Terms & Conditions of the Meraki Clock Signal Component Issue Replacement Process

Terms & Conditions of the Meraki Clock Signal Component Issue Replacement Process

By requesting advance replacements for your affected devices (each an “Affected Device”), you acknowledge and agree to the following terms and conditions.

Within 45 days from the shipment of a replacement (a “Replacement Device”), you will return the Affected Device to Cisco Meraki at Meraki’s expense using the return shipping label provided with the Replacement Devices. If you need additional time to return your Affected Device, please contact [email protected]. To avoid waste, if possible please use the shipping carton from the Replacement Device.

If your Affected Device is currently located in the list of countries below, you do not need to return it to Cisco Meraki. Instead, please recycle or destroy the device at your discretion.

Each Affected Device will cease to function between 60 and 90 days after the Replacement Device is shipped. New licenses cannot be purchased for Affected Devices. Your Replacement Device is covered by the same hardware warranty as the Affected Device.

For network security reasons, remember to remove the Affected Device from your ‘Dashboard’ organization before it leaves your physical possession. When you remove the Affected Device from your ‘Dashboard’ organization, your organization will then have an extra license for that type of device. That extra license will be used by the Replacement Device when you add it to your Dashboard organization.

List of Countries from which Devices do not need to be returned

Afghanistan
Algeria
Argentina
Armenia
Bahamas
Bahrain
Barbados
Bolivia
Brazil
Burkina Faso
Cambodia
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Ethiopia
Fiji
French Polynesia
Ghana
Grenada
Guatemala
Guinea
Guyana
Haiti
Honduras
Hong Kong
Indonesia
Iraq
Israel
Jamaica
Jordan
Kazakhstan
Kenya
Kuwait
Lebanon
Lesotho
Liberia
Malawi
Malaysia
Maldives
Mali
Mauritius
Mongolia
Mozambique
Myanmar
Namibia
Nepal
Nicaragua
Nigeria
Oman
Pakistan
Panama
Papua New Guinea
Peru
Philippines
Puerto Rico
Rwanda
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Saudi Arabia
Senegal
Sierra Leone
Somalia
South Africa
Suriname
Thailand
Timor-Leste
Tonga
Trinidad and Tobago
Turkey
Uganda
Venezuela
Viet Nam
Zambia
Zimbabwe