Last week, Active Directory integration was released to all MC networks. For customers that manage their corporate directories through AD, a local server can now be used as a single source of truth for phone users.
Active Directory is the most commonly used directory software in the world, and by supporting it on the MC product line, IT administrators will have one less dependency to worry about when managing their communications system.
As always, this new integration was released right to the dashboard, with no need for additional licensing: just another example of how Meraki continually works to increase the value of our solution.
Administrators can now set custom schedules, and rest assured that callers will be directed based on when they are calling.
Let’s take Tony’s Auto Dealership as an example. During the day, Tony wants his customers to be able to call the dealership and learn about business hours, hear the deals of the month, or reach the service team. However, Tony knows that customers calling in at night are likely to need emergency assistance. To accomplish this, he sets up his Meraki Communications IVR to route to his normal message during work hours, and to route to an ‘office closed’ IVR with an emergency service line at night.
MC users can now set up any of these rules with just a couple clicks, all in the dashboard. Build schedules based on specific business needs, and empower callers to find the answers they’re looking for, as quickly as possible.
Following last week’s Systems Manager and MR news, MC has some exciting new developments as well. Starting today, Meraki Communications is available in Canada!
Canadian customers can begin a free trial of the MC74 by calling a Meraki rep. Every customer will get $20 of free SIP credit, which can be used to test out the system in their own environment.
Use MC and Dashboard to deploy phones in new locations—even a home office. Anywhere with an Internet connection can now have an enterprise-grade phone system, without the headache of setting up and managing a complicated PBX.
Since the launch of Meraki Communications last May, customers all over the world have been asking for the MC74. Our team has been hard at work scaling out the integrated experience of Easy Onboarding to different geographies, and we are excited to be able to deliver that same intuitive experience to Canada. It is important to us that customers are able to purchase phone numbers though the Meraki Dashboard, to ensure that the process of deploying a phone system only takes minutes, not months.
For more information, check out the MC Canadian Customer Webinar on Tuesday, March 21st at 10:00 am Pacific Time, or check out the MC Product Page.