Customer Testimonials and Videos

Customer Stories: Hospitality and Tourism

Meraki`s cloud networking solution provides reliable, cost-effective, and centrally managed networking that is easy for hotel employees and problem free for guests.

  • TELUS World of Science – Edmonton

    TELUS World of Science – Edmonton

    • Hundreds of guests and devices supported each day using Cisco Meraki
    • Team of two oversees WiFi, desktop support, server maintenance, data security
    • Meraki switches deployed across the organization in two nights
  • Nextdoor

    Nextdoor

    • Une solution réseau qui suit la forte croissance de Nextdoor
    • Des environnements personnalisables pour chaque résident de Nextdoor
    • Une grande flexibilité pour répondre aux besoins d'utilisateurs hyper-connectés
  • Tourism Holdings

    Tourism Holdings

    • NZ tourism company deploys Meraki MR, MS, MX, & Systems Manager
    • Segmenting network for 1000 daily guests & staff is a breeze in Meraki dashboard
    • Instant network alerts ensure issues can be resolved quickly from anywhere
  • InterContinental Hotels Group

    InterContinental Hotels Group

    • International hotel group with more than 5,000 hotels around the world
    • Needed to stay on cutting edge to provide superior guest experience
    • Guest satisfaction has improved by more than 10 percent since deploying Meraki
  • Club Mediterranée

    Club Mediterranée

    • Un déploiement complet sur 35 sites dans le périmètre Europe-Afrique
    • Des alertes automatiques permettent de gérer tous les sites à distance
    • Des réseaux isolés desservant à la fois les visiteurs et le personnel
  • Queensland Airports Limited

    Queensland Airports Limited

    • AU airport organisation with four airports serves 75,000 guests monthly
    • 70+ MR APs used throughout all terminals and corporate offices
    • Location analytics and heatmaps provide detailed engagement and loyalty info
  • Village Hotel Club

    Village Hotel Club

    • Luxury hotel group with 28 hotels throughout the UK
    • Meraki wireless and switching provide central management of all sites
    • High-performance solution critical to providing unique and evolving experiences
  • Boutique Hotel Collection - The Cliffs Resort

    Boutique Hotel Collection - The Cliffs Resort

    • Boutique hotel management group with 13 properties along California’s coast
    • 3 IT staff deployed 200 Meraki APs to simplify management & ensure robust guest wifi
    • MR30H APs service an average of 540+ daily guests who use 10TB of data monthly
  • インターコンチネンタルホテルズグループ

    インターコンチネンタルホテルズグループ

    • グローバルに5000以上のホテルを持つホテルグループ
    • 優れたゲストエクスペリエンスを提供するためには、最先端を維持することが必要
    • Meraki導入後、ゲスト満足度が10%以上向上
  • Motel 6 and Studio 6

    Motel 6 and Studio 6

    • Leading hospitality brand operates more than 1,100 hotels across North America
    • Deployed 10,000 access points, the largest cloud-managed network on record
    • Entire deployment took just 5 months, now serves up to 35,000 guests per week
  • Fauchon

    Fauchon

    • Un déploiement WiFi offrant une connexion performante aux visiteurs
    • Des règles de trafic de niveau 7 pour gérer l'utilisation de la bande passante
    • Un portail captif personnalisé recueillant les coordonnées des visiteurs
  • bluegr Hotels & Resorts

    bluegr Hotels & Resorts

    • Luxury boutique hotel & resort group with locations throughout Greece
    • Deployed Meraki access points in Athens hotel to unify & simplify management
    • Integrated analytics & Facebook WiFi permit innovative marketing campaigns
  • Meininger Hotels

    Meininger Hotels

    • Hotelgruppe mit 16 Häusern europaweit
    • Zuverlässiges und leistungsstarkes Wifi für Gäste und Mitarbeiter durch Meraki
    • Zentrale Steuerung aller Standorte und einfache Bedienung durch Meraki Dashboard
  • Bureaux à partager

    Bureaux à partager

    • Une startup ayant pour ambition de moderniser le secteur de l’immobilier
    • Des configurations clonables permettant l’installation rapide de nouveaux sites
    • La découverte de Meraki par le défi Cisco, et la commande par Cisco Capital
  • ニセコ観光圏

    ニセコ観光圏

    • ニセコ山系を中心とする豊かな自然環境に恵まれた、世界中から数多くの観光客が訪れる観光圏
    • 観光圏の魅力をより高めるため、Meraki MRアクセスポイントを活用したフリーWi-Fiサービスを提供
    • 駅や観光案内所などに設置したデジタルサイネージに、バスの現在位置、リフトの運行状況などを日英で表示し、海外からの旅行客に向けた情報配信が実現
  • ホテル志摩スペイン村

    ホテル志摩スペイン村

    • 世界各地から観光客が訪れる三重県志摩市にあるテーマパーク、「パルケエスパーニャ」に隣接しているオフィシャルホテル
    • ITの経験がない普段運用管理している現場の管理職の方からも見やすくて、使いやすいダッシュボードは好評
    • レイヤ7の可視化ができるので、特定のコンテンツをブロックしたり、帯域を絞ったりなどの機能を活用している
  • Lone Star Texas Grill

    Lone Star Texas Grill

    • Full wireless deployment to create seamless WiFi experience for customers
    • Partnership with Cloud4Wi provides invaluable customer & passerby data
    • Captive portal results in increased engagement and return customers
  • Shaw Business - SmartWiFi

    Shaw Business - SmartWiFi

    • Canadian service provider launches Meraki-powered WiFi service for SMB market
    • Shaw provides customers business analytics with Meraki 'monitor only' dashboard
    • Meraki allows Shaw to resolve most customer support cases in real-time, remotely
  • Oliva Nova Beach & Golf Resort

    Oliva Nova Beach & Golf Resort

    • Hotel-Resort con 136 Access Points Cisco Meraki en interiores y exteriores
    • Despliegue de un nuevo edificio en cuestión de minutos
    • La red cumple con las normativas de privacidad y seguridad de la EU
  • The Field Museum

    The Field Museum

    • 1.3 million square ft natural history museum deploys Meraki full stack
    • IT remotely manages network and troubleshoots issues with live tools and data
    • Ease of management through the dashboard lowers support time and costs
  • Zermatt Bergbahnen AG

    Zermatt Bergbahnen AG

    • Zermatt skiing resort and largest cable car and lift company in Switzerland
    • Deployed 802.11ac indoor and ruggedised outdoor APs in mountain sites
    • MDM on corporate devices for easy control and access to Skidata system
  • Hoteles Costa del Sol

    Hoteles Costa del Sol

    • Cadena de hoteles en Perú instala Cisco Meraki
    • Más de 60 puntos de acceso MR18
    • El equipo de TI ofrece una conexión rápida y segura a todos sus huéspedes
  • Congres Hotel Van Der Valk Mons

    Congres Hotel Van Der Valk Mons

    • Centrally located hotel for the urban traveller in Mons, Belgium
    • Deployed Meraki APs for guest and employee usage throughout hotel
    • MX UTM device provides network security for over 1,000 guests weekly
  • Hoteles Center

    Hoteles Center

    • Exclusive hotel group in Spain offers the best in guest experiences and services
    • Meraki Security Appliances deployed for fine-grained control over wired clients
    • New wireless SSIDs can be created quickly for events, providing robust WiFi
  • eTravel

    eTravel

    • Polish travel company uses the latest technology & innovative research methods
    • Automatic site-to-site VPN connects distributed locations & call center
    • Redundant Security Appliances provide a highly available network & low TCO
  • Friedrichstadt-Palast

    Friedrichstadt-Palast

    • World’s largest theater palace in Berlin specializes in complex performances
    • Over 700,000 guests visit annually, with a nightly average of 2,000
    • Deployed Meraki devices to support unified network for guests and employees
  • Hafen Hamburg & Empire Riverside Hotel

    Hafen Hamburg & Empire Riverside Hotel

    • Two of Hamburg’s most sought-after luxury hotels with contrasting themes
    • Deployed Cisco Meraki cloud managed wireless APs, switches & Systems Manager MDM
    • Built-in Facebook WiFi provides guests WiFi access as well as free brand awareness
  • Eden Hotels + Resorts

    Eden Hotels + Resorts

    • Italian travel company providing services to more than 500,000 visitors annually
    • Installed indoor and outdoor APs, switches, and a UTM security appliance
    • Guest login via Facebook WiFi promotes the company and frees up employee time
  • Wörthersee Tourismus

    Wörthersee Tourismus

    • Austrian tourism destination provides free WiFi to thousands of visitors
    • Meraki IP67-rated outdoor APs installed around the Lake are suited for extreme temps
    • Walled garden provides local information to visitors with email login option
  • Chicago Architecture Foundation

    Chicago Architecture Foundation

    • Complete Meraki network provides a reliable, easy-to-manage solution
    • Centrally-managed WiFi network provides great coverage and seamless roaming
    • Smart link bonding between two ISPs increases capacity, uptime, and performance
  • City of Palma de Mallorca

    City of Palma de Mallorca

    • One of Europe’s most popular vacation spots with tens of thousands visitors annually
    • Deployed Meraki APs over 5 km of beaches in 3 months along with custom tourism apps
    • Segmented SSIDs, splash pages, and Facebook login for customized authentication
  • Naturalis Biodiversity Center

    Naturalis Biodiversity Center

    • Leading Dutch academic research & cultural heritage institution deploys Cisco Meraki
    • Seamless 802.1X RADIUS integration with eduroam
    • Naturalis Biodiversity Center branded splash page designed using the dashboard
  • Archipelago International

    Archipelago International

    • Leading Indonesian hotel chain deploys thousands of Cisco Meraki devices
    • Cloud architecture dramatically reduces troubleshooting and management labour time
    • Detailed reporting features provide concrete data to ISP to improve SLA
  • Mooiland

    Mooiland

    • Netherlands-based housing company that rents to residents with minimum basic income
    • Multi-site AP deployment provides employees reliable access to network services
    • Benefits from seamless roaming, remote troubleshooting & business-critical security
  • Dorada Palace Hotel

    Dorada Palace Hotel

    • 4-star hotel located on the Mediterranean coast of Spain deploys Cisco Meraki WiFi
    • Facebook WiFi login significantly increases hotel's Facebook page 'Likes'
    • Regular return on investment from premium in-room WiFi service
  • Gemeente Weert

    Gemeente Weert

    • Municipality in the Netherlands with 45000 inhabitants blankets city in WiFi
    • Indoor/outdoor APs provide built-in features like splash pages & L7 traffic shaping
    • Created completely segmented SSIDs for recreational, security, and business uses
  • Destino Pacha Ibiza Resort

    Destino Pacha Ibiza Resort

    • Iconic nightclub franchise opens 163 room luxury resort on Ibiza
    • Cisco Meraki provides reliable WiFi to 3,000 daily hotel guests and visitors
    • Multiple SSIDs support night time concerts and light shows
  • Hotel Agora

    Hotel Agora

    • Meraki cloud-managed security appliance and Meraki APs provide complete solution
    • Smart load balancing between two DSL connections maximizes network uptime
    • Layer 7 Application Traffic Shaping ensures compliance with HADOPI laws
  • Zürs Ski Resort

    Zürs Ski Resort

    • 45 indoor and outdoor Meraki APs create an extensive resort-wide network
    • Meraki’s automatic meshing keeps cables to a minimum, simplifying outdoor deployment
    • Meraki dashboard provides simplified management, including monitoring and alerts
  • Museum of Contemporary Art in Antwerp

    Museum of Contemporary Art in Antwerp

    • Meraki APs provide seamless museum-wide coverage, supporting staff and visitors
    • Cloud-based dashboard simplifies maintenance for part-time IT manager
    • Deployed in two days with multiple SSIDs and layer 7 application firewall
  • Hotel Plaza San Francisco, Chile

    Hotel Plaza San Francisco, Chile

    • Implementación de puntos de acceso y switches Meraki administrados en la nube
    • Hotel gana amplia visibilidad gracias a Cisco Meraki
    • Solución disponible para clientes y empleados
  • Les Mills

    Les Mills

    • Global fitness company, based out of NZ, uses Meraki MR, MS, MX, and EMM
    • Network gear configured remotely and immediately ready to go when powered on
    • Ability to monitor network health and address concerns directly in dashboard