NTT DATA in Asia Pacific

Key stats

• 92% of employees expressed satisfaction with changes to their workspace environment
• Removed 90% of on-premises infrastructure and lowered hosting costs by more than 30%
• Reduced annual energy consumption by an estimated 1 million kWh
• Future planning to apply the same Cisco solutions to 30 additional offices across APAC

Overview

NTT DATA is a trusted, global innovator of business and technology services valued at over $30 billion. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Although fully dedicated to innovation and collaboration, the company also takes pride in its commitment to helping their clients achieve sustainable development goals. This is accomplished using the advanced technology that’s available today, while keeping apprised of future trends.

Creating a positive working environment for its own employees is also important for NTT DATA. A supportive culture sparks innovative ideas and new approaches, which is key for staff who tackle the real-world, real-time challenges faced by clients looking to transform and grow their businesses.

Recently, the company’s Singapore branch/division decided to consolidate ten regional offices and business locations into two. With a strong focus on the well-being of its employees, NTT DATA set to work designing an intelligent workplace that would respect sustainability objectives, promote innovation and collaboration, and motivate employees to return to the office.

Challenge

To accomplish these objectives, NTT DATA wanted to define new approaches to hybrid work through both in-person and virtual collaboration—powered by a combination of technology, office space, and secure, dynamic tools.

With NTT DATA’s commitments to productivity, employee well-being, and sustainability, the technology also needed to offer solutions that would provide an enhanced working environment. The goal was to create a new, modern environment that would motivate employees to return to the office, optimise the use of space, and reduce overall energy consumption.

Management also wanted to be able to monitor and optimise the workplace with simplified and automated processes and tools.

This ambitious transformation required a technology partner that was experienced in providing integrated, end-to-end, centralised workplace solutions. NTT DATA knew that they required a range of solutions to achieve their vision, and Cisco’s experience and portfolio of solutions stood out as their first choice.

Having an intelligent and secure workplace environment makes it so much easier for our employees to transition between office and home.

Pascal Weiss

Vice President, IT Information Systems, NTT Ltd. Singapore

Solution

The foundation of this next-gen employee experience is provided by Cisco Meraki cloud-managed devices, including Meraki MV smart cameras (for physical security), Meraki MR Wi-Fi 6 access points (for wireless connectivity), and Meraki MS switches (for network connectivity).

Cisco collaboration devices, such as Cisco Desk Pro, Board Pro, Room Bar, and Room Kit, for enhanced video conferencing, integrated with Cisco Webex, offer seamless video calling capabilities and a wide range of engaging meeting tools. With the push of a button, employees can effortlessly collaborate with their colleagues working from home, bringing together the workforce anywhere, on any device, in any environment.

The Meraki dashboard provides central visibility, control, and management that allows NTT DATA to manage their operations and sustainability practises effortlessly. The integration of Cisco Spaces provides employees with an interactive tool to navigate the office and book meeting rooms or workspaces based on real-time occupancy data. Environmental updates (such as indoor air quality, temperature, humidity, and noise levels) are also available using data from Cisco collaboration devices. Use of these solutions allows for space and energy utilisation to be monitored and analysed in real time, providing the insights needed to make informed decisions.

Our cloud-first approach using the Cisco Meraki cloud-managed devices generated more than 30% savings on our infrastructure hosting costs.

Png Kim-Meng

CEO, NTT Ltd. Singapore

Results

NTT DATA’s Singapore-based employees are now enjoying a hybrid working arrangement where collaboration is seamless, regardless of whether they connect from home, one of two transformed office locations, or anywhere else in the world. A satisfaction survey completed after the office transformation found that 92% of employees were happy with the changes made and, in January 2024, NTT DATA was named a Global Top Employer for 2024 by the Top Employers Institute.

According to NTT DATA, the new network infrastructure also allowed the removal of 90% of their legacy, on-premises equipment, which lowered their hosting costs by more than 30%. The shift to lower-power consuming hardware and cloud-based management tools, combined with consolidating from 10 office sites to 2 sites and additional changes, helped the company reduce their annual energy consumption by an estimated 1 million kWh.

These positive results are testament to the power of leveraging Cisco’s portfolio of solutions. NTT DATA is now well-equipped to not only meet their employees’ expectations on hybrid work, but also their bottom line and sustainability objectives. For NTT DATA, their vision of the future of work is now a reality.

Working with Cisco has allowed us to remove 90% of our on-prem infrastructure … and we were able to optimise our operations and create a new collaboration experience. This is what the hybrid working experience is all about, and truly represents what the future of work should be.

Pascal Weiss

Vice President, IT Information Systems, NTT Ltd. Singapore