Harbison Aged Care and Cisco Meraki

Overview

Harbison Aged Care in the Southern Highlands, was looking for assistance with digital transformation, to help their teams improve efficiency and delivery of care, while also being easy to use and staying up-to-date with new tech developments.

They wanted a solution that would be simple, scalable, and secure, supporting Harbison’s people-first approach to managing aged care and dementia care.

Challenge

As a community-owned organisation operating in the aged care space since the 1950s, Harbison’s team take pride in their forward-thinking approach when it comes to the evolving needs of residents and the delivery of their care.

A key challenge for Harbison was having visibility across their sites and giving staff the ability to quickly respond to incidents and monitor the needs of their residents. Harbison CEO David Cochran was keen to find a system they could ‘set and forget’, and that wouldn’t require time-intensive maintenance or training.

We put people first, so our technology goal is that we don’t want to have to think about the technology. We need systems that are simple, scalable, and effective, and for the technology to be unobtrusive and support what we’re trying to achieve.

—David Cochran, CEO

Harbison Aged Care

Solutions

Cisco Meraki saw that a cloud-native solution for Harbison would mean the team could manage their network from anywhere, using tech to improve overall efficiency and freeing up time for their primary focus on care.

Our cloud-native solution is a set-and-forget solution that updates with new tech as it comes online. It’s designed to take the hassle out of technology for aged care and gives a unified view for everyone involved

—Brad Johnson

Cisco Meraki

The cloud-based CCTV solution rolled out for Harbison gives staff the ability to easily monitor people across multiple locations and to monitor and respond to incidents quickly, and the Cisco Meraki dashboard means everything is centralised and accessible.

Results

The Cisco Meraki system is helping Harbison to focus on what’s important, with the peace of mind that the technology in the background is working effectively.

Working with Cisco Meraki allows our team to stay focused on care. As technology changes, we know our systems are changing with it and staying relevant. Partnering with Cisco Meraki has given us confidence that we can work together to achieve strategic results.

—David Cochran

CEO, Harbison Aged Care