Meraki is pleased to announce that case based support, previously available only to Pro and Carrier Edition customers, is now available to all Meraki customers. To access case based support, log in to your Meraki Dashboard and click on the support tab.
Prior to submitting a case, we strongly encourage you to research your issue in our ever-expanding Knowledge Base. There you’ll find over 200 helpful answers to the vast majority of questions posed by our customers.
We made this improvement because of the feedback we received about support resources available to Standard and Legacy Edition customers. If you have additional feedback, please share it with us via email – we don’t have time to respond to all the messages we receive, but we do read every one.
– Posted by Cooper Marcus