

2020-01-02T08:55:28-05:00

Sales

Territory Account Manager, South Africa

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for South Africa, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in South Africa. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Experience selling in South African market beneficial</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Spain
London

2019-12-19T19:49:11-05:00

Sales

Territory Account Manager, Spain

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Spain, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Spain. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in Spanish plus English</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Tokyo
Tokyo

2020-01-06T22:32:52-05:00

Sales

Territory Account Manager, Tokyo

Tokyo,

Territory Account Executive Tokyo Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is full-time, based out of Meraki's Tokyo office, covering the market in Japan. Take a look at our interview blog talking about Territory Account Executive role! <a href="https://www.pr-table.com/meraki-cisco/stories/33829">https://www.pr-table.com/meraki-cisco/stories/33829</a> YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluent English and Japanese</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Support

Customer Success Manager
London

2020-01-10T08:27:56-05:00

Support

Customer Success Manager

London,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> We are looking for an entrepreneurial Customer Success Manager (CSM) to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The CSM will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. The role will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program. <h2>Responsibilities</h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.</li> <li>Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain longterm relationships with stakeholders by networking with customers and the different groups within our organization.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Bachelor's degree in a technical field from an accredited university.</li> <li>Excellent customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exceptional English language written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive attitude!</li> <li>Professional, organized, efficient, and accurate.</li> <li>Resourceful and technically creative.</li> <li>Commitment to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Desire to learn, generally curious, and willing to go the extra mile to make customers happy.</li> <li>Business Intelligence experience a plus.</li> </ul> Must be authorised to work in the U.K., position does not offer sponsorship. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Customer Success Manager
San Francisco

2020-01-13T20:05:06-05:00

Support

Customer Success Manager

San Francisco,

The Cisco Meraki team is looking for an entrepreneurial Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. Reporting to the Manager of Customer Success over the Americas, you will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space. <h2>Responsibilities</h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.</li> <li>Work within the parameters of the established relationship to ensure the happiness and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain longterm relationships with stakeholders by networking with customers and the diverse groups within our organization.</li> <li>Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Bachelor's degree in a technical field from an accredited university.</li> <li>Excellent customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exemplary English language written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive attitude.</li> <li>Professional, organized, efficient, and accurate.</li> <li>Inventive and technically creative.</li> <li>Dedication to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Willingness to learn, generally curious, and committed to customer happiness.</li> <li>Business Intelligence experience a plus.</li> </ul>

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Customer Success Manager
San Francisco

2020-01-13T14:20:11-05:00

Support

Customer Success Manager

San Francisco,

The Cisco Meraki team is looking for an entrepreneurial, Spanish speaking Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. Reporting to the Manager of the Customer Success team over the Americas, you will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space. <h2>Responsibilities</h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.</li> <li>Work within the parameters of the established relationship to ensure the happiness and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain longterm relationships with stakeholders by networking with customers and the diverse groups within our organization.</li> <li>Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Bachelor's degree from an accredited university.</li> <li>Excellent customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exemplary English language written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive attitude.</li> <li>Professional, organized, efficient, and accurate.</li> <li>Inventive and technically creative.</li> <li>Dedication to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Willingness to learn, generally curious, and committed to customer happiness.</li> <li>Business Intelligence experience a plus.</li> </ul>

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Customer Success Manager, Tokyo
Tokyo

2020-01-08T21:02:54-05:00

Support

Customer Success Manager, Tokyo

Tokyo,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <h2>Customer Success Manager, Tokyo</h2> Tokyo The Cisco Meraki team is looking for an ambitious Customer Success Manager to take ownership of our enterprise customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. Reporting to the Global Customer Success Manager, the role will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. You will work closely with senior leadership to build out and execute on our high-touch customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space. <h2>Responsibilities</h2> <ul> <li>Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.</li> <li>Work within the parameters of the established relationship to ensure the health and success of the accounts enrolled in the Customer Success Program.</li> <li>Develop and maintain longterm relationships with partners by networking with customers and the diverse groups within our organization.</li> <li>Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Bachelor's degree in a technical field from an accredited university.</li> <li>Great customer facing skills and experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Good English/Japanese language written and verbal interpersonal skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive attitude.</li> <li>Professional, organized, efficient, and accurate.</li> <li>Inventive and technically creative.</li> <li>Dedication to quality.</li> <li>Willingness to travel for customer visits ~20%.</li> <li>Dream to learn, generally curious, and willing to focus and contribute to make customers happy.</li> <li>Business Intelligence experience a plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Instructional Designer
San Francisco

2019-12-19T19:49:11-05:00

Support

Instructional Designer

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Cisco Meraki BU Learning & Development Team is looking for a passionate, experienced instructional designer with a track record of success and a portfolio to prove it. This position will consult with managers, peers, subject matter experts (SMEs), and other stakeholders to design creative, engaging learning solutions to support a variety of different delivery modes. The ideal candidate has a great attitude, isn’t afraid of change or ambiguity, and is experienced in self-paced Web-Based Training (WBT) solutions as well as Instructor-Led Training (ILT) delivered in a classroom setting. <h1>Responsibilities</h1> <ul> <li style="font-weight: 400;">Understand the needs of the business and role(s) of the identified target audience in order to assess learning needs and design a course.</li> <li style="font-weight: 400;">Communicate with, and interview, SMEs and other Merakians in order to build rapport, establish trust, determine learning needs, and gather information used in curricular development.</li> <li style="font-weight: 400;">Perform task and needs analysis and develop learning objectives tied to desired outcomes.</li> <li style="font-weight: 400;">Create learning solution proposals, storyboards, mockups, and other pre-production material for stakeholder review and approval.</li> <li style="font-weight: 400;">Develop advanced curricular material for delivery via WBT or ILT, along with all requisite deliverables such as package files, presentations, job aides, videos, graphics, and participant/facilitator guides.</li> <li style="font-weight: 400;">Participate in determining a course evaluation strategy and develop the requisite knowledge and/or skill assessments.</li> <li style="font-weight: 400;">Analyze learning material produced by SMEs and others following a rapid development model and make recommendations for improvement.</li> <li style="font-weight: 400;">Perform maintenance of existing courses to ensure that they are accurate and in-line with the latest course offerings.</li> <li style="font-weight: 400;">Analyze reports and other metrics to determine opportunities for course enhancement.</li> <li style="font-weight: 400;">Stay up to date with the latest technologies, tools, techniques, and methodologies in the learning and development area and make recommendations for future consideration.</li> </ul> <h1>Required Qualifications</h1> <ul> <li style="font-weight: 400;">Experience with Articulate Storyline (or a comparable content authoring tool for eLearning development) producing content for a Learning Management System (LMS).</li> <li style="font-weight: 400;">Understanding of adult learning theory and associated principles.</li> <li style="font-weight: 400;">2-3 years of experience in a similar role.</li> </ul> <h1>Preferred Qualifications</h1> <ul> <li style="font-weight: 400;">A degree in education, instructional design, training and development, or similar program.</li> <li style="font-weight: 400;">Experience developing learning content for a technical audience.</li> <li style="font-weight: 400;">Experience with virtual learning, blended learning, and micro-learning.</li> <li style="font-weight: 400;">Experience with the Absorb LMS.</li> <li style="font-weight: 400;">Experience producing, shooting, and editing videos for using in training programs.</li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Learning Partner
San Francisco

2019-12-19T19:49:11-05:00

Support

Learning Partner

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Cisco Meraki BU Learning & Development team is looking for an experienced, driven learning partner to develop and deliver learning solutions to a global team of technical professionals. The ideal candidate is adaptable with a can-do attitude, has a passion for teaching, is experienced facilitating technical learning in a classroom setting, and willing to travel as needed (up to 15%). <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate training sessions as a live classroom instructor or virtual instructor over WebEx or other remote learning platform.</li> <li style="font-weight: 400;">Partner with managers, peers, teammates, and other Merakians to ensure curricular material, intranet pages, documentation, and other content is accurate and ready for participant use.</li> <li style="font-weight: 400;">Develop basic curricular material for delivery via WBT or ILT along with all requisite deliverables such as presentations, participant/facilitator guides, and assessments.</li> <li style="font-weight: 400;">Support curricular development efforts of instructional design teammates by participating in needs analysis, task analysis, and milestone review sessions. </li> <li style="font-weight: 400;">Coordinate logistics for each session by procuring materials and equipment, booking and preparing the conference room, scheduling guest speakers, enrolling participants, etc.</li> <li style="font-weight: 400;">Proctor knowledge and skill assessments.</li> <li style="font-weight: 400;">Track attendance, course completions, and other data to ensure accurate training records and report results.</li> </ul> <h2>Who you are</h2> <ul> <li style="font-weight: 400;">Skilled Communicator: To operate effectively in this role as a teacher and coach you must be approachable, dedicated, and enthusiastic. You will need to convey information (both verbal and written) in a way that is engaging and easy to understand using simple, concise language.</li> <li style="font-weight: 400;">Adaptable: You will need to be able to think on your feet and adjust to new conditions, curriculum, audiences, technologies, tools, environments, etc. to meet the needs of the participants and ensure a successful training engagement.</li> <li style="font-weight: 400;">Collaborative: Developing and delivering quality instruction isn’t something you generally do by yourself. You’ll need to cultivate relationships, socialize and share new ideas and ways of working, seek out different points of view, and invest in the success of others along the way.</li> <li style="font-weight: 400;">Organized: You’ll need to be organized and possess a strong attention to detail.</li> <li style="font-weight: 400;">Decisive: You can anticipate challenges and be decisive - you always get in front of issues, mitigate risk, and are comfortable making decisions quickly in support of the overall learning goal.</li> <li style="font-weight: 400;">Professional: You have at least two or more years of professional experience in a learning and development or technical role.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li style="font-weight: 400;">Experience with enterprise support audiences, specifically in computer networks.</li> <li style="font-weight: 400;">Familiarity with the core technologies that power the Cisco Meraki portfolio of products and services.</li> <li style="font-weight: 400;">Understanding of network routing and switching, network design, network implementation, and API design and integration.</li> <li style="font-weight: 400;">CCNP certification or above</li> <li style="font-weight: 400;">Advanced degree in training and/or engineering-related field.</li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Escalations Engineer
Chicago

2019-12-19T19:49:11-05:00

Support

Network Escalations Engineer

Chicago,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Escalations Engineer
San Francisco

2019-12-19T19:49:11-05:00

Support

Network Escalations Engineer

San Francisco,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer
Chicago

2019-12-19T19:49:11-05:00

Support

Network Support Engineer

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer
Sydney

2020-01-14T09:53:46-05:00

Support

Network Support Engineer

Sydney,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Full time role, salary competitive AUD 75-95k. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;"> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div>

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Network Support Engineer - English/French Bilingual
London

2019-12-19T19:49:11-05:00

Support

Network Support Engineer - English/French Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;">Qualifications</div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent French language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/German Bilingual
London

2020-01-20T05:13:53-05:00

Support

Network Support Engineer - English/German Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> Responsibilities <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> Qualifications </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent German language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/Spanish Bilingual
London

2020-01-08T06:45:32-05:00

Support

Network Support Engineer - English/Spanish Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent Spanish language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer Internship, London
London

2020-01-21T06:25:52-05:00

Support

Network Support Engineer Internship, London

London,

Our Network Support Engineer Interns act as key players on the Support Team! You will troubleshoot networking issues that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, meaningful work environment, our interns come out of this program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. We look for smart, passionate individuals who are both open to tackling any task and are proactive in helping the team. This is a Summer 2020, 3-month internship role in our London office. We are looking for students who will graduate in academic year 2020/21. <h2>Responsibilities</h2> <ul> <li>Diagnose and troubleshoot wireless, security, switching, and Systems Manager (MDM) issues reported by Cisco Meraki customers and partners</li> <li>Own each networking issue through the process from initial creation to resolution</li> <li>Collaborate with other Support Team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices</li> <li>Reproductions/validation of critical issues in our lab environment</li> <li>Read and analyze packet captures using Wireshark<</li> <li>Other various activities, including attending lunch and learns, lab management, one-on-one weekly manager meetings, and meeting other teams to learn more about other teams within Cisco Meraki</li> <li>Assist and or take ownership of a project or piece of documentation relevant to Support.</li> </ul> <h2>Qualifications</h2> <ul> <li>Coursework and education path relevant to following network technologies: firewalls, content filters, routing/switching, VLANS, 802.11a/b/g/n/ac wireless networks</li> <li>Strong comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, Network Services (DHCP, DNS, Active Directory, etc)</li> <li>Outstanding written and verbal customer service and communication skills</li> <li>Ability to work within a team environment</li> <li>Excellent account management, follow-through, and attention to detail</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting in coursework and/or work experience</li> <li>Ability to multi-task and work under stress</li> <li>Working towards a B.S. in Networking and Systems Administration, Information Technology, Computer Science, or a related discipline</li> <li>Network certifications a plus: CCENT, CCNA, etc.</li> </ul> <h2>Perks</h2> <ul> <li>Fully stocked kitchens, and onsite catered lunches</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer Internship (Networking) - Fall 2020 Chicago
Chicago

2020-01-06T20:14:31-05:00

Support

Network Support Engineer Internship (Networking) - Fall 2020 Chicago

Chicago,

Fall 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing or housing stipend for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer Internship - Summer Chicago
Chicago

2020-01-06T17:17:31-05:00

Support

Network Support Engineer Internship - Summer Chicago

Chicago,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing or housing stipend for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Support Operations Specialist
London

2019-12-19T19:49:11-05:00

Support

Support Operations Specialist

London,

Meraki Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Specialist. This team focuses on handling both basic technical and non-technical Support Cases and is responsible for providing quality support for our growing customer base. This customer-facing role exposes you to a variety of complex problems that require deep and detailed investigation and problem solving involved in the Cisco Meraki Dashboard as well as our in house tools and CRM. It will also require you to work with many teams within Meraki, including but not limited to, Engineering, Product Management, Sales, and Operations - providing opportunities for career growth in a fun, challenging, and fast-paced environment. Responsibilities <ul> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers regarding both technical and non-technical issues and customer service inquiries, both orally and in writing</li> <li style="font-weight: 400;">Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks</li> <li style="font-weight: 400;">Own each customer case from initial creation to resolution</li> <li style="font-weight: 400;">Work with the leadership team to improve processes</li> <li style="font-weight: 400;">Work with the Support, Product, Sales and Operations teams on customer escalations</li> <li style="font-weight: 400;">Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles while staying up to date on new Meraki features </li> <li style="font-weight: 400;">Work daily towards established professional development goals</li> </ul> Qualifications <ul> <li style="font-weight: 400;">Takes pride in doing excellent work, and can both teach and learn from those around them</li> <li style="font-weight: 400;">Great attention to detail, patience and follow through to provide the best customer experience</li> <li style="font-weight: 400;">Ability to multitask and work under pressure </li> <li style="font-weight: 400;">Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties</li> <li style="font-weight: 400;">Technically savvy and able to quickly pick up on new products and internal tools</li> <li style="font-weight: 400;">Basic skills in computer networking related to problem solving and troubleshooting</li> <li style="font-weight: 400;">Previous experience in customer support or a desire to be a part of a support organization</li> <li style="font-weight: 400;">Networking certifications a plus: Network+, CCENT</li> </ul> **Must be authorized to work in the UK - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Support Manager
London

2020-01-21T11:03:10-05:00

Support

Technical Support Manager

London,

We are looking for a passionate, caring and gritty customer-oriented individual to lead our Network Support Team. This customer-facing leadership role exposes you to a variety of complex and challenging problems that require deep, detailed investigation and problem solving, involving the Meraki Dashboard, Meraki hardware and software products, and Salesforce.com. Additionally, you will be required to focus on crafting and refining both technical and non-technical policies and procedures, considering the big picture of the Support Team and entire Meraki Organization. Finally, it will also require you to use your already strong and strategic relationships with the Engineering, Product Management, Sales, and Operations Teams - providing growth opportunities for you, and more importantly, the team that you lead. <h2>Responsibilities</h2> <ul> <li>Enabling the Support Leads to provide quality support for our current and upcoming product lines</li> <li>Guide the leads to provide a nurturing environment for the Network Support Engineers</li> <li>Ensure that team training, 1:1s, and meetings are conducted according to the expectations as defined by our Missions and Values.</li> <li>Conduct monthly Skip Level meetings with individual contributors</li> <li>Provide mentorship for training and direction for tasks assigned to team</li> <li>Guide the leads toward their own specific and measurable professional development goals</li> <li>Hire and facilitate the training of new members, both for Leads and Individual Contributors</li> <li>Build new and update existing policies and procedures as defined by the requirements of the Meraki business unit, and from the day to day work as reported through the team</li> <li>Act as support for escalated cases for tasks that fall within the purview of the Network Support Team</li> <li>Define and track metrics/KPIs for both the entire Support Team</li> <li>Ensure that we are effectively staffed to serve our customers</li> <li>Administratively onboard new Network Support Engineers to the team</li> <li>Participate in an On-Call rotation to serve Meraki’s customers on non-business days</li> <li>Work with Network Support Engineers on administrative and HR tasks including employee relations and compensation</li> <li>Participate in Support’s continued hiring through the interview process</li> <li>Continuously provide radically candid and constructive 360° feedback to all Network Support Team members</li> <li>Guide Support Leads as they conduct performance reviews for their teams</li> <li>Define and work towards your own personal development goals</li> <li>Reinforce existing and create new interoffice and interdepartmental relationships</li> <li>Conduct semi-annual performance reviews</li> </ul> <h2>Qualifications</h2> <ul> <li>2+ years of experience as a Manager in a similar role</li> <li>Facilitate technical and non-technical training of the team</li> <li>Develop close relationships with other departments, specifically Engineering and Product Management</li> <li>Mature and respected leadership demeanor</li> <li>Takes pride in doing excellent work and can both teach and learn from those around them.</li> <li>Outstanding written and verbal communication skills (English language)</li> <li>Ability to comprehend complicated issues, then clearly and concisely articulate matters to third parties</li> <li>Excellent customer service skills</li> <li>Support an equal opportunity work environment!</li> </ul> Must be authorised to work in the U.K., position does not offer sponsorship. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Systems

Business Systems Manager
San Francisco
San Jose

2020-01-15T11:58:11-05:00

Business Systems

Business Systems Manager

San Francisco,San Jose,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. We are looking for an experienced Manager to lead our Business Systems team supporting primarily sales, marketing, and channels with the possibility of expanding into other business. You will be responsible for the overall quality and delivery of all software systems (including SFDC) primarily used by the Sales and Sales Ops departments, as delivered by the combination of full-time and contractor resources needed to meet the demands of Meraki’s fast-growing, dynamic environment. In addition, you will be tasked to build a Program Management Office (PMO) providing portfolio management, metrics, and an overall client communication strategy. This role is an ideal next step for you if you have delivered multiple complex SFDC projects or implementations, led teams, and can think big picture about the role of business systems in helping a company achieve its strategic initiatives. You will need to be collaborative (building strong relationships with business partners and peer managers), adaptable (keeping pace with new GTM strategies and evolving business needs), and people oriented (growing the skills of a team of passionate business systems professionals). What you'll do: <ul> <li style="font-weight: 400;">Oversee the team responsible for providing SFDC application support to approximately 1500 users.</li> <li style="font-weight: 400;">Interview, hire, educate, develop, coach and train team members.</li> <li style="font-weight: 400;">Performance management and career development for the team.</li> <li style="font-weight: 400;">Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly.</li> <li style="font-weight: 400;">Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives.</li> <li style="font-weight: 400;">Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects.</li> <li style="font-weight: 400;">Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations.</li> <li style="font-weight: 400;">Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.</li> <li style="font-weight: 400;">Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.</li> <li style="font-weight: 400;">Ensure the integrity and security of information and access, including SOX compliance for SFDC.</li> <li style="font-weight: 400;">Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Proven project management experience leading technical projects end to end.</li> <li style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management (including the ability to communicate technical information to “non-technical” users).</li> <li style="font-weight: 400;">Willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process’ makes timely decisions.</li> </ul> Qualifications: <ul> <li style="font-weight: 400;">Bachelor’s degree</li> <li style="font-weight: 400;">Minimum 5 years of SFDC administration and project management experience required.</li> <li style="font-weight: 400;">Minimum 2 years managerial experience required with at least 5 direct reports.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Business Systems Manager
San Francisco
San Jose

2020-01-16T14:40:20-05:00

Business Systems

Business Systems Manager

San Francisco,San Jose,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. We are looking for an experienced Manager to lead our Business Systems team supporting primarily sales and channels with the possibility of expanding into other business groups such as Operations and Business Operations. You will be responsible for the overall quality and delivery of all software systems (including SFDC) primarily used by the Sales and Sales Ops departments, as delivered by the combination of full-time and contractor resources needed to meet the demands of Meraki’s fast-growing, dynamic environment. In addition, you will be tasked to building a Program Management Office (PMO) providing portfolio management, metrics, and an overall client communication strategy. This role is an ideal next step for you if you have delivered multiple complex SFDC projects or implementations, led teams, and can think big picture about the role of business systems in helping a company achieve its strategic initiatives. You will need to be collaborative (building strong relationships with business partners and peer managers), adaptable (keeping pace with new GTM strategies and evolving business needs), and people oriented (growing the skills of a team of passionate business systems professionals). What you'll do: <ul> <li style="font-weight: 400;">Oversee the team responsible for providing SFDC application support to approximately 1500 users.</li> <li style="font-weight: 400;">Interview, hire, educate, develop, coach and train team members.</li> <li style="font-weight: 400;">Performance management and career development for the team.</li> <li style="font-weight: 400;">Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly.</li> <li style="font-weight: 400;">Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives.</li> <li style="font-weight: 400;">Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects.</li> <li style="font-weight: 400;">Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations.</li> <li style="font-weight: 400;">Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.</li> <li style="font-weight: 400;">Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.</li> <li style="font-weight: 400;">Ensure the integrity and security of information and access, including SOX compliance for SFDC.</li> <li style="font-weight: 400;">Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Proven project management experience leading technical projects end to end.</li> <li style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management (including the ability to communicate technical information to “non-technical” users).</li> <li style="font-weight: 400;">Willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process’ makes timely decisions.</li> </ul> Qualifications: <ul> <li style="font-weight: 400;">Bachelor’s degree</li> <li style="font-weight: 400;">Minimum 5 years of SFDC administration and project management experience required. </li> <li style="font-weight: 400;">Minimum 2 years managerial experience required with at least 5 direct reports.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Salesforce Engineer
San Francisco

2019-12-19T19:49:11-05:00

Business Systems

Salesforce Engineer

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. As an engineer with Business Systems, you provide delightful experiences to our business users by providing front-end and back-end application. You are comfortable jumping to and from different programming languages and building APIs in between. You help design features for what's best for the business. What you will do: <ul> <li style="font-weight: 400;">Supporting the Salesforce Sales platform developing and maintaining classes, triggers, and automated processes.</li> <li style="font-weight: 400;">Work with business analysts, QA, and production support teams to communicate, verify, test, and deploy the desired functional changes.</li> <li style="font-weight: 400;">Refine business requirements with Technical Project Managers and stakeholders</li> <li style="font-weight: 400;">Mentor junior engineers and systems analysts in creative architectural designs </li> <li style="font-weight: 400;">Solution design/architect for projects</li> </ul> Example projects: <ul> <li style="font-weight: 400;">Migrating Salesforce applications from Classic to Lightning.</li> <li style="font-weight: 400;">Develop applications to bridge on-premises services with cloud-based platforms</li> <li style="font-weight: 400;">Recommend and implement a solution for a more robust forecasting model. </li> </ul> Who you are: <ul> <li style="font-weight: 400;">You have experience building rapidly growing systems that balance time to market, usability, reliability, and technical debt.</li> <li style="font-weight: 400;">You are never satisfied by just seeing something work. Your curiosity drives you to peek behind the curtain to gain a deeper understanding of what’s going on and continuously improve.</li> <li style="font-weight: 400;">You are experienced with a variety of tools that help you understand and debug large, complex distributed systems including sales, marketing, ops, and finance systems.</li> <li style="font-weight: 400;">You have the ability to quickly adapt to changing situations.</li> </ul> Qualifications: <ul> <li>You have 5 years of experience developing systems for large-scale business operations environments; 3+ years in the Salesforce development stack.</li> <li style="font-weight: 400;">You have a BS/MS/Ph.D. in Computer Science, Computer Engineering, or a related field</li> </ul> Bonus points for experience with any of the following: <ul> <li>Leading development projects using an Agile Methodology</li> <li style="font-weight: 400;">Experience with DevOps scripting for continuous deployment</li> <li style="font-weight: 400;">Excellent communication and presentation skills</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Business Operations

Implementation Analyst
San Francisco

2020-01-16T12:54:12-05:00

Business Operations

Implementation Analyst

San Francisco,

<div> <div class="_rp_m5"> <div class="_rp_Y4 ms-border-color-neutralLight ShowConsesusSchedulingLink ShowReferenceAttachmentsLinks"> <div class="_rp_b5 _rp_a5"> <div> <div id="Item.MessagePartBody" class="_rp_05"> <div id="Item.MessageUniqueBody" class="_rp_15 ms-font-weight-regular ms-font-color-neutralDark rpHighlightAllClass rpHighlightBodyClass"> <div id="divtagdefaultwrapper"> <div> </div> <div>Cisco Meraki is seeking a resourceful Implementation Analyst to join our Business Operations team and multi-functional projects in our San Francisco office. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team?</div> <div> </div> <div>You:</div> <div> </div> <div>Your projects will mostly focus on system integration, new platform enablement and new offer enablement. You will be responsible for reviewing, implementing and improving processes that help the organization scale and run more efficiently.</div> <div> </div> <div>The role is highly interdisciplinary and require strong collaboration with channel and sales, operations, business systems, strategy and finance teams. You should be passionate about learning the behind-the-scene operations of a company - how things work, why they are the way they are and what we can do to make things better. You should be hungry for knowledge and eager to get things done (and done well). You should be open to change and not afraid of iteration.</div> <div> </div> <div>Responsibilities:</div> <div> </div> <ul> <li>Learn about a process end-to-end, assess impact to various partners and understand scope / limitation</li> <li>Design and implement processes that are simple to follow, compliant and fulfills all requirements</li> <li>Drive adoption of new processes and standard methodologies</li> <li>Conduct data analysis to inform decisions and report on metrics</li> <li>Communicate changes to affected parties via change management efforts and hands-on training</li> <li>Tight collaboration with other teams and ability to project management</li> <li>Document new or amended process</li> </ul> <div>Qualifications:</div> <div> </div> <ul> <li>5+ years of experience in a consulting, sales or business operations role</li> <li>Experience with implementing business processes and managing complex projects</li> <li>Self-starter with high degree of motivation to drive projects</li> <li>High-energy, personable, and able to work under tight deadlines across teams</li> <li>Bachelor's degree from a top university</li> <li>Strong work ethics</li> </ul> <div>Are you wondering what it is like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs" target="_blank" data-auth="NotApplicable">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon.</div> </div> </div> </div> <div class="_pe_d _pe_92"> </div> <div class="_pe_d _pe_92"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> <div class="_rp_65"> </div> </div> </div> </div> </div> <div class="_rp_k"> <div class="_qc_F ms-bg-color-white _qc_G"><hr class="_qc_B"> <div class="_qc_y ms-border-color-neutralLight _qc_z"> <div class="_qc_A ms-border-color-neutralLight"> </div> </div> </div> </div>

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Digital Workplace

IT Engineering Manager
San Francisco

2020-01-21T14:35:20-05:00

Digital Workplace

IT Engineering Manager

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. We are looking for an IT Engineering Manager to help build and mature our Corporate Engineering program, emphasizing strategic initiatives and operational capabilities. In this role, you will work closely with Digital Workplace (IT) leadership to set strategy, and drive development, compliance, automation, and maturity of our internal systems, corporate network, identity, and our Corporate Engineering infrastructure. This role is very cross-functional working with Security, Engineering, Product, Sales, Cisco IT and includes occasional meetings with our customers to share how we are using Meraki at Meraki. As part of this role, you will also work closely with our product engineering teams to test, provide feedback and design the next generation of Meraki products. Our vision for this role includes a great deal of partnership with our product teams, making this an excellent opportunity for an established Engineering Manager to apply their skills into not only building and leading a Corporate Engineering team, but to bringing that knowledge to the next generation of Meraki Product. As the leader of our IT Engineering team, you and your team are the voice of the customer - making IT easier, faster, and smarter starts with you. <h2>A typical week may look like:</h2> <ul> <li style="font-weight: 400;">Collaborate with internal partners to understand their immediate and long term needs and driving engineering projects to solve for the long term.</li> <li style="font-weight: 400;">Meeting with product teams in the development of new products, providing feedback on new ideas and testing in production scenarios - balancing the uptime needs of a corporate network and product testing.</li> <li style="font-weight: 400;">Working with our security team to automate our infrastructure and provide centralized tools for employees to use.</li> <li style="font-weight: 400;">Optimize management, configuration, integration and availability of existing information technology systems and infrastructure.</li> <li style="font-weight: 400;">Ensure our Network and data is safe, integrated and readily available across all of our systems.</li> <li style="font-weight: 400;">Mentoring your team - providing guidance and feedback on a complex network, infrastructure, and architectural design.</li> <li style="font-weight: 400;">Leverage the relationships, experience, and tools available to us via Cisco IT to achieve Meraki targeted business outcomes.</li> <li style="font-weight: 400;">Meet with a customer (or Cisco business unit) on behalf of Meraki, sharing how we use our products.</li> <li style="font-weight: 400;">Prioritize resources, programs, projects, goals, and tasks</li> <li style="font-weight: 400;">Manage a high-performing, globally distributed team.</li> </ul> <h2>What we value in an IT Engineering Manager:</h2> <ul> <li style="font-weight: 400;">An experienced leader responsible for developing and supporting networking, cloud infrastructure and internal software development.</li> <li style="font-weight: 400;">Strong background in corporate engineering, with experience as both a technical mentor and manager.</li> <li style="font-weight: 400;">Forward-thinking strategist with proven experience driving organizational change as a result.</li> <li style="font-weight: 400;">Experience with modern PaaS and SaaS tools.</li> <li style="font-weight: 400;">Experience working in a compliant environment.</li> <li style="font-weight: 400;">Ability to manage the output and career development of a high performing, globally distributed team.</li> <li style="font-weight: 400;">Embraces the vision of a successful Corporate Engineering team being a strategic advantage for an organization, providing critical support to both productivity and the business.</li> </ul> <h2>Nice to have:</h2> <ul> <li style="font-weight: 400;">Experience working with Meraki products</li> <li style="font-weight: 400;">Exposure to the intersection between corporate and production tools/environments/infrastructure at scale</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. "Everybody In" means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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IT Service Desk Site Lead
San Francisco

2019-12-23T17:04:44-05:00

Digital Workplace

IT Service Desk Site Lead

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China The Service Desk Site Lead role is a hybrid support and leadership role, overseeing our Service Desk program in San Francisco and reporting to our Global Service Desk Manager. Meraki’s Digital Workplace team focuses on providing the environment, tools, infrastructure, Support, and feedback that enables our Merakians to be successful and make our transformational products. In this role, you will be responsible for the performance of our Service Desk program in San Francisco. This role includes managing Service Desk coverage, meeting with stakeholders to understand complex issues, organizing training events, and being a resource for the other members of the team. We’re looking for someone creative, empathetic, and forward-thinking - finding new solutions to repeat issues, working cross-functionally, and being a stellar representative of the IT team and Meraki values. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Troubleshoot, resolve, and, when needed, escalate technical issues both onsite and virtually for our global Merakians. These issues may include Mac / PC troubleshooting, account management, hardware provisioning, education, and solving problems with office technology.</li> <li style="font-weight: 400;">Triage and respond to support issues in Zendesk and onsite at our Service Desk. Coordinating handoffs with other teams, both local and distributed, for quick (and practical!) resolution.</li> <li style="font-weight: 400;">Act as an escalation point and sounding board for other members of the Service Desk team</li> <li style="font-weight: 400;">Manage coverage for our Service Desk during operating hours, working with the Global Service Desk manager to set schedules and communicate coverage gaps to the San Francisco office.</li> <li style="font-weight: 400;">Lead career development and identify opportunities for the Service Desk team</li> <li style="font-weight: 400;">Spot emerging support trends and work with Global Support Desk Manager to develop proactive strategies to address emerging and chronic issues</li> <li style="font-weight: 400;">Work with your global peers to build site-specific best practices for the Service Desk within our global SLAs</li> <li style="font-weight: 400;">Accountable for onboarding / offboarding of accounts</li> <li style="font-weight: 400;">Document and train team on policies & procedures, developing best practices along the way</li> <li style="font-weight: 400;">Represent Digital Workplace with a positive attitude and a desire to contribute to the values that make Meraki a wonderful place to work!</li> </ul> <h2>Requirements</h2> <ul> <li style="font-weight: 400;">Excellent written and verbal communication skills, with emphasis on interpersonal and customer service skills.</li> <li style="font-weight: 400;">Ability to triage work for yourself and others, knowing when to dig in and when to ask for help or move on.</li> <li style="font-weight: 400;">Experience fixing both Mac and Windows systems, troubleshooting both hardware and software issues.</li> <li style="font-weight: 400;">Experience as an administrator of SaaS services like GSuite, Okta, Box, Zendesk, Outlook 365, Slack, etc.</li> <li style="font-weight: 400;">Management experience in a support coverage environment</li> <li style="font-weight: 400;">Working knowledge of networking concepts and comfort working with IT Engineering to triage network issues.</li> <li style="font-weight: 400;">Strong ability to be successful under pressure, self-managing competing priorities with grace and tact.</li> <li style="font-weight: 400;">A desire to help others and mentor your teammates</li> <li style="font-weight: 400;">Proven track record of managing priorities of themselves and others.</li> <li style="font-weight: 400;">The ability/desire to identify operational inefficiencies and engineer solutions.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

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Networking is complicated.We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Department Spotlight

Build Something Better

Hack the Full Stack

Department Spotlight

Winners Wanted

How We Close

Department Spotlight

How We Solve

Support with Impact

Life at Meraki

It’s Always Sunny in Mission Bay

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Well-Balanced Merakians

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