Archive for the ‘Product Blog’ Category

Where In the World Are Your Clients? Now You Know!

When you get a call from a wireless user complaining about connectivity problems, what is one of the first questions you might ask?  “Where are you exactly?”  Knowing precisely where a user is located can be immensely helpful in diagnosing and troubleshooting issues.  What AP are they associated to?  Are they behind a pillar that could be blocking their wireless signal?  Are they in an area of a new building where the network is currently being expanded and might still have some coverage weak spots?  This knowledge can often provide an administrator with a good idea of where they should dig in to properly troubleshoot the issue.

Starting today, administrators of Meraki Enterprise networks won’t have to ask where a client is because they’ll know: introducing Meraki Location-Based Services.  On each client details page you’ll notice a new map where the current location of the client is clearly indicated on either a Google map or building floorplan (see below screen shot).

In addition to troubleshooting client issues, there are many other situations where being able to pin down a client device’s location can be very useful to administrators, such as tracking down a lost laptop or monitoring a nurse’s progress doing rounds in a hospital with the medicine cart.  Typically these capabilities might require additional appliances and third-party software costing $10,000’s, but with Meraki they are provided with all Enterprise networks at no additional cost and without the need to deploy additional gear.

When combined with other Dashboard features like “remote hands” tools and detailed reporting with Traffic Shaper’s application-level visibility, Location-Based Services provides administrators with powerful tools to understand exactly how their network is being used and to quickly troubleshoot client issues remotely.  Please let us know what you think of this new feature using the Make a Wish box!

You asked, we listened: introducing Network Cloning

Cloud-based networking is ideally suited to managing multiple sites under a single dashboard – networks like Remington College’s 20 campuses or Epic Management’s 20 clinics are perfect example.  Recently, customers suggested a great feature to us that would make multi-site management even easier: Network Cloning.  We’re excited to announce that this wish is now a reality, and all Meraki users can try it out today!

Network Cloning is simple; when you create a new network, you now have the option to copy your configuration from an existing network with a single click.  This can save lots of time recreating similar configurations when you have multiple sites with corporate standard network configurations, such as in retail chains or corporate offices with multiple satellite branches.

Network Cloning complements other features – cloud-based provisioning, automatic RF optimization, and seamless firmware updates, to name a few – that make deploying branches a breeze.  As always, please let us know what you think about this new feature using the Make a Wish box in Dashboard.  We welcome your feedback!

New 802.11n APs – Higher performance, slimmer design, lower price

We are very excited to announce two new enterprise 802.11n access points: the Meraki MR12 and MR16. These new APs offer across the board upgrades over their predecessors, the venerable MR11 and MR14: improved performance, sleeker design, and even a lower price!
MR12/MR16

Meraki MR16 ($649)
Dual Concurrent 802.11n for Enterprise/Campus

Meraki MR12 ($399)
Single Radio 802.11n for Small Branch/Teleworker

These are the slimmest enterprise 802.11n APs.  Measuring in at under 1″ thin, they blend seamlessly into their environment.


We built these APs with the network administrator in mind, making them as fast and easy as possible to deploy.  The  industrial design makes for easy, 1-handed mounting.  Each box contains a complete accessory kit, with gear for wall, drop ceiling, and desktop mounting.  No pre-configuration is required – just plug the AP in, and it automatically assumes gateway or mesh mode, and downloads its configuration from the cloud.



Despite its slim profile and lower price, the MR12 and MR16 are actually more powerful than their predecessors, featuring both increased transmit power and receive sensitivity. Highlights include:

Layer 7 Traffic Shaping
Line rate deep packet inspection engine for application QoS

High Capacity Design
Memory capacity for 100+  simultaneous users

Built-in Policy Firewall
Guest, User and Group Acces Control

4th Generation Chipset
Top of the line 2×2 MIMO with spectrum analyzer and transmit power control

Client Enhancements
Beamforming, Voice/Video QoS, Band steering

Enterprise Mesh
Self configuring, Automatic healing


To top it all off, these are green little APs, with 100% recyclable packaging, 90% recyclable components, and a multi-tenant cloud hosted controller that is far more energy efficient than traditional hardware controllers.

We’re incredibly excited about these APs, and the response we’ve received from our beta testers has been very encouraging. We hope that you like them too!

Who is on your Network RIGHT NOW? Introducing Live Client Tools

One of the most challenging aspects of managing large distributed networks is troubleshooting issues when the client is across town (or maybe even across the country!).  Having on-site IT personnel 24/7 at even small satellite branch offices can require a very large IT staff and is too expensive for most organizations.  Meraki networks offer a variety of “remote hands” troubleshooting tools, helping network admins diagnose and resolve many wireless connectivity issues without dispatching IT staff to the site.  The ability to run diagnostic checks such as pinging an access point, running a throughput test from Dashboard, or reviewing detailed event logs have been integral to Meraki’s value for distributed networks and organizations with small IT staffs and large footprints.

We are now announcing a set of Live Client Tools that expose even more up-to-the-second information about who is on a wireless network, and further help troubleshoot connectivity issues.  Administrators who log into their Enterprise network in Dashboard will notice several new and improved areas.  On the Monitor > Overview page, there is now a new addition under the network name showing the number of clients that are associated at that moment:

If you click on the “More” link, you will see an expanded list with more information, including which SSIDs and channels the clients are using.  This data is automatically refreshed as long as the “More” link is expanded.

Even cooler, Enterprise customers can change the access points map to show where clients are associated: click the “Options” menu on the map and select “Current clients.”

But the really interesting stuff is on the Access Point and Client detail pages.  The Access Point detail page used to look like this:

Now, all of the live tools have been consolidated into a new, cleaner layout.  Both Pro and Enterprise networks will benefit from the new layout.  Enterprise networks now have two additional features in this area: Current Clients and Ping Client MAC.  Clicking on the play icon next to Current Clients will pop up a list of all clients associated to that AP at that instant, including useful information about each client such as MAC, SSID, channel, signal strength, and how long they have been associated.  Click on the name of a client to go to its client details page.  You’ll even see clients that have associated, but not authenticated (they’re listed in grey).  If you click the Ping link next to the client, you can actually ping that client in real time using ARP, as well as get additional information, such as RSSI changes over time and 802.1X identity (if appropriate).

The other new addition, Ping Client MAC, allows you to enter a MAC address and try to ping it.  This can be very useful if you are trying to determine if a particular device is on your network at that moment.

There is also a new Live Tools section on the client detail page.  From this page you can also ping that individual client, but there are a few additional new tools:

The Locate Client tool allows you to find out whether that client is associated on your network at that moment, and if so, where they’re associated and for how long:

Finally, the Packet Counter tool shows a real-time count of received and sent packets to that client.  You can actually see the packet counters roll as you ping the client!

We think these new tools further improve Meraki’s uniquely clear approach to distributed, multi-site network management, a normally challenging task.  Network administrators can more quickly resolve their wireless users’ connectivity issues and access accurate real-time data about the exact state of their network.

Get a Bird’s Eye View of All Your Networks with the All-Network Overview Page

Meraki’s cloud-based architecture makes it an ideal choice for distributed, multi-site systems of networks, with administrators able to manage up to 1,000 networks from a single web browser using Dashboard. We’ve recently added a feature that makes it even easier to visualize and manage geographically distributed networks. Users who have logged into Dashboard in the last day may have noticed a new link above the network name on the Monitor > Overview page:

The link is the name of the organization that contains the network. (The network selector at the top of the page groups your networks by organization. Many of our network administrators have just one organization, but it’s not uncommon to have more — one for Enterprise networks and one for Pro networks, for example.) Clicking on this link will take you to a new page, the All-Network Overview page:

This displays all of an organization’s networks on single map. These networks are listed at the top of the screen, along with color coded markers so that each network can be easily located on the map below. The usage graph displays cumulative usage across all listed networks. If you mouse over a particular network name, that network’s usage is highlighted on the usage graph, and its network markers are highlighted on the map below.

Jump to a network’s overview page by clicking its name, or jump to a particular access point in any of your networks by double-clicking its marker. If you’d like to see all your networks’ access points color-coded by status, that’s easy too: just uncheck “Color by network” on the map’s Options menu.

You can also get to the All-Network Overview page by choosing “All-network overview” from the network selector:

The All-Network Overview page is available today to all Meraki network administrators with two or more networks. This is a great tool to assist with managing large, multi-site deployments and we are very excited about this new addition to Dashboard.