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DAVE THE IT GUY

& his Meraki switches

 

20

 

 

MINUTES SPENT

TROUBLESHOOTING

2

 

 

PEOPLE INVOLVED

IN RESOLVING ISSUES

60

 

 

PERCENT

AVERAGE COST SAVINGS

9:00 AM

 

Meet Dave, the IT guy.

 

Dave arrives at the office, ready to start the day.

9:02 AM

 

Dave clicks into the alerting switch to see what is causing the error.

 

He finds that port four on the switch is down.

9:04 AM

 

The test reveals that the cable running to port four is physically damaged.

 

The broken cable needs to be replaced.

9:09 AM

 

Bob knows which cable to replace, thanks to the cable test.

 

A few minutes later, Bob has replaced the broken cable with a new one.

9:12 AM

 

Dave takes a break to grab a quick cup of coffee.

 

He kicks off the rest of
his day.

11:01 AM

 

Dave goes to the dashboard client 
overview page.

 

He checks the app usage graphs.

11:03 AM

 

Dave uses the dashboard’s QoS settings.

 

He gives priority to VoIP over
non-work traffic.

12:30 PM

 

Dave gets a burger for his
lunch break.

 

It provides him some energy to take on the rest of his day at work.

3:02 PM

 

Using the dashboard's clone configuration feature, Dave is able to clone switch settings.

 

He clones existing settings to the new switches.

3:06 PM

 

The dynamic topology in the dashboard automatically updates.

 

After a few moments, the new switches show up in the topology.

9:01 AM

 

Dave checks his Meraki dashboard's overview page.

 

One of the branch location pins is showing a network error.

9:03 AM

 

Using the dashboard's built-in live tools, Dave is able to do some remote troubleshooting.

 

Dave runs a cable test on 
port four.

9:05 AM

 

Bob is a non-IT worker on-site at the location.

 

Dave makes a call to Bob, 
and informs him about the 
broken cable.

9:10 AM

 

The dashboard updates the overview 
page automatically.

 

Within a few moments, all the 
pins on the map are now back 
to green.

11:00 AM

 

Dave receives an email about someone experiencing poor 
call quality.

 

He signs into the Meraki dashboard to see what the problem could be.

11:02 AM

 

Dave finds out that the bandwidth is at capacity.

 

The network is is too congested with traffic.

11:04 AM

 

The voice quality is now fixed.

 

The phone calls are now clear and stable.

3:00 PM

 

New switches were ordered for installation at a remote branch.

 

Dave is notified that the switches just arrived at the location.

3:05 PM

 

Dave tells Bob that the settings are cloned.

 

Bob plugs in the new switches onsite at the branch location.

5:00 PM

 

It's the end of the day!

 

Dave celebrates a productive day and goes home.

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