mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Engineering
Sales
Support

Department Spotlight

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

Hack the Full Stack

Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

“At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

—Meghan Gaudet, Front-End Hacker
Department Spotlight

Winners Wanted

The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

“Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

—Josh Tobin, Inside Sales Rep
Department Spotlight

How We Solve

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

“Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

—Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

AT&T Park
Music venues
Dogpatch Climbing Gym
Hotel Utah Saloon

SFMOMA
Philz Coffee
Caltrain Station
21st Amendment Brewery

Meraki HQ

Informal, cozy, and designed to foster collaboration, our unique office offers a variety of work spaces that support you to do your best.

Photos by Jasper Sanidad

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
Excellent medical, dental, and vision insurance.

Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

Cloud Full Stack Engineer (Contract)
Austin

2019-11-01T19:20:48-04:00

Engineering – Software

Cloud Full Stack Engineer (Contract)

Austin,

At Meraki, we’re making IT easier, faster, and smarter. Our full stack teams build and maintain our web application, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. As a Meraki Full Stack Engineer on a product team, you will collaborate with firmware engineers to design, plan, and build new features for our customers. With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. You’ll be developing the tools by which our customers configure and monitor network devices all over the world. Our full stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! This is a full time contract position based onsite at the Cisco office in Austin, Texas. Current valid United States work authorization is required. Example projects of a Full Stack Web Developer: <ul> <li style="font-weight: 400;">Creating a Security Center summarizing a customer’s network security events and attacker locations and highlighting actionable events</li> <li style="font-weight: 400;">Analyzing performance bottlenecks in generating device configuration for customers with many 1000s of devices and rearchitecting this code to be scalable</li> <li style="font-weight: 400;">Designing a firewall page that unifies across a customer’s security appliances, access points, and switches</li> </ul> You are an ideal candidate if you: <ul> <li style="font-weight: 400;">Have built rich web UIs with React (and Redux) or similar frameworks</li> <li style="font-weight: 400;">Know your way around web back-end technologies, like Ruby on Rails</li> <li style="font-weight: 400;">Can implement good database design in a relational database (we use Postgres)</li> <li style="font-weight: 400;">Would thrive on a small engineering team and are excited to solve open-ended problems across the stack with minimal supervision</li> <li style="font-weight: 400;">Bachelors in Computer Science or a related subject</li> <li style="font-weight: 400;">2+ years of experience in full-stack software development</li> <li style="font-weight: 400;">1+ years of experience in web development using at least one of the frameworks like React, VueJS, Angular</li> <li style="font-weight: 400;">Hands-on experience in Git, Gerrit, Jenkins, Linux </li> <li>Experience in RoR, RSpec, ActiveRecords, Postgres a plus</li> </ul> Bonus points for any of the following: <ul> <li style="font-weight: 400;">An understanding of computer networking, which will help you understand the problems we work on and develop the best tools for our customers</li> <li style="font-weight: 400;">Prior Cisco work experience</li> <li style="font-weight: 400;">Hands-on experience in React/Redux</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Datacenter Network Engineer
Sydney

2019-11-10T18:21:12-05:00

Engineering – Software

Datacenter Network Engineer

Sydney,

Cisco Meraki is making IT easier, faster, and smarter with technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and managing distributed networks, enabling customers to debug networking issues in real time from anywhere. Cisco IT is going through a transformation towards software-defined everything. The focus is to manage our datacenter infrastructure as a code and have programmability through well-defined APIs. To support this transformation, we are looking for an expert and hardworking individual who will be part of our Global Infrastructure team running Cisco IT Supply Chain datacenters around the world. You will be responsible to run and operate computing and storage equipment and automate underlying processes using infrastructure as code principles. <h2>Responsibilities:</h2> <ul> <li>Engineering the physical networking of servers and storage devices within Meraki’s datacenters</li> <li>Physical network installation planning, lit fibre and dark fibre connections, datacenter cross connects, leaf & spine network troubleshooting and blocking issues, Quality of Service (packet loss) priorities, BGP routes and any priorities that are set based on business objectives.</li> <li>Collaborating with the Site Reliability Engineers to develop the best in class network solutions</li> <li>Partnering with engineering teams to build the simplest and effective solutions</li> <li>Structured cabling and fibre management solution design</li> <li>Strategic planning of vendors for installation of network equipment</li> <li>Travel required: 20-40%</li> </ul> <h2>You’re an ideal candidate if you:</h2> <ul> <li>2-5+ years cloud network experience</li> <li>1-2 years Quality of Service Network troubleshooting experience</li> <li>1-2 years Cisco CIMC management experience</li> <li>BGP knowledge and route object creation, through public and private routes.</li> <li>Comfort in the command line interface and you will have hands-on installation experience of datacenter devices.</li> <li>Experience working in a Linux environment</li> </ul> <h2>Bonus points for:</h2> <ul> <li>RFC testing and Fibre optic testing knowledge</li> <li>Dark Fibre deployment experience (WAN)</li> <li>Fundamental knowledge in Layers 1,2 and 3 Network Design</li> <li>Cloud/ISP/Telco exposure</li> <li>Strong organisational and project management skills</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Data Center Operations Hardware Engineer
San Francisco

2019-11-18T19:09:05-05:00

Engineering – Software

Data Center Operations Hardware Engineer

San Francisco,

Meraki is making IT easier, faster, and smarter with technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and managing distributed networks, enabling customers to debug networking issues in real time. Today, Dashboard is run primarily on our own infrastructure in data centers across the globe. Our SRE Data Center Operations team build and manage scalable and secure data centers that power Dashboard and many other applications. We are looking for a hardware and network technician to build and support our servers and network devices as we continue to expand into new regions. <h2>Responsibilities:</h2> <ul> <li>Managing the day to day Servers, Storage and Network of our inventory across our Global Datacenters and US Federal Government services.</li> <li>Monitoring of our ticket queues for hardware and network related issues that require resolution</li> <li>Turning up new servers and network devices</li> <li>Troubleshooting in a linux environment</li> <li>Collaborating with our SRE team, developing the best in class network solutions</li> <li>Travel required: 40-60%</li> </ul> <h2>You’re an ideal candidate if you:</h2> <ul> <li>Have 2-5+ years server management, hardware and network troubleshooting experience</li> <li>US Citizenship required</li> <li>1-2+ years Linux coding experience</li> <li>Experience in PXE config and bootstrapping Linux systems</li> <li>Growth mindset and an ability to work with partner Engineering teams to develop the most simple and effective solutions</li> <li>Experience in managing commercial server inventory systems (ServiceNow. Jira ServiceDesk, etc.)</li> <li>Vendor management experience (Remote Hands)</li> <li>Hardware repair, IT networking, troubleshooting LAN & WAN</li> <li>Physically able to lift up to 40lbs.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>CCNA</li> <li>Hardware replacement experience</li> <li>ITIL experience</li> </ul> We know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Director of Design, UX
San Francisco

2019-10-11T12:31:38-04:00

Engineering – Software

Director of Design, UX

San Francisco,

Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works. We’re looking for a Design Director to lead and grow our hardworking team of product designers. As a Design Director at Meraki, you’ll use your experience and passion for rigorous research and design processes, coaching and mentoring teams, and collaborating across disciplines to deliver product experiences that simply work for our users. This position requires a design leader comfortable with complex domains, who is able to lead big-picture initiatives while staying attentive to the details. You’ll help your team collaborate with product managers, engineers, and other partners to craft human-centered enterprise and consumer products. You’ll set and drive product vision, excellent design, and cross-functional relationships to promote design’s strategic value within the organization. As Design Director, you’ll advocate for the users and for the efforts of your team to make all products better at Meraki. Our team’s primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Lead and grow the product design team through coaching and mentoring to deliver excellent work. </li> <li style="font-weight: 400;">Guide and help articulate design principles, processes, and team structure. </li> <li style="font-weight: 400;">Recruit, cultivate, and retain talented team members</li> <li style="font-weight: 400;">Learn about Meraki’s mission, business, and customers to help define and drive the future of design at Meraki. </li> <li style="font-weight: 400;">Find opportunities for innovation and provide thoughtful counsel as a member of the senior leadership group.</li> <li style="font-weight: 400;">Collaborate with product management, engineering, strategy, and other departments at Meraki to develop a smooth and scalable product development process centered around customer experience. </li> <li style="font-weight: 400;">Set clear goals and expectations and help promote a highly collaborative, fun, and creative team culture</li> </ul> <h2>You are an ideal candidate if</h2> <ul> <li style="font-weight: 400;">You’ve hired and grown teams quickly, successfully leading teams through rapidly changing environments.</li> <li style="font-weight: 400;">You’ve managed and mentored medium-to-large design teams (7+), including managers and designers. You value mentorship, coaching, and growing people’s skills on the team.</li> <li style="font-weight: 400;">You’ve got a nuanced understanding of the design process and how to adapt it to different contexts.</li> <li style="font-weight: 400;">You recognize and support high quality work across various design subdisciplines—user research, visual design, interaction design, facilitation, etc.</li> <li style="font-weight: 400;">You’ve led teams to simplify complex software products.</li> <li style="font-weight: 400;">You’ve driven strategy and direction for both team and product.</li> <li style="font-weight: 400;">You’ve collaborated with product managers and engineers to ship successful software products on desktop and mobile. </li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">10+ years of overall professional design experience</li> <li style="font-weight: 400;">5+ years of experience in product design management and leadership, preferably in software for enterprise and small business</li> <li style="font-weight: 400;">Fluency in UX best practices with a passion for simplifying complex problems</li> <li style="font-weight: 400;">Demonstrated record working with cross-functional teams to deliver software products</li> <li style="font-weight: 400;">A strong portfolio of design work showing end-to-end product design and experience managing teams</li> </ul> Does this sound like you? We’d love to hear from you. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5 minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Director of Engineering, MX (Security & SD-WAN)
San Francisco

2019-10-11T12:31:38-04:00

Engineering – Software

Director of Engineering, MX (Security & SD-WAN)

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the Director of MX Software, you will be responsible for a Security and SD-WAN portfolio that connects and protects millions of people around the world. Alongside our hardware engineering and product management teams, you’ll craft our products through new features, whole new product lines, and innovative updates and support for our customers. Meraki's cloud-managed model offers an unmatched opportunity to draw upon data from hundreds of thousands of networks to identify new threats and learn new ways to optimize traffic in real time. You will lead your team in leveraging this advantage to drive industry-leading innovation in both security and SD-WAN technology. A key focus will be your ability to support and grow a distributed team of embedded, networking, web, and QA experts. You will seek to align everyone to our most important objectives, offering a vision for the team and product that keeps them motivated and looking forward. You will have the opportunity to split your time between our San Francisco and San Jose offices. You will: <ul> <li>Work with the CTO, product management, and other senior engineering leaders to set the technical vision and short/long-term plans for the MX portfolio</li> <li>Partner with our recruiters to create strategies for building a diverse and inclusive team</li> <li>Mentor and coach managers and senior engineers through technical and non-technical challenges</li> <li>Develop career plans for your direct reports and help them do the same for theirs</li> <li>Encourage thoughtful and creative ways to recognize achievements on the team</li> <li>Lead performance, compensation, and promotion review processes</li> <li>Provide thoughtful counsel as a member of senior engineering leadership</li> <li>Assist with engineering-wide initiatives (off-sites, training, process evolution) several times per year</li> <li>Represent engineering at external events and speak to Meraki’s mission and vision</li> <li>Form close partnerships across Cisco to leverage their technology and talent</li> <li>Serve as the highest escalation point for customer-facing issues on the team</li> </ul> You are ideal for this role if you have: <ul> <li>10+ years of experience building networking and systems software</li> <li>Managed cross-functional teams of more than 10 engineers, and are passionate about growing as a manager and a leader</li> <li>Experience building teams, holding decisions on recruiting and organization design</li> <li>The empathy and emotional intelligence to lead a diverse and distributed group of engineers and managers at varying stages of their careers</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Full Stack Software Engineer, Summer Internship
San Francisco

2019-10-15T13:58:50-04:00

Engineering – Software

Full Stack Software Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Intern-Full_Stack-FY19Q1-ExampleprojectsofaFullStackWebDeveloperIntern:">Example projects of a Full Stack Web Developer Intern:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:Intern-Full_Stack-FY20Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You are pursuing a technical degree or have equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plan </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Full Stack Software Engineer, Summer Internship - Chicago
Chicago

2019-10-17T14:13:53-04:00

Engineering – Software

Full Stack Software Engineer, Summer Internship - Chicago

Chicago,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. As a Full Stack Engineer at Meraki, you will help design and build features for Meraki's Dashboard - the window to the entire Meraki experience. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, and product management to build and improve the Dashboard web application. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2 id="JD:Intern-Full_Stack-FY19Q1-ExampleprojectsofaFullStackWebDeveloperIntern:">Example projects of a Full Stack Web Developer Intern:</h2> <ul> <li>Create services to fetch data from millions of Meraki devices, then present that data in a user-friendly way</li> <li>Improve performance and efficiency of our backend, allowing us to handle increasingly large datasets with minimal delay</li> <li>Build internal frameworks and refine front end infrastructure to augment developer productivity</li> <li>Construct API endpoints to allow Meraki users and third party companies to build custom tools and features</li> <li>Build a dashboard for anomaly / outlier detection on network traffic using machine learning algorithms</li> <li>Build a graph for network traffic analysis using clustering and other algorithms</li> </ul> <h2 id="JD:Intern-Full_Stack-FY20Q1-Youareanoutstandingapplicantif:">You are an outstanding applicant if:</h2> <ul> <li>You are pursuing a technical degree or have equivalent experience with a strong foundation in the fundamentals of computer science</li> <li>You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li>You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li>You have worked with SQL and relational Databases</li> <li>You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Full_Stack-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in Chicago for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plan </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Lead Data Platform Engineer
San Francisco

2019-10-12T16:03:52-04:00

Engineering – Software

Lead Data Platform Engineer

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our <a href="https://www.instagram.com/dogsofmeraki/">startup vibe</a>. Our devices are some of the most popular in the world: there are over 5.7 million devices online globally. This popularity comes with large scalability challenges: our backend handles more than 10 billion of requests to our devices 24/7/365. <h2>About the role</h2> In near real time, Meraki collects massive amounts of data from its devices all over the world. Our <a href="https://youtu.be/sBlU8Fo45r8?t=390">Dashboard</a>, product vision, and BI are all powered by this data. We are seeking a lead data infrastructure engineer that will help us design, build, and maintain an infrastructure that is resilient, responsive, and scales to meet our ever growing data ingestion requirements. <h2>What you will do:</h2> <ul> <li>Build fault tolerant, elastic and highly responsive data infrastructure that powers real-time data processing of billions of records daily.</li> <li>Ensuring data consistency across various multi-region data centers by building a custom replication solution for our relational datastore that houses the backbone of Meraki’s configuration data.</li> <li>Adding features to <a href="https://meraki.cisco.com/lib/pdf/trust/lt-paper.pdf">LittleTable</a> (our custom time-series database that stores 100 of TB’s of data and is written to millions of times a second) to guarantee GDPR compliance & high performance across our geo-distributed customer base.</li> <li>Advocate for taking a cloud native approach by building applications as micro-services and running them as containerized units on a dynamically orchestrated platform.</li> <li>Automate and handle life-cycle of the systems that form our data infrastructure.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering best practices.</li> </ul> <h2>About you</h2> <ul> <li>Experience designing, implementing and debugging distributed systems that run across thousands of nodes.</li> <li>Experience working with and building a real-time compute and streaming infrastructure (Kafka, Flink, Storm, Spark, etc).</li> <li>Strong understanding of microservice architectures, principles and patterns.</li> <li>Strong understanding of SQL, including experience working with one or more relational databases (e.g., PostgreSQL or MySQL).</li> <li>Deep understanding of data structures such as log-structured merge trees.</li> <li>Experience working with cloud-native infrastructure on a private (OpenStack) or Hybrid cloud.</li> <li>Expertise in object-oriented and/or functional programming languages (e.g. Scala, C++, Ruby, Go).</li> <li>Drive a unit, integration, system test strategy that will help the team deliver value with a high degree of quality.</li> <li>Experience in API Gateway and Service Mesh for secured, scalable and resilient deployment of microservices.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from <a href="https://medium.com/cisco-meraki/from-translation-to-tech-a-journey-ef37c12396a3">diverse backgrounds</a>. <h2>Bonus points for:</h2> <ul> <li>Personal projects or contributions to open-source projects.</li> <li>Experience with containerization related management stacks like Swarm, Kubernetes.</li> <li>Experience or willing to work in an agile environment (Scrum, Kanban, etc.).</li> </ul> <h2>Life at Cisco Meraki</h2> We are passionate about building real products that <a href="https://youtu.be/CYxHEKPFbqY">our customers love</a>. We are confident you will love it here. <h2>As a Cisco Meraki employee you can expect:</h2> <ul> <li>A supportive and fun environment and a team that values your contributions. The Backend Group is called the Exploding Whales. Interested to learn why? Just message us.</li> <li>A lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups — Women of Meraki on <a href="https://twitter.com/womenofmeraki">Twitter</a> and <a href="https://www.instagram.com/womenofmeraki/">Instagram</a>.</li> <li>Actionable and candid feedback on a regular basis following <a href="https://www.radicalcandor.com/">Radical Candor</a>.</li> <li>Delicious catered meals every day and fully-stocked kitchens and all you can eat snacks.</li> <li>Paid time off to volunteer, and much more.</li> </ul> At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Lead Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:53-05:00

Engineering – Software

Lead Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 12+ years of experience writing professional production code</li> <li>Have 5+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 5+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:54-05:00

Engineering – Software

Lead Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 12+ years of experience writing professional production code</li> <li>Have 5+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 5+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Lead Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:54-05:00

Engineering – Software

Lead Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 12+ years of experience writing professional production code</li> <li>Have 5+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 5+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a manager role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Machine Learning Engineer, Wireless
San Francisco

2019-10-11T12:31:38-04:00

Engineering – Software

Machine Learning Engineer, Wireless

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. Meraki is seeking a machine learning engineer to build a next generation cloud-based analytics platform to troubleshoot wireless performance and connectivity issues in enterprise environments. Meraki's cloud-managed model offers a unique opportunity to draw upon data from hundreds of thousands of networks and millions of access points deployed across our wide ranging customer base. The goal is to leverage the rich telemetry data available from these devices and combine it with the power of Machine Learning and the cloud to build an analytics engine that can provide intuitive, yet detailed insights into the performance issues across our customer networks. Given the scale of Meraki’s deployment, this provides a unique engineering opportunity to build an impactful solution that can help enhance our customer experience at large. Responsibilities <ul> <li style="font-weight: 400;">Design and implement a real time and highly scalable wireless network diagnostics solution.</li> <li style="font-weight: 400;">Collaborate with full stack web developers to define and build features for an effective and intuitive wireless analytics platform. </li> <li style="font-weight: 400;">Build a predictive analytics engine by applying machine learning techniques to data from customer networks.</li> <li style="font-weight: 400;">Use large datasets to explore descriptive and inferential statistical properties of data.</li> <li style="font-weight: 400;">Ship production-quality software in a dynamic environment.</li> </ul> Requirements <ul> <li style="font-weight: 400;">3+ years of relevant experience.</li> <li style="font-weight: 400;">BS/MS or Ph.D. in Computer Science or a related field.</li> <li style="font-weight: 400;">Experience programming in Scala, Python, and/or Go.</li> <li style="font-weight: 400;">Experience working with algorithms and building models for supervised and unsupervised learning.</li> <li style="font-weight: 400;">Experience using data processing and ML libraries such as Pandas, Scikit-Learn, Tensorflow, Keras, etc.</li> <li style="font-weight: 400;">Experience working with distributed computing engines like Apache Spark, etc. and real time data streaming services like Amazon Kinesis.</li> <li style="font-weight: 400;">Experience implementing and monitoring big data pipelines.</li> </ul> Bonus qualifications <ul> <li style="font-weight: 400;">Experience with a wireless or a networking analytics system.</li> <li style="font-weight: 400;">Knowledge of 802.11 wireless protocols and behavior.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Product Software Engineer, Summer Internship
San Francisco

2019-10-17T14:14:44-04:00

Engineering – Software

Product Software Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Product Software Engineer at Meraki, you will bring life to our products, imbuing them with what some call the Meraki Magic. Through your contributions, you will enable our customers to do more things more easily than ever before. You will have opportunities to work across our stack, developing software ranging from bootloaders, device drivers, and routing code to our distributed, cloud-hosted backend. Here are some of the projects you might find yourself working on: <ul> <li style="font-weight: 400;">Designing and implementing (usually in C/C++) features to improve the reliability, simplicity, and performance of our devices, as well as make them more flexible and powerful</li> <li style="font-weight: 400;">Bringing up our Linux-based system on new hardware platforms</li> <li style="font-weight: 400;">Collaborating with our hardware engineers on the design of new platforms</li> </ul> You’re the kind of person we’re looking for if: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">You are comfortable writing systems-level C/C++ (or if you’ve written your own OS!)</li> <li style="font-weight: 400;">You have familiarity developing and implementing computer networking fundamentals (TCP/IP, routing protocols, IPv6, etc.)</li> <li style="font-weight: 400;">You have worked with Linux on embedded platforms </li> <li style="font-weight: 400;">You have an understanding of OS fundamentals and experience working in both kernel and user space</li> <li style="font-weight: 400;">You love being a part of a tight-knit, high-performing team and want to have an impact with your own work while also elevating your teammates</li> <li style="font-weight: 400;">You have previous internship or large scale project experience</li> </ul> As a software engineer early in your career, you may still be identifying areas that you are curious about or in which would like to develop more depth. At Meraki, you will have the opportunity to explore multiple technology areas and problem domains. Whether you have a passion for user interfaces, distributed systems, network protocols, or embedded development — or perhaps more than one of these — you will be able to dive deep here. Together with your team you will craft from top to bottom the suite of innovative products that make Meraki unique. <div> <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpProgramOverview:">Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Features-FY19Q1-Intern/Co-OpBenefits:">Intern Benefits:</h2> <ul> <li> Housing Assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> </div> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Cloud Full Stack Engineer (Contract)
Austin

2019-11-01T17:07:31-04:00

Engineering – Software

Senior Cloud Full Stack Engineer (Contract)

Austin,

At Meraki, we’re making IT easier, faster, and smarter. Our full stack teams build and maintain our web application, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. As a Meraki Full Stack Engineer on a product team, you will collaborate with firmware engineers to design, plan, and build new features for our customers. With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. You’ll be developing the tools by which our customers configure and monitor network devices all over the world. Our full stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! This is a full time contract position based onsite at the Cisco office in Austin, Texas. Current valid United States work authorization is required. Example projects of a Senior Full Stack Web Developer: <ul> <li style="font-weight: 400;">Creating a Security Center summarizing a customer’s network security events and attacker locations and highlighting actionable events</li> <li style="font-weight: 400;">Analyzing performance bottlenecks in generating device configuration for customers with many 1000s of devices and rearchitecting this code to be scalable</li> <li style="font-weight: 400;">Designing a firewall page that unifies across a customer’s security appliances, access points, and switches</li> </ul> You are an ideal candidate if you: <ul> <li style="font-weight: 400;">Have built rich web UIs with React (and Redux) or similar frameworks</li> <li style="font-weight: 400;">Know your way around web back-end technologies, like Ruby on Rails</li> <li style="font-weight: 400;">Can implement good database design in a relational database (we use Postgres)</li> <li style="font-weight: 400;">Would thrive on a small engineering team and are excited to solve open-ended problems across the stack with minimal supervision</li> <li style="font-weight: 400;">Bachelors or Masters in CS or related</li> <li style="font-weight: 400;">5+ years of experience in full-stack software development</li> <li style="font-weight: 400;">1+ years of experience in web development using at least one of the frameworks like React, VueJS, Angular</li> <li style="font-weight: 400;">Hands-on experience in Git, Gerrit, Jenkins, Linux</li> <li>Experience in RoR, RSpec, Postgres, a plus </li> </ul> Bonus points for any of the following: <ul> <li style="font-weight: 400;">An understanding of computer networking, which will help you understand the problems we work on and develop the best tools for our customers</li> <li style="font-weight: 400;">Prior Cisco work experience</li> <li style="font-weight: 400;">Hands-on experience in React/Redux</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:54-05:00

Engineering – Software

Senior Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:54-05:00

Engineering – Software

Senior Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Full Stack Engineer
Austin
Chicago
San Francisco

2019-11-05T13:58:54-05:00

Engineering – Software

Senior Full Stack Engineer

Austin,Chicago,San Francisco,

At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Developing the tools by which our customers configure and monitor network devices all over the world.</li> <li>Collaborate with firmware engineers to design, plan, and build new core product features for our customers.</li> <li>With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world.</li> <li>Responsible for crafting and building some of the high impact technology projects.</li> <li>Involved in resolving some of the complex scale-related problems</li> <li>Accountable for the stability of our product with a high customer focus.</li> <li>Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have A BA/BS in EE or CS or a related technical field.</li> <li>Have 7+ years of experience writing professional production code</li> <li>Have 3+ years of experience in building rich web UIs with React (and Redux)</li> <li>Have 3+ years of experience in web backend technologies, like Ruby on Rails.</li> <li>Can implement good database design in a relational database (we use Postgres).</li> <li>Have excellent communication and presentation skills.</li> <li>Take complete ownership from conception through to production release and have the ability to influence, facilitate and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are interested in career advancement. We're looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead role.</li> <li>You're passionate about what you're doing and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> <li>Experience in Software-Defined Access (SDA), Intent-based networking.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Site Reliability Engineer - Observability
London

2019-10-11T12:31:38-04:00

Engineering – Software

Senior Site Reliability Engineer - Observability

London,

As a Site Reliability Engineer on the Meraki Observability Team, you will be responsible for building useful, scalable and secure monitoring systems that make sure we stay online. You’re passionate about data, care about the customer experience, and use automation to raise the bar. Meraki's Infrastructure Team is responsible for building and scaling the cloud that supports millions of Meraki devices. The Meraki cloud serves more than 2.5 billion HTTP requests per day across eight datacentres worldwide. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, security cameras, and phones. In this role you will join a small engineering team that is based out of our office in London, UK. You will be a part of the team that designs and builds the monitoring, log/event collection, and metric processing systems which support our private cloud. You will also provide your own perspective on our backend systems and constantly develop innovative ways to improve the way we manage the underlying infrastructure. <h2 id="E1-SiteReliabilityEngineer(Observability)-ExampleprojectsontheObservabilityteam:">Example projects on the Observability team:</h2> <ul> <li>Designing & implementing infrastructure for collecting metrics, crunching data and improving service monitoring to detect problems before they’re visible to our customers.</li> <li> Build ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases. </li> <li> Develop a self-service alerting system that allows developers to monitor the things they build - at any time, via a variety of notification methods, at a scale of hundreds of thousands of events a second. </li> <li> Develop comprehensive meta-monitoring tools that provide new insights into our complex event and metric pipelines. </li> <li> Improve libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems. </li> <li> Automate cluster scaling so monitoring resources can be requested and automatically deployed. </li> </ul> <h2 id="E1-SiteReliabilityEngineer(Observability)-Youareanidealcandidateifyou:">You are an ideal candidate if you:</h2> <ul> <li>Are interested in a mix of software development and systems administration.</li> <li>You are familiar with programming languages such as Ruby, Python, Scala or Bash.</li> <li>Passionate about automation and infrastructure management.</li> <li>Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian.</li> <li>Pursuing or recently completed a degree in Computer Science, Systems Administration or other STEM field, or equivalent practical experience.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Software Engineer, Embedded Platform Bring-up, Camera
San Francisco

2019-10-11T12:31:38-04:00

Engineering – Software

Senior Software Engineer, Embedded Platform Bring-up, Camera

San Francisco,

Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform Bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. The camera team is a small, fast-moving team building security cameras with a unique edge-storage architecture. The Meraki MV system is powerful, secure, and does not rely on any on-premise servers, making it easy to deploy and scale from one to hundreds of cameras per site. Today, cameras are mainly used for security, but what if they could be used for more? Imagery from a camera is information that can solve a problem or offer an alternative insight. MV cameras blend the best of cloud and IoT technology, making it simpler and easier for customers to use the camera as a sensor. As a Senior Software Engineer focused on platform bring-up, you will: <ul> <li> Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product. </li> <li> Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products. </li> <li> Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes. </li> <li> Integrate vendor board support packages and software development kits with our firmware and build system. </li> <li> Develop, port, and debug Linux device drivers. </li> <li> When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem. </li> <li> Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices. </li> </ul> You are an ideal candidate if you: <ul> <li> Have 5+ years professional experience programming in C or C++. </li> <li> Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing). </li> <li> Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees. </li> <li> Know common bus protocols like I2C, SPI, and MDIO. </li> <li> Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack. </li> <li> Have experience reading schematics and data sheets. </li> </ul> Bonus points for: <ul> <li> Experience writing device drivers. </li> <li> Upstreaming Linux patches. </li> <li> Knowledge of wireless protocols (e.g., 802.11, Bluetooth). </li> <li> Experience with multi-threaded or parallel programming. </li> <li> Experience with image sensors, GPUs, ISPs, DSPs, h.264 and other video encoding technologies. </li> <li> Knowledge of web technologies: databases, high-level languages (Ruby, JavaScript), frameworks (Rails, React), and architectural patterns. </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Software Engineer, Switching Platform
San Francisco

2019-11-05T15:28:58-05:00

Engineering – Software

Senior Software Engineer, Switching Platform

San Francisco,

<div id="main-content" class="wiki-content"> Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. As a Senior Embedded Engineer, you will focus on the following: <ul> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product.</li> <li>Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products.</li> <li>Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Develop, port, and debug Linux device drivers.</li> <li>When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem.</li> <li>Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> You are an ideal candidate if you: <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel & systems development.</li> <li>Have solid experience with ethernet switching chipsets (i.e. Broadcom, Marvell, etc.).</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> Bonus points for: <ul> <li>Experience writing device drivers.</li> <li>Upstreaming Linux patches.</li> <li>Experience with multi-threaded or parallel programming.</li> </ul> </div> <div id="likes-and-labels-container"> <div id="likes-section" class="no-print"> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div>

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Senior Wireless Firmware Engineer
San Francisco

2019-11-04T17:10:26-05:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. In this role, we are looking for someone to help us expand and refine the capabilities of our wireless access points beyond simply Wifi. As the world becomes more connected the need to support and simplify that connectivity grows. As a senior wireless feature engineer, you will be tasked with architecting and implementing systems that help establish Meraki APs as viable and fully capable IoT gateways. You will work with variety of sensors including, but not limited to environmental and security sensors, thermostats, door locks and more. With millions of Meraki APs deployed worldwide, this is an unrivaled opportunity to create something that could have immediate and significant impact throughout the world. <h2>Example projects for a Wireless Features Engineer:</h2> <ul> <li>Developing an onboard software-defined radio to allow communicating over various protocols</li> <li>Crafting and implementing a secure and efficient authentication mechanism to allow safe and easy client connections</li> <li>Integrating drivers to add support for established protocols and systems</li> <li>Establishing a reporting system that is simple and intuitive and gives customers good insight into their network and clients</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, Zigbee, Thread, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective interpersonal skills and a strong ability to collaborate with others</li> <li>Are proactive and willing to learn new things and tackle new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Senior Wireless Firmware Engineer
San Francisco

2019-11-04T17:10:26-05:00

Engineering – Software

Senior Wireless Firmware Engineer

San Francisco,

The Meraki engineering team is made up of world-class engineers with a passion for building great products that help simplify an industry wrought with complexity. As a member of the team, you will have the opportunity to work across our stack developing software that spans from device drivers and routing code all the way up to our distributed, cloud-hosted backend. In this role, we are looking for someone to help us expand and refine the capabilities of our wireless access points beyond simply Wifi. As the world becomes more connected the need to support and simplify that connectivity grows. As a senior wireless feature engineer, you will be tasked with architecting and implementing systems that help establish Meraki APs as viable and fully capable IoT gateways. You will work with variety of sensors including, but not limited to environmental and security sensors, thermostats, door locks and more. With millions of Meraki APs deployed worldwide, this is an unrivaled opportunity to create something that could have immediate and significant impact throughout the world. <h2>Example projects for a Wireless Features Engineer:</h2> <ul> <li>Developing an onboard software-defined radio to allow communicating over various protocols</li> <li>Crafting and implementing a secure and efficient authentication mechanism to allow safe and easy client connections</li> <li>Integrating drivers to add support for established protocols and systems</li> <li>Establishing a reporting system that is simple and intuitive and gives customers good insight into their network and clients</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are fluent in C and C++</li> <li>Have 4+ years of experience writing professional production code</li> <li>Have experience working with one or more wireless protocols (Wi-Fi, Bluetooth, Zigbee, Thread, 802.15.4 or GSM/CDMA/5G)</li> <li>Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel space and user space</li> <li>Have effective interpersonal skills and a strong ability to collaborate with others</li> <li>Are proactive and willing to learn new things and tackle new challenges</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Scripting skills in Ruby or Python</li> <li>Deep understanding of wireless protocols and network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Site Reliability Engineer, Summer Internship
San Francisco

2019-10-17T14:15:54-04:00

Engineering – Software

Site Reliability Engineer, Summer Internship

San Francisco,

As a Site Reliability Engineering Intern on the Meraki Infrastructure Team, you are responsible for everything from our server hardware and operating systems to developing tools for code deployment and service monitoring. You will partner with senior members of the team to build software and systems to monitor, scale and deploy our distributed cloud services. Meraki's Infrastructure Team is responsible for building and scaling the cloud that supports millions of Meraki devices. The highly-available Meraki cloud serves more than 1.5 billion HTTP requests per day across six data centers worldwide. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, security cameras, and phones. In this role, you will be an integral member on a small engineering team that is based out of Meraki’s San Francisco headquarters and coordinating with our London and Sydney teams. You will be a part of the team that makes crucial decisions about how to manage and scale complex, high-performance distributed systems. You will also provide your own perspective on our backend systems and constantly develop innovative ways to improve the way we manage the underlying infrastructure. <h2>Example projects of a Meraki Site Reliability Engineering Intern:</h2> <ul> <li style="font-weight: 400;">Designing & implementing infrastructure for collecting metrics, crunching data and improving service monitoring to detect problems before they’re visible to our customers</li> <li style="font-weight: 400;">Building systems to automate our server lifecycle, from configuration management to server bootstrap and decommission</li> <li style="font-weight: 400;">Scaling our continuous deployment system to accommodate a rapidly growing team and increasing feature velocity without compromising stability</li> <li style="font-weight: 400;">Troubleshooting, performing root cause analysis, and resolving production issues from the application and network layers all the way down to the system level. This might include anything from digging into source code (our own or from open source projects), hunting memory leaks, tracing bottlenecks in upstream networks, or database query optimization</li> <li style="font-weight: 400;">Advising other development teams when building new products so that they’re scalable, maintainable, and performing well</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li style="font-weight: 400;">Are interested in a mix of software development and systems administration</li> <li style="font-weight: 400;">You are familiar with programming languages such as Ruby, Python, Scala or Bash</li> <li style="font-weight: 400;">Passionate about automation and infrastructure management</li> <li style="font-weight: 400;">Believe in the Unix way. You build large systems out of small components that each do one job and do it well. We run Debian</li> <li style="font-weight: 400;">Pursuing or recently completed a degree in Computer Science, Systems Administration or other STEM field, or equivalent practical experience</li> </ul> <h2 id="JD:Intern-Frontend-FY19Q1-Intern/Co-OpProgramOverview:">Intern/Co-Op Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2 id="JD:Intern-Frontend-FY19Q1-Intern/Co-OpBenefits:">Intern/Co-Op Benefits:</h2> <ul> <li> Housing assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Software Manager - MR Platform Bring-up
California

2019-10-11T12:31:38-04:00

Engineering – Software

Software Manager - MR Platform Bring-up

California,

<h6> </h6> Software Manager, MR Platform Bring-up At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the head of our wireless platform bring-up team, you will bring life to our Linux-based wireless portfolio with a wide range of advanced features. In this role, you will direct a team of 5-6 engineers, providing them technical mentorship as well as planning the team’s roadmap. Your team’s mission is to build and support new MR products by integrating bootloaders, vendor board support packages and device drivers on prototype hardware. As the Manager of the MR Platform Bring-Up team, you will: <ul> <li style="font-weight: 400;">Assist in bringing up new MR platforms, owning projects from block-diagram concepts, to prototype boards, all the way to shipping product</li> <li style="font-weight: 400;">Collaborate with Hardware Engineering, Product Management teams and Manufacturing Partners to develop secure, reliable, and scalable manufacturing processes</li> <li style="font-weight: 400;">Collaborate with Hardware Engineering team on vendor/chipset selection and influence high-level architecture for new Meraki products.</li> <li style="font-weight: 400;">Plan and track platform bring-up timelines, updating the rest of the team on schedule changes</li> <li style="font-weight: 400;">Write performance reviews and encourage the professional growth of everyone on your team</li> <li style="font-weight: 400;">Identify gaps in your team’s knowledge or ability to execute, and work with our recruiters to build out your team</li> <li style="font-weight: 400;">Be a part of the leadership of the larger MR team: weighing in on development priorities, projects going on across the team, etc.</li> </ul> You are ideal for this role if you have: <ul> <li style="font-weight: 400;">A bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related field</li> <li style="font-weight: 400;">2+ years of leadership experience on projects involving substantial planning and coordination </li> <li style="font-weight: 400;">5+ years of software development experience using C/C++/Assembly</li> <li style="font-weight: 400;">5+ years of experience in Linux-based embedded platform bringup, bootloaders and/or device driver development</li> <li style="font-weight: 400;">Strong understanding of Operating Systems, Multi-threaded Programming and Platform Architecture (CPU, Memory Hierarchy, Storage Subsystems and High Speed Communication Bus Protocols - PCIe/USB)</li> <li style="font-weight: 400;">Expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), JTAG debuggers and Logic Analyzers.</li> <li style="font-weight: 400;">Experience reading schematics and datasheets</li> </ul> Bonus points for: <ul> <li style="font-weight: 400;">Knowledge of wireless protocols (e.g., 802.11, Bluetooth, Zigbee, Thread)</li> <li style="font-weight: 400;">Experience with wired networking (LAN and WAN) and TCP/IP suite of protocols</li> <li style="font-weight: 400;">Knowledge of web technologies: databases, high-level languages (Python, Ruby, JavaScript), and frameworks (Rails, React)</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Test Automation Software Engineer, Summer Internship
San Francisco

2019-10-17T14:14:14-04:00

Engineering – Software

Test Automation Software Engineer, Summer Internship

San Francisco,

<div id="main-content" class="wiki-content"> Simplicity. Meraki makes setting up, managing, and maintaining networks easier than it has ever been before. Simplified and smarter networking means that businesses run more smoothly, and more people have reliable access to the information they need. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. You will join a test automation team that is fully embedded within our software engineering team. We handle all types of testing projects for our cloud managed products; from nightly feature tests across the latest firmware images to performance testing of all kinds. We run large scale testing to measure how small changes could impact our performance. Our automation framework is being used across software engineering and we continue to make it more intuitive. Our products are used in over a million networks and our customers rely on our products to serve ten of millions of people. With the large footprint that we have, quality is our highest priority. We are looking for the newest additions to our teams who are as passionate about quality as we are. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Your contributions will make direct impact to the success of our business. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. <h2>A day in the life of Test Automation Engineering Intern:</h2> You may design a testbed from the ground up that has the ability to change topologies on the fly. You will have an in-house automation framework at your disposal as well as APIs to hook into for further automation. You will have the autonomy to craft and implement a solution as well as the knowledge and experience of team members to help you along the way. In addition to software testing, you may have a chance to work on our latest hardware appliances from an early phase of development. You will get to learn some of the cool technologies inside the box. Through testing you will gain firsthand knowledge about the performance and be able to guide the team in improving the quality before we release the product. <h2>You are an outstanding applicant if:</h2> <ul> <li> You are pursuing a technical degree or equivalent experience with a strong foundation in the fundamentals of computer science and computer networking </li> <li> You are proficient in scripting languages such as Ruby or Python </li> <li>You are proficient in Lunix and REST API</li> <li> You have working knowledge of core network protocols like TCP/IP, DHCP, DNS, VLANS, etc. </li> <li> You have experience in scaling or performance testing </li> <li> You have CCNA or equivalent certification </li> <li>You have familiarity with UI framework such as React/Ember/Angular</li> <li> You have familiarity with IPv6 and routing protocols like OSPF and BGP </li> <li> You have worked with virtualization or container technology, such as ESXi, Xen, Docker, etc. </li> <li> You have used development infrastructure tools such as Jenkins, Git, Gerrit, and JIRA and/or have experience with Database solutions (e.g, InfluxDB, PostgreSQL, etc) </li> </ul> <h2>Intern Program Overview:</h2> Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a new service. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. <h2>Intern Benefits:</h2> <ul> <li> Housing assistance in San Francisco for duration of program </li> <li> Competitive salary </li> <li> Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games) </li> <li> Lunch and dinner daily </li> <li> Customized laptop and desk setups </li> <li> Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div>

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Engineering – Hardware

Embedded Platform/UI Software Engineer, Co-Op
San Francisco

2019-11-07T16:37:46-05:00

Engineering – Hardware

Embedded Platform/UI Software Engineer, Co-Op

San Francisco,

*This is a YEAR LONG Co-Op Position from May 2020 - May 2021* The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to renowned universities to global hospitality groups operating thousands of sites. As a Platform and/or UI Software Engineer at Meraki, you will focus on injecting Meraki Magic into every device we make. You will work with our internal hardware team, as well as vendors and manufacturers emphasizing long-term sustainability. You will be the first to touch new hardware and will be a critical part of enabling us to build and sell innovative hardware solutions. From Dashboard, our customers can control their entire Meraki stack: access points, switches, firewalls, client devices, cameras, and more. You will work across the stack with other developers, UX designers, hardware engineering, and product management to build and improve our products. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. The members that fill this role will be in an opportunity to ship multiple IoT products to the market <h2>EXAMPLE PROJECTS OF A SOFTWARE ENGINEER:</h2> <ul> <li style="font-weight: 400;">Assist in bringing up new platforms including kernel and bootloader development</li> <li style="font-weight: 400;">Collaborate with our Hardware Engineers and our manufacturing partners on the design of new Meraki products</li> <li style="font-weight: 400;">Maintain the Linux kernel used across products</li> <li style="font-weight: 400;">Develop new features like secure boot and safe remote upgrades</li> <li style="font-weight: 400;">Contribute to Click, a software defined routing framework</li> <li style="font-weight: 400;">Craft data visualizations to intuitively display the performance of different networks and applications</li> <li style="font-weight: 400;">Collaborate with UX designers and analyze user feedback to identify frictional workflows, then build tools to streamline those processes</li> <li style="font-weight: 400;">Improve performance and efficiency of our front end, allowing us to handle increasingly large datasets with minimal delay</li> <li style="font-weight: 400;">Build internal frameworks and refine front end infrastructure to augment developer productivity</li> </ul> <h2>YOU ARE AN OUTSTANDING APPLICANT IF:</h2> <ul> <li style="font-weight: 400;">You have experience with a strong foundation in the fundamentals of computer science</li> <li style="font-weight: 400;">You are proficient with C/C++ programming languages and demonstrate working knowledge with pointers, memory allocation, and bit shifting</li> <li style="font-weight: 400;">You have past project or internship experience working with embedded firmware development, Linux kernel, and/or bootloaders (U-Boot, etc.)</li> <li style="font-weight: 400;">You are interested in the cross between software and hardware and have experience with hardware based performance optimization (crypto accel, multicore, DPDK, etc.)</li> <li style="font-weight: 400;">You strive to build rich and dynamic web applications with front-end frameworks such as React, Redux, Ember, or Angular</li> <li style="font-weight: 400;">You are familiar with programming languages and web frameworks like Ruby (Rails, EventMachine), Python (Django, Flask), or Node.js (Express)</li> <li style="font-weight: 400;">You can expertly work beyond the boundary of frontend code to build the best product</li> <li style="font-weight: 400;">You would flourish within a small engineering team and are excited to tackle open-ended problems</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Hardware Engineer, Summer Internship
San Francisco

2019-10-11T12:31:38-04:00

Engineering – Hardware

Hardware Engineer, Summer Internship

San Francisco,

The modern world runs on the Internet, and the Internet cannot exist without its underlying infrastructure. Meraki makes setting up, managing, and maintaining that infrastructure easier than it has ever been before. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. Our Hardware Team leads all products and control every aspect of creation. From architecture and initial sketches through detailed design and the final drive to mass and sustaining production, nothing escapes the Hardware team's sphere of influence and responsibility. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on nurturing the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed. What we look for in all intern/co-op candidates: <ul> <li style="font-weight: 400;">BA/BS in Computer Science, ECE, EE, ME or STEM related field (in progress)</li> <li style="font-weight: 400;">Clear and effective communication skills</li> <li style="font-weight: 400;">Proactive learners who can quickly pick up working in multiple frameworks, languages and environments</li> <li style="font-weight: 400;">Passionate team players</li> <li style="font-weight: 400;">Continually able to learn from experience and eager for feedback</li> <li style="font-weight: 400;">Previous internship or large scale project experience</li> <li style="font-weight: 400;">Familiarity with the fundamentals of Computer Science (Javascript, CSS, Ruby on Rails, C/C++ or an understanding of databases)</li> </ul> Projects and Work Life: Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a wireless device. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. Examples of Previous Projects: <ul> <li style="font-weight: 400;">Hardware Program Manager for an emerging product starting at the early technical Engineering Validation Testing Phase</li> <li style="font-weight: 400;">Project manager through the PVT stages up to MP</li> <li style="font-weight: 400;">Exploration towards a new research-based platform using bring-up, firmware, and UI development</li> </ul> Intern Benefits: <ul> <li style="font-weight: 400;">Housing assistance in San Francisco for duration of program</li> <li style="font-weight: 400;">Competitive salary</li> <li style="font-weight: 400;">Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li style="font-weight: 400;">Lunch and dinner daily</li> <li style="font-weight: 400;">Customized laptop and desk setups</li> <li style="font-weight: 400;">Medical coverage plans</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Materials Manager
San Francisco

2019-10-15T19:58:55-04:00

Engineering – Hardware

Materials Manager

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. This is a strategic supply chain role that will ensure continuity of supply and materials in support of Meraki Sales. You will perform implementation and maintenance of materials planning process across all product lines. Qualified candidates will have excellent analytical skills, attention to detail, and a strong organizational methodology. In addition, you will have a high degree of adaptability and a willingness to dive in and get things done, all while keeping the big picture in sight. Responsibilities: <ul> <li style="font-weight: 400;">Responsible for readiness, availability, and visibility of materials necessary to meet production schedules and overall supply/demand goals</li> <li style="font-weight: 400;">Partner with JDMs and suppliers to develop key Supply Chain/Material processes in support of supply/demand goals</li> <li style="font-weight: 400;">Drive upside flexibility and create allocation strategies for constrained products that maximize revenue</li> <li style="font-weight: 400;">Identify E&O and other material risks, recommend a critical course of action, and own efforts to mitigate liabilities to the business</li> <li style="font-weight: 400;">Perform periodic Supply Chain audits to monitor JDM’s execution and to ensure accuracy of data in use by JDM.</li> <li style="font-weight: 400;">Prepare and communicate critical materials updates for NPIs, Sustaining and EOL materials</li> <li style="font-weight: 400;">Develop strong relationships with JDMs and suppliers</li> <li style="font-weight: 400;">25% of international business travel is required</li> </ul> You Are: <ul> <li style="font-weight: 400;">Extraordinarily clear. You are able to distill complicated ideas to just the right number of words. You are an excellent listener and can pinpoint what compels an audience.</li> <li style="font-weight: 400;">You are able to work between cross-functional teams, minimize conflict, and advise team members on building consensus.</li> <li style="font-weight: 400;">You use data and team member inputs to make decisions on prioritization and resource allocation. You set measures for success and are committed to quantifying the impact.</li> <li style="font-weight: 400;">Fiercely collaborative. You take an organization-level view and are equally invested in the success of other departments. You invite and act on different points of view.</li> <li style="font-weight: 400;">Protector. You are protective of Meraki’s talent.</li> </ul> Education and Experience: <ul> <li style="font-weight: 400;">Bachelor’s preferably in Supply Chain, Industrial Engineering, Business or a related field</li> <li style="font-weight: 400;">2-4 years of purchasing or material planning experience in consumer electronics or hi-tech manufacturing industry</li> <li style="font-weight: 400;">Exposure to contract manufacturing/JDM model preferred</li> <li style="font-weight: 400;">Experience in product life cycle management</li> <li style="font-weight: 400;">Must have a working knowledge of ERP Operating Systems</li> <li style="font-weight: 400;">Advanced user of Excel, VBA, or similar data visualization tool is required</li> <li style="font-weight: 400;">Experience in working with Asia suppliers and Mandarin is a plus</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. "Everybody In" means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, with beautiful views of AT&T Ballpark, the Bay and beyond. We are equipped with an onsite gym, multiple kitchens stocked with awesome snacks, a coffee bar, catered lunches daily, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Supply Chain, Summer Internship
San Francisco

2019-10-17T14:15:10-04:00

Engineering – Hardware

Supply Chain, Summer Internship

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Meraki’s Supply Chain Management (SCM) Team’s mission is to build agile, flexible, and sustainable supply chains in support of our growing product lines. As a Supply Chain Intern, you will be working on project(s) that help fulfill this mission. Supply Chain Intern projects are focused on taking complexity of supply chains and simplifying them to ensure availability of product for our customers. What we look for in all intern/co-op candidates: <ul> <li style="font-weight: 400;">MA/MS in Supply Chain, Operations, Engineering or a related field (in Progress)</li> <li style="font-weight: 400;">Clear and effective communication skills</li> <li style="font-weight: 400;">Proactive learners who can quickly pick up working in multiple frameworks, languages and environments</li> <li style="font-weight: 400;">Passionate team players</li> <li style="font-weight: 400;">Continually able to learn from experience and eager for feedback</li> <li style="font-weight: 400;">Previous internship or large scale project experience</li> <li style="font-weight: 400;">Familiarity with the fundamentals of Supply Chain, in particular Inventory Optimization and Multi-echelon strategies</li> </ul> Projects and Work Life: Meraki interns and co-ops join the team for 12 and 16 week programs, respectively, and are placed directly onto subteams. During the program, interns/co-ops have the opportunity to work on a small starter project, such as integration and implementation of new tools, before spending the majority of the program on a larger project, such as building the infrastructure for a wireless device. Projects are cross functional, which allow insight into new languages and technologies, help encourage professional growth within engineering, and allow a sense of ownership within the team. Meraki’s engineering teams place a high emphasis on mentorship. Each intern and co-op is matched 1:1 with a mentor who provides continual feedback and guidance throughout the duration of the program. Mentors help with introductions to other team members, overviews of tools and processes, and provide a seamless integration into Meraki life. Intern Benefits: <ul> <li style="font-weight: 400;">Housing Assistance in San Francisco for duration of program</li> <li style="font-weight: 400;">Competitive salary</li> <li style="font-weight: 400;">Weekly social events inside and outside of the office (Giants games, Exploratorium tickets, friendly soccer games)</li> <li style="font-weight: 400;">Lunch and dinner daily</li> <li style="font-weight: 400;">Customized laptop and desk setups</li> <li style="font-weight: 400;">Medical coverage plans </li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Channel Sales

Channel Account Manager, Benelux
Netherlands

2019-11-15T10:59:08-05:00

Channel Sales

Channel Account Manager, Benelux

Netherlands,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Dutch speaking Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across BeNeLux and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape across BeNeLux</li> <li>Business fluency in both Dutch and English (business proficiency in French also beneficial)</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative – you share early and often to engage those around you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Channel Account Manager, Germany
Germany

2019-10-21T08:52:43-04:00

Channel Sales

Channel Account Manager, Germany

Germany,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across Germany and driving rapidly growing revenue from our most strategic partners; the goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape in Germany</li> <li>Business fluency in both German and English</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative – you share early and often to engage those around you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Distribution Program Manager
India

2019-10-30T20:34:01-04:00

Channel Sales

Distribution Program Manager

India,

Cisco Meraki is seeking a highly entrepreneurial Distribution Program Manager to help rapidly scale our partner business through our distribution channel across India. You will be responsible for generating passion and enthusiasm for Cisco Meraki amongst our distributor and partner community, fostering a desire to sell our products and driving partner-led revenue. You will also work closely with the inside sales, field sales, marketing, training and operations teams to build strong partnerships in new and existing channels. Ideal candidates will have strong critical thinking skills, executive presence, excellent organizational and communication skills, creativity, and a passion for growing a business. Successful candidates will possess and an entrepreneurial spirit. If you have a passion for growing a business and proven track record of success, we want to hear from you. This position is full time, based in India. Responsibilities: <ul> <li>Develop, support and strengthen relationships with executives, sales, marketing, and operations in our distributors.</li> <li>Implement business development and marketing plans with assigned distributors to drive exceptional revenue growth with our 2-tier partners.</li> <li>Coordinate and conduct sales and technical training for distributors and our 2-Tier partners to drive capability deep into the channel</li> <li>Collaborate with the APJC Channel and Distribution teams to support the overall growth of our channel</li> <li>Effectively communicate programs, promotions, and product launches effectively across Cisco and distributors to maximize the impact of key initiatives.</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you </li> </ul> Qualifications: <ul> <li>Proven track record of effectiveness and over-performance in sales or partner management role</li> <li>Strong communication and presentation skills</li> <li>5+ Years’ experience in channel management, IT distribution or channel sales. Software/SaaS experience will be highly regarded.</li> <li>Autonomous, team-player, hard-worker, self-motivated, multi-tasking and influential</li> <li>Strong negotiation, objection handling and closing skills</li> <li>Able to travel up to 30% of time</li> <li>University Degree preferred</li> <li>Business fluent in English</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Strategic Sales Manager - Japan
Tokyo

2019-10-11T12:31:38-04:00

Channel Sales

Strategic Sales Manager - Japan

Tokyo,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Founded in 2006, Cisco Meraki has grown to become an industry leader in the IT space, with over 250,000 customers and one and a half million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Strategic Sales Manager on the Service Provider Sales team, you will be responsible for building and maintaining relationships with large Service Providers across the Japan region. You’ll be playing a key role in growing Meraki’s SP route to market and shaping the go-to-market strategy in this segment. Part strategic selling, part business development and part channel sales, this high-profile role requires a diverse skillset and entrepreneurial mindset. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with Meraki and Cisco account teams. This is a high-energy position requiring an individual to be extremely motivated with a hunter mentality What you will do: <ul> <li>Acquire new service provider relationships for Meraki’s growing Cloud Networking portfolio</li> <li>Develop partnerships that lead to new managed service offers based on Meraki technology</li> <li>Close sell-to opportunities (ex: Public Wi-Fi, internal use) generating new revenue for Meraki</li> <li>Partner with Cisco and Meraki account teams to close deals with end-users</li> <li>Drive marketing and demand generation programs that build new pipeline</li> <li>Negotiate business relationships and contracts</li> </ul> Who you are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> </ul> Minimum Qualifications: <ul> <li>5+ years of large scale strategic sales experience</li> <li>Background selling to or through service providers and/or selling managed services</li> <li>Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Documented track record of success</li> <li>Background selling IP networking, wireless and security technologies</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Training and Evangelism

Community Manager
San Francisco

2019-10-11T12:31:38-04:00

Training and Evangelism

Community Manager

San Francisco,

<h2>Community Manager</h2> The Training & Evangelism team is a highly interdisciplinary part of the Cisco Meraki organization. We help to drive market adoption by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants. As part of this mission, we support an active online community for ongoing peer-to-peer engagement, troubleshooting, and learning. The community launched in August 2017 and currently has over 25,000 members and 4,500 unique logins per month. We are looking for an experienced Community Manager to lead the continued growth and evolution of the Meraki Community. If you’re a strategically-minded community leader who delights in the details of community configuration and content moderation, we’d love to talk to you. <h2>Responsibilities</h2> <ul> <li>Own and execute on the roadmap for community growth and evolution</li> <li>Collaborate with the Community Engagement Manager and marketing teams to create editorial calendars that keep the community engaged and growing</li> <li>Support and evolve our super user program and reputation / rewards programs</li> <li>Interface extensively with internal and external stakeholders, including customers, partners, and departments such as Sales, Marketing, Product and Support</li> <li>Evolve and own the community KPIs</li> <li>Oversee technical, integration, and system administration aspects of the community (we use the Khoros community platform, SAML-based SSO, Salesforce, and Marketo)</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>5+ years of experience in community management, customer advocacy, or product management</li> <li>Proven ability to work collaboratively with others across a large organization</li> <li>Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions</li> <li>Self-starter able to thrive in a fast-paced, global, and dynamic environment</li> <li>Understanding of UX design and development of community platforms to deliver the best user experience</li> <li>Familiarity with the administrative and technical aspects of community platforms (Khoros / Lithium a plus)</li> <li>Active member of an online community</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Evangelist
San Francisco

2019-11-06T16:49:52-05:00

Training and Evangelism

Technical Evangelist

San Francisco,

Cisco Meraki is seeking a passionate network engineer to help build technical capabilities for our partner organizations in North America. In this position, you will be responsible for evangelizing Cisco Meraki through our world-class CMNA technical certification course and other focused engagement programs. You will help Cisco Meraki partner engineers to build the technical expertise that they need to sell, deploy, and support Meraki networks. Technical enablement is a critical lever in growing sales, building channel loyalty, and improving the performance of our partners. You will be in a highly visible role on a rapidly growing team at the forefront of cloud networking. An ideal candidate will have deep technical knowledge and experience, excellent communication skills, creativity, and a passion for teaching others about technology. <h2>Responsibilities:</h2> <ul> <li>Deliver Certified Meraki Networking Associate (CMNA) training sessions in major cities throughout North America</li> <li>Develop compelling technical content for various training programs</li> <li>Develop and deliver technical updates and other customized training sessions for high priority partners</li> <li>Contribute technical expertise to content creation and new initiatives</li> <li>Serve as a technical resource for engineers at high priority partners</li> </ul> <h2>Qualifications:</h2> <ul> <li>Comprehensive technical expertise in systems integration, LAN/WAN technologies, network design, and supporting diverse network architectures</li> <li>Demonstrated project management skills and attention to detail</li> <li>Ability to translate complex topics into simple and clear explanations</li> <li>Experience working on cross-functional teams and facilitating successful project outcomes</li> <li>Assured and articulate public speaking skills in front of large and diverse technical audiences</li> </ul> <h2>Other Requirements:</h2> <ul> <li>1-5 years of experience in a technical role (sales engineer, network/systems engineer, technical marketing, technical training, etc.)</li> <li>Excellent written and verbal communications</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>Excitement about traveling 50%+ to deliver trainings to top partners organizations</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Finance

Accounting Manager
San Francisco

2019-10-11T12:31:38-04:00

Finance

Accounting Manager

San Francisco,

It's an exciting time to work at Cisco. Every single day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience. The Business Entity Finance (BEF) team has an exciting opportunity for an Accounting Manager supporting Cisco’s fastest growing Meraki Business Unit. This position is located in San Francisco, but may require travel to San Jose on an ad hoc basis. What You Will Do: <ul> <li>Manage and oversee end to end Meraki US entity accounting including: <ul> <li>Month-end close</li> <li>Supply chain accounting</li> <li>Inter-company accounting</li> <li>Limited Fx accounting</li> <li>Elimination entries</li> <li>Limited revenue/deferred revenue</li> <li>Prepare journals and reconciliations</li> <li>Review journals prepared by staff accountants</li> </ul> </li> <li>Manage the non-standard deal review meetings and track non-standard revenue items</li> <li>Perform monthly and quarterly SOx controls</li> <li>Participate in various ad hoc projects, including but not limited to, new entity enablement, new business models, operation automation, etc.</li> <li>Liaise with Cisco counterparts to ensure correct accounting and processes are being followed</li> <li>Craft and build partnerships with cross functional teams to allow for timely completion of projects and knowledge sharing.</li> </ul> Required Qualifications and Skills: <ul> <li>Bachelor’s Degree in Finance or Accounting (CPA preferred)</li> <li>At least 5-8 years of dynamic experience in Finance, Accounting, Audit or related areas</li> <li>Excellent written and verbal communication skills</li> <li>Capable of working cross functionally with teams and commit to deadlines, cultivating a positive work environment</li> <li>Ability to prioritize and actively manage competing deliverables to meet business commitments and partners' expectations</li> <li>Great teammate, capable of dealing with complex issues</li> <li>Proficiency in Excel and PowerPoint is required</li> </ul> Nice to Have Qualifications and Skills: <ul> <li>Hands on experience and knowledge of Microsoft’s Great Plains or Oracle ERP modules</li> <li>Big 4 Audit Experience</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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HR / Staffing

EMEA Talent Acquisition Manager
London

2019-10-22T00:17:04-04:00

HR / Staffing

EMEA Talent Acquisition Manager

London,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. As Meraki’s EMEA Talent Acquisition Manager, you will lead a group of hardworking talent professionals focused on attracting leading talent. You love working in a dynamic environment and are motivated by building targeted strategies to attract discerning, expert professionals. You seamlessly establish trust with business leaders and can coach them on how to better build and strengthen their teams and our performance across EMEA. You have expertise recruiting across cultures and functions. You are a talent magnet, are committed to developing others, and have a track record of leading teams that have the skills and motivation to consistently deliver on their goals. You have led transformative teams, know when to take strategies off the shelf or build them from scratch, and are invested in creating a culture of that works for all. <h2>What you will do:</h2> <ul> <li>Recruit, lead and develop a team of 5+ invested professionals (non-technical/technical recruiters, and coordinators).</li> <li>Partner with our EMEA leaders to fully understand the business needs and hone recruiting priorities and hiring objectives across all countries.</li> <li>Serve as the primary TA point-person for EMEA, aggregating a view across Early in Career and the corporate functions to present a complete talent landscape for our Theater Regional Leaders and Director of Talent.</li> <li>Work across the TA practice areas (ex brand, operations) to develop and drive an engaging candidate experience across all departments/locations.</li> <li>Build an insights-rich recruiting practice, using data to inform and improve our recruiting strategy, measurement, and motions.</li> <li>Collaborate with the people functions and business leadership to ensure a consistently diverse talent pipeline and inclusive candidate experience.</li> <li>Ensure compliant and effective recruiting practices. Develop trainings and support structures to educate managers and recruiting resources on leading practices.</li> </ul> <h2>Who you are as a Leader:</h2> <ul> <li>Candid: You communicate often, providing clear purpose, direction, goals, and measures</li> <li>A Career Champion: You invest in your team’s growth and development.</li> <li>Results Driven: You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships. You effectively prioritize and love to craft executable project plans.</li> <li>Trustworthy: You commit to earning trust every day through your actions and openness</li> <li>Strong Communicator: You articulating ideas clearly and succinctly and deploys influence when necessary</li> </ul> <h2>Requirements and qualifications include:</h2> <ul> <li>Recruiting/HR leadership experience that includes building multi-country recruiting strategies.</li> <li>Extensive experience closing leadership or hard-to-fill positions.</li> <li>Excellent communication and relationship-building skills; ability to get along with others professionally and with tact.</li> <li>Ace with Microsoft Suite, Google Applications, recruiting platforms/tools and applicant tracking systems. (Greenhouse experience is a plus)</li> <li>Passion for the mission, product, and culture of Cisco Meraki.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Product Management

Product Architect - Global Sales Segments & Industries
San Francisco

2019-11-05T15:53:14-05:00

Product Management

Product Architect - Global Sales Segments & Industries

San Francisco,

The Cisco Meraki team is seeking a driven Product Architect to align with Cisco’s Global Sales Segments & Industries (GSSI) organization and support global sales plays, events, and enablement for the market. Meraki is changing the way the industry thinks about IT, and you will support the charge to continue driving this change. You will be interlocking with many groups (Meraki Business Unit, Meraki Sales Specialists, the Global Segments teams including Commercial, Public Sector, Enterprise, and Service Provider, the Industry Solutions Group, the Global Specialist Sales organizations and more) to help ensure that: <ol> <li style="font-weight: 400;">There is alignment between the various stakeholders to drive Meraki growth.</li> <li style="font-weight: 400;">Leaders in the global teams are excited and empowered to include Meraki solutions in their messaging and programs. </li> </ol> You have a background in supporting both sales and GTM strategy teams and a strong understanding of the Meraki products and solutions. In addition, you will need to be extremely creative in your approach, delivering unique and new ways to accelerate and scale programs, metrics and success measures to your cross-functional teams. Responsibilities: <ul> <li style="font-weight: 400;">Lead the charge for GSSI interlock and enablement surrounding Meraki and the inclusion within the sales plays, platforms, messaging, programs</li> <li style="font-weight: 400;">Work closely with the GSSI team as well as the field and sales leadership (both account sales and specialists) to understand the best opportunities for net new Meraki-only and hybrid motions.</li> <li style="font-weight: 400;">Work with Cisco Marketing, Sales, and Channel teams to drive adoption and awareness, with a deep coordination with the other Meraki teams that are focused on global go-to-market strategy.</li> <li style="font-weight: 400;">Gain feedback from various teams within Cisco on Meraki program evolution to help scale and accelerate the growth of the Cisco Meraki business.</li> </ul> Qualifications: <ul> <li style="font-weight: 400;">Deep relationships with Cisco global segment and global specialist teams</li> <li style="font-weight: 400;">Executive presence and ability to gain trust with senior executives and leaders</li> <li style="font-weight: 400;">2-5 years of work experience with routing, switching and wireless solutions</li> <li style="font-weight: 400;">Ability to create comprehensive reporting/metrics schemas</li> <li style="font-weight: 400;">Technical background in routing/switching/security </li> <li style="font-weight: 400;">Experience in customer facing and cross-functional roles preferred</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> <li style="font-weight: 400;">Familiarity with the Meraki portfolio and related solution is desired and a significant plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Senior Manager, Product Management - Security and Trust
San Francisco

2019-10-11T12:31:38-04:00

Product Management

Senior Manager, Product Management - Security and Trust

San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead the Security and Trust product management group. Your mission will be to strengthen security and privacy as a competitive advantage in our product strategy. You will also be driving Meraki’s compliance strategy as we expand our addressable markets into federal governments and new security oriented verticals. You will expand Meraki’s cloud capabilities in collaboration with Engineering, Security, Legal, and Meraki product teams across the company (wireless APs, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we have the most advanced and secure cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and interface with our exceptional sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the leading edge of cloud connected hardware. Every single day is truly unlike the one before. Your penchant for approaching problems with creative solutions, a real passion for engineering, and ambition to be part of (and lead) an inspiring team are the tools that you’ll need to be a Meraki Product Leader. Responsibilities <ul> <li style="font-weight: 400;">Define the strategy for privacy, security, and compliance for the Meraki cloud and product lines in collaboration with Engineering, Security and Legal teams</li> <li style="font-weight: 400;">Attract, build, and run a diverse team of talented product managers</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</li> <li style="font-weight: 400;">Work with our talented engineering teams to build the right software capabilities to address those use cases</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Assist and train our rapidly growing sales team</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> Qualifications <ul> <li style="font-weight: 400;">8+ years of experience in a Product Management role</li> <li style="font-weight: 400;">5+ years of experience in cloud security and software development</li> <li style="font-weight: 400;">3+ years of people management experience</li> <li style="font-weight: 400;">Have excellent communication skills and can articulate a compelling security vision</li> <li style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</li> <li style="font-weight: 400;">Prior privacy and compliance experience with knowledge of regulations such as GDPR, ISO 27001, PCI, Common Criteria, SOC, FISMA, HIPAA, and FedRAMP</li> <li style="font-weight: 400;">BA/BS in Information Systems, Computer Science, Engineering or related degree</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Operations

Channel Operations Specialist
London

2019-10-11T12:31:38-04:00

Operations

Channel Operations Specialist

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewardi At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki is looking for a new Channel Operations Specialist to help support our internal Partner Channel Operations in EMEAR. The Meraki Channel Operations team is the face of Meraki Operations for Partners, Distributors and Cisco Meraki Sales constituents. Meraki Channel Operations provides operational engagement and advisory services to partners, distributors and sales stakeholders across Cisco Meraki’s commerce processes for our products, services and software business. You: <ul> <li>Can translate Cisco Meraki/Partner priorities in a consultative manner to drive operational excellence.</li> <li>Solution minded to understand root cause and implement necessary changes.</li> <li>Comfortable understanding the business of Cisco Meraki and our partner companies – from all operational aspects.</li> <li>Ability to build and manage relationships within Cisco Meraki and externally.</li> <li>Strong collaboration, influencing and facilitation skills; ability to influence and lead key decision makers, outside of organization and across roles and functions.</li> <li>Ability to lead through transformation and strong change management skills.</li> <li>Demonstrated planning and organizational skills as well as the ability to work to very tight timelines and deliverables.</li> <li>Take-charge attitude, flexible and resilient.</li> <li>Excellent communication skills at all levels of management - presentation as well as interpersonal.</li> <li>Ability to adapt quickly to changing priorities.</li> <li>Data analytics skills with ability to translate data into business intelligence.</li> <li>Advanced level of PowerPoint and Excel software skills.</li> <li>Knowledge of SFDC, GP & Oracle suites, BI tools will be a plus.</li> <li>Ability to travel</li> </ul> Responsibilities <ul> <li>Builds reports and presentation materials describing project/task objectives, methods, data, and results for multi-functional teams.</li> <li>Become an expert on operational processes and serve as a go-to resource for internal constituencies on a day to day basis</li> <li>Work cross functionally to help on resolution of operational issues</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Apply sound judgment in managing stakeholders’ expectations by approaching & collaborating with various business functions within Cisco Meraki such as (but not restricted to) Sales, Shipping, Orders, Legal, Compliance, Channels, Finance, Sales Support, Sales Admin, Cisco CPS and other Cisco cross-functional teams globally.</li> <li>Focus on complex/non-standard global deal management and business enablement aspects across product/service and software, aligned to unique Partner types and business models.</li> <li>Develop an annual Operations Plan for the covered accounts aligning these plans to Cisco Meraki’s channel sales business plans and business priorities.</li> <li>Agree on relevant metrics as part of the operational plan, to measure progress/achievements and identify focus areas. Work on measures and report out on these quarterly. Drive accountability with each owner of the metrics.</li> <li>Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights needed to drive productivity and profitability.</li> <li>Drive partner backlog management analysis & communication.</li> <li>Provide high-touch engagement with the main CPS stakeholders and cross-functional SMEs.</li> <li>Provide training and support to local sales teams, wider Meraki operations and partners on new offerings, business models and tools.</li> <li>Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation rollouts where required.</li> <li>Represent Meraki transactional services to the field and partner community, ensuring processes are understood and followed. Drive discussions with Customer Service/Meraki Transactional teams on process improvements, push for root cause analysis and ensure teams are accountable to drive improvements in the service provided.</li> <li>Ensure continued self-learning especially on new business models, software, acquisitions.</li> <li>Active participation in relevant CPS and Cisco Meraki forums and activities.</li> </ul> Qualifications <ul> <li>BA/BS degree or equivalent plus +3-5 years related experience in a similar industry.</li> <li>Eloquent in spoken and written English with good communications skills in both – another language is a plus.</li> <li>Experience working with Channel Partners or in a relevant technology industry or a similar role with an OEM.</li> <li>Relevant experience and understanding of commerce Operations.</li> <li>Experience driving cross-functional and/or global initiatives.</li> <li>Experience with Cisco Meraki’s Portfolio of Product, Software, Services and understanding of Cisco’s Partner Programs a plus.</li> <li>Project Management/DMAIC/Six Sigma certification a plus.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. We value diversity at our company and do not discriminate. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Channel Operations Specialist - Tokyo
Tokyo

2019-10-11T12:31:38-04:00

Operations

Channel Operations Specialist - Tokyo

Tokyo,

 With the acquisition of Meraki, Cisco created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, Cisco Meraki is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are seeking an Operations specialist to enable and manage our partner operations in Japan. This individual must be able to hit the ground running, embrace change, and find excitement in working at the forefront of Cisco Meraki’s international expansion. You will be Meraki’s first Operations employee in Japan! As our new specialist, you will onboard and train a variety of new partner accounts, as well as working cross functionally within Meraki to support existing relationships and manage new process to improve product orderability. This role will also need to be familiar with operational processes pertaining to Meraki’s ability to fulfill customer orders in Japan, including but not limited to the import and export of product. This role is perfect for someone who enjoys learning something new every day and solving complex problems to make an impact in a fast-growing organization. Responsibilities: <ul> <li>Manage onboarding of new distributors including executive engagement and operational enablement through to systems set-up and logistics</li> <li>Become an expert on operation and fulfillment processes and serve as a go-to resource for internal and external constituencies on a day to day basis</li> <li>Be a point of contact for customs officials should questions about import and export arise</li> <li>Collaborate with regional distribution account managers to review distributor performance and identify areas of growth and improvement</li> <li>Identify gaps, and create process improvements to increase efficiency of regional ordering and fulfillment</li> <li>Communicate and cooperate with teams across international time zones</li> <li>Other duties as assigned</li> </ul> Qualifications: <ul> <li>3-5 years of experience in an operational or customer service capacity</li> <li>JLPT N1 or Japanese fluency equivalent, English fluency required</li> <li>Excellent communication, presentation, and analytical skills</li> <li>Proficiency in Excel and PowerPoint tools</li> <li>Familiarity working with cross functional teams in a fast paced environment</li> <li>High degree of motivation, autonomy in work, and organizational skills required</li> <li>Ability to manage and deliver on multiple and competing projects</li> <li>Proven problem solving skills with an emphasis on execution</li> <li>Energetic, personable, and comfortable working with just about anybody</li> <li>Knowledge of Cisco quoting and ordering tools</li> <li>Logistical experience with Japanese customs and importation processes</li> <li>BS or BA education equivalent, preferably in a relevant field</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Customer Service Representative
Chicago

2019-11-06T14:42:50-05:00

Operations

Customer Service Representative

Chicago,

Cisco Meraki is searching for a Customer Service Representative to join our Operations team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? Responsibilities: <ul> <li>Communicate effectively and clearly with distributors, partners, and customers regarding order inquiries via email</li> <li>Ensure customer satisfaction and provide professional follow up to address any inquiry that requires additional information</li> <li>Assist the Returns team with processing return shipping labels</li> <li>Collaborate with various operations teams when supporting projects</li> <li>Other duties as assigned</li> </ul> Requirements: <ul> <li>Excellent organizational and collaboration skills</li> <li>Superb attention to detail</li> <li>Ability to work in a fast-paced, evolving environment</li> <li>Excellent English language, both written and verbal communication skills</li> <li>Talent for comprehending customers issues and critical thinking</li> <li>Additional language proficiency is a plus</li> </ul> Wonder what it is like to work for Cisco Meraki? You will be based in our gorgeous office based in the heart of Chicago, with stunning views of the city. Meraki offers a kitchen stocked with high-quality snacks and coffee machines, free catered lunches every day, and a generous benefits package. Not to mention our brilliant team who are happy to help you learn. What else could you possibly ask for? Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Demand Planner
San Francisco

2019-10-11T12:31:38-04:00

Operations

Demand Planner

San Francisco,

How good are you at predicting the future? Cisco Meraki is searching for a Demand Planner to join our Operations team in San Francisco! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You:</h2> We are a team constantly striving to build and improve our demand planning process. To jump into this team, you are a curious, motivated and enthusiastic individual who thrives in a constantly growing environment. You are someone who is highly flexible and able to adapt to sudden change. You love jumping into data and evaluating trends and collaborating cross functionally with multiple teams such as the Supply, Hardware, Product Management, Sales and Finance teams, to resolve product sales forecast for future 12 months. <h2>What You Will Do: </h2> <ul> <li>Evaluate historical trends and inputs from cross-functional teams to create a monthly forecast for your product families.</li> <li>Drive supply chain purchase of materials in support of the plan based on your forecasting.</li> <li>Active Cross-Functional meeting attendance/participation for key insight gathering (Product Management, Finance, Supply Chain and Other).</li> <li>Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.</li> <li>Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs) for their product families.</li> <li>Actively monitors forecast status throughout quarter and takes prompt corrective action.</li> </ul> <h2>Qualifications and Skills:</h2> <ul> <li>BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics</li> <li>Interest in wireless networking products</li> <li>Minimum 1-2-year professional experience in analytics</li> <li>Be able to work well within a team as well as having a strategic mindset and being hardworking as an individual</li> <li>Advanced Excel capabilities e.g. Pivot tables, chart creation, and presentation of data</li> <li>Analytical, detail- focused, organized, focused and strong presentation skills required</li> <li>Confident in your ability to present to Executive levels within the organization.</li> <li>Possess the ability to make timely and well-informed decisions based on data analysis</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Order Administrator
Chicago

2019-10-11T12:31:38-04:00

Operations

Operations Order Administrator

Chicago,

Cisco Meraki is searching for an Order Administrator to join our Operations team in Chicago! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You:</h2> You are ready to take on our growing business. You are a hard worker who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. You love the challenge of processing and delivering of Meraki products to customers around the world. You are eager to work with our sales teams, customers and other departments within the company, to review and process incoming purchase orders. Finally, you are eager to grow your professional career with our industry-leading team. <h2>What You Will Do:</h2> <ul> <li>Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers</li> <li>Customer service/support – handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person</li> <li>Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)</li> </ul> <h2>Requirements:</h2> Work and Education: <ul> <li>Bachelor’s degree is a must-have. No exceptions.</li> <li>1+ years of experience, minimum, working with data entry, customer service, or similar experience.</li> <li>Familiarity with Microsoft Office programs, such as Word, Outlook, Excel</li> <li>Excellent organizational and collaboration skills</li> <li>Ability to work in a rapidly changing environment.</li> <li>Familiarity with Salesforce.com is a bonus!</li> </ul> Wonder what it is like to work for Cisco Meraki? You will be based in our gorgeous office based in the heart of Chicago, with stunning views of the city. Meraki offers a kitchen stocked with high-quality snacks and coffee machines, free catered lunches every day, and a generous benefits package. Not to mention our brilliant team who are happy to help you learn. What else could you possibly ask for? Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Specialist II
Pennsylvania

2019-11-14T18:08:41-05:00

Operations

Operations Specialist II

Pennsylvania,

Our Operations team is very excited to continue growing our team by adding a new remote Operations Specialist II located at our largest international 3PL! As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team? <h2>You: </h2> As our new Operations Specialist II, you will support the shipping needs of customers, sales, and operations teams, and to facilitate the flow of shipments to customers. You will have a high attention to detail, and enjoy making sure everything is in perfect order. You have excellent problem-solving abilities, and an enthusiastic attitude that makes you happy to come to work every single day. Finally, you love a challenge and you are ready to take on new obstacles and help build our extraordinary operations team. <h2>What You Will Do:</h2> <ul> <li>Handle the allocation of orders and transmission to the distribution center (USE).</li> <li>Coordinate day-to-day activities to support the fulfillment of outbound orders at the DC.</li> <li>Manage Meraki's shipping email inbox.</li> <li>Troubleshoot orders in ERP and Middleware AKA transmission systems.</li> <li>Lead daily communications with 3PL</li> <li>Craft and run daily internal and 3PL reconciliation reports</li> <li>Work with carriers to resolve domestic and international shipping challenges</li> <li>Other duties as assigned.</li> </ul> <h2>Qualifications:</h2> <ul> <li>BS or BA degree is required.</li> <li>1 – 3 year’s experience working with a fulfillment warehouse and/or a logistics team preferred.</li> <li>Experience with international shipping, customs documents, carriers, and forwarders.</li> <li>Excellent organization, leadership, and strong communication skills (In-person, phone, email, meetings).</li> <li>Excellent MS Excel skills are required (pivots, basic formulas, and VLOOKUP).</li> <li>Being detailed oriented.</li> <li>Experience with Salesforce, Dynamics GP, or other ERP system preferred.</li> <li>Proven analytical and problem-solving skills.</li> <li>Ability to adapt to changing conditions and work assignments.</li> </ul> Based in our third-party logistics warehouse in Bethlehem, Pennsylvania, Meraki offers a generous benefits package. Are you wondering what it is like to work at Cisco Meraki? Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Operations Specialist II
San Francisco

2019-10-11T12:31:38-04:00

Operations

Operations Specialist II

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Our Operations team is very excited to continue growing by adding a new Operations Specialist! As our new Operation Specialist, you will support the shipping needs of customers, sales, and operations teams, and help facilitate the flow of shipments to customers. This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude. <h2>Responsibilities:</h2> <ul> <li>Oversee day-to-day activities to support the fulfillment of customer outbound orders.</li> <li>Responsible for the allocations of orders based on inventory availability</li> <li>Facilitate seamless communication between Meraki and the third-party distribution center</li> <li>Support system updates to accommodate new ship services</li> <li>Craft daily internal and 3PL reconciliation reports</li> <li>Coordinate Support on ad-hoc basis outgoing customer shipments from office</li> <li>Analyze export/import data from various internal and external data sources</li> <li>Manage Meraki's shipping email inbox.</li> <li>Other duties as assigned</li> </ul> <h2>Requirements and Qualifications:</h2> <ul> <li>BS or BA degree required</li> <li>1-2 years of experience working with a fulfillment warehouse and/or a logistics team, and experience with shipping, carriers, and forwarders is a plus</li> <li>Excellent organization and communications skills (phone, email, meetings)</li> <li>MS Excel skills are required (basic formulas, vLookups, pivots)</li> <li>Impeccable attention to detail</li> <li>Experience with Salesforce, Dynamics GP, or other ERP system preferred.</li> <li>Proven analytical and problem-solving skills.</li> <li>Ability to adapt to changing conditions and work assignments.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Project Manager
San Francisco

2019-10-22T11:57:18-04:00

Operations

Project Manager

San Francisco,

The Operations Team within Meraki, the cloud division of Cisco, is seeking a new Project Manager! This new position will be responsible for managing a wide variety of fulfillment projects. To be successful in this role, you will need to gain a thorough understanding of Meraki fulfillment systems and drive project deliverables to meet implementation timing. This person will coordinate between Meraki teams and distribution centers to ensure a successful handover to the regional shipping team. Responsibilities: <ul> <li>Document and maintain standard operating procedures with the distribution center in alignment with Meraki processes</li> <li>Lead cross-functional meetings within Meraki and the distribution center</li> <li>Develop and coordinate UAT and hand over strategy between Operation Project Managers and the fulfillment teams</li> <li>Identify system or process gaps and drive change implementation within Operations and the DC</li> <li>Develop and monitor data analytics in the fulfillment process</li> <li>Run cost analysis for all distribution centers</li> <li>Lead trend analysis and reporting metrics for QBR with the DC </li> <li>Other duties as assigned</li> </ul> Requirements and Qualifications: <ul> <li>Experience working in fulfillment, logistics, or supply chain role preferred</li> <li>2 years experience in business analysis or a related field preferred</li> <li>Experience managing projects, timelines, and driving deliverables is highly preferred</li> <li>Exceptional business acumen with analytical and strategic thinking skills</li> <li>Ability to influence stakeholders and work cross functionally to determine acceptable solutions</li> <li>Proven ability to work effectively in a changing, rapidly growing environment</li> <li>Able to travel domestically and internationally up to 10%</li> <li>Ability to communicate with international distribution centers in different time zones </li> <li>BA or BS degree required</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Software/Integration Developer
London

2019-11-19T06:07:17-05:00

Operations

Software/Integration Developer

London,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Meraki team is seeking an expert Java Developer to join our team in London. We are taking orders 24/7 and shipping them all over the world. The tiniest hitch in that process can cost us an incalculable amount in dollars and lost hours. That’s where you come in. <h2>You:</h2> You’ll be joining the existing development team to improve, develop, and maintain the processes that form Meraki’s backbone. We expect your tool kit to be diverse: customising Middleware or creating your own solutions in Rails as appropriate, with a ton of Java as the keystone integrating our various systems. <h2>What You Will Do: </h2> <ul> <li>Integrating our ERP system with warehouses’ systems using Java</li> <li>Create an automated routing guide that allows the system to determine shipping features based on customer-selected criteria using Java</li> <li>Optimising operational processes using WebMethods BPMS, Java, and scripting languages</li> <li>Using Rails to customize order entry interface, improving order flow and reducing order processing time</li> <li>Allowing users to gain more insight into business performance by enhancing the data warehouse</li> <li>Automate, streamline, and improve existing processes to allow Operations to do more with less</li> </ul> <h2>Requirements and Qualifications:</h2> <ul> <li>BS in Computer Science or related discipline</li> <li>5+ years programming experience with Java. Ruby experience is a plus. Considerable PERL experience considered in lieu of some Java experience</li> <li>Professional experience with large scale ERP systems a huge plus – we use Great Plains</li> <li>Solid experience with integration software – we use webMethods</li> <li>Facility with application APIs – Salesforce, SOAP, REST, etc.</li> <li>Prior experience with architecting business solutions using knowledge of Middleware, databases, and scripting languages</li> <li>Proficiency in SQL and XML sufficient to maintain a pre-existing database</li> </ul> <h2>Great to Have:</h2> <ul> <li>Sysadmin and performance tuning skills</li> <li>Passion for improving existing home-brewed tools and programs to make life easier for everyone</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply

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Sales Operations

Sales Insights Analyst, Sales Strategy
London

2019-11-14T05:48:09-05:00

Sales Operations

Sales Insights Analyst, Sales Strategy

London,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customise the direction by ensuring our organizational challenges and opportunities are driving towards the best results. In this highly collaborative role, we will put your analytical skills to the test by building dynamic territory and revenue models to help build equitable sales patches. You will be relied on as the expert in sales territory planning, understanding the best ways to segment all of our EMEAR sales teams. You will be responsible for managing relationships with executive sales leadership while communicating with local sales management. Organization and attention to detail are key in this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of projects at a fast pace. You are looking to expand your analytical portfolio and are passionate about learning to enable your teammates into success. You will: <ul> <li>Partner with sales management and become a trusted advisor. Do this by providing deep quantitative insights matched with thoughtful operational process that is based on understanding of key business drivers.</li> <li>Build rep territory and segmentation models; act as primary advisor on sales coverage to Sales Leadership.</li> <li>Produce & automate weekly, monthly, and quarterly reporting; lend insight to the reporting.</li> <li>Develop deep understanding for existing Sales and Sales Operations processes, including rep territory tools and lead routing of data management, forecasting, sales opportunities, dashboards and reports.</li> <li>Partner with Sales Operations teams on developing process improvements to standardise, automate and optimise central processes in a scalable approach</li> <li>Partner with Sales Strategy to help with quota setting and headcount planning process.</li> <li>Use your past experience driving reporting, insights and analytical rigor to mentor teammates and develop peers.</li> <li>Team-up with leadership to discover and build new planning and insights projects.</li> </ul> You are: <ul> <li>A curious, quick learner who adapts well to a fast-moving environment and keeps projects moving forward, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle!</li> <li>Energetic, personable, and comfortable working under tight deadlines.</li> <li>You are a standout colleague who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles</li> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures!</li> <li>Able to Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li>Able to deal with complex problems and present recommendations and findings in a clear, concise format</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>You commit to earning our team’s trust every day through your actions and transparency.</li> </ul> You have: <ul> <li>6+ years relevant experience in Sales Operations or other Sales Support functions, with specific experience in territory management and headcount strategy</li> <li>Experience with the technical aspects of Salesforce, particularly in reporting and hierarchy management.</li> <li>Strong analytical experience in financial modeling and data analysis.</li> <li>The ability to think globally and strategically</li> <li>Past experience executing on strategic processes</li> <li>Can prioritise tasks efficiently & solve problems independently.</li> <li>High degree of attention to detail.</li> <li>Solid understanding of sales and business processes.</li> <li>Excellent written and verbal communication skills in English plus another EMEAR specific language [German, French, Dutch]; you are comfortable making recommendations to sales leadership.</li> <li>Understanding of EMEAR geography and differences between its sub-regions. Familiarity with complexities caused by sales cycles in different countries.</li> <li>Demonstrated ability to build collaborative relationships with other departments.</li> <li>A good sense of humor.</li> <li>Strong experience in Excel; SQL and technical aspects of data a strong plus.</li> <li>A bachelor’s degree.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognise that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Sales Operations Analyst
San Francisco

2019-10-11T12:31:38-04:00

Sales Operations

Sales Operations Analyst

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you will shape the future of our business and the experiences of our employees and customers. We’re looking for a proactive, data-driven Sales Operations Analyst to join our dynamic and growing Sales Operations team. As a Sales Operations Analyst, you’ll be a thought partner for our sales team, developing and delivering insights, and driving efficiency, scale, and productivity for a global organization. In this highly collaborative role, you will test your process improvement and strategy skills by building and improving upon existing operations, documentation, and systems organization. Strong communication comes naturally to you when providing these insights to sales leaders, as you’ll act as a subject matter expert for sales dashboards to help leaders drive their business. You’ll hone your ability to manage large projects as Meraki continues to rapidly expand, resulting in the need for new sales processes and tools. <h2>What you will do:</h2> <ul> <li style="font-weight: 400;">Manage and improve upon existing sales and sales operations process</li> <li style="font-weight: 400;">Build and manage rep territory and lead routing rules in Salesforce.com</li> <li style="font-weight: 400;">Produce & automate weekly, monthly and quarterly reporting as required</li> <li style="font-weight: 400;">Develop and improve the functional areas of data management, forecasting, sales opportunities, dashboards and reports</li> <li style="font-weight: 400;">Work cross functionally to integrate Cisco data and systems into CRM</li> <li style="font-weight: 400;">Manage Salesforce user requests, system troubleshooting, and system escalations</li> <li style="font-weight: 400;">Mentor teammates and help develop peers</li> <li style="font-weight: 400;">Work with leadership on ad-hoc strategic operational projects</li> <li style="font-weight: 400;">Perform monthly revenue and account audits</li> <li style="font-weight: 400;">Analyze sales representative efficiency and effectiveness and make tool and process improvement recommendations</li> </ul> <h2>You are:</h2> <ul> <li style="font-weight: 400;">Curious and a quick learner who loves a fast-paced and ambiguous environment.</li> <li style="font-weight: 400;">Creative, you think about the team and business first, and stay engaged through challenging moments.</li> <li style="font-weight: 400;">A strong communicator and can take complicated ideas and share them back clearly and simply.</li> <li style="font-weight: 400;">Collaborative, committing to finding the best solution, and working across teams toward a shared outcome.</li> <li style="font-weight: 400;">Accountable, managing your failures, taking pride in learning from them, and finding a way forward that comes naturally to you.</li> </ul> You have: <ul> <li style="font-weight: 400;">4+ years relevant experience in Sales Operations</li> <li style="font-weight: 400;">Bachelor’s Degree with a technical or quantitative focus</li> <li style="font-weight: 400;">Experience with technical aspects of Salesforce, particularly in reporting and hierarchy management</li> <li style="font-weight: 400;">Can project manage process improvement initiatives from fruition to execution</li> <li style="font-weight: 400;">Ability to think globally and strategically, then roll up sleeves to execute</li> <li style="font-weight: 400;">Ability to prioritize tasks efficiently and solve problems independently</li> <li style="font-weight: 400;">High degree of attention to detail</li> <li style="font-weight: 400;">Energetic, personable, and comfortable working under tight deadlines</li> <li style="font-weight: 400;">Demonstrated ability to build collaborative relationships with other departments</li> <li style="font-weight: 400;">Excel pro</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Sales Operations Coordinator
Sydney

2019-11-10T18:34:30-05:00

Sales Operations

Sales Operations Coordinator

Sydney,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. In this highly collaborative role, you will be relied on as the expert in sales process, you will maintain and work in Salesforce.com, and you will deliver best practices to the broader Meraki teams in how to best use Salesforce.com. You will be responsible for managing and executing Meraki sales processes, as well as implementing data integrity projects. You are a problem solver ready to dig into many different sales related tasks and projects. You have excellent communication skills, and understand how sales representatives will use the tools and processes you create. Organization and attention to detail are key to this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of tasks at a very fast pace. What you will do: <ul> <li>Partner with other Sales coordinators to work in a Salesforce case queue managing all sales and organization requests such as account merges, account disputes, orders reprocessing, and Sales Engagement clarification.</li> <li>Manage end-to-end sales processes by implementing changes and developing documentation.</li> <li>Manage Salesforce user requests, system troubleshooting, and system escalations.</li> <li>Create and maintain Salesforce policies and procedures.</li> <li>Perform monthly revenue and account audits ensuring Salesforce is the source of truth.</li> <li>Help drive and implement operational projects to increase team efficiency.</li> </ul> You are: <ul> <li>A curious, quick learner, who loves fast paced environments.</li> <li>Energetic, personable, and comfortable working under tight deadlines.</li> <li>You communicate broadly and often, providing clear purpose, direction, goals, and measures.</li> <li>Able to Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction.</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>You commit to earning our team’s trust everyday through your actions and transparency.</li> </ul> You have: <ul> <li>1-3 years relevant experience in Sales Operations or other Sales Support functions.</li> <li>A bachelor’s degree.</li> <li>Experience with the technical aspects of Salesforce.</li> <li>Solid understanding of sales and business processes.</li> <li>Excellent written and verbal communication; you are comfortable making recommendations to sales leadership.</li> <li>The ability to prioritize tasks efficiently and have a high degree of attention to detail.</li> <li>Demonstrated ability to build collaborative relationships with other departments.</li> <li>A good sense of humor.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Sales Support - APJC
Sydney

2019-10-11T12:31:38-04:00

Sales Operations

Sales Support - APJC

Sydney,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you love working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases. You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki’s database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results. RESPONSIBILITIES: <ul> <li>Routing live deals to the appropriate account owner to optimize daily sales operations</li> <li>Conducting conflict checks for incentive programs</li> <li>Matching Meraki’s existing customer and reseller database to that of Cisco’s</li> <li>Working cross-functionally with multiple teams to tackle critical issues</li> <li>Solving sales representative’s questions regarding sales systems and processes</li> <li>Conducting internal and outside research</li> <li>Ensuring that company policies are being met in sales transactions</li> <li>Use Cisco’s commerce tool and Meraki Salesforce</li> </ul> QUALIFICATIONS: <ul> <li>Ability to work in a high energy and high deal volume environment</li> <li>Attention to detail is an absolute must</li> <li>Strong organizational skills coupled with multi-tasking ability</li> <li>Must be comfortable working with deadlines</li> <li>Strong communication skills and the ability to be a team player</li> <li>Familiarity with Salesforce and Excel preferred</li> <li>Previous experience in sales support or data entry preferred</li> <li>College degree required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. </div> </div> </div> </div> </div> </div> </div> </div>

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Sr. Director of Sales Operations and Strategy
San Francisco

2019-10-11T12:31:38-04:00

Sales Operations

Sr. Director of Sales Operations and Strategy

San Francisco,

The Meraki Sales Sr. Director of Sales Operations and Strategy supports the Meraki VP of World Wide Sales in driving Meraki’s ongoing sales growth by challenging the organization to drive high quality execution, evolving core aspects of the operating model for ongoing scale, and lead non-selling internal strategy and operational functions to support the business. This role acts as Chief Of Staff in the daily execution of worldwide sales. The role partners closely to drive performance with Meraki internal stakeholders (e.g., sales leadership, BU leadership), optimize and align with Cisco stakeholders (e.g., S&P leadership, regional sales leadership), as well as speak for Meraki in engagements with customers and partners. <h2>Responsibilities:</h2> <ul> <li>Leading the organization to drive high quality execution</li> <li>Counsel sales leadership on improvements to sales execution</li> <li>Support and partner with VP of WW Sales to drive deal strategy and approvals for most strategic deals</li> <li>Provide mentorship to select members of Meraki Sales leadership</li> <li>Evolving the operating model for ongoing transformation</li> <li>Partner with VP of WW Sales and Meraki BU leadership to drive evolution of Meraki GTM across Sales and BU functions (e.g. new coverage models, evolving cross-architecture motions, etc)</li> <li>Partner with Cisco Global Specialist Strategy and Planning leaders to expand Meraki GTM model beyond today’s capabilities to better engage broader Cisco portfolio and resources</li> <li>Sales Operations to drive high quality Meraki SFDC execution and evolution, optimize rules of engagement, and support the day-to-day experience of Meraki Sales reps</li> <li>Sales Strategy & Planning to generate relevant insights for sales leadership, plan for quarterly and annual growth, and execute commissions</li> <li>Sales Administration to drive field sales productivity by supporting trial and order management and streamlining complex interactions with HQ</li> <li>GTM Strategy to bring best of BU and Sales capabilities together in day-to-day execution, improve long-term planning across the business, and support Regional Sales Leads</li> <li>Coach the team to drive standard methodology execution across problem solving & structuring, analytics, communications, and project management</li> <li>Represent the team in critical engagement with Cisco leaders or other top stakeholders</li> <li>Drive collaboration between Sales and GTM Strategy to understand near and long-term opportunities and challenges for Meraki’s growth, synthesize insights for sales & BU leadership, and develop cross-functional recommendations</li> <li>Set direction for global Cisco Strategy & Planning teams by understanding how Meraki’s needs fit into Cisco’s broader strategy</li> </ul> <h2>You are:</h2> <ul> <li>Passionate about technology and the opportunity to transform an industry through disruption</li> <li>Curious with a creative approach toward problem solving</li> <li>A strong, concise communicator</li> <li>A coach for high potential strategists that can advise on hard and soft skills as well as counsel on long-term career objectives</li> <li>Comfortable engaging senior leadership and able to push meaningful conversations in a non-confrontational style</li> <li>Extremely detail oriented</li> <li>Comfortable with ambiguity and bringing structure to situations where little to none exists, as of yet</li> <li>Positive, can-do attitude and a sense of humor</li> <li>Able to prioritize and accurately manage multiple projects with a high degree of organization</li> <li>Resilient, optimistic, and passionate about our business results while never compromising team relationship</li> <li>Able to travel internationally, as needed (max ~25%)</li> </ul> <h2>What we’re looking for in you:</h2> <ul> <li>Currently living in, or open to relocating to greater San Francisco Bay Area, California</li> <li>BA/BS required; MBA degree a plus</li> <li>12+ years of experience in a finance, consulting, or other highly analytical role</li> <li>6-8 years of managing analytical teams</li> <li>Experience developing go-to-market strategies in a technology context, networking industry a plus</li> <li>Experience connecting GTM strategy with talent strategy to drive performance</li> <li>Experience designing, supporting, or operating large-scale enablement programs or initiatives</li> <li>Extraordinary analytical skills: demonstrated ability to structure complex problems, develop solutions, and craft compelling presentations to senior management</li> <li>Comfortable creating frameworks and process to drive consistent execution across the team</li> <li>Expert in creating strong presentations that communicate complex thoughts in simple messages</li> <li>Expert in crafting complex business intelligence models, with ability to teach standard methodologies to others</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Interest in and ability to understand interplay between business functions and then work collaboratively across those functions to get results</li> <li>Strong analytical and logical reasoning skills</li> <li>Program management experience and skillset</li> <li>Experience with Salesforce.com a plus</li> <li>Experience with SQL and other data query platforms a plus</li> <li>Experience leading a sales team a plus</li> <li>Must be authorized to work in the U.S. without requiring sponsorship now or in the future</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technical Trainer
San Francisco

2019-11-14T15:57:14-05:00

Sales Operations

Technical Trainer

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Cisco Meraki Talent Enablement and Development team is seeking a driven Product Learning Partner to develop and deliver solutions and skills training for our global team of pre-sales Systems Engineers. As part of an entrepreneurial team in this rapidly growing business, you help create the direction by ensuring our organizational challenges and opportunities are driving towards the best results. Meraki’s ability to grow and develop our Sales talent effectively is key to our success. Your first challenge will be the redesign of the onboarding experience (Volt) for our incoming Systems Engineers to ensure that they have the knowledge, materials, and mentorship to be successful. Based on this design, you will lead the development and delivery of training content for the SE onboarding program. To succeed, you need to be someone who is confident while remaining curious, approachable yet assertive, and who always delivers quality. <h2>You will:</h2> <ul> <li>Partner with cross-functional teams and subject matter experts at Meraki and across Cisco to assess the current onboarding program, Volt, for Systems Engineers</li> <li>Find opportunities for greater learning impact, and redesign program curriculum accordingly</li> <li>Develop, update, and deliver technical learning content for incoming Systems Engineers, including the creation of hands-on product lab experiences, collateral for technical discovery and product demonstrations, and network design trainings</li> <li>Collaborate with other members of Meraki Sales to measure the efficiency of onboarding programs and related initiatives</li> <li>Define, lead, and delegate onboarding program logistics, including facilitation planning, learning certifications, reporting, and engagement with subject matter experts</li> </ul> <h2>You are:</h2> <ul> <li>A Teacher at Heart. You are inspired by being part of peoples’ learning, personal development, and success. You flourish with growth and the light bulb moments.</li> <li>Results-Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>Creative. You can see a problem from different perspectives and you nurture an environment that champions creative thought and action in others. You love to experiment, solicit feedback, and learn from each iteration.</li> <li>Highly Technical. You are deeply familiar with the core technologies that power the Cisco Meraki portfolio of products and services. You know network routing and switching, network design, network implementation, and API design and integration.</li> <li>Passionate About Technology. You are up-to-date on the latest industry trends and are always thinking about ways to bring these insights to our work.</li> <li>Fiercely Collaborative. You take an organization-level view and are equally invested in the success of others. You invite and act on different points of view. You quickly establish relationships that enable you to give feedback and coach others.</li> <li>Organized and Agile. You sweat the details and plan for contingencies. You excel at multitasking and thrive in a fast-paced environment with a high rate of change.</li> <li>Forward-Thinking. You always keep an eye out for what is coming and plan with the future of the business in mind.</li> <li>Phenomenally Clear. You are able to listen and distill the perspective of many voices into clear, articulate points which are actionable.</li> </ul> <h2>You have:</h2> <ul> <li>Proven track record of 1–3 years in a pre-sales Systems Engineering capacity or equivalent experience with technical sales, closing, and directly working with partners and end customers</li> <li>Expert knowledge in full stack networking, large campus network design, network security strategies, and common networking deployment challenges</li> <li>Demonstrated success in cross-functional work in a highly matrixed organization</li> <li>Preferred CCNP certification, or above</li> <li>Preferred understanding of APIs and API integration</li> <li>Preferred experience with technical instruction (design, content development, delivery)</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. ** Please note that internally, this role is classified as a Learning Partner, Technical Onboarding. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Sales

Account Executive
San Francisco

2019-10-22T16:39:08-04:00

Sales

Account Executive

San Francisco,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in San Francisco HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Account Executive
Chicago

2019-10-11T12:31:38-04:00

Sales

Account Executive

Chicago,

Are you looking for an inspiring and innovative company? Are you wanting to work with smart, creative, and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our brand-new office in Chicago’s West Loop makes working here pretty special too. Not only will you have the chance to help build something special from the ground-up; you’ll get to enjoy our top-notch amenities including an expansive outdoor terrace, catered lunches and abundant snacks (both healthy, and not so healthy). If you’re looking for a company that really puts the “c” in culture, how about our onsite gym, paid time off to volunteer within the community and quarterly team happiness events? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in Chicago, however travel to assigned territory is required at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Highly effective communication skills, with ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Must be authorized to work in the U.S. - Position does not provide sponsorship 

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Account Executive, French Speaking
San Francisco

2019-10-29T15:46:00-04:00

Sales

Account Executive, French Speaking

San Francisco,

As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Canada through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy role, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul> <li>Manage new and existing business in Canada</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> </ul> Requirements <ul> <li>1+ years of B2B sales experience in a revenue closing role</li> <li>Fluent in business level French</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> Perks <ul> <li>Uncapped commission and generous accelerators after hitting quota</li> <li>Exciting, fast-paced career progression into Management, Mid-Market AE, etc.</li> <li>In-depth sales and product training/coaching</li> <li>Catered lunch, various breakfast foods and snacks daily</li> <li>125 registered company dogs</li> <li>Onsite gym for all employees</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Account Executive, Latam (Spanish Speaking)
San Francisco

2019-11-18T15:51:41-05:00

Sales

Account Executive, Latam (Spanish Speaking)

San Francisco,

As an Account Executive for Cisco’s Cloud Networking Group based in our San Francisco headquarters, you will be responsible for achieving revenue based sales quotas in Latin America through prospecting, cold calling, identifying and qualifying opportunities. This position is highly collaborative, requiring you build strong business relationships with Cisco account teams, sales engineers, and partner sales reps to take deals through to close. This is a high-energy position, and the pace is quick, so you must be extremely organized and be able to manage a pipeline of up to 150 opportunities at one time. Focusing on small and mid-sized enterprise businesses, you should be comfortable making dozens of phone calls per day and closing a high volume of deals. Responsibilities <ul style="text-align: left;"> <li>Manage new and existing business in Latin America territory</li> <li>Manage entire sales process from prospecting to close, including accurate pipeline forecasting and achieving quarterly sales quotas</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx to end users and channel partners</li> </ul> Requirements <ul style="text-align: left;"> <li>2 plus years of B2B sales experience in a revenue closing role</li> <li>Fluent business level Spanish</li> <li>Technology sales experience a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, etc. each day</li> <li>BA/BS degree preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Consulting Systems Engineer
Arizona
Salt Lake City
Southern California

2019-10-11T12:31:38-04:00

Sales

Consulting Systems Engineer

Arizona,Salt Lake City,Southern California,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing it’s sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the advantages to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make great money while contributing to the success of the entire organization.</li> </ul> <h2>Responsibilities</h2> <ul> <li>Act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all enterprise level customers</li> <li>Understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>Build product documentation for customers and perform competitive analysis regarding competing products</li> <li>Perform site surveys and provide onsite deployment assistance on large deployments</li> <li>Provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>Deep understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50+%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer, Public Sector
Texas

2019-11-08T11:39:02-05:00

Sales

Consulting Systems Engineer, Public Sector

Texas,

Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and created the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, the Cloud Networking Group is crushing sales targets and continuing to win new logos in the commercial and enterprise markets. We are looking for a “rising star” who is highly motivated, technically savvy and passionate to join Cisco’s Cloud Networking Group (CNG) as our next Consulting Sales Engineer. In this role, your primary responsibility will be to team up with a Product Sales Specialist and perform technical pre-sales activities for new and existing opportunities. <ul> <li>You will be based in your home office with frequent travel to regional Cisco offices and customer sites.</li> <li>You will Utilize your in-depth knowledge of CNG’s networking solutions and our competitors' offerings, you will clearly demonstrate the benefits to both prospects and partners.</li> <li>We highly use our pre-sales engineers, which means you have the opportunity to make excellent money while contributing to the success of the entire organization.</li> <li>This territory will include Enterprise accounts in Northern California.</li> </ul> <h2>Responsibilities</h2> <ul> <li>You act as the technical subject matter authority, thoroughly understanding products, features, functions, and benefits while being able to communicate to all level customers</li> <li>You understand customer requirements for wireless networks and explain how Cisco Meraki will integrate with current infrastructure, as well as service future needs</li> <li>You build product documentation for customers and perform competitive analysis regarding competing products</li> <li>You perform site surveys and provide onsite deployment assistance on large deployments</li> <li>You provide technical mentorship to channel partners and assist them in effectively selling the Cisco Meraki solution</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>You will have field pre-sales experience; ASE / CSAP grads preferred</li> <li>Experienced knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges</li> <li>You have a strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc</li> <li>Understand wireless security methodologies, including 802.1x w/ RADIUS integration</li> <li>Consistent track record of 5-10 years in a pre-sales technical role (solutions architect, systems engineer, sales engineer, etc)</li> <li>Knowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniques</li> <li>Great relationship building skills, tenacity, resilience and presentation skills.</li> <li>CCIE, CWNP, CWDP, CCNA preferred</li> <li>Strong organizational skills with the ability to multi-task and set priorities.</li> <li>Ability to travel 50%</li> <li>BS or MS degree in computer science, computer engineering or related discipline required</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Consulting Systems Engineer - Sweden
Sweden

2019-10-11T12:31:38-04:00

Sales

Consulting Systems Engineer - Sweden

Sweden,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Swedish/Nordics region (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in Swedish & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally 

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CSE - Germany
Germany

2019-10-11T12:31:38-04:00

Sales

CSE - Germany

Germany,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the Germany Commercial space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; extensive knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualized Environments (VMWare, Docker).</li> <li>Fluency in German & English.</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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Inside Sales Director, US Commercial (Chicago)
Chicago

2019-10-16T14:51:17-04:00

Sales

Inside Sales Director, US Commercial (Chicago)

Chicago,

Inside Sales Director, US Commercial Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and we are making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. As a Sales Director, you will help lead the execution of our sales plan and you are accountable for driving and achieving strategic goals. You will make our goals real for your team and lay out how they will help us succeed. You connect personally and commit to making work meaningful and fun while leading a team of Managers and Inside Sales Representatives across various geographic territories. You will help build the direction and empower the success of a team responsible for new customer acquisition, existing account management and collaborating with our channel partners to accelerate growth. As the first Inside Sales Director based in our Chicago office, you will help drive consistency in culture and operational excellence across all local sales teams. As a senior leader, you will represent all sales and non-sales teams and be a liaison to our San Francisco headquarters. At Meraki, our goal as leaders is to grow and develop brilliant teams. The strength of our team is the foundation of our success. For us, the best team is one that is focused, highly trusted, empowered, inclusive and innovative. A great team will build products that disrupt markets and customer relationships that widen the impact we can have on the world. A great team will also inspire in each of us work that is meaningful and rewarding. You commit to living our leadership principles, create simple paths for people to deliver their best work and make decisions that will prioritize the long-term health of Cisco Meraki. What you will do: <ul> <li>Coach and enable your first line managers to grow as leaders and hold them accountable for results (sales achievement and people development).</li> <li>Invest in recruiting and growing the best talent, set employees up for a great onboarding experience, and provide candid feedback for continuous development.</li> <li>Drive business development, forecast consistently and correctly, and achieve strategic goals by leading your team through a full sales cycle from demand creation to closing.</li> <li>Hire, coach, and develop a hungry and passionate team to deliver against our sales goals and drive strong internal and external relationships in service of an extraordinary customer experience and continued rapid growth.</li> <li>Set the tone for the organization through your actions and words: Foster a culture of strong achievement, inclusiveness, collaboration, creativity, and accountability while being a champion for your teams’ career development.</li> <li>Continuously optimize our sales methodology and share best practices across teams to improve efficiency and focus, enable greater scale, and yield better results.</li> <li>Collaborate with Sales Enablement and People Operations to develop and execute individual and group training opportunities, identify development needs, and implement process improvement initiatives.</li> <li>Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary.</li> </ul> You are: <ul> <li>Candid - You communicate broadly and often, providing clear purpose, direction, goals, and measures.</li> <li>Career Champion - You invest in your team’s growth and development.</li> <li>Disagree, Decide, and Commit - You listen to understand different opinions and allow them to influence the direction.</li> <li>Results Driven - You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>Trustworthy - You commit to earning our team’s trust everyday through your actions and transparency.</li> </ul> You have: Minimum Qualifications <ul> <li>BA/BS or equivalent practical experience</li> <li>4+ years of sales/relationship management experience</li> <li>2+ years of experience in team management or leadership</li> <li>Demonstrated organizational and project management capabilities with the ability to manage multiple tasks with shifting priorities and varying deadlines</li> <li>A good understanding and interest in networking technology, software, or IT</li> <li>Quarterly travel required</li> </ul> Preferred Qualifications <ul> <li>MBA or master’s degree</li> <li>Sales and management experience</li> <li>3+ years of experience leading a team in B2B sales, operations, or a similar environment with a proven track record of overachieving goals</li> <li>Proven relationship building skills, tenacity, resilience and interpersonal skills </li> </ul>

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Inside Systems Engineer
Chicago
San Francisco

2019-11-05T14:32:45-05:00

Sales

Inside Systems Engineer

Chicago,San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. <h2>What You'll Do</h2> As a Systems Engineer based in our San Francisco office, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate bold advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries. You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>You maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>You work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>Be awesome</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Consistent track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ac, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written</li> <li>Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> <li>Need to be authorized to work in the U.S.</li> </ul> Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Instructional Designer
San Francisco

2019-10-16T15:45:10-04:00

Sales

Instructional Designer

San Francisco,

<h2>Instructional Designer (Freelance)</h2> <h2>Talent Enablement and Development, Remote</h2> Cisco Meraki is known for simplifying powerful technology through our products and services, and for the people that are changing the face of enterprise networking. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are making cloud-managed IT a reality. As part of an entrepreneurial team, you will be at the forefront of leading the design of Meraki’s in-house training solutions. Your work will ensure our people are equipped with the knowledge and skills to achieve their career goals. We are looking for an experienced Instructional Designer to work with us on a project basis to assist in everything from conducting interviews with Subject Matter Experts to designing learning content and evaluation strategies. You will be working on projects across subject areas in sales, leadership development, new hire onboarding, and more. The right candidate will be passionate about learning and development and interested in building a long-term relationship with Meraki. Our team is based in San Francisco, so West Coast time zones preferred, but not required. What you will do: <ul> <li style="font-weight: 400;">Collaborate with our learning partners to co-create virtual and live trainings for all of Meraki</li> <li style="font-weight: 400;">Work closely with Merakians across roles to conduct needs analyses, interview SMEs, and define the most valuable content for Meraki’s learning needs</li> <li style="font-weight: 400;">Design and develop clear, engaging, and professional learning content, including self-paced e-learning content, live facilitation guides and decks, participant workbooks, and more</li> <li style="font-weight: 400;">Review existing training materials for content and structure and work to improve design </li> <li style="font-weight: 400;">Create and implement evaluation strategies for trainings, including developing surveys, knowledge assessments, and reports</li> </ul> Requirements: <ul> <li style="font-weight: 400;">Preferred 2-3 years of experience developing blended learning experiences, but the # of years is flexible for the right person</li> <li style="font-weight: 400;">Knowledge of instructional design and adult learning theories with an eye for beautiful visual design</li> <li style="font-weight: 400;">Experience working with technical SMEs and translating complex topics for broad audiences</li> <li style="font-weight: 400;">Experience in designing learning objectives that connect to business outcomes and implementing evaluation strategies that tie directly to those outcomes</li> <li style="font-weight: 400;">Experience in Learning Management Systems, bonus for Absorb & Degreed</li> <li style="font-weight: 400;">Experience with Articulate, interactive e-learning, and VOD</li> <li style="font-weight: 400;">The usual: good communication skills and the ability to work effectively with a global team, excellent time-management skills, and a willingness to learn</li> <li style="font-weight: 400;">Prefered experience working in a sales environment (but not necessary)</li> </ul> If you have an amazing portfolio, but are newer or not sure if you meet the requirements above, let’s talk! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Product Sales Specialist
New York Metro

2019-10-25T17:29:58-04:00

Sales

Product Sales Specialist

New York Metro,

 Global Enterprise Segment Product Sales Specialist NYC Metro Becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted in Cisco’s largest customers across the globe. Our team is focused on innovation and delighting customers which has enabled us to grow more than 100% year over year and become the fastest growing group at Meraki. We’re looking for a high-energy, positive and top-producing sales rep to join our fastest growing team. As Sr. Level Product Sales Specialist, you will be responsible for driving Meraki revenue. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. Responsibilities <ul> <li>You will passionately discover, manage and close deals and consistently remain highly ambitious in the market space</li> <li>You'll maintain and lead detailed and accurate quarterly forecasting</li> <li>You will work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>You will develop a predictable pipeline of short, mid, and long-term business.</li> <li>You'll help to exceed expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions.</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Motivate and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have fun while improving the lives of others</li> </ul> Requirements <ul> <li>7 to 10 years’ technology, especially Software and Cloud, sales experience in a field sales capacity</li> <li>Consistent track record of shown success</li> <li>Knowledge and day to day use of MEDDIC / MEDDPICCC sales methodologies</li> <li>3+ years over achievement</li> <li>Excellent at relationship building skills and have validated decision-making ability</li> <li>25% travel required in the US or globally</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Product Sales Specialist - Mid-Market, Belgium & Luxembourg
Belgium

2019-11-19T04:43:48-05:00

Sales

Product Sales Specialist - Mid-Market, Belgium & Luxembourg

Belgium,

Are you looking for an inspiring and positive company? Are you wanting to work with creative and collaborative colleagues? Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our technology architecture is changing the face of networking, making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for helping drive Cisco Meraki Mid-Market revenue within Belgium and Luxembourg. You will ideally be based in Brussels, working out of the Cisco offices in the city, with the ability to travel to customers premises across the territories as and when required. Through prospecting, finding opportunities, and collaborating with Cisco Account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>What you will do:</h2> <ul> <li>Positioning the entire Cisco portfolio to our Mid-Market customers to help make their businesses run better and smarter</li> <li>Responsible for driving new business as well as fostering account base</li> </ul> <ul> <li>Develop a predictable pipeline of short, mid, and long-term business for our mid-market customers, running the entire sales process from prospecting to close.</li> <li>Understand customer needs and requirements, practicing consultative selling to solve business problems</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li>Meet and exceed set sales quotas</li> <li>Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to exciting YoY growth</li> <li>Demonstrate and present Cisco Meraki technology at C-Level</li> </ul> <ul> <li>Accurately forecast of weekly, monthly, quarterly and annual revenue streams; driving growth. Full ownership of sales quota.</li> </ul> <ul> <li>Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li>Cultivate, grow and enable extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation to successfully close Cisco Meraki business</li> </ul> <h2> </h2> <h2>You will have: </h2> <ul> <li>Bachelor's degree or equivalent (not a necessity)</li> <li>2+ years technology sales/inside sales experience including B2B full sales cycle experience in a revenue closing role a must. Demonstrated success in a field sales capacity preferred</li> </ul> <ul> <li>Passion for selling, achievement-oriented and believes in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders. The ideal candidate is success-driven, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment</li> <li>An understanding of the competitive environment and can autonomously position solutions successfully. Able to gain an advantage on competition by moving beyond product vs. product situations into other areas of decision-making process such as original drafting of RFP or compelling financing solutions, etc</li> </ul> <ul> <li>Validated ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li>Fluency in French, Dutch and English a must</li> <li>Consistent track record of shown success</li> <li>Highly effective communication skills, with ability to handle multiple tasks</li> <li>A willingness to learn, a real passion for customer delight, and a desire to exceed expectations</li> </ul> <h2>Who you are: </h2> <ul> <li>Inventive - you are creative and hardworking, bringing solutions not problems</li> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> <li>Passionate - love what you do</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Product Sales Specialist, Norway
Norway

2019-10-11T12:31:38-04:00

Sales

Product Sales Specialist, Norway

Norway,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki Commercial and Public Sector revenue in Norway. You will ideally be based in Oslo, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">You will ask the right questions and build relationships</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li style="font-weight: 400;">Proven ability to build new relationships, navigate complex organizations and influence multiple stakeholders</li> <li style="font-weight: 400;">Fluency in Norwegian and English</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Extraordinary relationship building skills and validated decision-making ability</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis. 

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Product Sales Specialist, (Romandie) Switzerland
Switzerland

2019-11-18T11:48:19-05:00

Sales

Product Sales Specialist, (Romandie) Switzerland

Switzerland,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in the Romandie territory in South West Switzerland. You will ideally be based in Geneva, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with excellent technical experience and knowledge across a range of networking products; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">You'll develop & lead business value based opportunities within targeted accounts</li> <li style="font-weight: 400;">Understand business requirements and be able to translate them into technical requirements.</li> <li style="font-weight: 400;">Execute product demonstrations to prospective clients</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Develop and lead sales pipeline, prospect, and assess sales and move a large number of transactions through the sales pipeline</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">Minimum 3 years Technology sales experience (Routing, Switching, Wireless) coupled with demonstrated success in a field sales capacity.</li> <li style="font-weight: 400;">Foundational knowledge of campus network design (CCNA preferred)</li> <li style="font-weight: 400;">Proven ability to build new relationships, experienced in multi-level selling, comfortable influencing CxO, IT Managers, Purchasing, etc.</li> <li style="font-weight: 400;">Strong Sales skills, not limited to Sales Funnel Management, Forecasting, Pipeline Generation and Business Development Plan</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Fluency in French and English</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis.

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Product Sales Specialist, South Africa
South Africa

2019-10-11T12:31:38-04:00

Sales

Product Sales Specialist, South Africa

South Africa,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki is becoming known as the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 350,000 customers and almost 2 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in South Africa. You will ideally be based in Johannesburg, with the ability to travel across a large part of the country. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with excellent technical experience and knowledge across a range of networking products; it will also require someone who is equally comfortable working in a strategic and tactical capacity. What you will do: <ul> <li style="font-weight: 400;">You'll develop & lead business value based opportunities within targeted accounts</li> <li style="font-weight: 400;">Understand business requirements and be able to translate them into technical requirements.</li> <li style="font-weight: 400;">Execute product demonstrations to prospective clients</li> <li style="font-weight: 400;">Work in highly collaborative environments to team with Cisco Account Managers, Marketing, and Channel Partners in the region to drive revenue and contribute to impressive YoY growth rates</li> <li style="font-weight: 400;">Develop and lead sales pipeline, prospect, and assess sales and move a large number of transactions through the sales pipeline</li> <li style="font-weight: 400;">Practice consultative selling to solve business problems</li> <li style="font-weight: 400;">Close deals and consistently remain highly competitive in the market space</li> <li style="font-weight: 400;">Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li style="font-weight: 400;">Maintain and lead detailed and accurate quarterly forecasting</li> <li style="font-weight: 400;">Evangelise your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li style="font-weight: 400;">Motivate and build extended teams around you to unlock the power of Cisco’s Sales organisation, customer base and partner organisation</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li style="font-weight: 400;">Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li style="font-weight: 400;">Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li style="font-weight: 400;">Accountable – you take ownership of yourself and your circumstances</li> <li style="font-weight: 400;">Collaborative - you share early and often to engage those around you</li> </ul> You will have: <ul> <li style="font-weight: 400;">Bachelor's degree or equivalent (not a necessity)</li> <li style="font-weight: 400;">Minimum 3 years Technology sales experience (Routing, Switching, Wireless) coupled with demonstrated success in a field sales capacity.</li> <li style="font-weight: 400;">Foundational knowledge of campus network design (CCNA preferred)</li> <li style="font-weight: 400;">Proven ability to build new relationships, experienced in multi-level selling, comfortable influencing CxO, IT Managers, Purchasing, etc.</li> <li style="font-weight: 400;">Strong Sales skills, not limited to Sales Funnel Management, Forecasting, Pipeline Generation and Business Development Plan</li> <li style="font-weight: 400;">Consistent track record of shown success</li> <li style="font-weight: 400;">Fluency in English, written and spoken</li> <li style="font-weight: 400;">The ability to travel up to 50%</li> <li style="font-weight: 400;">A willingness to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody in means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis. 

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Sr. Systems Engineering Manager
Chicago
Minneapolis
Wisconsin

2019-10-11T12:31:38-04:00

Sales

Sr. Systems Engineering Manager

Chicago,Minneapolis,Wisconsin,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you help customize the direction by ensuring our organizational challenges and opportunities are driving towards the best results. As the Meraki System Engineering Manager, you will directly lead a team of CSEs. You’ll be accountable for executing on segment sales goals by driving sales engineering programs and providing technical direction and executive mentorship to the sales team. At Meraki, our goal as leaders is to grow and develop forward-thinking teams. The strength of our team is the foundation of our success. For us, the best team is one that is focused, highly trusted, empowered, inclusive and innovative. A great team will build products that disrupt markets and customer relationships that widen the impact we can have on the world. A great team will also inspire in each of us work that is meaningful and rewarding. You commit to living our leadership principles, build simple paths for people to deliver their best work, and make decisions that will prioritize the long-term health of Cisco Meraki. What you will do: <ul> <li>Hire, coach, and lead a team of high-performing CSEs (Consulting Systems Engineers) to deliver against our sales goals and build strong internal and external relationships in service of an outstanding customer experience and continued rapid growth. Drive the strategy and executive relationship for top accounts and deals.</li> <li>Bring together all Meraki cross-functional teams in the region to build a “regional team” culture and shared vision</li> <li>Work collaboratively to establish strategies and priorities, and ensure all teams are working together to improve results (field, channel, systems engineering, marketing, strategy, Cisco sales leaders, etc.). Communicate progress clearly and regularly</li> <li>Be the segment executive sponsor in establishing strong working relationships with Cisco leaders across the Area: ensuring Meraki is appropriately prioritized, gaining support for marketing and channel investments, and optimizing our approach to drive growth</li> <li>Represent the segment in providing a unified voice back to HQ around priorities, investment needs (product, marketing, operations, etc.), and strategy (including sales team structure, rules of engagement, headcount investment, etc.)</li> <li>Use metrics and data to continually assess both sales performance and talent performance/retention to fully understand underlying drivers and adjust course as necessary</li> <li>You will be measured against the revenue generated in addition to motivating and leading the direction of the Field Consulting Systems Engineers, defining short- and long-term team goals in alignment with the broader Area goals. </li> </ul> Who you are: <ul> <li>Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures</li> <li>Career Champion. You invest in your team’s growth and development</li> <li>Disagree, Decide, and Commit. You listen to understand different opinions and allow them to influence the direction</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships. You work and collaborate across many groups.</li> <li>Trustworthy. Committed to earning our team’s trust through your actions and transparency</li> </ul> Minimum Qualifications: <ul> <li>5 years of experience as a sales engineer. Previous management experience a plus</li> <li>Demonstrated sales leadership ability in motivating teams, overachieving targets, and successfully winning large-complex deals</li> <li>Intimate understanding of the pre-sales engineering process and related sales motions</li> <li>Solid understanding of wireless and wired networks, including 802.11, 802.1x, firewalls, content filters, routing/switching, SDWAN etc</li> <li>Conversant in IT strategy, design, planning, and execution principles</li> <li>Exceptional communication skills, both in presenting to customers and stakeholders, but also in reducing complex technical ideas to simple language and rigorously prioritizing what and how to communicate across the organization to achieve results</li> <li>Demonstrated organizational and project management capabilities with the ability to prioritize multiple tasks with shifting priorities and varying deadlines</li> <li>40% travel required</li> <li>BA/BS preferred, MBA or master’s degree a plus</li> <li>CCIE or equivalent a plus</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, India (SMB)
Sydney

2019-10-11T12:31:38-04:00

Sales

Territory Account Manager, India (SMB)

Sydney,

 At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships into a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you must be able to manage a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You must also be able to expertly demonstrate Cisco Meraki technology via WebEx to end users and our partner organisation. Does this sounds like you, what are you waiting for? Apply now! Responsibilities: <ul> <li>Manage the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Expertly demonstrate Cisco Meraki technology via use of WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> Requirements: <ul> <li>2+ years of B2B sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Ability to communicate in either Hindi, Bengali or Urdu is preferable.</li> <li>Technology sales experience is a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly effective communication skills, with ability to manage multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorised to work in Australia - position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Spain
London

2019-10-31T12:24:27-04:00

Sales

Territory Account Manager, Spain

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Spain, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Spain. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in Spanish plus English</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, Sweden
London

2019-10-21T08:49:26-04:00

Sales

Territory Account Manager, Sweden

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special is the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Swedish speaking Territory Account Manager for Sweden, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Sweden. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Business fluency in Swedish plus English</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Territory Account Manager, UAE
London

2019-10-23T10:12:14-04:00

Sales

Territory Account Manager, UAE

London,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special is the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for UAE, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover UAE. YOU WILL: <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> YOU HAVE: <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Business fluency in English</li> <li>Technology sales experience is a plus</li> <li>Previous experience selling in UAE market is a plus</li> <li>Highly effective communication skills, with the ability to handle multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> YOU ARE: <ul> <li>Enterprising – you are creative and hardworking</li> <li>Eager to win new business</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Technical Support

Free Trial Support Engineer
San Francisco

2019-10-21T16:30:57-04:00

Support

Free Trial Support Engineer

San Francisco,

Overview Meraki seeks a talented, enthusiastic, and tech-savvy individual to build upon the success of its rapidly expanding free trial program in an exciting market. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki -- including Engineering, Product Management, and Sales -- providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment. It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program (free onsite gym!), and ample vacation time. Responsibilities <ul> <li style="font-weight: 400;">Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the free trial program</li> <li style="font-weight: 400;">Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud</li> <li style="font-weight: 400;">Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience</li> <li style="font-weight: 400;">Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams</li> <li style="font-weight: 400;">Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams</li> <li style="font-weight: 400;">Assist with projects as the group’s roles and responsibilities evolve</li> </ul> Requirements <ul> <li style="font-weight: 400;">Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline</li> <li style="font-weight: 400;">Follow-through, resourcefulness, and problem solving skills</li> <li style="font-weight: 400;">Attention to detail and outstanding communication skills, both verbal and written</li> <li style="font-weight: 400;">Ability to work well with others and collaborate across teams</li> <li style="font-weight: 400;">Strong customer service skills and the desire to help others</li> <li style="font-weight: 400;">Background in a technical or analytic discipline recommended but not required</li> <li style="font-weight: 400;">Must be authorized to work in the U.S. - position does not provide sponsorship</li> </ul> Characteristics of success <ul> <li style="font-weight: 400;">Friendly but diplomatic interpersonal skills</li> <li style="font-weight: 400;">Self starter with technical aptitude who can learn quickly</li> <li style="font-weight: 400;">Comfortable in a collaborative team environment</li> <li style="font-weight: 400;">Thrives in a fast-paced, challenging environment</li> </ul>

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Free Trial Support Engineer
London

2019-11-08T06:03:40-05:00

Support

Free Trial Support Engineer

London,

Meraki seeks a talented, enthusiastic, and tech-savvy individual to build upon the success of its rapidly expanding free trial program in an exciting market. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki -- including Engineering, Product Management, and Sales -- providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment. It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical and dental coverage, free lunches, employee fitness program and ample vacation time. <h2>Responsibilities</h2> <ul> <li>Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the free trial program</li> <li>Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud</li> <li>Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience</li> <li>Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams</li> <li>Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams</li> <li>Assist with projects as the group’s roles and responsibilities evolve</li> </ul> <h2>Requirements</h2> <ul> <li>Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline</li> <li>Follow-through, resourcefulness, and problem solving skills</li> <li>Attention to detail and outstanding communication skills, both verbal and written</li> <li>Ability to work well with others and collaborate across teams</li> <li>Strong customer service skills and the desire to help others</li> <li>Background in a technical or analytic discipline recommended but not required</li> <li>Must be authorized to work in the UK, position does not provide sponsorship</li> <li>Fluency in French is highly desirable</li> </ul> <h2>Characteristics of success</h2> <ul> <li>Friendly but diplomatic interpersonal skills</li> <li>Self starter with technical aptitude who can learn quickly</li> <li>Comfortable in a collaborative team environment</li> <li>Thrives in a fast-paced, challenging environment</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Instructional Designer
San Francisco

2019-11-01T18:14:07-04:00

Support

Instructional Designer

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Cisco Meraki BU Learning & Development Team is looking for a passionate, experienced instructional designer with a track record of success and a portfolio to prove it. This position will consult with managers, peers, subject matter experts (SMEs), and other stakeholders to design creative, engaging learning solutions to support a variety of different delivery modes. The ideal candidate has a great attitude, isn’t afraid of change or ambiguity, and is experienced in self-paced Web-Based Training (WBT) solutions as well as Instructor-Led Training (ILT) delivered in a classroom setting. <h1>Responsibilities</h1> <ul> <li style="font-weight: 400;">Understand the needs of the business and role(s) of the identified target audience in order to assess learning needs and design a course.</li> <li style="font-weight: 400;">Communicate with, and interview, SMEs and other Merakians in order to build rapport, establish trust, determine learning needs, and gather information used in curricular development.</li> <li style="font-weight: 400;">Perform task and needs analysis and develop learning objectives tied to desired outcomes.</li> <li style="font-weight: 400;">Create learning solution proposals, storyboards, mockups, and other pre-production material for stakeholder review and approval.</li> <li style="font-weight: 400;">Develop advanced curricular material for delivery via WBT or ILT, along with all requisite deliverables such as package files, presentations, job aides, videos, graphics, and participant/facilitator guides.</li> <li style="font-weight: 400;">Participate in determining a course evaluation strategy and develop the requisite knowledge and/or skill assessments.</li> <li style="font-weight: 400;">Analyze learning material produced by SMEs and others following a rapid development model and make recommendations for improvement.</li> <li style="font-weight: 400;">Perform maintenance of existing courses to ensure that they are accurate and in-line with the latest course offerings.</li> <li style="font-weight: 400;">Analyze reports and other metrics to determine opportunities for course enhancement.</li> <li style="font-weight: 400;">Stay up to date with the latest technologies, tools, techniques, and methodologies in the learning and development area and make recommendations for future consideration.</li> </ul> <h1>Required Qualifications</h1> <ul> <li style="font-weight: 400;">Experience with Articulate Storyline (or a comparable content authoring tool for eLearning development) producing content for a Learning Management System (LMS).</li> <li style="font-weight: 400;">Understanding of adult learning theory and associated principles.</li> <li style="font-weight: 400;">2-3 years of experience in a similar role.</li> </ul> <h1>Preferred Qualifications</h1> <ul> <li style="font-weight: 400;">A degree in education, instructional design, training and development, or similar program.</li> <li style="font-weight: 400;">Experience developing learning content for a technical audience.</li> <li style="font-weight: 400;">Experience with virtual learning, blended learning, and micro-learning.</li> <li style="font-weight: 400;">Experience with the Absorb LMS.</li> <li style="font-weight: 400;">Experience producing, shooting, and editing videos for using in training programs.</li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Learning Partner
San Francisco

2019-11-01T18:11:52-04:00

Support

Learning Partner

San Francisco,

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. The Cisco Meraki BU Learning & Development team is looking for an experienced, driven learning partner to develop and deliver learning solutions to a global team of technical professionals. The ideal candidate is adaptable with a can-do attitude, has a passion for teaching, is experienced facilitating technical learning in a classroom setting, and willing to travel as needed (up to 15%). <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Facilitate training sessions as a live classroom instructor or virtual instructor over WebEx or other remote learning platform.</li> <li style="font-weight: 400;">Partner with managers, peers, teammates, and other Merakians to ensure curricular material, intranet pages, documentation, and other content is accurate and ready for participant use.</li> <li style="font-weight: 400;">Develop basic curricular material for delivery via WBT or ILT along with all requisite deliverables such as presentations, participant/facilitator guides, and assessments.</li> <li style="font-weight: 400;">Support curricular development efforts of instructional design teammates by participating in needs analysis, task analysis, and milestone review sessions. </li> <li style="font-weight: 400;">Coordinate logistics for each session by procuring materials and equipment, booking and preparing the conference room, scheduling guest speakers, enrolling participants, etc.</li> <li style="font-weight: 400;">Proctor knowledge and skill assessments.</li> <li style="font-weight: 400;">Track attendance, course completions, and other data to ensure accurate training records and report results.</li> </ul> <h2>Who you are</h2> <ul> <li style="font-weight: 400;">Skilled Communicator: To operate effectively in this role as a teacher and coach you must be approachable, dedicated, and enthusiastic. You will need to convey information (both verbal and written) in a way that is engaging and easy to understand using simple, concise language.</li> <li style="font-weight: 400;">Adaptable: You will need to be able to think on your feet and adjust to new conditions, curriculum, audiences, technologies, tools, environments, etc. to meet the needs of the participants and ensure a successful training engagement.</li> <li style="font-weight: 400;">Collaborative: Developing and delivering quality instruction isn’t something you generally do by yourself. You’ll need to cultivate relationships, socialize and share new ideas and ways of working, seek out different points of view, and invest in the success of others along the way.</li> <li style="font-weight: 400;">Organized: You’ll need to be organized and possess a strong attention to detail.</li> <li style="font-weight: 400;">Decisive: You can anticipate challenges and be decisive - you always get in front of issues, mitigate risk, and are comfortable making decisions quickly in support of the overall learning goal.</li> <li style="font-weight: 400;">Professional: You have at least two or more years of professional experience in a learning and development or technical role.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li style="font-weight: 400;">Experience with enterprise support audiences, specifically in computer networks.</li> <li style="font-weight: 400;">Familiarity with the core technologies that power the Cisco Meraki portfolio of products and services.</li> <li style="font-weight: 400;">Understanding of network routing and switching, network design, network implementation, and API design and integration.</li> <li style="font-weight: 400;">CCNP certification or above</li> <li style="font-weight: 400;">Advanced degree in training and/or engineering-related field.</li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Manager of Customer Success, EMEA
London

2019-11-14T11:08:00-05:00

Support

Manager of Customer Success, EMEA

London,

We are looking for a forward-thinking leader who will manage the Customer Success team, helping them to take ownership of our white glove customer, collaborating with the cross-functional groups across the organization and ensure Meraki customers are getting the most possible value from their investment. You will design and implement an efficient and scalable coverage model of automated touch points, using data and analytics. You will be accountable for the continuous improvements, reporting results, barriers and opportunities to key partners throughout the Sales and Customer Success leadership teams. You will also be responsible for customer retention, nurturing and helping to qualify new sales opportunities within the Enterprise segment. The Manager of Customer Success role is a highly visible, strategic leadership position. <h2>Key Responsibilities Include:</h2> <ul> <li>Lead a team of 4-8 Customer Success Managers, helping them to build trust relationships with our partners to drive product adoption whilst mentoring and growing your team</li> <li>Work with your team to develop campaigns to help our customers gain more value from their Cisco Meraki products</li> <li>Partner with internal teams to develop a plan, leading to an extraordinary customer experience. Teams include: engineering teams, sales and operations teams, Cisco Partners, and other customer success specialists</li> <li>Create and track automated metrics of success to meet objectives for continued process improvements; like adoption rates, renewal, up-sell and cross-sell, etc.</li> </ul> <h2>Key activities include:</h2> Strategy/Planning <ul> <li>Develop and document the overall customer success adoption strategy</li> <li>Align and collaborate with key partners (like Sales, Ops and Finance)</li> <li>Understand key customer critical metrics and identify expand opportunities with a keen eye/focus on customer retention</li> </ul> <h4>Execute</h4> <ul> <li>Implement retention and expansion strategies</li> <li>Provide required resources to ensure the best customer experience</li> <li>Champion company-wide culture of Adoption and Expansion</li> </ul> <h4>Measurement</h4> <ul> <li>Help craft and drive leading metrics of success, including: customer health score, net promoter score (NPS) and adoption rates</li> <li>Provide detailed and documented requirements to cross functional teams that improve the impact of the Customer Success team</li> </ul> <h2>Requirements</h2> <ul> <li>3+ years in a leadership role</li> <li>3+ years of experience with subscription and software offers or similar loyalty based retention models</li> <li>Proven experience driving Customer Success relationships to influence end user adoption</li> <li>Ability to build and lead local and dispersed teams and experience leading cross-functional teams</li> <li>Interest in relevant technologies and customer use cases/outcomes</li> <li>Program and project management experience</li> <li>Experience integrating data and analytics into workflows and engagement processes</li> <li>Bachelor’s or Master’s degree preferred</li> <li>Must be authorised to work in the location of work, position does not offer sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Escalations Engineer
London

2019-10-22T10:50:18-04:00

Support

Network Escalations Engineer

London,

<h2>Why you'll love Cisco Meraki</h2> We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. <h2>What you'll do</h2> <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>You're average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> </ul> <h2>Who you'll work with</h2> We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilise resources when necessary. <h2>Who you are</h2> You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> <h2>Desired Skills</h2> <ul> <li>You have an active enrolment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> <h2>Why Cisco Meraki</h2> We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Escalations Engineer
Chicago

2019-10-11T12:31:38-04:00

Support

Network Escalations Engineer

Chicago,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Escalations Engineer
San Francisco

2019-10-11T12:31:38-04:00

Support

Network Escalations Engineer

San Francisco,

Why you'll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do <ul> <li>You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.</li> <li>Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.</li> <li>You might also have 20% travel</li> </ul> Who you'll work with We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilize resources when necessary. Who you are You dedicate 70% of your time to operational responsibilities <ul> <li>You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks</li> <li>You model RF, network, and application performance using industry-standard tools.</li> <li>You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations</li> <li>You read, weigh in, and potentially scope defects</li> </ul> You dedicate 20% of your time to professional development <ul> <li>You focus on certifications and learn programming languages</li> <li>You attend industry meetups, webinars, and conferences</li> <li>You know the latest on networking standard methodologies and competitor solutions</li> <li>Explore new tools and investigate advancements in the field of computer networking</li> </ul> You dedicate 10% of your time to expert-level documentation <ul> <li>You use knowledge gained from operational work to provide in-depth documentation</li> <li>You present interesting escalations/projects to Support and other Meraki business units to share insights</li> </ul> Desired Skills <ul> <li>You have an active enrollment or completed CWNA certification</li> <li>You have experience completing a programming/automation project</li> <li>You have exposure handling critical issues</li> <li>You have recorded documentation efforts</li> <li>You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments</li> </ul> Why Cisco Meraki We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer
Sydney

2019-10-11T12:31:38-04:00

Support

Network Support Engineer

Sydney,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Full time role, salary competitive. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;"> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. </div> </div> </div> </div>

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Network Support Engineer
Chicago

2019-10-11T12:46:23-04:00

Support

Network Support Engineer

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineer - English/French Bilingual
London

2019-10-22T09:40:52-04:00

Support

Network Support Engineer - English/French Bilingual

London,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column" style="padding-left: 30px;"> Responsibilities </div> <div class="column" style="padding-left: 30px;"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column" style="padding-left: 30px;"> </div> <div class="column" style="padding-left: 30px;">Qualifications</div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Fluent French language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> <li>Must be authorised to work in the U.K. - Position does not provide sponsorship.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Network Support Engineering Intern - Sydney
APJC

2019-10-11T12:31:38-04:00

Support

Network Support Engineering Intern - Sydney

APJC,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - dodging nerf darts, table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 19th floor. We’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, challenging, and rewarding. We are currently looking for two Interns to join our Network Support Engineering team. You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time for 6 months. Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> </ul> Qualifications <ul> <li>Currently working towards a B.S in Networking and Systems Administration, Computer Information Technology or Computer Science</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer Internship - Summer Chicago
Chicago

2019-11-04T15:53:47-05:00

Support

Network Support Engineer Internship - Summer Chicago

Chicago,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago. Perks? We offer paid internships along with free, furnished housing or housing stipend for the duration of your stay in Chicago. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Network Support Engineer Internship - Summer San Francisco
San Francisco

2019-10-11T16:00:18-04:00

Support

Network Support Engineer Internship - Summer San Francisco

San Francisco,

Summer 2020 Interns, Network Support Engineer, Full-Time Interns Overview At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco. Perks? We offer paid internships along with free, furnished housing for the duration of your stay in San Francisco. Sound like a fit? Great, we'd love to talk to you! Responsibilities <ul> <li>Research and resolve issues reported by Meraki customers and partners</li> <li>Identify issues suitable for entry in the Meraki Knowledge Base</li> <li>Write, review, and release KB articles</li> <li>Assist with lab testing work as needed for Meraki products</li> <li>Identify, reproduce, and document bugs</li> <li>Have a project in mind? Let us know and we'll help to make it happen!</li> </ul> Qualifications <ul> <li>Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students</li> <li>Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers</li> <li>A passion to assist and problem-solve with our customers</li> <li>Outstanding account management, follow-through, and problem-solving skills</li> <li>Resourcefulness and attention to detail</li> <li>Excellent communication skills, both written and verbal</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Support Operations Specialist
San Francisco

2019-11-11T16:19:13-05:00

Support

Support Operations Specialist

San Francisco,

Meraki Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Specialist. This team focuses on handling both basic technical and non-technical Support Cases and is responsible for providing quality support for our growing customer base. This customer-facing role exposes you to a variety of complex problems that require deep and detailed investigation and problem solving involved in the Cisco Meraki Dashboard as well as our in house tools and CRM. It will also require you to work with many teams within Meraki, including but not limited to, Engineering, Product Management, Sales, and Operations - providing opportunities for career growth in a fun, challenging, and fast-paced environment. Responsibilities <ul> <li style="font-weight: 400;">Effectively communicate with third parties such as partners and customers regarding both technical and non-technical issues and customer service inquiries, both orally and in writing</li> <li style="font-weight: 400;">Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks</li> <li style="font-weight: 400;">Own each customer case from initial creation to resolution</li> <li style="font-weight: 400;">Work with the leadership team to improve processes</li> <li style="font-weight: 400;">Work with the Support, Product, Sales and Operations teams on customer escalations</li> <li style="font-weight: 400;">Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles while staying up to date on new Meraki features </li> <li style="font-weight: 400;">Work daily towards established professional development goals</li> </ul> Qualifications <ul> <li style="font-weight: 400;">Takes pride in doing excellent work, and can both teach and learn from those around them</li> <li style="font-weight: 400;">Great attention to detail, patience and follow through to provide the best customer experience</li> <li style="font-weight: 400;">Ability to multitask and work under pressure </li> <li style="font-weight: 400;">Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties</li> <li style="font-weight: 400;">Technically savvy and able to quickly pick up on new products and internal tools</li> <li style="font-weight: 400;">Basic skills in computer networking related to problem solving and troubleshooting</li> <li style="font-weight: 400;">Previous experience in customer support or a desire to be a part of a support organization</li> <li style="font-weight: 400;">Networking certifications a plus: Network+, CCENT</li> </ul> **Must be authorized to work in the U.S. - Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Support Product Specialist
San Francisco

2019-10-11T12:31:38-04:00

Support

Support Product Specialist

San Francisco,

Support Product Specialist Job Description Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line. Responsibilities <ul> <li style="font-weight: 400;">Work on self-assigned bug reports that are reported by our Support engineers, vetting reports for legitimacy and forwarding applicable reports to engineering.</li> <li style="font-weight: 400;">Coach our Support team empathetically on bug report formatting and data gathering. </li> <li style="font-weight: 400;">Develop domain expertise on a per-product basis for our diverse product portfolio.</li> <li style="font-weight: 400;">As the voice of Support and Meraki’s customers, prioritize the bug backlog by working directly with Engineering and Product Management.</li> <li style="font-weight: 400;">Analyze and synthesize data regarding support cases, firmware, software, adoption, feature utilization, performance, etc. to surface potential trends or issues with our products. </li> <li style="font-weight: 400;">Write internal-facing user documentation, ensuring that your specialized knowledge is shared with our diverse, global Support team. </li> <li style="font-weight: 400;">Influence Meraki’s products by advocating for and helping to create internal and external-facing product supportability features. </li> </ul> Keep our Support organization up to date on the latest product developments, bridging product information from PM and Engineering back to our network engineers. Professional Development Do you love to pursue networking certifications? Are you eager to attend industry meetups that relate to networking? On the Support Product Specialists team, we strongly value your continued professional development. We encourage you to spend 20% of your time: <ul> <li style="font-weight: 400;">Obtaining certifications and learning programming languages</li> <li style="font-weight: 400;">Performing in-depth exploration of Meraki products</li> <li style="font-weight: 400;">Attending industry meetups, webinars, and conferences</li> <li style="font-weight: 400;">Exploring new tools and advancements in the field of computer networking</li> </ul> Preferred qualifications: <ul> <li style="font-weight: 400;">You have hands-on experience identifying and writing bug reports for networking technologies</li> <li style="font-weight: 400;">You have experience working with bug tracking / reporting software, such as JIRA or Salesforce </li> <li style="font-weight: 400;">You have generated technical troubleshooting or configuration documentation for computer networking technologies</li> <li style="font-weight: 400;">You have programming experience with Ruby, Python, and/or SQL</li> <li style="font-weight: 400;">You have obtained or are seeking “professional” level networking certification such as CCNP, CCIE, CWNP, CWNE, etc. </li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Systems

AEM Engineer
San Francisco

2019-11-04T14:19:10-05:00

Business Systems

AEM Engineer

San Francisco,

Meraki is making IT easier, faster, and smarter with technology that simply works. The Business Systems group is a rapidly growing engineering organization that focuses on building internal business systems to make Merakians more efficient. As an engineer with Business Systems, you provide delightful experiences to our business users by providing front-end and back-end applications. You are comfortable jumping to and from different programming languages and building APIs in between. You help design features for what's best for the business. Responsibilities: <ul> <li style="font-weight: 400;">Work with content management providers, engineers, and system architects to provide a host of AEM building blocks such as templates, components, dialogs, and bundles.</li> <li style="font-weight: 400;">Coach other engineers on AEM architecture and development, and best practices.</li> <li style="font-weight: 400;">Building scalable and reliable solutions using Salesforce, Java, and Ruby</li> <li style="font-weight: 400;">Writing frontend applications using modern javascript libraries</li> <li style="font-weight: 400;">Refine business requirements with Technical Project Managers and stakeholders</li> <li style="font-weight: 400;">Lead solution design/architecture as needed for projects</li> </ul> You are an excellent candidate if: <ul> <li style="font-weight: 400;">You have 5 years of experience doing enterprise software development in Java, Salesforce, or Ruby.</li> <li style="font-weight: 400;">You have 3 years of experience working with Adobe Experience Manager (AEM), including custom components, creating forms and managing/authoring content.</li> <li style="font-weight: 400;">Experience using modern JavaScript frameworks, like React.</li> <li style="font-weight: 400;">You have experience building rapidly growing systems that balance time to market, usability, reliability, and technical debt.</li> <li style="font-weight: 400;">You are never satisfied by just seeing something work. Your curiosity drives you to peek behind the curtain to gain a deeper understanding of what’s going on and continuously improve.</li> <li style="font-weight: 400;">You have the ability to quickly adapt to changing situations.</li> <li style="font-weight: 400;">You have a BS/MS/Ph.D. in Computer Science, Computer Engineering, or a related field.</li> </ul> Example projects: <ul> <li style="font-weight: 400;">Migration of Meraki corporate website to AEM technology stack</li> <li style="font-weight: 400;">Contribute to full stack systems integrations with Meraki Dashboard</li> <li style="font-weight: 400;">Build out Salesforce Lightning Components for the conversion from Classic to Lightning</li> </ul> Bonus points for experience with any of the following: <ul> <li style="font-weight: 400;">Leading development projects using an Agile Methodology</li> <li style="font-weight: 400;">Experience with DevOps processes for continuous deployment</li> <li style="font-weight: 400;">Excellent communication and presentation skills</li> <li style="font-weight: 400;">Technologies: Salesforce, Heroku, MuleSoft, Marketing Automation Tools.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Business Systems Manager
San Francisco

2019-10-11T12:31:38-04:00

Business Systems

Business Systems Manager

San Francisco,

We are looking for an experienced Manager to lead our Business Systems team supporting primarily sales and channels with the possibility of expanding into other business groups such as Operations and Business Operations. You will be responsible for the overall quality and delivery of all software systems (including SFDC) primarily used by the Sales and Sales Ops departments, as delivered by the combination of full-time and contractor resources needed to meet the demands of Meraki’s fast-growing, dynamic environment. In addition, you will be tasked to building a Program Management Office (PMO) providing portfolio management, metrics, and an overall client communication strategy. This role is an ideal next step for you if you have delivered multiple complex SFDC projects or implementations, led teams, and can think big picture about the role of business systems in helping a company achieve its strategic initiatives. You will need to be collaborative (building strong relationships with business partners and peer managers), adaptable (keeping pace with new GTM strategies and evolving business needs), and people oriented (growing the skills of a team of passionate business systems professionals). What you'll do: <ul> <li style="font-weight: 400;">Oversee the team responsible for providing SFDC application support to approximately 1500 users.</li> <li style="font-weight: 400;">Interview, hire, educate, develop, coach and train team members.</li> <li style="font-weight: 400;">Performance management and career development for the team.</li> <li style="font-weight: 400;">Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly.</li> <li style="font-weight: 400;">Provide strategic leadership related to the evaluation, planning and deployment of technology tools and systems by working with senior business management to align and understand business strategies, and assess and establish priorities on initiatives.</li> <li style="font-weight: 400;">Track progress, understand dependencies, and communicate status to upper management and project partners for all major projects.</li> <li style="font-weight: 400;">Proactively work to remove obstacles and enable forward momentum and progress. Handle issue escalations.</li> <li style="font-weight: 400;">Balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.</li> <li style="font-weight: 400;">Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.</li> <li style="font-weight: 400;">Ensure the integrity and security of information and access, including SOX compliance for SFDC.</li> <li style="font-weight: 400;">Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.</li> </ul> Who you are: <ul> <li style="font-weight: 400;">Bachelor’s degree</li> <li style="font-weight: 400;">Minimum 5 years of SFDC administration and project management experience required. </li> <li style="font-weight: 400;">Minimum 2 years managerial experience required with at least 5 direct reports.</li> <li style="font-weight: 400;">Proven project management experience leading technical projects end to end.</li> <li style="font-weight: 400;">Superb interpersonal skills with ability to clearly articulate to users and management (including the ability to communicate technical information to “non-technical” users).</li> <li style="font-weight: 400;">Willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process’ makes timely decisions.</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Salesforce Engineer
San Francisco

2019-11-04T14:30:01-05:00

Business Systems

Salesforce Engineer

San Francisco,

Meraki is making IT easier, faster, and smarter with technology that simply works. The Business Systems group is a rapidly growing engineering organization that focuses on building internal business systems to make Merakians more efficient. As an engineer with Business Systems, you provide delightful experiences to our business users by providing front-end and back-end application. You are comfortable jumping to and from different programming languages and building APIs in between. You help design features for what's best for the business. Responsibilities: <ul> <li style="font-weight: 400;">Supporting the Salesforce Sales platform developing and maintaining classes, triggers, and automated processes.</li> <li style="font-weight: 400;">Work with business analysts, QA, and production support teams to communicate, verify, test, and deploy the desired functional changes.</li> <li style="font-weight: 400;">Refine business requirements with Technical Project Managers and stakeholders</li> <li style="font-weight: 400;">Mentor junior engineers and systems analysts in creative architectural designs </li> <li style="font-weight: 400;">Solution design/architect for projects</li> </ul> You are an excellent candidate if: <ul> <li style="font-weight: 400;">You have 5 years of experience developing systems for large-scale business operations environments; 3+ years in the Salesforce development stack.</li> <li style="font-weight: 400;">You have experience building rapidly growing systems that balance time to market, usability, reliability, and technical debt.</li> <li style="font-weight: 400;">You are never satisfied by just seeing something work. Your curiosity drives you to peek behind the curtain to gain a deeper understanding of what’s going on and continuously improve.</li> <li style="font-weight: 400;">You are experienced with a variety of tools that help you understand and debug large, complex distributed systems including sales, marketing, ops, and finance systems.</li> <li style="font-weight: 400;">You have the ability to quickly adapt to changing situations.</li> <li style="font-weight: 400;">You have a BS/MS/Ph.D. in Computer Science, Computer Engineering, or a related field.</li> </ul> Example projects: <ul> <li style="font-weight: 400;">Migrating Salesforce applications from Classic to Lightning.</li> <li style="font-weight: 400;">Develop applications to bridge on-premises services with cloud-based platforms</li> <li style="font-weight: 400;">Recommend and implement a solution for a more robust forecasting model. </li> </ul> Bonus points for experience with any of the following: <ul> <li style="font-weight: 400;">Leading development projects using an Agile Methodology</li> <li style="font-weight: 400;">Experience with DevOps scripting for continuous deployment</li> <li style="font-weight: 400;">Excellent communication and presentation skills</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at <a href="https://meraki.cisco.com/jobs">https://meraki.cisco.com/jobs</a>, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Senior Business Systems Analyst (Salesforce.com)
San Francisco

2019-11-06T10:38:36-05:00

Business Systems

Senior Business Systems Analyst (Salesforce.com)

San Francisco,

 As a Senior Business Systems Analyst within Meraki's Business Systems team, you are an SFDC guru and an advanced professional in systems & process design and implementation. A strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will gather and document requirements, design, and document technology solutions, and implement configuration-based changes. In this role, you will work closely with other BSAs, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, actively identify and resolve problems, and make meaningful decisions. <h2>Responsibilities:</h2> <ul> <li>Lead requirements gathering sessions, document current, and future state business processes, and understand business strategy well enough to recommend technology solutions that meet a business unit’s overall vision.</li> <li>Communicate business requirements to technical and non-technical team members.</li> <li>Understand the impact of requirements to business processes and technical landscape.</li> <li>Build and maintain technical specification documents.</li> <li>Collaborate with project manager and developers to determine project level of effort.</li> <li>Configure and customize systems to meet requirements.</li> <li>Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes.</li> <li>Work with the business users to demonstrate system changes to validate all meaningful business needs are addressed.</li> <li>Prioritize multiple competing priorities through effective organization and communication.</li> </ul> <h2>Example Projects:</h2> <ul> <li>Design a financial reconciliation process to enable Meraki's fulfilment operations globally</li> </ul> <h2>Qualifications:</h2> <ul> <li>5-8 years of relevant work experience</li> <li>Demonstrated ability to understand business needs and translate requirements into technical solutions</li> <li>Ability to prioritize tasks, and run multiple projects effectively</li> <li>4+ years of experience with a Salesforce.com implementation, including building and updating custom objects, fields, formulas, validation rules, and workflow rules, and managing integrations with other systems</li> <li>Experience programming in Apex or Java is a plus</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

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Digital Workplace

IT Engineer
San Francisco

2019-11-15T17:23:55-05:00

Digital Workplace

IT Engineer

San Francisco,

As a Meraki IT Systems Engineer, you are responsible for building and supporting the IT systems that power Meraki’s internal services. A tinkerer by nature you are equally comfortable jumping from a network troubleshooting session to writing code to automate the rollout of new systems. You will work with other members of the team to improve the overall resiliency and security of our core services. The Meraki IT Engineering team is responsible for the architecture, upkeep and overall health of Meraki’s internal facing systems from the network up to the platform. We care deeply for the people we work with and build for and strive to simplify the IT experience. Meraki continues to grow at an astonishing pace and you will help ensure that our systems scale appropriately. <h2>During a typical day you could be working on:</h2> <ul> <li>Connecting with stakeholders to align your work with broader goals</li> <li>Automating common tasks to help improve our team’s effectiveness.</li> <li>Looking at Zendesk to catch emerging trends and scope new projects.</li> <li>Assisting our Service Desk team with tricky cases.</li> <li>Configuring + maintaining SaaS app integrations using Okta.</li> <li>Troubleshooting performance issues between applications.</li> <li>Administration + troubleshooting of our VOIP systems.</li> <li>Starting, leading and participating in cross-functional projects.</li> <li>Working with our Security team to uplift our infrastructure security posture.</li> <li>Adding to and improving our documentation.</li> <li>Maintaining our Network and resolving alerts.</li> <li>Testing and collecting feedback on pre-release Meraki hardware.</li> <li>Work with our Facilities team to deploy + maintain AV equipment.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are passionate about solving for the root cause of issues, and balancing business needs with employee satisfaction.</li> <li>Have a deep understanding of how networks operate and have experience with Meraki dashboard.</li> <li>Have run several IT projects in a pm or lead architect role.</li> <li>Are passionate about the intersection of technology and employee experience.</li> <li>Love working in a collaborative, fast-paced globally distributed team environment.</li> </ul> <h2>Qualifications:</h2> <ul> <li>3 - 5 years in a senior Help Desk / Service Desk role.</li> <li>Experience with Okta Administration.</li> <li>Experience with using APIs to connect applications.</li> <li>Experience scripting (Python, Bash, etc) to automate common tasks.</li> <li>Experience as a domain administrator in GSuite and/or Office 365.</li> <li>Self-motivated, with a passion for working with others.</li> <li>Experience with VOIP administration.</li> <li>A deep understanding of Service Desk workflow/processes.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. "Everybody In" means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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IT Engineering Manager
San Francisco

2019-10-11T12:31:38-04:00

Digital Workplace

IT Engineering Manager

San Francisco,

Meraki means to do something with “Soul, Creativity, and Love”. We are looking for a confident, passionate and skilled IT Engineering Manager looking to bring those values to our IT Engineering program. At Meraki, we believe that IT is at the core of an organization's success. Our IT team looks after the tools, systems, and infrastructure that enables Merakians to bring our products and services to IT leaders around the world. We also work across the business to architect and maintain our corporate network which is used in live demos to our customers. In this role, you will act as a key member of our Digital Workplace (IT + Facilities) leadership team, overseeing the IT Engineering team and guiding their work. This team serves a critical function at Meraki, being the first to deploy pre-release hardware and provide feedback to our engineering teams, maintaining core business infrastructure, SaaS and identity management, and working with our other IT teams to manage and execute both long and near term projects. The perfect candidate will have technical and leadership experience, guiding Engineering teams and their work in a complex, cross-functional, fast-paced environment. You will act as both a mentor and technical resource when needed. You are a strong people manager, with the ability to define, communicate and execute long-term plans while balancing the tactical needs that arise from leading a globally distributed team. If you thrive leading technical teams and guiding their efforts, believe the best opinions are both strong and weakly held and have a passion for what technology brings to folks lives - we’d love to hear from you. You Will: <ul> <li>Lead & guide a high performing Engineering team distributed across different countries and timezones.</li> <li>Influence future strategic service direction contributing to yearly plans, roadmap, and budget.</li> <li>Design and maintain our international VOIP deployment, used by our support and sales teams.</li> <li>Move our team from “reactive” to “proactive” through strategic resourcing decisions and project management methodologies.</li> <li>Build documentation, support plans, disaster recovery, and escalation paths for our Support Engineering team.</li> <li>Partner with our Product and Support teams as “customer zero” to improve and test the Meraki product line.</li> <li>Deploy pre-release hardware and software in our offices, providing feedback to product teams while maintaining functionality standards.</li> <li>Design, deploy and manage the Meraki network spanning multiple international locations of varying complexity.</li> <li>Partner with our product teams and demo to global customers showcasing our latest features.</li> <li>Drive a pervasive security mindset across IT infrastructure and work with our Security team within all service and technology solutions.</li> <li>Prioritize, allocate, and resource projects and a high volume workload throughout the year during our IT planning process.</li> <li>Maintain quality documentation on our infrastructure systems and services.</li> <li>Reduce operational overhead and inconsistent outcomes through automation of common tasks.</li> <li>Own root cause analysis, driving a culture of post-mortem reviews, and solution-driven resolutions to challenges as they arise.</li> <li>Manage projects to completion, working with team members, cross-functional stakeholders and our counterparts at Cisco.</li> <li>Partner with IT and Meraki leadership team to understand needs and challenges and develop technical roadmaps.</li> <li>Be a mentor, coach, and leader to engineers in the team through continual feedback and teaching best practices so they grow into the next generation of technical specialists and reach their career goals.</li> <li>Develop an Engineering support framework, maintain on-call schedules and develop an “around the sun” model for the team.</li> <li>Participate in Customer EBC’s, sharing how we use the Meraki product, at Meraki.</li> </ul> Requirements <ul> <li>5 - 10 years leading technology teams responsible for developing global solutions across networking.</li> <li>Solid background in network architecture with previous experience as a mentor and technical engineering manager.</li> <li>Experience deploying a project management methodology (Agile, etc) in a fast past environment.</li> <li>Experience with Windows AD</li> <li>Experience using Project Management tools (Jira, Asana, etc)</li> <li>Demonstrated delivery of global enterprise network infrastructure, Meraki WAN/LAN/Wifi products, voice SIP solutions, VPN solutions, and infrastructure monitoring services.</li> <li>Strong technical leadership, teamwork, global collaboration, decision-making, and communication skills.</li> <li>Experience in leading SaaS tools and automation.</li> <li>VoIP experience preferred.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. "Everybody In" means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Business Solutions

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mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

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Networking is complicated.We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Department Spotlight

Build Something Better

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Life at Meraki

It’s Always Sunny in Mission Bay

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