Although the Cisco Meraki platform is incredibly intuitive, IT admins sometimes have the occasional question, so whether you’re the proud new owner of Cisco Meraki gear or are just curious about how to handle real-world scenarios, the Cisco Meraki Support team has you covered. Over the years, the Support team has handled a tremendously wide variety of cases and has grown rapidly, with in-house Meraki network engineers staffing offices in San Francisco, London, and Sydney.
Their goal is to provide customers with the best answers to their queries and to be as transparent as possible, sharing knowledge freely through a carefully crafted (and extensive) knowledge base. Not too long ago, we even compiled a Greatest Hits list of the most visited topics within the knowledge base, including configuring VPN settings and installing Systems Manager, our free mobile device management platform.
Common Support Queries
Recently, we took a look at actual support cases, identified a few trending topics and the content the Support team created to help customers:
The Support team is dedicated to continually adding new and useful information to the knowledge base, which makes it a great place to begin your investigations.
The knowledge base can answer many questions and provide step-by-step instructions on how to configure various aspects of a Cisco Meraki network. However, it’s sometimes helpful to talk through your questions, so don’t hesitate to give the Support team a call. By simply having an active license for a Cisco Meraki product, customers are given full phone and email access to our world-class Support team.
How to contact the Cisco Meraki Support Team
There are numerous ways to get in touch with the Support team. Whether you’re sitting in your home or at your office, standing on a ladder mounting a device, or relaxing on your vacation, talking to the Meraki Support team is just a call or click away:
Logged into your dashboard from a computer?
Click on “Help” and “Get Help” and gain access to the Knowledge Base, Support phone numbers, and the option to open an online case. Or click on “Help” and “Cases” to track the status of any existing cases or open an online case.
On the meraki.cisco.com webpage?
Navigate to the “Support” page in the top toolbar. From here, you’ll have the option to browse the Knowledge Base, Documentation library, Support Policies, and Support Processes. You’ll also see Support phone numbers to call in and the option to login to your dashboard to open a case.
Monitoring your network using the Meraki Mobile App?
Click on the “More” tab at the bottom. Choose “Support Cases” to track the status of any existing cases or select one of the Support phone numbers to call. Give your phone a shake to activate the “Make a Wish” option, or choose “Wish”, and either make a wish or choose “Call support” to get in touch with the team.
No matter what your questions are, don’t hesitate to start browsing the extensive Knowledge Base and Documentation Library or simply get in touch with the Meraki Support team via phone, dashboard, or email.