mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

Networking is complicated.
We’re making it easier, faster, and smarter.

Our products are used in over 2 million networks worldwide; you’ll find them in classrooms, coffee shops, hospitals, and hotel rooms. Better networking means that businesses run more smoothly, and more people have reliable access to the information they need.

Engineering
Sales
Support

Department Spotlight

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

Hack the Full Stack

Since Meraki builds cloud-managed hardware, our engineers hack a technology stack impressive in breadth as well as depth. It’s not uncommon for a Merakian to hop from backend coding to user experience design, from device driver reliability to system scalability, from site maintenance to mobile device management. Engineers who value broad exposure to many languages and skill sets can easily move between projects and teams, enjoying a unique degree of freedom to taste-test different flavors of development.

For engineers who have found their sweet spot in the stack, the prerogative to specialize is no less than the freedom to move around—whether that means exclusive devotion to network protocol design, to our homegrown data storage layer, or to our mobile apps. Meraki engineers self-organize into small teams for big results, all while benefiting from the backing and brand of a stable industry giant.

“At Meraki, I’m surrounded by brilliant people who build incredible products. We deliver new features to our customers on a daily basis, and I’ve been able to work on projects across the whole development stack. I genuinely look forward to coming into work every day.”

—Meghan Gaudet, Front-End Hacker
Department Spotlight

Winners Wanted

The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.

“Being a Meraki Sales Rep is a lot like running your own business. I have complete control of my territory and the entire sales cycle from start to finish, and the support from a smart and creative team when I need it.”

—Josh Tobin, Inside Sales Rep
Department Spotlight

How We Solve

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross–trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

“Every day there is something new that challenges us, and as a group we work to overcome it. It’s not uncommon to see a whole team crowded around a single issue to knock it out of the park.”

—Jack Zotti, Technical Support Engineer

Life at Meraki

It’s Always Sunny in Mission Bay

Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, public transportation, and the home of the SF Giants.

AT&T Park
Music venues
Dogpatch Climbing Gym
Hotel Utah Saloon

SFMOMA
Philz Coffee
Caltrain Station
21st Amendment Brewery

Meraki HQ

Informal, cozy, and designed to foster collaboration, our unique office offers a variety of work spaces that support you to do your best.

Photos by Jasper Sanidad

Well-Balanced Merakians

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

We offer robust learning opportunities that cover a wide spectrum of topics from leadership to programming.
Making a difference in the world is a key part of our culture. With our Time2Give benefit, you can take up to five paid days a year to contribute your time and talent to a cause that matters to you.
We take pride in our supportive, inclusive community and work environment. Every Merakian is welcome to join our employee resource groups - Women of Meraki, Latinx, Mosaic, CAAN, and QFAM to name a few.
Excellent medical, dental, and vision insurance.

Happiness

Unconventional team outings are a Meraki tradition. From helicopter rides to cocktail making classes, we know how to have a good time, and we make happiness a priority.

Open Positions

Engineering – Software

Lead Full Stack Engineer
San Francisco

2020-07-29T11:16:11-04:00

Engineering – Software

Lead Full Stack Engineer

San Francisco,

Technical Lead At Meraki, we’re making IT easier, faster, and smarter. Our full-stack teams build and maintain our web applications, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. Meraki’s product Dashboard teams are small, fast paced teams striving to make our products unique by balancing feature-rich abilities and simplicity. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! <h2>What you will do:</h2> <ul> <li>Develop tools for customers to configure and monitor networking devices all over the world.</li> <li>Build intuitive and powerful workflows to tackle important problems for IT professionals around the world, by collaborating with product managers and UX designers.</li> <li>Solve challenging scaling problems to ensure a seamless user experience and high uptime.</li> <li>Identify and solve performance bottlenecks in our web application.</li> <li>Be a technical leader by helping other specialists make architectural design decisions while evangelizing engineering best practices.</li> <li>Be a unifying force connecting people and motivating others to do their best.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 7+ years of experience writing professional production code and tests.</li> <li>3+ years of experience in building rich web UIs with React (and Redux).</li> <li>3+ years of experience in web backend technologies, like Ruby on Rails or Go.</li> <li>Take complete ownership from conception to production release by leveraging your ability to influence, facilitate, and work collaboratively across teams.</li> <li>Would thrive in a small engineering team and are excited to solve open-ended problems across the stack.</li> <li>Are a strong leading individual contributor and want to grow into a tech lead role.</li> <li>Are passionate about what you do and ignite people around you.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience with Ruby on Rails, React, and Postgres.</li> <li>Experience or willingness to work in an agile environment (Scrum, Kanban, etc.).</li> <li>Have working knowledge of network protocols used on both local and wide-area networks.</li> </ul> We encourage you to drop us a line even if you don’t have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great engineers come from diverse backgrounds. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.  

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Lead Mobile Engineer, Camera
Chicago

2020-07-29T11:16:15-04:00

Engineering – Software

Lead Mobile Engineer, Camera

Chicago,

<h2>About Meraki</h2> At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making IT and security easier, faster, and smarter with technology that simply works. <h2>About the Team</h2> Meraki MV is an enterprise-grade security camera system, and is a new and quickly growing product line. The cameras are cloud-managed, but store and process video at the edge, enabling privacy, data sovereignty, and scalability. Our mission is to bring Meraki simplicity to the physical security market, leaving our users delighted as they solve problems and answer questions using our system. <h2>The Opportunity</h2> You will work closely with a small team of mobile engineers, the Meraki mobile platform team, design and product management. Your team's mission is to fill a key gap in our feature set - a mobile experience that makes it easy and fast to monitor feeds, install cameras, investigate incidents, and respond to alerts from mobile devices. <h2>As the Technical Leader on the Meraki Camera Mobile Team, you will:</h2> <ul> <li>Collaborate with the design and product management teams and decide what we should build, and why</li> <li>Work with the mobile platform team to utilize and expand Meraki's shared mobile app code base for the new camera app experience</li> <li>Design and build an experience that allows users to intuitively navigate up to 6 months of video, paired with rich metadata</li> <li>Bring the video wall - multiple video feeds on one screen - to the mobile app</li> <li>Enable using motion search - an area-of-interest tool for searching hours of video - on mobile</li> <li>Use Bluetooth or other technologies to enable a seamless out-of-box installation and provisioning flow for wireless cameras</li> <li>Guide and enable your team to build an app that we can support, and carry forward for many years - systems and designs that last</li> <li>Break down and prioritizing lists of product requirements into smaller, deployable features</li> <li>Perform technical design and code reviews</li> </ul> <h2>You are ideal for this role if you have:</h2> <ul> <li>A bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related field</li> <li>2+ years of mentoring and technical leadership experience</li> <li>4+ years of mobile software development experience</li> <li>6+ years of software development experience</li> <li>Knowledge of multimedia and streaming video fundamentals (HLS, h.264 etc)</li> <li>Experience in mobile app development with two or more of the following (React Native, native Android, native iOS)</li> <li>Experience building connected mobile apps</li> <li>Experience prototyping, shipping, and iterating on a new product or complex feature</li> <li>Have the ability to influence, facilitate discussion, and work in partnership with other teams</li> <li>Strategic and product oriented mindset with a deep desire to understand users</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience working with rich multimedia - photo and video - mobile apps</li> <li>Knowledge of wireless protocols (e.g., 802.11, Bluetooth)</li> <li>Experience working on full stack web applications</li> </ul> At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.    

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Lead Site Reliability Engineer, Cloud Platform
Chicago
Dallas
North Carolina
San Francisco
San Jose

2020-07-31T17:30:06-04:00

Engineering – Software

Lead Site Reliability Engineer, Cloud Platform

Chicago,Dallas,North Carolina,San Francisco,San Jose,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. Meraki's SRE Cloud Platform team is responsible for building and scaling the cloud that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across eight data centers. Our customers depend on the Meraki cloud to manage and monitor their critical infrastructure of network switches, security appliances, wireless APs, and security cameras. We embrace the *nix way, automate away tedious tasks and build infrastructure as code. In this role, you're going to have the unique opportunity to architect, build and support our platform as a service (PaaS). You will be part of an engineering team that is based out of Meraki’s San Francisco headquarters and will bring your expertise to a team passionate about automating and supporting production grade hybrid cloud infrastructure based on Kubernetes/Mesos. You will make crucial decisions about how to manage and scale complex, high-performance distributed systems. You will have visibility and impact across all of Engineering. Be prepared to join a team that contributes to and evangelizes engineering best practices and standards. We are a team of incredible out-of-the-box thinking engineers who take pride in helping and collaborating with our engineering teams to solve problems which help them be more efficient! <h2>Responsibilities:</h2> <ul> <li>Design, implement and manage a highly available and scalable on and off-prem orchestration platform (PaaS) that allows development teams to deploy and run their services.</li> <li>Influence architectural decisions with focus on security, scalability and high-performance.</li> <li>Build end-to-end documentation and instrumentation of our platform to ensure visibility, automation, self-healing and resiliency throughout the stack.</li> <li>Collaborate with other engineers on the team to foster solid engineering principles and represent our engineering values</li> <li>As a senior member of the team, you'll use both technical and relational skills to lead large scale projects to completion.</li> <li>You'll provide additional support for other cloud technologies (eg: OpenStack).</li> <li>Take part in a 24x7 on-call rotation.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>You enjoy mentoring and coaching other engineers, and leading large technical projects</li> <li>You can do both sides of DevOps: troubleshoot, write and review code in various object oriented languages, but also know your way around a Linux server or a SQL database.</li> <li>You come with prior experience in public cloud (AWS, GCP or others), automation tools such as Ansible and Terraform as well as container technologies (Docker, Kubernetes or similar)</li> <li>You can troubleshoot complex technical issues, and design robust, scalable systems.</li> </ul> Keywords: Site Reliability Engineering, DevOps, System Administration, Software Engineering, containerization, container orchestration, Kubernetes, docker, mesos Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Lead Site Reliability Engineer, Developer Tools
Chicago
San Francisco
San Jose

2020-07-30T14:59:35-04:00

Engineering – Software

Lead Site Reliability Engineer, Developer Tools

Chicago,San Francisco,San Jose,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. The Developer Tools team at Meraki engineers tools, automation and processes that facilitate developers’ efficiency. We support the entire software development lifecycle (SDLC), including core developer tools and environments, build tools, code review, identity management, source version control, artifact management, CI/CD pipelines, education, and documentation. Our customers are all engineers at Meraki. We believe tools magnify our impact, multiply our collaboration, and free us to move fast. We take pride in creating a simple and powerful environment where engineers can easily, safely, and confidently experiment on and build great products. We are passionate about building automated tools and extensible frameworks that facilitate the entire development and release lifecycle. As a Senior Site Reliability Engineer on the Developer Tools team you will be designing and implementing build automation, packaging and containerization solutions, end-to-end CI/CD pipeline for automatic deployment and release to both cloud and on-premise platform for all products. Reliability, performance and developer experience are critical factors to our CI/CD pipelines which you will help monitor, operate, and improve. As SREs at Meraki we are responsible for building and scaling the cloud that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across eight datacentres. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. We embrace the *nix way, automate away tedious tasks and build infrastructure as code. <h2>Responsibilities:</h2> <ul> <li>Architect, design and implement systems and processes to continuously improve our build and delivery velocity, reliability and efficiency.</li> <li>Understand the needs of a diverse engineering team to drive the evolution of systems and processes that enhance the developer experience.</li> <li>Champion best practices and great engineering culture across the company.</li> <li>Collaborate with a team of engineers to test your ideas and understand the system, with an emphasis on mentoring and elevating junior team members.</li> <li>Identify and drive opportunities to improve automation for the company.</li> <li>Practice sustainable incident response (on call rotation) and blameless postmortems.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have 4+ years of experience designing, deploying and operating mid to large scale enterprise or cloud environments.</li> <li>Have 7+ years of experience programming with languages like Ruby, Scala, Python.</li> <li>Are proficient and comfortable managing modern Unix/Linux operating systems/distributions.</li> <li>Have expertise in automating continuous integration/deployment systems and relevant tools (such as Git, Gitlab, Github, Jenkins, Packer, Nexus, Artifactory, Terraform, Puppet, Ansible, Travis CI, etc)</li> <li>Have a deep understanding of systems and application design, including the operational trade-offs of various designs.</li> <li>Build consensus, communicate technical designs clearly to diverse audiences, and produce clear and comprehensive documentation of your work.</li> <li>Are able to prioritize tasks, work independently, and call out exceptions effectively.</li> <li>BS or MS degree in Computer Science or Engineering, or equivalent experience.</li> </ul> Keywords: Site Reliability Engineering, Developer Tools, Developer Efficiency, Software Engineering, Jenkins, Artifactory, Terraform Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Procurement Coordinator - Contract
Australia

2020-07-29T11:16:19-04:00

Engineering – Software

Procurement Coordinator - Contract

Australia,

At Cisco Meraki, we are known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our technology architecture is changing the face of networking and making cloud-managed IT a reality. Our employees' groundbreaking ideas impact everything we do. Here, that means we take innovative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired! As a Procurement Coordinator, you will assist in the ongoing procurement, logistics management and coordinating the inventory management of spare components to continue assisting in Meraki's production IaaS. This 6-month part time role is best suited to an organised individual that sees themselves as a multi-tasker, punctual, professional and applies planning and time management in the decisions they make. You will be responsible for: <ul> <li>Procuring Spares for the ongoing server maintenance</li> <li>Executing Inventory management workflows</li> <li>Assisting in the creation of new purchase orders</li> <li>Service Level Agreement Management</li> <li>Vendor coordination for spare parts and material on the 10x operational DC's</li> <li>Coordinating Vendor and Supplier Meetings</li> <li>Receiving invoices into the ERP system</li> </ul> Training will be provided to the successful candidate. There will be regular check-ins with the Manager to ensure that the successful candidate is well supported. Requirements <ul> <li>Work Experience as a Procurement Coordinator or similar role</li> <li>Knowledge of Jira or of similar workflows</li> <li>Knowledge in working in ERP systems (i.e. SAP, Oracle, Sage, Microsoft Dynamics)</li> <li>Solid Organisation and Time Management Skills</li> <li>Strong Collaboration skills</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Senior Machine Learning Engineer, MI
San Francisco

2020-07-29T11:16:17-04:00

Engineering – Software

Senior Machine Learning Engineer, MI

San Francisco,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As a Machine Learning engineer on the Insight team, you will collaborate with firmware and full stack engineers to design, plan, and build customer-facing analytics tools. Meraki's cloud-managed model offers a unique opportunity to draw upon data from millions of networks across our wide ranging customer base. The goal is to use the rich telemetry data available from these networks and combine it with the power of machine learning and the cloud to build an analytics engine that can provide intuitive, yet detailed insights into the performance of customer networks. Given the size and scope of Meraki's deployment, this provides a unique engineering opportunity to build an impactful solution that can help improve our customer experience at large. The Meraki Insight team is building the next generation of analytics products. We offer customers unique visibility into their IT infrastructure. Our engineers excel at manipulating complex data sets into clear visualizations and utilizing Machine Learning and AI techniques to facilitate better outcomes. We are passionate about building products our customers love. <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Exampleprojects">Example projects</h2> <ul> <li>Build a system that ingests real-time streams of network performance data and identifies network performance degradation, optimizing for both low latency and few false positives</li> <li>Design models that predict network performance for customers to help them understand their network performance issues</li> <li>Work with firmware and backend engineers to design uplink selection algorithm for SD-WAN</li> <li>Collaborate with full stack engineers to make intuitive data visualizations and integrate predictions seamlessly and powerfully into the user experience</li> <li>Build, maintain, and monitor data pipelines and infrastructure for training and deploying models</li> </ul> <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Requirements">Requirements</h2> <ul> <li>5+ years of relevant industry experience</li> <li>Advanced training in mathematics, statistics, and modeling</li> <li>Experience programming in Python AND some other programming language like scala, golang, ruby, etc.</li> <li>Experience working with algorithms and building models for supervised and unsupervised learning.</li> <li>Experience using data processing and ML libraries such as Pandas, Scikit-Learn, Tensorflow, Keras, etc.</li> <li>Experience working with distributed computing engines like Apache Spark, etc. and real time data streaming services like Amazon Kinesis.</li> <li>Experience implementing and monitoring data pipelines.</li> </ul> <h2 id="JD:Grade10-SeniorMachineLearningEngineer,MI-Bonusqualifications">Bonus qualifications</h2> <ul> <li>Experience or interest in networking</li> <li>Experience or interest in Explainable AI techniques and visualizations</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Senior Site Reliability Engineer (Observability)
London

2020-07-30T08:18:48-04:00

Engineering – Software

Senior Site Reliability Engineer (Observability)

London,

<div id="main-content" class="wiki-content"> We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. The Meraki cloud supports millions of customer devices from 8 datacentres around the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day globally. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. As SREs at Meraki, we are responsible for building and growing the cloud that supports these customers and their networks. We embrace the *nix way, automate away tedious tasks and build infrastructure as code. As a Senior Site Reliability Engineer on the Observability team you will craft useful, scalable and secure monitoring systems that make sure we stay online. In this role you will join a small engineering team that is based out of our office in London, UK. You will guide the design, development and operation of the monitoring, log/event collection, and alerting systems that support our private cloud. <h2>Examples of projects our team works on:</h2> <ul> <li>Deploy and grow our Prometheus architecture to handle the next five years of metric growth.</li> <li>Design, deploy and maintain ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases.</li> <li>Gather requirements, design and build an alerting system that allows developers to construct alerts from multiple data sources and alerting workflows.</li> <li>Develop data pipelines that allow developers as well as non-technical team members to gain new insights into our production data.</li> <li>Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems.</li> <li>Automate infrastructure deployment so monitoring resources can be requested and automatically deployed.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are passionate about data, and believe in automating manual tasks with the right tools.</li> <li>Have 6+ years experience designing, deploying and operating mid to large size bare metal or cloud environments.</li> <li>Have 3+ years experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li>Feel comfortable diving into other people's source code to debug errors.</li> <li>Know your way around *nix systems. We run Debian and Ubuntu.</li> <li>Can work with other teams to help them better monitor their services.</li> <li>Care about and empathise with the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.</li> <li>Bonus points for experience with: ElasticSearch, Logstash, Kibana, Prometheus, Grafana, Kafka, Snowflake, Ansible, Ruby.</li> </ul> Keywords: Observability, Monitoring, SRE, Site Reliability Engineering, DevOps, ElasticSearch, Logstash, Kibana, ELK, Grafana, Graphite, Prometheus, Kafka, Snowflake, Ansible, Ruby. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us. </div>

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Senior Software Engineer, Switching Platform
Austin
Chicago
San Francisco
San Jose

2020-07-29T11:16:18-04:00

Engineering – Software

Senior Software Engineer, Switching Platform

Austin,Chicago,San Francisco,San Jose,

Meraki Software Engineers breathe life into our cloud-managed networking devices, which range from switches, routers, and wireless access points to desktop phones and security cameras. We leverage real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. Platform bring-up Engineers take the lead in building new Meraki products by integrating everything from bootloaders to web servers on prototype hardware. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new products each year. As a Senior Embedded Engineer, you will focus on the following: <ul> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping product.</li> <li>Collaborate with our Hardware Engineering team on component selection and high-level architecture for new Meraki products.</li> <li>Collaborate with our manufacturing partners to develop secure, reliable, and scalable manufacturing processes.</li> <li>Integrate vendor board support packages and software development kits with our firmware and build system.</li> <li>Develop, port, and debug Linux device drivers.</li> <li>When things don’t go quite as planned—a board doesn’t boot, an LED doesn’t light, a fan doesn’t spin—use a JTAG debugger or logic analyzer or work with the hardware team to debug the problem.</li> <li>Collaborate with other Platform Bring-up Engineers across product teams to continually improve our firmware design, development, and deployment practices.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel & systems development.</li> <li>Have solid experience with ethernet switching chipsets (i.e. Broadcom, Marvell, etc.).</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing).</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloaders (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to troubleshoot problems at all layers of the stack.</li> <li>Have experience reading schematics and data sheets.</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Upstreaming Linux patches.</li> <li>Experience with multi-threaded or parallel programming.</li> </ul> Meraki is headquartered in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. There are also locations in San Jose, Chicago, and Austin. All location offer a generous benefits package.  Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Senior Systems Software Engineer, MS
San Jose

2020-08-04T20:43:31-04:00

Engineering – Software

Senior Systems Software Engineer, MS

San Jose,

Meraki Software Engineers breathe life into our cloud-managed network-attached devices, which include switches, routers, wireless access, and security cameras. We use real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. We are passionate about building real products that our customers love. As a Senior Systems Software Engineer, you will initially focus on delivering high-quality fixes for regressions and enhance debuggability tooling for the MS product line. You identify and eliminate technical debt and code smells, accelerating the release of bringing up new products to the customers. As you mature in your knowledge of our codebase, you will be responsible for improving and re-architecting existing components and subsystems, as well as bringing up new products to support the future growth of the MS product line, both in terms of functionality, simplicity, scalability, and availability. Our projects are driven by technological innovation and developer creativity in addition to market demands, giving you the structure and freedom to pursue projects you are most passionate about. You’ll have the opportunity to work across teams to design systems that enable us to solve complex problems for our customers. With millions of people using Meraki products around the world, your work will have a significant impact from the day it is deployed. <h2>You are an ideal candidate if you have:</h2> <ul> <li>Fluency in C or C++</li> <li>Experience with build systems (Yocto)</li> <li>Experience with application hosting environments and containerization (Docker, LXC)</li> <li>Experience with IPC/RPC communication mechanisms</li> <li>3+ years experience in a production software engineering environment</li> <li>Experience developing and troubleshooting in a Linux environment</li> <li>Experience working with and writing concurrent programs</li> <li>Understanding of OS fundamentals and experience working in both kernel and user space</li> <li>Good networking foundational knowledge (LANs, routing, switching, wireless)</li> <li>A focused, organized approach to development, testing, and quality</li> <li>Excellent communication and presentation skills</li> <li>Scripting skills in Ruby or Python</li> </ul> <h2>Bonus points for:</h2> <ul> <li>Experience developing and implementing core network protocols (TCP/IP, DNS, DHCP, ARP)</li> <li>Experience building cloud-based infrastructure and services (e.g. web applications)</li> <li>Understanding of network security fundamentals</li> <li>Experience working with version control, specifically Git</li> </ul> Meraki is headquartered in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. There are also locations in San Jose, Chicago, and Austin. All locations offer a generous benefits package.   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Site Reliability Engineer (Dashboard)
London

2020-07-30T08:20:00-04:00

Engineering – Software

Site Reliability Engineer (Dashboard)

London,

We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. The Meraki cloud serves millions of customer devices from data centres around the world. As a Site Reliability Engineer you will be crafting automated and performant systems that drive an ever-growing global network of the world’s coolest communication products. You’re passionate about working closely with development teams, from design to debugging complex production issues - and excited to get the chance to code real-world applications while deep-diving into the glue that holds it all together. You will have an opinion on how things should be built right, and work within the organization to lead people to positive and modern solutions. You embrace the *nix way, you want to automate away tedious tasks, and you build infrastructure-as-code. In this role you will join our awesome, tightly-knit engineering team based out of our office in London, UK, and have the opportunity to make an impact on your peers in San Francisco and Sydney. As SREs at Meraki we are responsible for building and growing the cloud infrastructure that supports millions of Meraki customers and their devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across 10+ data centres. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. <h2>Example projects of a Site Reliability Engineer (Cloud Platform/Dashboard):</h2> <ul> <li>Participate in discussions about automating and modernizing the tools and applications that help us grow reliably. You design, build and fix the systems and tools that handle failure and a high volume of requests.</li> <li>Advise in the creation and maintenance of the defining metrics ( SLO/SLI’s ) of the Cloud Organization to ensure we are giving our customers the best experiences across the board.</li> <li>Deep dive into the discoverability and routing systems that hold things together. You are making an impact into the designs of our future.</li> <li>Build and implement frameworks like distributed tracing that help our organization understand how the flow of traffic runs through our systems.</li> <li>Break out code and components from our core applications as we move into a microservice world. You might be writing Ruby in order to create a new Gem, or ‘Dockerizing’ a new service.</li> <li>Debug a real-world, global web application, triaging issues while working with security or app teams to bring longer term solutions.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Have proven experience designing, deploying and operating mid to large-scale enterprise or cloud environments.</li> <li>Have demonstrated ability scripting or coding with languages like Ruby, Scala, Go, Python, or Bash.</li> <li>Fearlessly dive into other people's source code to tackle a problem.</li> <li>Know your way around *nix systems.</li> <li>You automate all the things.</li> <li>You care about the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.</li> <li>You empathize with your coworkers, and you are a positive influence on others. Bonus if you like to take your SRE with a joke or two.</li> <li>You understand: data structures, databases, networking, filesystems, and web architectures.</li> <li>You know - perhaps excited about, or contemplate some of the following technologies: Docker and Docker Orchestration (Kubernetes, Marathon, etc.), Terraform or Cloudformation, Packer, Chef, Ansible or Puppet, Logging and Graphing, AWS, GCP or Azure.</li> </ul> Keywords: SRE, Site Reliability Engineering, DevOps, ELK, Grafana, Graphite, Ansible, Chef, Ruby, Scala, Docker, Kubernetes, Marathon, Terraform, AWS  Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. <div id="main-content" class="wiki-content"> We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. The Meraki cloud supports millions of customer devices from 8 datacentres around the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day globally. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. As SREs at Meraki, we are responsible for building and growing the cloud that supports these customers and their networks. We embrace the *nix way, automate away tedious tasks and build infrastructure as code. As a Senior Site Reliability Engineer on the Observability team you will craft useful, scalable and secure monitoring systems that make sure we stay online. In this role you will join a small engineering team that is based out of our office in London, UK. You will guide the design, development and operation of the monitoring, log/event collection, and alerting systems that support our private cloud. <h2>Examples of projects our team works on:</h2> <ul> <li>Deploy and grow our Prometheus architecture to handle the next five years of metric growth.</li> <li>Design, deploy and maintain ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases.</li> <li>Gather requirements, design and build an alerting system that allows developers to construct alerts from multiple data sources and alerting workflows.</li> <li>Develop data pipelines that allow developers as well as non-technical team members to gain new insights into our production data.</li> <li>Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems.</li> <li>Automate infrastructure deployment so monitoring resources can be requested and automatically deployed.</li> </ul> <h2>You are an ideal candidate if you:</h2> <ul> <li>Are passionate about data, and believe in automating manual tasks with the right tools.</li> <li>Have 6+ years experience designing, deploying and operating mid to large size bare metal or cloud environments.</li> <li>Have 3+ years experience scripting or coding with languages like Ruby, Scala, Python, or Bash.</li> <li>Feel comfortable diving into other people's source code to debug errors.</li> <li>Know your way around *nix systems. We run Debian and Ubuntu.</li> <li>Can work with other teams to help them better monitor their services.</li> <li>Care about and empathise with the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.</li> <li>Bonus points for experience with: ElasticSearch, Logstash, Kibana, Prometheus, Grafana, Kafka, Snowflake, Ansible, Ruby.</li> </ul> Keywords: Observability, Monitoring, SRE, Site Reliability Engineering, DevOps, ElasticSearch, Logstash, Kibana, ELK, Grafana, Graphite, Prometheus, Kafka, Snowflake, Ansible, Ruby. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us. </div>

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Technical Leader, Platform Engineer
San Francisco
San Jose

2020-07-29T11:16:19-04:00

Engineering – Software

Technical Leader, Platform Engineer

San Francisco,San Jose,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. Platform Bring-up Engineers take the lead in building new prototype hardware by integrating bootloader, vendor board support packages and device drivers. Our device firmware is built on Linux and open-source software. We work individually and in small teams to release several new MR products each year. As a Technical Leader, you will focus on the following: <ul> <li>Define next generation architecture, mentor junior engineers and delegate development to others where required</li> <li>Own projects from block-diagram concepts, to prototype boards that don’t boot, all the way to shipping produ</li> <li>Collaborate with Product Management, Quality Assurance teams and Manufacturing Partners to develop secure, reliable, and scalable manufacturing processes</li> <li>Collaborate with Hardware Engineering team on vendor/chipset selection and influence high-level architecture for new Meraki products</li> <li>Develop, port, and debug Linux device drivers</li> <li>Collaborate with other Engineers across product teams to continually improve our firmware design, development, and deployment practices</li> <li>Be a part of the leadership of the larger MR team: weighing in on development priorities, projects going on across the team, etc.</li> </ul> You are an ideal candidate if you: <ul> <li>BS/MS in Electrical Engineering, Computer Science or equivalent experience</li> <li>Have 5+ years advanced programming skills in C and/or C++ for operating system kernel & systems development</li> <li>Have strong systems and networking foundational knowledge (systems architecture, memory hierarchy, storage subsystems, LANs, routing)</li> <li>Have expert knowledge of embedded systems development concepts, including cross-platform development and build tools (GNU toolchain, OpenWRT, buildroot, Yocto), bootloader (U-Boot, coreboot, UEFI), kernel configuration, device drivers, device trees.</li> <li>Know common bus protocols like I2C, SPI, PCIe, USB and MDIO.</li> <li>Are comfortable using network protocol analyzers, logic analyzers, hardware debuggers, and source-level debuggers to solve problems at all layers of the stack</li> <li>Have experience reading schematics and data sheets</li> </ul> Bonus points for: <ul> <li>Knowledge of wireless protocols (e.g., 802.11, Bluetooth, Zigbee, Thread)</li> </ul>   Meraki is headquartered in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. There are also locations in San Jose, Chicago, and Austin. All locations offer a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technical Program Manager - FedRAMP
Remote within US
San Francisco
San Jose

2020-07-29T11:16:14-04:00

Engineering – Software

Technical Program Manager - FedRAMP

Remote within US,San Francisco,San Jose,

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and smarter with technology that simply works. As the Technical Program Manager for Federal, you will help ensure the successful delivery of Meraki products and programs that are designed for US Federal customers, namely FedRAMP. You will work closely with the Federal Product Manager and engineering leaders to develop and track program achievements and progress. You will meet regularly with leadership, customers and partners to provide updates. You are ideal for this role if you thrive in a hands-on, collaborative environment and seek ownership of large, critical projects. Experience in facilitating the development and release of products and/or features that are FedRAMP Authorized is important for this position. A strong understanding of configuration and change management and full system development lifecycle elements is required. Primary Responsibilities <ul> <li>Work closely with teams comprised of engineers, product managers, Security, IT, Customer Support, Business Systems, and Legal to plan and track projects required for FedRAMP.</li> <li>Bring to bear technical & program management skills to build comprehensive plans, identify risks and dependencies, and ensure smooth, on time releases.</li> <li>Ensure all stakeholders have continual access to information and a shared understanding, of roadmaps, projects, releases, upcoming features, and relevant metrics.</li> <li>Serve as the Engineering organization’s connective tissue for the end-to-end product planning and development process for FedRAMP.</li> <li>Ensure all relevant SDLC policies and procedures are accurate, updated, and executed in alignment the required product release cadence. This includes system/services acquisition, security assessments, configuration and change management.</li> <li>Work with release management to ensure significant changes to the authorized product have been approved by federal agencies, re-audited and approved by the 3PAO.</li> <li>Support Federal Product Manager, Security and Engineering teams with monthly tracking of ongoing remediation efforts.</li> </ul> Required Qualifications <ul> <li>7+ years of applicable program delivery experience in a distributed agile environment, preferably for a large company.</li> <li>2+ years of experience in some facet with the FedRAMP authorization program.</li> <li>Demonstrated proficiency in working with product and engineering teams to scope and shepherd features from inception to delivery.</li> <li>Proven ability to effectively collaborate with cross-functional, cross-organizational teams to negotiate and assemble project plans, secure commitments on deliverables, and ensure resolution of blocking issues</li> <li>Solid understanding of software development life cycle models as well as experienced knowledge of modern program management methodologies.</li> <li>Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence)</li> <li>Experience with CI/CD methodologies and CI/CD platforms (Jenkins/TeamCity/GitLab) is a plus.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Engineering – Hardware

Business Process Manager
San Francisco

2020-07-29T11:16:18-04:00

Engineering – Hardware

Business Process Manager

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are currently looking for a Business Process Manager who will drive and manage Meraki’s Program Lifecycle Management (PLM) tool for our Hardware Sourcing & SCM teams.  You will work directly with the Sourcing, Quality, Compliance, Hardware PM, & ODM teams to carry out actions that will improve the overall data management and program adoption by all parties. You will:  <ul> <li style="font-weight: 400;">Lead the implementation and maintenance of cross-functional PLM tool to drive effectiveness and efficiency</li> <li style="font-weight: 400;">Collaborate with product and customer success teams of PLM vendor to architect Meraki business process requirements</li> <li style="font-weight: 400;">Quickly become a recognized PLM system specialist, and have a point of view on how to best roll Meraki team processes to derive benefit from PLM</li> <li style="font-weight: 400;">Train Meraki functional leads on PLM system to distribute knowledge and reinforce the adoption of PLM</li> <li style="font-weight: 400;">Collaborate with Asia based partners and drive actions (will require evening calls, 20%)</li> <li style="font-weight: 400;">Acquire data from primary or secondary data sources and maintain databases/data systems</li> <li style="font-weight: 400;">Interpret data and analyze results</li> </ul> You are:  <ul> <li style="font-weight: 400;">Analytical and have a high degree of adaptability and willingness to dive in the details of data anomalies, then shift to engaging a team on how to adopt an entirely new process in the PLM. </li> <li style="font-weight: 400;">You are persistent and tenacious, and a highly skillful communicator. </li> </ul> You have: <ul> <li style="font-weight: 400;">8-10+ years of experience working with teams, influencing without positional authority</li> <li style="font-weight: 400;">Highly organized with exceptional attention to detail with the ability to manage multiple tasks on a tight deadline</li> <li style="font-weight: 400;">Experience engaging with teams resistant to change</li> <li style="font-weight: 400;">Strong analytical and excel skills </li> <li style="font-weight: 400;">Ability to determine deadlines on your own accord to support aggressive adoption timeline</li> <li style="font-weight: 400;">Logical reasoning and enthusiasm for finding efficiencies</li> </ul> At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Electro-Mechanical Component Engineer
San Francisco

2020-08-04T11:19:35-04:00

Engineering – Hardware

Electro-Mechanical Component Engineer

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking an EM (Electro-Mechanical) Component Engineer who will work with our EM Commodity Vendors, JDM Partners, and Meraki Engineers to identify, qualify, and manage EM components with the goal of maintaining Meraki’s quality and supply goals across our diverse product families. You Will: <ul> <li style="font-weight: 400;">Support Design Engineering and JDM partners in identifying and qualifying EM components in NPI.</li> <li style="font-weight: 400;">Initiate and lead efforts to identify and qualify second sources for material availability, cost reduction, and reliability improvement purposes.</li> <li style="font-weight: 400;">Review and approve component data sheets, qualify test plans, and test results.</li> <li style="font-weight: 400;">Identify critical and high-risk components in products. Review and approve reliability tests for these components.</li> <li style="font-weight: 400;">Conduct regular audits for key component suppliers.</li> <li style="font-weight: 400;">Communicate with EM component vendors about component failures, and driving failure analysis and corrective actions.</li> <li style="font-weight: 400;">Manage ECOs, MCOs, PCNs through Agile PLM.</li> <li style="font-weight: 400;">20%+ international travel; mainly to China and Taiwan.</li> </ul>  You Have:  <ul> <li style="font-weight: 400;">5 years experience in an Electro-Mechanical focused role.</li> <li style="font-weight: 400;">Strong knowledge and understanding of: </li> <ul> <li style="font-weight: 400;">PSU requirements and technologies.</li> <li style="font-weight: 400;">POE circuits and experience specifying onboard DC to DC converters.</li> <li style="font-weight: 400;">Requirements for both New Product Introduction (NPI) and volume manufacturing. </li> </ul> <li style="font-weight: 400;">Familiar with: </li> <ul> <li style="font-weight: 400;">EM commodities such as interconnect, transformer, PCB, and antenna.</li> <li style="font-weight: 400;">High-speed serial interface and can support SFP modules. </li> </ul> <li style="font-weight: 400;">Experience with Agile or a similar PLM environment.</li> <li style="font-weight: 400;">Excellent oral and written communication skills; Mandarin a plus.</li> <li style="font-weight: 400;">Excellent Project Management data collection skills.</li> <li style="font-weight: 400;">An ability and desire to work in a face-paced, highly cross-functional environment.</li> <li style="font-weight: 400;">A passion for the details and continuous improvement. </li> <li style="font-weight: 400;">BS/MS or equivalent in Electrical or Mechanical Engineering or equivalent.</li> </ul>   Does this sound like you? We’d love to hear from you. At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Senior Hardware Quality Engineer
San Francisco

2020-07-29T11:16:18-04:00

Engineering – Hardware

Senior Hardware Quality Engineer

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a Senior Hardware Quality Engineer who will work with our JDM partners and Hardware team to prevent quality issues around our products. Your work will involve: <ul> <li style="font-weight: 400;">Reviewing and helping define quality test standards to minimize design quality issues.</li> <li style="font-weight: 400;">Reviewing EVT and DVT reports from JDM partners.</li> <li style="font-weight: 400;">Defining manufacturing quality metrics, monitor production quality, and work with JDM partners to drive continuous improvement.</li> <li style="font-weight: 400;">Follow-up on RMA trends and drive corrective action back through manufacturing as necessary.</li> <li style="font-weight: 400;">Do sustain support for products through to the end of life.  Report on Quality to other departments within Meraki.</li> </ul> You will: <ul> <li style="font-weight: 400;">Audit/Evaluate JDM quality systems to ensure they are producing a quality product.</li> <li style="font-weight: 400;">Work with the Meraki Hardware team through EVT, DVT and pilot production to help ensure a good quality product.</li> <li style="font-weight: 400;">Support the product from initial mass production through its end of life.</li> <li style="font-weight: 400;">Work with Manufacturing Process/Test teams on the data that will be collected from the test.</li> <li style="font-weight: 400;">Work with JDM on continuous improvement on yields and process/test stability.</li> <li style="font-weight: 400;">Work with the JDM partners on qualifying new component sources.</li> <li style="font-weight: 400;">Monitor the JDM process quality trend for changes and drive corrective actions.</li> </ul> You have: <ul> <li style="font-weight: 400;">BSEE or equivalent in experience</li> <li style="font-weight: 400;">Combined 5 years’ experience EVT/DVT and manufacturing engineer or manufacturing quality</li> <li style="font-weight: 400;">1+ years doing EVT and DVT</li> <li style="font-weight: 400;">Experience with Asia CM or JDM manufacturing</li> </ul> Bonus Points: <ul> <li style="font-weight: 400;">Experience with PLM systems change order processes</li> <li style="font-weight: 400;">Experience with component engineering</li> <li style="font-weight: 400;">Experience with wireless hardware</li> <li style="font-weight: 400;">1 to 3 years’ experience with RF products in production</li> </ul>  At Cisco Meraki, we don't just accept differences - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high quality snacks, a coffee bar, catered lunches every day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.   

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Channel Sales

Channel Account Manager
Connecticut
New York
Philadelphia

2020-07-29T11:16:17-04:00

Channel Sales

Channel Account Manager

Connecticut,New York,Philadelphia,

As a Channel Account Manager for Cisco Meraki your primary responsibility will be to drive revenue growth of our National partner: CDW. This is an exciting opportunity to develop creative lead generation and sales incentive ideas while building a personal brand and representing Cisco Meraki. You will utilize your exceptional presentation and relationship building skills to convey Cisco Meraki’s value proposition to large groups of sales people as well as conduct sales trainings. You will also work closely with both the inside and field sales teams to ensure we get the most benefit from both partners through lead sharing campaigns, marketing programs, incentives, sales and technical training, and events. Successful candidates will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and consistent track record of success, we want to hear from you. <h2>Responsibilities</h2> <ul> <li>Develop and leverage executive partner relationships to grow Meraki consideration across all levels of the partnership</li> <li>Generate enthusiasm and passion for Meraki products among partner sales and engineering teams</li> <li>Maintain quarterly business plans</li> <li>Develop and lead all aspects of marketing and incentive programs to drive sales</li> <li>Coordinate sales and technical training for partners</li> <li>Facilitate communications and deal flow between partner Meraki sales reps</li> <li>Collaborate with the Nationals Channel Team to support the overall growth of our channel program, development of partner facing collateral and sales tools, tracking and internal communication tools, and marketing programs</li> </ul> <h2>Requirements</h2> <ul> <li>Proven experience in sales or channel management. </li> <li>Excellent interpersonal and facilitation skills</li> <li>Desire to build an elite channel program</li> <li>Tenacious and aggressive “hunter” mentality</li> <li>Strong executive presence and financial acuity</li> <li>BA/BS</li> </ul> Must be authorized to work in the U.S. Position does not provide sponsorship Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.  

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Channel Account Manager - UK&I
London

2020-07-30T11:33:30-04:00

Channel Sales

Channel Account Manager - UK&I

London,

Are you looking for an inspiring and positive company and yearning to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). What do we do? We craft 100% cloud managed IT that simply works. Cisco Meraki has grown to become an industry leader in the IT space, with over 500,000 customers and almost 3 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services - and for the people behind them. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We are seeking a highly entrepreneurial Channel Account Manager (CAM) to join a high performing channel sales team. You will be responsible for initiating, maintaining and growing strong channel partnerships across the United Kingdom and Ireland and driving rapidly growing revenue from our most strategic partners. The goal is to have partner growth outpace Meraki regional growth. This is an exciting opportunity to create unique lead generation and sales incentive ideas, while building a personal brand and representing Cisco Meraki. You will utilise your engaging presentation and relationship building skills to convey Cisco Meraki’s value proposition to large partner audiences across multiple business functions. You will work closely with our sales organisation to ensure close alignment on creative marketing campaigns, sales, technical enablement and partner strategy. You will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit. If you have a passion for growing a business and a solid track record of success, we want to hear from you. You Will: <ul> <li>Have fun, be part of the greatest team and work hard.</li> <li>Drive exceptional Y/Y partner revenue growth</li> <li>Manage existing relationships across all levels of your partner organisation</li> <li>Generate enthusiasm and passion for Meraki products among partner teams</li> <li>Create and maintain business plans</li> <li>Develop creative lead generation and sales incentive programs to increase sales</li> <li>Deliver sales and technical trainings for partners</li> <li>Facilitate communications and deal flow between partner and Meraki sales reps</li> <li>Develop collateral, sales tools, lead-sharing campaigns and marketing programs.</li> <li>Design and project manage partner service creation</li> </ul> You Have: <ul> <li>A minimum of 3 years’ experience dealing with partners in the industry</li> <li>In-depth understanding of the partner landscape across the United Kingdom and Ireland</li> <li>Business fluency in English</li> <li>Demonstrated technical aptitude</li> <li>Willingness to travel up to 70%</li> <li>Experience leading the complete life-cycle of a project</li> <li>A sense of humour</li> </ul> You are: <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative – you share early and often to engage those around you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone

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Training and Evangelism

Audience Strategy Team Manager
San Francisco

2020-07-29T11:16:18-04:00

Training and Evangelism

Audience Strategy Team Manager

San Francisco,

Want to be at the forefront of the Computer Networking industry! <h2>Who We Are</h2> At Cisco Meraki, we know that technology can connect us, empower us, and drive us! By simplifying powerful technology, we can free passionate people to focus on their mission. We are the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. <h2>What You Will Do</h2> Cisco Meraki is seeking a tenacious and experienced people leader to lead all aspects of the development and success of Meraki’s training and enablement strategy in meeting the needs of our global audiences. The Product Enablement team is responsible for creating premier learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone. <h2>Who You Are</h2> You will oversee the development and success of the Audience Strategy Team in building out a portfolio of training programs and enablement initiatives that holistically meet the needs of Cisco Meraki customers, partners, the larger Cisco organization, and the Meraki online Community. You will coordinate and align the objectives and goals of each audience-aligned Audience Strategy Lead to ensure our approach is consistent, comprehensive, and collaborative. <ul> <li>Lead and develop a team of Audience Strategy Leads focused on the global strategy and accomplishments of the training programs and enablement initiatives for all audiences outside of the Meraki business</li> <li>Use data, participant and stakeholder feedback, and market insights to find opportunities to build innovative learning capabilities and compelling user experiences for our audiences</li> <li>Partner with leaders and teams across the organization to understand audience needs and gaps. and opportunities in the development of our training programs and experiences including Product Management, Marketing, Sales, Channel, Support, Business Systems, and others as needed</li> <li>Provide regular data and metrics reporting, refining as needed and sharing insights on the impact of L&D and enablement initiatives to the PE leadership team and other leaders</li> <li>Coordinate and align the projects, priorities, and strategies of other audiences across regions to bring a consistent and streamlined approach to the training and enablement portfolio</li> <li>Develop and articulate a vision for audience enablement and be responsible for the success and quality of the programs and initiatives across the entire Meraki training and enablement portfolio</li> <li>Lead the development of the audience and training participant experience across all programs and initiatives, including discovery, registration, attendance/consumption, assessment, feedback, ongoing engagement and partner with the Training Operations team on the successful execution of these initiatives</li> </ul> <h2>Desired Skills & Experience</h2> <ul> <li>Experience partnering with cross-functional teams in developing programs and strategies to meet internal and external training and enablement needs with the ability to prioritize based on impact, resource needs, complexity, and value to the organization</li> <li>5+ years in a team lead or people leadership role leading teams responsible for learning & development, training program management, enablement strategy, learning needs assessment or other like subject areas</li> <li>Experience leading regional or globally distributed teams, working across different time zones and geographies</li> <li>Do you have proven success in setting and executing strategic objectives that align with business and stakeholder needs and showcasing the results to organizational leadership?</li> <li>Are you detail oriented; able to prioritize, meet deadlines, coordinate, and demonstrate analytical skills and follow-through?</li> <li>Experience leading transformational change to explore new and innovative ways of approaching the development of strategy. Excellent written and verbal communication and presentation skills</li> </ul> At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Technical Evangelist
San Francisco

2020-07-30T08:36:45-04:00

Training and Evangelism

Technical Evangelist

San Francisco,

Want to be at the forefront of the Computer Networking industry? <h2>Who We Are</h2> At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! Our Training & Evangelism team helps to drive market adoption by developing, promoting, and delivering programs that build knowledge and create enthusiasm among participants! <h2>What You Will Do</h2> In this position, you are responsible for evangelizing Cisco Meraki through our world-class CMNA & ECMS technical certification courses and other focused engagement programs. You will help Cisco Meraki partners and customer engineers to build the technical expertise that they need to sell, deploy, and support Meraki networks. Technical enablement is a critical lever in growing sales, building channel loyalty, and improving the performance of our partners. We look for someone who will have technical knowledge and experience, communication skills, creativity, and a passion for teaching others about technology. <h2>Responsibilities:</h2> <ul> <li>Deliver Certified Meraki Networking Associate (CMNA) & Engineering Cisco Meraki Solutions (ECMS) training sessions in main cities throughout North America</li> <li>Develop regional technical content for various training programs</li> <li>Develop and deliver technical updates and customized training sessions for high priority partners</li> <li>Contribute technical expertise to content creation and new initiatives</li> </ul> <h2>Who You Are</h2> <ul> <li>1-5 years of experience in a technical role (sales engineer, network/systems engineer, technical marketing, technical training, etc.)</li> <li>Comprehensive technical expertise in systems integration, LAN/WAN technologies, network design, and supporting diverse network architectures</li> <li>Ability to translate complex topics into simple and clear explanations</li> <li>Demonstrated project management skills and attention to detail</li> <li>Experience working with highly diverse and inclusive teams and facilitating successful project outcomes</li> <li>Assured and articulate public speaking skills in front of large and diverse technical audiences</li> <li>Excitement about traveling 50%+ to deliver trainings to top partners organizations</li> <li>Bilingual in English and Spanish preferred</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Training Design Team Manager
San Francisco

2020-07-29T11:16:18-04:00

Training and Evangelism

Training Design Team Manager

San Francisco,

<h2>Who We Are</h2> At Cisco Meraki, we know that technology can connect us, empower us, and drive us By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki is seeking a creative and experienced manager to lead the teams responsible for learning development and design for our training and enablement programs. <h2>What You Will Do</h2> The Meraki Product Enablement team is responsible for creating extraordinary learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone. In this role, you will lead all aspects of the development and design of Cisco Meraki training programs and solutions, support the development of processes and content, and lead and grow a team of Instructional Designers, Project Managers, and other training development roles who are responsible for the building of curriculum, content strategy, tool and process development, and cross-functional project management. <h2>Who You Are</h2> The ideal candidate is an experienced and passionate learning professional with a strong background in training program development, project management, and leadership. They should possess strong interpersonal skills, the ability to effectively lead complex projects, a strong foundation for developing compelling training content and curriculum, and excitement about leading a dynamic and growing team at the forefront of cloud networking. <h2>Responsibilities:</h2> <ul> <li>Lead a team of instructional designers and content developers focused on new course and program development</li> <li>Oversee project managers and developers leading cross-functional projects in support of the training and enablement programs and experiences developed by Product Enablement</li> <li>Refine and improve Cisco Meraki’s curriculum design and development frameworks and processes</li> <li>Oversee and handle the content budget and related curriculum success metrics for new programs</li> <li>Ensure successful program development from validation to design to launch, focusing on audience and organizational needs</li> <li>Assign projects and tasks based on team members' individual strengths, skill sets and experience levels</li> <li>Assist with comprehensive project plans, budgets, priorities, and success metrics</li> <li>Perform needs analysis with stakeholders across Product Enablement and Meraki to determine development, project management, content, and training course needs</li> <li>Support the career development of the teams within Training Design and provide opportunities for continued skill set growth</li> </ul> <h2>Qualifications:</h2> <ul> <li>Demonstrated experience and proficiency with program management, learning & development, instructional design and e-learning</li> <li>Strong project leadership skills – design, fine-tune, and make recommendations to existing and new solutions</li> <li>Shown ability to partner and collaborate with others at all levels within the organization, including senior leaders, managers, employees, and external resources</li> <li>Solid understanding with in-depth experience in talent management, performance management, team engagement, and leadership development</li> <li>Demonstrated experience in designing and creating learning and educational experiences end-to-end from ideation to completion to establishing and analyzing success metrics</li> <li>Bachelor’s degree</li> <li>Previous experience in project management, instructional design, and/or content strategy role highly desired</li> <li>Previous leadership experience of a globally distributed and functionally diverse team highly desired</li> <li>Strong communication skills</li> <li>Travel requirements: 10-20%</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Marketing

Audience Marketing Manager - Commercial/GES
United States

2020-07-29T11:16:15-04:00

Marketing

Audience Marketing Manager - Commercial/GES

United States,

Cisco Meraki marketing is evolving, and we want you to be a part of that evolution by joining the newly formed Audience Marketing team. Audience Marketing sits within Marketing Strategy, and has been created to help us segment and get closer to our customers, to see the world through their eyes, and to meet them where they are. In this role you’ll have the opportunity to become the expert in – and advocate for – a particular market segment, helping to develop personas, buyer motivations and stories for that segment, and driving a broader marketing approach that is tailored accordingly. <h2>What You Will Do:</h2> <ul> <li>Establish a customer-first marketing strategy for the critical Commercial and Global Enterprise segments at Cisco Meraki.</li> <li>Develop detailed buyer personas for use across Meraki Marketing, capturing segment behaviors and sentiments.</li> <li>Become an authority in the segment, understanding trends and finding opportunities to connect our marketing messages to prospective customer motivations.</li> <li>Leverage market data and insight to identify consistent behaviors and inform strategy.</li> <li>Drive customer loyalty by maintaining an ongoing nurture strategy.</li> <li>Collaborate on the development of innovative, segment-relevant omnichannel audience campaigns, and personalization strategies, driven by Marketing OKRs.</li> <li>Partner with other groups in marketing, especially Product Marketing, to connect customer needs (existing and evolving) to Meraki products, features and solutions.</li> <li>Partner with segment sales teams to share marketing insight and resources.</li> <li>Be an advocate for the voice of the customer, and ensure it is represented in new campaigns.</li> </ul> Success in this role will be based on an ability to capture attention – with internal stakeholders and customer prospects – driving traffic to marketing assets, maintaining engagement, cultivating impressions, building influence, reducing churn, and helping Meraki Marketing win and retain customers by winning hearts and minds. <h2>You have:</h2> Candidates for this role will be first and foremost, customer obsessed, with a passion for the relentless pursuit of better customer experiences. The role will reward those who are imaginative, creative, collaborative, adaptable, self-motivated, and strategic in their thinking. <ul> <li>Travel: Some, as required to support research</li> <li>Minimum 5 years in sales and marketing roles within a Tech B2B organization</li> <li>Experience with omnichannel marketing campaigns, persona profiling and customer journey mapping</li> <li>Experience working with quantitative and qualitative data outputs to make informed decisions</li> <li>Experience working with cross-functional teams and creating seamless alignment</li> <li>Demonstrable interpersonal, influencing and collaborative experience</li> <li>Knowledge of computer networking is beneficial</li> <li>Knowledge and experience working with large commercial/enterprise customers is helpful</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Audience Marketing Manager - Emerging Markets
San Francisco

2020-07-29T11:16:17-04:00

Marketing

Audience Marketing Manager - Emerging Markets

San Francisco,

Cisco Meraki marketing is evolving, and we want you to be a part of that evolution by joining the newly formed Audience Marketing team. Audience Marketing sits within Market Strategy, and has been built to help us segment and get closer to our customers, to see the world through their eyes, and to meet them where they are. As the Audience Marketing Manager you’ll have the opportunity to become the expert in – and advocate for – markets for our emerging technologies, helping to develop personas, buyer motivations and stories, and driving a broader marketing approach that is tailored accordingly! <h2>What You'll Do</h2> <ul> <li>Establish a customer-first marketing strategy for emerging markets and technology at Cisco Meraki.</li> <li>Develop detailed buyer personas for use across Meraki Marketing, capturing segment behaviors and sentiments.</li> <li>Become an expert in emerging trends in technology, both innovations and adoption, identifying opportunities to connect our marketing messages to prospective customer motivations.</li> <li>Leverage market data and insight to identify consistent behaviors, and inform strategy.</li> <li>Drive customer loyalty by maintaining an ongoing nurture strategy.</li> <li>Collaborate on the development of innovative, segment-relevant omnichannel audience campaigns, and personalization strategies, driven by Marketing OKRs.</li> <li>Partner with other groups in marketing, especially Product Marketing, to connect customer needs (existing and evolving) to Meraki products, features and solutions.</li> <li>Partner with sales teams to share marketing insight and resources.</li> <li>Be an advocate for the voice of the customer, and ensure it is represented in new campaigns.</li> </ul> Success will be based on an ability to capture attention – with internal stakeholders and customer prospects – driving traffic to marketing assets, maintaining engagement, cultivating impressions, building influence, reducing churn, and helping Meraki Marketing win and retain customers by winning hearts and minds! <h1>Who You Are</h1> <ul> <li>Candidates for this role will be first and foremost, customer obsessed, with a passion for the relentless pursuit of better customer experiences. The role will reward those who are imaginative, creative, collaborative, adaptable, proactive, and strategic in their thinking.</li> <li>Travel: Some, as required to support research</li> <li>Minimum 5 years in sales and marketing roles within a Tech B2B organization</li> <li>Experience with quantitative and qualitative data outputs to make informed decisions</li> <li>Experience working with cross-functional teams and crafting seamless alignment</li> <li>Demonstrable interpersonal, influencing and collaborative experience</li> <li>Knowledge of computer networking is beneficial</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Content Marketing Manager
San Francisco

2020-07-29T11:16:18-04:00

Marketing

Content Marketing Manager

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed team in the world, our products and technology architecture are changing the landscape of enterprise networking and making cloud-managed IT a reality. Meraki is looking for a Content Marketing Manager to help Meraki build and enhance thought leadership in the IT industry through compelling and engaging content. We are looking for a world-class communicator, writer, and storyteller who can systematically turn ideas into effective marketing assets across multiple channels and succinctly communicate what matters most to key audiences. You should embrace a player-coach role to educate the team on content best practices, while also crafting engaging content on your own. Working cross-functionally with teams of subject matter, design, and go-to-market experts, you will be systematizing the development and review of high-value content, as well as helping to prioritize content and maintain consistency. You should also be results oriented and metrics focused with an eye towards optimizing content for lead conversion. <h2>What you will do:</h2> <ul> <li>Assist in driving the adoption of content marketing best practices and proven strategies across the marketing organization</li> <li>Partner with integrated marketing team to build and evolve content marketing plans to achieve identified goals across multiple campaigns</li> <li>Collaborate with writers, design resources, video producers, as well as product and audience marketers to produce high-quality content</li> <li>Maintain and enforce a framework for planning, writing, editing, and producing content, including management of corporate style guide and asset templates</li> <li>Deliver engaging content on a regular basis and mentor and encourage team members to do the same</li> <li>Edit, proofread, and improve content from all internal and external content creators</li> <li>Receive customer and sales feedback and generate ideas to increase customer engagement</li> <li>Organize, audit, and update existing content</li> </ul> <h2>You have:</h2> <ul> <li>Proven work experience as a content marketer, journalist, or communications manager</li> <li>4 to 5 years of experience in the high-tech industry</li> <li>Proficiency in Word Press and content management software</li> <li>Good time-management skills with the ability to meet deadlines consistently</li> <li>Ability to multi-task and keep up in a fast-paced environment</li> <li>Strong writing, interpersonal, and communication skills</li> <li>Critical thinking and problem solving abilities</li> </ul>     Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Copywriter, Brand & Advertising
San Francisco

2020-07-29T11:16:15-04:00

Marketing

Copywriter, Brand & Advertising

San Francisco,

The Cisco Meraki Creative Studio team is seeking a passionate and insightful copywriter to join our team! The Creative Studio is a multi-disciplinary team of creatives working across marketing projects at Meraki– building our brand voice through collateral, promotional materials, video, web, events, advertising, digital campaigns, and product launches. A copywriter should help bring our story to life through expertly-crafted copy across all our channels and customer touchpoints. We are looking for a storytelling, problem-solving, meticulous, curious, and collaborative team member who can think strategically about their work and produce creative that helps our Marketing team achieve our goals. Our technology strives to simplify a notoriously complicated industry, and we strive to reflect that same principle in every word we write without talking down to our audience. Copywriters at Meraki should demonstrate a passion for phenomenal copywriting and the desire to define and document their approach in collaboration with other members of the Marketing team. We want to build and scale our approach to writing to help us achieve a consistent brand voice globally. This copywriter should have excellent interpersonal skills and be able explain the rationale behind their work. <h2>Responsibilities include</h2> <ul> <li>Communicate clearly about a traditionally jargon-heavy complex set of technologies in a concise customer-focused manner.</li> <li>Work with designers, marketing managers, PR, comms, product, and sales to articulate the value of Meraki to multiple audiences (customers, partners, internal teams, and others) through the written word.</li> <li>Structure and write both short form and long form content for product, release, and launch materials - advertising, video scripts, websites & landing pages, e-books, infographics, presentations, email subject lines, and more!</li> <li>Consult on naming strategies (promotions, program IDs, marketing programs, product features, etc.)</li> <li>Help establish, enable, and maintain a consistent voice for Meraki in the form of style guides, consistent nomenclature, playbooks, brand guidelines, and more.</li> <li>Be fiercely focused on understanding our customers and speak to them the way they would like to be spoken to.</li> </ul> <h2>Qualifications</h2> <ul> <li>Bachelor’s degree in Advertising/Marketing, Creative Writing, or a related field.</li> <li>3-5 years experience writing at a tech company, marketing agency, or related experience.</li> <li>Experience copywriting with a focus on branding and product launches.</li> <li>Portfolio that showcases excellence in copywriting & creative thinking, as well as a clean and polished style and an ability to distill complex concepts and technologies into compelling copy without “dumbing it down”.</li> <li>A sharply honed eye for detail with just as much passion for the editing process as the writing process. Able to spot an out of place comma at 500 yards.</li> <li>Skilled at explaining your work, process, and decisions and are hungry for feedback to help you produce your best work.</li> <li>Ability to balance and prioritize multiple projects and to adjust to shifts in timelines, deadlines, budgets, and project goals</li> <li>Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment</li> </ul> <h2>Please Submit</h2> <ul> <li>A link to your world-class portfolio and/or book of writing samples</li> <li>A bit about why Meraki interests you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Marketing Technologist
Remote within US

2020-07-29T11:16:19-04:00

Marketing

Marketing Technologist

Remote within US,

Meraki is looking for a Marketing Technologist to design/select, implement, and operate the technology solutions that serve our marketing team! To be successful in this role, you will need to see the big picture and execute rapidly. In addition, you have proven experience translating business requirements into technical solutions. You are a builder who is a creative problem solver, passionate about marTech, and understands the technology's business context. <h2>What You'll Do</h2> <ul> <li>Understanding and documenting the organization's requirements - serve as the primary point of contact between our technology vendors and our marketing team</li> <li>Performing a Build vs. Buy analysis - Translate business needs to technical requirements that will guide system implementation and integration</li> <li>Staying in lock-step with vendors and their roadmaps for acquired technology to ensure that critical vendors are keeping pace with industry innovations and developing the features needed by the organization.</li> <li>Being the technology expert and "source of truth" about the technology for the organization.</li> <li>Looking ahead and staying on top of technology innovation.</li> <li>Develop, support, and maintain integrations amongst marketing automation, content management, analytics, and marketing technology systems</li> <li>Becoming the resident expert on current and future digital tools to support our marketing initiatives</li> <li>Help optimize and support system integrations for lead nurturing and demand generation workflows and campaigns</li> <li>Conducting an audit of our current technical capabilities and how they map to our plans</li> </ul> <h2>Who You Are</h2> <ul> <li>You have strong technical aptitude as well as 5+ years of experience with managing custom implementations of marketing automation, databases, CRM, and analytics systems in a large technology company</li> <li>You have a keen ability to explain technical considerations to non-technical team members in a concise, meaningful way</li> <li>You have strong analytical and/or systems design background - 5+ years of experience required</li> <li>You have strong communication and organizational skills, particularly with managing large projects that span multiple back-end systems</li> <li>You are passionate to learn about and test the latest technologies</li> <li>Bachelors degree required</li> <li>Ideally you've worked for large technology companies with hardware and software products</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Presentation Designer (Contract)
San Francisco

2020-07-29T11:16:16-04:00

Marketing

Presentation Designer (Contract)

San Francisco,

The Cisco Meraki Creative Studio team is seeking a passionate and insightful Creative Strategist to join our team! The Creative Studio is a multi-disciplinary team of creatives working across marketing projects at Meraki– building our brand voice through collateral, promotional materials, video, web, events, advertising, digital campaigns, and product launches. A Creative Strategist should help bring our story to life through expertly-crafted presentations. Our technology strives to simplify a notoriously complicated industry, and presentations (keynotes, townhalls, webinars, product reveals, feature updates, demos, pitch decks, etc.) are core to illustrating our value to our audience. Creative Strategists at Meraki should demonstrate a passion for phenomenal presentations and the desire to define and document their approach. Strategists will work in collaboration with other members of the Marketing team to level up our approach to building presentations to help us achieve a consistent brand voice globally. This strategist should have excellent interpersonal skills and be able explain the rationale behind their work. <h2>Responsibilities include</h2> <ul> <li>Work with writers, designers, marketing managers, PR, comms, product, and sales to articulate the value of Meraki to multiple audiences (customers, partners, internal teams, and others) through presentations.</li> <li>Communicate clearly about a traditionally jargon-heavy complex set of technologies in a concise customer-focused manner.</li> <li>Identify opportunities to use presentations or slides to help tell the Meraki story through demos, animation, motion graphics, signage and more.</li> <li>Build scalable, fool-proof, and effective templates for sales enablement, product launches, webinars, and more!</li> <li>Act as a champion of brand standards and guidelines.</li> <li>Help to build, grow, and maintain a library of reusable photos, graphics, illustrations, and other assets to enable scalable presentation templates.</li> <li>Conduct presentation post-mortems and surveys in order to advocate for process improvements as needed.</li> </ul> <h2>Qualifications</h2> <ul> <li>Bachelor’s degree in Advertising/Marketing, Creative Writing, a related field, or equivalent experience.</li> <li>3-5 years experience writing at a tech company, marketing agency, PR firm, or related experience.</li> <li>Portfolio that showcases excellence in presentation design and creative thinking, as well as a clean and polished style with an eye for detail and an ability to distill complex concepts and technologies into compelling slides without “dumbing it down.”</li> <li>Skilled at explaining your work, process, and decisions with a healthy appetite for feedback to help you produce your best work.</li> <li>Very strong expertise with Powerpoint, Google Slides, Keynote or equivalent.</li> <li>Working knowledge of Adobe Creative Cloud Suite (Photoshop & Illustrator) or equivalent.</li> <li>Ability to balance and prioritize multiple projects and to adjust to shifts in timelines, deadlines, budgets, and project goals</li> <li>Strong communication skills, and the ability to work well both independently and in a cross-functional fast-paced team environment</li> </ul> <h2>Please Submit</h2> <ul> <li>A link to your world-class portfolio or examples of your work</li> <li>A bit about why Meraki interests you</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Solutions Marketing Manager
San Francisco

2020-07-29T11:16:16-04:00

Marketing

Solutions Marketing Manager

San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 450,000 customers and 5 million network devices and counting online around the world. Our comprehensive set of products include wireless, switching, security, UTM, and security cameras, all managed through Meraki’s web-based dashboard interface and extensible through APIs and an ecosystem of technology partners. This incredible foundation is what you will use to build solution positioning, content and assets, enablement and other materials to address audience specific pain points.  Meraki is looking for an experienced Solutions Marketing Manager to support a rapidly growing Meraki business! Instead of looking at point products, do you like to take a broader view of product or multi-domain portfolios in the context of target audiences? Do you have a knack for simplifying sophisticated technologies, product portfolios and software into value statements and business benefits? Are you excited by understanding customer issues, determining a solution and helping scale your impact across global audiences? Demonstrate your leadership by aligning your storytelling expertise across various Cisco business units, Sales teams and Channel partners. If you’re an extraordinary teammate ready to join an exciting, collaborative and fast moving culture that instigates change and embraces all voices, come join us! As a part of the Solutions Marketing team you will collaborate with Audience and Product Marketing to develop strategies, develop marketing assets, competitive analysis, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help build a fast-growing global marketing team. This role is based in the SFO office and will support global teams, as such, up to 25% travel is envisioned. WHAT YOU'LL DO <ul> <li>Become a specialist in all things related to the Meraki software platform, our systems portfolio, API marketplace and cloud management and how it threads through the entire marketing process</li> <li>Develop thorough, solution level expertise in the Meraki portfolio specializing in platform (Cloud, APIs, Dashboard, analytics), Security, wireless / Wi-Fi networking, remote work, healthcare or other target area solutions</li> <li>Lead marketing competitive analysis and develop clear differentiated value based at the platform and solution level</li> <li>Distill and communicate complex information for Sales, Marketing, Partners and customers</li> <li>Work with product marketing, audience marketing and Market Strategy leaders to craft messaging for the Meraki portfolio</li> <li>Deliver business, technical and operational feedback to stakeholders</li> <li>Be a trusted platform positioning and solution advisor to the wider marketing team to conceptualize and collaborate on marketing campaigns</li> <li>Develop thoughtful, customer / market oriented content for campaigns</li> <li>Evangelize the Cisco Meraki vision at industry events</li> <li>Drive and build in-depth solution collateral and tools targeting the needs of industries and organizations around the world</li> <li>Develop content targeting Business Decision Makers, IT architects, industry organizations using a variety of marketing tactics (e.g. blogs, articles, etc.)</li> </ul> WHO YOU ARE: <ul> <li>7+ years of proven experience in the networking space gained through Product Marketing, Solution marketing or Technical Sales</li> <li>Understand the in-depth business, technical and operational practices of global IT, Public Sector, Commercial and Small to Mid-Size Businesses</li> <li>Strong ability to translate technical features into differentiated value and business benefits to all types of audiences</li> <li>Excellent communicator, creative problem solver, risk-taker, innovative thinker, consensus builder</li> <li>Comfortable collaborating in an Agile Marketing environment</li> <li>Bachelor's Degree required, MBA or Masters Degree a plus!</li> <li>Experience working in the networking industry in a requirement</li> <li>Up to 25% travel required</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Sr Product Marketing Manager - Switching
San Francisco

2020-07-29T11:16:15-04:00

Marketing

Sr Product Marketing Manager - Switching

San Francisco,

Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by simplifying powerful technology, we can free passionate people to focus on their mission. Do you share our belief? Founded in 2006, Meraki has grown to become an industry leader in the IT space, with over 450,000 customers and 5 million network devices and counting online around the world. Our comprehensive set of solutions includes wireless, switching, security, UTM, and security cameras, all managed through Meraki’s web-based dashboard interface. You could not ask for a better stack of products, with a better differentiation from competitors, than this. Meraki is looking for a Product Marketing Manager specializing in the area of Switching to support a rapidly growing MS business! Do you love to explain complex technologies, network topologies in a simple manner? Do you like network architectures? Are you excited by understanding customer issues, determining a solution and conducting a demo to highlight technical differentiation? Do you like recommending access policy? Are you an extraordinary teammate who wants to partner with a Product Manager and Sales Representative to drive a winning market strategy? If yes then we want to meet you! As a part of the Product Marketing team you will help co-create a marketing strategy, present to customers and partners in conjunction with Meraki sales teams, tell stories about customer success and help shape a fast-growing team. This role is based in the SFO office and will support global teams, as such, up to 20% travel is required. <h2>What You'll Do</h2> <ul> <li>Become a specialist in all things related to switching at Meraki</li> <li>Understand, and share perspective, on the competitive landscape</li> <li>Distill and communicate sophisticated information for Sales, Marketing and customers</li> <li>Work with PM to craft messaging for the Meraki MS</li> <li>Deliver technical product feedback to stakeholders</li> <li>Be a trusted technical advisor and work with the wider marketing team to contribute to and validate content for campaigns</li> <li>Evangelize the Cisco Meraki vision at industry events</li> <li>Build in-depth technical collateral and tools for some of the largest enterprise security customer organizations in the world</li> <li>Write content suitable for Technical Decision Makers, such as white-papers, to provide customers with confidence to select and adopt the product</li> </ul> <h2>Who You Are</h2> <ul> <li>You have 7-10+ years of hands on technical experience in the networking space gained through product marketing</li> <li>You understand the in-depth network security considerations for large companies</li> <li>The ability to explain highly technical concepts to all types of audiences</li> <li>Good command over written English</li> <li>Bachelor's Degree minimum, Masters Degree or MBA preferred</li> <li>Experience with Product Marketing required</li> <li>Worked in the networking industry in a related area</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Product Management

Director of Product Management - Secure SD-WAN
San Francisco

2020-07-29T11:16:11-04:00

Product Management

Director of Product Management - Secure SD-WAN

San Francisco,

The Cisco Meraki team is seeking a savvy and creative Director of Product Management to lead product management activities for our industry-leading cloud-managed Secure SD-WAN business, which covers a wide number of strategic initiatives including but not limited to: (a) evolving a winning product line strategy, (b) building rich analytics and insights into the product portfolio (c) ideating and executing on a strategy to develop adjacent product lines and verticals to create a $1B business, (d) enhancing our application programming interface (API) strategy so that we continue to own the forefront of highly programmable next-generation networking. You will be driving the focus around how Meraki is thinking about further expanding its cloud-managed Secure SD-WAN capabilities and collaborate with the various discrete product teams for the Meraki products (e.g. MS, MR, Cloud). The role includes driving product strategy and execution for all areas related to our portfolio, and most importantly leading and further building a team of highly skilled Product Managers to manage various product components. Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will collaborate with forward-thinking engineers and excited customers to help ensure that we continue to have the best product portfolio in the industry as part of the Meraki platform. You will work closely with the executive team to establish a winning strategy, and interface with our extraordinary sales, marketing, and partner teams to ensure continued market-adoption and rapid growth. In this position, you will team up with the world's best engineers - PhD types from MIT, Berkeley, and Stanford, and lead one of the best PM teams in the industry. You will develop excellent technical knowledge, deliver high-impact presentations, and have a passion for learning about and evangelizing cloud-driven networking technology. You will be required to decide on critical matters concern strategic goals and tactical way to get there frequently. Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, genuine passion for engineering, business, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Lead and further build a diverse team of passionate product management individuals. Without the team, there is no product.</li> <li style="font-weight: 400;">Inspire your team but also others - starting with the engineering team as well as Sales, Support, Marketing, and so on.</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> <h2>Qualifications</h2> <ul> <li style="font-weight: 400;">BA/BS in EE or CS or a related technical field</li> <li style="font-weight: 400;">Minimum 5-10 years of work experience in technology (ideally in networking and WAN/security)</li> <li style="font-weight: 400;">Strong business background (ex: MBA, CPO/PM, CEO) desired</li> <li style="font-weight: 400;">Hunger for learning about networking, cloud technologies, customers, and problems</li> <li style="font-weight: 400;">Track record of motivating and driving large projects and large teams effectively</li> <li style="font-weight: 400;">Demonstrates success in driving product initiatives where outcomes were paramount to the health or strategic differentiation over the overall business, e.g. incremental revenue streams in the hundreds of millions</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> </ul> Why Cisco Meraki? We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Product Architect - Security & SD-WAN
San Francisco

2020-07-29T11:16:17-04:00

Product Management

Product Architect - Security & SD-WAN

San Francisco,

The Cisco Meraki Product Management team is seeking a driven Product Architect to identify and execute impactful product integrations across Cisco’s Security and SD-WAN portfolio. At Cisco Meraki, we are changing the way the industry thinks about networking, and you will play a key role in driving this change. You will be a liaison between many groups (Product, Engineering, Strategy, Sales, and Marketing teams both within the Meraki business and elsewhere in Cisco) with a focus on identifying, scoping, and executing technical product integrations. You'll be the domain specialist in both Cisco Meraki solutions and the broader Cisco product set. Using your knowledge of our solutions and of the broader market, you will help determine which integrations will provide the greatest benefit to our customers as well as the most effective way in which we can develop those integrations. While technical in nature, this role involves working cross-functionally with many teams, so the ability to engage with both technical and non-technical partners on highly technical topics is a must. <h2>Additional Responsibilities:</h2> <ul> <li style="font-weight: 400;">Work closely with product management in adjacent Cisco BEs to identify upcoming products and features where Meraki integration can be a key differentiator for Cisco</li> <li style="font-weight: 400;">Present proposed integrations to leadership teams across multiple business units</li> <li style="font-weight: 400;">Collaborate with Product Managers and Engineering to scope technical requirements for proposed integrations</li> <li style="font-weight: 400;">Act as a key technical advisor on non-Meraki Cisco products to the product management and engineering teams for Meraki</li> <li style="font-weight: 400;">Present regularly at internal and public events as a technical expert on Meraki cross-architectural integrations in Security and SD-WAN</li> </ul> <h2>Qualifications:</h2> <ul> <li style="font-weight: 400;">Existing relationships with key Cisco product leaders, product managers, and technical marketing engineers</li> <li style="font-weight: 400;">5+ years of work experience with Security and/or SD-WAN solutions</li> <li style="font-weight: 400;">CCIE Routing and Switching or Security certifications desired</li> <li style="font-weight: 400;">Experience in customer facing and cross-functional roles preferred</li> <li style="font-weight: 400;">Entrepreneurship, "can do" attitude, and ability and willingness to make an impact</li> <li style="font-weight: 400;">Willingness to travel regularly to Cisco offices (particularly San Jose and San Francisco) as well as for internal and industry events</li> <li style="font-weight: 400;">Strong technical writing and presentation abilities</li> </ul> Why Cisco Meraki? We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Product Manager - API & Developer Platform
San Francisco

2020-07-29T11:16:15-04:00

Product Management

Product Manager - API & Developer Platform

San Francisco,

The Cisco Meraki team is seeking a creative and driven Product Manager to lead product management activities for our public API. You will be on the team that covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to lead the next-generation cloud connected hardware strategy. You will drive the strategy to expand the capabilities of Meraki’s cloud management APIs and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry. You will work closely with the executive team to establish a winning strategy, and collaborate with our extraordinary sales, marketing, and partner teams to ensure market-adoption and rapid growth.  You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at the cutting edge of large scale cloud managed hardware. Every day is truly unlike the one before. Your penchant for approaching problems with creative solutions, sincere passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader. <h2>WHAT YOU'LL BE DOING: </h2> <ul> <li style="font-weight: 400;">Define the strategy for the Meraki Dashboard API (REST and Webhooks)</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to expand our products to new markets</li> <li style="font-weight: 400;">Work closely with our elite engineering teams to continue to simplify our best in class user experience</li> <li style="font-weight: 400;">Define product strategy, roadmap, positioning, and pricing</li> <li style="font-weight: 400;">Team up with our rapidly growing sales teams and partners to solve customer problems</li> <li style="font-weight: 400;">Define and drive discrete components of a cross-product unification strategy across all layers - engineering, sales, marketing and product</li> </ul> <h2>WHAT WE'RE LOOKING FOR:</h2> <ul> <li style="font-weight: 400;">5+ years of experience in a Product Management role</li> <li style="font-weight: 400;">Technical background in cloud infrastructure and agile software development</li> <li style="font-weight: 400;">Have worked cross-functionally on large projects with multiple engineering teams</li> <li style="font-weight: 400;">BA/BS in Computer Science, Information Systems, Engineering or related degree</li> <li style="font-weight: 400;">You have a real passion for learning about networking, cloud, and emerging disruptive technologies</li> <li style="font-weight: 400;">You have a strong sense of customer empathy to care deeply about top customer problems</li> <li style="font-weight: 400;">You are able to easily communicate complicated concepts to non-technical people</li> <li style="font-weight: 400;">You have an ambitious, can-do attitude with an intuitive understanding of product quality</li> <li style="font-weight: 400;">You love solving technical problems in creative ways</li> </ul> <h2>BONUS POINTS</h2> <ul> <li style="font-weight: 400;">Experience with or certified in Scrum/Agile methodologies</li> <li style="font-weight: 400;">Experience working at a SaaS or PaaS enterprise company</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Senior Manager, Product Management - API & Developer Platform
San Francisco

2020-07-29T11:16:17-04:00

Product Management

Senior Manager, Product Management - API & Developer Platform

San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead the API & Developer Platform product group. Your mission will be to extend Meraki’s ecosystem by shaping our API strategy and building strategic relationships through product integrations (<a href="https://developer.cisco.com/meraki/">https://developer.cisco.com/meraki/</a>). You will collaborate with Meraki leadership and product teams across the company (wireless access points, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers, solutions architects, developer advocates and delighted customers to help ensure that we have the best developer experience and integrate with the solutions that customers need the most. You will work closely with the executive team to build a successful strategy, and collaborate with our distinguished sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at a groundbreaking large scale cloud managed hardware. Every day is truly unlike the one before. Your appetite for approaching problems with creative solutions, candid passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader. <h2>Responsibilities:</h2> <ul> <li style="font-weight: 400;">Define the strategy for the Meraki API and Developer Ecosystem</li> <li style="font-weight: 400;">Grow our app marketplace, open source projects, product integrations, in breadth and depth</li> <li style="font-weight: 400;">Develop a playbook for strategic partnerships with key technology partners and work with business development and partner sales teams to grow these relationships</li> <li style="font-weight: 400;">Discover and prioritize customer use cases and requirements to define the strategy for our API first strategy across the Meraki platform</li> <li style="font-weight: 400;">Work closely with our engineers, solutions architects, developer advocates to continue to simplify our outstanding developer and customer experience</li> <li style="font-weight: 400;">Team up with our rapidly growing sales teams and partners to solve customer problems</li> </ul> <h2>What we’re looking for:</h2> <ul> <li style="font-weight: 400;">8+ years of experience in a Product Management role</li> <li style="font-weight: 400;">5+ years of experience in developer platforms, app marketplaces, and API products</li> <li style="font-weight: 400;">3+ years of people management experience building, leading and mentoring high performing teams</li> <li style="font-weight: 400;">Experience with enterprise SaaS software </li> <li style="font-weight: 400;">BA/BS in Computer Science, Information Systems, Engineering or related degree</li> <li style="font-weight: 400;">You have a real dedication for learning about networking, cloud, and emerging ground-breaking technologies</li> <li style="font-weight: 400;">You have a strong sense of customer empathy to care deeply about top customer problems</li> <li style="font-weight: 400;">You are able to easily communicate complicated concepts simply to multiple audiences</li> <li style="font-weight: 400;">You have a results-oriented, can-do demeanor with an intuitive understanding of product quality</li> <li style="font-weight: 400;">You love solving technical problems in innovative ways</li> </ul> Why Cisco Meraki? We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Senior Product Manager- Data Science and Analytics
California
San Francisco

2020-07-29T11:16:17-04:00

Product Management

Senior Product Manager- Data Science and Analytics

California,San Francisco,

The Cisco Meraki team is seeking an experienced Product Manager to lead product management for our analytics, data infrastructure, and data powered products. Your mission will be to lead Meraki to decode the wealth of data points which pass through our system in order to make better product development decisions and imbue intelligence across the Meraki platform. You will collaborate with Meraki leadership and product teams across the company (wireless access points, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking data engineers, data scientists, data analysts and delighted customers to help ensure that we have the best user experience and the most intelligent cloud platform in the industry. You will work closely with the executive team to build a successful strategy, and collaborate with our distinguished sales, marketing, and partner teams to ensure market-adoption and rapid growth. You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work at a groundbreaking large scale cloud managed hardware. Every day is truly unlike the one before. Your appetite for approaching problems with creative solutions, candid passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that you’ll need to be a Meraki Product Leader. <h2>Responsibilities</h2> <ul> <li>Discover and prioritize customer use cases and requirements to define the strategy for data powered features across the Meraki platform</li> <li>Define the strategy for product analytics to establish a deep understanding of engagement and customer behavior</li> <li>Champion product insights to guide data informed decisions and product development across teams</li> <li>Develop an investment strategy on problems that should and should not be solved using machine learning methods and data infrastructure investments</li> <li>Work closely with our data science, data engineering, analytics, architects teams to continue to simplify our outstanding user experience</li> <li>Team up with our rapidly growing sales teams and partners to seek customer problems</li> </ul> <h2>What we’re looking for</h2> <ul> <li>5+ years of validated experience in a Product Management role</li> <li>Technical background working on products with an Al/ML component</li> <li>Deep expertise in product analytics (measurement, conversion funnels, customer retention)</li> <li>Have worked cross-functionally on large projects with multiple engineering teams</li> <li>BA/BS in Statistics, Mathematics, Computer Science, Information Systems, Engineering or related degree</li> <li>You have a real dedication for learning about networking, cloud, and emerging ground-breaking technologies</li> <li>You have a strong sense of customer empathy to care deeply about top customer problems</li> <li>You are able to easily communicate complicated concepts simply to multiple audiences</li> <li>You have a results-oriented, can-do demeanor with an intuitive understanding of product quality</li> <li>You love solving technical problems in innovative ways</li> </ul> Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.  Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technical Marketing Engineer- Cloud
San Francisco

2020-07-29T11:16:15-04:00

Product Management

Technical Marketing Engineer- Cloud

San Francisco,

The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support product management activities for the Cloud team. The Cloud team covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to own the next-generation cloud connected hardware strategy. You will expand Meraki’s cloud management capabilities and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more). Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry. As a Technical Marketing Engineer, you are the authority on the product and ensure the continued success of Meraki products by driving feature development, customer issues, and large range infrastructure projects. You will collaborate with a distinguished Engineering team to build the future of the Meraki Cloud platform. You will communicate with our Sales team to ensure we continue to grow our happy customer base. You will work together with our Support team to analyze and resolve critical issues. You will be responsible for the product and will handle every aspect necessary to ensure it is #1 in the market. <h2>Responsibilities</h2> <ul> <li style="font-weight: 400;">Serve as the authority and key technical advisor for the Meraki Cloud</li> <li style="font-weight: 400;">Represent the product’s features, roadmap and strategy to partners, customers, and executives</li> <li style="font-weight: 400;">Work with engineering teams through design, development, testing, launch and iteration of new features and infrastructure</li> <li style="font-weight: 400;">Drive cross team initiatives, investigations of customer issues and understanding feature requests</li> <li style="font-weight: 400;">Produce user documentation, standard methodology documents, and deployment guides for internal and external use across or organization</li> <li style="font-weight: 400;">Build relationships with our greater Sales team and customers, and act as the primary technical point of contact for some of our most complex deployments</li> </ul> <h2>What we’re looking for</h2> <ul> <li style="font-weight: 400;">Degree in CS, EE, or a related technical field</li> <li style="font-weight: 400;">3+ years of work experience in software development, data center and/or cloud technologies</li> <li style="font-weight: 400;">Experience in technical support, product testing, or QA preferred</li> <li style="font-weight: 400;">Have a real passion for learning about networking, cloud, and emerging disruptive technologies</li> <li style="font-weight: 400;">Have a strong sense of customer empathy to care deeply about top customer problems</li> <li style="font-weight: 400;">Are able to easily communicate complicated concepts to non-technical people</li> <li style="font-weight: 400;">You have an ambitious, can-do attitude with an intuitive understanding of product quality</li> <li style="font-weight: 400;">love solving technical problems in creative ways</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone

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Technical Marketing Engineer - Secure SD-WAN
San Francisco

2020-07-29T11:16:19-04:00

Product Management

Technical Marketing Engineer - Secure SD-WAN

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Meraki’s Product Management team is seeking a driven Technical Marketing Engineer to join the Secure SD-WAN (MX) product team. The MX product line is one of the fastest growing product lines in the industry. Your mission will be to help make Meraki one of the leading and best-selling secure SD-WAN solutions in the world by expanding our virtualization footprint. MX Secure SD-WAN appliances are used by hundreds of thousands of customers worldwide and are deployed in over a million locations. In this position, you will exhibit excellent technical knowledge, communication/presentation skills, and a real passion for learning about and evangelizing cloud-driven networking technology. Your focus will be around virtualization networking technologies, including public cloud, private cloud, Network Function Virtualization and so on. You would help assess the requirements that must be addressed in the different markets, the ways that our customers would use the product, the tools they would need, etc You will serve as the source of knowledge and key advisor for internal teams like technical support, sales and marketing and external partners like customers, resellers, and Cisco partners. Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. Every single day is truly unlike the one before.  As a critical member of the product team, your responsibilities include: <ul> <li>Serving as the virtualization (public cloud, private cloud, NFV) subject matter expert and key technical advisor for internal and external team</li> <li>Serving as the security and SD-WAN virtualization guru, a key technical advisor, on the product, and its current and future capabilities</li> <li>Producing technical guides, best practices documents, application notes, and configuration and installation content for internal and external use</li> <li>Preparing and presenting content to partners, customers, and executives</li> <li>Working with engineering teams through design, testing, and product launch; running beta and pilot programs</li> <li>Investigating and articulating our competitive positioning and strategy</li> <li>Working with ecosystem partners to validate interoperation and successful solution development</li> <li>Raising technical awareness of our products amongst our support, sales, and partner teams</li> </ul> What we're looking for: <ul> <li>Deep understanding and familiarity with virtualization technologies (eg. various public cloud marketplaces, hypervisor technologies, vCPE/uCPE..etc), and applications with networking appliances </li> <li>Hands on experience in supporting, selling, or using network virtualization technologies</li> <li>Hands-on experience and demonstrated experience with one of the main virtualization platforms through an industry certification is a must (e.g. VCP certification) </li> <li>Strong user empathy with a deep desire to understand top customer problems</li> <li>Easily communicate complicated concepts to non-technical folks</li> <li>Entrepreneurial, can-do attitude with a strong sense of product quality</li> <li>Love solving technical problems in creative ways</li> </ul> Bonus Points: <ul> <li>Experience with cloud & hybrid technologies such as AWS, Azure, Google Cloud, VMWare, and Containers</li> <ul> <li>Specifically the concepts of SASE, transit gateways and so on </li> </ul> <li>Experience with scripting or querying languages such as Python and SQL</li> <li>Degree in CS, EE, or a related technical field</li> <li>CCNA/CCNP/CCIE routing/switching/security certifications</li> <li>Experience in application engineering, technical support, product testing, or QA </li> <li>Passion for learning about networking, cloud, and emerging disruptive technologies</li> </ul>   At Cisco Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the AT&T Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Operations

Integration Engineer - Business Systems
San Francisco

2020-07-29T11:16:17-04:00

Operations

Integration Engineer - Business Systems

San Francisco,

Cisco Meraki is looking for a Software Developer to join our Team in San Francisco. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. With that said, we’re taking orders 24/7 and shipping them all over the world. The tiniest hitch in that process can cost us an incalculable amount in dollars and man-hours. That’s where you come in. You: You’ll be joining the existing development team to improve, develop, and maintain the processes that form Meraki’s backbone. You will be working on building integration between various internals products and business systems.  We expect your tool kit to be diverse: proposing process improvements, customizing Middleware or creating your own solutions, integrating our various systems (Internal & External) and ability to learn new languages and frameworks quickly. What You Will Do: <ul> <li>Build integrations across internal and external systems to support existing processes and new initiatives</li> </ul> <ul> <li>Optimizing operational processes using WebMethods BPMS, Java, and scripting languages</li> <li>Using Rails to customize order entry interface, improving order flow and reducing order processing time</li> <li>Allowing users to gain more insight into business performance by enhancing the data warehouse</li> <li>Propose, Automate, streamline, and improve existing processes to allow various teams to maximize productivity</li> </ul> Requirements and Qualifications: <ul> <li>BS in Computer Science or related discipline</li> <li>5+ years post-collegiate programming experience. Java or Ruby experience a plus.</li> <li>Solid experience with integration software – Experience with Webmethods will be a bonus</li> <li>Professional experience with large scale ERP systems a huge plus</li> </ul> <ul> <li>Knowledge of microservice architectures and web services– Salesforce, SOAP, REST, etc.</li> </ul> <ul> <li>Prior experience with architecting business solutions using knowledge of Middleware, databases, and scripting languages</li> <li>Proficiency in SQL and XML</li> </ul> Great to Have: <ul> <li>Passion for improving existing home-brewed tools and programs to make life easier for everyone</li> </ul> Are you wondering what it is like to work at Cisco Meraki? Picture a breathtaking office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has created an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.  

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Order Administrator (12 month contract) - Sydney
Sydney

2020-07-29T11:16:18-04:00

Operations

Order Administrator (12 month contract) - Sydney

Sydney,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). When we’re not working hard, we’re playing hard - table tennis championships, snacking on tim tams, or gearing up for the next company happy hour. Our office makes working here pretty awesome too – overlooking beautiful darling harbor from the 21st floor, we’re a short walk to Barangaroo and some of Sydney’s best restaurants and bars, about 300m away from WildlifeWorld and the aquarium. But what truly makes Meraki special are the people – diverse and inclusive people who keep the culture strong and make working here exciting, challenging, and rewarding! You are ready to take on our growing business. You are a hard worker who enjoys working with sharp individuals in a fast-paced, rapidly growing work environment. You love the challenge of processing and delivering of Meraki products to customers around the world. You are eger to work with our sales teams, customers and other departments within the company, to review and process incoming purchase orders. Does this sounds like you, what are you waiting for? Apply now! Basic Responsibilities: <ul> <li>Order processing – ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers</li> <li>Customer service/support – handling inquiries from internal and external parties regarding operations policies and procedures via email, phone, chats and in-person</li> <li>Communicate effectively and clearly with distributors, partners, and customers regarding order inquiries via email</li> <li>Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information</li> <li>Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)</li> </ul> Requirements for the Role: <ul> <li>Average of 70+ orders processed daily</li> <li>High attention to details</li> <li>Inbox (All Rotations including the main inbox dispersion)</li> <li>Orders Inbox</li> <li>APJC Promos</li> <li>APJC GPL</li> <li>Bill Only</li> <li>Allocation Splits</li> <li>Status Updates</li> <li>Running Received Query</li> <li>Meraki Go Query</li> <li>Checking Cisco Transmissions (GPL)</li> <li>Processing Orders (APJC to start, EMEA/LatAM/US and Canada as you progress)</li> </ul> We require an 8-hour shift during regular business hours Monday-Friday. The admin should incorporate two paid 15-min breaks and one unpaid 30-60 min lunch break into their work day. Admin should be able to work the late roster up until 6pm to accommodate Japan and China shipping schedule Admin should be able to work during the End of Year Public Holiday Admin should be able to work during the EOQ blackout period   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Sales Operations

Sales Insights Analyst - Sydney
Australia

2020-07-29T11:16:17-04:00

Sales Operations

Sales Insights Analyst - Sydney

Australia,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take innovative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired! In this highly collaborative role, we will put your analytical skills to the test by building dynamic territory and revenue models to help build equitable sales patches. A successful candidate will be responsible for sales territory planning and understanding the best ways to segment all of our APJC sales teams. Organization and attention to detail are key in this role, as is the ability to learn quickly and communicate effectively. Experience in a startup environment will serve you well, as you will be required to take on a variety of projects at a fast pace. You are looking to expand your analytical portfolio and are passionate about learning to enable your teammates into success. <h2>You will:</h2> <ul> <li>Collaborate with sales management and become a trusted advisor. Do this by providing deep quantitative insights matched with thoughtful operational process that is based on understanding of key business drivers.</li> <li>Build rep territory and segmentation models; act as primary advisor on sales coverage across APJC regions.</li> <li>Produce & automate weekly, monthly, and quarterly reporting; lend insight to the reporting.</li> <li>Collaborate Operations teams on developing process improvements to standardise, automate and optimise central processes in a scalable approach</li> <li>Team-up with Sales Strategy to help with quota setting and headcount planning process.</li> <li>Use your past experience driving reporting, insights and analytical rigor to mentor teammates and develop peers.</li> <li>Team-up with leadership to discover and build new planning and insights projects.</li> </ul> <h2>You are:</h2> <ul> <li>A curious, quick learner who adapts well to a fast-moving environment and keeps projects moving forward, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle!</li> <li>You are a standout colleague who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles</li> <li>Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.</li> <li>You commit to earning our team’s trust every day through your actions and transparency.</li> </ul> <h2>You have:</h2> <ul> <li>3+ years relevant experience in Sales Operations or other Sales Support functions, with specific experience in territory management and headcount strategy</li> <li>Strong analytical experience in financial modeling and data analysis.</li> <li>Past experience executing on strategic processes</li> <li>High degree of attention to detail.</li> <li>Solid understanding of sales and business processes.</li> <li>Excellent written and verbal communication skills in English; you are comfortable making recommendations to sales leadership.</li> <li>Understanding of APJC geography and differences between its sub-regions. Familiarity with complexities caused by sales cycles in different countries.</li> <li>Demonstrated ability to build collaborative relationships with other departments.</li> <li>A bachelor’s degree.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Sales Planning and Insights Analyst
San Francisco

2020-07-29T11:16:16-04:00

Sales Operations

Sales Planning and Insights Analyst

San Francisco,

San Francisco, California Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. As part of an entrepreneurial team in this rapidly growing business, you will shape the future of our business and the experiences of our employees and customers. In this highly collaborative role you work with sales, sales operations, finance, and senior leadership to forecast growth and set goals to achieve that growth. You will be relied on for your analytical skills, innovative approach, attention to detail, and enthusiasm for problem solving. <ul> <li>Develop a perspective on Meraki’s growth plan and counsel sales leadership on viable options</li> <li>Partner with leadership to set growth goals across the organization</li> <li>Lead a monthly business review of sales performance and KPIs to Meraki’s GM, COO, Head of Finance, and VP of Sales</li> <li>Effectively communicate complex analytics to broader audiences in writing and presentation formats</li> <li>Be the analytical leader in end-to-end management of Meraki’s rapidly growing sales program: quota setting, headcount modeling, compensation plan development.</li> <li>Partner across the organization to understand headcount requirements and needs as well as organizational changes. Build scenarios and models to guide annual planning.</li> <li>Help scale the planning process as Meraki becomes the leader in the cloud networking space</li> <li>Highly organized with exceptional attention to detail and the ability to manage multiple projects on a tight deadline</li> <li>A strong, concise communicator</li> <li>Comfortable with ambiguity and have enthusiasm for finding efficiencies</li> <li>Resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships</li> <li>Positive and have a can-do attitude and a sense of humor</li> </ul> <h2>Required Skills:</h2> <ul> <li>You've achieved 4-6 years of experience in a consulting, finance, Sales Operations or other highly analytical role</li> <li>Demonstrated experience building strong relationships with leaders.</li> <li>Experience presenting to and communicating with executive level audiences</li> <li>Strong analytical and logical reasoning skills</li> <li>You're and expert in Microsoft Excel, with experience telling a story by building complex models using pivot tables and Vlookup</li> <li>Experience using data to tell a compelling story</li> <li>Experience with Salesforce.com</li> <li>Experience with SQL a plus</li> </ul> Is it meaningful to you to work for a company that values employees? Because Meraki expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Executive

Technical Program Manager, NPI x2
San Francisco

2020-07-29T11:16:13-04:00

Executive

Technical Program Manager, NPI x2

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Meraki is seeking an experienced Technical Program Manager to be responsible for introducing new products to the market. Come be part of the new team that delivers cutting edge products for businesses and organizations of all sizes. As a Technical Program Manager for the Meraki products, you will work closely with our Hardware engineering, Software engineering, Product Management, Marketing, Support, Sales, Strategy, Finance, Legal and Operations teams to shepherd products from ideation through all phases of product development. Our goal is to deliver high-value products/projects to our customers on time with quality and within budget.  You will be responsible for the following: <ul> <li style="font-weight: 400;">Manage NPI (New Product Introduction) programs / projects for meraki products.</li> <li style="font-weight: 400;">Create, maintain program plan with cross functional dependencies.</li> <li style="font-weight: 400;">Execute and track program deliverables, milestones, action items, technical dependencies, risks and mitigation plans.</li> <li style="font-weight: 400;">Craft project status reporting and deliver executive briefings to update senior leaders and stakeholders.</li> <li style="font-weight: 400;">Understand product use case and communicate technically with engineering teams.</li> <li style="font-weight: 400;">Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities.</li> <li style="font-weight: 400;">Adhere to metrics and governance for Meraki’s process and provide inputs to process improvements.</li> </ul> You are ideal for this role if you have: <ul> <li style="font-weight: 400;">Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in hardware and/or software engineering.</li> <li style="font-weight: 400;">5+ years of experience as Program Manager in software, hardware, embedded, networking, cloud technologies or products.</li> <li style="font-weight: 400;">Must have a successful track record of on time delivery of programs.</li> <li style="font-weight: 400;">Strong understanding of software / hardware development processes. </li> <li style="font-weight: 400;">Excellent communication, interpersonal and presentation skills.</li> <li style="font-weight: 400;">Experience working with project planning tools (Excel, Gantt charts, Jira, Wrike, Confluence, Google Docs)</li> <li style="font-weight: 400;">Well versed in Agile Project Management processes. Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations.</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Sales

Account Executive
San Francisco

2020-07-29T11:16:19-04:00

Sales

Account Executive

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too. Headquartered in San Francisco’s Mission Bay neighborhood, our floor to ceiling windows offer stunning views of the bay, and we’re within short walking distance to restaurants, breweries, and public transportation. If you’re looking for a company that really commits, how about our onsite gym with weekly fitness and yoga classes, and paid time off to volunteer and give back to the community? All in all, what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a hardworking, high-energy, fast paced inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to be responsible for a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organization. <h2>YOU WILL:</h2> <ul> <li>Own the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Role is based in our SF HQ, however travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>YOU HAVE:</h2> <ul> <li>2+ years of B2B full cycle sales experience in a revenue closing role with a proven record of overachievement</li> <li>Highly effective communication skills, with ability to prioritize multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> <li>Must be authorized to work in the U.S. - Position does not provide sponsorship</li> </ul> <h2>YOU ARE:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organized – you are on top of everything</li> <li>A phenomenal teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Consulting Systems Engineer - Enterprise - France
France

2020-07-29T11:16:18-04:00

Sales

Consulting Systems Engineer - Enterprise - France

France,

As a Consulting Systems Engineer, you will be revolutionising the networking industry by advocating for a disruptive technology that is leading the way. Quickly becoming known as the most successful acquisition in Cisco's history, Meraki’s cloud-based dashboard is being adopted by Cisco’s largest customers across the globe. Are you in a direct customer facing Pre-Sales role? Do you enjoy simplifying complex customer problems? If so, you sound like a Cisco Meraki Systems Engineer and we would love to talk to you. We are looking for highly-motivated, technically-savvy and passionate individuals for our growing Systems Engineering team. You will generally work remotely while covering the French Enterprise space (not because we don’t like our SE team, but because they love being out and in front of our customers). Sound exciting? Read on to find out what we need from you. Demonstrated understanding and hands-on experience in at least 3 of the following areas: <ul> <li>Routing and switching; expert level knowledge of L2 and L3 protocols</li> <li>Security architecture; VPN and next-generation firewalls</li> <li>WLAN technologies including 802.11ac and Wave 2</li> <li>Multi-site campus LAN and network design</li> <li>BYOD architectures (Clearpass, Cisco ISE, Bradford) and onboarding devices to corporate networks</li> <li>Professional level certification required and must include one or more of the following: CCNP, CCDP or equivalent level certification.</li> <li>Experience or exposure to captive portal design, JSON, REST, XML, SAML, SQL, Python, AWS, Azure, G-Cloud, Virtualised Environments (VMWare, Docker).</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Danish Speaking - Territory Account Manager
London

2020-07-30T04:36:38-04:00

Sales

Danish Speaking - Territory Account Manager

London,

We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Denmark, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Denmark. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Danish</li> <li>Experience selling in Denmark market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us.

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Dutch Speaking - Territory Account Manager
London

2020-07-30T04:34:40-04:00

Sales

Dutch Speaking - Territory Account Manager

London,

We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for The Netherlands, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in The Netherlands. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Dutch</li> <li>Experience selling in The Netherlands market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us.

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German Speaking - Territory Account Manager
London

2020-07-30T04:33:19-04:00

Sales

German Speaking - Territory Account Manager

London,

We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Germany, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Germany. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in German</li> <li>Experience selling in German market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us.

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Norwegian Speaking - Territory Account Manager
London

2020-07-30T04:35:40-04:00

Sales

Norwegian Speaking - Territory Account Manager

London,

We’re building a network of future Merakians. We want to get to know you—your background, your passions, your skills—so that when the right job opens up, we’ll know exactly who to contact. If you’re sharp, curious, and eager to make an impact, keep reading about the role. Let us know if you’re interested. And together, we’ll simplify technology so the world can simply work. Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Territory Account Manager for Norway, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. This position is based in our London office and you will cover a territory in Norway. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in English</li> <li>Business fluency in Norwegian</li> <li>Experience selling in Norway market is a plus</li> <li>Technology sales experience beneficial</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco Meraki representative may contact you directly to talk about future opportunities with us.

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Product Sales Specialist
Tokyo

2020-07-29T11:16:18-04:00

Sales

Product Sales Specialist

Tokyo,

<h2>Product Sales Specialist</h2> Japan Want to be at the forefront of the Computer Networking industry? With the acquisition of Meraki, Cisco formed the Cloud Networking Group and together we built the fastest growing group within the company. Quickly becoming known as the most successful acquisition in Cisco’s history, we are exceeding our sales targets and continuing to win new logos, and we are looking for a top-producing salesperson to join our team! With over 190,000 customers and one million active networks and counting around the world, our comprehensive set of solutions allows customers to seize new business opportunities and reduce operational costs. What do we do? We create 100% cloud managed IT that simplyworks. As a Product Sales Specialist at Meraki, you will be responsible for driving Cisco Meraki revenue in Japan. You will ideally be based from your home office in Tokyo with frequent travel to local Cisco offices and customer sites. Through prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close, delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell, but also on the relationships you develop with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>You will:</h2> <ul> <li>Develop a predictable pipeline of short, mid, and long-term business for our corporate customers</li> <li>Practice consultative selling to tackle business problems</li> <li>You will ask the right questions and establish relationships</li> <li>Close deals and consistently remain highly competitive in the market space</li> <li>Work in highly collaborative environments to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners in Japan to drive revenue and contribute to impressive YoY growth rates</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Evangelize your customers and ecosystem around you on the concept of cloud-managed networking for digital business</li> <li>Empower and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization</li> </ul> <h2>You have:</h2> <ul> <li>Bachelor's degree or equivalent</li> <li>5+ years technology sales experience with at least 3 years proven success in a field sales capacity</li> <li>Proficiency in Japanese and conversational level in English</li> <li>Consistent track record of shown success</li> <li>Outstanding relationship building skills and validated decision-making ability</li> <li>The ability to travel if needed</li> <li>An ability to learn, a real passion for customer delight, and a desire to have an absolute blast while improving the lives of others</li> </ul> <h2>You are:</h2> <ul> <li>Open and Trustworthy – you think the best of those around you, ask questions to confirm this and avoid jumping to conclusions. You treat others with respect.</li> <li>Self-aware – you understand how others perceive you, and have the ability to understand a situation from the perspective of others.</li> <li>Results Oriented – you identify areas where we can improve as a team, and raise and address them directly.</li> <li>Accountable – you take ownership of yourself and your circumstances</li> <li>Collaborative - you share early and often to engage those around you</li> <li>Passionate on customer satisfaction and consultative selling – you contribute to our mission to exceed customer expectations showing customers the value of cloud-managed networking for their business</li> </ul> “Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.”  

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Product Sales Specialist
Portland
Seattle

2020-07-29T11:16:19-04:00

Sales

Product Sales Specialist

Portland,Seattle,

Want to be at the forefront of the Computer Networking industry! <h2>Who We Are</h2> At Cisco Meraki, we know that technology can connect us, empower us, and drive us! By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. <h2>What You Will Do</h2> As Sr. Level Product Sales Specialist, you will be responsible positioning and selling Meraki into the Government and Education accounts across the Northwest states. Through ambitious prospecting, finding opportunities, and collaborating with Cisco account teams and partners, you will drive deals through close delivering on and exceeding your quarterly quota. Your success will be dependent not only on your ability to sell but also on the relationships you develop with regional channel partners and Cisco account teams. This is a high-energy position requiring you to be deeply motivated and results driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <ul> <li>You will passionately discover, manage and close deals and consistently remain highly results-oriented in the market space</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Work in a highly collaborative environment to team with Cisco Account Managers, Sales Engineers, Marketing, and Channel Partners to drive revenue and contribute to ambitious YoY growth rates</li> <li>Develop a predictable pipeline of short, mid, and long-term business.</li> <li>Help to exceed expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions.</li> <li>Promote your customers and ecosystem around you on the concept of cloud-managed networking for digital business.</li> <li>Empower and build extended teams around you to unlock the power of Cisco’s Sales organization, customer base and partner organization.</li> <li>Show up every single day with willingness to learn, a real passion for customer delight, and a desire to have fun while improving the lives of others</li> </ul> <h2>Who You Are</h2> <ul> <li>5+ years technology sales experience in a field sales capacity</li> <li>Shown success, you have a consistent track record with detailed quota attainment. 3+ years over achievement</li> <li>Excellent at relationship building skills and have validated decision-making ability</li> <li>BA/BS or equivalent practical experience. MBA or master’s degree a plus</li> <li>Need to be based in region</li> <li>50% travel required across the Northwest States Territory</li> </ul> Must be authorized to work in the U.S. Position does not provide sponsorship Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Product Sales Specialist - Sweden
Sweden

2020-07-29T11:16:17-04:00

Sales

Product Sales Specialist - Sweden

Sweden,

At Meraki, we are making IT easier, faster, and smarter by building technology that simply works. Meraki’s Dashboard drastically simplifies the process of deploying, configuring and running distributed networks. This enables customers to focus on what's most meaningful to them: their students, patients, customers, and businesses. Want to develop your career with an inspiring, positive company, with creative and collaborative colleagues? Meraki is on track to be the most successful acquisition in Cisco’s history (and certainly the most fun)! We provide unparalleled company culture; ensuring you feel part of the wider team and have the best work/life balance whether you're in the office or a field based position. But what truly makes Meraki special are the people – we are people who keep the culture strong and make working here exciting, meaningful, and rewarding. Sales Specialists at Meraki are responsible for driving Cisco Meraki revenue within the assigned territory. In this position, you will focus on the Enterprise market within Sweden, Norway and Denmark. We are a hardworking, ambitious, fast paced sales team; skilled at advancing deals through the sales cycle in collaboration with account teams, sales engineers and partners. Success will be dependent not only on the capability to sell, but also on the relationships developed with all involved in the business. This is a high-energy position requiring an individual to be deeply motivated and driven; it will also require someone who is equally comfortable working in a strategic and tactical capacity. <h2>YOU WILL:</h2> <ul> <li>Develop a predictable pipeline of short, mid, and long-term business for our corporate customers and close deals while remaining highly competitive in the market space</li> <li>Work in highly collaborative environments to team with Account Managers, Sales Engineers, Marketing, and Channel Partners in the region to drive revenue and contribute to continued YoY growth rates</li> <li>Help to exceed customer expectations by identifying impactful user cases that enable people to transform their businesses with Meraki solutions</li> <li>Maintain and lead detailed and accurate quarterly forecasting</li> <li>Motivate and build extended teams to utilise Cisco’s Sales organisation, customer base and partner organisation</li> </ul> <h2>YOU HAVE:</h2> <ul> <li>5+ years technology sales experience with at least 3 years demonstrated success in a field sales capacity</li> <li>Demonstrable success building new relationships, navigating complex organizations, and achieving against quota</li> <li>Fluency in Swedish and English</li> <li>The ability to travel up to 50%</li> <li>An ability to learn, a real passion for customer delight, and a desire to have a blast while improving the lives of others</li> </ul> <h2>YOU ARE:</h2> <ul> <li>Inventive – creative and hardworking</li> <li>Organised – on top of everything</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Systems Engineer
Chicago
San Francisco

2020-07-29T11:16:10-04:00

Sales

Systems Engineer

Chicago,San Francisco,

<h2>Who We Are</h2> Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China.” <h2>What You'll Do</h2> This position is an Inside Systems Engineer based in our San Francisco or Chicago offices. You will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate aggressive advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits. <h2>Who You'll Work With</h2> You will have internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams. <h2>Who You Are </h2> You act as a technical resource to the Meraki Sales team for all technical pre-sales activities and product related inquiries. Conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients’ needs, and develop technical solutions in a pre-sales environment. <ul> <li>You will become the technical authority on Cisco’s Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)</li> <li>Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience</li> <li>Work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions</li> <li>You will build design/deployment guides for both external and internal audiences</li> <li>Our Systems Engineers are a critical component of the sales team and as such, are compensated on the results of the team they support</li> <li>You will be awesome!</li> </ul> <h2>Desired Skills and Experience</h2> <ul> <li>Proven track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role</li> <li>Experienced knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges</li> <li>Authoritative knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.</li> <li>Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN’s, content filtering, packet inspection, NAC, ACL’s, QoS)</li> <li>Familiarity with WAN design (MPLS, BGP, IP VPN’s)</li> <li>Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN’s, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)</li> <li>Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ax, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)</li> <li>Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL, python</li> <li>Understanding of technical sales activities, challenges, and enablement strategies preferred</li> <li>Extraordinary communication skills, both verbal and written and Strong organizational skills with the ability to multi-task and set priorities</li> <li>CCNA, CWNA, CCNP, CCDP, CCIE are a plus</li> <li>Bachelor or Master’s degree in Computer Science, Computer Engineering or a related discipline</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.  

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Territory Account Executive - Philippines
Singapore

2020-07-29T11:16:17-04:00

Sales

Territory Account Executive - Philippines

Singapore,

At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. As a Territory Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and positive relationships into a variety of accounts. You’ll join a high-energy and fast-paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you must be able to manage a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You must also be able to expertly demonstrate Cisco Meraki technology via WebEx to end users and our partner organisation. Does this sounds like you, what are you waiting for? Apply now! Responsibilities: <ul> <li>Manage the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Accurate pipeline management with expert-level forecasting</li> <li>Nurture, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> Requirements: <ul> <li>2+ years of B2B sales experience in a revenue closing role with a consistent track record of overachievement</li> <li>Ability to communicate in Tagalog or Filipino</li> <li>Technology sales experience is a plus</li> <li>Proven track record of quota attainment in an inside sales capacity</li> <li>Highly effective communication skills, with ability to manage multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.  

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Territory Account Manager - Hebrew speaking
EMEA

2020-07-29T11:16:14-04:00

Sales

Territory Account Manager - Hebrew speaking

EMEA,

Are you looking for an inspiring and positive company? Are you wanting to work with smart, creative and collaborative colleagues? At Cisco Meraki, we’re on track to be the most successful acquisition in Cisco’s history (and certainly the most fun). Our office makes working here pretty special too – located in the heights of central London with an outstanding view of the city skyline, we’re a short walk away from bustling areas like Shoreditch and Liverpool street. We offer privately catered lunches every single day plus you can help yourself free of charge to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, to salads, salamis and cheese. If you’re looking for a company that really commits, how about our complimentary weekly yoga classes, sports societies, games room, or organised family days so you can bring your children into work? But what truly makes Meraki special are the people – people who keep the culture strong and make working here exciting, meaningful, and rewarding. As a Hebrew-speaking Territory Account Manager for Israel, you will cover a territory in Israel and will help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast paced sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organisational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $500k+. You will also be able to demo Cisco Meraki technology via WebEx to end users and our partner organisation. Please note this position will be initially based in Israel with an expectation to relocate to the London office in January 2021. <h2>You will:</h2> <ul> <li>Run the entire sales process from prospecting to close</li> <li>Meet and exceed quarterly sales targets</li> <li>Maintain accurate pipeline management with expert-level forecasting</li> <li>Cultivate, grow and enable partners to successfully close Cisco Meraki business</li> <li>Understand customer needs and requirements</li> <li>Demonstrate Meraki technology using WebEx</li> <li>Travel to assigned territory at least once per quarter to support partners and customers</li> </ul> <h2>You have:</h2> <ul> <li>B2B full cycle sales experience in a revenue closing role with a consistent record of overachievement</li> <li>Business fluency in both Hebrew and English</li> <li>Experience selling in Israel market beneficial</li> <li>Technology sales experience is a plus</li> <li>Highly effective communication skills, with the ability to balance multiple emails, phone calls, social media and more</li> <li>BA/BS degree preferred</li> </ul> <h2>You are:</h2> <ul> <li>Enterprising – you are creative and hardworking</li> <li>Organised – you are on top of everything</li> <li>A great teammate – we have a collaborative environment</li> <li>Positive – we bring solutions, not problems</li> <li>Passionate – we all love what we do</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technical Support

Customer Success Manager - German/English Bilingual
London

2020-07-29T11:16:18-04:00

Support

Customer Success Manager - German/English Bilingual

London,

<div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! Our team is passionate about innovation and delighting customers which has enabled us to grow more than 100% year over year. Headquartered in San Francisco, our diverse and inclusive team has a growing international footprint with 6 offices across the world. We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The CSM will collaborate with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. The role will be leading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program. <h2>Responsibilities</h2> <ul> <li>Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.</li> <li>Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.</li> <li>Develop and maintain long term relationships with customers and the different groups within our organization.</li> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> </ul> <h2>Requirements</h2> <ul> <li>Excellent customer facing skills and experience.</li> <li>Account management experience.</li> <li>Ability to clearly and concisely articulate technical matters to third parties.</li> <li>Exceptional English and German, written and verbal communication skills and comprehension.</li> <li>Excellent presentation skills, experience presenting at C-level preferred.</li> <li>Strong initiative and positive thinking!</li> <li>Professional, organized, efficient, and accurate.</li> <li>Resourceful and technically creative.</li> <li>Commitment to quality.</li> <li>Travel for customer visits ~20%.</li> <li>Business Intelligence experience a plus.</li> </ul> Must be authorised to work in the U.K., position does not offer sponsorship. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. </div> </div> </div> </div>

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Free Trial Support Engineer
San Francisco

2020-07-29T11:16:18-04:00

Support

Free Trial Support Engineer

San Francisco,

We are looking to bring on an enthusiastic and tech-savvy individual to build upon the success of our rapidly expanding Free Trial program. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment. It is an exciting time at Meraki! We offer very competitive benefits, free lunches, employee fitness program (free onsite gym!), and ample vacation time, as well as time off to give back to the causes you believe in. <h2>Responsibilities</h2> <ul> <li>Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the Free Trial program</li> <li>Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud</li> <li>Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience</li> <li>Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams</li> <li>Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams</li> <li>Assist with projects as the group’s roles and responsibilities evolve</li> </ul> <h2>Requirements</h2> <ul> <li>Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline</li> <li>Follow-through, resourcefulness, and problem solving skills</li> <li>Attention to detail and outstanding communication skills, both verbal and written</li> <li>Ability to work well with others and collaborate across teams</li> <li>Strong customer service skills and the desire to help others</li> <li>Background in a technical or analytic discipline recommended but not required</li> </ul> Must be authorized to work in the U.S. <ul> <li>Position does not provide sponsorship</li> </ul> <h2>Characteristics of success</h2> <ul> <li>Friendly but diplomatic interpersonal skills</li> <li>Self starter with technical aptitude who can learn quickly</li> <li>Comfortable in a collaborative team environment</li> <li>Thrives in a fast-paced, challenging environment</li> </ul> <h2> </h2> <h2>Why Cisco Meraki</h2> We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Manager of Salesforce Engineering
San Francisco

2020-07-29T11:16:16-04:00

Support

Manager of Salesforce Engineering

San Francisco,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action. Our San Francisco Support team is looking for a Software Engineering Manager to lead the software team that is creating the next generation of software tools that aim to improve the lives of our best-in-class support team. Your time will be split up as follows; 40% Team Management, 40% Team Development and 20% Professional Development. You Will: <ul> <li>Lead our growing team of developers, software admins, and business intelligence analysts that are focused on features, services, and integrations around Salesforce Service Console’s case and phone ecosystems</li> <li>Own the delivery of the project roadmap and directly feel the positive impact that the team’s projects have on our grateful (and technical) users</li> <li>A typical work week might consist of:</li> <ul> <li>Building a high-performing team by mentoring Support Software engineers and ensuring quality across our Agile lifecycle</li> <li>Prioritizing, assigning, and monitoring critical software work with the team</li> <li>Collaborating closely with our project managers on key deliverables and milestones</li> <li>Growing the relationships with our team’s many partners across Business Systems, IT, Strategy, and Support leadership</li> </ul> </ul> You Have:  <ul> <li>Leadership experience with direct reports</li> <ul> <li>Performance reviews, 1-1s, interviews, goal-setting (OKRs)</li> </ul> <li>Proven examples of development work spanning teams (Product, UX, Support, Engineering, etc.) to deliver features and/or products</li> <ul> <li>Salesforce Lightning-based projects are a big plus</li> <li>Prior experience with Support or Service organizations is also a plus</li> </ul> <li>Experience with current software development lifecycles and practices</li> <ul> <li>Agile-aligned methodologies (Scaled Agile, Kanban, etc.), continuous integration (CI), continuous deployment (CD)</li> </ul> <li>7+ years of enterprise development experience in addition to time in the Salesforce stack</li> <ul> <li>Salesforce Apex experience strongly preferred</li> <li>SQL and/or Salesforce SOQL</li> <li>Ruby and/or Python</li> <li>JavaScript and related frameworks</li> </ul> <li>Relevant Salesforce certifications and/or Trailhead badges</li> <li>Bachelor's degree in Computer Science, Information Technology or related technical field</li> </ul> Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.  

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Network Support Engineer - Future Consideration
San Francisco

2020-07-29T11:16:12-04:00

Support

Network Support Engineer - Future Consideration

San Francisco,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Responsibilities <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> Qualifications <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Network Support Engineer - Future Consideration
Chicago

2020-07-29T11:15:51-04:00

Support

Network Support Engineer - Future Consideration

Chicago,

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment. Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. <div class="page"> <div class="section"> <div class="layoutArea"> <div class="column"> Responsibilities </div> <div class="column"> <ul> <li>Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.</li> <li>Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.</li> <li>Own each customer case from initial creation to resolution.</li> <li>Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.</li> <li>Read and analyze packet captures using Wireshark.</li> <li>Work with engineering and management to diagnose and resolve critical, escalated issues.</li> <li>Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.</li> <li>Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.</li> </ul> </div> <div class="column"> </div> <div class="column"> Qualifications </div> </div> </div> </div> <ul> <li>Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.</li> <li>Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.</li> <li>Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.</li> <li>Outstanding English language written and verbal communication skills and comprehension.</li> <li>Ability to clearly and concisely articulate matters to third parties.</li> <li>Outstanding customer service skills.</li> <li>Excellent account management, follow-through, and attention to detail.</li> <li>Experience in computer networking related problem solving, critical thinking, and troubleshooting.</li> <li>Ability to multitask and work under pressure.</li> <li>Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.</li> <li>Networking certifications a plus: CCNA, CCNP CWNA, etc.</li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.  

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Business Systems

Business System Analyst - Salesforce
San Francisco

2020-07-29T11:16:16-04:00

Business Systems

Business System Analyst - Salesforce

San Francisco,

  <h4>As a Business Systems Analyst within Meraki's Business Systems team, you are an advanced professional in systems & process design and implementation with Salesforce expertise. A strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will gather and document requirements, design, and document technology solutions, and implement integration and configuration-based changes.</h4> <h4>In this role, you will work closely with other analysts, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.</h4>    What you'll do: <ul> <li style="font-weight: 400;"> <h4>Lead analysis and requirements gathering sessions, document current, and future state business processes, and understand business strategy well enough to recommend technology solutions that meet a business unit’s overall vision.</h4> </li> <li style="font-weight: 400;"> <h4>Communicate business requirements to technical and non-technical team members.</h4> </li> <li style="font-weight: 400;"> <h4>Understand the impact of requirements to business processes and technical landscape.</h4> </li> <li style="font-weight: 400;"> <h4>Create and maintain technical specification documents.</h4> </li> <li style="font-weight: 400;"> <h4>Collaborate with project managers and developers to determine project level of effort.</h4> </li> <li style="font-weight: 400;"> <h4>Configure and customize systems to meet requirements.</h4> </li> <li style="font-weight: 400;"> <h4>Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes.</h4> </li> <li style="font-weight: 400;"> <h4>Work with the business users to demonstrate system changes to validate all relevant business needs are addressed.</h4> </li> <li style="font-weight: 400;"> <h4>Manage multiple competing priorities through effective organization and communication.</h4> </li> </ul>   Impact you can make:  <ul> <li style="font-weight: 400;"> <h4>Enable our recurring revenue (Saas) as a new business model </h4> </li> <li style="font-weight: 400;"> <h4>Accelerate the Meraki Sales motion through systems integrations</h4> </li> </ul>    Who you are: <ul> <li style="font-weight: 400;"> <h4>5+ years of relevant work experience</h4> </li> <li style="font-weight: 400;"> <h4>Demonstrated ability to understand business needs and translate requirements into technical solutions</h4> </li> <li style="font-weight: 400;"> <h4>Ability to prioritize tasks, and manage multiple projects effectively</h4> </li> <li style="font-weight: 400;"> <h4>Experience with a Salesforce.com implementation, including building and updating custom objects, field, user profiles, formulas, validation rules, workflows, and approval processes a plus</h4> </li> <li style="font-weight: 400;"> <h4>Experience programming in Apex or Java is a plus</h4> </li> <li style="font-weight: 400;">Integrations to Salesforce and other custom systems</li> </ul>     Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Business System Architect- Salesforce
San Francisco

2020-07-29T11:16:16-04:00

Business Systems

Business System Architect- Salesforce

San Francisco,

  Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud- managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. The Business Systems team at Meraki is a horizontal function that spans across Sales, Marketing, Strategy and Operations. This group enables process improvisation and automations to improve productivity, simplify business processes and enhance effectiveness of Meraki as a whole. We are looking for a Technical Architect, who thrives in ambiguity and loves to design and build robust, secure and scalable systems. Someone that has an authority level understanding of the Digital Marketing Tech Stack. This role will lead the architecture, design and implementation of technologies related to marketing technologies including marketing automation, web technologies, demand gen, etc, would involve working with Enterprise Architect and cross functional delivery teams to define long term vision, strategy and goals for the company.  What you’ll do: <ol> <li style="font-weight: 400;">Partner with business leadership to identify requirements to establish a clear, consistent capability vision as well as supporting technology vision through collaboration, influence, and enablement.</li> <li style="font-weight: 400;">Collaborate with stakeholders from Marketing to transform the current business processes and suggest industry best practices and standards to help guide the journey.</li> <li style="font-weight: 400;">Help design scalable, secure and robust business processes and back them up with technology that can support them.</li> <li style="font-weight: 400;">Ensure that individual technical solutions align with overall architectural vision.</li> <li style="font-weight: 400;">Suggest areas of improvements in the current process and identify aspects that can benefit from automation.</li> <li style="font-weight: 400;">Help maintain/lead cloud integrations and API architecture for marketing systems.</li> <li style="font-weight: 400;">Understand end-to-end marketing processes including campaign creation (email/web/social), lead generation, lead scoring, qualification, distribution and conversion including closed loop reporting by demonstrating CRM technologies and data.</li> <li style="font-weight: 400;">Build strong partnerships with business stakeholders, development partners and peers on other multi-functional teams such as Marketing, Sales, Strategy and Operations.</li> <li style="font-weight: 400;">Work with the Enterprise Architect and help define process, policies around system design, scalability and security of solutions that get built by the Business Systems team.</li> <li style="font-weight: 400;">Be willing to execute proof of concepts to prove out technology and system design.</li> </ol> Who you are: <ul> <li style="font-weight: 400;">You have strong functional, feature related knowledge & experience on Marketing Automation Systems, Marketing concepts, Demand Generation, and Lead Management.</li> <li style="font-weight: 400;">You have 5+ years experience with the Marketing Tech Stack .</li> <li style="font-weight: 400;">You have In-Depth understanding of the Digital Marketing landscape, Web technologies (AEM preferred) and experience with technologies like Web Analytics, CRM, Marketing Automation, Campaign Management, Search, MMP, Ad Servers, DMPs, DSPs, Audience Creation/Targeting.</li> <li style="font-weight: 400;">You are a self-motivated, creative person with analytical, problem solving, interpersonal, and social skills with the ability to adapt to changes and new ideas.</li> <li style="font-weight: 400;">You have experience with database schema design, data cleansing/appending, data exporting.</li> <li style="font-weight: 400;">You have hands-on experience with HTML, CSS, APIs (SOAP/REST), form posts, SFTP, 1st/3rd party tracking, query strings, CMS, web authentication is a plus.</li> <li style="font-weight: 400;">You can provide leadership to technical resources, working with the PM on suggested work assignments and leading the team from design to solution.</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Strategy and Data Science

Growth Associate
Shanghai

2020-07-29T11:16:18-04:00

Strategy and Data Science

Growth Associate

Shanghai ,

As a Growth Associate - Greater China, you will be coordinating with different teams at Cisco Meraki to develop and execute Growth initiatives for our business in Greater China, localize Meraki global or APJC initiatives into Greater China, and drive cross-functional projects to grow our Greater China business. To enable this growth, we are seeking a passionate, driver of initiatives that will play a key role in developing new business initiatives, allowing you to roll up sleeves to build a new business, influence across departments, and develop relationships with key partners. Want to join a team of passionate, caring individuals? This will likely be the role for you! This role will be based in Shanghai. As part of our Meraki Strategy team you will identify, and build specific growth initiatives, such as ecommerce proposals, New Product Introductions (NPI) and customer trial programs by working cross-functionally across our product teams. Additionally, you will seek to align and supervise a cross-functional plan for the team. Other responsibilities involve: <ul> <li>Customizing global and APJC go-to-market (GTM) initiatives</li> <li>Supervising industry developments and competitive intelligence</li> <li>Working cross-functionally across sales/sales strategy, marketing, operations and product</li> <li>Working with knowledge specialists in technical and legal teams to understand and supervise regulatory developments</li> <li>Building and encouraging relationships in teams across Cisco HQ, Cisco Meraki and Cisco China</li> <li>Assist with localization, translation and process/administrative work</li> <li>Support the Meraki growth team in other ad-hoc projects as needed</li> </ul> <h2>Qualifications</h2> <ul> <li>Demonstrated ability in strategy, consulting, business development or equivalent experience and skills</li> <li>Results-oriented, can do demeanor, ability, and willingness to make an impact</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Thrive in ambiguous situations and uncharted environments</li> <li>Strong analytical skills and proficiency in Word, Excel, and PPT</li> <li>Ability to take initiative and work autonomously across US and China time zones</li> <li>Living and/or working experience in mainland China, and exposure to Western environments</li> <li>Business proficiency (reading, written and spoken) in English and Mandarin is a must</li> <li>Ideal to have (but not required): ecommerce experience, proficiency in Cantonese</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Growth Strategy Manager, EMEA
London

2020-07-31T07:07:31-04:00

Strategy and Data Science

Growth Strategy Manager, EMEA

London,

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. You will be coordinating with different teams at Cisco Meraki to develop and execute Growth initiatives for our small business segment, a $10Bn+ addressable market to Cisco Meraki. To enable this growth, we are seeking a passionate, driver of initiatives that will play a key role in developing new business initiatives, allowing you to roll up sleeves to build a new business, influence across departments, and develop relationships with key partners. Want to join a team of passionate, caring individuals? This will likely be the role for you! This role will be based in London. <h2>Responsibilities</h2>   <ul> <li>Identify and execute growth areas in the small business segment such as specific regions, industries, customer groups and route-to-markets</li> <li>Monitor and analyse small business market statistics and sales performance; develop and maintain dashboards for cross-functional leaders</li> <li>Design, automate and optimise small business customer journey</li> <li>Understand customer preferences, analyse competitor offerings for small business, identify opportunities for improvement</li> <li>Integrate Cisco and Meraki global initiatives into small business planning</li> <li>Regionalise small business plans within sales, channel, marketing and strategy teams in APJC, EMEAR and the Americas</li> <li>Prepare small business steering committee materials for Cisco and Meraki leadership, track updates in cross-functional and regional workstreams</li> <li>Build and foster relationships in teams across Cisco and Meraki teams</li> <li>Support the Meraki growth team in other ad-hoc projects as needed</li> </ul> <h2>Qualifications</h2>   <ul> <li>3-5 years of experience in strategy, consulting, business development or equivalent experience and skills</li> <li>Results-oriented, can do demeanor, ability, and willingness to make an impact</li> <li>Interest in and ability to understand networking and cloud technologies</li> <li>Thrive in ambiguous situations and uncharted environments</li> <li>Strong analytical skills and proficiency in Word, Excel, and PPT</li> <li>Ability to take initiative and work autonomously across global time zones</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Digital Workplace

IT Global Support Manager
San Francisco

2020-07-29T11:16:17-04:00

Digital Workplace

IT Global Support Manager

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing, cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. We are looking for an IT Support Manager to lead our global support team, based in San Francisco. Meraki’s Global Service Desk is responsible for supporting the hardware, software, and related technology in our globally distributed environment. The IT Global Support Manager provides leadership for the Service Desk staff under the guidance of the Director of IT. This role works closely with all levels of the organization to set strategy and support our end-users around the globe. We are looking for an experienced leader to help us define the future of Meraki’s IT support, and bring that vision to life. The ideal candidate utilizes their good technical skills developed through previous Service Desk management experience and has an understanding of how a high-functioning Global Service Desk can have a positive impact on employee satisfaction and organizational success. You possess a problem-solving demeanor, with the ability to empower your team to achieve the goals you’ve defined. You also have the leadership skills to support your team members in their careers and to achieve their development goals. You balance the organizational needs of a process-driven approach with the flexibility needed to adapt to an evolving environment, keeping the goal of exceptional customer experience as your foundation. If you are someone that loves inspiring change by bringing others on board with your vision, ready to join a growing team, and passionate about leadership - we would love to hear from you! <h2>Key Responsibilities:</h2> <ul> <li>Advise Meraki Leadership on recommendations for improved processes and systems to meet the global support needs for the entire organization.</li> <li>Lead our Global Service Desk team, responsible for end-user IT support at Meraki.</li> <li>Define and achieve SLAs for Support, supporting the team by either solving or delegating Support escalations.</li> <li>Develop, lead, and coach Service Desk specialists to deliver an exceptional customer service experience.</li> <li>Work with the appropriate stakeholder(s) to resolve all escalated Service Desk requests, partnering with your team to learn from the experience.</li> <li>Develop Weekly, Monthly and Quarterly reports on ticketing trends and team performance.</li> <li>Monitor, report, and analyze team efforts to drive improvement in team performance.</li> <li>Identify trends in support requests and opportunities for improvement.</li> <li>Ensure compliance with Onboarding / Offboarding guidelines, working to define processes and procedures to guide your team.</li> <li>Partner with other teams in IT to deliver inventory, fleet management and maintain our Mac and Windows endpoints.</li> <li>Follow up with end-users on experience and expectations, to inform program adjustments and improvements.</li> <li>Partner with the IT Engineering team for implementation, access control, and improvement of SaaS products.</li> <li>Ensure both adequate virtual and onsite coverage and staffing to provide global support.</li> </ul> <h2>Knowledge, Skills, and Abilities:</h2> <ul> <li>3+ years of experience as an IT Support Manager or similar role</li> <li>Experience building and leading inclusive, globally distributed teams, with an emphasis on team engagement and development</li> <li>Experience working with SLAs in a globally distributed environment</li> <li>Advanced hands-on hardware and software troubleshooting skills, Windows 10 and Mac OS operating environments</li> <li>An experienced leader responsible for developing and implementing global support programs</li> <li>Solid background in customer support, with a focus on solving for systemic root causes</li> <li>Ability to communicate sophisticated technical concepts to non-technical audiences, and relate to practical applications</li> <li>Experience with using ticketing metrics to monitor performance and drive change</li> <li>A passion for business transformation, the ability to lead change in an inclusive manner and the desire to bring the best combination of skills together in a team</li> </ul> <h2>Nice to have:</h2> <ul> <li>Experience working with Meraki products</li> <li>Experience leading teams and initiatives within a large enterprise organization</li> <li>Background in training, or other creative approaches to driving employee engagement in technical programs</li> </ul> Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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IT Network Engineer
San Francisco

2020-07-29T11:16:10-04:00

Digital Workplace

IT Network Engineer

San Francisco,

Meraki is making IT easier, faster, and smarter. As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Headquartered in San Francisco, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China   We are looking for an IT Network Engineer to join our Engineering team, providing network administration and troubleshooting, network architecture and design guidance and testing pre-release products within our corporate network, throughout the development lifecycle. You are highly analytical and able to use your networking skills as part of our Engineering team to help craft a resilient, sophisticated, and creative network that serves as a showcase for all that Meraki can do. Excellent communication skills, problem-solving abilities, and project management abilities are essential. Those with a strong sense of team, desire to help others, and a passion for IT are encouraged to apply!   The Meraki IT Engineering team is responsible for the architecture, upkeep, and overall health of Meraki’s internal-facing systems from the network up to the platform. In this role, you will be administering our Corporate Network, which we use to demo with our customers, crafting and maintaining the best example of a Meraki network. Meraki continues to grow at an astonishing pace, and you will help ensure that our systems and services scale appropriately.   During a typical day you could be working on: <ul> <li style="font-weight: 400;">Work with the team to architect and maintain the “best” example of a Meraki network for us to demo to our customers</li> <li style="font-weight: 400;">Day-to-day management of Meraki’s network infrastructure, including design and architecture.</li> <li style="font-weight: 400;">Work with Product teams to represent Meraki IT in “Customer Zero” projects</li> <li style="font-weight: 400;">Test pre-release hardware in our environment, providing feedback to Product teams on performance and functionality</li> <li style="font-weight: 400;">Configure and set up new and existing Cisco Meraki MX security appliances, MS switches, and MR wireless access points.</li> <li style="font-weight: 400;">Capture and log traffic to define patterns and optimize the performance of our network</li> </ul> Characteristics of Success: <ul> <li style="font-weight: 400;">You are a great team player who is comfortable working in a dynamic environment.</li> <li style="font-weight: 400;">Day-to-day management of Meraki’s network infrastructure, using metrics and performance data to drive design and architecture.</li> <li style="font-weight: 400;">Collects feedback from stakeholders, balancing feature requests with production network performance requirements</li> <li style="font-weight: 400;">Configures, implements, tests, and maintains all LAN/WAN components and connections</li> </ul>   Qualifications: <ul> <li style="font-weight: 400;">Advanced experience architecting and troubleshooting Meraki networks</li> <li style="font-weight: 400;">Experience implementing voice in a real-world multi-site environment</li> <li style="font-weight: 400;">Must be organized, with excellent verbal and written communication skills</li> <li style="font-weight: 400;">A drive to contribute to the mission of yourself and your teammates, through the work you contribute</li> <li style="font-weight: 400;">Ability to work autonomously and with a team in a fast-paced environment</li> <li style="font-weight: 400;">Nice to have: CCNA or higher </li> </ul>   Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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mer·a·ki noun [Greek]

Something done with soul, creativity, or love.

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Networking is complicated.We’re making it easier, faster, and smarter.

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