Searchable Online Documentation

    Our online documentation system includes installation guides and manuals, is easily searchable, and allows you to quickly find information.

    View Documentation
Peer-to-Peer Support

    Search for answers, ask questions, and network with your peers in the Meraki Community.

    Visit the Community
Meraki Support Includes

Enterprise support at no additional cost

Cisco Meraki’s simple, all-inclusive pricing includes enterprise-class phone support. We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost.

Deep expertise and fanatical service

Our support engineers have deep expertise in enterprise networking and wireless design. The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise.

Real time cloud-based support tools

Cisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle.

The best support call is the one you don't have to make

Cisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking.

Case-based support viewable in dashboard
Firmware and software upgrades and updates
24×7 telephone support based out of San Francisco, London, Sydney, Chicago, Shanghai and Tokyo technical assistance centers

Global Technical Support Locations

Cisco Meraki provides technical support from global office locations including teams located in the United States, the United Kingdom, Australia, China and Japan.

When contacting support, our team aims to connect you with a technical support engineer in your local region, but you may be connected with a representative outside of your local region depending on availability.

Contact Support

Log in to submit cases.

Telephone support


Introduction and General Philosophy

This page outlines the process by which Meraki coordinates and delivers its technical support responses to its customers. All processes outlined throughout this page apply to all Cisco Meraki products. Cisco Meraki's general philosophy is to:

  • Provide the highest quality and fastest possible support directly to Cisco Meraki customers.
  • Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and are responsible for delivering consistent measured customer satisfaction.
  • Ensure Cisco Meraki authorized resellers are properly supported during field installations and troubleshooting activities, assuming the support request is in regards to a currently licensed Meraki product.
  • Effectively track and coordinate customer interactions and support activities.

Meraki Support Paradigm

  • All customers have an explicit support owner at all times. Normally this is a Cisco Meraki support team member; however, during pre-sales product it could be a Cisco Meraki Systems Engineer, VAR, or other field sales resource.
  • All legitimate support requests are the responsibility of Cisco Meraki Support until closure, unless there is explicit agreement between Meraki Support and the customer to transfer management of the case to another party.
  • Unless discussed and agreed to by Cisco Meraki Support, all customer support communication flows through the Cisco Meraki Support Team. This ensures:
    • Proper case management and recording
    • Proper follow up is achieved throughout case lifecycle
  • Customer satisfaction is the responsibility of the Cisco Meraki Support Team. If a case is reassigned to another Meraki resource, or a Cisco Meraki authorized reseller, Cisco Meraki reserves the right to expect timely response from that party or Meraki Support may intervene to ensure customer satisfaction.


The Cisco Meraki cloud management platform provides Support engineers with rich visibility into customer networks, resulting in faster diagnosis and resolution of cases. Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case.

  • Support will not view customers' network configuration without prior consent
  • Support will not modify customers' network without prior consent
  • On rare occasions, support may view network status without prior notice to identify and diagnose system-wide issues. In these cases, network configuration information, including security settings and policies, will not be accessed.
  • Customers may remove Support's access to a network entirely by selecting "Prevent Meraki support from viewing this organization" in the Dashboard. Once checked, Support will not be able to access any aspect of the network. Customers will need to uncheck this box if technical assistance is required.

Hours and SLAs

Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney.

Meraki has no support-specific licensing. Customers may open an unlimited number of support cases with the purchase of any device license, and can contact Meraki by phone or email.

Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers. End customers (i.e. guests at a hotel) accessing networks supported or provided by service providers will contact the help desk for that Meraki Partner.

Cloud Infrastructure

Cisco Meraki’s cloud infrastructure is covered under a 99.99% SLA and the Cisco Meraki Infrastructure team manages it 24×7×365 to ensure high availability. In the extremely unlikely event of a cloud infrastructure interruption, user traffic and data continues to flow, and Meraki Support provides an emergency support SLA of 15 minutes.

Hours of Operation and SLA

Online / email support

  • Non-emergency support cases opened via email will be answered within one business day; usually within 2 hours.
  • Emergency support is offered exclusively via telephone to ensure that Meraki engineers can conduct appropriate troubleshooting and technical response.
Phone support
  • Phones at Meraki technical support centers are staffed 24×7×365 to ensure that one-on-one, phone-based technical support is always available from Meraki’s technical support engineers.

RMA Shipping

Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device. Delivery times to certain countries or remote destinations can vary.

Pro Networks

For Hours/SLA information on legacy Meraki “Pro” networks, please contact Meraki Support.

Case Escalations

In the event that any case cannot be immediately resolved, Meraki Support will escalate that case to appropriate engineering personnel within Support, Product and Sales Engineering according to the following schedule and priorities. Generally, escalations are major issues that require notification and/or intervention by key portions of the company in order to ensure timely issue resolution.

Priority Levels

  • Priority 1 — Major Impact: The network is inoperable or the performance of the network is so severely reduced that Licensee cannot reasonably continue to operate the network because of the Error and the Error cannot be circumvented with a Workaround.
  • Priority 2 — Moderate Impact: The network’s performance is significantly degraded such that Licensee’s Use of the network as permitted is materially impaired, but the Error can be circumvented with a Workaround.
  • Priority 3 — Minor Impact: Licensee is experiencing a performance, operational, or functional Error that can be circumvented with a Workaround and the Error causes only minimal impact to the Licensee’s ability to Use the network as authorized.
  • Priority 4 — General Questions: There is no issue with network performance or operation. These include standard questions on network configuration or functionality, network enhancement requests, or documentation clarification.
Cisco Meraki will trigger case escalations as necessary by priority level to ensure timely resolution of all cases.

Service Levels

Cisco Meraki Acknowledgment
Cisco Meraki Case Escalation
Priority 1
One (1) hour*
Four (4) hours
Priority 2
Four (4) hours
Eight (8) hours (next business day)
Priority 3
Four (4) hours
Five (5) days
Priority 4
Eight (8) hours
Five (5) days

Escalation Triggers

A case may be escalated based on any of the following criteria:

  • Recommendation by Cisco Meraki personnel including
    • Technical Support Engineer
    • Systems Engineer
    • Cisco Meraki Management
  • Response time: failure to provide response or resolution within the timeframes described in the service level section above may generate an escalation.
  • Issue severity: system outage automatically generates an escalation. Other severe product issues may generate an escalation at the discretion of Cisco Meraki personnel listed above.
  • Customer satisfaction related matters: failure to fully satisfy the customer may generate a case escalation
    • Notification list and notification methodology

      In the event that a case is escalated, the following persons will be notified and kept apprised of the issue until de-escalation:

      Tier 1

      • The Customer
      • Customer’s Account Representative
      • Customer’s Systems Engineer
      • Techical Support Engineer owning the case

      Tier 2

      • Director of Services
      • Engineer owning any associated bug/feature

      Tier 3

      • V.P. of Sales
      • V.P. of Engineering
      • V.P. of Product Management

      Escalation Actions

      • The team above is notified of the escalation in order of severity.
      • If fully escalated, Director of Services takes ownership of issue until resolution.
      • Assemble appropriate team from persons listed above to assess the issue and develop a resolution plan, and communicate plan to the customer:
        • Specific actions to be taken in order to resolve the issue
        • Issue owners
        • Due date/time for each action
        • Explicit agreement from engineering management for resources to perform engineering tasks
        • Decision on whether or not to dispatch on site service
        • Decision on the next escalation meeting
        • Decision to de-escalate
      • Plan is agreed upon and executed
      • Case is resolved and customer is informed

Warranty Returns (RMA)

  • To comply with best practices, all RMA requests should only be processed after a technical support case has been opened and proper troubleshooting has taken place.
  • Products covered by the Cisco Meraki lifetime warranty are eligible for advance replacement. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis. All Cisco Meraki hardware products come with either a one-year or lifetime warranty, as specified on the relevant Cisco Meraki data sheet.
  • In the event a customer RMA request is approved, Cisco Meraki will email an RMA number and a return shipping label free of charge. Any replacement unit will ship within five business days of receiving defective units as stock allows. If no defect is found, the RMA request will be rejected and the customer will be notified.


Product End-of-Life (EOL) Policy

Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.

When a product reaches EOL, Meraki is committed to communicating important milestones throughout the EOL period.  These notifications will include the initial EOL notification, the End of Sale (EOS) announcement, and the End of Support (EOST) dates, as well as other key information pertaining to Cisco Meraki products.

Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website up to six months prior to the discontinuation and EOS date (also known as the last order date). On the EOS Date, discontinued hardware products are removed from the price list and are no longer available for purchase. The device-specific licenses corresponding to discontinued hardware products will be available for purchase after the EOS Date, unless the license(s) is/are listed in the “End-of-Life Products” list provided below. Cisco Meraki typically provides support for a given product for a period of five (5) years after the EOS date.  If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.

Although legacy Cisco Meraki products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:

  • Cisco Meraki cannot guarantee that legacy hardware products will be able to connect to the management software indefinitely following the EOST Date;
  • Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware products;
  • Cisco Meraki may no longer issue firmware updates or patches for the legacy products; and
  • New software features available for the management software may not be compatible with the legacy hardware functionality or with the firmware running on the legacy hardware.

If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the legacy hardware and, failing that, will credit the value of any remaining license time attributable to the legacy hardware to the customer’s Dashboard organization on a prorated basis.


  • End-of-Sale Announcement: Date of official end-of-sales notice, typically six months prior to the last order date.
  • End-of-Sale (EOS) Date: The last date to order the product through Cisco Meraki point-of-sale outlets. After this date, the product is no longer for sale via any channel.
  • End-of-Support (EOST) Date: The last date a product will be affirmatively supported by Cisco Meraki, typically five years following the EOS Date.
*Please note that announcements will be updated periodically to amend the functionally equivalent products.

End-of-Life Products

Product Announcement End-of-Sale Date End-of-Support Date
802.3af PoE Injector Feb 27, 2014 May 31, 2014 May 31, 2021
802.3at PoE Injector Jun 1, 2021 Jun 29, 2021 N/A
AC-MR-1-XX Feb 9, 2016 May 9, 2016 May 9, 2023
ANT-10 Sep 6, 2017 Sep 11, 2017 Sep 11, 2024
ANT-11 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
ANT-13 Jan 12, 2015 Apr 24, 2015 Apr 24, 2022
GR licenses Sep 5, 2019 Oct 5, 2019 N/A
Indoor Mar 3, 2011 Jun 30, 2011 Jun 30, 2016
MA-INJ-4 Oct 29, 2021 Nov 9, 2021 Nov 30, 2022
MC74 Sep 27, 2018 Oct 1, 2018 Apr 1, 2019
Mini Sep 3, 2010 Dec 31, 2010 Sep 25, 2017
MR11 May 29, 2012 Aug 30, 2012 Aug 30, 2017
MR12 Jul 27, 2015 Oct 24, 2015 Oct 24, 2022
MR14 May 29, 2012 Aug 30, 2012 Aug 30, 2017
MR16 Feb 27, 2014 May 31, 2014 May 31, 2021
MR18 Dec 8, 2016 Feb 13, 2017 Mar 31, 2024
MR24 Feb 27, 2014 May 31, 2014 May 31, 2021
MR26 Feb 9, 2016 May 9, 2016 May 9, 2023
MR32 Jan 18, 2017 Apr 30, 2017 Jul 31, 2024
MR33 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR33-HW Jan 27, 2021 May 7, 2021 Jul 21, 2026
MR34 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
MR42/42E Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR45 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR52 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR53/53E Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR53-HW Jan 27, 2021 May 7, 2021 Jul 21, 2026
MR55 Aug 25, 2020 Aug 25, 2020 Aug 1, 2028
MR58 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
MR62 Aug 15, 2017 Nov 15, 2017 Nov 15, 2024
MR66 Jun 7, 2017 Jun 9, 2017 Jun 9, 2024
MR72 Mar 7, 2017 Apr 30, 2017 Apr 30, 2024
MR74 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR84 Jan 27, 2021 Jul 21, 2021 Jul 21, 2026
MR84-HW Jan 27, 2021 May 7, 2021 Jul 21, 2026
MS22 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS22/P and MS42/P Licenses Jan 6, 2014 Jan 25, 2014 N/A
MS220 Series Mar 16, 2017 Jul 29, 2017 Jul 29, 2024
MS220-8 Jan 9, 2018 Jul 28, 2018 Jul 28, 2025
MS22P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS320 & MS420 power supplies and fans Nov 16, 2015 Nov 16, 2015 Nov 16, 2022
MS320 Series Dec 8, 2016 Mar 31, 2017 Mar 31, 2024
MS42 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MS420 Aug 1, 2016 Oct 31, 2016 Oct 31, 2023
MS42P Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MV21 and MV71 Mar 19, 2019 Jun 19, 2019 Jun 19, 2026
MX400 Feb 28, 2018 May 20, 2018 May 20, 2025
MX50 Jul 15, 2011 Sep 1, 2011 Sep 1, 2016
MX60 Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
MX600 Feb 28, 2018 May 20, 2018 May 20, 2025
MX60W Jul 10, 2015 Oct 24, 2015 Oct 24, 2022
MX65 Nov 20, 2018 May 28, 2019 May 28, 2026
MX70 Jan 18, 2012 Mar 31, 2012 Mar 31, 2017
MX80 Jan 26, 2016 Aug 30, 2016 Aug 30, 2023
MX84 Aug 10, 2021 Oct 31, 2021 Oct 31, 2026
MX90 Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
MX100 Aug 10, 2021 Oct 31, 2021 Oct 31, 2026
OD2 Jul 26, 2012 Oct 30, 2012 Oct 30, 2017
SFP/SFP+ Accessories Nov 5, 2013 Apr 26, 2014 Apr 26, 2021
Solar Sep 3, 2010 Dec 31, 2010 Dec 31, 2015
Systems Manager Enterprise Support License Sep 22, 2014 Sep 22, 2014 End of customer’s license
VMX100 Sep 29, 2020 Dec 22, 2020 Dec 22, 2027
Wall Plug Sep 3, 2010 Dec 31, 2010 Dec 31, 2015
Z1 Apr 27, 2018 July 27, 2018 July 27, 2025

In some limited cases, Cisco Meraki may also find it necessary to discontinue certain features. For more information, see the WAN Optimization feature retirement notice.

Return Policy and Requesting a RMA

Return policy terms may vary by region. Please refer to the Regional Return Policies section for region-specific terms.

Warranty Returns

Cisco Meraki stands behind its products. Cisco Meraki hardware products come with the following warranty periods:

Warranty Period
MS Products
MX Products
MR Indoor Products
MG Products
MR Outdoor Products
1 year
MT Indoor Products
3 years
MV Products (except MV21, MV71 and MV2)
5 years***
1 year

*Original and replacement modular power supply units and fans for MS and MX Products included in lifetime warranty.

**Product lifetime ends concurrently with product End-of-Support (EOST) Date as described in Cisco Meraki's End of Life (EOL) Policy.

***Warranty period for MV21, MV71 and MV2 is 3 years.

If you are experiencing hardware issues, for any product under warranty (as described above), please contact Cisco Meraki support by logging in to dashboard (Help > Get help) or by calling us.

To request a return materials authorization (RMA), please complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action.

If you require advance replacement, please call Cisco Meraki technical support. Unless you have purchased Meraki Now, advance replacement orders will ship within 1 business day on a best case effort basis.

Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement.

Meraki Now

If you require replacement of Meraki products covered by Meraki Now services, please call Meraki technical support and request Meraki Now advance replacement. Please include the Meraki Now service tier and affected device serial number (SN) with your request.

Product Trial Returns

If you would like to return units from a product trial, please go to your product trial webpage (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.

Refund Requests

Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy. Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. For additional information, please contact your Meraki representative.

To request a refund for your license-only order, please complete our RMA request form. All returns must meet the following criteria:

  1. You purchased the product through an authorized Cisco Meraki reseller or directly from Cisco Meraki
  2. You are the original purchaser of the product
  3. You submit your refund request within 30 days of purchase

If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.)

Shipment Preparation

  • Please return units in their entirety. That is, include all power supplies, antennas, and other components along with the original product box.
  • Please use the original shipping carton and packaging material. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping, and remove ALL inappropriate and/or inapplicable label(s). DO NOT ship a product without a carton.
  • The customer will be charged for product that is damaged due to insufficient packaging.
  • Once you have received your RMA number from Cisco Meraki via email, write this RMA number in large letters on the exterior of the shipping carton. Shipments to Cisco Meraki without an RMA approval will not be processed.
  • If Cisco Meraki approves your RMA request, you will receive a confirmation email containing an RMA number within two business days. The address to which the product should be sent will also be included in that email.
  • Cisco Meraki will provide a pre-paid return shipping label for warranty replacement return shipments. Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US (including Puerto Rico), any EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom. For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice. Cisco Meraki recommends that the return package has a tracking number and is insured for the proper value of its contents. Cisco Meraki is not responsible for packages lost by carriers.

Privacy Policy

Last Updated: January 26, 2017

Meraki is adopting the Cisco Online Privacy Statement, effective January 26, 2017. For existing customers, this will be effective on February 9, 2017. Please click here to see the Cisco Online Privacy Statement. Please review the FAQs below about this transition.

Q. Why is Meraki making this change?
A. This change from the Meraki Privacy Policy to the Cisco Online Privacy Statement is part of the continued integration of the Meraki business into Cisco and certification under the EU-US Privacy Shield.

Q. When will the change to Cisco Online Privacy Statement become effective?
A. For existing Meraki Customers, the change will become effective on February 9, 2017. For new customers, the change is effective immediately.

Q. Is my personal information less protected by this change to the Cisco Online Privacy Statement than it was under the Meraki Privacy Policy?
A. No, your personal information will continue to be treated and protected in a manner consistent with the treatment described in the Meraki Privacy Policy. No additional sharing or use of your personal data will occur because of this change.

Q. Does Meraki use Cookies and other Web Technologies?
A. Like many websites and web-based solutions, Meraki and Cisco use automatic data collection tools, such as cookies, embedded web links, and web beacons. You can read more about our use of cookies and other web technologies on the Cisco Online Privacy Statement. To update your cookie preferences, you can visit the Cisco Cookie Consent Manager available on the Cisco Online Privacy Statement.

Q. How can I get more information about the Cisco Online Privacy Statement?
A. You can contact Meraki by sending an email to or writing to:

Meraki, LLC
500 Terry François Blvd
San Francisco, CA 94158
Attn: Legal

You can contact Cisco by writing to:

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134
Attn: Chief Privacy Officer

Q. How do I object to my personal information being processed under the Cisco Online Privacy Statement?
A. You can contact Meraki by sending an email to or writing to:

Meraki, LLC
500 Terry François Blvd
San Francisco, CA 94158
Attn: Legal

You can contact Cisco by writing to:

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134
Attn: Chief Privacy Officer

Q. Will I now receive marketing from Cisco not related to Meraki Products and Services?
A. This update does not change your marketing or communication preferences. You will receive marketing based on the preferences you have previously stated. You can unsubscribe from marketing messages from Cisco or Meraki at any time either by following the instructions contained within the email or emailing us a (for messages from Cisco) or for messaged from Meraki.

Previous Privacy Policy

This privacy policy (this "Policy") describes the collection of personal information and certain other information by Meraki, LLC, a Delaware limited liability company and a wholly owned subsidiary of Cisco Systems, Inc. ("Meraki," "we," or "us") from users of our Web site at (the "Website"), as well as all applications, widgets, software, tools, and other services provided by us and on which a link to this Policy is displayed (collectively, together with the Website, our "Services"). This Policy also describes our use and disclosure of such information. By using our Services, you consent to the collection, use, and disclosure of information in accordance with this Policy. This Policy is incorporated by reference into the Meraki Terms of Use and the Meraki End Customer Agreement and is subject to the provisions of the Meraki Terms of Use and the Meraki End Customer Agreement. The terms "you," "your," and "user" refer to the user visiting the Website or accessing or using the Services. Other capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Terms of Use.

Meraki has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.

Please click here for fax and postal mail information. TRUSTe's Dispute Resolution process is only available in English.

The TRUSTe certification covers our collection, use and disclosure of information we collect through our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which the customer has engaged Meraki.

Meraki complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Meraki has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Meraki’s certification included under Cisco Systems Inc.’s company certification, please visit

Personal Information

"Personal Information," as used in this Policy, is information that specifically identifies an individual, such as an individual's name, address, telephone number, or e-mail address. Personal Information also includes information, such as demographic information (e.g., date of birth, gender, geographic area, and preferences), when any of this information is linked to Personal Information that identifies that individual.

Personal Information does not include "aggregate" or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes at our sole discretion and without notice or liability to you.

Collection of Information

Collection of Voluntarily-Provided Information

We collect Personal Information that our users provide to us in a variety of ways on our Services. These include the following:

  • E-mail Newsletters. We may offer e-mail newsletters from time to time on our Services. If you sign up to receive a newsletter from us, we collect your e-mail address.

  • User Accounts and Profiles. Our Services may give you the ability to register for an account or to create and update a user profile. If we offer user account or profile functionality on the Services, we will collect the Personal Information that you provide to us in the course of registering for an account or creating or updating a user account or profile. This information may include, for example, name, postal address, telephone number, e-mail address, and related demographic information about you. We may indicate that some Personal Information is required for you to register for the account or to create the profile, while some is optional.

  • Logging into Networks. Certain networks using our Services may require users to establish or use login credentials. In connection with supporting this log-on functionality, we may collect information such as email addresses, telephone numbers, or user or administrator-created usernames, along with user-created or administrator-created passwords, to facilitate such log-on functionality and otherwise to provide our Services.

  • Correspondence. If you contact us by e-mail, using a contact form on the Services, or by other means, we collect the Personal Information contained within, and associated with, your correspondence.

  • Contests and Sweepstakes. We and other business partners may conduct or sponsor special contests, sweepstakes, and other promotions that users may enter or otherwise participate in on our Services or otherwise. Certain of these promotions may be co-branded with one of our advertisers or other business partners. In these instances, the collection of your Personal Information may occur directly by the third-party partner on its website or other online service and may be shared with us. The promotion will state the privacy policy or policies governing the collection of such personal information.

  • Testimonials. We display testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

  • Information Related to Data Collected for our Customers. Meraki collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are an individual who makes use of services offered by one of our customers and would no longer like to be contacted by that customer, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers.

Passive Information Collection

When you use or visit our Services, some information is collected automatically. For example, when you access our Services, we automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Services (e.g., a personal computer or a mobile device), identifiers for any handheld or mobile device that you may be using, the Web site that you visited immediately prior to accessing any Web-based Services, the actions you take on our Services, and the content, features, and activities that you access and engage with on our Services. We also may collect information regarding your interaction with e-mail messages from Meraki, such as whether you opened, clicked on, or forwarded a message.

We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). We use passively-collected information to administer, operate, maintain and improve our Services and our other services and systems and to provide content that is tailored to you.

If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any information gathered through passive means as Personal Information, we treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form. Please be aware that in the course of your use of the Services, websites or other services provided by third parties ("Third-Party Services"), including marketing or website optimization vendors, may set cookies on your hard drive or use other means of passively collecting information about your use of their Third-Party Services or other services or content. To do this, they may use first-party cookies (which are set by the same domain your browser is receiving data from) or third-party cookies (which are set by a different domain). Meraki also may make non-personally identifiable information available to Third-Party Services, and these Third-Party Services may collect such information, to assist such parties in understanding our users’ activities and usage patterns on the Services. If desired, you may use the Google Analytics Opt-out Browser Add-on to opt-out of having information collected by Google Analytics.

We do not have access to, or control over, the actions of Third-Party Services. Each provider of Third-Party Services uses information that it collects in accordance with its own privacy and security policies.

Additionally, please be aware that Google and other third-party vendors may place or recognize one or more unique cookies on your computer when you use the Services, and may record information to these cookies based upon your activities on our Services and on third-party websites and other Third-Party Services. Google and these other third-party vendors may use information about those activities to inform, optimize, and serve advertisements. In particular, we may use Google and other third-party vendors to engage in “remarketing,” in which advertisements you see on third-party websites and services may be based on your prior visits to our Services.

To learn more about these practices, and to opt-out from Google’s and other vendors’ use of information collected on the Services through cookies for advertising purposes, you may visit Google’s Ads Preferences Manager, TRUSTe's Preference Manager, or the Network Advertising Initiative opt-out page. Please note that opting-out will not prevent advertisements from being served to you on the Internet; it will only result in advertisements that utilize cookies to serve advertisements on the specified advertising networks from which you opt-out no longer being targeted. We are not responsible for the activities of other parties that may not comply with your opt-out requests.

We also use Google Conversion Tracking, which tracks whether users engage in certain activities (e.g., filling out a form to receive more information about our products or services) after they view one of our advertisements on a Third-Party Service. Google uses cookies to track conversions and to report that information to us.

Finally, please also be aware that we use the Google Maps API as a source of maps, geographic data, and geolocation information for purposes of providing location-based information regarding terminal devices connected to networks managed by our Services and for providing related reporting and analysis. Google may collect information, including personal information, from those who view content provided through the Google Maps API, and Google handles such information in accordance with the Google Privacy Policy.

Network Usage Information Collected by Our Services

Some of our Services collect information from terminal devices connected to networks that are managed by those Services. Those Services also collect information regarding the performance of, and certain other information regarding, such networks. This information includes, for example, MAC address, device type, operating system, geolocation information, and network traffic information (e.g., hostnames, protocols, port numbers, and IP addresses). This information is made available to administrators of networks managed by our Services through an online interface that we call the “dashboard”. Additionally, if a Meraki customer elects to use our device management tool currently known as Systems Manager ("Systems Manager") and installs its software on, or configures the profile of, a mobile device or other device (e.g., a laptop computer) managed by Systems Manager, the customer or Meraki may undertake certain actions on the device, such as the following: (i) list, access, copy, move, and delete files; (ii) track and record device location over time; (iii) take and record screenshots; (iv) manage the device through remote desktop functionality; (v) set and enforce policies; and (vi) install/remove apps. Finally, for devices with Systems Manager installed or devices that utilize Global Positioning System (GPS) technology, we transmit certain geolocation information about those devices and the network(s) on which they are running to Google, which provides us with related geolocation information that we store and make available to network administrators through our dashboard as described above in this paragraph. Google handles the information that we provide to it in accordance with the Google Privacy Policy.

Information from Other Sources

We may receive information about you, including Personal Information, from affiliated and unaffiliated third parties, and may combine this information with other Personal Information we maintain about you in order to ensure we have accurate information. If we do so, this Policy governs any combined information that we maintain in personally identifiable format.

Use of Information

We use Personal Information and other information we collect to do any of the following: provide services to our customers; provide information and otherwise respond to your requests, including sales inquiries, email requests, and shipping requests; enhance, improve, operate, maintain, and debug the Website, our other Services, and our other programs, services, Web sites, and systems; improve the effectiveness of our Website as a marketing tool and optimize the performance of the Website and our other Services; prevent fraudulent use of our Services and other systems; to prevent or take action against activities that are, or may be, in violation of the Meraki End Customer Agreement, the Meraki Terms of Use, or applicable law; to tailor content and other aspects of your experience on and in connection with the Services; maintain a record of our dealings with you; for other administrative purposes; and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and pursuant to your consent.

We may also use Personal Information you provide to contact you regarding products, services, and offers, both from ourselves and third parties, that we believe you may find of interest. We allow you to opt-out from receiving marketing communications from us as described in the “Choice” section below.

Disclosure of Information

Except as described in this Policy, we will not disclose your Personal Information that we collect on the Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

Service Providers

We may disclose Personal Information to third-party service providers (e.g., payment processing and data storage and processing facilities) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information.

Business Transfers

Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.

To Affiliated Companies

We may disclose Personal Information and other information to our parent company and to other corporate affiliates of ours. These affiliated third-party companies may use and disclose Personal Information and other information that we disclose to them in accordance with their privacy policies and procedures.

To Channel Partners

We may disclose Personal Information and other information to channel partners, such as resellers, of ours. These third parties may use such Personal Information and other information that we disclose to them for purposes such as marketing our products and services to you.

To Protect our Interests

We also may disclose Personal Information and other information if we believe that doing so is legally required or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements) or the rights or property of others, or otherwise to help protect the safety or security of our Services or other users of the Services.

Choices Regarding Promotional Communications

If you receive commercial e-mail from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time (e.g., by postal mail) by sending your request to us by e-mail at or by writing to us at the address given at the end of this policy. Additionally, if we offer user account functionality on the Services, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us.

Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services.

Your California Privacy Rights

You may choose to opt-out of the sharing of your personal information with third parties for their direct marketing purposes at any time by e-mailing us at Once we receive your opt-out request, we will no longer disclose your Personal Information to third-parties for their direct marketing purposes. Please be aware that this opt-out does not prohibit disclosures of Personal Information or other information made for non-direct marketing purposes.


If we offer the ability to create user accounts or profiles on our Services, you may have the ability to access and update certain categories of Personal Information that you provide to us by logging in to your account and accessing your account settings. If you wish to access, amend, or delete any other Personal Information we hold about you, you may contact us at

If you request access to your account including deletion requests on any of our Services (via a user settings page, by e-mail, or otherwise) including requests to remove testimonials that contain Personal Information, we will respond to your access requests within 30 days. Please note that we may need to retain some of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.

Please note that Meraki has no direct relationship with the individuals whose personal data we process on behalf of our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to our customer (the data controller). If the customer requests Meraki to remove the data, we will respond to their request within 30 days.

We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customer. Meraki will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The Services may contain links to other Web sites or other Third-Party Services that we do not own or operate. If you choose to visit or use any Third-Party Services or products or services available on or through such Third-Party Services, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Services or any products or services available on or through such Third-Party Services. We are not responsible for the privacy practices of these Third-Party Services or any products or services on or through them. Additionally, the Services may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any Web site or service you visit other than the Services before providing any Personal Information on them.


Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If we learn that we have collected Personal Information from a child under the age of 13 on our Services, we will delete that information as quickly as possible. If you believe that we may have collected any such Personal Information on our Services, please notify us at

International Visitors

Many of our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., then you should know that you may be transferring your Personal Information outside of your region and into the U.S. for storage and processing. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.


We use certain security measures in an effort to protect Personal Information from accidental loss, disclosure, misuse, and destruction. The security of your Personal Information and our customers’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.

If Meraki learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Meraki may post a notice through the Services if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, you should notify us at

Updates to this Policy

We may occasionally update this Policy. When we do, we will post the updated Policy and revise the “last updated” date at the beginning of the Policy. If we change this Policy in a manner that materially alters your rights or obligations under this Policy, we will use reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose Personal Information. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.

Contacting Us

If you have any questions or comments about this Policy, please contact us using the following contact information:

Meraki, LLC
500 Terry François Blvd
San Francisco, CA 94158

Read this policy in:

Website Terms of Use

Last Updated: March 03, 2022

Why, hello there! Welcome to This site is operated by Cisco Meraki (hereinafter "Meraki", "we", "us" or "our"). The following terms and conditions ("Terms of Use") govern your use of this website as well as any other websites that Meraki may control (collectively, the "Site"). Your use of the Site is subject to our Privacy Policy, including our Cookie Policy, which is incorporated into these Terms of use by reference. BY USING THE SITE IN ANY WAY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Changes to the Terms of Use, Site and Site Content"

All materials and information on the Site, including but not limited to Cisco Meraki products and services, prices, text, files, images, logos, sounds and videos (collectively, “Site Content”), is owned or licensed by or to Meraki. Meraki reserves the right, in its sole discretion and without any liability, to make changes to these Terms of Use, the Site and any Site Content, wholly or partly, at any time without prior notice. The changes will be effective at the time of posting and your continued use of the Site will be deemed as acceptance of the changes. If you disagree with any change, your sole remedy is to cease using the Site. Meraki makes no commitment to update the Site regularly and therefore some Site Content may be out of date. If you require assistance, please contact your local sales representative for complete information on products and services availability in your country.

License to Use Site and Software"

Nothing in these Terms of Use confers, by implication, estoppel, or otherwise, any license or intellectual property rights of Meraki, its affiliates and subsidiaries, or of any third party. All rights not expressly licensed are reserved by Meraki. Subject to these Terms of Use, Meraki grants you a limited, revocable, non-sublicensable license to access and use the Site solely for the purpose of purchasing, researching or conducting other relevant activities related to Meraki’s products and services. No other use of the Site is authorized without our prior written consent.

Any software that is made available to download from the Site ("Software") is pursuant to a separate software license agreement that accompanies the Software, which shall be the governing agreement between Meraki and you with respect to that Software. You agree to comply with the terms and conditions found in such software license agreement prior to using the Software.

Account Registration

You may be required to register for an account to gain access or to use certain Meraki services. You agree to provide accurate, current and complete information while registering for any such account. You understand that the account may not be used by any other person or entity, and you shall assume full responsibility for all activities that happens through your account. You are responsible for keeping your password(s) confidential and must immediately notify Meraki should there be a breach in any way. You may be liable for losses suffered by Meraki or any other Site user as a result of your failure to keep your password confidential. Meraki is not liable to you or to any third party for any loss or damage resulting from any unauthorized access of your account. It is your responsibility to obtain and maintain all equipment and payments of related charges (i.e. internet fees) to access the Site.

Privacy Policy

Please read our Privacy Policy carefully for information relating to our collection, use, storage and disclosure of your personal information that we may collect through the Site. Although Meraki has taken reasonable and appropriate steps to protect your personal information and have implemented strong security and technical safeguards, we do not guarantee that Internet transmissions will always be completely private or secure.

User Content and Feedback

We do not have ownership rights on any text, files, images, videos, or other materials that you may upload or otherwise provide to our Site (collectively, "User Content"). Meraki may, in its sole discretion, decline or delete any User Content that it reasonably believes violates these Terms of Use or any applicable law. Under no circumstances will Meraki be liable for any loss or damage incurred in connection with any User Content. You agree that you are responsible for any feedback that you provide to us, and any such feedback shall be deemed non-proprietary and non-confidential. Meraki may use your feedback in any way without limitation, including for future modifications to the Site and our Site Content.

Usage Restrictions

You must comply with all applicable laws when using the Site. Except as may be expressly permitted by applicable law or expressly permitted by us in writing, you will not, and will not permit anyone else to: (a) store, copy, modify, distribute, or resell any Site Content or compile or collect any Site Content as part of a database or other work; (b) use any automated tool (e.g., robots, spiders) to use the Site or store, copy, modify, distribute, or resell any Site Content; (c) rent, lease, or sublicense your access to the Site; (d) use the Site and Site Content for any purpose except as agreed to in these Terms of Use or upload any User Content in any manner that may infringe any intellectual property right, proprietary right, or property right of us or any third parties; (e) circumvent or disable any digital rights management, usage rules, or other security features of the Site; (f) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer, or create derivative works of the Site or Site Content; (g) use the Site in a manner that threatens the integrity, performance, or availability of the Site; or (h) remove, alter, or obscure any proprietary notices on any portion of the Site or Site Content.


We, or our affiliates or licensors, or applicable third parties, retain all rights and title to any registered or unregistered trademarks, logos or service marks displayed on the Site (“Marks”). The Marks are protected by applicable intellectual property laws and may be used under limited circumstances in strict accordance with our Trademark Guidelines available here. Otherwise, you are not permitted to use these Marks without the prior written consent of Meraki or any third party that may own the Mark.

Disclosure; Forward-Looking Statements

Some of the information on this Site may contain projections or other forward-looking statements regarding future events or future financial performance of Meraki and/or Cisco. We wish to caution you that these statements are only predictions and that actual events or results may differ materially. We refer you to the documents Cisco files from time to time with the Securities and Exchange Commission, specifically, Cisco’s most recent Form 10-K, Form 10-Q, and Form 10-Q/A. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements, including, among others, potential fluctuations in quarterly results, dependence on new product development; rapid technological and market change, acquisition strategy, manufacturing risks, risks associated with Internet infrastructure, volatility of stock price, financial risk management, and future growth subject to risks.


If you take part in any promotion that we may offer on the Site, you agree to be bound by the terms and conditions that govern that promotion. You also agree to accept any decision that Meraki and our designees make which are discretionary and final in all matters relating to any promotion.

Links to External Sites

The Site may provide links to third party products, services, and websites (“External Sites”) solely for your convenience and shall not be considered as endorsements by us. If you navigate away from this Site by following a link, you do so at your sole risk and understand that these Terms of Use, including the Privacy Policy, will no longer govern your usage. We have no control over any External Sites and are not responsible, directly or indirectly, for any damage or loss suffered by you in connection with any content, products or services available through External Sites.

Disclaimer of Warranties


Limitation of Liability




You agree to defend, indemnify, and hold Meraki Parties harmless from and against any and all claims, costs, damages, expenses, liabilities or fees (including reasonable attorney fees) arising out of or in any way connected to your violation of these Terms of Use and any rights of Meraki or a third party through your use of the Site or Site Content. Meraki shall have exclusive control over the defense of any matter which is subject to indemnification under this section, and you agree to fully cooperate with Meraki’s reasonable requests in such cases.


Meraki reserves the right to terminate, suspend or restrict your current and future use of the Site, in whole or in part, at any time for any reason without notice and liability. You may discontinue your access to and use of this Site at any time. If you breach any of these Terms of Use or any applicable law, we will automatically terminate your access. We reserve the right to investigate and take appropriate action against anyone who, in Meraki's sole discretion, is suspected of violating any applicable law or violating Meraki’s or any third party’s rights (either intentionally or unintentionally) under these Terms of Use. Meraki’s rights hereunder will survive termination of your use of the Site and shall continue in full force and effect.

Governing Law

These Terms of Use will be governed by and construed in accordance with the laws of the State of California without regard to principles of conflicts of law. You submit to the jurisdiction of the federal or state courts of or located in Santa Clara County, California, with respect to any action or proceeding arising out of or in any way related to these Terms of Use. You hereby waive any venue or other objection which you may have to any such action or proceeding being brought in the federal or state courts of in Santa Clara County, California, U.S.A.

Export Compliance

You agree to comply with all export and re-export laws and regulations of United States and any foreign jurisdictions in connection with your use of the Site. By downloading any Site Content, you expressly warrant that you are not in a country where such export is prohibited or are an entity or person to whom such export is prohibited.


No failure or delay by us in exercising any right under these Terms of Use will constitute a waiver of that right. If any portion of these Terms of Use is held unenforceable by a court of competent jurisdiction, then such portion will be limited or eliminated to the extent necessary, and the rest of the terms will remain in full force and effect. The headings used in these Terms of Use are for convenience only and do not affect the meaning of these Terms of Use. These Terms of Use shall be interpreted as to its fair meaning and not strictly for or against any party. Any rights and licenses granted hereunder may not be transferred or assigned by you but may be automatically assigned by Meraki without restriction. To the extent that anything in or associated with the Site is inconsistent with these Terms of Use, the latter shall take precedence.

Contacting Meraki

If you have any questions or concerns about these Terms of Use or the Site, including but not limited to notices of intellectual property infringement, please send us a thorough description by email to, or write to us at: :

Cisco Meraki

500 Terry François Blvd
San Francisco, CA 94158

United Stated of America

Cisco Meraki Shipping Policy


All orders will generally be processed the same day and shipped within 2 business days. Once the order is processed, the customer will receive a confirmation email. Delays may occur in case of missing information, special shipping requests, and if import/export related verification is required.

Order Number

A single Cisco CCW Sales Order can be transmitted to Meraki as multiple Meraki orders due to the below scenarios and will ship separately. Shipping charges will be billed per Meraki order, not per the SO as a whole.

  • Duplicate PID
  • Different License duration
  • Different license addition for MX only (ENT/SEC)
  • Different ship ID address
  • Different end user ID
  • Different request ship date
  • Different freight account #
  • Different ship method

P.O. Boxes

For most addresses, PO Boxes are not acceptable delivery addresses. If your shipping address must include a PO Box, Cisco Meraki cannot guarantee delivery.

Sales Tax and VAT

In accordance with applicable law, Cisco Meraki collects sales tax or VAT in regions where Cisco Meraki has a presence. Sales tax or VAT will be applied to the total amount of the order and is based on the shipment's destination and local sales tax or VAT rates.

Special Delivery Requirements

In case you require any special service for your delivery such as a lift gate or indoor delivery service, or have special export/import requirements, please make sure to let your seller know to include this information on the PO or open a case on the Cisco Customer Service Portal prior order submission to allow sufficient time for the Cisco-Meraki shipping team to review and advise.

International Certifications

Cisco Meraki has products certified in countries all over the world. If you have specific questions regarding Cisco Meraki certifications, please contact your sales representative.

Canceling or Modifying an Order:

Orders will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Please take special care when processing the order to ensure the shipping address is correct and able to accept the delivery. However, if you do require adjustments prior to the 45 day period, please contact your seller/reseller/distributor or open an urgent case in the Cisco Customer Service Portal as soon as possible. You may be responsible for any applicable adjustment, handling and/or shipping fees if applicable.

Shipping and Delivery

Shipping Confirmation

Once your order has been shipped, a shipping notification email will be sent to the email listed in your Purchase Order, containing the tracking number of the shipment and the License Key. In case you ordered the license separately from the hardware product, the License Key will be sent on a separate email.

Shipping Methods

Opt In (Cisco-routed) program allows the customer to rely on Cisco’s preferred carrier network, typically gives full end to end tracking visibility for parcel shipments, most freight shipments, and eliminates the need for partner/customer carrier information to be provided. However, the Cisco-routed program does not place liability for lost/damaged shipments wholly on Cisco Meraki. To determine when risk/liability is transferred, refer to the Incoterms. Once ownership of the goods has changed from Cisco Meraki per the Incoterms, goods should not be sent back to Cisco without first obtaining a Return Material Authorization (RMA) from Cisco.

Opt Out (self-routed) shipping preference allows the partner or customer to select their own carrier. Cisco Meraki has the ability to ship with most carriers, and the shipping cost will be the responsibility of the bill to party. If there are any concerns with the carrier selected, Cisco Meraki will contact the partner or customer.

Incoterms, Duties & Taxes

Cisco Meraki will send shipments with a variety of Incoterms depending on the customer agreement. Incoterms determine and differentiate between the seller’s and the buyer's responsibility. In the majority of cases, the “bill to” party on the order will be the importer of record and will be responsible for all duties & taxes, VAT, brokerage or other fees. In some cases, third party billing for duty & tax is not available in the destination country and the receiver/”ship to” will be responsible for these fees.


In the unlikely scenario that you receive your delivery damaged or missing cartons, please accept the shipment and notate as such with the carrier upon delivery. Upon receiving the shipment, take photos to provide supporting information when filing a RMA claim with Cisco Customer Service to assist in the investigation.

Country Specific Information and Transit Times

Each country can have variations in transit time, available ship services and special requirements. Below are the most frequent destinations and estimated delivery times. If there are any further questions, please contact your seller, or open a case on the Cisco Customer Service Portal.

United States

Cisco Meraki will generally ship using Fedex or UPS for parcel, LTL (less than truckload) or FTL (full truckload.) The order will be shipped on Cisco Meraki’s account and billed to the customer if opt in.

NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by FedEx and UPS. Expedited shipments within the US using an expedited method will generally arrive in 1-3 business days.


Cisco Meraki will generally ship using Fedex or UPS for parcel, LTL (less than truckload) or FTL (full truckload.) The order will be shipped on Cisco Meraki’s account and billed to the customer if opt in. UPS or FedEx shipment to countries within the EU using a paperless process when this option is offered by the courier and applicable for the territory. The commercial invoice is therefore electronic and will not be included in the shipment.

NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by carriers.

Mainland China

Cisco Meraki will ship via Jiuli if the product is shipped on Cisco Meraki’s account. The most common methods used are SF Express for Airfreight service and Jiuli for Ground service.
To ensure shipment is delivered to the correct End Customer. Jiuli requires the end customer’s signature and company seal upon delivery. If the company seal is unavailable, the person who signs the POD needs to provide identification.

NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by Jiuli. The delivery times suggested here indicate delivery to the capital cities of each province. For non-capital cities, add 1-2 days for each extra city-tier.


Cisco Meraki will ship using Seino Transportation. In case, ship-to address is in an unserviced area by Seino, Cisco Meraki will ship using Yamato transport. To track delivery status, go to Seino or Yamato and enter the tracking number from ship notification for the latest update. If total order quantity to one ship to address exceeds 2 pallets, the order is delivered with a chartered truck. Default service of chartered truck is pallet delivery.

NOTE: Above map is for Opt In parcel shipments with a standard service level. Business Days are Monday through Friday, excluding holidays observed by Seino

Other International Locations

International shipments not going to North America or Europe will generally arrive in 2-5 days. If an opt-in shipping method has been chosen, Cisco-Meraki will ship the orders with the best courier option for the region, typically with UPS. UPS offers different international shipping options depending on the territory: UPS Worldwide Expedited: 2-5 days transit time.


Cisco Meraki will ship to Canada with the best available courier service. Any shipment to Canada will ship via FedEx and use the paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
Ground service to Canada will generally arrive in 2-7 business days. The further east a shipment has to travel, the longer the transit time. Expedited shipments to Canada using an expedited method will usually lead to decreased transit time depending on the transit times each courier can offer.


Cisco Meraki will ship any UPS or FedEx parcel shipment, and Expeditors for freight to Mexico using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
Expedited shipments to Mexico will generally arrive in 2-5 business days. Any delays with customs could impact stated delivery lead times.

Australia and New Zealand

Shipments to Australia and New Zealand will ship from our US distribution centers and will arrive into the country based on the carrier transit capacity, international shipping carriers are different, depending on the receiving country.
Australia: Cisco Meraki will ship via DHL shipments using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment.
In case of any further questions about shipping, please contact your reseller/distributor, or open a case on the Cisco Customer Service Portal.


Last Updated: November 17 , 2020

Use of the Cisco Meraki products is governed by the Meraki Offer Description, published at

Cisco Meraki provides certain translated versions of the Meraki Offer Description at the links below. Please note that these translations are provided for reference purposes only.

To view the Cisco Meraki Offer Description in Japanese, please click here.

To view the Cisco Meraki Offer Description in Chinese, please click here.

To view the Cisco Meraki Offer Description in French (Canada), please click here.

License Co-Termination Summary

Following a customer’s initial license purchase, if the customer purchases a new license in connection with a new hardware unit or purchases a new license for an existing hardware unit, then the term of each license (new and existing) in the customer’s organization will be automatically adjusted so that all of the customer’s licenses terminate on the same date. This concept is referred to as “co-termination” and is described in more detail below. The following is a conceptual example.

Assume the original purchase included ten APs, each with a 1-year license. Also assume four months into the license term there are six additional APs added, each with a 1-year license. Extra credit is applied with value of 4 additional months * 6 additional APs = 24 additional 'AP-months'. This gives an additional 24 months / 16 total AP's in the organization = an additional 1.5 months to the license term for the whole organization.

Detailed explanation of licensing co-termination

This section describes in detail each step of the co-termination algorithm which is reflected mathematically in the next section. The dollar value of each license, for purposes of the co-termination calculation, is the one-year list price of the applicable license purchased (the “Base Price” of such license — see table of base prices below).

The co-termination date is then computed by, first, determining the amount of time remaining on the existing licenses in a customer’s organization by subtracting the license expiration date (available in the customer’s Dashboard account) from the current date (such difference, the “Remaining Days”).

The amount of additional time allocable to the new licenses purchased is determined by multiplying a one-year period of 365 days by the term (of years) of the new licenses purchased (the “New Time Purchased”) and subtracting from the New Time Purchased the number of days of Remaining Days (such difference, the “Incremental Days,” expressed in days).

The Incremental Days is then converted to a dollar-value unit of time by adding together, for each type of new license purchased, the product of (i) Incremental Time, (ii) the Base Price of the such new license-type purchased, and (iii) the number of such new license-type purchased (the sum of all such products, the “Incremental Dollar Days”).

In order to determine how many additional days the new purchase adds to the license term of a customer’s organization, the daily usage rate of these dollar-value units of time must be calculated. This is determined by adding together, for each type of license in the organization, the product of (i) the Base Price of each license type and (ii) the number of licenses of such type (the sum of all such products is your Network’s “Daily License Usage Rate”).

The actual number of incremental days to be added to the organization’s licenses as a result of the new purchase is calculated by dividing the Incremental Dollar Days by the Daily License Usage Rate (such quotient, the “Incremental TIme Purchased”).

The new co-termination date is finally calculated by adding the Incremental Time Purchased to the Remaining Days.

License Base Price Table (does not include all licenses)

Products Edition Base_Price
Wireless Enterprise $150.00
Wireless Advanced Security $150.00
MX50 Enterprise $500.00
MX50 Advanced Security $1000.00
MX60 Enterprise $250.00
MX60 Advanced Security $500.00
MX60W Enterprise $275.00
MX60W Advanced Security $550.00
MX70 Enterprise $1000.00
MX70 Advanced Security $2000.00
MX80 Enterprise $2000.00
MX80 Advanced Security $4000.00
MX100 Enterprise $2500.00
MX100 Advanced Security $5000.00
MX400 Enterprise $8000.00
MX400 Advanced Security $16000.00
MX600 Enterprise $16000.00
MX600 Advanced Security $32000.00
Z1 Enterprise $25.00
MS320-24P Enterprise $325.00
SM $40.00

Mathematical Expression

This section expresses in mathematical terms the detailed explanation of the co-termination algorithm described in the previous section.


  • Remaining_Time = Time remaining on life of original purchase, expressed in seconds
  • New_Time_Purchased = Life of new licenses purchased (i.e., 1-year, 3-year, 5-year, 7-year, or 10-year)1

To calculate the new termination date of your network at the time of purchase of additional devices for your network:

  1. Determine the amount of time remaining on your current network, before the new purchase, or 0, whichever is greater
  2. Calculate Incremental_Network_Time purchased on new devices only
  3. Convert Incremental_Network_Time into Incremental_Dollars_Days, for new devices only
  4. Calculate the Daily License Usage Rate of your entire network, including all your existing and new devices
  5. Convert Incremental_Dollars_Days into Incremental_Time_Purchased
  6. Add Incremental_Time_Purchased to Remaining_Time to calculate Remaining_Time2 of your new network
Note 1: In the Meraki dashboard a unit of time is one second.


Co-Termination Example Problem A:

On January 1, 2013, you purchased and activated five Wireless MR16s with 1 year licenses for your network.
Today is May 8, 2013 (127 days later). You purchase and activate two MX80s with 3-year Advanced Security licenses to be added to your network.
Calculate in days the remaining time you have on your network.


  1. Remaining_Time_1 = January 1,2014 - May 8,2013 = 238 days
  2. Incremental_Network_Time = 1,095 days - 238 days = 857 days
  3. Incremental_Dollars_Days = 857 days × $2,000 × 2 = 3,428,000 dollar days
  4. Daily License Usage Rate = (5 MR16s × $150) + (2 MX80s × $2,000) = $4,750
  5. Incremental_Time_Purchased = (3,428,000 dollars days) / $4,750 = 722 days
  6. Remaining_Time_2 = 722 days + 238 days = 960 days remaining on new network

Co-Termination Example Problem B:

On January 1, 2013, you purchased and activated twenty wireless MR24s with 3-year licenses and one MX400 with a 3-year Advanced Security license for your network. Today is May 8, 2013 (127 days later). You purchase and activate an additional twenty-five wireless MR16s with 3-year licenses to be added to your network.
Calculate in days the remaining time you have on your network.


    Calculate Co-Term of January 1, 2013 Purchase (adding MX400 to MR24s on same day)
  1. Remaining_Time_1 = January 1,2016 - January 1,2013 = 1,095 days
  2. Incremental_Network_Time = 1,095 days - 1,095 days = 0 days
  3. Incremental_Dollars_Days = 0 days × $16,000 × 1 = 0 dollar days
  4. Daily License Usage Rate = (20 MR24s × $150) + (1 MX400 × $16,000) = $19,000
  5. Incremental_Time_Purchased = (0 dollars days) / $19,000 = 0 days
  6. Remaining_Time_2 = 1,095 days + 0 days = 1,095 days remaining on new network

    Calculate Co-Term of May 8, 2013 Purchase (adding twenty-five MR16s to existing network)
  1. Remaining_Time_1 = January 1,2016 - May 8,2013 = 968 days
  2. Incremental_Network_Time = 1,095 days - 968 days = 127 days
  3. Incremental_Dollars_Days = 127 days × $150 × 25 = 476,250 dollar days
  4. Daily License Usage Rate = (20 MR24s × $150) + (1 MX400 × $16,000) + (25 MR16s × $150) = $22,750
  5. Incremental_Time_Purchased = (476,250 dollars days) / $22,750 = 21 days
  6. Remaining_Time_2 = 968 days + 21 days = 989 days remaining on new network

Co-Termination Example Problem C:

On January 1, 2013, you purchased and activated fifteen Wireless MR16s with 5-year licenses. On June 30, 2013, you purchased and activated one MX80 with a 3-year Advanced Security license. Today is March 31, 2015 and you purchase and activate two MS42P Switch with a 1-year license.
Calculate in days the remaining time you have on your network.


    Calculate Co-Term of June 30, 2013 Purchase (adding MX80 to MR16s)
  1. Remaining_Time_1 = December 31,2017 - June 30,2013 = 1,645 days
  2. Incremental_Network_Time = 1,095 days - 1,645 days = -550 days
  3. Incremental_Dollars_Days = -550 days × $2,000 × 1 = -1,100,000 dollar days
  4. Daily License Usage Rate = (15 MR16s × $150) + (1 MX80 × $2,000) = $4,250
  5. Incremental_Time_Purchased = (-1,100,000 dollars days) / $4,250 = -259 days
  6. Remaining_Time_2 = -259 days + 1,645 days = 1,386 days remaining on new network
  7. Co-termination Date = June 30, 2013 + 1,386 days = April 16, 2017

    Calculate Co-Term of March 31, 2015 Purchase (adding two MS42Ps to existing network)
  1. Remaining_Time_1 = April 16,2017 - March 31,2015 = 747 days
  2. Incremental_Network_Time = 365 days - 747 days = -382 days
  3. Incremental_Dollars_Days= -382 days × $200 × 2 = -152,871 dollar days
  4. Daily License Usage Rate = (15 MR16s × $150) + (1 MX80 × $2,000) + (2 MS42Ps × $200) = $4,650
  5. Incremental_Time_Purchased = (-152,871 dollars days) / $4,650 = -33 days
  6. Remaining_Time_2 = -33 days + 747 days = 714 days remaining on new network
  7. Co-termination Date = March 31, 2015 + 714 days = March 14, 2017

Frequently Asked Questions

What is the exact unit of time that is used for the licensing calculations?

Seconds. “Incremental Dollar Days” are actually computed in terms of incremental seconds in order to ensure precision in calculating the term of the licenses purchased. Once the exact expiration time is computed, actual license expiration is rounded to the nearest day and enforced at 9am Pacific Time on that day.

What happens if I purchase a new order with multiple different license lengths (e.g., 1 MR24 with a 1-year license, 1 MS42P with a 1-year license, and 3 MX100s with 3-year licenses)?

Each iteration of the co-term formula is only run with respect to licenses of the same term. So when new licenses are purchased on the same order with different terms, the co-term calculation is run multiple times. The calculations are run in the order of license addition. In the above example, the co-term calculation would first be run on the MR24 and MS42P, with the first co-term date calculated; a new co-term date would then be calculated using the first co-term date and the MX100 license for 3-years.

What is the difference between license renewals and adding licenses/devices?

The co-termination calculation for renewals only (no new devices being added) is slightly different because the total license time in the customer’s organization is not being ‘spread’ across any additional devices in the case of a renewal. Accordingly, when renewing the licenses for existing devices, the Incremental Dollar Days are calculated as a function of the entire term of the license (i.e., license term in years multiplied by a year of 365 days). In contrast, when purchasing a license for a new devices, the Incremental Dollar Days is calculated as a function of the “Remaining Time,” that is, the difference between the term of the new license and the amount of time remaining under the customer’s existing licenses.

Expressed mathematically, the difference in the two formulas is as follows:

Renewal Incremental_Dollar_Days = New_Time_Purchased * Count of Device * Device Base Price
New Device Incremental_Dollar_Days = (New_Time_Purchased - Remaining_Time) * Count of Device * Device Base Price

What happens when upgrading from enterprise to advanced security licenses?

When purchasing MX products, a customer must either choose Enterprise licenses for those products or Advanced Security licenses — but not both. If a customer wants, for instance, to upgrade to the Advanced Security functionality on its MX devices and purchases new MX licenses, the co-termination calculation is re-run because the Advanced Security licenses are more expensive. This means that both the Incremental Dollar Days and the Daily License Usage Rate will be adjusted since each is calculated as a function of the Base Price of the licenses.

Is there a place I can easily run a sample co-termination calculation myself?

Yes. The Meraki Dashboard includes a manual co-termination calculator. To access it, first create a dashboard account for free by clicking here. Then click here to be taken to the co-termination calculator.

Open Source/Licenses

This page contains versions of the RedBoot bootloader, Linux kernel and OpenWRT distribution modified to run on the Meraki hardware, along with associated licenses. Please note that custom firmware images are not supported by Meraki and may put your device in a non-working state. Devices with custom firmware images are not covered under the limited warranty.


Third Party Licenses

The following products are subject to the VRT Certified Rules License Agreement:

View the latest version of the VRT Certified Rules License Agreement.

Systems Manager Free 100 Terms and Conditions

Last Updated: April 2017

Note: Sign-ups for the Meraki SM free 100 program have been discontinued and replaced with instant free trials as of the end of January 2017. For more information, view the blog post here or contact your Meraki sales rep.

Potential customers can manage 100 devices in order to try Meraki Systems Manager (the “SM Free 100”) at no cost. To be eligible for the SM Free 100, participants must:

  • Provide valid information on the signup form, including your company email address
  • Be directly employed by your company

SM Free 100 is only for internal use by your company. It is not for resale, distribution or service bureau use.
Limit one SM Free 100 per organization and per individual.

Your use of Systems Manager is governed by our End Customer Agreement. By accepting the SM Free 100 you represent that you are authorized by your employer to accept the SM Free 100 and that you will disclose receipt of the SM Free 100 to your employer as and if required. Notwithstanding the End Customer Agreement, Cisco Meraki may terminate the Free 100 program at any time, including managing up to 100 devices at no cost – but if we do that, we’ll give you plenty of notice. The recipient is responsible for taxes and duties, if any. Please contact your Cisco Meraki rep if you have any questions.